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import in.shop2020.model.v1.user.UserContextException;
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import in.shop2020.model.v1.user.UserContextException;
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import in.shop2020.serving.auth.CRMAuthorizingRealm;
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import in.shop2020.serving.auth.CRMAuthorizingRealm;
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import in.shop2020.thrift.clients.CRMClient;
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import in.shop2020.thrift.clients.CRMClient;
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import in.shop2020.thrift.clients.UserClient;
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import in.shop2020.thrift.clients.UserClient;
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 19 
 
- 
 
 20 
import java.text.ParseException;
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import java.util.ArrayList;
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import java.util.ArrayList;
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import java.util.Collections;
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import java.util.Collections;
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import java.util.List;
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import java.util.List;
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 24 
 
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import org.apache.thrift.TException;
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import org.apache.thrift.TException;
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    private String            description;
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    private String            description;
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    private String            assigneeEmailId;
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    private String            assigneeEmailId;
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    private String            priority;
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    private String            priority;
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    private String            category;
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    private String            category;
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    private String            orderId;
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    private String            orderId;
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    private String[]          agentIds;
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    private String            startTimestamp;
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    private String            endTimestamp;
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 48 
 
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    public String create() {
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    public String create() {
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        try {
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        try {
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            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId();
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            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId();
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            Ticket ticket = new Ticket();
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            Ticket ticket = new Ticket();
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        }
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        }
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 106 
 
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        return getMyOpenTickets();
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        return getMyOpenTickets();
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    }
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    }
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 109 
 
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    public String getMyOpenTickets() {
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    public String searchTickets() throws ParseException {
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        try {
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        try {
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            Agent agent = CRMAuthorizingRealm.getAgent(currentAgentEmailId);
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 - 
 
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            SearchFilter searchFilter = new SearchFilter();
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            SearchFilter searchFilter = new SearchFilter();
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            if (agentIds != null && agentIds.length != 0) {
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                searchFilter.setTicketAssigneeIds(new ArrayList<Long>());
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                for (String agentId : agentIds) {
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            searchFilter.setTicketAssigneeIds(Collections.singletonList(agent.getId()));
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                    searchFilter.getTicketAssigneeIds().add(CRMAuthorizingRealm.getAgent(agentId).getId());
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                }
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            }
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            if (startTimestamp != null && !startTimestamp.isEmpty()) {
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                searchFilter.setStartTimestamp(SDF.parse(startTimestamp).getTime());
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            }
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            if (endTimestamp != null && !endTimestamp.isEmpty()) {
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                searchFilter.setEndTimestamp(SDF.parse(endTimestamp).getTime());
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            }
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            crmServiceClient         = new CRMClient().getClient();
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            crmServiceClient         = new CRMClient().getClient();
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            for (Ticket ticket : crmServiceClient.getTickets(searchFilter)) {
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            for (Ticket ticket : crmServiceClient.getTickets(searchFilter)) {
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                if (TicketStatus.OPEN.equals(ticket.getStatus())) {
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                if (TicketStatus.OPEN.equals(ticket.getStatus())) {
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                    tickets.add(ticket);
 131 
                    tickets.add(ticket);
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                }
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                }
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        }
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        }
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 140 
 
125 
        return INDEX;
 141 
        return INDEX;
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    }
 142 
    }
127 
 
 143 
 
128 
    public String getMyTickets() {
 144 
    public String getMyOpenTickets() {
129 
        try {
 145 
        try {
130 
            Agent agent = CRMAuthorizingRealm.getAgent(currentAgentEmailId);
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            Agent agent = CRMAuthorizingRealm.getAgent(currentAgentEmailId);
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132 
            SearchFilter searchFilter = new SearchFilter();
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            SearchFilter searchFilter = new SearchFilter();
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            searchFilter.setTicketAssigneeIds(Collections.singletonList(agent.getId()));
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            searchFilter.setTicketAssigneeIds(Collections.singletonList(agent.getId()));
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            crmServiceClient         = new CRMClient().getClient();
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            crmServiceClient         = new CRMClient().getClient();
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            tickets = crmServiceClient.getTickets(searchFilter);
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            for (Ticket ticket : crmServiceClient.getTickets(searchFilter)) {
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                if (TicketStatus.OPEN.equals(ticket.getStatus())) {
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                    tickets.add(ticket);
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                }
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            }
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        } catch (TException e) {
 156 
        } catch (TException e) {
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            String errorString = "Error getting tickets for "
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            String errorString = "Error getting tickets for "
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                    + currentAgentEmailId;
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                    + currentAgentEmailId;
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            log.error(errorString, e);
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            log.error(errorString, e);
140 
            addActionError(errorString);
 160 
            addActionError(errorString);
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        }
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        }
156 
 
 176 
 
157 
        return INDEX;
 177 
        return INDEX;
158 
    }
 178 
    }
159 
 
 179 
 
160 
    public String getAllTickets() {
 - 
 
161 
        try {
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162 
            SearchFilter searchFilter = new SearchFilter();
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163 
            searchFilter.setTicketAssigneeIds(Collections.singletonList(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId()));
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            crmServiceClient         = new CRMClient().getClient();
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165 
            tickets = crmServiceClient.getTickets(searchFilter);
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166 
        } catch (TException e) {
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167 
            String errorString = "Error getting tickets for "
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                    + currentAgentEmailId;
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169 
            log.error(errorString, e);
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170 
            addActionError(errorString);
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171 
        }
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172 
 
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173 
        return INDEX;
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    }
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175 
 
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176 
    public String getAllOpenTickets() {
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177 
        try {
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178 
            SearchFilter searchFilter = new SearchFilter();
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179 
            searchFilter.setTicketAssigneeIds(Collections.singletonList(CRMAuthorizingRealm.getAgent(currentAgentEmailId).getId()));
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180 
            crmServiceClient          = new CRMClient().getClient();
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181 
            for (Ticket ticket : crmServiceClient.getTickets(searchFilter)) {
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182 
                if (TicketStatus.OPEN.equals(ticket.getStatus())) {
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183 
                    tickets.add(ticket);
 - 
 
184 
                }
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185 
            }
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186 
        } catch (TException e) {
 - 
 
187 
            String errorString = "Error getting tickets for "
 - 
 
188 
                    + currentAgentEmailId;
 - 
 
189 
            log.error(errorString, e);
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190 
            addActionError(errorString);
 - 
 
191 
        }
 - 
 
192 
 
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193 
        return INDEX;
 - 
 
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    }
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195 
 
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196 
    public User getUser(Long userId) {
 180 
    public User getUser(Long userId) {
197 
        User user = null;
 181 
        User user = null;
198 
 
 182 
 
199 
        try {
 183 
        try {
200 
            userContextServiceClient = new UserClient().getClient();
 184 
            userContextServiceClient = new UserClient().getClient();
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    }
 265 
    }
282 
 
 266 
 
283 
    public void setOrderId(String orderId) {
 267 
    public void setOrderId(String orderId) {
284 
        this.orderId = orderId;
 268 
        this.orderId = orderId;
285 
    }
 269 
    }
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 270 
 
- 
 
 271 
    public String[] getAgentIds() {
- 
 
 272 
        return agentIds;
- 
 
 273 
    }
- 
 
 274 
 
- 
 
 275 
    public void setAgentIds(String[] agentIds) {
- 
 
 276 
        this.agentIds = agentIds;
- 
 
 277 
    }
- 
 
 278 
 
- 
 
 279 
    public String getStartTimestamp() {
- 
 
 280 
        return startTimestamp;
- 
 
 281 
    }
- 
 
 282 
 
- 
 
 283 
    public void setStartTimestamp(String startTimestamp) {
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 284 
        this.startTimestamp = startTimestamp;
- 
 
 285 
    }
- 
 
 286 
 
- 
 
 287 
    public String getEndTimestamp() {
- 
 
 288 
        return endTimestamp;
- 
 
 289 
    }
- 
 
 290 
 
- 
 
 291 
    public void setEndTimestamp(String endTimestamp) {
- 
 
 292 
        this.endTimestamp = endTimestamp;
- 
 
 293 
    }
286 
}
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}