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import in.shop2020.thrift.clients.HelperClient;
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import in.shop2020.thrift.clients.HelperClient;
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import in.shop2020.thrift.clients.PaymentClient;
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import in.shop2020.thrift.clients.PaymentClient;
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import in.shop2020.thrift.clients.TransactionClient;
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import in.shop2020.thrift.clients.TransactionClient;
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import in.shop2020.thrift.clients.UserClient;
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import in.shop2020.thrift.clients.UserClient;
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import in.shop2020.util.CRMConstants;
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import in.shop2020.util.CRMConstants;
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import in.shop2020.util.CRMConstants.Actionable;
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import in.shop2020.util.CRMConstants.EscalationMatrix;
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import in.shop2020.util.CRMConstants.EscalationMatrix;
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import in.shop2020.util.CRMConstants.PMEscalationMatrix;
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import in.shop2020.util.CRMConstants.PMEscalationMatrix;
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import in.shop2020.util.SendGrid;
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import in.shop2020.util.SendGrid;
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import in.shop2020.util.SendGridException;
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import in.shop2020.util.SendGridException;
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import in.shop2020.utils.GmailUtils;
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import in.shop2020.utils.GmailUtils;
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    private String            pickupExtension;
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    private String            pickupExtension;
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    private Map<String, Long> ticketCategorycountMap;
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    private Map<String, Long> ticketCategorycountMap;
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    private String premises = "";
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    private String premises = "";
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    private String closureType = "";
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    private String closureType = "";
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    private String paymentId;
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    private String paymentId;
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    private String 			  quantity;
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    private String quantity;
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    private String disposition;
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    private List<String> actionable;
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    private HashMap<String, String> allAttachmentsForTicket;
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    private HashMap<String, String> allAttachmentsForTicket;
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    public String index() {
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    public String index() {
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        try {
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        try {
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                }
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                }
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            }
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            }
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            customerEmailId = ticket.getCustomerEmailId();
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            customerEmailId = ticket.getCustomerEmailId();
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            setSuitableActionable(ticket.getCategory());
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            //log.info("actionable list "+ getActionable());
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            if (TicketCategory.ORDER_CANCELLATION.equals(ticket.getCategory())) {
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            if (TicketCategory.ORDER_CANCELLATION.equals(ticket.getCategory())) {
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                log.info("Fetching orders for " + ticket.getCustomerId());
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                log.info("Fetching orders for " + ticket.getCustomerId());
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                orders = new ArrayList<Order>();
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                orders = new ArrayList<Order>();
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                transactionServiceClient = new TransactionClient().getClient();
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                transactionServiceClient = new TransactionClient().getClient();
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                for (Order order : transactionServiceClient
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                for (Order order : transactionServiceClient
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                activityDescription = "Ticket fields updated";
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                activityDescription = "Ticket fields updated";
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            }
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            }
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            Activity activity = new Activity();
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            Activity activity = new Activity();
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            activity.setDescription(activityDescription);
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            activity.setDescription(activityDescription);
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            if(getDisposition()!=null&&!Actionable.NO_ACTION.toString().equals(getDisposition())){
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            	activity.setDescription(getDisposition()+" -> "+activityDescription);
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            }
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            activity.setType(ActivityType.valueOf(activityType));
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            activity.setType(ActivityType.valueOf(activityType));
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            activity.setTicketPriority(ticket.getPriority());
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            activity.setTicketPriority(ticket.getPriority());
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            activity.setTicketStatus(ticket.getStatus());
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            activity.setTicketStatus(ticket.getStatus());
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            activity.setCreatorId(creatorId);
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            activity.setCreatorId(creatorId);
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            activity.setTicketCategory(ticket.getCategory());
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            activity.setTicketCategory(ticket.getCategory());
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                activity.setCustomerId(user.getUserId());
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                activity.setCustomerId(user.getUserId());
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            }
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            }
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            crmServiceClient = new CRMClient().getClient();
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            crmServiceClient = new CRMClient().getClient();
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            crmServiceClient.updateTicket(ticket, activity);
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            crmServiceClient.updateTicket(ticket, activity);
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            if(getDisposition()!=null&&!Actionable.NO_ACTION.toString().equals(getDisposition())){
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            	if(Actionable.EMAIL_PROVIDER_REATTEMPT_DELIVERY.toString().equals(getDisposition())){
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            TransactionClient transactionServiceClient = new TransactionClient();
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            Order order = transactionServiceClient.getClient().getOrder(ticket.getOrderId());
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            CRMConstants.LogisticProvider lgp = CRMConstants.LogisticProvider.findByValue(order.getLogistics_provider_id());
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            List<String> emailDetails = CRMConstants.LOGISTIC_PROVIDER_MAP.get(lgp);
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            if(emailDetails!=null){
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            	String to[] = emailDetails.get(0).split(",");
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            	String cc[] = emailDetails.get(1).split(",");
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            	String awb = order.getAirwaybill_no();
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            	String subject = "Arrange the delivery on priority - "+awb;
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            	String masterOrderId = order.getLogisticsTransactionId();
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            	String emailBody = "Hi,\n\nPlease find the below shipment details as customer is ready "
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            			+ "to take delivery. So please arrange the delivery on priority.\n\nOrder "
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            			+ "details: Master Order Id:- "+masterOrderId+"\n\nAirway Bill No : "+awb+
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            			"\nLogitics Provider : "+lgp.toString()+"\n\nRegards,\nShailesh Kumar\nHotspot Sales "
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            					+ "& Solution Pvt Ltd.\nContact-: +91-8826003137, 0120-3859501";
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            	//send mail
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            	log.info("Sending delivery attempt mail to logistic provider :- "+to[0]);
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            	GmailUtils mailer = new GmailUtils();
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            	mailer.sendSSLMessage(to,cc, subject, emailBody, CRMConstants.ADWORDS_EMAIL,
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            			CRMConstants.ADWORDS_PASSWORD, new ArrayList<File>());
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        		log.info("Mail sent to logistic provider:- "+to[0]+" "+cc[0]);
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            }
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            	}
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            }
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        } catch (TException e) {
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        } catch (TException e) {
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            log.error("Error while updating ticket", e);
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            log.error("Error while updating ticket", e);
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            return EXCEPTION;
 828 
            return EXCEPTION;
785 
        } catch (HelperServiceException hse) {
 829 
        } catch (HelperServiceException hse) {
786 
            log.error("Error while sending mail", hse);
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            log.error("Error while sending mail", hse);
787 
            return EXCEPTION;
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            return EXCEPTION;
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        } catch (TransactionServiceException e) {
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        	log.error("Error while fetching order details", e);
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            return EXCEPTION;
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		} catch (MessagingException e) {
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			// TODO Auto-generated catch block
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			e.printStackTrace();
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        }
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		}
789 
 
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790 
        return INDEX;
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        return INDEX;
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    }
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    }
792 
 
 842 
 
793 
    private String createEscalationMailBody(Ticket ticket)
 843 
    private String createEscalationMailBody(Ticket ticket)
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	}
 1846 
	}
1797 
 
 1847 
 
1798 
	public void setTransactionTotal(Map<Long, Long> transactionTotal) {
 1848 
	public void setTransactionTotal(Map<Long, Long> transactionTotal) {
1799 
		this.transactionTotal = transactionTotal;
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		this.transactionTotal = transactionTotal;
1800 
	}
 1850 
	}
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 1851 
 
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 1852 
	public String getDisposition() {
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 1853 
		return disposition;
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 1854 
	}
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 1855 
 
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 1856 
	public void setDisposition(String disposition) {
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 1857 
		this.disposition = disposition;
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 1858 
	}
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 1859 
 
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 1860 
	public List<String> getActionable() {
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		return actionable;
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 1862 
	}
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 1863 
 
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 1864 
	public void setActionable(List<String> actionable) {
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 1865 
		this.actionable = actionable;
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 1866 
	}
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 1867
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 1868 
	public void setSuitableActionable(TicketCategory ticketCategory){
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 1869 
		this.actionable = CRMConstants.CATEGORY_ACTION_MAP.get(ticketCategory);
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 1870 
	}
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 1871
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}
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}