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Rev 16655 Rev 17080
Line 698... Line 698...
698 
	                // closes
 698 
	                // closes
699 
	                activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
 699 
	                activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
700 
	                        + "Body: " + escalationMailBody);
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	                        + "Body: " + escalationMailBody);
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                }
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                }
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            }
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            }
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- 
 
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            try{
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 705 
    	        if (ActivityType.RECEIVED_CALL_FROM_CUSTOMER.equals(activity.getType())) {
- 
 
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    	        	String addTo[] = new String[]{"amit.sirohi@shop2020.in","rajneesh.arora@saholic.com"};
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- 
 
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    	        	String commonDescription = "Received Call From Customer || Email Id- ";
- 
 
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	        		if (customerEmailId != null && !customerEmailId.isEmpty()) {
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	        			commonDescription = commonDescription+customerEmailId;
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	        		}
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	        		if(customerMobileNumber != null
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	                        && !customerMobileNumber.isEmpty()) {
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	        			commonDescription = commonDescription+" & Mobile No:- "+customerMobileNumber;
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	        		}
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- 
 
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    	        	sendMailToManagers(commonDescription, addTo, description);
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    	        }
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            }
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    	    catch(Exception e){
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    	    	e.printStackTrace();
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    	    }
703 
 
 723 
 
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            User user = null;
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            User user = null;
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            userContextServiceClient = new UserClient().getClient();
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            userContextServiceClient = new UserClient().getClient();
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            try {
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            try {
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                if (customerName != null && !customerName.isEmpty()) {
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                if (customerName != null && !customerName.isEmpty()) {
Line 1370... Line 1390...
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		email.setHtml(body);
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		email.setHtml(body);
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		log.info("Mail Body:- "+body);
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		log.info("Mail Body:- "+body);
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		sendgrid.send(email);
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		sendgrid.send(email);
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		log.info("Mail sent to user:- "+customerEmailId);
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		log.info("Mail sent to user:- "+customerEmailId);
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    }
 1394 
    }
- 
 
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- 
 
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    private void sendMailToManagers(String subject, String[] addTo, String body) throws SendGridException{
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    	SendGrid sendgrid = new SendGrid("profitmandi", "pma20aug");
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 1398 
		SendGrid.Email email = new SendGrid.Email();
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 1399 
		email.setFrom(CRMConstants.PROFIT_MANDI_EMAIL_SENDER);
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 1400 
		email.setFromName("ProfitMandi");
- 
 
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		email.addTo(addTo);
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		email.addBcc("backup@saholic.com");
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		email.setSubject(subject);
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		email.setHtml(body);
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		log.info("Mail Body:- "+body);
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		sendgrid.send(email);
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		log.info("Mail sent to user:- "+addTo);
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 1408 
    }
1375 
 
 1409 
 
1376 
    public TicketPriority[] getTicketPriorities() {
 1410 
    public TicketPriority[] getTicketPriorities() {
1377 
        return TicketPriority.values();
 1411 
        return TicketPriority.values();
1378 
    }
 1412 
    }
1379 
 
 1413