| Line 643... |
Line 643... |
| 643 |
}
|
643 |
}
|
| 644 |
|
644 |
|
| 645 |
Client helperClient = new HelperClient().getClient();
|
645 |
Client helperClient = new HelperClient().getClient();
|
| 646 |
String escalationMailSubject = createPMEscalationMailSubject(ticket, escalation);
|
646 |
String escalationMailSubject = createPMEscalationMailSubject(ticket, escalation);
|
| 647 |
String escalationMailBody = createEscalationMailBody(ticket);
|
647 |
String escalationMailBody = createEscalationMailBody(ticket);
|
| - |
|
648 |
|
| - |
|
649 |
if(profitMandiTicketCategoryList.contains(ticket.getCategory())){
|
| 648 |
|
650 |
|
| 649 |
activity.setUserEmailId(helperClient.saveUserEmailForSending(
|
651 |
activity.setUserEmailId(helperClient.saveUserEmailForSending(
|
| 650 |
toMailIds, CRMConstants.PROFIT_MANDI_EMAIL_SENDER,
|
652 |
toMailIds, CRMConstants.PROFIT_MANDI_EMAIL_SENDER,
|
| 651 |
escalationMailSubject, escalationMailBody,
|
653 |
escalationMailSubject, escalationMailBody,
|
| 652 |
null, CRMConstants.PROFIT_MANDI_EMAIL_TYPE, null, null, 1));
|
654 |
null, CRMConstants.PROFIT_MANDI_EMAIL_TYPE, null, null, 1));
|
| - |
|
655 |
}else{
|
| - |
|
656 |
activity.setUserEmailId(helperClient.saveUserEmailForSending(
|
| - |
|
657 |
Arrays.asList(customerEmailId), CRMConstants.CRM_EMAIL_SENDOR,
|
| - |
|
658 |
subject, body, null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
|
| - |
|
659 |
}
|
| 653 |
|
660 |
|
| 654 |
// We change activityType to OTHER when pop up box for email
|
661 |
// We change activityType to OTHER when pop up box for email
|
| 655 |
// closes
|
662 |
// closes
|
| 656 |
activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
|
663 |
activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
|
| 657 |
+ "Body: " + escalationMailBody);
|
664 |
+ "Body: " + escalationMailBody);
|