WebSVN – SmartDukaan – Diff – /trunk/Crm/src/main/java/in/shop2020/serving/controllers/TicketsController.java

 import in.shop2020.thrift.clients.PaymentClient;
 import in.shop2020.thrift.clients.TransactionClient;
 import in.shop2020.thrift.clients.UserClient;
 import in.shop2020.util.CRMConstants;
 import in.shop2020.util.CRMConstants.EscalationMatrix;
+import in.shop2020.util.CRMConstants.PMEscalationMatrix;
 import in.shop2020.utils.HelperService.Client;
 import in.shop2020.utils.HelperServiceException;
 import in.shop2020.utils.ModelUtils;
 import java.text.DateFormat;
     private String            pickupExtension;
     private Map<String, Long> ticketCategorycountMap;
     private String premises = "";
     private String closureType = "";
     private String paymentId;
+    private List<Agent> 	  crmAgents = new ArrayList<Agent>();
+    private List<Agent>       pmAgents = new ArrayList<Agent>();
     private HashMap<String, String> allAttachmentsForTicket;
     public static final List<TicketCategory> profitMandiTicketCategoryList = new ArrayList<TicketCategory>() {
+        {
         return index();
+    }
     public String getUnassignedTickets() {
         try {
+        	tickets = new ArrayList<Ticket>();
             crmServiceClient = new CRMClient().getClient();
-            tickets = crmServiceClient.getUnassignedTickets();
+            List<Ticket> unassignedTickets = crmServiceClient.getUnassignedTickets();
+            for(Ticket unassignedTicket: unassignedTickets){
+            	if(isSaholicAndProfitMandiAllowed()){
+            		tickets.add(unassignedTicket);
+            	}else if(isProfitMandiAgent()){
+            		if(profitMandiTicketCategoryList.contains(unassignedTicket.getCategory())){
+            			tickets.add(unassignedTicket);
+            		}
+            	}else{
+            		if(!profitMandiTicketCategoryList.contains(unassignedTicket.getCategory())){
+            			tickets.add(unassignedTicket);
+            		}
+            	}
+            }
         } catch (TException e) {
             String errorString = "Error getting tickets for "
                     + currentAgentEmailId;
             log.error(errorString, e);
             addActionError(errorString);
                 activity.setDescription(activityDesc);
+            }
             if (ActivityType.ESCALATE_TICKET.equals(activity.getType())) {
                 log.info("Sending escalation mail");
+                if(escalate.startsWith("PM")){
-                EscalationMatrix escalation = CRMConstants.EscalationMatrix.valueOf(escalate);
+                	PMEscalationMatrix escalation = CRMConstants.PMEscalationMatrix.valueOf(escalate);
-                List<Integer> escalationReceipients = escalation.getAgentIds();
+                	List<Integer> escalationReceipients = escalation.getAgentIds();
-                List<String> toMailIds = new ArrayList<String>();
+                	List<String> toMailIds = new ArrayList<String>();
-                for (Integer agentId : escalationReceipients) {
+                    for (Integer agentId : escalationReceipients) {
-                    toMailIds.add(CRMAuthorizingRealm.getAgent(agentId).getEmailId());
+                        toMailIds.add(CRMAuthorizingRealm.getAgent(agentId).getEmailId());
-                    // Setting last agent as assignee
+                        // Setting last agent as assignee
-                    ticket.setAssigneeId(agentId);
+                        ticket.setAssigneeId(agentId);
-                    activity.setTicketAssigneeId(agentId);
+                        activity.setTicketAssigneeId(agentId);
-                }
+                    }
-                Client helperClient = new HelperClient().getClient();
-                String escalationMailSubject = createEscalationMailSubject(ticket, escalation);
-                String escalationMailBody = createEscalationMailBody(ticket, escalation);
+                    Client helperClient = new HelperClient().getClient();
+                    String escalationMailSubject = createPMEscalationMailSubject(ticket, escalation);
+                    String escalationMailBody = createEscalationMailBody(ticket);
-                activity.setUserEmailId(helperClient.saveUserEmailForSending(
+                    activity.setUserEmailId(helperClient.saveUserEmailForSending(
-                        toMailIds, CRMConstants.CRM_EMAIL_SENDOR,
+                            toMailIds, CRMConstants.PROFIT_MANDI_EMAIL_SENDER,
-                        escalationMailSubject, escalationMailBody,
+                            escalationMailSubject, escalationMailBody,
-                        null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
+                            null, CRMConstants.PROFIT_MANDI_EMAIL_TYPE, null, null, 1));
+                    // We change activityType to OTHER when pop up box for email
+                    // closes
+                    activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
+                            + "Body: " + escalationMailBody);
+                }else{
+	                EscalationMatrix escalation = CRMConstants.EscalationMatrix.valueOf(escalate);
+	                List<Integer> escalationReceipients = escalation.getAgentIds();
+	                List<String> toMailIds = new ArrayList<String>();
+	                for (Integer agentId : escalationReceipients) {
+	                    toMailIds.add(CRMAuthorizingRealm.getAgent(agentId).getEmailId());
+	                    // Setting last agent as assignee
+	                    ticket.setAssigneeId(agentId);
+	                    activity.setTicketAssigneeId(agentId);
+	                }
+	                Client helperClient = new HelperClient().getClient();
+	                String escalationMailSubject = createEscalationMailSubject(ticket, escalation);
+	                String escalationMailBody = createEscalationMailBody(ticket);
+	                activity.setUserEmailId(helperClient.saveUserEmailForSending(
+	                        toMailIds, CRMConstants.CRM_EMAIL_SENDOR,
+	                        escalationMailSubject, escalationMailBody,
+	                        null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
-                // We change activityType to OTHER when pop up box for email
+	                // We change activityType to OTHER when pop up box for email
-                // closes
+	                // closes
-                activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
+	                activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
-                        + "Body: " + escalationMailBody);
+	                        + "Body: " + escalationMailBody);
+                }
+            }
             User user = null;
             userContextServiceClient = new UserClient().getClient();
             try {
+        }
         return INDEX;
+    }
-    private String createEscalationMailBody(Ticket ticket,
+    private String createEscalationMailBody(Ticket ticket)
-            EscalationMatrix escalation)
+    {
         return body + "<br />Please visit following URL to check ticket details.<br />" +
             "http://cs.shop2020.in:8080/crm?ticketId=" + ticket.getId();
+    }
     private String createEscalationMailSubject(Ticket ticket,
             EscalationMatrix escalation)
+    {
         return CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId() + " - ESCALATION FROM CRM - Type: " + escalation.name();
+    }
+    private String createPMEscalationMailSubject(Ticket ticket,
+            PMEscalationMatrix escalation)
+    {
+        return CRMConstants.PROFIT_MANDI_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId() + " - ESCALATION FROM CRM - Type: " + escalation.name();
+    }
     private boolean pendingCODOrders(long customerId) {
         try {
             log.info("Trying to fetch orders for " + customerId);
             transactionServiceClient = new TransactionClient().getClient();
             searchFilter.setTicketStatuses(new ArrayList<TicketStatus>());
             searchFilter.getTicketStatuses().add(TicketStatus.OPEN);
             searchFilter.getTicketStatuses().add(TicketStatus.REOPEN);
             crmServiceClient = new CRMClient().getClient();
             tickets = new ArrayList<Ticket>();
-            searchFilter.setTicketCategoryList(new ArrayList<TicketCategory>());
+            searchFilter.setTicketCategoryList(profitMandiTicketCategoryList);
-            searchFilter.getTicketCategoryList().add(TicketCategory.PROFITMANDI_CASHBACK);
-            searchFilter.getTicketCategoryList().add(TicketCategory.PROFITMANDI_FEEDBACK);
-            searchFilter.getTicketCategoryList().add(TicketCategory.PROFITMANDI_ORDER_NOT_SEEN);
-            searchFilter.getTicketCategoryList().add(TicketCategory.PROFITMANDI_OTHER);
-            searchFilter.getTicketCategoryList().add(TicketCategory.PROFITMANDI_RECHARGE_ISSUE);
             tickets.addAll(crmServiceClient.getTickets(searchFilter));
         } catch (TException e) {
             String errorString = "Error getting tickets for "
                     + currentAgentEmailId;
             log.error(errorString, e);
+    }
     public EscalationMatrix[] getEscalationMatrix () {
         return CRMConstants.EscalationMatrix.values();
+    }
+    public PMEscalationMatrix[] getPMEscalationMatrix () {
+        return CRMConstants.PMEscalationMatrix.values();
+    }
     public String getAddress(Order order) {
         return ModelUtils.extractAddressFromOrder(order);
+    }
     public Agent getAgent(long agentId) throws TException {
         return CRMAuthorizingRealm.getAgent(agentId);
+    }
     public List<Agent> getAllAgents() {
-        return CRMAuthorizingRealm.getAgents();
+    	List<Agent> allagents = CRMAuthorizingRealm.getAgents();
+    	List<Agent> requiredAgents = new ArrayList<Agent>();
+    	if(isSaholicAndProfitMandiAllowed()){
+    		return allagents;
+    	} else if(isProfitMandiAgent()){
+    		for(Agent agent: allagents){
+    			if(agent.isIs_pmCrmUser()){
+    				requiredAgents.add(agent);
+    			}
+    		}
+    		return requiredAgents;
+    	} else{
+    		for(Agent agent: allagents){
+    			if(!agent.isIs_pmCrmUser()||agent.isIs_allAssignable()){
+    				requiredAgents.add(agent);
+    			}
+    		}
+    		return requiredAgents;
+    	}
+    }
     public TicketCategory[] getTicketCategories() {
         return TicketCategory.values();
+    }

Subversion Repositories SmartDukaan

(root)/trunk/Crm/src/main/java/in/shop2020/serving/controllers/TicketsController.java – Rev 14882 → 16244