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Rev 8847 Rev 14882
Line 64... Line 64...
64 
     *
64 
     *
65 
     */
 65 
     */
66 
    private static final long serialVersionUID = 1L;
 66 
    private static final long serialVersionUID = 1L;
67 
 
 67 
 
68 
    List<Ticket>              tickets          = new ArrayList<Ticket>();
 68 
    List<Ticket>              tickets          = new ArrayList<Ticket>();
- 
 
 69
69 
    private String            customerEmailId;
 70 
    private String            customerEmailId;
70 
    private String            description;
 71 
    private String            description;
71 
    private String            assigneeEmailId;
 72 
    private String            assigneeEmailId;
72 
    private String            priority;
 73 
    private String            priority;
73 
    private String            category;
 74 
    private String            category;
Line 99... Line 100...
99 
    private String premises = "";
 100 
    private String premises = "";
100 
    private String closureType = "";
 101 
    private String closureType = "";
101 
    private String paymentId;
 102 
    private String paymentId;
102 
 
 103 
 
103 
    private HashMap<String, String> allAttachmentsForTicket;
 104 
    private HashMap<String, String> allAttachmentsForTicket;
- 
 
 105
- 
 
 106 
    public static final List<TicketCategory> profitMandiTicketCategoryList = new ArrayList<TicketCategory>() {
- 
 
 107 
        {
- 
 
 108 
            add(TicketCategory.PROFITMANDI_CASHBACK);
- 
 
 109 
            add(TicketCategory.PROFITMANDI_FEEDBACK);
- 
 
 110 
            add(TicketCategory.PROFITMANDI_ORDER_NOT_SEEN);
- 
 
 111 
            add(TicketCategory.PROFITMANDI_RECHARGE_ISSUE);
- 
 
 112 
            add(TicketCategory.PROFITMANDI_OTHER);
- 
 
 113 
        }
- 
 
 114 
    };
104 
 
 115 
 
105 
    public String index() {
 116 
    public String index() {
106 
        try {
 117 
        try {
107 
            if (id != null && !id.isEmpty()) {
 118 
            if (id != null && !id.isEmpty()) {
108 
                SearchFilter searchFilter = new SearchFilter();
 119 
                SearchFilter searchFilter = new SearchFilter();
Line 298... Line 309...
298 
      Ticket ticket = crmServiceClient.getTickets(s).get(0);
 309 
      Ticket ticket = crmServiceClient.getTickets(s).get(0);
299 
      System.out.println(ticket.getCategory().name());
 310 
      System.out.println(ticket.getCategory().name());
300 
    }
 311 
    }
301 
 
 312 
 
302 
    private String createSubjectString(Ticket ticket) {
 313 
    private String createSubjectString(Ticket ticket) {
- 
 
 314 
    	if(!profitMandiTicketCategoryList.contains(ticket.getCategory())){
303 
        return CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId()
 315 
	        return CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId()
304 
                + " " + ticket.getCategory().name();
 316 
	                + " " + ticket.getCategory().name();
- 
 
 317 
    	}else{
- 
 
 318 
    		return CRMConstants.PROFIT_MANDI_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId()
- 
 
 319 
            + " " + ticket.getCategory().name();
- 
 
 320 
    	}
305 
    }
 321 
    }
306 
 
 322 
 
307 
    private Date getTomorrow() {
 323 
    private Date getTomorrow() {
308 
        Calendar calendar = Calendar.getInstance();
 324 
        Calendar calendar = Calendar.getInstance();
309 
        calendar.setTime(new Date());
 325 
        calendar.setTime(new Date());
Line 566... Line 582...
566 
            }
 582 
            }
567 
 
 583 
 
568 
            if (ActivityType.SEND_EMAIL_TO_CUSTOMER.equals(activity.getType())) {
 584 
            if (ActivityType.SEND_EMAIL_TO_CUSTOMER.equals(activity.getType())) {
569 
                log.info("Sending mail");
 585 
                log.info("Sending mail");
570 
                Client helperClient = new HelperClient().getClient();
 586 
                Client helperClient = new HelperClient().getClient();
- 
 
 587 
                if(!profitMandiTicketCategoryList.contains(ticket.getCategory())){
571 
                activity.setUserEmailId(helperClient.saveUserEmailForSending(
 588 
	                activity.setUserEmailId(helperClient.saveUserEmailForSending(
572 
                        Arrays.asList(customerEmailId), CRMConstants.CRM_EMAIL_SENDOR,
 589 
	                        Arrays.asList(customerEmailId), CRMConstants.CRM_EMAIL_SENDOR,
573 
                        subject, body, null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
 590 
	                        subject, body, null, CRMConstants.CRM_EMAIL_TYPE, null, null, 1));
- 
 
 591 
                }else{
- 
 
 592 
                	activity.setUserEmailId(helperClient.saveUserEmailForSending(
- 
 
 593 
	                        Arrays.asList(customerEmailId), CRMConstants.PROFIT_MANDI_EMAIL_SENDER,
- 
 
 594 
	                        subject, body, null, CRMConstants.PROFIT_MANDI_EMAIL_TYPE, null, null, 1));
- 
 
 595 
                }
574 
 
 596 
 
575 
                String plainTextbody = new Source(body).getTextExtractor().toString();
 597 
                String plainTextbody = new Source(body).getTextExtractor().toString();
576 
 
 598 
 
577 
                // We change activityType to OTHER when pop up box for email
 599 
                // We change activityType to OTHER when pop up box for email
578 
                // closes
 600 
                // closes
Line 658... Line 680...
658 
        } catch (HelperServiceException hse) {
 680 
        } catch (HelperServiceException hse) {
659 
            log.error("Error while sending mail", hse);
 681 
            log.error("Error while sending mail", hse);
660 
            return EXCEPTION;
 682 
            return EXCEPTION;
661 
        }
 683 
        }
662 
 
 684 
 
663 
        return index();
 685 
        return INDEX;
664 
    }
 686 
    }
665 
 
 687 
 
666 
    private String createEscalationMailBody(Ticket ticket,
 688 
    private String createEscalationMailBody(Ticket ticket,
667 
            EscalationMatrix escalation)
 689 
            EscalationMatrix escalation)
668 
    {
 690 
    {
Line 1151... Line 1173...
1151 
            return EXCEPTION;
 1173 
            return EXCEPTION;
1152 
        }
 1174 
        }
1153 
        return edit();
 1175 
        return edit();
1154 
    }
 1176 
    }
1155
1177
- 
 
 1178 
    public String loadProfitMandiTickets() throws ParseException {
- 
 
 1179 
    	try {
- 
 
 1180 
            SearchFilter searchFilter = new SearchFilter();
- 
 
 1181 
            searchFilter.setTicketStatuses(new ArrayList<TicketStatus>());
- 
 
 1182 
            searchFilter.getTicketStatuses().add(TicketStatus.OPEN);
- 
 
 1183 
            searchFilter.getTicketStatuses().add(TicketStatus.REOPEN);
- 
 
 1184 
            crmServiceClient = new CRMClient().getClient();
- 
 
 1185 
            tickets = new ArrayList<Ticket>();
- 
 
 1186 
            searchFilter.setTicketCategoryList(new ArrayList<TicketCategory>());
- 
 
 1187 
            searchFilter.getTicketCategoryList().add(TicketCategory.PROFITMANDI_CASHBACK);
- 
 
 1188 
            searchFilter.getTicketCategoryList().add(TicketCategory.PROFITMANDI_FEEDBACK);
- 
 
 1189 
            searchFilter.getTicketCategoryList().add(TicketCategory.PROFITMANDI_ORDER_NOT_SEEN);
- 
 
 1190 
            searchFilter.getTicketCategoryList().add(TicketCategory.PROFITMANDI_OTHER);
- 
 
 1191 
            searchFilter.getTicketCategoryList().add(TicketCategory.PROFITMANDI_RECHARGE_ISSUE);
- 
 
 1192 
            tickets.addAll(crmServiceClient.getTickets(searchFilter));
- 
 
 1193 
        } catch (TException e) {
- 
 
 1194 
            String errorString = "Error getting tickets for "
- 
 
 1195 
                    + currentAgentEmailId;
- 
 
 1196 
            log.error(errorString, e);
- 
 
 1197 
            addActionError(errorString);
- 
 
 1198 
        }
- 
 
 1199 
    	return index();
- 
 
 1200 
    }
- 
 
 1201
1156 
    public String getAllOpenTickets() {
 1202 
    public String getAllOpenTickets() {
1157 
    	try {
 1203 
    	try {
1158 
    		ticketCategorycountMap= new HashMap<String, Long>();
 1204 
    		ticketCategorycountMap= new HashMap<String, Long>();
1159 
            crmServiceClient = new CRMClient().getClient();
 1205 
            crmServiceClient = new CRMClient().getClient();
1160 
            ticketCategorycountMap = crmServiceClient.getOpenTicketsMap();
 1206 
            ticketCategorycountMap = crmServiceClient.getOpenTicketsMap();