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Rev 5909 Rev 5916
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import in.shop2020.crm.ActivityType;
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import in.shop2020.crm.ActivityType;
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import in.shop2020.crm.Agent;
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import in.shop2020.crm.Agent;
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import in.shop2020.crm.CRMService.Iface;
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import in.shop2020.crm.CRMService.Iface;
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import in.shop2020.crm.SearchFilter;
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import in.shop2020.crm.SearchFilter;
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import in.shop2020.crm.Ticket;
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import in.shop2020.crm.Ticket;
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import in.shop2020.crm.TicketCategory;
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import in.shop2020.crm.handler.ActivityHandler;
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import in.shop2020.crm.handler.ActivityHandler;
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import in.shop2020.crm.handler.AgentHandler;
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import in.shop2020.crm.handler.AgentHandler;
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import in.shop2020.crm.handler.TicketHandler;
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import in.shop2020.crm.handler.TicketHandler;
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import in.shop2020.thrift.clients.AlertClient;
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import in.shop2020.thrift.clients.AlertClient;
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            activityHandler.insertActivity(in.shop2020.crm.domain.Activity
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            activityHandler.insertActivity(in.shop2020.crm.domain.Activity
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                    .create(activity));
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                    .create(activity));
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            try{
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            try{
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	            /*For now monitoring is only done for New tickets and hence once any
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	            /*For now monitoring is only done for New tickets and hence once any
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	        	 * activity is done on a ticket after its creation, we stop monitoring that ticket*/
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	        	 * activity is done on a ticket after its creation, we stop monitoring that ticket*/
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            	if(activity.getType()== ActivityType.SEND_EMAIL_TO_CUSTOMER ||
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            			activity.getType()== ActivityType.ESCALATE_TICKET ||
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            			activity.getType()== ActivityType.CALLED_CUSTOMER) {
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	        	AlertService.Client alertClient = new AlertClient().getClient();
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		        	AlertService.Client alertClient = new AlertClient().getClient();
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	            alertClient.endMonitoringEntity(EntityType.TICKET, "ticketId = " + ticket.getId());
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		            alertClient.endMonitoringEntity(EntityType.TICKET, "ticketId = " + ticket.getId());
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            	}
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            } catch(Exception ex) {
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            } catch(Exception ex) {
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            	log.error("Exception while ending monitoring for ticketId " + ticket.getId());
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            	log.error("Exception while ending monitoring for ticketId " + ticket.getId());
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            	log.error(ex);
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            	log.error(ex);
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            }
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            }
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        } catch (ParseException e) {
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        } catch (ParseException e) {
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                    .insertTicket(in.shop2020.crm.domain.Ticket.create(ticket));
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                    .insertTicket(in.shop2020.crm.domain.Ticket.create(ticket));
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            activity.setTicketId(ticketId);
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            activity.setTicketId(ticketId);
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            activityHandler.insertActivity(in.shop2020.crm.domain.Activity
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            activityHandler.insertActivity(in.shop2020.crm.domain.Activity
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                    .create(activity));
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                    .create(activity));
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            try {
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            try {
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            	if(ticket.getCategory()!= TicketCategory.COD_VERIFICATION &&
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            			ticket.getCategory()!= TicketCategory.UNDELIVERED &&
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            			ticket.getCategory()!= TicketCategory.STORE_PICKUP) {
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	            MonitoredEntity entity = new MonitoredEntity();
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		            MonitoredEntity entity = new MonitoredEntity();
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	            entity.setEntityType(EntityType.TICKET);
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		            entity.setEntityType(EntityType.TICKET);
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	            entity.setEventType(0);
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		            entity.setEventType(0);
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	            entity.setEntityIdentifier("ticketId = " + new Long(ticketId).toString());
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		            entity.setEntityIdentifier("ticketId = " + new Long(ticketId).toString());
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	            entity.setDescription(ticket.getDescription());
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		            entity.setDescription(ticket.getDescription());
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	            Calendar thresholdTime = Calendar.getInstance();
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		            Calendar thresholdTime = Calendar.getInstance();
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	            thresholdTime.add(Calendar.HOUR, 4);
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		            thresholdTime.add(Calendar.HOUR, 4);
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	            entity.setWarnExpiryTime(thresholdTime.getTimeInMillis());
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		            entity.setWarnExpiryTime(thresholdTime.getTimeInMillis());
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	            thresholdTime.add(Calendar.HOUR, 2);
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		            thresholdTime.add(Calendar.HOUR, 2);
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	            entity.setCriticalExpiryTime(thresholdTime.getTimeInMillis());
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		            entity.setCriticalExpiryTime(thresholdTime.getTimeInMillis());
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	            AlertService.Client alertClient = new AlertClient().getClient();
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		            AlertService.Client alertClient = new AlertClient().getClient();
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	            alertClient.scheduleAlert(entity);
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		            alertClient.scheduleAlert(entity);
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            	}
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            } catch (Exception ex) {
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            } catch (Exception ex) {
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            	log.error("Exception while scheduling alert for Ticket Id "+ticketId);
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            	log.error("Exception while scheduling alert for Ticket Id "+ticketId);
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            	log.error(ex);
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            	log.error(ex);
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            }
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            }
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            return ticketId;
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            return ticketId;