| Line 220... |
Line 220... |
| 220 |
ticket.setCreatorId(ADMIN_AGENT_ID);
|
220 |
ticket.setCreatorId(ADMIN_AGENT_ID);
|
| 221 |
ticket.setCustomerId(transaction.getCustomer_id());
|
221 |
ticket.setCustomerId(transaction.getCustomer_id());
|
| 222 |
ticket.setDescription("Requires COD verification");
|
222 |
ticket.setDescription("Requires COD verification");
|
| 223 |
ticket.setPriority(TicketPriority.HIGH);
|
223 |
ticket.setPriority(TicketPriority.HIGH);
|
| 224 |
ticket.setStatus(TicketStatus.OPEN);
|
224 |
ticket.setStatus(TicketStatus.OPEN);
|
| - |
|
225 |
ticket.setAssigneeId(ADMIN_AGENT_ID);
|
| 225 |
|
226 |
|
| 226 |
Activity activity = new Activity();
|
227 |
Activity activity = new Activity();
|
| 227 |
activity.setCreatorId(ticket.getCreatorId());
|
228 |
activity.setCreatorId(ticket.getCreatorId());
|
| 228 |
activity.setCustomerId(ticket.getCustomerId());
|
229 |
activity.setCustomerId(ticket.getCustomerId());
|
| 229 |
activity.setDescription("Creating ticket");
|
230 |
activity.setDescription("Creating ticket");
|
| 230 |
activity.setTicketCategory(ticket.getCategory());
|
231 |
activity.setTicketCategory(ticket.getCategory());
|
| 231 |
activity.setTicketDescription(ticket.getDescription());
|
232 |
activity.setTicketDescription(ticket.getDescription());
|
| 232 |
activity.setTicketPriority(ticket.getPriority());
|
233 |
activity.setTicketPriority(ticket.getPriority());
|
| 233 |
activity.setTicketStatus(ticket.getStatus());
|
234 |
activity.setTicketStatus(ticket.getStatus());
|
| - |
|
235 |
activity.setTicketAssigneeId(ticket.getAssigneeId());
|
| 234 |
activity.setType(ActivityType.OTHER);
|
236 |
activity.setType(ActivityType.OTHER);
|
| 235 |
|
237 |
|
| 236 |
this.insertTicket(ticket, activity);
|
238 |
this.insertTicket(ticket, activity);
|
| 237 |
break;
|
239 |
break;
|
| 238 |
}
|
240 |
}
|
| Line 270... |
Line 272... |
| 270 |
ticket.setCreatorId(ADMIN_AGENT_ID);
|
272 |
ticket.setCreatorId(ADMIN_AGENT_ID);
|
| 271 |
ticket.setCustomerId(customerId);
|
273 |
ticket.setCustomerId(customerId);
|
| 272 |
ticket.setDescription("Requires payment failures' follow-up!");
|
274 |
ticket.setDescription("Requires payment failures' follow-up!");
|
| 273 |
ticket.setPriority(TicketPriority.HIGH);
|
275 |
ticket.setPriority(TicketPriority.HIGH);
|
| 274 |
ticket.setStatus(TicketStatus.OPEN);
|
276 |
ticket.setStatus(TicketStatus.OPEN);
|
| - |
|
277 |
ticket.setAssigneeId(ADMIN_AGENT_ID);
|
| 275 |
|
278 |
|
| 276 |
Activity activity = new Activity();
|
279 |
Activity activity = new Activity();
|
| 277 |
activity.setCreatorId(ticket.getCreatorId());
|
280 |
activity.setCreatorId(ticket.getCreatorId());
|
| 278 |
activity.setCustomerId(ticket.getCustomerId());
|
281 |
activity.setCustomerId(ticket.getCustomerId());
|
| 279 |
activity.setDescription("Creating ticket");
|
282 |
activity.setDescription("Creating ticket");
|
| 280 |
activity.setTicketCategory(ticket.getCategory());
|
283 |
activity.setTicketCategory(ticket.getCategory());
|
| 281 |
activity.setTicketDescription(ticket.getDescription());
|
284 |
activity.setTicketDescription(ticket.getDescription());
|
| 282 |
activity.setTicketPriority(ticket.getPriority());
|
285 |
activity.setTicketPriority(ticket.getPriority());
|
| 283 |
activity.setTicketStatus(ticket.getStatus());
|
286 |
activity.setTicketStatus(ticket.getStatus());
|
| 284 |
activity.setType(ActivityType.OTHER);
|
287 |
activity.setType(ActivityType.OTHER);
|
| - |
|
288 |
activity.setTicketAssigneeId(ticket.getAssigneeId());
|
| 285 |
|
289 |
|
| 286 |
this.insertTicket(ticket, activity);
|
290 |
this.insertTicket(ticket, activity);
|
| 287 |
}
|
291 |
}
|
| 288 |
}
|
292 |
}
|
| 289 |
}
|
293 |
}
|