Subversion Repositories SmartDukaan

    public void processPaymentFailure(long customerId) throws TException {

        log.info("Processing Payment failure for customerId: " + customerId);

        SearchFilter searchFilter = new SearchFilter();

        searchFilter.setTicketStatuses(new ArrayList<TicketStatus>());

        searchFilter.getTicketStatuses().add(TicketStatus.OPEN);

        searchFilter.getTicketStatuses().add(TicketStatus.REOPEN);

        searchFilter.setTicketCategory(TicketCategory.FAILED_PAYMENTS);

        searchFilter.setCustomerId(customerId);

        // No need to create a ticket if there exists one for the customer!

        if (this.getTickets(searchFilter).isEmpty()) {

            Ticket ticket = new Ticket();

            ticket.setCategory(TicketCategory.FAILED_PAYMENTS);

            ticket.setCreatorId(ADMIN_AGENT_ID);

            ticket.setCustomerId(customerId);

            ticket.setDescription("Requires payment failures' follow-up!");

            ticket.setPriority(TicketPriority.HIGH);

            ticket.setStatus(TicketStatus.OPEN);

            Activity activity = new Activity();

            activity.setCreatorId(ticket.getCreatorId());

            activity.setCustomerId(ticket.getCustomerId());

            activity.setDescription("Creating ticket");

            activity.setTicketCategory(ticket.getCategory());

            activity.setTicketDescription(ticket.getDescription());

            activity.setTicketPriority(ticket.getPriority());

            activity.setTicketStatus(ticket.getStatus());

            activity.setType(ActivityType.OTHER);

            this.insertTicket(ticket, activity);

        }

    }