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Rev 4793 Rev 5168
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    public void insertTicket(Ticket ticket);
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    public void insertTicket(Ticket ticket);
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    public List<Ticket> getUnassignedTickets();
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    public List<Ticket> getUnassignedTickets();
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	public void unassignAgentTickets(int assigneeId);
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	public void unassignAgentTickets(int assigneeId);
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	public int getOpenTicketCountForAgent(long agentId);
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}
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}