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Rev 35969 Rev 36004
Line 196... Line 196...
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        // --- LEVEL 3 - ESCALATION ---
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        // --- LEVEL 3 - ESCALATION ---
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        List<ContactDetail> l3Contacts = new ArrayList<>();
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        List<ContactDetail> l3Contacts = new ArrayList<>();
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        // Grievance Manager = LEGAL category, L3
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        // Grievance Manager = LEGAL category, L3
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        try {
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        try {
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            int grievanceAuthUserId = csService.getAuthUserId(ProfitMandiConstants.TICKET_CATEGORY_LEGAL, EscalationType.L1, fofoId);
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            int grievanceAuthUserId = csService.getAuthUserId(ProfitMandiConstants.TICKET_CATEGORY_CRM, EscalationType.L1, fofoId);
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            if (grievanceAuthUserId > 0) {
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            if (grievanceAuthUserId > 0) {
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                AuthUser user = authRepository.selectById(grievanceAuthUserId);
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                AuthUser user = authRepository.selectById(grievanceAuthUserId);
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                if (user != null) {
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                if (user != null) {
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                    l3Contacts.add(buildContact(user, "GRIEVANCE OFFICER", "#dc2626",
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                    l3Contacts.add(buildContact(user, "GRIEVANCE OFFICER", "#dc2626",
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                            "For unresolved issues & formal complaints", false, false, true, true));
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                            "For unresolved issues & formal complaints", false, false, true, true));