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    //Method to change CRM agent role
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    //Method to change CRM agent role
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    void changeAgentRole(1:i64 id, 2:list<string> role);
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    void changeAgentRole(1:i64 id, 2:list<string> role);
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    //Method to get openTicketCount for any agent
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    //Method to get openTicketCount for any agent
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    i32 getOpenTicketCountForAgent(1:i64 agentId);
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    i32 getOpenTicketCountForAgent(1:i64 agentId);
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    //Method to get all open tickets grouped by categories
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    map<string,i64> getOpenTicketsMap();
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}
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}