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Rev 4948 Rev 5169
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    // Method to change active/inactive status of Agent
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    // Method to change active/inactive status of Agent
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    void changeAgentStatus(1:bool status, 2:string emailId);
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    void changeAgentStatus(1:bool status, 2:string emailId);
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    //Method to add a new CRM Agent
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    //Method to add a new CRM Agent
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    void insertAgent(1:Agent agent, 2:list<string> role);
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    void insertAgent(1:Agent agent, 2:list<string> role);
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    //Method to change CRM agent role
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    void changeAgentRole(1:i64 id, 2:list<string> role);
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    //Method to get openTicketCount for any agent
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    i32 getOpenTicketCountForAgent(1:i64 agentId);
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}
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}