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Rev 3206 Rev 3269
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    PRODUCT_QUESTION = 7,
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    PRODUCT_QUESTION = 7,
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    OTHER = 8
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    OTHER = 8
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}
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}
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enum ActivityType {
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enum ActivityType {
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    EMAIL_CUSTOMER = 1,
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    SEND_EMAIL_TO_CUSTOMER = 1,
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    RECIEVED_EMAIL_FROM_CUSTOMER = 2,
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    CALL_CUSTOMER = 2,
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    CALLED_CUSTOMER = 3,
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    RECIEVED_CALL_FROM_CUSTOMER = 4,
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    OTHER = 3
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    OTHER = 5
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}
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}
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struct Ticket {
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struct Ticket {
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    1:i64 id,
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    1:i64 id,
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    2:i64 customerId,
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    2:optional i64 customerId, // used for registered users
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    3:optional string customerEmailId, // used for un-registered users
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    3:i64 openDate,
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    4:i64 openDate,
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    4:optional i64 closeDate,
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    5:optional i64 closeDate,
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    5:string description,
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    6:optional string description,
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    6:TicketPriority priority,
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    7:TicketPriority priority,
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    7:TicketCategory category,
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    8:TicketCategory category,
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    8:TicketStatus status,
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    9:TicketStatus status,
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    9:optional i64 assigneeId
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   10:optional i64 assigneeId,
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    10:i64 creatorId,
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   11:i64 creatorId,
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    11:optional i64 orderId,
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   12:optional i64 orderId,
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    12:optional string airwayBillNo,
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   13:optional string airwayBillNo,
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    13:optional string productName
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   14:optional string productName
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}
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}
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struct Activity {
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struct Activity {
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    1:i64 id,
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    1:i64 id,
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    2:optional string description,
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    2:optional string description,
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    3:i64 creationTimestamp, // represents time at which this activity occurred
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    3:i64 creationTimestamp, // represents time at which this activity occurred
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    4:ActivityType type,
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    4:ActivityType type,
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    5:i64 customerId,
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    5:optional i64 customerId, // used for registered users
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    6:optional string customerMobileNumber, // used for unregistered users
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    6:i64 creatorId,
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    7:i64 creatorId,
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    // represents the numeric identifier for the emails sent to customers
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    // These are archived in helper..useremailarchive or helper..useremail
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    7:optional i64 emailId,
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    8:optional i64 emailId,
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    // ticket related fields to track changes on ticket fields
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    // ticket related fields to track changes on ticket fields
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    8:optional i64 ticketId,
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    9:optional i64 ticketId,
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    9:optional TicketPriority ticketPriority,
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   10:optional TicketPriority ticketPriority,
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   10:optional i64 ticketAssigneeId,
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   11:optional i64 ticketAssigneeId,
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   11:optional TicketStatus ticketStatus,
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   12:optional TicketStatus ticketStatus,
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   12:optional TicketCategory ticketCategory,
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   13:optional TicketCategory ticketCategory,
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   13:optional string ticketDescription
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   14:optional string ticketDescription
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}
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}
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struct Agent {
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struct Agent {
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    1:i64 id,
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    1:i64 id,
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    2:string name,
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    2:string name,