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service CRMService {
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service CRMService {
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    // Methods to read/write tickets from/in database
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    // Methods to read/write tickets from/in database
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    list<Ticket> getTickets(1:i64 customerId);
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    list<Ticket> getTickets(1:i64 customerId);
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    list<Ticket> getAssignedTickets(1:i64 agentId);
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    list<Ticket> getAssignedTickets(1:i64 agentId);
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    list<Ticket> getOpenTickets();
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    list<Ticket> getUnassignedTickets();
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    // Retrieves all tickets assigned to an agent or its reportee.
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    list<Ticket> getAllTickets(1:i64 agentId);
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    Ticket getTicket(1:i64 ticketId);
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    Ticket getTicket(1:i64 ticketId);
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    void updateTicket(1:Ticket ticket);
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    void updateTicket(1:Ticket ticket);
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    i64 insertTicket(1:Ticket ticket);
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    i64 insertTicket(1:Ticket ticket);
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    // Methods to read/write activities from/in database
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    // Methods to read/write activities from/in database