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Rev 3397 Rev 3405
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            <colgroup >
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            <colgroup >
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                <col width="10%"/>
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                <col width="10%"/>
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                <col width="90%"/>
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                <col width="90%"/>
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            </colgroup>
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            </colgroup>
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            <tbody >
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            <tbody >
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                #if($ticket.isSetCustomerId())
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                #set($userEmailId = $ticket.getCustomerEmailId())
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                #set($customerEmailId = $action.getUser($ticket.getCustomerId()).getEmail())
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                #if($action.getUser())
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                #else
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                #set($userEmailId = $action.getUser().getEmail())
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                #set($customerEmailId = $ticket.getCustomerEmailId())
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                #end
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                #end
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                <tr >
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                <tr >
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                    <td ><span >Reply to:</span></td>
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                    <td ><span >Reply to:</span></td>
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                    <td >$userEmailId</td>
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                    <td >$customerEmailId</td>
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                </tr>
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                </tr>
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                <tr >
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                <tr >
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                    <td ><span >Subject:</span></td>
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                    <td ><span >Subject:</span></td>
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                    <td ><textarea name="subject" rows="1" class="required" cols="75">$action.getSubject()</textarea></td>
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                    <td ><textarea name="subject" rows="1" class="required" cols="75">$action.getSubject()</textarea></td>
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                </tr>
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                </tr>
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                <tr >
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                <tr >
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                    <td ><span >Body:</span></td>
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                    <td ><span >Body:</span></td>
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                    <td ><textarea name="body" rows="12" class="required" cols="75"></textarea></td>
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                    <td ><textarea name="body" rows="12" class="required" cols="75"></textarea></td>
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                </tr>
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                </tr>
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                <tr >
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                <tr >
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                    <td ><input type="hidden" name="userEmailId" value="$userEmailId"/></td>
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                    <td ><input type="hidden" name="customerEmailId" value="$customerEmailId"/></td>
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                    <td ><input type="submit" value="Send mail and save ticket"/></td>
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                    <td ><input type="submit" value="Send mail and save ticket"/></td>
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                </tr>
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                </tr>
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            </tbody>
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            </tbody>
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        </table>
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        </table>
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    </form>
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    </form>
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                <col width="250px"/>
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                <col width="250px"/>
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                <col width="120px"/>
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                <col width="120px"/>
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                <col width="200px"/>
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                <col width="200px"/>
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                <col width="300px"/>
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                <col width="300px"/>
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            </colgroup>
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            </colgroup>
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            #if($ticket.isSetCustomerId())
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            #else
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                <tr >
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                    <td >Customer Name: </td>
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                    <td >
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                        #if($ticket.isSetCustomerName())
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                            <input type="text" name="customerName" value="$ticket.getCustomerName()"/>
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                        #else
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                            <input type="text" name="customerName"/>
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                        #end
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                    </td>
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                    <td ></td>
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                    <td >Customer Mobile No: </td>
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                    <td >
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                        #if($ticket.isSetCustomerMobileNumber())
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                            <input type="text" name="customerMobileNumber" value="$ticket.getCustomerMobileNumber()"/>
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                        #else
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                            <input type="text" name="customerMobileNumber"/>
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                        #end
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                    </td>
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                </tr>
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 74 
            #end
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            <tr >
 75 
            <tr >
53 
                <td ><label>Description:</label></td>
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                <td ><label>Description:</label></td>
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                <td colspan="4"><textarea id="description"  class="required" name="description" rows="2" cols="75">$ticket.getDescription()</textarea></td>
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                <td colspan="4"><textarea id="description" class="required" name="description" rows="2" cols="90">$ticket.getDescription()</textarea></td>
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            </tr>
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            </tr>
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            <tr >
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            <tr >
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                <td ><label>Category:</label></td>
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                <td ><label>Category:</label></td>
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                <td >
 81 
                <td >
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                <select name="category" class="width10">
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                <select name="category" class="width10">
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                    #end
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                    #end
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                </td>
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                </td>
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            </tr>
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            </tr>
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            <tr >
 102 
            <tr >
80 
                <td ><label>Assignee:</label></td>
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                <td ><label>Assignee:</label></td>
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                #if(!$action.isAssigneeEditable())
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                #if($action.isAssigneeEditable())
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                    #if ($ticket.isSetAssigneeId())
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                        #set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())
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                        <td >$assigneeEmailId
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                            <input type="hidden" name="assigneeEmailId" value="$assigneeEmailId"/>
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                        </td>
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                    #else
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                        <td >N/A
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                            <input type="hidden" name="assigneeEmailId" value=""/>
 - 
 
90 
                        </td>
 - 
 
91 
                    #end
 - 
 
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                #else
 - 
 
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                    <td >
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                    <td >
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                    <select name="assigneeEmailId" class="width10">
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                    <select name="assigneeEmailId" class="width10">
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                        #foreach( $agent in $action.getAllAgents() )
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                        #foreach( $agent in $action.getAllAgents() )
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                            #if($agent.getId() == $ticket.getAssigneeId())
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                            #if($agent.getId() == $ticket.getAssigneeId())
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                                <option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
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                                <option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
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                                <option value="$agent.getEmailId()">$agent.getEmailId()</option>
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                                <option value="$agent.getEmailId()">$agent.getEmailId()</option>
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                            #end
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                            #end
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                        #end
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                        #end
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                    </select>
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                    </select>
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                    </td>
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                    </td>
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                #else
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                    #if ($ticket.isSetAssigneeId())
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                        #set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())
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                        <td >$assigneeEmailId
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                            <input type="hidden" name="assigneeEmailId" value="$assigneeEmailId"/>
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                        </td>
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                    #else
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                        <td >N/A
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                            <input type="hidden" name="assigneeEmailId" value=""/>
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                        </td>
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                    #end
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                #end
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                #end
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                <td ></td>
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                <td ></td>
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                <td ><label>Created by:</label></td>
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                <td ><label>Created by:</label></td>
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                <td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td>
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                <td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td>
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            </tr>
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            </tr>
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                </td>
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                </td>
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                </td>
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                </td>
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            </tr>
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            </tr>
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            <tr >
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            <tr >
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                <td ><label>Activity description:</label></td>
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                <td ><label>Activity description:</label></td>
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                <td colspan="4"><textarea class="required" name="activityDescription" rows="2" cols="75"></textarea></td>
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                <td colspan="4"><textarea class="required" name="activityDescription" rows="2" cols="90"></textarea></td>
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            </tr>
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            </tr>
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            <tr >
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            <tr >
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                <td colspan="2"></td>
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                <td colspan="2"></td>
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                <td colspan="2"><input type="submit" value="Save" /></td>
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                <td colspan="2"><input type="submit" value="Save" /></td>
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                <td ><input type="hidden" name="userId" value="$ticket.getCustomerId()"/>
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                <td ><input type="hidden" name="userId" value="$ticket.getCustomerId()"/></td>
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                     <input type="hidden" name="userEmailId" value="$ticket.getCustomerEmailId()"/></td>
 - 
 
160 
            </tr>
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            </tr>
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        </table>
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        </table>
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    </form>
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    </form>
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</div>
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</div>
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<h2 >Activities</h2>
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<h2 >Activities</h2>
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                <th >Assignee</th>
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                <th >Assignee</th>
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                <th >Category</th>
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                <th >Category</th>
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                <th >Status</th>
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                <th >Status</th>
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                <th >Priority</th>
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                <th >Priority</th>
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                <th >Ticket Description</th>
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                <th >Ticket Description</th>
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                <!--th >Customer Name</th>
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                <th >Customer Email Id</th>
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                <th >Customer Mobile No</th-->
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            </tr>
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            </tr>
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        </thead>
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        </thead>
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        <tbody >
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        <tbody >
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        #foreach($activity in $action.getActivities())
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        #foreach($activity in $action.getActivities())
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            #set($date = $action.convertDate($activity.getCreationTimestamp()))
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            #set($date = $action.convertDate($activity.getCreationTimestamp()))
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                #end
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                #end
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                <td class="truncated-text">$activity.getTicketCategory().name()</td>
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                <td class="truncated-text">$activity.getTicketCategory().name()</td>
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                <td class="truncated-text">$activity.getTicketStatus().name()</td>
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                <td class="truncated-text">$activity.getTicketStatus().name()</td>
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                <td class="truncated-text">$activity.getTicketPriority().name()</td>
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                <td class="truncated-text">$activity.getTicketPriority().name()</td>
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                <td class="truncated-text">$activity.getTicketDescription()</td>
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                <td class="truncated-text">$activity.getTicketDescription()</td>
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                <!--td class="truncated-text">
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                #if($activity.getCustomerName())
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                    $activity.getCustomerName()
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                #else
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                    N/A
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 233 
                #end
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                </td>
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                <td class="truncated-text">
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                #if($activity.getCustomerEmailId())
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                    $activity.getCustomerEmailId()
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                #else
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 239 
                    N/A
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 240 
                #end
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                </td>
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                <td class="truncated-text">
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 243 
                #if($activity.getCustomerMobileNumber())
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                    $activity.getCustomerMobileNumber()
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 245 
                #else
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 246 
                    N/A
- 
 
 247 
                #end
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 248 
                </td-->
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            </tr>
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            </tr>
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        #end
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        #end
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        </tbody>
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        </tbody>
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    </table>
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    </table>
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</div>
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</div>