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25 
import in.shop2020.thrift.clients.HelperClient;
 25 
import in.shop2020.thrift.clients.HelperClient;
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import in.shop2020.thrift.clients.PaymentClient;
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import in.shop2020.thrift.clients.PaymentClient;
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import in.shop2020.thrift.clients.TransactionClient;
 27 
import in.shop2020.thrift.clients.TransactionClient;
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import in.shop2020.thrift.clients.UserClient;
 28 
import in.shop2020.thrift.clients.UserClient;
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import in.shop2020.util.CRMConstants;
 29 
import in.shop2020.util.CRMConstants;
- 
 
 30 
import in.shop2020.util.CRMConstants.EscalationMatrix;
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import in.shop2020.utils.HelperService.Client;
 31 
import in.shop2020.utils.HelperService.Client;
31 
import in.shop2020.utils.HelperServiceException;
 32 
import in.shop2020.utils.HelperServiceException;
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import in.shop2020.utils.ModelUtils;
 33 
import in.shop2020.utils.ModelUtils;
33 
 
 34 
 
34 
import java.text.ParseException;
 35 
import java.text.ParseException;
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    private String            customerName;
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    private String            customerName;
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    private String            customerMobileNumber;
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    private String            customerMobileNumber;
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    private User              user;
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    private User              user;
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    private String            orderStatus;
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    private String            orderStatus;
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    private List<Order>       orders;
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    private List<Order>       orders;
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    private String            escalate;
81 
 
 83 
 
82 
    public String index() {
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    public String index() {
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        try {
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        try {
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            if (id != null && !id.isEmpty()) {
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            if (id != null && !id.isEmpty()) {
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                SearchFilter searchFilter = new SearchFilter();
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                SearchFilter searchFilter = new SearchFilter();
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                // closes
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                // closes
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                activity.setDescription("Subject: " + subject + "\n\n"
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                activity.setDescription("Subject: " + subject + "\n\n"
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                        + "Body: " + body);
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                        + "Body: " + body);
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            }
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            }
400 
 
 402 
 
- 
 
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            if (ActivityType.ESCALATE_TICKET.equals(activity.getType())) {
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                log.info("Sending escalation mail");
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                EscalationMatrix escalation = CRMConstants.EscalationMatrix.valueOf(escalate);
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                List<Integer> escalationReceipients = escalation.getAgentIds();
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                String toMailIds = "";
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                for (Integer agentId : escalationReceipients) {
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                    toMailIds += CRMAuthorizingRealm.getAgent(agentId).getEmailId() + ";";
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                }
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                Client helperClient = new HelperClient().getClient();
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                String escalationMailSubject = createEscalationMailSubject(ticket, escalation);
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                String escalationMailBody = createEscalationMailBody(ticket, escalation);
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                activity.setUserEmailId(helperClient.saveUserEmailForSending(
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                        toMailIds, CRMConstants.CRM_EMAIL_SENDOR,
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                        escalationMailSubject, escalationMailBody,
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                        null, CRMConstants.CRM_EMAIL_TYPE));
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                // We change activityType to OTHER when pop up box for email
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                // closes
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                activity.setDescription("To: " + toMailIds + "\n\nSubject: " + escalationMailSubject + "\n\n"
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                        + "Body: " + escalationMailBody);
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            }
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 427 
 
401 
            // handling null values appropriately
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            // handling null values appropriately
402 
            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
 429 
            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
403 
                long assigneeId = CRMAuthorizingRealm.getAgent(assigneeEmailId)
 430 
                long assigneeId = CRMAuthorizingRealm.getAgent(assigneeEmailId)
404 
                        .getId();
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                        .getId();
405 
                ticket.setAssigneeId(assigneeId);
 432 
                ticket.setAssigneeId(assigneeId);
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        }
 477 
        }
451 
 
 478 
 
452 
        return index();
 479 
        return index();
453 
    }
 480 
    }
454 
 
 481 
 
- 
 
 482 
    private String createEscalationMailBody(Ticket ticket,
- 
 
 483 
            EscalationMatrix escalation)
- 
 
 484 
    {
- 
 
 485 
        return body + "<br />Please visit following URL to check ticket details.<br />" +
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            "http://cs.shop2020.in:8080/crm?ticketId=" + ticket.getId();
- 
 
 487 
    }
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 488 
 
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    private String createEscalationMailSubject(Ticket ticket,
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 490 
            EscalationMatrix escalation)
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    {
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 492 
        return CRMConstants.CRM_SUBJECT_PREFIX_FOR_TICKET_ID + ticket.getId() + " - ESCALATION FROM CRM - Type: " + escalation.name();
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    }
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 494 
 
455 
    private boolean pendingCODOrders(long customerId) {
 495 
    private boolean pendingCODOrders(long customerId) {
456 
        try {
 496 
        try {
457 
            log.info("Trying to fetch orders for " + customerId);
 497 
            log.info("Trying to fetch orders for " + customerId);
458 
            transactionServiceClient = new TransactionClient().getClient();
 498 
            transactionServiceClient = new TransactionClient().getClient();
459 
            for (Order order : transactionServiceClient.getOrdersForCustomer(
 499 
            for (Order order : transactionServiceClient.getOrdersForCustomer(
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        }
 576 
        }
537 
 
 577 
 
538 
        return user;
 578 
        return user;
539 
    }
 579 
    }
540 
 
 580 
 
- 
 
 581 
    public EscalationMatrix[] getEscalationMatrix () {
- 
 
 582 
        return CRMConstants.EscalationMatrix.values();
- 
 
 583 
    }
- 
 
 584 
 
541 
    public String getAddress(Order order) {
 585 
    public String getAddress(Order order) {
542 
        return ModelUtils.extractAddressFromOrder(order);
 586 
        return ModelUtils.extractAddressFromOrder(order);
543 
    }
 587 
    }
544 
 
 588 
 
545 
    public String getProductName(LineItem lineItem) {
 589 
    public String getProductName(LineItem lineItem) {
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759 
    }
 803 
    }
760 
 
 804 
 
761 
    public void setOrders(List<Order> orders) {
 805 
    public void setOrders(List<Order> orders) {
762 
        this.orders = orders;
 806 
        this.orders = orders;
763 
    }
 807 
    }
- 
 
 808 
 
- 
 
 809 
    public String getEscalate() {
- 
 
 810 
        return escalate;
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 811 
    }
- 
 
 812 
 
- 
 
 813 
    public void setEscalate(String escalate) {
- 
 
 814 
        this.escalate = escalate;
- 
 
 815 
    }
764 
}
 816 
}