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/**
 1 
/**
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 *
2 
 *
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 */
 3 
 */
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package in.shop2020.serving.controllers;
 4 
package in.shop2020.serving.controllers;
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 5 
 
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 6 
import in.shop2020.crm.Activity;
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 7 
import in.shop2020.crm.ActivityType;
6 
import in.shop2020.crm.Agent;
 8 
import in.shop2020.crm.Agent;
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import in.shop2020.crm.Ticket;
 9 
import in.shop2020.crm.Ticket;
- 
 
 10 
import in.shop2020.crm.TicketCategory;
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 11 
import in.shop2020.crm.TicketPriority;
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import in.shop2020.crm.TicketStatus;
 12 
import in.shop2020.crm.TicketStatus;
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import in.shop2020.model.v1.user.User;
 13 
import in.shop2020.model.v1.user.User;
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import in.shop2020.model.v1.user.UserContextException;
 14 
import in.shop2020.model.v1.user.UserContextException;
11 
 
 15 
 
12 
import java.util.ArrayList;
 16 
import java.util.ArrayList;
Line 24... Line 28...
24 
     *
28 
     *
25 
     */
 29 
     */
26 
    private static final long serialVersionUID = 1L;
 30 
    private static final long serialVersionUID = 1L;
27 
 
 31 
 
28 
    List<Ticket>              tickets          = new ArrayList<Ticket>();
 32 
    List<Ticket>              tickets          = new ArrayList<Ticket>();
- 
 
 33 
    private String            userEmailId;
- 
 
 34 
    private String            description;
- 
 
 35 
    private String            assigneeEmailId;
- 
 
 36 
    private String            priority;
- 
 
 37 
    private String            category;
- 
 
 38 
    private String            orderId;
- 
 
 39 
 
- 
 
 40 
    public String create() {
- 
 
 41 
        try {
- 
 
 42 
            createServiceClients();
- 
 
 43 
            long creatorId = crmServiceClient.getAgentByEmailId(
- 
 
 44 
                    currentAgentEmailId).getId();
- 
 
 45 
            Ticket ticket = new Ticket();
- 
 
 46 
            ticket.setDescription(description);
- 
 
 47 
            ticket.setCreatorId(creatorId);
- 
 
 48 
            ticket.setStatus(TicketStatus.OPEN);
- 
 
 49 
            ticket.setPriority(TicketPriority.valueOf(priority));
- 
 
 50 
            ticket.setCategory(TicketCategory.valueOf(category));
- 
 
 51 
 
- 
 
 52 
            Activity activity = new Activity();
- 
 
 53 
            // At creation of ticket activity's description is same as that of
- 
 
 54 
            // ticket
- 
 
 55 
            activity.setDescription("Creating Ticket");
- 
 
 56 
            activity.setType(ActivityType.OTHER);
- 
 
 57 
            activity.setTicketPriority(TicketPriority.valueOf(priority));
- 
 
 58 
            activity.setTicketStatus(TicketStatus.OPEN);
- 
 
 59 
            activity.setCreatorId(creatorId);
- 
 
 60 
            activity.setTicketCategory(TicketCategory.valueOf(category));
- 
 
 61 
            activity.setTicketDescription(description);
- 
 
 62 
 
- 
 
 63 
            if (orderId != null && !orderId.isEmpty()) {
- 
 
 64 
                ticket.setOrderId(Long.parseLong(orderId));
- 
 
 65 
            }
- 
 
 66 
 
- 
 
 67 
            if (userEmailId != null && !userEmailId.isEmpty()) {
- 
 
 68 
                ticket.setCustomerEmailId(userEmailId);
- 
 
 69 
            }
- 
 
 70 
 
- 
 
 71 
            // handling null values appropriately
- 
 
 72 
            if (assigneeEmailId != null && !assigneeEmailId.isEmpty()) {
- 
 
 73 
                long assigneeId = crmServiceClient.getAgentByEmailId(
- 
 
 74 
                        assigneeEmailId).getId();
- 
 
 75 
                ticket.setAssigneeId(assigneeId);
- 
 
 76 
                activity.setTicketAssigneeId(assigneeId);
- 
 
 77 
            }
- 
 
 78 
 
- 
 
 79 
            crmServiceClient.insertTicket(ticket, activity);
- 
 
 80 
        } catch (TException e) {
- 
 
 81 
            log.error("Error while creating ticket", e);
- 
 
 82 
            return EXCEPTION;
- 
 
 83 
        }
- 
 
 84 
 
- 
 
 85 
        return getMyOpenTickets();
- 
 
 86 
    }
29 
 
 87 
 
30 
    public String getMyOpenTickets() {
 88 
    public String getMyOpenTickets() {
31 
        try {
 89 
        try {
32 
            createServiceClients();
 90 
            createServiceClients();
- 
 
 91 
            Agent agent = crmServiceClient
33 
            Agent agent = crmServiceClient.getAgentByEmailId(currentAgentEmailId);
 92 
                    .getAgentByEmailId(currentAgentEmailId);
34 
 
 93 
 
35 
            for (Ticket ticket : crmServiceClient.getAssignedTickets(agent.getId())) {
 94 
            for (Ticket ticket : crmServiceClient.getAssignedTickets(agent
- 
 
 95 
                    .getId())) {
36 
                if (TicketStatus.OPEN.equals(ticket.getStatus())) {
 96 
                if (TicketStatus.OPEN.equals(ticket.getStatus())) {
37 
                    tickets.add(ticket);
 97 
                    tickets.add(ticket);
38 
                }
 98 
                }
39 
            }
 99 
            }
40 
        } catch (TException e) {
 100 
        } catch (TException e) {
Line 48... Line 108...
48 
    }
 108 
    }
49 
 
 109 
 
50 
    public String getMyTickets() {
 110 
    public String getMyTickets() {
51 
        try {
 111 
        try {
52 
            createServiceClients();
 112 
            createServiceClients();
- 
 
 113 
            Agent agent = crmServiceClient
53 
            Agent agent = crmServiceClient.getAgentByEmailId(currentAgentEmailId);
 114 
                    .getAgentByEmailId(currentAgentEmailId);
54 
            tickets = crmServiceClient.getAssignedTickets(agent.getId());
 115 
            tickets = crmServiceClient.getAssignedTickets(agent.getId());
55 
        } catch (TException e) {
 116 
        } catch (TException e) {
56 
            String errorString = "Error getting tickets for " + currentAgentEmailId;
 117 
            String errorString = "Error getting tickets for "
- 
 
 118 
                    + currentAgentEmailId;
57 
            log.error(errorString, e);
 119 
            log.error(errorString, e);
58 
            addActionError(errorString);
 120 
            addActionError(errorString);
59 
        }
 121 
        }
60 
 
 122 
 
61 
        return INDEX;
 123 
        return INDEX;
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64 
    public String getUnassignedTickets() {
 126 
    public String getUnassignedTickets() {
65 
        try {
 127 
        try {
66 
            createServiceClients();
 128 
            createServiceClients();
67 
            tickets = crmServiceClient.getUnassignedTickets();
 129 
            tickets = crmServiceClient.getUnassignedTickets();
68 
        } catch (TException e) {
 130 
        } catch (TException e) {
69 
            String errorString = "Error getting tickets for " + currentAgentEmailId;
 131 
            String errorString = "Error getting tickets for "
- 
 
 132 
                    + currentAgentEmailId;
70 
            log.error(errorString, e);
 133 
            log.error(errorString, e);
71 
            addActionError(errorString);
 134 
            addActionError(errorString);
72 
        }
 135 
        }
73 
 
 136 
 
74 
        return INDEX;
 137 
        return INDEX;
75 
    }
 138 
    }
76 
 
 139 
 
77 
    public String getAllTickets() {
 140 
    public String getAllTickets() {
78 
        try {
 141 
        try {
79 
            createServiceClients();
 142 
            createServiceClients();
- 
 
 143 
            Agent agent = crmServiceClient
80 
            Agent agent = crmServiceClient.getAgentByEmailId(currentAgentEmailId);
 144 
                    .getAgentByEmailId(currentAgentEmailId);
81 
            tickets = crmServiceClient.getAllTickets(agent.getId());
 145 
            tickets = crmServiceClient.getAllTickets(agent.getId());
82 
        } catch (TException e) {
 146 
        } catch (TException e) {
83 
            String errorString = "Error getting tickets for " + currentAgentEmailId;
 147 
            String errorString = "Error getting tickets for "
- 
 
 148 
                    + currentAgentEmailId;
84 
            log.error(errorString, e);
 149 
            log.error(errorString, e);
85 
            addActionError(errorString);
 150 
            addActionError(errorString);
86 
        }
 151 
        }
87 
 
 152 
 
88 
        return INDEX;
 153 
        return INDEX;
89 
    }
 154 
    }
90 
 
 155 
 
91 
    public String getAllOpenTickets() {
 156 
    public String getAllOpenTickets() {
92 
        try {
 157 
        try {
93 
            createServiceClients();
 158 
            createServiceClients();
- 
 
 159 
            Agent agent = crmServiceClient
94 
            Agent agent = crmServiceClient.getAgentByEmailId(currentAgentEmailId);
 160 
                    .getAgentByEmailId(currentAgentEmailId);
95 
            for (Ticket ticket : crmServiceClient.getAllTickets(agent.getId())) {
 161 
            for (Ticket ticket : crmServiceClient.getAllTickets(agent.getId())) {
96 
                if (TicketStatus.OPEN.equals(ticket.getStatus())) {
 162 
                if (TicketStatus.OPEN.equals(ticket.getStatus())) {
97 
                    tickets.add(ticket);
 163 
                    tickets.add(ticket);
98 
                }
 164 
                }
99 
            }
 165 
            }
100 
        } catch (TException e) {
 166 
        } catch (TException e) {
101 
            String errorString = "Error getting tickets for " + currentAgentEmailId;
 167 
            String errorString = "Error getting tickets for "
- 
 
 168 
                    + currentAgentEmailId;
102 
            log.error(errorString, e);
 169 
            log.error(errorString, e);
103 
            addActionError(errorString);
 170 
            addActionError(errorString);
104 
        }
 171 
        }
105 
 
 172 
 
106 
        return INDEX;
 173 
        return INDEX;
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137 
        }
 204 
        }
138 
 
 205 
 
139 
        return agent;
 206 
        return agent;
140 
    }
 207 
    }
141 
 
 208 
 
- 
 
 209 
    public List<Agent> getAllAgents() {
- 
 
 210 
        List<Agent> agents = null;
- 
 
 211 
 
- 
 
 212 
        try {
- 
 
 213 
            createServiceClients();
- 
 
 214 
            agents = crmServiceClient.getAllAgents();
- 
 
 215 
        } catch (TException e) {
- 
 
 216 
            String errorString = "Error while getting roles";
- 
 
 217 
            log.error(errorString, e);
- 
 
 218 
            addActionError(errorString);
- 
 
 219 
        }
- 
 
 220 
 
- 
 
 221 
        return agents;
- 
 
 222 
    }
- 
 
 223 
 
- 
 
 224 
    public TicketCategory[] getTicketCategories() {
- 
 
 225 
        return TicketCategory.values();
- 
 
 226 
    }
- 
 
 227 
 
- 
 
 228 
    public TicketPriority[] getTicketPriorities() {
- 
 
 229 
        return TicketPriority.values();
- 
 
 230 
    }
- 
 
 231 
 
142 
    public List<Ticket> getTickets() {
 232 
    public List<Ticket> getTickets() {
143 
        return tickets;
 233 
        return tickets;
144 
    }
 234 
    }
145 
 
 235 
 
146 
    public void setTickets(List<Ticket> tickets) {
 236 
    public void setTickets(List<Ticket> tickets) {
147 
        this.tickets = tickets;
 237 
        this.tickets = tickets;
148 
    }
 238 
    }
- 
 
 239 
 
- 
 
 240 
    public String getUserEmailId() {
- 
 
 241 
        return userEmailId;
- 
 
 242 
    }
- 
 
 243 
 
- 
 
 244 
    public void setUserEmailId(String userEmailId) {
- 
 
 245 
        this.userEmailId = userEmailId;
- 
 
 246 
    }
- 
 
 247 
 
- 
 
 248 
    public String getDescription() {
- 
 
 249 
        return description;
- 
 
 250 
    }
- 
 
 251 
 
- 
 
 252 
    public void setDescription(String description) {
- 
 
 253 
        this.description = description;
- 
 
 254 
    }
- 
 
 255 
 
- 
 
 256 
    public String getAssigneeEmailId() {
- 
 
 257 
        return assigneeEmailId;
- 
 
 258 
    }
- 
 
 259 
 
- 
 
 260 
    public void setAssigneeEmailId(String assigneeEmailId) {
- 
 
 261 
        this.assigneeEmailId = assigneeEmailId;
- 
 
 262 
    }
- 
 
 263 
 
- 
 
 264 
    public String getPriority() {
- 
 
 265 
        return priority;
- 
 
 266 
    }
- 
 
 267 
 
- 
 
 268 
    public void setPriority(String priority) {
- 
 
 269 
        this.priority = priority;
- 
 
 270 
    }
- 
 
 271 
 
- 
 
 272 
    public String getCategory() {
- 
 
 273 
        return category;
- 
 
 274 
    }
- 
 
 275 
 
- 
 
 276 
    public void setCategory(String category) {
- 
 
 277 
        this.category = category;
- 
 
 278 
    }
- 
 
 279 
 
- 
 
 280 
    public String getOrderId() {
- 
 
 281 
        return orderId;
- 
 
 282 
    }
- 
 
 283 
 
- 
 
 284 
    public void setOrderId(String orderId) {
- 
 
 285 
        this.orderId = orderId;
- 
 
 286 
    }
149 
}
 287 
}