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import in.shop2020.util.CRMConstants;
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import in.shop2020.util.CRMConstants;
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import in.shop2020.util.CRMConstants.EscalationMatrix;
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import in.shop2020.util.CRMConstants.EscalationMatrix;
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import in.shop2020.util.CRMConstants.PMEscalationMatrix;
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import in.shop2020.util.CRMConstants.PMEscalationMatrix;
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import in.shop2020.util.SendGridException;
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import in.shop2020.util.SendGridException;
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import in.shop2020.utils.HelperService.Client;
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import in.shop2020.utils.HelperService.Client;
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import in.shop2020.utils.GmailUtils;
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import in.shop2020.utils.HelperServiceException;
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import in.shop2020.utils.HelperServiceException;
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import in.shop2020.utils.ModelUtils;
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import in.shop2020.utils.ModelUtils;
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import java.io.File;
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import java.text.DateFormat;
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import java.text.DateFormat;
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import java.text.ParseException;
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import java.text.ParseException;
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import java.text.SimpleDateFormat;
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import java.text.SimpleDateFormat;
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import java.util.ArrayList;
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import java.util.ArrayList;
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import java.util.Arrays;
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import java.util.Arrays;
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import java.util.HashMap;
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import java.util.HashMap;
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import java.util.List;
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import java.util.List;
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import java.util.Map;
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import java.util.Map;
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import java.util.TimeZone;
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import java.util.TimeZone;
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import javax.mail.MessagingException;
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import net.htmlparser.jericho.Source;
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import net.htmlparser.jericho.Source;
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import org.apache.shiro.SecurityUtils;
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import org.apache.shiro.SecurityUtils;
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import org.apache.thrift.TException;
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import org.apache.thrift.TException;
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import org.apache.thrift.transport.TTransportException;
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import org.apache.thrift.transport.TTransportException;
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 550 
 
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        return index();
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        return index();
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    }
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    }
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    public String update() {
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    public String update() {
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    	String commonDescription ="";
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    	String addTo[]= new String[]{"amit.sirohi@shop2020.in","rajneesh.arora@saholic.com"};
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        try {
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        try {
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            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId)
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            long creatorId = CRMAuthorizingRealm.getAgent(currentAgentEmailId)
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                    .getId();
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                    .getId();
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            SearchFilter searchFilter = new SearchFilter();
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            SearchFilter searchFilter = new SearchFilter();
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                }
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                }
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            }
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            }
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            try{
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            try{
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    	        if (ActivityType.RECEIVED_CALL_FROM_CUSTOMER.equals(activity.getType())) {
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    	        if (ActivityType.RECEIVED_CALL_FROM_CUSTOMER.equals(activity.getType())) {
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    	        	String addTo[] = new String[]{"amit.sirohi@shop2020.in","rajneesh.arora@saholic.com"};
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    	        	String commonDescription = "Received Call From Customer || Email Id- ";
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    	        	commonDescription = "Received Call From Customer || Email Id- ";
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	        		if (customerEmailId != null && !customerEmailId.isEmpty()) {
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	        		if (customerEmailId != null && !customerEmailId.isEmpty()) {
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	        			commonDescription = commonDescription+customerEmailId;
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	        			commonDescription = commonDescription+customerEmailId;
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	        		}
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	        		}
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	        		if(customerMobileNumber != null
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	        		if(customerMobileNumber != null
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	                        && !customerMobileNumber.isEmpty()) {
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	                        && !customerMobileNumber.isEmpty()) {
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	        			commonDescription = commonDescription+" & Mobile No:- "+customerMobileNumber;
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	        			commonDescription = commonDescription+" & Mobile No:- "+customerMobileNumber;
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	        		}
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	        		}
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    	        	sendMailToManagers(commonDescription, addTo, description);
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	        		sendMailtoManagersUsingGmailUtils(commonDescription, addTo, description);
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    	        }
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    	        }
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            }
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            }
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    	    catch(Exception e){
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    	    catch(Exception e){
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    	    	e.printStackTrace();
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    	    	e.printStackTrace();
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    	    	try{
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    	    		sendMailToManagers(commonDescription, addTo, description);
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    	    	}
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    	    	catch(Exception e1){
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    	    		e1.printStackTrace();
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    	    	}
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    	    }
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    	    }
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            User user = null;
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            User user = null;
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            userContextServiceClient = new UserClient().getClient();
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            userContextServiceClient = new UserClient().getClient();
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            try {
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            try {
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		email.setHtml(body);
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		email.setHtml(body);
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		log.info("Mail Body:- "+body);
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		log.info("Mail Body:- "+body);
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		sendgrid.send(email);
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		sendgrid.send(email);
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		log.info("Mail sent to user:- "+addTo);
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		log.info("Mail sent to user:- "+addTo);
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    }
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    }
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    public void sendMailtoManagersUsingGmailUtils(String subject, String[] addTo, String body) throws MessagingException{
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    	GmailUtils mailer = new GmailUtils();
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		mailer.sendSSLMessage(addTo, subject, body, "build-staging@shop2020.in", "shop2020", new ArrayList<File>());
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    }
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1410 
    public TicketPriority[] getTicketPriorities() {
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    public TicketPriority[] getTicketPriorities() {
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        return TicketPriority.values();
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        return TicketPriority.values();
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    }
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    }
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