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35626 amit 1 
/**
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 * Ticket Manager - Modular AJAX-based ticket management
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 * Handles unread/read tracking - marks as read immediately on activity modal click
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 */
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var TicketManager = (function() {
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    var config = {
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        endpoints: {
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            markRead: '/cs/markTicketRead',
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            unreadCount: '/cs/unreadCount'
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        }
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    };
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    var state = {
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        currentTicketId: null,
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        unreadCount: 0
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    };
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    function getEndpoint(name) {
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        return context + config.endpoints[name];
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    }
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    return {
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        init: function(options) {
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            if (options) {
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                $.extend(config, options);
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            }
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            this.refreshUnreadCount();
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            this.bindEvents();
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        },
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        bindEvents: function() {
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            // No timer-based events needed; marking is done immediately on click
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        },
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        markAsRead: function(ticketId) {
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            var self = this;
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            doPostAjaxParamsPromise(getEndpoint('markRead'), { ticketId: ticketId })
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                .done(function(response) {
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                    // Update UI - remove unread styling
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                    var row = $('tr[data-ticket-id="' + ticketId + '"]');
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                    row.removeClass('ticket-unread');
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                    row.find('.unread-badge').remove();
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                    // Update unread count
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                    self.refreshUnreadCount();
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                })
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                .fail(function(err) {
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                    console.error('Failed to mark ticket as read:', err);
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                });
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        },
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        refreshUnreadCount: function() {
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            doGetAjaxPromise(getEndpoint('unreadCount'), {})
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                .done(function(response) {
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                    if (response && response.success !== undefined) {
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                        state.unreadCount = response.unreadCount || 0;
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                    } else {
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                        state.unreadCount = response.unreadCount || 0;
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                    }
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                    TicketRenderer.updateUnreadBadge(state.unreadCount);
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                })
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                .fail(function(err) {
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                    console.error('Failed to fetch unread count:', err);
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                });
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        },
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        getUnreadCount: function() {
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            return state.unreadCount;
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        },
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        setCurrentTicketId: function(ticketId) {
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            $('#myModal').data('current-ticket-id', ticketId);
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            var row = $('tr[data-ticket-id="' + ticketId + '"]');
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            if (row.hasClass('ticket-unread')) {
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                this.markAsRead(ticketId);
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            }
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        }
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    };
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})();