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Rev Author Line No. Line
27410 tejbeer 1 
var TEAM_ACTIVITY = ["COMMUNICATION_OUT", "COMMUNICATION_INTERNAL",
2 
	"ESCALATED", "ASSIGNED", "CATEGORY_CHANGED"];
35569 amit 3 
 
4 
// Activity type constants for consistent usage
5 
var ActivityType = {
6 
	OPENED: "OPENED",
7 
	COMMUNICATION_IN: "COMMUNICATION_IN",
8 
	COMMUNICATION_OUT: "COMMUNICATION_OUT",
9 
	COMMUNICATION_INTERNAL: "COMMUNICATION_INTERNAL",
10 
	RESOLVED: "RESOLVED",
11 
	RESOLVED_ACCEPTED: "RESOLVED_ACCEPTED",
12 
	RESOLVED_REJECTED: "RESOLVED_REJECTED",
13 
	ESCALATED: "ESCALATED",
14 
	ASSIGNED: "ASSIGNED",
15 
	CATEGORY_CHANGED: "CATEGORY_CHANGED"
16 
};
17 
 
18 
// Helper function to normalize boolean values from various sources
19 
function toBool(val) {
20 
	return val === true || val === "true";
21 
}
22 
 
23 
// Helper function to escape HTML and prevent XSS
24 
function escapeHtml(text) {
25 
	if (text == null) return '';
26 
	var div = document.createElement('div');
27 
	div.textContent = text;
28 
	return div.innerHTML;
29 
}
30 
 
24417 govind 31 
$(function() {
32 
 
27754 amit.gupta 33 
	$(document).on('click', ".create-ticket-category", function() {
24417 govind 34 
		console.log("create ticket category clicked......");
35 
		loadCreateCategory("main-content");
36 
	});
27754 amit.gupta 37 
	$(document).on('click', ".create-region", function() {
24417 govind 38 
		loadCreateRegion("main-content");
39 
	});
27755 amit.gupta 40 
	$(document).on('click', "#manager-ticket-search-by-partner-name",
27410 tejbeer 41 
		function() {
35626 amit 42 
			if ($("#manager-ticket-content-area").length) {
43 
				refreshManagerTicketTable(0);
44 
			} else if ($("#partner-ticket-content-area").length) {
45 
				refreshPartnerTicketTable();
27410 tejbeer 46 
			}
47 
		});
27755 amit.gupta 48 
	$(document).on('click', "#retailer-details-search-button-by-ticketId",
27410 tejbeer 49 
		function() {
50 
			var searchContent = $("#search-by-ticketId").val();
51 
			if (searchContent == "" || searchContent == undefined
52 
				|| searchContent == null) {
53 
				alert("Input field can't be empty");
54 
				return false;
55 
			}
35626 amit 56 
			if ($("#manager-ticket-content-area").length) {
57 
				refreshManagerTicketTable(0);
58 
			} else if ($("#partner-ticket-content-area").length) {
59 
				refreshPartnerTicketTable();
60 
			}
27410 tejbeer 61 
		});
27755 amit.gupta 62 
	$(document).on('click', "#assignee-ticket-search-by-partner-name",
27410 tejbeer 63 
		function() {
35626 amit 64 
			refreshMyTicketTable(0);
27410 tejbeer 65 
		});
27755 amit.gupta 66 
	$(document).on('click', "#assignee-retailer-details-search-button-by-ticketId",
27410 tejbeer 67 
		function() {
68 
			var searchContent = $("#assignee-search-by-ticketId").val();
69 
			if (searchContent == "" || searchContent == undefined
70 
				|| searchContent == null) {
71 
				alert("Input field can't be empty");
72 
				return false;
73 
			}
35626 amit 74 
			refreshMyTicketTable(0);
27410 tejbeer 75 
		});
24787 govind 76 
 
35592 amit 77 
	$(document).on('click', ".ticket-last-activity", function() {
24620 govind 78 
		var ticketId = $(this).data('ticketid');
79 
		var activity = $(this).data('activity');
35594 amit 80 
		var partnerName = $(this).data('partnername') || '';
24620 govind 81 
		console.log(ticketId);
82 
		console.log(activity);
35594 amit 83 
		var message = partnerName ? "Mark Ticket #" + ticketId + " - " + partnerName + " as resolved?" : "Are you sure!";
84 
		if (confirm(message) == true) {
24620 govind 85 
			createLastActivity(ticketId, activity);
86 
		}
87 
	});
24471 govind 88 
 
27754 amit.gupta 89 
	$(document).on('change', "#region", function() {
24620 govind 90 
		var regionId = $("#region").val();
24557 govind 91 
		console.log(regionId);
92 
		loadPartnerForRegion(regionId);
93 
	});
25570 tejbeer 94 
 
27754 amit.gupta 95 
	$(document).on('change', "#regionPosition", function() {
25570 tejbeer 96 
		var regionId = $("#regionPosition").val();
97 
		console.log(regionId);
98 
		loadPartnerForRegionId(regionId);
99 
	});
100 
 
27754 amit.gupta 101 
	$(document).on('change', "#managersearchType", function() {
24747 govind 102 
		var searchType = $("#managersearchType").val();
103 
		console.log(searchType);
104 
		var html;
105 
		if (searchType == "PARTNER_NAME") {
106 
			$('.byPartnerName').css('display', 'inline-block');
107 
			$('.byTicketId').css('display', 'none');
108 
			$("#search-by-ticketId").val("");
109 
		} else {
110 
			$('.byPartnerName').css('display', 'none');
111 
			$('.byTicketId').css('display', 'inline-block');
24824 govind 112 
			$('#manager-ticket-search-by-partner-name').data('id', "");
24747 govind 113 
		}
24557 govind 114 
 
24747 govind 115 
	});
27754 amit.gupta 116 
	$(document).on('change', "#assigneesearchType", function() {
24787 govind 117 
		var searchType = $("#assigneesearchType").val();
118 
		console.log(searchType);
119 
		var html;
120 
		if (searchType == "PARTNER_NAME") {
121 
			$('.assigneebyPartnerName').css('display', 'inline-block');
122 
			$('.assigneebyTicketId').css('display', 'none');
123 
			$("#assignee-search-by-ticketId").val("");
124 
		} else {
125 
			$('.assigneebyPartnerName').css('display', 'none');
126 
			$('.assigneebyTicketId').css('display', 'inline-block');
24824 govind 127 
			$("#assignee-ticket-search-by-partner-name").data('id', '');
24787 govind 128 
		}
24747 govind 129 
 
24787 govind 130 
	});
131 
 
31762 tejbeer 132 
	$(document).on('click', ".change-ticket-auth-button",
133 
		function() {
134 
			var ticketId = $("#ticketId").val();
135 
			var subCategory = $("#subCategory").val();
136 
			var authUserId = $("#authUserCategory").val();
137 
			var categoryId = $("#categoryAuth").val();
138 
 
139 
			var escalationType = $("#escalationType").val();
140 
			console.log(ticketId);
141 
			if (subCategory == null || subCategory == ""
142 
				|| subCategory == undefined) {
143 
				alert("Choose appropriate subCategory");
144 
				return false;
145 
			}
146 
			console.log(subCategory);
147 
			console.log(authUserId);
148 
 
149 
			console.log(categoryId);
150 
 
151 
			if (confirm("Are you sure you want to change ticket!") == true) {
152 
				changeTicket(ticketId, subCategory, authUserId,
153 
					categoryId, escalationType);
154 
			}
155 
		});
156 
 
27755 amit.gupta 157 
	$(document).on('click', ".change-ticket-button",
31762 tejbeer 158 
		function() {
159 
			var ticketId = $("#ticketId").val();
160 
			var subCategory = $("#subCategory").val();
161 
			var authUserId;
162 
			var categoryId = $("#category").val();
163 
 
164 
			var escalationType = $("#escalationType").val();
165 
			console.log(ticketId);
166 
			if (subCategory == null || subCategory == ""
167 
				|| subCategory == undefined) {
168 
				alert("Choose appropriate subCategory");
169 
				return false;
170 
			}
171 
 
172 
			console.log(subCategory);
173 
 
174 
			console.log(categoryId);
175 
			console.log(authUserId);
176 
			if (confirm("Are you sure you want to change ticket!") == true) {
177 
				changeTicket(ticketId, subCategory, authUserId,
178 
					categoryId, escalationType);
179 
			}
180 
		});
34913 ranu 181 
 
182 
	$(document).on('click', ".change-partner-ticket-button",
183 
		function () {
184 
			var ticketId = $("#ticketId").val();
185 
			var subCategory = $("#subCategory").val();
186 
			var authUserId;
187 
			var categoryId = $("#category").val();
188 
 
189 
			var escalationType = $("#escalationType").val();
190 
			console.log(ticketId);
191 
			if (subCategory == null || subCategory == ""
192 
				|| subCategory == undefined) {
193 
				alert("Choose appropriate subCategory");
194 
				return false;
195 
			}
196 
 
197 
			console.log(subCategory);
198 
 
199 
			console.log(categoryId);
200 
			console.log(authUserId);
201 
			if (confirm("Are you sure you want to change ticket!") == true) {
202 
				changeMyPartnerTicket(ticketId, subCategory, authUserId,
203 
					categoryId, escalationType);
204 
			}
205 
		});
35592 amit 206 
	$(document).on('click', ".edit-ticket", function() {
24471 govind 207 
		var ticketId = $(this).data('ticketid1');
24467 govind 208 
		loadEditTicket(ticketId);
24439 govind 209 
	});
34913 ranu 210 
 
35592 amit 211 
	$(document).on('click', ".edit-ticket-partner", function () {
34913 ranu 212 
		var ticketId = $(this).data('ticketid1');
213 
		loadMyPartnerEditTicket(ticketId);
214 
	});
215 
 
27754 amit.gupta 216 
	$(document).on('click', ".manager-ticket", function() {
24747 govind 217 
		loadManagerTicket("main-content", null, null);
24439 govind 218 
	});
27754 amit.gupta 219 
	$(document).on('click', ".access-management", function() {
26014 amit.gupta 220 
		loadAccessManagement("main-content", null, null);
221 
	});
27754 amit.gupta 222 
	$(document).on('click', ".ticketType", function() {
24534 govind 223 
		console.log("create Region");
24417 govind 224 
		loadCreateRegion("main-content");
225 
	});
35592 amit 226 
	$(document).on('click', ".activities-link", function() {
24417 govind 227 
		var ticketId = $(this).data('ticketid');
228 
		var assignee = $(this).data('assignee');
24824 govind 229 
		var internal = $(this).data('internal');
230 
		var roleType = $(this).data('role');
35569 amit 231 
		var isCrmUser = $(this).data('crm');
36231 ranu 232 
		var canAction = $(this).data('canaction');
24417 govind 233 
		console.log(assignee);
35569 amit 234 
		loadActivities(ticketId, assignee, internal, roleType, isCrmUser);
36231 ranu 235 
		// Hide modal footer (message input/submit) if user cannot take action
236 
		if (canAction !== undefined && canAction.toString().trim() === 'false') {
237 
			$('#myModal .modal-footer').hide();
238 
		} else {
239 
			$('#myModal .modal-footer').show();
240 
		}
24417 govind 241 
	});
27754 amit.gupta 242 
	$(document).on('click', ".my-ticket", function() {
24824 govind 243 
		loadMyTicket("main-content", null, null, null, null, null);
24417 govind 244 
	});
27754 amit.gupta 245 
	$(document).on('click', "#close-ticket", function() {
24417 govind 246 
		var ticketId = $(this).data('ticketid');
24439 govind 247 
		closeTicket(ticketId);
24417 govind 248 
	});
27410 tejbeer 249 
 
27754 amit.gupta 250 
	$(document).on('change', '.partners', function() {
27410 tejbeer 251 
		console.log("Hello");
252 
	});
27270 tejbeer 253 
	var documentIds = [];
254 
	var count = 0;
255 
 
27755 amit.gupta 256 
	$(document).on('click', ".submit-message-button",
27410 tejbeer 257 
		function() {
258 
			var message = $("#activityMessage").val();
259 
			var internal = $("#internalCommunication").prop("checked");
260 
			if (message == "" || message == null || message == undefined) {
261 
				alert("message field can't be empty");
262 
				return false;
263 
			}
264 
			var ticketId = $("#ticketIdforactivity").val();
265 
			var assignee = $("#assigneeUser").val();
266 
			var roleType = $("#role").val();
35569 amit 267 
			var isCrmUser = $("#crmUser").val();
27410 tejbeer 268 
			count = 0;
269 
			console.log(message, ticketId, assignee);
27285 tejbeer 270 
 
35569 amit 271 
			createActivity(message, ticketId, assignee, internal, roleType, isCrmUser,
27410 tejbeer 272 
				documentIds);
273 
		});
27270 tejbeer 274 
 
27754 amit.gupta 275 
	$(document).on('click', ".uploadFile", function() {
27270 tejbeer 276 
		$("#file1").trigger('click');
24417 govind 277 
	});
278 
 
27755 amit.gupta 279 
	$(document).on('change', "input[name=file1]",
31762 tejbeer 280 
		function(evt) {
281 
			var output = [];
282 
			var fileBundle = [];
283 
			for (var i = 0, f; f = evt.target.files[i]; i++) {
284 
				count++;
285 
				console.log(count);
286 
				if (evt.target.files[i].size > 5000000) {
287 
					alert("Size should be less than 5MB");
288 
					return false;
289 
				}
27270 tejbeer 290 
 
31762 tejbeer 291 
				if (count > "5") {
292 
					alert("five files send at a time");
293 
					var lilength = $('.fileList li').size();
294 
					console.log(lilength);
295 
					count = lilength;
296 
					console.log(lilength)
297 
					return false;
298 
				}
27270 tejbeer 299 
 
31762 tejbeer 300 
				var file = evt.target.files[i];
301 
				fileBundle.push(file);
302 
				console.log(fileBundle);
27270 tejbeer 303 
 
31762 tejbeer 304 
				var removeLink = "<a class=\"removeFile\" href=\"#\" data-fileid=\""
305 
					+ i + "\">Remove</a>";
27270 tejbeer 306 
 
31762 tejbeer 307 
				output.push("<li><strong>", file.name,
308 
					"</strong> - ", "&nbsp; &nbsp; ",
309 
					removeLink, "</li> ");
27270 tejbeer 310 
 
31762 tejbeer 311 
			}
27270 tejbeer 312 
 
31762 tejbeer 313 
			for (var j = 0; j < fileBundle.length; j++) {
314 
				console.log(fileBundle[j])
315 
				var url = context + '/document-upload';
316 
				doAjaxUploadRequestHandler(
317 
					url,
318 
					'POST',
319 
					fileBundle[j],
320 
					function(response) {
321 
						console.log(response);
322 
						var documentId = response.response.document_id;
323 
						console.log("documentId : "
324 
							+ documentId);
325 
						documentIds.push(documentId);
27270 tejbeer 326 
 
31762 tejbeer 327 
					});
27270 tejbeer 328 
 
31762 tejbeer 329 
			}
330 
			console.log(documentIds);
331 
			$(".fileList").append(output.join(""));
27270 tejbeer 332 
 
31762 tejbeer 333 
		});
27270 tejbeer 334 
 
27754 amit.gupta 335 
	$(document).on('click', ".removeFile", function(e) {
27270 tejbeer 336 
		e.preventDefault();
27285 tejbeer 337 
		console.log("Hello")
27270 tejbeer 338 
		var fileId = $(this).parent().children("a").data("fileid");
27285 tejbeer 339 
		for (var i = 0; i < documentIds.length; ++i) {
340 
			if (documentIds[i].id === fileId)
341 
				documentIds.splice(i, 1);
342 
		}
343 
		console.log(documentIds)
344 
		$(this).parent().remove();
345 
		var lilen = $('.fileList li').size();
27270 tejbeer 346 
 
27285 tejbeer 347 
		count = lilen;
348 
		console.log(count)
349 
		/*
350 
		 * var lilength = $('.fileList li').size(); if (lilength == 1) {
351 
		 * console.log(lilength) $(".fileList li").remove(); } else {
352 
		 * console.log(lilength) $(".fileList li").eq(fileId).remove(); } var
353 
		 * lilen = $('.fileList li').size();
354 
		 *
355 
		 * count = lilen; console.log(count)
356 
		 *
357 
		 * console.log(documentIds);
358 
		 */
27270 tejbeer 359 
 
360 
	});
361 
 
35626 amit 362 
	// AJAX pagination for My Ticket
363 
	$(document).on('click', "#ticket-content-area .ticket-page-link", function(e) {
364 
		e.preventDefault();
365 
		refreshMyTicketTable($(this).data('page'));
366 
	});
367 
	$(document).on('change', "#ticket-content-area .ticket-page-size", function() {
368 
		refreshMyTicketTable(0);
369 
	});
24417 govind 370 
 
35626 amit 371 
	// AJAX pagination for Manager Ticket
372 
	$(document).on('click', "#manager-ticket-content-area .manager-ticket-page-link", function(e) {
373 
		e.preventDefault();
374 
		refreshManagerTicketTable($(this).data('page'));
375 
	});
376 
	$(document).on('change', "#manager-ticket-content-area .manager-ticket-page-size", function() {
377 
		refreshManagerTicketTable(0);
378 
	});
24747 govind 379 
 
35626 amit 380 
	// AJAX pagination for Partner Ticket
381 
	$(document).on('click', "#partner-ticket-content-area .partner-ticket-page-link", function(e) {
382 
		e.preventDefault();
383 
		refreshPartnerTicketTable();
384 
	});
24699 govind 385 
 
35626 amit 386 
	// Search form handlers
387 
	$(document).on('submit', "#ticket-search-form", function(e) {
388 
		e.preventDefault();
389 
		refreshMyTicketTable(0);
390 
	});
391 
	$(document).on('click', "#ticket-search-btn", function() {
392 
		refreshMyTicketTable(0);
393 
	});
394 
	$(document).on('click', "#ticket-search-clear", function() {
395 
		$("#ticket-search-input").val('');
396 
		$(this).hide();
397 
		refreshMyTicketTable(0);
398 
	});
24467 govind 399 
 
35626 amit 400 
	$(document).on('submit', "#manager-ticket-search-form", function(e) {
401 
		e.preventDefault();
402 
		refreshManagerTicketTable(0);
403 
	});
404 
	$(document).on('click', "#manager-ticket-search-btn", function() {
405 
		refreshManagerTicketTable(0);
406 
	});
407 
	$(document).on('click', "#manager-ticket-search-clear", function() {
408 
		$("#manager-ticket-search-input").val('');
409 
		$(this).hide();
410 
		refreshManagerTicketTable(0);
411 
	});
27755 amit.gupta 412 
	$(document).on('click', "#positions-paginated .next",
27410 tejbeer 413 
		function() {
414 
			loadPaginatedNextItems('/cs/position-paginated', null,
415 
				'positions-paginated', 'position-table',
416 
				'position-details-container');
417 
			$(this).blur();
418 
		});
24417 govind 419 
 
27755 amit.gupta 420 
	$(document).on('click', "#positions-paginated .previous",
27410 tejbeer 421 
		function() {
422 
			loadPaginatedPreviousItems('/cs/position-paginated', null,
423 
				'positions-paginated', 'position-table',
424 
				'position-details-container');
425 
			$(this).blur();
426 
		});
24471 govind 427 
 
27754 amit.gupta 428 
	$(document).on('click', ".create-partner-region", function() {
24417 govind 429 
		loadCreatePartnerRegion("main-content");
430 
	});
27754 amit.gupta 431 
	$(document).on('click', ".create-ticket", function() {
24417 govind 432 
		loadCreateTicket("main-content");
433 
	});
34913 ranu 434 
 
435 
	$(document).on('click', ".my-partner-ticket", function () {
436 
		loadMyPartnerTicket("main-content");
437 
	});
27755 amit.gupta 438 
	$(document).on('click', ".create-ticket-button",
31762 tejbeer 439 
		function() {
440 
			var categoryId = $('#category').val();
441 
			var subCategoryId = $('#subCategory').val();
35592 amit 442 
			var message = $('#message').val();
443 
 
444 
			if (categoryId == "" || categoryId == null || categoryId == undefined) {
445 
				alert("Please select a category");
31762 tejbeer 446 
				return false;
447 
			}
35592 amit 448 
			if (subCategoryId == "" || subCategoryId == null || subCategoryId == undefined) {
449 
				alert("Please select a subcategory");
31762 tejbeer 450 
				return false;
451 
			}
35592 amit 452 
			if (message == "" || message == null || message == undefined || message.trim() == "") {
453 
				alert("Please describe your issue");
454 
				$('#message').focus();
455 
				return false;
456 
			}
24417 govind 457 
 
35592 amit 458 
			if (confirm("Are you sure you want to create this ticket?")) {
459 
				var params = {
460 
					"categoryId": categoryId,
461 
					"subCategoryId": subCategoryId,
462 
					"message": message
463 
				};
464 
				doPostAjaxRequestWithParamsHandler(
465 
					context + "/cs/createTicket",
466 
					params,
467 
					function(response) {
468 
						if (response == "true") {
469 
							alert("Ticket created successfully");
470 
							loadCreateTicket("main-content");
471 
						} else {
472 
							alert("You have reached maximum number of unresolved tickets. Please accept resolution for resolved tickets to create new ones.");
27410 tejbeer 473 
						}
35592 amit 474 
					});
475 
			}
31762 tejbeer 476 
		});
27754 amit.gupta 477 
	$(document).on('click', ".create-position", function() {
24417 govind 478 
		loadCreatePosition("main-content");
479 
	});
480 
 
27754 amit.gupta 481 
	$(document).on('click', ".positionPartnerView", function() {
27410 tejbeer 482 
		$clickedElement = $(this);
483 
		var positionId = $clickedElement.data("positionid");
484 
		$tdElement = $(this).closest('td');
485 
		doGetAjaxRequestHandler(context + "/cs/getPosition?positionId=" + positionId, function(response) {
31762 tejbeer 486 
 
27410 tejbeer 487 
			$tdElement.html(response);
488 
			$tdElement.find('.partners').multiselect({
489 
				includeSelectAllOption: true,
490 
				multiple: true,
491 
				maxHeight: 200,
492 
				buttonWidth: '180px',
493 
				numberDisplayed: 1,
494 
				nonSelectedText: 'Partners',
495 
				nSelectedText: ' - Users Selected',
496 
				allSelectedText: 'All Users Selected',
497 
				enableFiltering: true,
498 
				enableCaseInsensitiveFiltering: true
499 
			});
500 
		});
501 
	});
502 
 
503 
 
35626 amit 504 
	$(document).on('change', "#ticketStatus", function() {
505 
		refreshMyTicketTable(0);
506 
	});
507 
	$(document).on('change', "#orderBy", function() {
508 
		refreshMyTicketTable(0);
509 
	});
510 
	$(document).on('change', "#managerTicketStatus", function() {
511 
		// Check if we're on manager ticket page or partner ticket page
512 
		if ($("#manager-ticket-content-area").length) {
513 
			refreshManagerTicketTable(0);
514 
		} else if ($("#partner-ticket-content-area").length) {
515 
			refreshPartnerTicketTable();
516 
		}
517 
	});
518 
	$(document).on('change', "#managerTicketorderBy", function() {
519 
		if ($("#manager-ticket-content-area").length) {
520 
			refreshManagerTicketTable(0);
521 
		} else if ($("#partner-ticket-content-area").length) {
522 
			refreshPartnerTicketTable();
523 
		}
524 
	});
27754 amit.gupta 525 
	$(document).on('change', "#category", function() {
24417 govind 526 
		var categoryId = $("#category").val();
31762 tejbeer 527 
		//	$("#auth-user-for-category").hide();
24417 govind 528 
		loadSubCategories(categoryId);
529 
	});
31762 tejbeer 530 
 
531 
	$(document).on('change', "#authUserCategory", function() {
532 
		var authId = $("#authUserCategory").val();
533 
		console.log(authId)
534 
		loadCategories(authId);
535 
	});
536 
 
537 
	$(document).on('change', "#categoryAuth", function() {
538 
		var categoryId = $("#categoryAuth").val();
539 
		var authId = $("#authUserCategory").val();
540 
 
541 
		console.log(categoryId)
542 
		loadAuthSubCategories(categoryId, authId);
543 
	});
544 
 
545 
 
33081 ranu 546 
	$(document).on('click', ".create-ticket-category-button", function () {
547 
		console.log("create-ticket-category-button clicked......");
548 
 
549 
		var name = $("#categoryName").val();
550 
		var description = $("#categorydescription").val();
551 
		var categoryType = $("#categoryType").is(":checked") ? 1 : 0;
552 
 
553 
		console.log('cccccccccccccc', name, description, categoryType);
554 
 
555 
		if (name === "" || name === null || name === undefined) {
556 
			alert("Name field can't be empty");
557 
			return false;
558 
		}
559 
 
560 
		if (description === "" || description === null || description === undefined) {
561 
			alert("Description field can't be empty");
562 
			return false;
563 
		}
564 
 
565 
		if (confirm("Are you sure you want to create a ticket category?")) {
566 
			createCategory("main-content", name, description, categoryType);
567 
		}
568 
	});
569 
 
27755 amit.gupta 570 
	$(document).on('click', ".create-region-button",
31762 tejbeer 571 
		function() {
572 
			var name = $("#regionName").val();
573 
			var description = $("#regiondescription").val();
574 
			if (name == "" || name == null || name == undefined) {
575 
				alert("Name field can't be empty");
576 
				return false;
577 
			}
578 
			if (description == "" || description == null
579 
				|| description == undefined) {
580 
				alert("Description field can't be empty");
581 
				return false;
582 
			}
583 
			if (confirm("Are you sure you want to create region!") == true) {
584 
				createRegion("main-content", name, description);
585 
			}
586 
		});
24417 govind 587 
 
27755 amit.gupta 588 
	$(document).on('click', ".create-partner-region-button",
31762 tejbeer 589 
		function() {
24417 govind 590 
 
31762 tejbeer 591 
			var regionId = $("#region").val();
592 
			var fofoIds = $("#partner").val();
593 
			console.log(regionId, fofoIds);
594 
			if (regionId == "" || regionId == null
595 
				|| regionId == undefined) {
596 
				alert("regionId field can't be empty");
597 
				return false;
598 
			}
599 
			if (fofoIds == "" || fofoIds == null
600 
				|| fofoIds == undefined) {
601 
				alert("select appropriate partner");
602 
				return false;
603 
			}
604 
			if (confirm("Are you sure you want to create partner region!") == true) {
605 
				createPartnerRegion("main-content", regionId,
606 
					fofoIds);
607 
			}
608 
		});
27755 amit.gupta 609 
	$(document).on('click', ".create-position-button",
31762 tejbeer 610 
		function() {
24417 govind 611 
 
31762 tejbeer 612 
			var authUser = $("#authUser").val();
613 
			var ticketCategoryPosition = $(
614 
				"#ticketCategoryPosition").val();
615 
			var escalationType = $("#escalationType").val();
616 
			var regionPosition = $("#regionPosition").val();
25570 tejbeer 617 
 
618 
 
31771 tejbeer 619 
			let ticketAssignee = $('#ticketAssignee').is(':checked');
620 
 
621 
 
622 
			console.log(ticketAssignee);
31762 tejbeer 623 
			var fofoIds = $("#partner").val();
624 
			if (fofoIds.includes("0")) {
625 
				fofoIds = [0];
626 
				console.log(fofoIds);
627 
			} else {
628 
				console.log(fofoIds);
629 
			}
630 
			console.log(authUser, ticketCategoryPosition,
631 
				escalationType, regionPosition);
632 
			if (authUser == "" || authUser == null
633 
				|| authUser == undefined) {
634 
				alert("select appropriate authUser");
635 
				return false;
636 
			}
637 
			if (ticketCategoryPosition == ""
638 
				|| ticketCategoryPosition == null
639 
				|| ticketCategoryPosition == undefined) {
640 
				alert("select appropriate category");
641 
				return false;
642 
			}
643 
			if (escalationType == "" || escalationType == null
644 
				|| escalationType == undefined) {
645 
				alert("select appropriate escalationType");
646 
				return false;
647 
			}
648 
			if (regionPosition == "" || regionPosition == null
649 
				|| regionPosition == undefined) {
650 
				alert("select appropriate Region");
651 
				return false;
652 
			}
24417 govind 653 
 
31762 tejbeer 654 
			if (confirm("Are you sure you want to create Position!") == true) {
655 
				createPosition("main-content", authUser,
656 
					ticketCategoryPosition, escalationType,
31771 tejbeer 657 
					regionPosition, fofoIds,
658 
					ticketAssignee
659 
				);
31762 tejbeer 660 
			}
661 
 
662 
		});
663 
 
27754 amit.gupta 664 
	$(document).on('change', "#ticketCategory", function() {
24417 govind 665 
		console.log("change ticket category clicked......");
666 
		var ticketCategoryId = $(this).val();
667 
		console.log(ticketCategoryId);
668 
		loadticketSubCategoryById(ticketCategoryId);
669 
	});
27754 amit.gupta 670 
	$(document).on('click', ".create-ticket-sub-category", function() {
24417 govind 671 
		console.log("create ticket category clicked......");
672 
		loadCreateSubCategory("main-content");
673 
	});
674 
 
27755 amit.gupta 675 
	$(document).on('click', ".create-ticket-sub-category-button",
31762 tejbeer 676 
		function() {
677 
			console
678 
				.log("create-ticket-category-button clicked......");
679 
			var name = $("#subcategoryName").val();
680 
			var description = $("#subcategorydescription").val();
681 
			var ticketCategoryId = $("#ticketCategory").val();
682 
			console.log(name, description);
683 
			if (name == "" || name == null || name == undefined) {
684 
				alert("Name field can't be empty");
685 
				return false;
686 
			}
687 
			if (description == "" || description == null
688 
				|| description == undefined) {
689 
				alert("Description field can't be empty");
690 
				return false;
691 
			}
692 
			if (ticketCategoryId == "" || ticketCategoryId == null
693 
				|| ticketCategoryId == undefined) {
694 
				alert("select appropriate category name");
695 
				return false;
696 
			}
697 
			if (confirm("Are you sure you want to create ticket category!") == true) {
698 
				createSubCategory("main-content", name,
699 
					description, ticketCategoryId);
700 
			}
701 
		});
27754 amit.gupta 702 
	$(document).on('click', ".remove-position", function() {
24471 govind 703 
		var positionId = $(this).data('positionid');
704 
		if (confirm("Are you sure you want to remove position!") == true) {
24534 govind 705 
			removePosition(positionId);
24471 govind 706 
		}
707 
	});
24417 govind 708 
 
31762 tejbeer 709 
 
710 
	$(document).on('change', "#ticketAssign", function() {
711 
		var positionId = $(this).data('positionid');
712 
		if (confirm("Are you sure you want to change ticket Assignee !") == true) {
713 
			doPostAjaxRequestHandler(context + "/cs/changeTicketAssignee?positionId="
714 
				+ positionId, function(response) {
715 
					if (response == "true") {
716 
						alert("change successfully");
717 
						loadCreatePosition("main-content");
718 
					}
719 
				});
720 
		}
721 
	});
722 
 
723 
 
724 
 
725 
 
27755 amit.gupta 726 
	$(document).on('click', ".update-position",
31762 tejbeer 727 
		function() {
728 
			var positionId = $(this).data('positionid');
729 
			var regionId = $(this).data('regionid');
730 
			var row = $(this);
731 
			var selectedFofoIds = $(this).closest("tr").find(
732 
				'#partners').val();
733 
			if (selectedFofoIds.includes("0")) {
734 
				selectedFofoIds = [0];
735 
				console.log(selectedFofoIds);
736 
			} else {
737 
				console.log(selectedFofoIds);
738 
			}
739 
			if (confirm("Are you sure you want to update the partners!") == true) {
740 
				doPostAjaxRequestWithJsonHandler(context
741 
					+ "/cs/updatePartnerPosition?regionId="
742 
					+ regionId + "&positionId=" + positionId,
743 
					JSON.stringify(selectedFofoIds), function(
744 
						response) {
745 
					if (response == "true") {
746 
						alert("Update successfully");
32885 shampa 747 
						//loadCreatePosition("main-content");
31762 tejbeer 748 
					}
749 
				});
750 
			}
25570 tejbeer 751 
 
31762 tejbeer 752 
		});
27410 tejbeer 753 
 
24417 govind 754 
});
755 
 
756 
function loadCreateCategory(domId) {
757 
	doGetAjaxRequestHandler(context + "/cs/createCategory", function(response) {
758 
		$('#' + domId).html(response);
759 
	});
760 
}
24534 govind 761 
function removePosition(positionId) {
762 
	doDeleteAjaxRequestHandler(context + "/cs/removePosition?positionId="
27410 tejbeer 763 
		+ positionId, function(response) {
764 
			if (response == "true") {
765 
				alert("Position removed successfully");
766 
				loadCreatePosition("main-content");
767 
			}
768 
		});
24471 govind 769 
}
24417 govind 770 
 
771 
function loadCreateRegion(domId) {
772 
	doGetAjaxRequestHandler(context + "/cs/createRegion", function(response) {
773 
		$('#' + domId).html(response);
774 
	});
775 
}
24824 govind 776 
function loadMyTicket(domId, ticketStatus, sortOrder, ticketSearchType,
27410 tejbeer 777 
	searchTerm, searchValue) {
24620 govind 778 
 
24699 govind 779 
	if (ticketStatus == null && sortOrder == null) {
780 
		doGetAjaxRequestHandler(context + "/cs/myticket", function(response) {
781 
			$('#' + domId).html(response);
782 
		});
24824 govind 783 
	} else if (ticketSearchType == null) {
24699 govind 784 
		doGetAjaxRequestHandler(context + "/cs/myticket?ticketStatus="
27410 tejbeer 785 
			+ ticketStatus + "&orderby=" + sortOrder, function(response) {
786 
				$('#' + domId).html(response);
787 
			});
24824 govind 788 
	} else {
789 
		doGetAjaxRequestHandler(context + "/cs/myticket?ticketStatus="
27410 tejbeer 790 
			+ ticketStatus + "&orderby=" + sortOrder + "&ticketSearchType="
791 
			+ ticketSearchType + "&searchTerm=" + searchTerm, function(
24824 govind 792 
				response) {
793 
			$('#' + domId).html(response);
794 
			if (ticketSearchType == "PARTNER_NAME") {
795 
				$('.assigneebyPartnerName').css('display', 'inline-block');
796 
				$('.assingeebyTicketId').css('display', 'none');
797 
				$("#typeaheadpartnernameforassignee").val(searchValue);
798 
				$("#assignee-partner-name-input").val(searchTerm);
799 
			} else {
800 
				$('.assigneebyPartnerName').css('display', 'none');
801 
				$('.assigneebyTicketId').css('display', 'inline-block');
802 
				$("#assignee-search-by-ticketId").val(searchTerm);
803 
			}
24699 govind 804 
		});
805 
	}
24417 govind 806 
}
807 
 
808 
function loadCreatePartnerRegion(domId) {
809 
	doGetAjaxRequestHandler(context + "/cs/createPartnerRegion", function(
27410 tejbeer 810 
		response) {
24417 govind 811 
		$('#' + domId).html(response);
812 
	});
813 
}
814 
function loadCreatePosition(domId) {
815 
	doGetAjaxRequestHandler(context + "/cs/createPosition", function(response) {
816 
		$('#' + domId).html(response);
817 
	});
818 
}
819 
function loadSubCategories(categoryId) {
820 
	doGetAjaxRequestHandler(context
27410 tejbeer 821 
		+ "/cs/getSubCategoriesByCategoryId?categoryId=" + categoryId,
822 
		function(response) {
823 
			$('#' + "create-ticket-sub-categories").html(response);
824 
		});
24417 govind 825 
}
31762 tejbeer 826 
 
827 
function loadCategories(authId) {
828 
	doGetAjaxRequestHandler(context
829 
		+ "/cs/getCategoriesByAuthId?authId=" + authId,
830 
		function(response) {
831 
			$('#' + "create-tickets-categories-for-auth").html(response);
832 
		});
833 
}
834 
 
835 
function loadAuthSubCategories(categoryId, authId) {
836 
	doGetAjaxRequestHandler(context
837 
		+ "/cs/getSubCategoriesByCategoryId?categoryId=" + categoryId,
838 
		function(response) {
839 
			$('#' + "create-ticket-sub-categories-for-auth").html(response);
840 
		});
841 
 
842 
 
843 
	doGetAjaxRequestHandler(context
844 
		+ "/cs/getEscalationTypeByCategoryId?categoryId=" + categoryId + "&authId=" + authId,
845 
		function(response) {
846 
			$('#' + "create-ticket-escalationType-for-auth").html(response);
847 
		});
848 
 
849 
 
850 
}
851 
 
33081 ranu 852 
function createCategory(domId, name, description, categoryType) {
24417 govind 853 
	var params = {
27410 tejbeer 854 
		"name": name,
33081 ranu 855 
		"description": description,
856 
		"categoryType": categoryType,
857 
	};
858 
 
859 
	doPostAjaxRequestWithParamsHandler(context + "/cs/createCategory", params, function (response) {
860 
		alert("Category created successfully");
861 
		loadCreateCategory(domId);
862 
	});
24417 govind 863 
}
33081 ranu 864 
 
31762 tejbeer 865 
function changeTicket(ticketId, subCategoryId, authUserId, categoryId, escalationType) {
24467 govind 866 
	var params = {
27410 tejbeer 867 
		"ticketId": ticketId,
868 
		"subCategoryId": subCategoryId,
869 
		"authUserId": authUserId,
31762 tejbeer 870 
		"categoryId": categoryId,
871 
		"escalationType": escalationType
24471 govind 872 
	}
873 
	doPostAjaxRequestWithParamsHandler(context + "/cs/edit-ticket", params,
27410 tejbeer 874 
		function(response) {
875 
			if (response == "true") {
35604 amit 876 
				$('#theModal').modal('hide');
877 
				$('body').removeClass('modal-open');
878 
				$('.modal-backdrop').remove();
27410 tejbeer 879 
				alert("Ticket changed successfully");
35626 amit 880 
				if ($("#manager-ticket-content-area").length) {
881 
					refreshManagerTicketTable(0);
882 
				} else if ($("#ticket-content-area").length) {
883 
					refreshMyTicketTable(0);
884 
				} else {
885 
					loadManagerTicket("main-content", null, null, null, null, null);
886 
				}
27410 tejbeer 887 
			}
888 
		});
24467 govind 889 
}
34913 ranu 890 
 
891 
function changeMyPartnerTicket(ticketId, subCategoryId, authUserId, categoryId, escalationType) {
892 
	var params = {
893 
		"ticketId": ticketId,
894 
		"subCategoryId": subCategoryId,
895 
		"authUserId": authUserId,
896 
		"categoryId": categoryId,
897 
		"escalationType": escalationType
898 
	}
899 
	doPostAjaxRequestWithParamsHandler(context + "/cs/edit-partner-ticket", params,
900 
		function (response) {
901 
			if (response == "true") {
35604 amit 902 
				$('#theModal2').modal('hide');
903 
				$('body').removeClass('modal-open');
904 
				$('.modal-backdrop').remove();
34913 ranu 905 
				alert("Ticket changed successfully");
35626 amit 906 
				if ($("#partner-ticket-content-area").length) {
907 
					refreshPartnerTicketTable();
908 
				} else {
909 
					loadMyPartnerTicket("main-content");
910 
				}
34913 ranu 911 
			}
912 
		});
913 
}
914 
 
915 
 
24417 govind 916 
function createRegion(domId, name, description) {
917 
	var params = {
27410 tejbeer 918 
		"name": name,
919 
		"description": description
24417 govind 920 
	}
921 
	doPostAjaxRequestWithParamsHandler(context + "/cs/createRegion", params,
27410 tejbeer 922 
		function(response) {
923 
			if (response == "true") {
924 
				alert("Region created successfully");
925 
				loadCreateRegion(domId);
926 
			}
927 
		});
24417 govind 928 
}
929 
function loadCreateSubCategory(domId) {
930 
	doGetAjaxRequestHandler(context + "/cs/createSubCategory", function(
27410 tejbeer 931 
		response) {
24417 govind 932 
		$('#' + domId).html(response);
933 
	});
934 
}
24747 govind 935 
function loadManagerTicket(domId, ticketStatus, sortOrder, ticketSearchType,
27410 tejbeer 936 
	searchTerm, searchValue) {
24751 govind 937 
	if (ticketStatus == null && sortOrder == null) {
24747 govind 938 
		doGetAjaxRequestHandler(context + "/cs/managerTicket", function(
27410 tejbeer 939 
			response) {
24699 govind 940 
			$('#' + domId).html(response);
941 
		});
24824 govind 942 
	} else if (ticketSearchType == null) {
24747 govind 943 
		doGetAjaxRequestHandler(context + "/cs/managerTicket?ticketStatus="
27410 tejbeer 944 
			+ ticketStatus + "&orderby=" + sortOrder, function(response) {
945 
				$('#' + domId).html(response);
946 
			});
24824 govind 947 
	} else {
24751 govind 948 
		doGetAjaxRequestHandler(context + "/cs/managerTicket?ticketStatus="
27410 tejbeer 949 
			+ ticketStatus + "&orderby=" + sortOrder + "&ticketSearchType="
950 
			+ ticketSearchType + "&searchTerm=" + searchTerm, function(
24747 govind 951 
				response) {
952 
			$('#' + domId).html(response);
953 
			if (ticketSearchType == "PARTNER_NAME") {
954 
				$('.byPartnerName').css('display', 'inline-block');
955 
				$('.byTicketId').css('display', 'none');
24748 govind 956 
				$("#typeaheadpartnername").val(searchValue);
24747 govind 957 
				$("#partner-name-input").val(searchTerm);
958 
			} else {
959 
				$('.byPartnerName').css('display', 'none');
960 
				$('.byTicketId').css('display', 'inline-block');
961 
				$("#search-by-ticketId").val(searchTerm);
962 
			}
963 
		});
964 
	}
24439 govind 965 
}
24417 govind 966 
function loadCreateTicket(domId) {
967 
	doGetAjaxRequestHandler(context + "/cs/createTicket", function(response) {
968 
		$('#' + domId).html(response);
969 
	});
970 
}
34913 ranu 971 
 
972 
function loadMyPartnerTicket(domId) {
973 
	doGetAjaxRequestHandler(context + "/cs/myPartyTicketTicket", function (response) {
974 
		$('#' + domId).html(response);
975 
	});
976 
}
24417 govind 977 
function loadticketSubCategoryById(ticketCategoryId) {
978 
	doGetAjaxRequestHandler(context
27410 tejbeer 979 
		+ "/cs/getSubCategoryByCategoryId?ticketCategoryId="
980 
		+ ticketCategoryId, function(response) {
33081 ranu 981 
		console.log('response', response);
27410 tejbeer 982 
			$(".ticket-sub-category-container").html(response);
983 
		});
24417 govind 984 
}
985 
function createPartnerRegion(domId, regionId, fofoIds) {
986 
	doPostAjaxRequestWithJsonHandler(context
27410 tejbeer 987 
		+ "/cs/createPartnerRegion?regionId=" + regionId, JSON
24417 govind 988 
			.stringify(fofoIds), function(response) {
27410 tejbeer 989 
				if (response == "true") {
990 
					alert("added region to partner successfully");
991 
					loadCreatePartnerRegion(domId);
992 
				}
993 
			});
24417 govind 994 
}
995 
function createSubCategory(domId, name, description, categoryId) {
996 
	var params = {
27410 tejbeer 997 
		"categoryId": categoryId,
998 
		"name": name,
999 
		"description": description
24417 govind 1000 
	}
1001 
	doPostAjaxRequestWithParamsHandler(context + "/cs/createSubCategory",
27410 tejbeer 1002 
		params, function(response) {
1003 
			alert("Sub Category created successfully");
1004 
			loadCreateSubCategory(domId);
1005 
		});
24417 govind 1006 
}
24620 govind 1007 
function createLastActivity(ticketId, activity) {
1008 
	var params = {
27410 tejbeer 1009 
		"ticketId": ticketId,
1010 
		"lastactivity": activity
24620 govind 1011 
	}
1012 
	doPostAjaxRequestWithParamsHandler(context + "/cs/create-last-activity",
27410 tejbeer 1013 
		params, function(response) {
1014 
			if (response == "true") {
1015 
				alert("successfully mark last activity");
35626 amit 1016 
				if ($("#ticket-content-area").length) {
1017 
					refreshMyTicketTable(0);
1018 
				} else if ($("#manager-ticket-content-area").length) {
1019 
					refreshManagerTicketTable(0);
1020 
				} else if ($("#partner-ticket-content-area").length) {
1021 
					refreshPartnerTicketTable();
1022 
				} else {
1023 
					loadMyTicket("main-content", null, null);
1024 
				}
27410 tejbeer 1025 
			}
1026 
		});
24620 govind 1027 
}
24439 govind 1028 
 
25570 tejbeer 1029 
function createPosition(domId, authUserId, categoryId, escalationType,
31762 tejbeer 1030 
	regionId, fofoIds, ticketAssignee) {
25570 tejbeer 1031 
 
1032 
	var createPositionModel = {};
1033 
	createPositionModel['authUserId'] = authUserId;
1034 
	createPositionModel['categoryId'] = categoryId
1035 
	createPositionModel['escalationType'] = escalationType;
1036 
	createPositionModel['regionId'] = regionId,
31762 tejbeer 1037 
 
1038 
		createPositionModel['ticketAssigned'] = ticketAssignee,
27410 tejbeer 1039 
		createPositionModel['fofoIds'] = fofoIds
25570 tejbeer 1040 
 
1041 
	console.log(createPositionModel);
1042 
	doPostAjaxRequestWithJsonHandler(context + "/cs/createPosition", JSON
27410 tejbeer 1043 
		.stringify(createPositionModel), function(response) {
1044 
			if (response == "true") {
1045 
				alert("Position created successfully");
1046 
				loadCreatePosition(domId);
1047 
			}
1048 
		});
24417 govind 1049 
}
35569 amit 1050 
function createActivity(message, ticketId, assigneeId, internal, roleType, isCrmUser,
27410 tejbeer 1051 
	documentIds) {
27270 tejbeer 1052 
 
24417 govind 1053 
	var params = {
27410 tejbeer 1054 
		"message": message,
1055 
		"ticketId": ticketId,
1056 
		"assigneeId": assigneeId,
1057 
		"internal": internal,
1058 
		"documentIds": documentIds,
24417 govind 1059 
	}
27270 tejbeer 1060 
	if (documentIds.includes("0")) {
27410 tejbeer 1061 
		documentIds = [0];
27270 tejbeer 1062 
		console.log(documentIds);
1063 
	} else {
1064 
		console.log(documentIds);
1065 
	}
1066 
	console.log(JSON.stringify(documentIds))
1067 
	doPostAjaxRequestWithJsonHandler(context + "/cs/createActivity?message="
27410 tejbeer 1068 
		+ message + "&ticketId=" + ticketId + "&assigneeId=" + assigneeId
1069 
		+ "&internal=" + internal, JSON.stringify(documentIds), function(
27270 tejbeer 1070 
			response) {
1071 
		response = JSON.parse(response);
1072 
 
1073 
		documentIds.splice(0, documentIds.length);
27285 tejbeer 1074 
 
27270 tejbeer 1075 
		console.log(documentIds)
27285 tejbeer 1076 
		$(".fileList li").remove();
27270 tejbeer 1077 
		var assigneeName = response.firstName;
35569 amit 1078 
		loadActivities(ticketId, assigneeName, internal, roleType, isCrmUser)
27270 tejbeer 1079 
	});
24417 govind 1080 
}
24471 govind 1081 
function loadEditTicket(ticketId) {
1082 
	doGetAjaxRequestHandler(context + "/cs/edit-ticket?ticketId=" + ticketId,
27410 tejbeer 1083 
		function(response) {
1084 
			$("#theModal .modal-content").html(response);
35594 amit 1085 
			$("#theModal").modal('show');
27410 tejbeer 1086 
		});
24467 govind 1087 
}
34913 ranu 1088 
 
1089 
function loadMyPartnerEditTicket(ticketId) {
1090 
	doGetAjaxRequestHandler(context + "/cs/edit-partner-ticket?ticketId=" + ticketId,
1091 
		function (response) {
1092 
			$("#theModal2 .modal-content").html(response);
35594 amit 1093 
			$("#theModal2").modal('show');
34913 ranu 1094 
		});
1095 
}
24557 govind 1096 
function loadPartnerForRegion(regionId) {
1097 
	doGetAjaxRequestHandler(context + "/cs/getPartners?regionId=" + regionId,
27410 tejbeer 1098 
		function(response) {
1099 
			$("#partner-region-container").html(response);
1100 
		});
24557 govind 1101 
}
25570 tejbeer 1102 
 
1103 
function loadPartnerForRegionId(regionId) {
1104 
	doGetAjaxRequestHandler(context + "/cs/getPartnersByRegion?regionId="
27410 tejbeer 1105 
		+ regionId, function(response) {
1106 
			$("#partner-subregion-container").html(response);
1107 
		});
25570 tejbeer 1108 
}
1109 
 
26014 amit.gupta 1110 
function loadAccessManagement(domId) {
27141 amit.gupta 1111 
	doGetAjaxRequestHandler(context + "/admin/access-management", function(
27410 tejbeer 1112 
		response) {
26014 amit.gupta 1113 
		$('#' + domId).html(response);
1114 
	});
1115 
}
1116 
 
35569 amit 1117 
function loadActivities(ticketId, assignee, internal, roleType, isCrmUser) {
24417 govind 1118 
 
35626 amit 1119 
	// Set current ticket ID for read tracking
1120 
	if (typeof TicketManager !== 'undefined') {
1121 
		TicketManager.setCurrentTicketId(ticketId);
1122 
	}
1123 
 
35569 amit 1124 
	// Show loading spinner
1125 
	$(".activity-container .modal-body").html('<div class="text-center" style="padding:20px;"><i class="fa fa-spinner fa-spin fa-2x"></i><br>Loading...</div>');
24417 govind 1126 
	$("#activityMessage").val("");
1127 
	$("#ticketIdforactivity").val(ticketId);
24824 govind 1128 
	$("#role").val(roleType);
35569 amit 1129 
	$("#crmUser").val(isCrmUser);
27270 tejbeer 1130 
	$(".activity-container .modal-title").html(
27410 tejbeer 1131 
		"Activity history for Ticket Id " + ticketId)
24417 govind 1132 
	console.log(ticketId);
1133 
	doGetAjaxRequestHandler(
27410 tejbeer 1134 
		context + "/cs/getActivities?ticketId=" + ticketId,
1135 
		function(response) {
35569 amit 1136 
			$(".activity-container .modal-body").empty(); // Clear loading spinner
27410 tejbeer 1137 
			response = JSON.parse(response);
1138 
			console.log(response);
27270 tejbeer 1139 
 
27410 tejbeer 1140 
			for (var i = 0; i < response.length; i++) {
1141 
				console.log(response[i].activityAttachment.length);
1142 
				var activityAttachment = []
1143 
				var attachments = "";
1144 
				if (response[i].activityAttachment.length > 0) {
1145 
					for (var j = 0; j < response[i].activityAttachment.length; j++) {
35569 amit 1146 
						var docName = escapeHtml(response[i].activityAttachment[j].documentName);
27410 tejbeer 1147 
						var assigneeAttachment = "<a href=\"javascript:void(0)\" style=\"color:#337ab7;float:right;\"onclick=\"downloadDocument("
1148 
							+ response[i].activityAttachment[j].documentId
1149 
							+ ",\`"
35569 amit 1150 
							+ docName
27410 tejbeer 1151 
							+ "\`)\">"
35569 amit 1152 
							+ docName
27410 tejbeer 1153 
							+ "&nbsp;<i class=\"fa fa-download\"></i>"
1154 
							+ "</a>"
1155 
						activityAttachment.push(assigneeAttachment);
27270 tejbeer 1156 
					}
27410 tejbeer 1157 
					attachments = activityAttachment.join("");
1158 
					console.log(attachments);
1159 
				}
24417 govind 1160 
 
35569 amit 1161 
				var activityType = response[i].type;
1162 
				var escapedMessage = escapeHtml(response[i].message);
1163 
				var formattedTime = moment(response[i].createTimestamp).format('DD/MM/YYYY, h:mm:ss a');
1164 
 
1165 
				if (activityType == ActivityType.OPENED || activityType == ActivityType.COMMUNICATION_IN) {
1166 
 
27410 tejbeer 1167 
					var partnerMessage = "<div class=\"incoming_msg\">"
1168 
						+ "<div class=\"received_msg\">"
1169 
						+ "<div class=\"received_withd_msg\">" + "<p>"
35569 amit 1170 
						+ escapedMessage + "</p><div>"
27410 tejbeer 1171 
						+ `${attachments}`
1172 
						+ "</div> <span class=\"time_date\"> "
35569 amit 1173 
						+ formattedTime
27410 tejbeer 1174 
						+ "</span></div>" + "</div>" + "</div>";
1175 
					$(".activity-container .modal-body").append(
1176 
						partnerMessage);
27270 tejbeer 1177 
 
35569 amit 1178 
				} else if (activityType == ActivityType.COMMUNICATION_OUT) {
1179 
					var senderName = escapeHtml(response[i].name ? response[i].name : "Support");
27410 tejbeer 1180 
					var assigneeMessage = "<div class=\"outgoing_msg\">"
1181 
						+ "<div class=\"sent_msg\">"
1182 
						+ "<span style=color:green>"
1183 
						+ "~"
35569 amit 1184 
						+ senderName + "<p>"
1185 
						+ escapedMessage + "</span> </p><div>"
27410 tejbeer 1186 
						+ `${attachments}`
1187 
						+ "</div> <span class=\"time_date\">"
35569 amit 1188 
						+ formattedTime
27410 tejbeer 1189 
						+ "</span> </div>" + "</div>";
1190 
					$(".activity-container .modal-body").append(
1191 
						assigneeMessage);
27270 tejbeer 1192 
 
35569 amit 1193 
				} else if (response[i].name && activityType == ActivityType.COMMUNICATION_INTERNAL) {
1194 
					var senderName = escapeHtml(response[i].name);
27410 tejbeer 1195 
					var assigneeMessage = "<div class=\"outgoing_msg\">"
1196 
						+ "<div class=\"sent_msg\">"
1197 
						+ "<span style=color:green>"
1198 
						+ "~"
35569 amit 1199 
						+ senderName
27410 tejbeer 1200 
						+ "<p style=\"color: white;background: #b75454;\">"
35569 amit 1201 
						+ escapedMessage + "</span> </p> <div>"
27410 tejbeer 1202 
						+ `${attachments}`
1203 
						+ "</div> <span class=\"time_date\">"
35569 amit 1204 
						+ formattedTime
27410 tejbeer 1205 
						+ "</span> </div>" + "</div>";
1206 
					$(".activity-container .modal-body").append(
1207 
						assigneeMessage);
27270 tejbeer 1208 
 
27410 tejbeer 1209 
				} else {
35640 amit 1210 
					var typeLabel = activityType == "ESCALATED" ? "Escalated"
1211 
						: activityType == "ESCALATED_FINAL" ? "Final Escalation"
1212 
						: activityType == "ASSIGNED" ? "Assigned"
1213 
						: activityType == "CATEGORY_CHANGED" ? "Category Changed"
1214 
						: activityType;
36040 ranu 1215 
 
1216 
					// Show message for ASSIGNED/ESCALATED activities if available
1217 
					var activityMessage = "";
1218 
					if ((activityType == "ASSIGNED" || activityType == "ESCALATED" || activityType == "ESCALATED_FINAL") && escapedMessage && escapedMessage.trim() !== "") {
1219 
						activityMessage = "<div style=\"font-size:12px;color:#555;margin-top:3px;\">" + escapedMessage + "</div>";
1220 
					}
1221 
 
35640 amit 1222 
					var systemMessage = "<div class=\"system-activity\">"
1223 
						+ "<span>" + escapeHtml(typeLabel) + " &middot; " + formattedTime + "</span>"
36040 ranu 1224 
						+ activityMessage
35640 amit 1225 
						+ "</div>";
27410 tejbeer 1226 
					$(".activity-container .modal-body").append(
35640 amit 1227 
						systemMessage);
27270 tejbeer 1228 
 
24417 govind 1229 
				}
24824 govind 1230 
 
27410 tejbeer 1231 
			}
35569 amit 1232 
			// Only show internal checkbox to CRM users (they can choose internal/external)
1233 
			// Non-CRM users always send internal, so hide the checkbox
1234 
			if (toBool(roleType) && toBool(isCrmUser)) {
27410 tejbeer 1235 
				$('.internalCheckBox').css('display', 'block');
35569 amit 1236 
				$('#internalCommunication').prop('checked', toBool(internal));
27410 tejbeer 1237 
			} else {
1238 
				$('.internalCheckBox').css('display', 'none');
35569 amit 1239 
				// Non-CRM users always send internal
1240 
				$('#internalCommunication').prop('checked', true);
27410 tejbeer 1241 
			}
1242 
		});
24417 govind 1243 
}
27270 tejbeer 1244 
 
1245 
function downloadDocument(documentId, documentName) {
1246 
	console.log(documentName)
1247 
	doAjaxGetDownload(context + "/download?documentId=" + documentId,
27410 tejbeer 1248 
		documentName);
27270 tejbeer 1249 
}
35626 amit 1250 
 
1251 
// AJAX refresh functions for ticket tables (SPA-style, no full page reload)
1252 
 
1253 
function refreshMyTicketTable(page) {
1254 
	var ticketStatus = $("#ticketStatus").val() || "OPENED";
1255 
	var orderBy = $("#orderBy").val() || "DESCENDING";
1256 
	var search = $("#ticket-search-input").val() || "";
1257 
	var pageSize = $("#ticket-content-area .ticket-page-size").val() || "25";
1258 
 
1259 
	var searchType = $("#assigneesearchType").val();
1260 
	var searchTerm = "";
1261 
	if (searchType == "PARTNER_NAME") {
1262 
		searchTerm = $("#assignee-partner-name-input").val() || "";
1263 
	} else if (searchType == "TICKET_ID") {
1264 
		searchTerm = $("#assignee-search-by-ticketId").val() || "";
1265 
	}
1266 
 
1267 
	var url = context + "/cs/myticket-content?ticketStatus=" + encodeURIComponent(ticketStatus)
1268 
		+ "&orderby=" + encodeURIComponent(orderBy)
1269 
		+ "&page=" + (page || 0)
1270 
		+ "&pageSize=" + pageSize
1271 
		+ "&search=" + encodeURIComponent(search);
1272 
 
1273 
	if (searchType && searchType != "") {
1274 
		url += "&ticketSearchType=" + encodeURIComponent(searchType) + "&searchTerm=" + encodeURIComponent(searchTerm);
1275 
	}
1276 
 
1277 
	// Show/hide clear button
1278 
	if (search && search != "") {
1279 
		$("#ticket-search-clear").show();
1280 
	} else {
1281 
		$("#ticket-search-clear").hide();
1282 
	}
1283 
 
1284 
	doGetAjaxRequestHandler(url, function(response) {
1285 
		$('#ticket-content-area').html(response);
1286 
	});
1287 
}
1288 
 
1289 
function refreshManagerTicketTable(page) {
1290 
	var ticketStatus = $("#managerTicketStatus").val() || "OPENED";
1291 
	var orderBy = $("#managerTicketorderBy").val() || "DESCENDING";
1292 
	var search = $("#manager-ticket-search-input").val() || "";
1293 
	var pageSize = $("#manager-ticket-content-area .manager-ticket-page-size").val() || "25";
1294 
 
1295 
	var searchType = $("#managersearchType").val();
1296 
	var searchTerm = "";
1297 
	if (searchType == "PARTNER_NAME") {
1298 
		searchTerm = $("#partner-name-input").val() || "";
1299 
	} else if (searchType == "TICKET_ID") {
1300 
		searchTerm = $("#search-by-ticketId").val() || "";
1301 
	}
1302 
 
1303 
	var url = context + "/cs/managerTicket-content?ticketStatus=" + encodeURIComponent(ticketStatus)
1304 
		+ "&orderby=" + encodeURIComponent(orderBy)
1305 
		+ "&page=" + (page || 0)
1306 
		+ "&pageSize=" + pageSize
1307 
		+ "&search=" + encodeURIComponent(search);
1308 
 
1309 
	if (searchType && searchType != "") {
1310 
		url += "&ticketSearchType=" + encodeURIComponent(searchType) + "&searchTerm=" + encodeURIComponent(searchTerm);
1311 
	}
1312 
 
1313 
	// Show/hide clear button
1314 
	if (search && search != "") {
1315 
		$("#manager-ticket-search-clear").show();
1316 
	} else {
1317 
		$("#manager-ticket-search-clear").hide();
1318 
	}
1319 
 
1320 
	doGetAjaxRequestHandler(url, function(response) {
1321 
		$('#manager-ticket-content-area').html(response);
1322 
	});
1323 
}
1324 
 
1325 
function refreshPartnerTicketTable() {
1326 
	var ticketStatus = $("#managerTicketStatus").val() || "OPENED";
1327 
	var orderBy = $("#managerTicketorderBy").val() || "DESCENDING";
1328 
 
1329 
	var searchType = $("#managersearchType").val();
1330 
	var searchTerm = "";
1331 
	if (searchType == "PARTNER_NAME") {
1332 
		searchTerm = $("#partner-name-input").val() || "";
1333 
	} else if (searchType == "TICKET_ID") {
1334 
		searchTerm = $("#search-by-ticketId").val() || "";
1335 
	}
1336 
 
1337 
	var url = context + "/cs/myPartyTicket-content?ticketStatus=" + encodeURIComponent(ticketStatus)
1338 
		+ "&orderby=" + encodeURIComponent(orderBy);
1339 
 
1340 
	if (searchType && searchType != "") {
1341 
		url += "&ticketSearchType=" + encodeURIComponent(searchType) + "&searchTerm=" + encodeURIComponent(searchTerm);
1342 
	}
1343 
 
1344 
	doGetAjaxRequestHandler(url, function(response) {
1345 
		$('#partner-ticket-content-area').html(response);
1346 
	});
1347 
}