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Rev Author Line No. Line
27410 tejbeer 1 
var TEAM_ACTIVITY = ["COMMUNICATION_OUT", "COMMUNICATION_INTERNAL",
2 
	"ESCALATED", "ASSIGNED", "CATEGORY_CHANGED"];
35569 amit 3 
 
4 
// Activity type constants for consistent usage
5 
var ActivityType = {
6 
	OPENED: "OPENED",
7 
	COMMUNICATION_IN: "COMMUNICATION_IN",
8 
	COMMUNICATION_OUT: "COMMUNICATION_OUT",
9 
	COMMUNICATION_INTERNAL: "COMMUNICATION_INTERNAL",
10 
	RESOLVED: "RESOLVED",
11 
	RESOLVED_ACCEPTED: "RESOLVED_ACCEPTED",
12 
	RESOLVED_REJECTED: "RESOLVED_REJECTED",
13 
	ESCALATED: "ESCALATED",
14 
	ASSIGNED: "ASSIGNED",
15 
	CATEGORY_CHANGED: "CATEGORY_CHANGED"
16 
};
17 
 
18 
// Helper function to normalize boolean values from various sources
19 
function toBool(val) {
20 
	return val === true || val === "true";
21 
}
22 
 
23 
// Helper function to escape HTML and prevent XSS
24 
function escapeHtml(text) {
25 
	if (text == null) return '';
26 
	var div = document.createElement('div');
27 
	div.textContent = text;
28 
	return div.innerHTML;
29 
}
30 
 
24417 govind 31 
$(function() {
32 
 
27754 amit.gupta 33 
	$(document).on('click', ".create-ticket-category", function() {
24417 govind 34 
		console.log("create ticket category clicked......");
35 
		loadCreateCategory("main-content");
36 
	});
27754 amit.gupta 37 
	$(document).on('click', ".create-region", function() {
24417 govind 38 
		loadCreateRegion("main-content");
39 
	});
27755 amit.gupta 40 
	$(document).on('click', "#manager-ticket-search-by-partner-name",
27410 tejbeer 41 
		function() {
42 
			var searchContent = $(this).data('id');
43 
			var searchValue = $("#typeaheadpartnername").val();
44 
			var searchType = $("#managersearchType").val();
45 
			var managerTicketStatus = $("#managerTicketStatus").val();
46 
			var managerTicketorderBy = $("#managerTicketorderBy").val();
47 
			if (typeof (searchContent) == "undefined" || !searchContent) {
48 
				searchContent = "";
49 
			}
24747 govind 50 
 
27410 tejbeer 51 
			loadManagerTicket("main-content", managerTicketStatus,
52 
				managerTicketorderBy, searchType, searchContent,
53 
				searchValue);
24747 govind 54 
 
27410 tejbeer 55 
		});
27755 amit.gupta 56 
	$(document).on('click', "#retailer-details-search-button-by-ticketId",
27410 tejbeer 57 
		function() {
58 
			var searchContent = $("#search-by-ticketId").val();
59 
			var searchType = $("#managersearchType").val();
60 
			var managerTicketStatus = $("#managerTicketStatus").val();
61 
			var managerTicketorderBy = $("#managerTicketorderBy").val();
62 
			if (typeof (searchContent) == "undefined" || !searchContent) {
63 
				searchContent = "";
64 
			}
65 
			if (searchContent == "" || searchContent == undefined
66 
				|| searchContent == null) {
67 
				alert("Input field can't be empty");
68 
				return false;
69 
			}
70 
			loadManagerTicket("main-content", managerTicketStatus,
71 
				managerTicketorderBy, searchType, searchContent, null);
24747 govind 72 
 
27410 tejbeer 73 
		});
27755 amit.gupta 74 
	$(document).on('click', "#assignee-ticket-search-by-partner-name",
27410 tejbeer 75 
		function() {
76 
			var searchContent = $(this).data('id');
77 
			var searchValue = $("#typeaheadpartnernameforassignee").val();
78 
			var searchType = $("#assigneesearchType").val();
79 
			var ticketStatus = $("#ticketStatus").val();
80 
			var ticketorderBy = $("#orderBy").val();
81 
			console.log(ticketStatus);
82 
			console.log(ticketorderBy);
83 
			console.log(searchValue);
84 
			if (typeof (searchContent) == "undefined" || !searchContent) {
85 
				searchContent = "";
86 
			}
24747 govind 87 
 
27410 tejbeer 88 
			loadMyTicket("main-content", ticketStatus, ticketorderBy,
89 
				searchType, searchContent, searchValue);
24787 govind 90 
 
27410 tejbeer 91 
		});
27755 amit.gupta 92 
	$(document).on('click', "#assignee-retailer-details-search-button-by-ticketId",
27410 tejbeer 93 
		function() {
94 
			var searchContent = $("#assignee-search-by-ticketId").val();
95 
			var searchType = $("#assigneesearchType").val();
96 
			var ticketStatus = $("#ticketStatus").val();
97 
			var ticketorderBy = $("#orderBy").val();
98 
			if (typeof (searchContent) == "undefined" || !searchContent) {
99 
				searchContent = "";
100 
			}
101 
			if (searchContent == "" || searchContent == undefined
102 
				|| searchContent == null) {
103 
				alert("Input field can't be empty");
104 
				return false;
105 
			}
106 
			console.log(ticketStatus);
107 
			console.log(ticketorderBy);
108 
			loadMyTicket("main-content", ticketStatus, ticketorderBy,
109 
				searchType, searchContent, null);
24787 govind 110 
 
27410 tejbeer 111 
		});
24787 govind 112 
 
27754 amit.gupta 113 
	$(document).on('click', "#ticket-last-activity", function() {
24620 govind 114 
		var ticketId = $(this).data('ticketid');
115 
		var activity = $(this).data('activity');
116 
		console.log(ticketId);
117 
		console.log(activity);
24699 govind 118 
		if (confirm("Are you sure!") == true) {
24620 govind 119 
			createLastActivity(ticketId, activity);
120 
		}
121 
	});
24471 govind 122 
 
27754 amit.gupta 123 
	$(document).on('change', "#region", function() {
24620 govind 124 
		var regionId = $("#region").val();
24557 govind 125 
		console.log(regionId);
126 
		loadPartnerForRegion(regionId);
127 
	});
25570 tejbeer 128 
 
27754 amit.gupta 129 
	$(document).on('change', "#regionPosition", function() {
25570 tejbeer 130 
		var regionId = $("#regionPosition").val();
131 
		console.log(regionId);
132 
		loadPartnerForRegionId(regionId);
133 
	});
134 
 
27754 amit.gupta 135 
	$(document).on('change', "#managersearchType", function() {
24747 govind 136 
		var searchType = $("#managersearchType").val();
137 
		console.log(searchType);
138 
		var html;
139 
		if (searchType == "PARTNER_NAME") {
140 
			$('.byPartnerName').css('display', 'inline-block');
141 
			$('.byTicketId').css('display', 'none');
142 
			$("#search-by-ticketId").val("");
143 
		} else {
144 
			$('.byPartnerName').css('display', 'none');
145 
			$('.byTicketId').css('display', 'inline-block');
24824 govind 146 
			$('#manager-ticket-search-by-partner-name').data('id', "");
24747 govind 147 
		}
24557 govind 148 
 
24747 govind 149 
	});
27754 amit.gupta 150 
	$(document).on('change', "#assigneesearchType", function() {
24787 govind 151 
		var searchType = $("#assigneesearchType").val();
152 
		console.log(searchType);
153 
		var html;
154 
		if (searchType == "PARTNER_NAME") {
155 
			$('.assigneebyPartnerName').css('display', 'inline-block');
156 
			$('.assigneebyTicketId').css('display', 'none');
157 
			$("#assignee-search-by-ticketId").val("");
158 
		} else {
159 
			$('.assigneebyPartnerName').css('display', 'none');
160 
			$('.assigneebyTicketId').css('display', 'inline-block');
24824 govind 161 
			$("#assignee-ticket-search-by-partner-name").data('id', '');
24787 govind 162 
		}
24747 govind 163 
 
24787 govind 164 
	});
165 
 
31762 tejbeer 166 
	$(document).on('click', ".change-ticket-auth-button",
167 
		function() {
168 
			var ticketId = $("#ticketId").val();
169 
			var subCategory = $("#subCategory").val();
170 
			var authUserId = $("#authUserCategory").val();
171 
			var categoryId = $("#categoryAuth").val();
172 
 
173 
			var escalationType = $("#escalationType").val();
174 
			console.log(ticketId);
175 
			if (subCategory == null || subCategory == ""
176 
				|| subCategory == undefined) {
177 
				alert("Choose appropriate subCategory");
178 
				return false;
179 
			}
180 
			console.log(subCategory);
181 
			console.log(authUserId);
182 
 
183 
			console.log(categoryId);
184 
 
185 
			if (confirm("Are you sure you want to change ticket!") == true) {
186 
				changeTicket(ticketId, subCategory, authUserId,
187 
					categoryId, escalationType);
188 
			}
189 
		});
190 
 
27755 amit.gupta 191 
	$(document).on('click', ".change-ticket-button",
31762 tejbeer 192 
		function() {
193 
			var ticketId = $("#ticketId").val();
194 
			var subCategory = $("#subCategory").val();
195 
			var authUserId;
196 
			var categoryId = $("#category").val();
197 
 
198 
			var escalationType = $("#escalationType").val();
199 
			console.log(ticketId);
200 
			if (subCategory == null || subCategory == ""
201 
				|| subCategory == undefined) {
202 
				alert("Choose appropriate subCategory");
203 
				return false;
204 
			}
205 
 
206 
			console.log(subCategory);
207 
 
208 
			console.log(categoryId);
209 
			console.log(authUserId);
210 
			if (confirm("Are you sure you want to change ticket!") == true) {
211 
				changeTicket(ticketId, subCategory, authUserId,
212 
					categoryId, escalationType);
213 
			}
214 
		});
34913 ranu 215 
 
216 
	$(document).on('click', ".change-partner-ticket-button",
217 
		function () {
218 
			var ticketId = $("#ticketId").val();
219 
			var subCategory = $("#subCategory").val();
220 
			var authUserId;
221 
			var categoryId = $("#category").val();
222 
 
223 
			var escalationType = $("#escalationType").val();
224 
			console.log(ticketId);
225 
			if (subCategory == null || subCategory == ""
226 
				|| subCategory == undefined) {
227 
				alert("Choose appropriate subCategory");
228 
				return false;
229 
			}
230 
 
231 
			console.log(subCategory);
232 
 
233 
			console.log(categoryId);
234 
			console.log(authUserId);
235 
			if (confirm("Are you sure you want to change ticket!") == true) {
236 
				changeMyPartnerTicket(ticketId, subCategory, authUserId,
237 
					categoryId, escalationType);
238 
			}
239 
		});
27754 amit.gupta 240 
	$(document).on('click', "#edit-ticket", function() {
24471 govind 241 
		var ticketId = $(this).data('ticketid1');
24467 govind 242 
		loadEditTicket(ticketId);
24439 govind 243 
	});
34913 ranu 244 
 
245 
	$(document).on('click', "#edit-ticket-partner", function () {
246 
		var ticketId = $(this).data('ticketid1');
247 
		loadMyPartnerEditTicket(ticketId);
248 
	});
249 
 
27754 amit.gupta 250 
	$(document).on('click', ".manager-ticket", function() {
24747 govind 251 
		loadManagerTicket("main-content", null, null);
24439 govind 252 
	});
27754 amit.gupta 253 
	$(document).on('click', ".access-management", function() {
26014 amit.gupta 254 
		loadAccessManagement("main-content", null, null);
255 
	});
27754 amit.gupta 256 
	$(document).on('click', ".ticketType", function() {
24534 govind 257 
		console.log("create Region");
24417 govind 258 
		loadCreateRegion("main-content");
259 
	});
27754 amit.gupta 260 
	$(document).on('click', "#activities", function() {
24417 govind 261 
		var ticketId = $(this).data('ticketid');
262 
		var assignee = $(this).data('assignee');
24824 govind 263 
		var internal = $(this).data('internal');
264 
		var roleType = $(this).data('role');
35569 amit 265 
		var isCrmUser = $(this).data('crm');
24417 govind 266 
		console.log(assignee);
35569 amit 267 
		loadActivities(ticketId, assignee, internal, roleType, isCrmUser);
24417 govind 268 
	});
27754 amit.gupta 269 
	$(document).on('click', ".my-ticket", function() {
24824 govind 270 
		loadMyTicket("main-content", null, null, null, null, null);
24417 govind 271 
	});
27754 amit.gupta 272 
	$(document).on('click', "#close-ticket", function() {
24417 govind 273 
		var ticketId = $(this).data('ticketid');
24439 govind 274 
		closeTicket(ticketId);
24417 govind 275 
	});
27410 tejbeer 276 
 
27754 amit.gupta 277 
	$(document).on('change', '.partners', function() {
27410 tejbeer 278 
		console.log("Hello");
279 
	});
27270 tejbeer 280 
	var documentIds = [];
281 
	var count = 0;
282 
 
27755 amit.gupta 283 
	$(document).on('click', ".submit-message-button",
27410 tejbeer 284 
		function() {
285 
			var message = $("#activityMessage").val();
286 
			var internal = $("#internalCommunication").prop("checked");
287 
			if (message == "" || message == null || message == undefined) {
288 
				alert("message field can't be empty");
289 
				return false;
290 
			}
291 
			var ticketId = $("#ticketIdforactivity").val();
292 
			var assignee = $("#assigneeUser").val();
293 
			var roleType = $("#role").val();
35569 amit 294 
			var isCrmUser = $("#crmUser").val();
27410 tejbeer 295 
			count = 0;
296 
			console.log(message, ticketId, assignee);
27285 tejbeer 297 
 
35569 amit 298 
			createActivity(message, ticketId, assignee, internal, roleType, isCrmUser,
27410 tejbeer 299 
				documentIds);
300 
		});
27270 tejbeer 301 
 
27754 amit.gupta 302 
	$(document).on('click', ".uploadFile", function() {
27270 tejbeer 303 
		$("#file1").trigger('click');
24417 govind 304 
	});
305 
 
27755 amit.gupta 306 
	$(document).on('change', "input[name=file1]",
31762 tejbeer 307 
		function(evt) {
308 
			var output = [];
309 
			var fileBundle = [];
310 
			for (var i = 0, f; f = evt.target.files[i]; i++) {
311 
				count++;
312 
				console.log(count);
313 
				if (evt.target.files[i].size > 5000000) {
314 
					alert("Size should be less than 5MB");
315 
					return false;
316 
				}
27270 tejbeer 317 
 
31762 tejbeer 318 
				if (count > "5") {
319 
					alert("five files send at a time");
320 
					var lilength = $('.fileList li').size();
321 
					console.log(lilength);
322 
					count = lilength;
323 
					console.log(lilength)
324 
					return false;
325 
				}
27270 tejbeer 326 
 
31762 tejbeer 327 
				var file = evt.target.files[i];
328 
				fileBundle.push(file);
329 
				console.log(fileBundle);
27270 tejbeer 330 
 
31762 tejbeer 331 
				var removeLink = "<a class=\"removeFile\" href=\"#\" data-fileid=\""
332 
					+ i + "\">Remove</a>";
27270 tejbeer 333 
 
31762 tejbeer 334 
				output.push("<li><strong>", file.name,
335 
					"</strong> - ", "&nbsp; &nbsp; ",
336 
					removeLink, "</li> ");
27270 tejbeer 337 
 
31762 tejbeer 338 
			}
27270 tejbeer 339 
 
31762 tejbeer 340 
			for (var j = 0; j < fileBundle.length; j++) {
341 
				console.log(fileBundle[j])
342 
				var url = context + '/document-upload';
343 
				doAjaxUploadRequestHandler(
344 
					url,
345 
					'POST',
346 
					fileBundle[j],
347 
					function(response) {
348 
						console.log(response);
349 
						var documentId = response.response.document_id;
350 
						console.log("documentId : "
351 
							+ documentId);
352 
						documentIds.push(documentId);
27270 tejbeer 353 
 
31762 tejbeer 354 
					});
27270 tejbeer 355 
 
31762 tejbeer 356 
			}
357 
			console.log(documentIds);
358 
			$(".fileList").append(output.join(""));
27270 tejbeer 359 
 
31762 tejbeer 360 
		});
27270 tejbeer 361 
 
27754 amit.gupta 362 
	$(document).on('click', ".removeFile", function(e) {
27270 tejbeer 363 
		e.preventDefault();
27285 tejbeer 364 
		console.log("Hello")
27270 tejbeer 365 
		var fileId = $(this).parent().children("a").data("fileid");
27285 tejbeer 366 
		for (var i = 0; i < documentIds.length; ++i) {
367 
			if (documentIds[i].id === fileId)
368 
				documentIds.splice(i, 1);
369 
		}
370 
		console.log(documentIds)
371 
		$(this).parent().remove();
372 
		var lilen = $('.fileList li').size();
27270 tejbeer 373 
 
27285 tejbeer 374 
		count = lilen;
375 
		console.log(count)
376 
		/*
377 
		 * var lilength = $('.fileList li').size(); if (lilength == 1) {
378 
		 * console.log(lilength) $(".fileList li").remove(); } else {
379 
		 * console.log(lilength) $(".fileList li").eq(fileId).remove(); } var
380 
		 * lilen = $('.fileList li').size();
381 
		 *
382 
		 * count = lilen; console.log(count)
383 
		 *
384 
		 * console.log(documentIds);
385 
		 */
27270 tejbeer 386 
 
387 
	});
388 
 
27755 amit.gupta 389 
	$(document).on('click', "#tickets-paginated .next",
27410 tejbeer 390 
		function() {
391 
			var searchType = $("#assigneesearchType").val();
392 
			var ticketStatus = $("#ticketStatus").val();
393 
			var ticketStatus = $("#ticketStatus").val();
394 
			var orderBy = $("#orderBy").val();
395 
			var params;
396 
			if (searchType == "" || searchType == undefined
397 
				|| searchType == null || searchType == "TICKET_ID") {
398 
				params = {
399 
					"ticketStatus": ticketStatus,
400 
					"orderby": orderBy
401 
				};
402 
			} else {
403 
				var searchTerm = $("#assignee-partner-name-input").val();
404 
				console.log(searchTerm);
405 
				params = {
406 
					"ticketStatus": ticketStatus,
407 
					"orderby": orderBy,
408 
					"ticketSearchType": searchType,
409 
					"searchTerm": searchTerm
410 
				};
411 
			}
412 
			loadPaginatedNextItems('/cs/myticketPaginated', params,
413 
				'tickets-paginated', 'my-ticket-table',
414 
				'ticket-details-container');
415 
			$(this).blur();
416 
		});
24417 govind 417 
 
27755 amit.gupta 418 
	$(document).on('click', "#manager-tickets-paginated .previous",
27410 tejbeer 419 
		function() {
24747 govind 420 
 
27410 tejbeer 421 
			var ticketStatus = $("#managerTicketStatus").val();
422 
			var orderBy = $("#managerTicketorderBy").val();
423 
			var searchType = $("#managersearchType").val();
424 
			var params;
425 
			if (searchType == "" || searchType == undefined
426 
				|| searchType == null || searchType == "TICKET_ID") {
427 
				params = {
428 
					"ticketStatus": ticketStatus,
429 
					"orderby": orderBy
430 
				};
431 
			} else {
432 
				var searchTerm = $("#partner-name-input").val();
433 
				console.log(searchTerm);
434 
				params = {
435 
					"ticketStatus": ticketStatus,
436 
					"orderby": orderBy,
437 
					"ticketSearchType": searchType,
438 
					"searchTerm": searchTerm
439 
				};
440 
			}
441 
			loadPaginatedPreviousItems('/cs/managerTicket-paginated',
442 
				params, 'manager-tickets-paginated',
443 
				'manager-ticket-table',
444 
				'manager-ticket-details-container');
445 
			$(this).blur();
446 
		});
27755 amit.gupta 447 
	$(document).on('click', "#manager-tickets-paginated .next",
27410 tejbeer 448 
		function() {
449 
			var ticketStatus = $("#managerTicketStatus").val();
450 
			var orderBy = $("#managerTicketorderBy").val();
451 
			var searchType = $("#managersearchType").val();
452 
			var params;
453 
			if (searchType == "" || searchType == undefined
454 
				|| searchType == null || searchType == "TICKET_ID") {
455 
				params = {
456 
					"ticketStatus": ticketStatus,
457 
					"orderby": orderBy
458 
				};
459 
			} else {
460 
				var searchTerm = $("#partner-name-input").val();
461 
				console.log(searchTerm);
462 
				params = {
463 
					"ticketStatus": ticketStatus,
464 
					"orderby": orderBy,
465 
					"ticketSearchType": searchType,
466 
					"searchTerm": searchTerm
467 
				};
468 
			}
24699 govind 469 
 
27410 tejbeer 470 
			loadPaginatedNextItems('/cs/managerTicket-paginated', params,
471 
				'manager-tickets-paginated', 'manager-ticket-table',
472 
				'manager-ticket-details-container');
473 
			$(this).blur();
474 
		});
24467 govind 475 
 
27755 amit.gupta 476 
	$(document).on('click', "#tickets-paginated .previous",
27410 tejbeer 477 
		function() {
478 
			var searchType = $("#assigneesearchType").val();
479 
			var ticketStatus = $("#ticketStatus").val();
480 
			var ticketStatus = $("#ticketStatus").val();
481 
			var orderBy = $("#orderBy").val();
482 
			var params;
483 
			if (searchType == "" || searchType == undefined
484 
				|| searchType == null || searchType == "TICKET_ID") {
485 
				params = {
486 
					"ticketStatus": ticketStatus,
487 
					"orderby": orderBy
488 
				};
489 
			} else {
490 
				var searchTerm = $("#assignee-partner-name-input").val();
491 
				console.log(searchTerm);
492 
				params = {
493 
					"ticketStatus": ticketStatus,
494 
					"orderby": orderBy,
495 
					"ticketSearchType": searchType,
496 
					"searchTerm": searchTerm
497 
				};
498 
			}
499 
			loadPaginatedPreviousItems('/cs/myticketPaginated', params,
500 
				'tickets-paginated', 'my-ticket-table',
501 
				'ticket-details-container');
502 
			$(this).blur();
503 
		});
27755 amit.gupta 504 
	$(document).on('click', "#positions-paginated .next",
27410 tejbeer 505 
		function() {
506 
			loadPaginatedNextItems('/cs/position-paginated', null,
507 
				'positions-paginated', 'position-table',
508 
				'position-details-container');
509 
			$(this).blur();
510 
		});
24417 govind 511 
 
27755 amit.gupta 512 
	$(document).on('click', "#positions-paginated .previous",
27410 tejbeer 513 
		function() {
514 
			loadPaginatedPreviousItems('/cs/position-paginated', null,
515 
				'positions-paginated', 'position-table',
516 
				'position-details-container');
517 
			$(this).blur();
518 
		});
24471 govind 519 
 
27754 amit.gupta 520 
	$(document).on('click', ".create-partner-region", function() {
24417 govind 521 
		loadCreatePartnerRegion("main-content");
522 
	});
27754 amit.gupta 523 
	$(document).on('click', ".create-ticket", function() {
24417 govind 524 
		loadCreateTicket("main-content");
525 
	});
34913 ranu 526 
 
527 
	$(document).on('click', ".my-partner-ticket", function () {
528 
		loadMyPartnerTicket("main-content");
529 
	});
27755 amit.gupta 530 
	$(document).on('click', ".create-ticket-button",
31762 tejbeer 531 
		function() {
532 
			var categoryId = $('#category').val();
533 
			var subCategoryId = $('#subCategory').val();
534 
			if (categoryId == "" || categoryId == null
535 
				|| categoryId == undefined) {
536 
				alert("select appropriate category");
537 
				return false;
538 
			}
539 
			if (subCategoryId == "" || subCategoryId == null
540 
				|| subCategoryId == undefined) {
541 
				alert("select appropriate subCategoryId");
542 
				return false;
543 
			}
544 
			var dialog = bootbox
545 
				.dialog({
546 
					title: "Are you sure want to change create ticket!",
547 
					message: "<div class=form-inline'>"
548 
						+ "<label for='message'>Message:</label>"
549 
						+ "<textarea class='form-control' rows='2' id='message'></textarea>"
550 
						+ "</div>",
551 
					buttons: {
552 
						cancel: {
553 
							label: "cancel",
554 
							className: 'btn-danger',
555 
							callback: function() {
556 
								loadCreateTicket("main-content");
557 
							}
558 
						},
559 
						ok: {
560 
							label: "ok",
561 
							className: 'btn-info',
562 
							callback: function() {
563 
								message = $('#message').val();
564 
								console.log(message);
565 
								if (message == ""
566 
									|| message == null
567 
									|| message == undefined) {
568 
									alert("message field can't be empty");
569 
									return false;
27410 tejbeer 570 
								}
31762 tejbeer 571 
								var params = {
572 
									"categoryId": categoryId,
573 
									"subCategoryId": subCategoryId,
574 
									"message": message
575 
								}
576 
								doPostAjaxRequestWithParamsHandler(
577 
									context
578 
									+ "/cs/createTicket",
579 
									params,
580 
									function(response) {
581 
										if (response == "true") {
582 
											alert("successfully created");
583 
											loadCreateTicket("main-content");
584 
										} else {
585 
											alert("You have reached maximum number of tickets Resolved , pls click on Resolved for the resolved tickets to create new.");
586 
										}
587 
									});
24417 govind 588 
 
27410 tejbeer 589 
							}
590 
						}
31762 tejbeer 591 
					}
592 
				});
24417 govind 593 
 
31762 tejbeer 594 
		});
27754 amit.gupta 595 
	$(document).on('click', ".create-position", function() {
24417 govind 596 
		loadCreatePosition("main-content");
597 
	});
598 
 
27754 amit.gupta 599 
	$(document).on('click', ".positionPartnerView", function() {
27410 tejbeer 600 
		$clickedElement = $(this);
601 
		var positionId = $clickedElement.data("positionid");
602 
		$tdElement = $(this).closest('td');
603 
		doGetAjaxRequestHandler(context + "/cs/getPosition?positionId=" + positionId, function(response) {
31762 tejbeer 604 
 
27410 tejbeer 605 
			$tdElement.html(response);
606 
			$tdElement.find('.partners').multiselect({
607 
				includeSelectAllOption: true,
608 
				multiple: true,
609 
				maxHeight: 200,
610 
				buttonWidth: '180px',
611 
				numberDisplayed: 1,
612 
				nonSelectedText: 'Partners',
613 
				nSelectedText: ' - Users Selected',
614 
				allSelectedText: 'All Users Selected',
615 
				enableFiltering: true,
616 
				enableCaseInsensitiveFiltering: true
617 
			});
618 
		});
619 
	});
620 
 
621 
 
27755 amit.gupta 622 
	$(document).on('change', "#ticketStatus",
27410 tejbeer 623 
		function() {
624 
			var ticketStatus = $("#ticketStatus").val();
625 
			var orderBy = $("#orderBy").val();
626 
			var searchType = $("#assigneesearchType").val();
627 
			if (searchType == "" || searchType == undefined
628 
				|| searchType == null) {
629 
				loadMyTicket("main-content", ticketStatus, orderBy, null,
630 
					null, null);
631 
			} else {
632 
				if (searchType == "PARTNER_NAME") {
633 
					var searchTerm = $("#assignee-partner-name-input")
634 
						.val();
635 
					var searchValue = $("#typeaheadpartnernameforassignee")
636 
						.val();
637 
					loadMyTicket("main-content", ticketStatus, orderBy,
638 
						searchType, searchTerm, searchValue);
24824 govind 639 
				} else {
27410 tejbeer 640 
					var searchTerm = $("#assignee-search-by-ticketId")
641 
						.val();
642 
					loadMyTicket("main-content", ticketStatus, orderBy,
643 
						searchType, searchTerm, null);
24824 govind 644 
				}
27410 tejbeer 645 
			}
646 
		});
27755 amit.gupta 647 
	$(document).on('change', "#orderBy",
27410 tejbeer 648 
		function() {
649 
			var ticketStatus = $("#ticketStatus").val();
650 
			var orderBy = $("#orderBy").val();
651 
			var searchType = $("#assigneesearchType").val();
652 
			if (searchType == "" || searchType == undefined
653 
				|| searchType == null) {
654 
				loadMyTicket("main-content", ticketStatus, orderBy, null,
655 
					null, null);
656 
			} else {
657 
				if (searchType == "PARTNER_NAME") {
658 
					var searchTerm = $("#assignee-partner-name-input")
659 
						.val();
660 
					var searchValue = $("#typeaheadpartnernameforassignee")
661 
						.val();
662 
					loadMyTicket("main-content", ticketStatus, orderBy,
663 
						searchType, searchTerm, searchValue);
24824 govind 664 
				} else {
27410 tejbeer 665 
					var searchTerm = $("#assignee-search-by-ticketId")
666 
						.val();
667 
					loadMyTicket("main-content", ticketStatus, orderBy,
668 
						searchType, searchTerm, null);
24824 govind 669 
				}
27410 tejbeer 670 
			}
671 
		});
27755 amit.gupta 672 
	$(document).on('change', "#managerTicketStatus",
27410 tejbeer 673 
		function() {
674 
			var ticketStatus = $("#managerTicketStatus").val();
675 
			var orderBy = $("#managerTicketorderBy").val();
676 
			var searchType = $("#managersearchType").val();
677 
			if (searchType == "" || searchType == undefined
678 
				|| searchType == null) {
679 
				loadManagerTicket("main-content", ticketStatus, orderBy,
680 
					null, null, null);
681 
			} else {
682 
				if (searchType == "PARTNER_NAME") {
683 
					var searchTerm = $("#partner-name-input").val();
684 
					var searchValue = $("#typeaheadpartnername").val();
685 
					loadManagerTicket("main-content", ticketStatus,
686 
						orderBy, searchType, searchTerm, searchValue);
24747 govind 687 
				} else {
27410 tejbeer 688 
					var searchTerm = $("#search-by-ticketId").val();
689 
					loadManagerTicket("main-content", ticketStatus,
690 
						orderBy, searchType, searchTerm, null);
24747 govind 691 
				}
27410 tejbeer 692 
			}
24747 govind 693 
 
27410 tejbeer 694 
		});
27755 amit.gupta 695 
	$(document).on('change', "#managerTicketorderBy",
27410 tejbeer 696 
		function() {
697 
			var ticketStatus = $("#managerTicketStatus").val();
698 
			var orderBy = $("#managerTicketorderBy").val();
699 
			var searchType = $("#managersearchType").val();
700 
			var searchType = $("#managersearchType").val();
701 
			if (searchType == "" || searchType == undefined
702 
				|| searchType == null) {
703 
				loadManagerTicket("main-content", ticketStatus, orderBy,
704 
					null, null, null);
705 
			} else {
706 
				if (searchType == "PARTNER_NAME") {
707 
					var searchTerm = $("#partner-name-input").val();
708 
					var searchValue = $("#typeaheadpartnername").val();
709 
					loadManagerTicket("main-content", ticketStatus,
710 
						orderBy, searchType, searchTerm, searchValue);
24747 govind 711 
				} else {
27410 tejbeer 712 
					var searchTerm = $("#search-by-ticketId").val();
713 
					loadManagerTicket("main-content", ticketStatus,
714 
						orderBy, searchType, searchTerm, null);
24747 govind 715 
				}
27410 tejbeer 716 
			}
24747 govind 717 
 
27410 tejbeer 718 
		});
27754 amit.gupta 719 
	$(document).on('change', "#category", function() {
24417 govind 720 
		var categoryId = $("#category").val();
31762 tejbeer 721 
		//	$("#auth-user-for-category").hide();
24417 govind 722 
		loadSubCategories(categoryId);
723 
	});
31762 tejbeer 724 
 
725 
	$(document).on('change', "#authUserCategory", function() {
726 
		var authId = $("#authUserCategory").val();
727 
		console.log(authId)
728 
		loadCategories(authId);
729 
	});
730 
 
731 
	$(document).on('change', "#categoryAuth", function() {
732 
		var categoryId = $("#categoryAuth").val();
733 
		var authId = $("#authUserCategory").val();
734 
 
735 
		console.log(categoryId)
736 
		loadAuthSubCategories(categoryId, authId);
737 
	});
738 
 
739 
 
33081 ranu 740 
	$(document).on('click', ".create-ticket-category-button", function () {
741 
		console.log("create-ticket-category-button clicked......");
742 
 
743 
		var name = $("#categoryName").val();
744 
		var description = $("#categorydescription").val();
745 
		var categoryType = $("#categoryType").is(":checked") ? 1 : 0;
746 
 
747 
		console.log('cccccccccccccc', name, description, categoryType);
748 
 
749 
		if (name === "" || name === null || name === undefined) {
750 
			alert("Name field can't be empty");
751 
			return false;
752 
		}
753 
 
754 
		if (description === "" || description === null || description === undefined) {
755 
			alert("Description field can't be empty");
756 
			return false;
757 
		}
758 
 
759 
		if (confirm("Are you sure you want to create a ticket category?")) {
760 
			createCategory("main-content", name, description, categoryType);
761 
		}
762 
	});
763 
 
27755 amit.gupta 764 
	$(document).on('click', ".create-region-button",
31762 tejbeer 765 
		function() {
766 
			var name = $("#regionName").val();
767 
			var description = $("#regiondescription").val();
768 
			if (name == "" || name == null || name == undefined) {
769 
				alert("Name field can't be empty");
770 
				return false;
771 
			}
772 
			if (description == "" || description == null
773 
				|| description == undefined) {
774 
				alert("Description field can't be empty");
775 
				return false;
776 
			}
777 
			if (confirm("Are you sure you want to create region!") == true) {
778 
				createRegion("main-content", name, description);
779 
			}
780 
		});
24417 govind 781 
 
27755 amit.gupta 782 
	$(document).on('click', ".create-partner-region-button",
31762 tejbeer 783 
		function() {
24417 govind 784 
 
31762 tejbeer 785 
			var regionId = $("#region").val();
786 
			var fofoIds = $("#partner").val();
787 
			console.log(regionId, fofoIds);
788 
			if (regionId == "" || regionId == null
789 
				|| regionId == undefined) {
790 
				alert("regionId field can't be empty");
791 
				return false;
792 
			}
793 
			if (fofoIds == "" || fofoIds == null
794 
				|| fofoIds == undefined) {
795 
				alert("select appropriate partner");
796 
				return false;
797 
			}
798 
			if (confirm("Are you sure you want to create partner region!") == true) {
799 
				createPartnerRegion("main-content", regionId,
800 
					fofoIds);
801 
			}
802 
		});
27755 amit.gupta 803 
	$(document).on('click', ".create-position-button",
31762 tejbeer 804 
		function() {
24417 govind 805 
 
31762 tejbeer 806 
			var authUser = $("#authUser").val();
807 
			var ticketCategoryPosition = $(
808 
				"#ticketCategoryPosition").val();
809 
			var escalationType = $("#escalationType").val();
810 
			var regionPosition = $("#regionPosition").val();
25570 tejbeer 811 
 
812 
 
31771 tejbeer 813 
			let ticketAssignee = $('#ticketAssignee').is(':checked');
814 
 
815 
 
816 
			console.log(ticketAssignee);
31762 tejbeer 817 
			var fofoIds = $("#partner").val();
818 
			if (fofoIds.includes("0")) {
819 
				fofoIds = [0];
820 
				console.log(fofoIds);
821 
			} else {
822 
				console.log(fofoIds);
823 
			}
824 
			console.log(authUser, ticketCategoryPosition,
825 
				escalationType, regionPosition);
826 
			if (authUser == "" || authUser == null
827 
				|| authUser == undefined) {
828 
				alert("select appropriate authUser");
829 
				return false;
830 
			}
831 
			if (ticketCategoryPosition == ""
832 
				|| ticketCategoryPosition == null
833 
				|| ticketCategoryPosition == undefined) {
834 
				alert("select appropriate category");
835 
				return false;
836 
			}
837 
			if (escalationType == "" || escalationType == null
838 
				|| escalationType == undefined) {
839 
				alert("select appropriate escalationType");
840 
				return false;
841 
			}
842 
			if (regionPosition == "" || regionPosition == null
843 
				|| regionPosition == undefined) {
844 
				alert("select appropriate Region");
845 
				return false;
846 
			}
24417 govind 847 
 
31762 tejbeer 848 
			if (confirm("Are you sure you want to create Position!") == true) {
849 
				createPosition("main-content", authUser,
850 
					ticketCategoryPosition, escalationType,
31771 tejbeer 851 
					regionPosition, fofoIds,
852 
					ticketAssignee
853 
				);
31762 tejbeer 854 
			}
855 
 
856 
		});
857 
 
27754 amit.gupta 858 
	$(document).on('change', "#ticketCategory", function() {
24417 govind 859 
		console.log("change ticket category clicked......");
860 
		var ticketCategoryId = $(this).val();
861 
		console.log(ticketCategoryId);
862 
		loadticketSubCategoryById(ticketCategoryId);
863 
	});
27754 amit.gupta 864 
	$(document).on('click', ".create-ticket-sub-category", function() {
24417 govind 865 
		console.log("create ticket category clicked......");
866 
		loadCreateSubCategory("main-content");
867 
	});
868 
 
27755 amit.gupta 869 
	$(document).on('click', ".create-ticket-sub-category-button",
31762 tejbeer 870 
		function() {
871 
			console
872 
				.log("create-ticket-category-button clicked......");
873 
			var name = $("#subcategoryName").val();
874 
			var description = $("#subcategorydescription").val();
875 
			var ticketCategoryId = $("#ticketCategory").val();
876 
			console.log(name, description);
877 
			if (name == "" || name == null || name == undefined) {
878 
				alert("Name field can't be empty");
879 
				return false;
880 
			}
881 
			if (description == "" || description == null
882 
				|| description == undefined) {
883 
				alert("Description field can't be empty");
884 
				return false;
885 
			}
886 
			if (ticketCategoryId == "" || ticketCategoryId == null
887 
				|| ticketCategoryId == undefined) {
888 
				alert("select appropriate category name");
889 
				return false;
890 
			}
891 
			if (confirm("Are you sure you want to create ticket category!") == true) {
892 
				createSubCategory("main-content", name,
893 
					description, ticketCategoryId);
894 
			}
895 
		});
27754 amit.gupta 896 
	$(document).on('click', ".remove-position", function() {
24471 govind 897 
		var positionId = $(this).data('positionid');
898 
		if (confirm("Are you sure you want to remove position!") == true) {
24534 govind 899 
			removePosition(positionId);
24471 govind 900 
		}
901 
	});
24417 govind 902 
 
31762 tejbeer 903 
 
904 
	$(document).on('change', "#ticketAssign", function() {
905 
		var positionId = $(this).data('positionid');
906 
		if (confirm("Are you sure you want to change ticket Assignee !") == true) {
907 
			doPostAjaxRequestHandler(context + "/cs/changeTicketAssignee?positionId="
908 
				+ positionId, function(response) {
909 
					if (response == "true") {
910 
						alert("change successfully");
911 
						loadCreatePosition("main-content");
912 
					}
913 
				});
914 
		}
915 
	});
916 
 
917 
 
918 
 
919 
 
27755 amit.gupta 920 
	$(document).on('click', ".update-position",
31762 tejbeer 921 
		function() {
922 
			var positionId = $(this).data('positionid');
923 
			var regionId = $(this).data('regionid');
924 
			var row = $(this);
925 
			var selectedFofoIds = $(this).closest("tr").find(
926 
				'#partners').val();
927 
			if (selectedFofoIds.includes("0")) {
928 
				selectedFofoIds = [0];
929 
				console.log(selectedFofoIds);
930 
			} else {
931 
				console.log(selectedFofoIds);
932 
			}
933 
			if (confirm("Are you sure you want to update the partners!") == true) {
934 
				doPostAjaxRequestWithJsonHandler(context
935 
					+ "/cs/updatePartnerPosition?regionId="
936 
					+ regionId + "&positionId=" + positionId,
937 
					JSON.stringify(selectedFofoIds), function(
938 
						response) {
939 
					if (response == "true") {
940 
						alert("Update successfully");
32885 shampa 941 
						//loadCreatePosition("main-content");
31762 tejbeer 942 
					}
943 
				});
944 
			}
25570 tejbeer 945 
 
31762 tejbeer 946 
		});
27410 tejbeer 947 
 
24417 govind 948 
});
949 
 
950 
function loadCreateCategory(domId) {
951 
	doGetAjaxRequestHandler(context + "/cs/createCategory", function(response) {
952 
		$('#' + domId).html(response);
953 
	});
954 
}
24534 govind 955 
function removePosition(positionId) {
956 
	doDeleteAjaxRequestHandler(context + "/cs/removePosition?positionId="
27410 tejbeer 957 
		+ positionId, function(response) {
958 
			if (response == "true") {
959 
				alert("Position removed successfully");
960 
				loadCreatePosition("main-content");
961 
			}
962 
		});
24471 govind 963 
}
24417 govind 964 
 
965 
function loadCreateRegion(domId) {
966 
	doGetAjaxRequestHandler(context + "/cs/createRegion", function(response) {
967 
		$('#' + domId).html(response);
968 
	});
969 
}
24824 govind 970 
function loadMyTicket(domId, ticketStatus, sortOrder, ticketSearchType,
27410 tejbeer 971 
	searchTerm, searchValue) {
24620 govind 972 
 
24699 govind 973 
	if (ticketStatus == null && sortOrder == null) {
974 
		doGetAjaxRequestHandler(context + "/cs/myticket", function(response) {
975 
			$('#' + domId).html(response);
976 
		});
24824 govind 977 
	} else if (ticketSearchType == null) {
24699 govind 978 
		doGetAjaxRequestHandler(context + "/cs/myticket?ticketStatus="
27410 tejbeer 979 
			+ ticketStatus + "&orderby=" + sortOrder, function(response) {
980 
				$('#' + domId).html(response);
981 
			});
24824 govind 982 
	} else {
983 
		doGetAjaxRequestHandler(context + "/cs/myticket?ticketStatus="
27410 tejbeer 984 
			+ ticketStatus + "&orderby=" + sortOrder + "&ticketSearchType="
985 
			+ ticketSearchType + "&searchTerm=" + searchTerm, function(
24824 govind 986 
				response) {
987 
			$('#' + domId).html(response);
988 
			if (ticketSearchType == "PARTNER_NAME") {
989 
				$('.assigneebyPartnerName').css('display', 'inline-block');
990 
				$('.assingeebyTicketId').css('display', 'none');
991 
				$("#typeaheadpartnernameforassignee").val(searchValue);
992 
				$("#assignee-partner-name-input").val(searchTerm);
993 
			} else {
994 
				$('.assigneebyPartnerName').css('display', 'none');
995 
				$('.assigneebyTicketId').css('display', 'inline-block');
996 
				$("#assignee-search-by-ticketId").val(searchTerm);
997 
			}
24699 govind 998 
		});
999 
	}
24417 govind 1000 
}
1001 
 
1002 
function loadCreatePartnerRegion(domId) {
1003 
	doGetAjaxRequestHandler(context + "/cs/createPartnerRegion", function(
27410 tejbeer 1004 
		response) {
24417 govind 1005 
		$('#' + domId).html(response);
1006 
	});
1007 
}
1008 
function loadCreatePosition(domId) {
1009 
	doGetAjaxRequestHandler(context + "/cs/createPosition", function(response) {
1010 
		$('#' + domId).html(response);
1011 
	});
1012 
}
1013 
function loadSubCategories(categoryId) {
1014 
	doGetAjaxRequestHandler(context
27410 tejbeer 1015 
		+ "/cs/getSubCategoriesByCategoryId?categoryId=" + categoryId,
1016 
		function(response) {
1017 
			$('#' + "create-ticket-sub-categories").html(response);
1018 
		});
24417 govind 1019 
}
31762 tejbeer 1020 
 
1021 
function loadCategories(authId) {
1022 
	doGetAjaxRequestHandler(context
1023 
		+ "/cs/getCategoriesByAuthId?authId=" + authId,
1024 
		function(response) {
1025 
			$('#' + "create-tickets-categories-for-auth").html(response);
1026 
		});
1027 
}
1028 
 
1029 
function loadAuthSubCategories(categoryId, authId) {
1030 
	doGetAjaxRequestHandler(context
1031 
		+ "/cs/getSubCategoriesByCategoryId?categoryId=" + categoryId,
1032 
		function(response) {
1033 
			$('#' + "create-ticket-sub-categories-for-auth").html(response);
1034 
		});
1035 
 
1036 
 
1037 
	doGetAjaxRequestHandler(context
1038 
		+ "/cs/getEscalationTypeByCategoryId?categoryId=" + categoryId + "&authId=" + authId,
1039 
		function(response) {
1040 
			$('#' + "create-ticket-escalationType-for-auth").html(response);
1041 
		});
1042 
 
1043 
 
1044 
}
1045 
 
33081 ranu 1046 
function createCategory(domId, name, description, categoryType) {
24417 govind 1047 
	var params = {
27410 tejbeer 1048 
		"name": name,
33081 ranu 1049 
		"description": description,
1050 
		"categoryType": categoryType,
1051 
	};
1052 
 
1053 
	doPostAjaxRequestWithParamsHandler(context + "/cs/createCategory", params, function (response) {
1054 
		alert("Category created successfully");
1055 
		loadCreateCategory(domId);
1056 
	});
24417 govind 1057 
}
33081 ranu 1058 
 
31762 tejbeer 1059 
function changeTicket(ticketId, subCategoryId, authUserId, categoryId, escalationType) {
24467 govind 1060 
	var params = {
27410 tejbeer 1061 
		"ticketId": ticketId,
1062 
		"subCategoryId": subCategoryId,
1063 
		"authUserId": authUserId,
31762 tejbeer 1064 
		"categoryId": categoryId,
1065 
		"escalationType": escalationType
24471 govind 1066 
	}
1067 
	doPostAjaxRequestWithParamsHandler(context + "/cs/edit-ticket", params,
27410 tejbeer 1068 
		function(response) {
1069 
			if (response == "true") {
1070 
				alert("Ticket changed successfully");
1071 
				loadManagerTicket("main-content", null, null, null, null,
1072 
					null);
1073 
			}
1074 
		});
24467 govind 1075 
}
34913 ranu 1076 
 
1077 
function changeMyPartnerTicket(ticketId, subCategoryId, authUserId, categoryId, escalationType) {
1078 
	var params = {
1079 
		"ticketId": ticketId,
1080 
		"subCategoryId": subCategoryId,
1081 
		"authUserId": authUserId,
1082 
		"categoryId": categoryId,
1083 
		"escalationType": escalationType
1084 
	}
1085 
	doPostAjaxRequestWithParamsHandler(context + "/cs/edit-partner-ticket", params,
1086 
		function (response) {
1087 
			if (response == "true") {
1088 
				alert("Ticket changed successfully");
1089 
				loadMyPartnerTicket("main-content", null, null, null, null,
1090 
					null);
1091 
			}
1092 
		});
1093 
}
1094 
 
1095 
 
24417 govind 1096 
function createRegion(domId, name, description) {
1097 
	var params = {
27410 tejbeer 1098 
		"name": name,
1099 
		"description": description
24417 govind 1100 
	}
1101 
	doPostAjaxRequestWithParamsHandler(context + "/cs/createRegion", params,
27410 tejbeer 1102 
		function(response) {
1103 
			if (response == "true") {
1104 
				alert("Region created successfully");
1105 
				loadCreateRegion(domId);
1106 
			}
1107 
		});
24417 govind 1108 
}
1109 
function loadCreateSubCategory(domId) {
1110 
	doGetAjaxRequestHandler(context + "/cs/createSubCategory", function(
27410 tejbeer 1111 
		response) {
24417 govind 1112 
		$('#' + domId).html(response);
1113 
	});
1114 
}
24747 govind 1115 
function loadManagerTicket(domId, ticketStatus, sortOrder, ticketSearchType,
27410 tejbeer 1116 
	searchTerm, searchValue) {
24751 govind 1117 
	if (ticketStatus == null && sortOrder == null) {
24747 govind 1118 
		doGetAjaxRequestHandler(context + "/cs/managerTicket", function(
27410 tejbeer 1119 
			response) {
24699 govind 1120 
			$('#' + domId).html(response);
1121 
		});
24824 govind 1122 
	} else if (ticketSearchType == null) {
24747 govind 1123 
		doGetAjaxRequestHandler(context + "/cs/managerTicket?ticketStatus="
27410 tejbeer 1124 
			+ ticketStatus + "&orderby=" + sortOrder, function(response) {
1125 
				$('#' + domId).html(response);
1126 
			});
24824 govind 1127 
	} else {
24751 govind 1128 
		doGetAjaxRequestHandler(context + "/cs/managerTicket?ticketStatus="
27410 tejbeer 1129 
			+ ticketStatus + "&orderby=" + sortOrder + "&ticketSearchType="
1130 
			+ ticketSearchType + "&searchTerm=" + searchTerm, function(
24747 govind 1131 
				response) {
1132 
			$('#' + domId).html(response);
1133 
			if (ticketSearchType == "PARTNER_NAME") {
1134 
				$('.byPartnerName').css('display', 'inline-block');
1135 
				$('.byTicketId').css('display', 'none');
24748 govind 1136 
				$("#typeaheadpartnername").val(searchValue);
24747 govind 1137 
				$("#partner-name-input").val(searchTerm);
1138 
			} else {
1139 
				$('.byPartnerName').css('display', 'none');
1140 
				$('.byTicketId').css('display', 'inline-block');
1141 
				$("#search-by-ticketId").val(searchTerm);
1142 
			}
1143 
		});
1144 
	}
24439 govind 1145 
}
24417 govind 1146 
function loadCreateTicket(domId) {
1147 
	doGetAjaxRequestHandler(context + "/cs/createTicket", function(response) {
1148 
		$('#' + domId).html(response);
1149 
	});
1150 
}
34913 ranu 1151 
 
1152 
function loadMyPartnerTicket(domId) {
1153 
	doGetAjaxRequestHandler(context + "/cs/myPartyTicketTicket", function (response) {
1154 
		$('#' + domId).html(response);
1155 
	});
1156 
}
24417 govind 1157 
function loadticketSubCategoryById(ticketCategoryId) {
1158 
	doGetAjaxRequestHandler(context
27410 tejbeer 1159 
		+ "/cs/getSubCategoryByCategoryId?ticketCategoryId="
1160 
		+ ticketCategoryId, function(response) {
33081 ranu 1161 
		console.log('response', response);
27410 tejbeer 1162 
			$(".ticket-sub-category-container").html(response);
1163 
		});
24417 govind 1164 
}
1165 
function createPartnerRegion(domId, regionId, fofoIds) {
1166 
	doPostAjaxRequestWithJsonHandler(context
27410 tejbeer 1167 
		+ "/cs/createPartnerRegion?regionId=" + regionId, JSON
24417 govind 1168 
			.stringify(fofoIds), function(response) {
27410 tejbeer 1169 
				if (response == "true") {
1170 
					alert("added region to partner successfully");
1171 
					loadCreatePartnerRegion(domId);
1172 
				}
1173 
			});
24417 govind 1174 
}
1175 
function createSubCategory(domId, name, description, categoryId) {
1176 
	var params = {
27410 tejbeer 1177 
		"categoryId": categoryId,
1178 
		"name": name,
1179 
		"description": description
24417 govind 1180 
	}
1181 
	doPostAjaxRequestWithParamsHandler(context + "/cs/createSubCategory",
27410 tejbeer 1182 
		params, function(response) {
1183 
			alert("Sub Category created successfully");
1184 
			loadCreateSubCategory(domId);
1185 
		});
24417 govind 1186 
}
24620 govind 1187 
function createLastActivity(ticketId, activity) {
1188 
	var params = {
27410 tejbeer 1189 
		"ticketId": ticketId,
1190 
		"lastactivity": activity
24620 govind 1191 
	}
1192 
	doPostAjaxRequestWithParamsHandler(context + "/cs/create-last-activity",
27410 tejbeer 1193 
		params, function(response) {
1194 
			if (response == "true") {
1195 
				alert("successfully mark last activity");
1196 
				loadMyTicket("main-content", null, null);
1197 
			}
1198 
		});
24620 govind 1199 
}
24439 govind 1200 
 
25570 tejbeer 1201 
function createPosition(domId, authUserId, categoryId, escalationType,
31762 tejbeer 1202 
	regionId, fofoIds, ticketAssignee) {
25570 tejbeer 1203 
 
1204 
	var createPositionModel = {};
1205 
	createPositionModel['authUserId'] = authUserId;
1206 
	createPositionModel['categoryId'] = categoryId
1207 
	createPositionModel['escalationType'] = escalationType;
1208 
	createPositionModel['regionId'] = regionId,
31762 tejbeer 1209 
 
1210 
		createPositionModel['ticketAssigned'] = ticketAssignee,
27410 tejbeer 1211 
		createPositionModel['fofoIds'] = fofoIds
25570 tejbeer 1212 
 
1213 
	console.log(createPositionModel);
1214 
	doPostAjaxRequestWithJsonHandler(context + "/cs/createPosition", JSON
27410 tejbeer 1215 
		.stringify(createPositionModel), function(response) {
1216 
			if (response == "true") {
1217 
				alert("Position created successfully");
1218 
				loadCreatePosition(domId);
1219 
			}
1220 
		});
24417 govind 1221 
}
35569 amit 1222 
function createActivity(message, ticketId, assigneeId, internal, roleType, isCrmUser,
27410 tejbeer 1223 
	documentIds) {
27270 tejbeer 1224 
 
24417 govind 1225 
	var params = {
27410 tejbeer 1226 
		"message": message,
1227 
		"ticketId": ticketId,
1228 
		"assigneeId": assigneeId,
1229 
		"internal": internal,
1230 
		"documentIds": documentIds,
24417 govind 1231 
	}
27270 tejbeer 1232 
	if (documentIds.includes("0")) {
27410 tejbeer 1233 
		documentIds = [0];
27270 tejbeer 1234 
		console.log(documentIds);
1235 
	} else {
1236 
		console.log(documentIds);
1237 
	}
1238 
	console.log(JSON.stringify(documentIds))
1239 
	doPostAjaxRequestWithJsonHandler(context + "/cs/createActivity?message="
27410 tejbeer 1240 
		+ message + "&ticketId=" + ticketId + "&assigneeId=" + assigneeId
1241 
		+ "&internal=" + internal, JSON.stringify(documentIds), function(
27270 tejbeer 1242 
			response) {
1243 
		response = JSON.parse(response);
1244 
 
1245 
		documentIds.splice(0, documentIds.length);
27285 tejbeer 1246 
 
27270 tejbeer 1247 
		console.log(documentIds)
27285 tejbeer 1248 
		$(".fileList li").remove();
27270 tejbeer 1249 
		var assigneeName = response.firstName;
35569 amit 1250 
		loadActivities(ticketId, assigneeName, internal, roleType, isCrmUser)
27270 tejbeer 1251 
	});
24417 govind 1252 
}
24471 govind 1253 
function loadEditTicket(ticketId) {
1254 
	doGetAjaxRequestHandler(context + "/cs/edit-ticket?ticketId=" + ticketId,
27410 tejbeer 1255 
		function(response) {
1256 
			$("#theModal .modal-content").html(response);
27270 tejbeer 1257 
 
27410 tejbeer 1258 
		});
24467 govind 1259 
}
34913 ranu 1260 
 
1261 
function loadMyPartnerEditTicket(ticketId) {
1262 
	doGetAjaxRequestHandler(context + "/cs/edit-partner-ticket?ticketId=" + ticketId,
1263 
		function (response) {
1264 
			$("#theModal2 .modal-content").html(response);
1265 
 
1266 
		});
1267 
}
24557 govind 1268 
function loadPartnerForRegion(regionId) {
1269 
	doGetAjaxRequestHandler(context + "/cs/getPartners?regionId=" + regionId,
27410 tejbeer 1270 
		function(response) {
1271 
			$("#partner-region-container").html(response);
1272 
		});
24557 govind 1273 
}
25570 tejbeer 1274 
 
1275 
function loadPartnerForRegionId(regionId) {
1276 
	doGetAjaxRequestHandler(context + "/cs/getPartnersByRegion?regionId="
27410 tejbeer 1277 
		+ regionId, function(response) {
1278 
			$("#partner-subregion-container").html(response);
1279 
		});
25570 tejbeer 1280 
}
1281 
 
26014 amit.gupta 1282 
function loadAccessManagement(domId) {
27141 amit.gupta 1283 
	doGetAjaxRequestHandler(context + "/admin/access-management", function(
27410 tejbeer 1284 
		response) {
26014 amit.gupta 1285 
		$('#' + domId).html(response);
1286 
	});
1287 
}
1288 
 
35569 amit 1289 
function loadActivities(ticketId, assignee, internal, roleType, isCrmUser) {
24417 govind 1290 
 
35569 amit 1291 
	// Show loading spinner
1292 
	$(".activity-container .modal-body").html('<div class="text-center" style="padding:20px;"><i class="fa fa-spinner fa-spin fa-2x"></i><br>Loading...</div>');
24417 govind 1293 
	$("#activityMessage").val("");
1294 
	$("#ticketIdforactivity").val(ticketId);
24824 govind 1295 
	$("#role").val(roleType);
35569 amit 1296 
	$("#crmUser").val(isCrmUser);
27270 tejbeer 1297 
	$(".activity-container .modal-title").html(
27410 tejbeer 1298 
		"Activity history for Ticket Id " + ticketId)
24417 govind 1299 
	console.log(ticketId);
1300 
	doGetAjaxRequestHandler(
27410 tejbeer 1301 
		context + "/cs/getActivities?ticketId=" + ticketId,
1302 
		function(response) {
35569 amit 1303 
			$(".activity-container .modal-body").empty(); // Clear loading spinner
27410 tejbeer 1304 
			response = JSON.parse(response);
1305 
			console.log(response);
27270 tejbeer 1306 
 
27410 tejbeer 1307 
			for (var i = 0; i < response.length; i++) {
1308 
				console.log(response[i].activityAttachment.length);
1309 
				var activityAttachment = []
1310 
				var attachments = "";
1311 
				if (response[i].activityAttachment.length > 0) {
1312 
					for (var j = 0; j < response[i].activityAttachment.length; j++) {
35569 amit 1313 
						var docName = escapeHtml(response[i].activityAttachment[j].documentName);
27410 tejbeer 1314 
						var assigneeAttachment = "<a href=\"javascript:void(0)\" style=\"color:#337ab7;float:right;\"onclick=\"downloadDocument("
1315 
							+ response[i].activityAttachment[j].documentId
1316 
							+ ",\`"
35569 amit 1317 
							+ docName
27410 tejbeer 1318 
							+ "\`)\">"
35569 amit 1319 
							+ docName
27410 tejbeer 1320 
							+ "&nbsp;<i class=\"fa fa-download\"></i>"
1321 
							+ "</a>"
1322 
						activityAttachment.push(assigneeAttachment);
27270 tejbeer 1323 
					}
27410 tejbeer 1324 
					attachments = activityAttachment.join("");
1325 
					console.log(attachments);
1326 
				}
24417 govind 1327 
 
35569 amit 1328 
				var activityType = response[i].type;
1329 
				var escapedMessage = escapeHtml(response[i].message);
1330 
				var formattedTime = moment(response[i].createTimestamp).format('DD/MM/YYYY, h:mm:ss a');
1331 
 
1332 
				if (activityType == ActivityType.OPENED || activityType == ActivityType.COMMUNICATION_IN) {
1333 
 
27410 tejbeer 1334 
					var partnerMessage = "<div class=\"incoming_msg\">"
1335 
						+ "<div class=\"received_msg\">"
1336 
						+ "<div class=\"received_withd_msg\">" + "<p>"
35569 amit 1337 
						+ escapedMessage + "</p><div>"
27410 tejbeer 1338 
						+ `${attachments}`
1339 
						+ "</div> <span class=\"time_date\"> "
35569 amit 1340 
						+ formattedTime
27410 tejbeer 1341 
						+ "</span></div>" + "</div>" + "</div>";
1342 
					$(".activity-container .modal-body").append(
1343 
						partnerMessage);
27270 tejbeer 1344 
 
35569 amit 1345 
				} else if (activityType == ActivityType.COMMUNICATION_OUT) {
1346 
					var senderName = escapeHtml(response[i].name ? response[i].name : "Support");
27410 tejbeer 1347 
					var assigneeMessage = "<div class=\"outgoing_msg\">"
1348 
						+ "<div class=\"sent_msg\">"
1349 
						+ "<span style=color:green>"
1350 
						+ "~"
35569 amit 1351 
						+ senderName + "<p>"
1352 
						+ escapedMessage + "</span> </p><div>"
27410 tejbeer 1353 
						+ `${attachments}`
1354 
						+ "</div> <span class=\"time_date\">"
35569 amit 1355 
						+ formattedTime
27410 tejbeer 1356 
						+ "</span> </div>" + "</div>";
1357 
					$(".activity-container .modal-body").append(
1358 
						assigneeMessage);
27270 tejbeer 1359 
 
35569 amit 1360 
				} else if (response[i].name && activityType == ActivityType.COMMUNICATION_INTERNAL) {
1361 
					var senderName = escapeHtml(response[i].name);
27410 tejbeer 1362 
					var assigneeMessage = "<div class=\"outgoing_msg\">"
1363 
						+ "<div class=\"sent_msg\">"
1364 
						+ "<span style=color:green>"
1365 
						+ "~"
35569 amit 1366 
						+ senderName
27410 tejbeer 1367 
						+ "<p style=\"color: white;background: #b75454;\">"
35569 amit 1368 
						+ escapedMessage + "</span> </p> <div>"
27410 tejbeer 1369 
						+ `${attachments}`
1370 
						+ "</div> <span class=\"time_date\">"
35569 amit 1371 
						+ formattedTime
27410 tejbeer 1372 
						+ "</span> </div>" + "</div>";
1373 
					$(".activity-container .modal-body").append(
1374 
						assigneeMessage);
27270 tejbeer 1375 
 
27410 tejbeer 1376 
				} else {
1377 
					var assigneeMessage = "<div class=\"outgoing_msg\">"
1378 
						+ "<div class=\"sent_msg\">" + "<p>"
35569 amit 1379 
						+ escapedMessage + "</span> </p> <div>"
27410 tejbeer 1380 
						+ `${attachments}`
1381 
						+ "</div> <span class=\"time_date\">"
35569 amit 1382 
						+ formattedTime
27410 tejbeer 1383 
						+ "</span> </div>" + "</div>";
1384 
					$(".activity-container .modal-body").append(
1385 
						assigneeMessage);
27270 tejbeer 1386 
 
24417 govind 1387 
				}
24824 govind 1388 
 
27410 tejbeer 1389 
			}
35569 amit 1390 
			// Only show internal checkbox to CRM users (they can choose internal/external)
1391 
			// Non-CRM users always send internal, so hide the checkbox
1392 
			if (toBool(roleType) && toBool(isCrmUser)) {
27410 tejbeer 1393 
				$('.internalCheckBox').css('display', 'block');
35569 amit 1394 
				$('#internalCommunication').prop('checked', toBool(internal));
27410 tejbeer 1395 
			} else {
1396 
				$('.internalCheckBox').css('display', 'none');
35569 amit 1397 
				// Non-CRM users always send internal
1398 
				$('#internalCommunication').prop('checked', true);
27410 tejbeer 1399 
			}
1400 
		});
24417 govind 1401 
}
27270 tejbeer 1402 
 
1403 
function downloadDocument(documentId, documentName) {
1404 
	console.log(documentName)
1405 
	doAjaxGetDownload(context + "/download?documentId=" + documentId,
27410 tejbeer 1406 
		documentName);
27270 tejbeer 1407 
}