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govind |
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$(function() {
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$(".create-ticket-category").live('click', function() {
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console.log("create ticket category clicked......");
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loadCreateCategory("main-content");
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});
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$(".create-region").live('click', function() {
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loadCreateRegion("main-content");
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});
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govind |
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$("#edit-ticket").live('click', function() {
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loadTicketByTicketId("main-content");
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});
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$(".manager-ticket").live('click', function() {
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loadManagerTicket("main-content");
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});
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govind |
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$(".ticketType").live('click', function() {
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loadCreateRegion("main-content");
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});
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$(".activities").live('click', function() {
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var ticketId = $(this).data('ticketid');
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var assignee = $(this).data('assignee');
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console.log(assignee);
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loadActivities(ticketId, assignee);
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});
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$(".my-ticket").live('click', function() {
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loadMyTicket("main-content");
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});
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$("#close-ticket").live('click', function() {
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var ticketId = $(this).data('ticketid');
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| 24439 |
govind |
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closeTicket(ticketId);
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| 24417 |
govind |
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});
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$(".submit-message-button").live('click', function() {
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var message = $("#activityMessage").val();
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if (message == "" || message == null || message == undefined) {
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alert("message field can't be empty");
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}
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var ticketId = $("#ticketIdforactivity").val();
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var assignee = $("#assigneeUser").val();
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console.log(message, ticketId, assignee);
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createActivity(message, ticketId, assignee);
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});
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$("#tickets-paginated .next").live(
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'click',
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function() {
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loadPaginatedNextItems('/cs/myticketPaginated', null,
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'tickets-paginated', 'my-ticket-table',
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'ticket-details-container');
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$(this).blur();
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});
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$("#tickets-paginated .previous").live(
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'click',
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function() {
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loadPaginatedPreviousItems('/cs/myticketPaginated', null,
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'tickets-paginated', 'my-ticket-table',
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'ticket-details-container');
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});
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$(".create-partner-region").live('click', function() {
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loadCreatePartnerRegion("main-content");
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});
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$(".create-ticket").live('click', function() {
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loadCreateTicket("main-content");
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});
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$(".create-ticket-button")
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.live(
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'click',
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function() {
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var categoryId = $('#category').val();
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var subCategoryId = $('#subCategory').val();
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if (categoryId == "" || categoryId == null
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|| categoryId == undefined) {
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alert("select appropriate category");
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return false;
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}
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if (subCategoryId == "" || subCategoryId == null
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|| subCategoryId == undefined) {
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alert("select appropriate subCategoryId");
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return false;
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}
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var dialog = bootbox
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.dialog({
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title : "Are you sure want to change create ticket!",
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message : "<div class=form-inline'>"
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+ "<label for='message'>Message:</label>"
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+ "<textarea class='form-control' rows='2' id='message'></textarea>"
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+ "</div>",
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buttons : {
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cancel : {
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label : "cancel",
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className : 'btn-danger',
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callback : function() {
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loadCreateTicket("main-content");
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}
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},
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ok : {
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label : "ok",
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className : 'btn-info',
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callback : function() {
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message = $('#message').val();
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console.log(message);
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if (message == ""
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|| message == null
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|| message == undefined) {
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alert("message field can't be empty");
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return false;
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}
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var params = {
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"categoryId" : categoryId,
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"subCategoryId" : subCategoryId,
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"message" : message
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}
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doPostAjaxRequestWithParamsHandler(
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context
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+ "/cs/createTicket",
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params,
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function(response) {
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if (response == "true") {
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alert("successfully created");
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loadCreateTicket("main-content");
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}
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});
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}
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}
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}
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});
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});
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$(".create-position").live('click', function() {
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loadCreatePosition("main-content");
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});
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$("#category").live('change', function() {
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var categoryId = $("#category").val();
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loadSubCategories(categoryId);
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});
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$(".create-ticket-category-button")
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.live(
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'click',
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function() {
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console
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.log("create-ticket-category-button clicked......");
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var name = $("#categoryName").val();
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var description = $("#categorydescription").val();
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console.log(name, description);
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if (name == "" || name == null || name == undefined) {
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alert("Name field can't be empty");
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return false;
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}
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if (description == "" || description == null
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|| description == undefined) {
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alert("Description field can't be empty");
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return false;
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}
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if (confirm("Are you sure you want to create ticket category!") == true) {
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createCategory("main-content", name, description);
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}
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});
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$(".create-region-button")
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.live(
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'click',
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function() {
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var name = $("#regionName").val();
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var description = $("#regiondescription").val();
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if (name == "" || name == null || name == undefined) {
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alert("Name field can't be empty");
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return false;
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}
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if (description == "" || description == null
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|| description == undefined) {
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alert("Description field can't be empty");
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return false;
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}
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if (confirm("Are you sure you want to create region!") == true) {
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createRegion("main-content", name, description);
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}
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});
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$(".create-partner-region-button")
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.live(
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'click',
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function() {
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var regionId = $("#region").val();
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var fofoIds = $("#partner").val();
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console.log(regionId, fofoIds);
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if (regionId == "" || regionId == null
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|| regionId == undefined) {
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alert("regionId field can't be empty");
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return false;
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}
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if (fofoIds == "" || fofoIds == null
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|| fofoIds == undefined) {
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alert("select appropriate partner");
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return false;
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}
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if (confirm("Are you sure you want to create partner region!") == true) {
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createPartnerRegion("main-content", regionId,
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fofoIds);
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}
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});
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$(".create-position-button")
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.live(
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'click',
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function() {
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var authUser = $("#authUser").val();
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var ticketCategoryPosition = $(
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"#ticketCategoryPosition").val();
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var escalationType = $("#escalationType").val();
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var regionPosition = $("#regionPosition").val();
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console.log(authUser, ticketCategoryPosition,
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escalationType, regionPosition);
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if (authUser == "" || authUser == null
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|| authUser == undefined) {
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alert("select appropriate authUser");
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return false;
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}
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if (ticketCategoryPosition == ""
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|| ticketCategoryPosition == null
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|| ticketCategoryPosition == undefined) {
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alert("select appropriate category");
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return false;
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}
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if (escalationType == "" || escalationType == null
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|| escalationType == undefined) {
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alert("select appropriate escalationType");
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return false;
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}
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if (regionPosition == "" || regionPosition == null
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|| regionPosition == undefined) {
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alert("select appropriate Region");
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return false;
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}
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if (confirm("Are you sure you want to create Position!") == true) {
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createPosition("main-content", authUser,
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ticketCategoryPosition, escalationType,
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regionPosition);
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}
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});
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$("#ticketCategory").live('change', function() {
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console.log("change ticket category clicked......");
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var ticketCategoryId = $(this).val();
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console.log(ticketCategoryId);
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loadticketSubCategoryById(ticketCategoryId);
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});
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$(".create-ticket-sub-category").live('click', function() {
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console.log("create ticket category clicked......");
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loadCreateSubCategory("main-content");
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});
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$(".create-ticket-sub-category-button")
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.live(
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'click',
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function() {
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console
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.log("create-ticket-category-button clicked......");
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var name = $("#subcategoryName").val();
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var description = $("#subcategorydescription").val();
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var ticketCategoryId = $("#ticketCategory").val();
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console.log(name, description);
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if (name == "" || name == null || name == undefined) {
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alert("Name field can't be empty");
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return false;
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}
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if (description == "" || description == null
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|| description == undefined) {
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alert("Description field can't be empty");
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return false;
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}
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if (ticketCategoryId == "" || ticketCategoryId == null
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|| ticketCategoryId == undefined) {
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alert("select appropriate category name");
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return false;
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}
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if (confirm("Are you sure you want to create ticket category!") == true) {
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createSubCategory("main-content", name,
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description, ticketCategoryId);
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}
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});
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});
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function loadCreateCategory(domId) {
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doGetAjaxRequestHandler(context + "/cs/createCategory", function(response) {
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$('#' + domId).html(response);
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});
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}
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function loadCreateRegion(domId) {
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doGetAjaxRequestHandler(context + "/cs/createRegion", function(response) {
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$('#' + domId).html(response);
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});
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}
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function loadMyTicket(domId) {
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doGetAjaxRequestHandler(context + "/cs/myticket", function(response) {
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$('#' + domId).html(response);
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});
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}
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function loadCreatePartnerRegion(domId) {
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doGetAjaxRequestHandler(context + "/cs/createPartnerRegion", function(
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response) {
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$('#' + domId).html(response);
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});
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}
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function loadCreatePosition(domId) {
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doGetAjaxRequestHandler(context + "/cs/createPosition", function(response) {
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$('#' + domId).html(response);
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});
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}
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function loadSubCategories(categoryId) {
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doGetAjaxRequestHandler(context
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+ "/cs/getSubCategoriesByCategoryId?categoryId=" + categoryId,
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function(response) {
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$('#' + "create-ticket-sub-categories").html(response);
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});
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}
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function createCategory(domId, name, description) {
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var params = {
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"name" : name,
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"description" : description
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}
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doPostAjaxRequestWithParamsHandler(context + "/cs/createCategory", params,
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function(response) {
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alert("Category created successfully");
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loadCreateCategory(domId);
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});
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}
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function createRegion(domId, name, description) {
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var params = {
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"name" : name,
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"description" : description
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}
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doPostAjaxRequestWithParamsHandler(context + "/cs/createRegion", params,
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function(response) {
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if (response == "true") {
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alert("Region created successfully");
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loadCreateRegion(domId);
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}
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});
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}
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function loadCreateSubCategory(domId) {
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doGetAjaxRequestHandler(context + "/cs/createSubCategory", function(
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response) {
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$('#' + domId).html(response);
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});
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}
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| 24439 |
govind |
352 |
function loadManagerTicket(domId){
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doGetAjaxRequestHandler(context + "/cs/managerTicket", function(
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response) {
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$('#' + domId).html(response);
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});
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}
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| 24417 |
govind |
358 |
function loadCreateTicket(domId) {
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doGetAjaxRequestHandler(context + "/cs/createTicket", function(response) {
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$('#' + domId).html(response);
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});
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}
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function loadticketSubCategoryById(ticketCategoryId) {
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doGetAjaxRequestHandler(context
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+ "/cs/getSubCategoryByCategoryId?ticketCategoryId="
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+ ticketCategoryId, function(response) {
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$(".ticket-sub-category-container").html(response);
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});
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}
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function createPartnerRegion(domId, regionId, fofoIds) {
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doPostAjaxRequestWithJsonHandler(context
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+ "/cs/createPartnerRegion?regionId=" + regionId, JSON
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.stringify(fofoIds), function(response) {
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if (response == "true") {
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alert("added region to partner successfully");
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376 |
loadCreatePartnerRegion(domId);
|
|
|
377 |
}
|
|
|
378 |
});
|
|
|
379 |
}
|
|
|
380 |
function createSubCategory(domId, name, description, categoryId) {
|
|
|
381 |
var params = {
|
|
|
382 |
"categoryId" : categoryId,
|
|
|
383 |
"name" : name,
|
|
|
384 |
"description" : description
|
|
|
385 |
}
|
|
|
386 |
doPostAjaxRequestWithParamsHandler(context + "/cs/createSubCategory",
|
|
|
387 |
params, function(response) {
|
|
|
388 |
alert("Sub Category created successfully");
|
|
|
389 |
loadCreateSubCategory(domId);
|
|
|
390 |
});
|
|
|
391 |
}
|
|
|
392 |
function closeTicket(ticketId) {
|
| 24439 |
govind |
393 |
var dialog = bootbox
|
|
|
394 |
.dialog({
|
|
|
395 |
title : "Are you sure want to close ticket!",
|
|
|
396 |
message : "<div class=\"col-lg-6 form-group\">"
|
|
|
397 |
+ "<input placeholder=\"Happy Code\" id=\"happyCode\" name=\"happyCode\" type=\"text\" class=\"form-control input-sm\">"
|
|
|
398 |
+ "</div>",
|
|
|
399 |
buttons : {
|
|
|
400 |
cancel : {
|
|
|
401 |
label : "cancel",
|
|
|
402 |
className : 'btn-danger',
|
|
|
403 |
callback : function() {
|
|
|
404 |
loadMyTicket("main-content");
|
|
|
405 |
}
|
|
|
406 |
},
|
|
|
407 |
ok : {
|
|
|
408 |
label : "ok",
|
|
|
409 |
className : 'btn-info',
|
|
|
410 |
callback : function() {
|
|
|
411 |
happyCode = $('#happyCode').val();
|
|
|
412 |
console.log(happyCode);
|
|
|
413 |
if (happyCode == "" || happyCode == null
|
|
|
414 |
|| happyCode == undefined) {
|
|
|
415 |
alert("happyCode field can't be empty");
|
|
|
416 |
return false;
|
|
|
417 |
}
|
|
|
418 |
var params = {
|
|
|
419 |
"ticketId" : ticketId,
|
|
|
420 |
"happyCode" : happyCode
|
|
|
421 |
}
|
|
|
422 |
doPostAjaxRequestWithParamsHandler(context
|
|
|
423 |
+ "/cs/closeTicket", params, function(
|
|
|
424 |
response) {
|
|
|
425 |
alert("Ticket close successfully");
|
|
|
426 |
loadMyTicket("main-content");
|
|
|
427 |
});
|
|
|
428 |
}
|
|
|
429 |
}
|
|
|
430 |
}
|
| 24417 |
govind |
431 |
});
|
| 24439 |
govind |
432 |
|
| 24417 |
govind |
433 |
}
|
|
|
434 |
function createPosition(domId, authUserId, categoryId, escalationType, regionId) {
|
|
|
435 |
var params = {
|
|
|
436 |
"authUserId" : authUserId,
|
|
|
437 |
"categoryId" : categoryId,
|
|
|
438 |
"escalationType" : escalationType,
|
|
|
439 |
"regionId" : regionId
|
|
|
440 |
}
|
|
|
441 |
doPostAjaxRequestWithParamsHandler(context + "/cs/createPosition", params,
|
|
|
442 |
function(response) {
|
|
|
443 |
if (response == "true") {
|
|
|
444 |
alert("Position created successfully");
|
|
|
445 |
loadCreatePosition(domId);
|
|
|
446 |
}
|
|
|
447 |
});
|
|
|
448 |
}
|
|
|
449 |
function createActivity(message, ticketId, assigneeId) {
|
|
|
450 |
var params = {
|
|
|
451 |
"message" : message,
|
|
|
452 |
"ticketId" : ticketId,
|
|
|
453 |
}
|
|
|
454 |
doPostAjaxRequestWithParamsHandler(context + "/cs/createActivity", params,
|
|
|
455 |
function(response) {
|
|
|
456 |
response = JSON.parse(response);
|
|
|
457 |
var assigneeName = response.firstName;
|
|
|
458 |
loadActivities(ticketId, assigneeName)
|
|
|
459 |
});
|
|
|
460 |
}
|
|
|
461 |
function loadActivities(ticketId, assignee) {
|
|
|
462 |
|
|
|
463 |
$(".modal-body").empty();
|
|
|
464 |
$("#activityMessage").val("");
|
|
|
465 |
$("#ticketIdforactivity").val(ticketId);
|
|
|
466 |
var assigned = "<div class=\"white_box\"><span>AssignedTo:-" + assignee
|
|
|
467 |
+ "</span></div>";
|
|
|
468 |
$(".modal-body").append(assigned);
|
|
|
469 |
console.log(ticketId);
|
|
|
470 |
doGetAjaxRequestHandler(
|
|
|
471 |
context + "/cs/getActivities?ticketId=" + ticketId,
|
|
|
472 |
function(response) {
|
|
|
473 |
response = JSON.parse(response);
|
|
|
474 |
console.log(response);
|
|
|
475 |
for (var i = 0; i < response.length; i++) {
|
|
|
476 |
if ((response[i].type == "OPENED" || response[i].type == "COMMUNICATION_IN")
|
|
|
477 |
&& response[i].createdBy == 0) {
|
|
|
478 |
|
|
|
479 |
var partnerMessage = "<div class=\"incoming_msg\">"
|
|
|
480 |
+ "<div class=\"received_msg\">"
|
|
|
481 |
+ "<div class=\"received_withd_msg\">" + "<p>"
|
|
|
482 |
+ response[i].message + "</p>"
|
|
|
483 |
+ "<span class=\"time_date\"> "
|
|
|
484 |
+ response[i].createTimestamp.hour + ":"
|
|
|
485 |
+ response[i].createTimestamp.minute + "|"
|
|
|
486 |
+ response[i].createTimestamp.dayOfMonth + "/"
|
|
|
487 |
+ response[i].createTimestamp.monthValue + "/"
|
|
|
488 |
+ response[i].createTimestamp.year
|
|
|
489 |
+ "</span></div>" + "</div>" + "</div>";
|
|
|
490 |
$(".modal-body").append(partnerMessage);
|
|
|
491 |
}
|
|
|
492 |
if (response[i].type = "COMMUNICATION_OUT"
|
|
|
493 |
&& response[i].createdBy > 0) {
|
|
|
494 |
|
|
|
495 |
var assigneeMessage = "<div class=\"outgoing_msg\">"
|
|
|
496 |
+ "<div class=\"sent_msg\">" + "<p>"
|
|
|
497 |
+ response[i].message + "</p>"
|
|
|
498 |
+ "<span class=\"time_date\">"
|
|
|
499 |
+ response[i].createTimestamp.hour + ":"
|
|
|
500 |
+ response[i].createTimestamp.minute + "|"
|
|
|
501 |
+ response[i].createTimestamp.dayOfMonth + "/"
|
|
|
502 |
+ response[i].createTimestamp.monthValue + "/"
|
|
|
503 |
+ response[i].createTimestamp.year
|
|
|
504 |
+ "</span> </div>" + "</div>";
|
|
|
505 |
$(".modal-body").append(assigneeMessage);
|
|
|
506 |
}
|
|
|
507 |
}
|
|
|
508 |
});
|
|
|
509 |
}
|