| 24417 |
govind |
1 |
<script>
|
| 35592 |
amit |
2 |
$('#myModal').on('hidden.bs.modal', function (e) {
|
|
|
3 |
$(".activity-container .modal-body").empty();
|
|
|
4 |
});
|
| 35602 |
amit |
5 |
|
|
|
6 |
// Cleanup for theModal (edit/assign ticket modal)
|
|
|
7 |
$('#theModal').on('hidden.bs.modal', function (e) {
|
|
|
8 |
$("#theModal .modal-content").empty();
|
|
|
9 |
$('body').removeClass('modal-open');
|
|
|
10 |
$('.modal-backdrop').remove();
|
|
|
11 |
});
|
|
|
12 |
|
|
|
13 |
// Ensure backdrop is removed on any modal close
|
|
|
14 |
$(document).on('hidden.bs.modal', '.modal', function () {
|
|
|
15 |
if ($('.modal:visible').length === 0) {
|
|
|
16 |
$('body').removeClass('modal-open');
|
|
|
17 |
$('.modal-backdrop').remove();
|
|
|
18 |
}
|
|
|
19 |
});
|
|
|
20 |
|
| 35592 |
amit |
21 |
$(function () {
|
|
|
22 |
getPartnerAheadOptions($("#typeaheadpartnernameforassignee"), function (selectedPartner) {
|
|
|
23 |
$("#assignee-ticket-search-by-partner-name").data('id', selectedPartner.partnerId);
|
|
|
24 |
$("#assignee-partner-name-input").val(selectedPartner.partnerId);
|
|
|
25 |
});
|
|
|
26 |
});
|
| 31762 |
tejbeer |
27 |
|
|
|
28 |
|
| 35592 |
amit |
29 |
$(document).ready(function () {
|
|
|
30 |
|
|
|
31 |
$('#ticket-table thead tr').clone(true).appendTo('#ticket-table thead');
|
| 31762 |
tejbeer |
32 |
$('#ticket-table thead tr:eq(1) th').each(function (i) {
|
|
|
33 |
var title = $(this).text();
|
|
|
34 |
$(this).html('<input type="text" style = "width:60%;" placeholder="Search ' + title + '" />');
|
|
|
35 |
|
|
|
36 |
$('input', this).on('keyup change', function () {
|
|
|
37 |
if (table.column(i).search() !== this.value) {
|
|
|
38 |
table
|
|
|
39 |
.column(i)
|
|
|
40 |
.search(this.value)
|
|
|
41 |
.draw();
|
|
|
42 |
}
|
|
|
43 |
});
|
|
|
44 |
})
|
|
|
45 |
|
| 35592 |
amit |
46 |
var table = $('#ticket-table').DataTable({
|
| 31762 |
tejbeer |
47 |
orderCellsTop: true,
|
|
|
48 |
fixedHeader: true
|
|
|
49 |
})
|
| 35592 |
amit |
50 |
|
|
|
51 |
});
|
| 24417 |
govind |
52 |
</script>
|
| 35571 |
amit |
53 |
#parse("activity-modal-styles.vm")
|
| 24417 |
govind |
54 |
<section class="wrapper">
|
| 35592 |
amit |
55 |
<div class="row">
|
|
|
56 |
<div class="col-lg-12">
|
|
|
57 |
<h3 class="page-header"><i class="icon_document_alt"></i>TICKET</h3>
|
|
|
58 |
<ol class="breadcrumb">
|
|
|
59 |
<li><i class="fa fa-home"></i><a href="${rc.contextPath}/dashboard">Home</a></li>
|
|
|
60 |
<li><i class="icon_document_alt"></i>My Ticket</li>
|
|
|
61 |
</ol>
|
|
|
62 |
</div>
|
|
|
63 |
</div>
|
|
|
64 |
<div class="row">
|
|
|
65 |
<div class="col-lg-2 form-group">
|
|
|
66 |
<select class="form-control input-sm" id="ticketStatus" name="ticketStatus" placeholder="Type">
|
|
|
67 |
#foreach($ticketStatus in $ticketStatusValues)
|
|
|
68 |
#if($ticketStatus=="RESOLVED")
|
|
|
69 |
#if($roleType)
|
|
|
70 |
#if($selectedticketStatus==$ticketStatus)
|
|
|
71 |
<option value="$ticketStatus" selected>$ticketStatus</option>
|
|
|
72 |
#else
|
|
|
73 |
<option value="$ticketStatus">$ticketStatus</option>
|
|
|
74 |
#end
|
|
|
75 |
#end
|
|
|
76 |
#else
|
|
|
77 |
#if($selectedticketStatus==$ticketStatus)
|
|
|
78 |
<option value="$ticketStatus" selected>$ticketStatus</option>
|
|
|
79 |
#else
|
|
|
80 |
<option value="$ticketStatus">$ticketStatus</option>
|
|
|
81 |
#end
|
|
|
82 |
#end
|
|
|
83 |
#end
|
|
|
84 |
</select>
|
|
|
85 |
</div>
|
|
|
86 |
<div class="col-lg-2 form-group">
|
|
|
87 |
<select class="form-control input-sm" id="orderBy" name="orderBy" placeholder="Type">
|
|
|
88 |
#foreach($orderby in $orderByValues)
|
|
|
89 |
#if($orderby=="UNSORTED")
|
|
|
90 |
#else
|
|
|
91 |
#if($selectedorderby==$orderby)
|
|
|
92 |
#if($orderby=="ASCENDING")
|
|
|
93 |
<option value="$orderby" selected>OLD TO NEW</option>
|
|
|
94 |
#else
|
|
|
95 |
<option value="$orderby" selected>NEW TO OLD</option>
|
|
|
96 |
#end
|
|
|
97 |
#else
|
|
|
98 |
#if($orderby=="ASCENDING")
|
|
|
99 |
<option value="$orderby">OLD TO NEW</option>
|
|
|
100 |
#else
|
|
|
101 |
<option value="$orderby">NEW TO OLD</option>
|
|
|
102 |
#end
|
|
|
103 |
#end
|
|
|
104 |
#end
|
|
|
105 |
#end
|
|
|
106 |
</select>
|
|
|
107 |
</div>
|
|
|
108 |
#if($roleType)
|
|
|
109 |
<div class="col-lg-6 form-group pull-right">
|
|
|
110 |
<div class="col-lg-6">
|
|
|
111 |
<select class="form-control" id="assigneesearchType" name="assigneesearchType"
|
|
|
112 |
placeholder="Search Type">
|
|
|
113 |
<option value="" disabled selected>Search Type</option>
|
|
|
114 |
#foreach($searchType1 in $ticketSearchTypes)
|
|
|
115 |
#if($ticketSearchType.getValue()==$searchType1.getValue())
|
|
|
116 |
<option value="$searchType1" selected>$ticketSearchType.getValue()</option>
|
|
|
117 |
#else
|
|
|
118 |
<option value="$searchType1">$searchType1.getValue()</option>
|
|
|
119 |
#end
|
|
|
120 |
#end
|
|
|
121 |
</select>
|
|
|
122 |
</div>
|
|
|
123 |
|
|
|
124 |
|
|
|
125 |
<div class="col-lg-6">
|
|
|
126 |
<input type="hidden" id="assignee-partner-name-input" name="assignee-partner-name-input" value="">
|
|
|
127 |
<div class="assigneebyPartnerName" style="display: none;">
|
|
|
128 |
<div class="input-group">
|
|
|
129 |
<input placeholder="Partner Name" type="text" class="typeahead form-control"
|
|
|
130 |
id="typeaheadpartnernameforassignee" value="" name="Item" data-provide="typeahead"
|
|
|
131 |
autocomplete="off">
|
|
|
132 |
<span class="input-group-btn">
|
|
|
133 |
<button class="btn btn-primary" id="assignee-ticket-search-by-partner-name" type="button"
|
|
|
134 |
data-id="">Go!</button>
|
| 24787 |
govind |
135 |
</span>
|
| 35592 |
amit |
136 |
</div>
|
|
|
137 |
</div>
|
|
|
138 |
<div class="assigneebyTicketId" style="display: none;">
|
|
|
139 |
<div class="input-group">
|
|
|
140 |
<input placeholder="Ticket Id" type="text" class="form-control" id="assignee-search-by-ticketId"
|
|
|
141 |
value="">
|
|
|
142 |
<span class="input-group-btn">
|
|
|
143 |
<button class="btn btn-primary" id="assignee-retailer-details-search-button-by-ticketId"
|
|
|
144 |
type="button">Go!</button>
|
| 24787 |
govind |
145 |
</span>
|
| 35592 |
amit |
146 |
</div>
|
|
|
147 |
</div>
|
|
|
148 |
</div>
|
|
|
149 |
#end
|
| 24417 |
govind |
150 |
</div>
|
| 35592 |
amit |
151 |
</div>
|
|
|
152 |
<div id="my-ticket-table">
|
|
|
153 |
<div class="row">
|
|
|
154 |
<div class="col-lg-12">
|
|
|
155 |
<table class="table table-border table-condensed table-bordered" id="ticket-table">
|
|
|
156 |
<thead>
|
|
|
157 |
<tr>
|
|
|
158 |
<th>Ticket Id</th>
|
|
|
159 |
#if($roleType)
|
|
|
160 |
<th>Partner</th>
|
|
|
161 |
#end
|
|
|
162 |
<th>Category</th>
|
|
|
163 |
<th>SubCategory</th>
|
|
|
164 |
<th>Message</th>
|
|
|
165 |
<th>Created By</th>
|
|
|
166 |
<th>Created TimeStamp</th>
|
| 35594 |
amit |
167 |
#if($isCrmUser)
|
|
|
168 |
<th>Assign</th>
|
|
|
169 |
#end
|
| 35592 |
amit |
170 |
#if($roleType)
|
|
|
171 |
<th>Action</th>
|
|
|
172 |
#else
|
|
|
173 |
<th>Action</th>
|
|
|
174 |
#end
|
|
|
175 |
</tr>
|
|
|
176 |
</thead>
|
|
|
177 |
<tbody>
|
|
|
178 |
#if($tickets.size()>0)
|
|
|
179 |
#foreach($ticket in $tickets)
|
|
|
180 |
<tr>
|
|
|
181 |
<td>$ticket.getId()</td>
|
|
|
182 |
#if($roleType)
|
| 35594 |
amit |
183 |
<td><a href="#" class="partner-link" data-fofoid="$ticket.getFofoId()">$fofoIdsAndCustomRetailer.get($ticket.getFofoId()).getBusinessName()</a></td>
|
| 35592 |
amit |
184 |
#end
|
|
|
185 |
<td>$subCategoryIdAndCategoryMap.get($ticket.getSubCategoryId()).getName()</td>
|
| 31762 |
tejbeer |
186 |
|
| 35592 |
amit |
187 |
<td><a href="#" data-toggle="modal" data-target="#myModal"
|
|
|
188 |
data-ticketid="$ticket.getId()" data-internal="true" data-role="$roleType"
|
|
|
189 |
data-crm="$isCrmUser" class="activities-link"
|
|
|
190 |
data-assignee="#if($authUserIdAndAuthUserMap.get($ticket.getId()))$authUserIdAndAuthUserMap.get($ticket.getId()).getFirstName()#end">$subCategoryIdAndSubCategoryMap.get($ticket.getSubCategoryId()).getName()</a>
|
|
|
191 |
</td>
|
|
|
192 |
<td>#if($activityMap.get($ticket.getId()) && $activityMap.get($ticket.getId()).size() > 0)$activityMap.get($ticket.getId()).get(0).getMessage()#else
|
|
|
193 |
-#end</td>
|
|
|
194 |
#if($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy() > 0)
|
|
|
195 |
<td>$authUserMap.get($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy()).getFirstName() $authUserMap.get($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy()).getLastName()</td>
|
|
|
196 |
#else
|
|
|
197 |
<td>Partner</td>
|
|
|
198 |
#end
|
|
|
199 |
|
|
|
200 |
<td>$ticket.getFormattedCreateTimestamp()</td>
|
| 35594 |
amit |
201 |
#if($isCrmUser)
|
|
|
202 |
#if($ticket.getCloseTimestamp())
|
|
|
203 |
<td><button class="btn btn-primary edit-ticket" data-ticketid1="$ticket.getId()" disabled>Edit</button></td>
|
|
|
204 |
#else
|
|
|
205 |
<td><button class="btn btn-primary edit-ticket" data-ticketid1="$ticket.getId()">Edit</button></td>
|
|
|
206 |
#end
|
|
|
207 |
#end
|
| 35592 |
amit |
208 |
#if($roleType)
|
|
|
209 |
#if($ticket.getCloseTimestamp())
|
|
|
210 |
<td>$ticket.getFormattedCloseTimestamp()</td>
|
|
|
211 |
#else
|
|
|
212 |
#if($ticket.getLastActivity()=="RESOLVED")
|
|
|
213 |
<td>Resolved</td>
|
|
|
214 |
#else
|
|
|
215 |
## Only CRM users can mark tickets as resolved
|
|
|
216 |
#if($isCrmUser)
|
|
|
217 |
<td>
|
|
|
218 |
<button class="btn btn-primary ticket-last-activity"
|
| 35594 |
amit |
219 |
data-ticketid="$ticket.getId()" data-activity="$resolved"
|
|
|
220 |
data-partnername="$fofoIdsAndCustomRetailer.get($ticket.getFofoId()).getBusinessName()">
|
| 35592 |
amit |
221 |
Resolved
|
|
|
222 |
</button>
|
|
|
223 |
</td>
|
|
|
224 |
#else
|
|
|
225 |
<td><span class="label label-warning">Pending Resolution</span></td>
|
|
|
226 |
#end
|
|
|
227 |
#end
|
|
|
228 |
#end
|
|
|
229 |
#else
|
|
|
230 |
#if($ticket.getCloseTimestamp())
|
|
|
231 |
<td>Closed</td>
|
|
|
232 |
#else
|
|
|
233 |
#if($ticket.getLastActivity()=="RESOLVED")
|
|
|
234 |
<td>
|
|
|
235 |
<button class="btn btn-primary ticket-last-activity"
|
|
|
236 |
data-ticketid="$ticket.getId()"
|
|
|
237 |
data-activity="$resolved-accepted">Accept
|
|
|
238 |
</button>
|
|
|
239 |
<button class="btn btn-danger ticket-last-activity"
|
|
|
240 |
data-ticketid="$ticket.getId()"
|
|
|
241 |
data-activity="$resolved-rejected">Reopen
|
|
|
242 |
</button>
|
|
|
243 |
</td>
|
|
|
244 |
#else
|
|
|
245 |
<td><span class="label label-info">In Progress</span></td>
|
|
|
246 |
#end
|
|
|
247 |
#end
|
|
|
248 |
#end
|
|
|
249 |
</tr>
|
|
|
250 |
#end
|
|
|
251 |
#else
|
|
|
252 |
<tr>
|
|
|
253 |
<td colspan="12" style="text-align:center;">NO MATCHING DATA FOUND FOR CRITERIA</td>
|
|
|
254 |
</tr>
|
|
|
255 |
#end
|
|
|
256 |
</tbody>
|
|
|
257 |
</table>
|
|
|
258 |
</div>
|
|
|
259 |
</div>
|
|
|
260 |
</div>
|
|
|
261 |
|
|
|
262 |
</section>
|
| 24417 |
govind |
263 |
<div id="ticket-details-container" style="background:white;background-color:white;">
|
|
|
264 |
</div>
|
| 35571 |
amit |
265 |
#set($showFileUpload = true)
|
|
|
266 |
#parse("activity-modal.vm")
|
| 35594 |
amit |
267 |
|
|
|
268 |
## Edit ticket modal for CRM users to assign tickets
|
|
|
269 |
#if($isCrmUser)
|
|
|
270 |
<div class="edit-container">
|
| 35602 |
amit |
271 |
<div class="modal fade text-center" id="theModal" tabindex="-1" role="dialog" data-backdrop="true" data-keyboard="true">
|
|
|
272 |
<div class="modal-dialog" role="document">
|
| 35594 |
amit |
273 |
<div class="modal-content">
|
|
|
274 |
</div>
|
|
|
275 |
</div>
|
|
|
276 |
</div>
|
|
|
277 |
</div>
|
|
|
278 |
#end
|