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amit |
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## Partial template: ticket table + pagination (loaded via AJAX)
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## Pagination Controls (Top)
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#if($roleType && $totalRecords > 0)
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<div class="row">
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<div class="col-lg-12">
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<div class="pagination-wrapper">
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<span class="pagination-info">Showing $startRecord - $endRecord of $totalRecords</span>
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<ul class="pagination pagination-sm">
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#if($currentPage > 0)
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<li><a href="javascript:void(0)" class="ticket-page-link" data-page="0">First</a></li>
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<li><a href="javascript:void(0)" class="ticket-page-link" data-page="$prevPage">Prev</a></li>
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#else
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<li class="disabled"><span>First</span></li>
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<li class="disabled"><span>Prev</span></li>
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#end
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<li class="active"><span>Page $currentPageDisplay of $totalPages</span></li>
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#if($currentPage < $lastPage)
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<li><a href="javascript:void(0)" class="ticket-page-link" data-page="$nextPage">Next</a></li>
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<li><a href="javascript:void(0)" class="ticket-page-link" data-page="$lastPage">Last</a></li>
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#else
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<li class="disabled"><span>Next</span></li>
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<li class="disabled"><span>Last</span></li>
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#end
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</ul>
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<select class="form-control page-size-select ticket-page-size">
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<option value="10" #if($pageSize==10)selected#end>10 per page</option>
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<option value="25" #if($pageSize==25)selected#end>25 per page</option>
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<option value="50" #if($pageSize==50)selected#end>50 per page</option>
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<option value="100" #if($pageSize==100)selected#end>100 per page</option>
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</select>
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</div>
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</div>
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</div>
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#end
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<div id="my-ticket-table">
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<div class="row">
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<div class="col-lg-12">
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<table class="table table-border table-condensed table-bordered" id="ticket-table">
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<thead>
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<tr>
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<th>Ticket Id</th>
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#if($roleType)
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<th>Partner</th>
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#end
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<th>Category</th>
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<th>SubCategory</th>
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<th>Message</th>
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<th>Created By</th>
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| 36040 |
ranu |
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#if($isCrmUser)
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<th>Assigned To</th>
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#end
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<th>Created TimeStamp</th>
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#if($isCrmUser)
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<th>Assign</th>
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#end
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#if($roleType)
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<th>Action</th>
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#else
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<th>Action</th>
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#end
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</tr>
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</thead>
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<tbody>
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#if($tickets.size()>0)
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#foreach($ticket in $tickets)
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#set($isUnread = $unreadMap.get($ticket.getId()))
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<tr data-ticket-id="$ticket.getId()" data-ticket-unread="#if($isUnread)true#else#end"#if($lastActivityMap.get($ticket.getId())) data-last-activity-time="$lastActivityMap.get($ticket.getId()).getCreateTimestamp()"#end #if($isUnread) class="ticket-unread"#end>
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<td>#if($isUnread)<span class="unread-badge" title="Unread update"></span>#end$ticket.getId()</td>
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#if($roleType)
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<td><a href="#" class="partner-link" data-fofoid="$ticket.getFofoId()">$fofoIdsAndCustomRetailer.get($ticket.getFofoId()).getBusinessName()</a></td>
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#end
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<td>$subCategoryIdAndCategoryMap.get($ticket.getSubCategoryId()).getName()</td>
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<td><a href="#" data-toggle="modal" data-target="#myModal"
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data-ticketid="$ticket.getId()" data-internal="true" data-role="$roleType"
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data-crm="$isCrmUser" class="activities-link"
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data-assignee="#if($authUserIdAndAuthUserMap.get($ticket.getId()))$authUserIdAndAuthUserMap.get($ticket.getId()).getFirstName()#end">$subCategoryIdAndSubCategoryMap.get($ticket.getSubCategoryId()).getName()</a>
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</td>
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amit |
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<td>#if($lastMessageMap.get($ticket.getId()))#set($lm = $lastMessageMap.get($ticket.getId()))#if($lm.getCreatedBy() > 0 && $authUserMap.get($lm.getCreatedBy()))<span style="color:#888;font-size:11px;">~$authUserMap.get($lm.getCreatedBy()).getFirstName()</span><br/>#else<span style="color:#888;font-size:11px;">~Partner</span><br/>#end$lm.getMessage()#elseif($activityMap.get($ticket.getId()) && $activityMap.get($ticket.getId()).size() > 0)$activityMap.get($ticket.getId()).get(0).getMessage()#else-#end</td>
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#if($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy() > 0)
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<td>$authUserMap.get($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy()).getFirstName() $authUserMap.get($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy()).getLastName()</td>
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#else
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<td>Partner</td>
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#end
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| 36040 |
ranu |
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## Assigned To column (only for CRM users)
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#if($isCrmUser)
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<td>
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#if($authUserListMap && $authUserListMap.get($ticket.getId()) && $authUserListMap.get($ticket.getId()).size() > 0)
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#foreach($authUser in $authUserListMap.get($ticket.getId()))
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<span>$authUser.getFirstName() $authUser.getLastName()</span><br/>
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#end
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#elseif($authUserIdAndAuthUserMap.get($ticket.getId()))
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$authUserIdAndAuthUserMap.get($ticket.getId()).getFirstName() $authUserIdAndAuthUserMap.get($ticket.getId()).getLastName()
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#else
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<span class="text-muted">-</span>
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#end
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</td>
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#end
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<td>$ticket.getFormattedCreateTimestamp()</td>
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#if($isCrmUser)
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## Edit button - check permissions based on visibility and position
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#set($ticketCategoryId = $subCategoryIdAndCategoryMap.get($ticket.getSubCategoryId()).getId())
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#set($isVisibleSubCat = $subCategoryIdAndSubCategoryMap.get($ticket.getSubCategoryId()).isVisibility())
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#set($hasPositionInCat = $userCategoryIds.contains($ticketCategoryId))
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#set($canEdit = ($isCrmUser && $isVisibleSubCat) || $hasPositionInCat)
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#if($ticket.getCloseTimestamp() || !$canEdit)
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<td><button class="btn btn-primary edit-ticket" data-ticketid1="$ticket.getId()" disabled>Edit</button></td>
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#else
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<td><button class="btn btn-primary edit-ticket" data-ticketid1="$ticket.getId()">Edit</button></td>
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#end
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#end
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#if($roleType)
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#if($ticket.getCloseTimestamp())
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<td>$ticket.getFormattedCloseTimestamp()</td>
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#else
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#if($ticket.getLastActivity()=="RESOLVED")
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<td>Resolved</td>
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#else
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## CRM users can resolve any ticket
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## Sales users can resolve their own Sales category tickets
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## RBM users can resolve their own RBM category tickets
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#set($ticketCategoryId = $subCategoryIdAndCategoryMap.get($ticket.getSubCategoryId()).getId())
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#set($canResolve = $isCrmUser || ($isSalesUser && $ticketCategoryId == $salesCategoryId) || ($isRbmUser && $ticketCategoryId == $rbmCategoryId))
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#if($canResolve)
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<td>
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<button class="btn btn-primary ticket-last-activity"
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data-ticketid="$ticket.getId()" data-activity="$resolved"
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data-partnername="$fofoIdsAndCustomRetailer.get($ticket.getFofoId()).getBusinessName()">
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Resolved
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</button>
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</td>
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#else
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<td><span class="label label-warning">Pending Resolution</span></td>
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#end
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#end
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#end
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#else
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#if($ticket.getCloseTimestamp())
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<td>Closed</td>
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#else
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#if($ticket.getLastActivity()=="RESOLVED")
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<td>
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<button class="btn btn-primary ticket-last-activity"
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data-ticketid="$ticket.getId()"
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data-activity="$resolved-accepted">Accept
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</button>
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<button class="btn btn-danger ticket-last-activity"
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data-ticketid="$ticket.getId()"
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data-activity="$resolved-rejected">Reopen
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</button>
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</td>
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#else
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<td><span class="label label-info">In Progress</span></td>
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#end
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#end
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#end
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</tr>
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#end
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#else
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<tr>
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<td colspan="12" style="text-align:center;">NO MATCHING DATA FOUND FOR CRITERIA</td>
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</tr>
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#end
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</tbody>
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</table>
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</div>
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</div>
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</div>
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## Pagination Controls (Bottom)
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#if($roleType && $totalRecords > 0)
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<div class="row">
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<div class="col-lg-12">
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<div class="pagination-wrapper">
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<span class="pagination-info">Showing $startRecord - $endRecord of $totalRecords</span>
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<ul class="pagination pagination-sm">
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#if($currentPage > 0)
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<li><a href="javascript:void(0)" class="ticket-page-link" data-page="0">First</a></li>
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<li><a href="javascript:void(0)" class="ticket-page-link" data-page="$prevPage">Prev</a></li>
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#else
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<li class="disabled"><span>First</span></li>
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<li class="disabled"><span>Prev</span></li>
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#end
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<li class="active"><span>Page $currentPageDisplay of $totalPages</span></li>
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#if($currentPage < $lastPage)
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<li><a href="javascript:void(0)" class="ticket-page-link" data-page="$nextPage">Next</a></li>
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<li><a href="javascript:void(0)" class="ticket-page-link" data-page="$lastPage">Last</a></li>
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#else
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<li class="disabled"><span>Next</span></li>
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<li class="disabled"><span>Last</span></li>
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#end
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</ul>
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<select class="form-control page-size-select ticket-page-size">
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<option value="10" #if($pageSize==10)selected#end>10 per page</option>
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<option value="25" #if($pageSize==25)selected#end>25 per page</option>
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<option value="50" #if($pageSize==50)selected#end>50 per page</option>
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<option value="100" #if($pageSize==100)selected#end>100 per page</option>
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</select>
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</div>
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</div>
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</div>
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#end
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