| 35626 |
amit |
1 |
## Partial template: ticket table + pagination (loaded via AJAX)
|
|
|
2 |
## Pagination Controls (Top)
|
|
|
3 |
#if($roleType && $totalRecords > 0)
|
|
|
4 |
<div class="row">
|
|
|
5 |
<div class="col-lg-12">
|
|
|
6 |
<div class="pagination-wrapper">
|
|
|
7 |
<span class="pagination-info">Showing $startRecord - $endRecord of $totalRecords</span>
|
|
|
8 |
<ul class="pagination pagination-sm">
|
|
|
9 |
#if($currentPage > 0)
|
|
|
10 |
<li><a href="javascript:void(0)" class="ticket-page-link" data-page="0">First</a></li>
|
|
|
11 |
<li><a href="javascript:void(0)" class="ticket-page-link" data-page="$prevPage">Prev</a></li>
|
|
|
12 |
#else
|
|
|
13 |
<li class="disabled"><span>First</span></li>
|
|
|
14 |
<li class="disabled"><span>Prev</span></li>
|
|
|
15 |
#end
|
|
|
16 |
|
|
|
17 |
<li class="active"><span>Page $currentPageDisplay of $totalPages</span></li>
|
|
|
18 |
|
|
|
19 |
#if($currentPage < $lastPage)
|
|
|
20 |
<li><a href="javascript:void(0)" class="ticket-page-link" data-page="$nextPage">Next</a></li>
|
|
|
21 |
<li><a href="javascript:void(0)" class="ticket-page-link" data-page="$lastPage">Last</a></li>
|
|
|
22 |
#else
|
|
|
23 |
<li class="disabled"><span>Next</span></li>
|
|
|
24 |
<li class="disabled"><span>Last</span></li>
|
|
|
25 |
#end
|
|
|
26 |
</ul>
|
|
|
27 |
<select class="form-control page-size-select ticket-page-size">
|
|
|
28 |
<option value="10" #if($pageSize==10)selected#end>10 per page</option>
|
|
|
29 |
<option value="25" #if($pageSize==25)selected#end>25 per page</option>
|
|
|
30 |
<option value="50" #if($pageSize==50)selected#end>50 per page</option>
|
|
|
31 |
<option value="100" #if($pageSize==100)selected#end>100 per page</option>
|
|
|
32 |
</select>
|
|
|
33 |
</div>
|
|
|
34 |
</div>
|
|
|
35 |
</div>
|
|
|
36 |
#end
|
|
|
37 |
|
|
|
38 |
<div id="my-ticket-table">
|
|
|
39 |
<div class="row">
|
|
|
40 |
<div class="col-lg-12">
|
|
|
41 |
<table class="table table-border table-condensed table-bordered" id="ticket-table">
|
|
|
42 |
<thead>
|
|
|
43 |
<tr>
|
|
|
44 |
<th>Ticket Id</th>
|
|
|
45 |
#if($roleType)
|
|
|
46 |
<th>Partner</th>
|
|
|
47 |
#end
|
|
|
48 |
<th>Category</th>
|
|
|
49 |
<th>SubCategory</th>
|
|
|
50 |
<th>Message</th>
|
|
|
51 |
<th>Created By</th>
|
|
|
52 |
<th>Created TimeStamp</th>
|
|
|
53 |
#if($isCrmUser)
|
|
|
54 |
<th>Assign</th>
|
|
|
55 |
#end
|
|
|
56 |
#if($roleType)
|
|
|
57 |
<th>Action</th>
|
|
|
58 |
#else
|
|
|
59 |
<th>Action</th>
|
|
|
60 |
#end
|
|
|
61 |
</tr>
|
|
|
62 |
</thead>
|
|
|
63 |
<tbody>
|
|
|
64 |
#if($tickets.size()>0)
|
|
|
65 |
#foreach($ticket in $tickets)
|
|
|
66 |
#set($isUnread = $unreadMap.get($ticket.getId()))
|
|
|
67 |
<tr data-ticket-id="$ticket.getId()" data-ticket-unread="#if($isUnread)true#else#end"#if($lastActivityMap.get($ticket.getId())) data-last-activity-time="$lastActivityMap.get($ticket.getId()).getCreateTimestamp()"#end #if($isUnread) class="ticket-unread"#end>
|
|
|
68 |
<td>#if($isUnread)<span class="unread-badge" title="Unread update"></span>#end$ticket.getId()</td>
|
|
|
69 |
#if($roleType)
|
|
|
70 |
<td><a href="#" class="partner-link" data-fofoid="$ticket.getFofoId()">$fofoIdsAndCustomRetailer.get($ticket.getFofoId()).getBusinessName()</a></td>
|
|
|
71 |
#end
|
|
|
72 |
<td>$subCategoryIdAndCategoryMap.get($ticket.getSubCategoryId()).getName()</td>
|
|
|
73 |
|
|
|
74 |
<td><a href="#" data-toggle="modal" data-target="#myModal"
|
|
|
75 |
data-ticketid="$ticket.getId()" data-internal="true" data-role="$roleType"
|
|
|
76 |
data-crm="$isCrmUser" class="activities-link"
|
|
|
77 |
data-assignee="#if($authUserIdAndAuthUserMap.get($ticket.getId()))$authUserIdAndAuthUserMap.get($ticket.getId()).getFirstName()#end">$subCategoryIdAndSubCategoryMap.get($ticket.getSubCategoryId()).getName()</a>
|
|
|
78 |
</td>
|
| 35802 |
amit |
79 |
<td>#if($lastMessageMap.get($ticket.getId()))#set($lm = $lastMessageMap.get($ticket.getId()))#if($lm.getCreatedBy() > 0 && $authUserMap.get($lm.getCreatedBy()))<span style="color:#888;font-size:11px;">~$authUserMap.get($lm.getCreatedBy()).getFirstName()</span><br/>#else<span style="color:#888;font-size:11px;">~Partner</span><br/>#end$lm.getMessage()#elseif($activityMap.get($ticket.getId()) && $activityMap.get($ticket.getId()).size() > 0)$activityMap.get($ticket.getId()).get(0).getMessage()#else-#end</td>
|
| 35626 |
amit |
80 |
#if($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy() > 0)
|
|
|
81 |
<td>$authUserMap.get($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy()).getFirstName() $authUserMap.get($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy()).getLastName()</td>
|
|
|
82 |
#else
|
|
|
83 |
<td>Partner</td>
|
|
|
84 |
#end
|
|
|
85 |
|
|
|
86 |
<td>$ticket.getFormattedCreateTimestamp()</td>
|
|
|
87 |
#if($isCrmUser)
|
|
|
88 |
## Edit button - check permissions based on visibility and position
|
|
|
89 |
#set($ticketCategoryId = $subCategoryIdAndCategoryMap.get($ticket.getSubCategoryId()).getId())
|
|
|
90 |
#set($isVisibleSubCat = $subCategoryIdAndSubCategoryMap.get($ticket.getSubCategoryId()).isVisibility())
|
|
|
91 |
#set($hasPositionInCat = $userCategoryIds.contains($ticketCategoryId))
|
|
|
92 |
#set($canEdit = ($isCrmUser && $isVisibleSubCat) || $hasPositionInCat)
|
|
|
93 |
#if($ticket.getCloseTimestamp() || !$canEdit)
|
|
|
94 |
<td><button class="btn btn-primary edit-ticket" data-ticketid1="$ticket.getId()" disabled>Edit</button></td>
|
|
|
95 |
#else
|
|
|
96 |
<td><button class="btn btn-primary edit-ticket" data-ticketid1="$ticket.getId()">Edit</button></td>
|
|
|
97 |
#end
|
|
|
98 |
#end
|
|
|
99 |
#if($roleType)
|
|
|
100 |
#if($ticket.getCloseTimestamp())
|
|
|
101 |
<td>$ticket.getFormattedCloseTimestamp()</td>
|
|
|
102 |
#else
|
|
|
103 |
#if($ticket.getLastActivity()=="RESOLVED")
|
|
|
104 |
<td>Resolved</td>
|
|
|
105 |
#else
|
|
|
106 |
## CRM users can resolve any ticket
|
|
|
107 |
## Sales users can resolve their own Sales category tickets
|
|
|
108 |
## RBM users can resolve their own RBM category tickets
|
|
|
109 |
#set($ticketCategoryId = $subCategoryIdAndCategoryMap.get($ticket.getSubCategoryId()).getId())
|
|
|
110 |
#set($canResolve = $isCrmUser || ($isSalesUser && $ticketCategoryId == $salesCategoryId) || ($isRbmUser && $ticketCategoryId == $rbmCategoryId))
|
|
|
111 |
#if($canResolve)
|
|
|
112 |
<td>
|
|
|
113 |
<button class="btn btn-primary ticket-last-activity"
|
|
|
114 |
data-ticketid="$ticket.getId()" data-activity="$resolved"
|
|
|
115 |
data-partnername="$fofoIdsAndCustomRetailer.get($ticket.getFofoId()).getBusinessName()">
|
|
|
116 |
Resolved
|
|
|
117 |
</button>
|
|
|
118 |
</td>
|
|
|
119 |
#else
|
|
|
120 |
<td><span class="label label-warning">Pending Resolution</span></td>
|
|
|
121 |
#end
|
|
|
122 |
#end
|
|
|
123 |
#end
|
|
|
124 |
#else
|
|
|
125 |
#if($ticket.getCloseTimestamp())
|
|
|
126 |
<td>Closed</td>
|
|
|
127 |
#else
|
|
|
128 |
#if($ticket.getLastActivity()=="RESOLVED")
|
|
|
129 |
<td>
|
|
|
130 |
<button class="btn btn-primary ticket-last-activity"
|
|
|
131 |
data-ticketid="$ticket.getId()"
|
|
|
132 |
data-activity="$resolved-accepted">Accept
|
|
|
133 |
</button>
|
|
|
134 |
<button class="btn btn-danger ticket-last-activity"
|
|
|
135 |
data-ticketid="$ticket.getId()"
|
|
|
136 |
data-activity="$resolved-rejected">Reopen
|
|
|
137 |
</button>
|
|
|
138 |
</td>
|
|
|
139 |
#else
|
|
|
140 |
<td><span class="label label-info">In Progress</span></td>
|
|
|
141 |
#end
|
|
|
142 |
#end
|
|
|
143 |
#end
|
|
|
144 |
</tr>
|
|
|
145 |
#end
|
|
|
146 |
#else
|
|
|
147 |
<tr>
|
|
|
148 |
<td colspan="12" style="text-align:center;">NO MATCHING DATA FOUND FOR CRITERIA</td>
|
|
|
149 |
</tr>
|
|
|
150 |
#end
|
|
|
151 |
</tbody>
|
|
|
152 |
</table>
|
|
|
153 |
</div>
|
|
|
154 |
</div>
|
|
|
155 |
</div>
|
|
|
156 |
|
|
|
157 |
## Pagination Controls (Bottom)
|
|
|
158 |
#if($roleType && $totalRecords > 0)
|
|
|
159 |
<div class="row">
|
|
|
160 |
<div class="col-lg-12">
|
|
|
161 |
<div class="pagination-wrapper">
|
|
|
162 |
<span class="pagination-info">Showing $startRecord - $endRecord of $totalRecords</span>
|
|
|
163 |
<ul class="pagination pagination-sm">
|
|
|
164 |
#if($currentPage > 0)
|
|
|
165 |
<li><a href="javascript:void(0)" class="ticket-page-link" data-page="0">First</a></li>
|
|
|
166 |
<li><a href="javascript:void(0)" class="ticket-page-link" data-page="$prevPage">Prev</a></li>
|
|
|
167 |
#else
|
|
|
168 |
<li class="disabled"><span>First</span></li>
|
|
|
169 |
<li class="disabled"><span>Prev</span></li>
|
|
|
170 |
#end
|
|
|
171 |
|
|
|
172 |
<li class="active"><span>Page $currentPageDisplay of $totalPages</span></li>
|
|
|
173 |
|
|
|
174 |
#if($currentPage < $lastPage)
|
|
|
175 |
<li><a href="javascript:void(0)" class="ticket-page-link" data-page="$nextPage">Next</a></li>
|
|
|
176 |
<li><a href="javascript:void(0)" class="ticket-page-link" data-page="$lastPage">Last</a></li>
|
|
|
177 |
#else
|
|
|
178 |
<li class="disabled"><span>Next</span></li>
|
|
|
179 |
<li class="disabled"><span>Last</span></li>
|
|
|
180 |
#end
|
|
|
181 |
</ul>
|
|
|
182 |
<select class="form-control page-size-select ticket-page-size">
|
|
|
183 |
<option value="10" #if($pageSize==10)selected#end>10 per page</option>
|
|
|
184 |
<option value="25" #if($pageSize==25)selected#end>25 per page</option>
|
|
|
185 |
<option value="50" #if($pageSize==50)selected#end>50 per page</option>
|
|
|
186 |
<option value="100" #if($pageSize==100)selected#end>100 per page</option>
|
|
|
187 |
</select>
|
|
|
188 |
</div>
|
|
|
189 |
</div>
|
|
|
190 |
</div>
|
|
|
191 |
#end
|