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<link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/6.4.0/css/all.min.css">
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<style>
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#rbm-call-target-table th, #breakTimeDetailsContent th {
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font-size: 13px;
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text-align: center;
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padding: 0.4rem;
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vertical-align: middle;
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}
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#rbm-call-target-table td, #breakTimeDetailsContent td {
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font-size: 13px;
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text-align: center;
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padding: 0.2rem;
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vertical-align: middle;
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}
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.badge {
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display: inline-block;
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padding: 4px 8px;
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font-size: 12px;
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font-weight: 600;
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border-radius: 4px;
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}
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.agent-status-cell, .time-in-status-cell {
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min-width: 80px;
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}
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#rbm-call-target-table thead th {
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background-color: #343a40;
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color: white;
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font-weight: 600;
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}
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#rbm-call-target-table tbody tr:first-child td {
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font-weight: bold;
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background-color: #00d6b2;
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}
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.highlight-target {
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background-color: #fff3cd !important;
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font-weight: bold;
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}
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.highlight-achieved {
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background-color: #d4edda !important;
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}
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.highlight-oos {
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background-color: #f8d7da !important;
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}
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.highlight-plan-today {
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background-color: #0f57a4 !important;
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color: white !important;
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}
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.highlight-carry-forward {
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background-color: #ffc107 !important;
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color: #000 !important;
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}
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.highlight-untouched {
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background-color: #dc3545 !important;
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color: white !important;
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}
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.highlight-future-plan {
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background-color: #6c757d !important;
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color: #000 !important;
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}
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.clickable {
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cursor: pointer;
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text-decoration: underline;
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color: #007bff;
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}
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.clickable:hover {
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color: #0056b3;
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}
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.modal-body table {
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width: 100%;
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}
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.modal-body table th, .modal-body table td {
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padding: 8px;
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border: 1px solid #ddd;
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}
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#oosDetailsContent table td, #oosDetailsContent table th {
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font-size: 12px;
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}
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#calledDetailsContent table td, #calledDetailsContent table th {
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font-size: 12px;
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}
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</style>
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<div class="container-fluid">
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<h3>RBM Call Target Summary</h3>
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<div class="row">
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<div class="col-md-7">
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<!-- Date-wise Called Partner Filter -->
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<div class="card mb-3" style="max-width: 500px;">
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<div class="card-body py-2">
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<div class="d-flex align-items-center">
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<label for="historyDate" class="mb-0 mr-2"
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style="font-size: 14px; white-space: nowrap;">Date:</label>
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<input type="date" id="historyDate" class="form-control form-control-sm mr-2"
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style="width: 140px;">
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<label for="historyRbm" class="mb-0 mr-2"
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style="font-size: 14px; white-space: nowrap;">RBM:</label>
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<select id="historyRbm" class="form-control form-control-sm mr-2" style="width: 150px;">
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<option value="">Select RBM</option>
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#foreach($model in $rbmCallTargetModels)
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<option value="$model.getAuthId()">$model.getRbmName()</option>
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#end
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</select>
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<button type="button" class="btn btn-primary btn-sm" onclick="showHistoryCalledPartners()">
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View
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</button>
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</div>
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</div>
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</div>
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</div>
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<div class="col-md-5">
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<!-- Download All Call Data by Date -->
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<div class="card mb-3" style="max-width: 450px;">
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<div class="card-body py-2">
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<div class="d-flex align-items-center">
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<label for="downloadDate" class="mb-0 mr-2" style="font-size: 14px; white-space: nowrap;">Download
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Call Data:</label>
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<input type="date" id="downloadDate" class="form-control form-control-sm mr-2"
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style="width: 140px;">
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<button type="button" class="btn btn-success btn-sm" onclick="downloadCallData()">Download CSV
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</button>
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</div>
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</div>
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</div>
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</div>
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</div>
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<table id="rbm-call-target-table" class="table table-bordered table-striped">
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<thead>
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<tr>
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<th colspan="2">RBM Name</th>
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<th style="background-color: #ffc107; color: black;">Rating</th>
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<th style="background-color: #17a2b8; color: white;">Agent Status</th>
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<th style="background-color: #17a2b8; color: white;">Time in Status</th>
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<th style="background-color: #007bff; color: white;"><i class="fa fa-clock"></i> Login</th>
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<th style="background-color: #28a745; color: white;"><i class="fa fa-phone"></i> On Call</th>
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<th style="background-color: #dc3545; color: white;"><i class="fa fa-user-clock"></i> Idle</th>
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<th style="background-color: #fd7e14; color: white;"><i class="fa fa-coffee"></i> Break</th>
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<th>Partner Count</th>
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<th>(Ach/Tgt)</th>
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<th>Calling Target</th>
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<th>Called</th>
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<th class="highlight-plan-today">Plan Today</th>
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<th class="highlight-carry-forward">Carry Forward</th>
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<th style="background-color: #1e6e0e; color: white;">Zero Billing</th>
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<th class="highlight-untouched">Untouched</th>
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<th class="highlight-future-plan">Future Plan</th>
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<th>Normal</th>
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<th style="background-color: #c0392b;">Out of Sequence</th>
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</tr>
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</thead>
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<tbody>
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#set($totalPartnerCount = 0)
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#set($totalTodayTarget = 0)
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#set($totalValueAchieved = 0)
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#set($totalMovedToFuture = 0)
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#set($totalPlanToday = 0)
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#set($totalCarryForward = 0)
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#set($totalZeroBilling = 0)
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#set($totalUntouched = 0)
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#set($totalFuturePlan = 0)
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#set($totalNormal = 0)
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#set($totalOutOfSequence = 0)
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#set($totalL2CallingList = 0)
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#set($totalArrAchieved = 0)
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#set($totalArrTarget = 0)
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## Total row first
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#foreach($model in $rbmCallTargetModels)
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#if(!$model.isL2Position())
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#set($totalPartnerCount = $totalPartnerCount + $model.getPartnerCount())
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#end
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#set($totalTodayTarget = $totalTodayTarget + $model.getTodayTargetOfCall())
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#set($totalValueAchieved = $totalValueAchieved + $model.getValueTargetAchieved())
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#set($totalMovedToFuture = $totalMovedToFuture + $model.getMovedToFuture())
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#set($totalPlanToday = $totalPlanToday + $model.getPlanToday())
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#set($totalCarryForward = $totalCarryForward + $model.getCarryForward())
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#set($totalZeroBilling = $totalZeroBilling + $model.getZeroBilling())
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#set($totalUntouched = $totalUntouched + $model.getUntouched())
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#set($totalFuturePlan = $totalFuturePlan + $model.getFuturePlan())
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#set($totalNormal = $totalNormal + $model.getNormal())
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#set($totalOutOfSequence = $totalOutOfSequence + $model.getOutOfSequenceCount())
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#set($totalL2CallingList = $totalL2CallingList + $model.getL2CallingList())
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#if($arrAchievedByAuthId && $arrAchievedByAuthId.get($model.getAuthId()))
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#set($totalArrAchieved = $totalArrAchieved + $arrAchievedByAuthId.get($model.getAuthId()))
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#end
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#if($arrTargetByAuthId && $arrTargetByAuthId.get($model.getAuthId()))
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#set($totalArrTarget = $totalArrTarget + $arrTargetByAuthId.get($model.getAuthId()))
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#end
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#end
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#set($adjustedTotalTarget = $totalTodayTarget + $totalMovedToFuture)
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#set($adjustedTotalAchieved = $totalValueAchieved + $totalMovedToFuture)
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<tr>
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<td colspan="2"><strong>TOTAL</strong></td>
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<td>-</td>
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<td>-</td>
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<td>-</td>
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<td>-</td>
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<td>-</td>
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<td>-</td>
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<td>-</td>
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<td><strong>$totalPartnerCount</strong></td>
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<td><strong><span class="lakh">$totalArrAchieved</span> / <span class="lakh">$totalArrTarget</span></strong>
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</td>
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<td class="highlight-target"><strong>$adjustedTotalTarget</strong></td>
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<td class="highlight-achieved currency"><strong>$adjustedTotalAchieved</strong></td>
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<td class="highlight-plan-today"><strong>$totalPlanToday</strong></td>
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<td class="highlight-carry-forward"><strong>$totalCarryForward</strong></td>
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<td><strong>$totalZeroBilling</strong></td>
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<td class="highlight-untouched"><strong>$totalUntouched</strong></td>
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<td class="highlight-future-plan"><strong>$totalFuturePlan</strong></td>
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<td><strong>$totalNormal</strong></td>
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<td class="highlight-oos"><strong>$totalOutOfSequence</strong></td>
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</tr>
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#foreach($model in $rbmCallTargetModels)
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#set($rowTarget = $model.getTodayTargetOfCall() + $model.getMovedToFuture())
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#set($rowAchieved = $model.getValueTargetAchieved() + $model.getMovedToFuture())
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#set($agentStatus = $agentStatusByAuthId.get($model.getAuthId()))
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<tr>
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<td>
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#set($rank = $rbmCombinedRankMap.get($model.getRbmName()))
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#if($rank == 1)
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<img src="../../../resources/images/king.png" style="width: 35px;">
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#elseif($rank == 2)
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<img src="../../../resources/images/trophy-cup.png" style="width: 30px;">
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#elseif($rank == 3)
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<img src="../../../resources/images/bronze-medal.png" style="width: 30px;">
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#elseif($rank == 4)
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<img src="../../../resources/images/star-badge.png" style="width: 30px;">
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#elseif($rank && $rank > 4)
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<img src="../../../resources/images/clock.png" style="width: 22px;">
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#else
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<img src="../../../resources/images/clock.png" style="width: 22px;">
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#end
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</td>
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<td>$model.getRbmName()</td>
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<td>
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#set($ratingData = $rbmNameToRatingMap.get($model.getRbmName()))
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#set($rank = $rbmCombinedRankMap.get($model.getRbmName()))
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#if($ratingData && $ratingData.getRating())
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#set($rating = $ratingData.getRating())
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<div style="line-height: 1.2;">
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#if($rating && $rating > 0 && $rating <= 1)
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<b style="color: goldenrod; font-size: 12px;">★</b>
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#elseif($rating && $rating > 1 && $rating <= 2)
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<b style="color: goldenrod; font-size: 12px;">★★</b>
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#elseif($rating && $rating > 2 && $rating <= 3)
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<b style="color: goldenrod; font-size: 12px;">★★★</b>
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#elseif($rating && $rating > 3 && $rating <= 4)
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<b style="color: goldenrod; font-size: 12px;">★★★★</b>
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#elseif($rating && $rating > 4 && $rating <= 5)
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<b style="color: goldenrod; font-size: 12px;">★★★★★</b>
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#end
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<br>
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<span style="font-size: 10px; color: #555;">#$rank | $ratingData.getPartnerCount() rated</span>
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</div>
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#else
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-
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#end
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</td>
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<td class="agent-status-cell" data-authid="$model.getAuthId()">
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#if($agentStatus && $agentStatus.getAgentStatus())
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#if($agentStatus.getAgentStatus() == "On Call")
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<span class="badge" style="background-color: #28a745; color: white;">$agentStatus.getAgentStatus()</span>
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#elseif($agentStatus.getAgentStatus() == "Available")
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<span class="badge"
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style="background-color: #dc3545; color: white;">$agentStatus.getAgentStatus()</span>
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#elseif($agentStatus.getAgentStatus().toLowerCase().contains("break"))
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<span class="badge"
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style="background-color: #fd7e14; color: white;">$agentStatus.getAgentStatus()</span>
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#elseif($agentStatus.getAgentStatus() == "Logged Out")
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<span class="badge"
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style="background-color: #6c757d; color: white;">$agentStatus.getAgentStatus()</span>
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#elseif($agentStatus.getAgentStatus() == "Trying")
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<span class="badge"
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style="background-color: #ffc107; color: black;">$agentStatus.getAgentStatus()</span>
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#else
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<span class="badge" style="background-color: #6c757d; color: white;">$agentStatus.getAgentStatus()</span>
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#end
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#else
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<span class="badge" style="background-color: #6c757d; color: white;">-</span>
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#end
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</td>
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<td class="time-in-status-cell" data-authid="$model.getAuthId()">
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|
307 |
#if($agentStatus && $agentStatus.getTimeInStatus())
|
|
|
308 |
$agentStatus.getTimeInStatus()
|
|
|
309 |
#else
|
|
|
310 |
-
|
|
|
311 |
#end
|
| 35879 |
ranu |
312 |
</td>
|
| 36179 |
ranu |
313 |
<td style="background-color: #e7f1ff;">
|
|
|
314 |
#if($loginTimeByAuthId && $loginTimeByAuthId.get($model.getAuthId()))
|
|
|
315 |
$loginTimeByAuthId.get($model.getAuthId())
|
|
|
316 |
#else
|
|
|
317 |
-
|
|
|
318 |
#end
|
|
|
319 |
</td>
|
|
|
320 |
<td style="background-color: #d4edda;">
|
|
|
321 |
#if($onCallTimeByAuthId && $onCallTimeByAuthId.get($model.getAuthId()))
|
|
|
322 |
$onCallTimeByAuthId.get($model.getAuthId())
|
|
|
323 |
#else
|
|
|
324 |
-
|
|
|
325 |
#end
|
|
|
326 |
</td>
|
|
|
327 |
<td style="background-color: #f8d7da;">
|
|
|
328 |
#if($availableTimeByAuthId && $availableTimeByAuthId.get($model.getAuthId()))
|
|
|
329 |
$availableTimeByAuthId.get($model.getAuthId())
|
|
|
330 |
#else
|
|
|
331 |
-
|
|
|
332 |
#end
|
|
|
333 |
</td>
|
|
|
334 |
<td style="background-color: #ffe5cc;">
|
|
|
335 |
#if($breakTimeByAuthId && $breakTimeByAuthId.get($model.getAuthId()))
|
|
|
336 |
$breakTimeByAuthId.get($model.getAuthId())
|
|
|
337 |
#else
|
|
|
338 |
-
|
|
|
339 |
#end
|
|
|
340 |
</td>
|
| 35631 |
ranu |
341 |
<td>$model.getPartnerCount()</td>
|
|
|
342 |
<td>
|
|
|
343 |
#if($arrAchievedByAuthId && $arrAchievedByAuthId.get($model.getAuthId()))
|
| 35636 |
ranu |
344 |
<span class="lakh">$arrAchievedByAuthId.get($model.getAuthId())</span>
|
| 35631 |
ranu |
345 |
#else
|
|
|
346 |
|
|
|
347 |
#end
|
|
|
348 |
/
|
|
|
349 |
#if($arrTargetByAuthId && $arrTargetByAuthId.get($model.getAuthId()))
|
| 35636 |
ranu |
350 |
<span class="lakh">$arrTargetByAuthId.get($model.getAuthId())</span>
|
| 35631 |
ranu |
351 |
#else
|
|
|
352 |
|
|
|
353 |
#end
|
|
|
354 |
</td>
|
|
|
355 |
<td class="highlight-target">$rowTarget</td>
|
| 35670 |
ranu |
356 |
<td class="highlight-achieved currency">
|
| 35953 |
ranu |
357 |
<span class="clickable"
|
|
|
358 |
onclick="showCalledPartnerDetails($model.getAuthId(), '$model.getRbmName()')">$rowAchieved</span>
|
| 35670 |
ranu |
359 |
</td>
|
| 35631 |
ranu |
360 |
<td class="highlight-plan-today">$model.getPlanToday()</td>
|
|
|
361 |
<td class="highlight-carry-forward">$model.getCarryForward()</td>
|
|
|
362 |
<td>$model.getZeroBilling()</td>
|
|
|
363 |
<td class="highlight-untouched">$model.getUntouched()</td>
|
|
|
364 |
<td class="highlight-future-plan">$model.getFuturePlan()</td>
|
|
|
365 |
<td>$model.getNormal()</td>
|
|
|
366 |
<td class="highlight-oos" style="color: red;">
|
|
|
367 |
#if($model.getOutOfSequenceCount() > 0)
|
|
|
368 |
<span class="clickable" style="color: #e80404"
|
|
|
369 |
onclick="showOutOfSequenceDetails($model.getAuthId(), '$model.getRbmName()')">$model.getOutOfSequenceCount()</span>
|
|
|
370 |
#else
|
|
|
371 |
|
|
|
372 |
#end
|
|
|
373 |
</td>
|
|
|
374 |
</tr>
|
|
|
375 |
#end
|
|
|
376 |
</tbody>
|
|
|
377 |
</table>
|
|
|
378 |
</div>
|
|
|
379 |
|
| 35953 |
ranu |
380 |
<!-- Modal for Called Partner Details with Tabs -->
|
|
|
381 |
<div class="modal fade" id="calledModal" tabindex="-1" role="dialog" aria-labelledby="calledModalLabel"
|
|
|
382 |
aria-hidden="true">
|
|
|
383 |
<div class="modal-dialog modal-lg" role="document" style="max-width: 90%;">
|
|
|
384 |
<div class="modal-content">
|
|
|
385 |
<div class="modal-header">
|
|
|
386 |
<h5 class="modal-title" id="calledModalLabel">Called Partners</h5>
|
|
|
387 |
<button type="button" class="close" data-dismiss="modal" aria-label="Close">
|
|
|
388 |
<span aria-hidden="true">×</span>
|
|
|
389 |
</button>
|
|
|
390 |
</div>
|
|
|
391 |
<div class="modal-body">
|
|
|
392 |
<!-- Tabs Navigation -->
|
|
|
393 |
<ul class="nav nav-tabs" id="calledModalTabs" role="tablist">
|
|
|
394 |
<li class="nav-item">
|
|
|
395 |
<a class="nav-link active" id="called-tab" data-toggle="tab" href="#calledTabContent"
|
|
|
396 |
role="tab">
|
|
|
397 |
Called Partners
|
|
|
398 |
</a>
|
|
|
399 |
</li>
|
|
|
400 |
<li class="nav-item">
|
|
|
401 |
<a class="nav-link" id="break-time-tab" data-toggle="tab" href="#breakTimeTabContent"
|
|
|
402 |
role="tab">
|
|
|
403 |
Break Time
|
|
|
404 |
</a>
|
|
|
405 |
</li>
|
|
|
406 |
</ul>
|
|
|
407 |
<!-- Tabs Content -->
|
|
|
408 |
<div class="tab-content mt-3" id="calledModalTabContent">
|
|
|
409 |
<div class="tab-pane fade show active" id="calledTabContent" role="tabpanel">
|
|
|
410 |
<div id="calledDetailsContent">
|
|
|
411 |
<p>Loading...</p>
|
|
|
412 |
</div>
|
|
|
413 |
</div>
|
|
|
414 |
<div class="tab-pane fade" id="breakTimeTabContent" role="tabpanel">
|
|
|
415 |
<div id="breakTimeDetailsContent">
|
|
|
416 |
<p>Click on Break Time tab to load data.</p>
|
|
|
417 |
</div>
|
|
|
418 |
</div>
|
|
|
419 |
</div>
|
|
|
420 |
</div>
|
|
|
421 |
<div class="modal-footer">
|
|
|
422 |
<button type="button" class="btn btn-secondary" data-dismiss="modal">Close</button>
|
|
|
423 |
</div>
|
|
|
424 |
</div>
|
|
|
425 |
</div>
|
|
|
426 |
</div>
|
|
|
427 |
|
|
|
428 |
<!-- Modal for Out of Sequence Details -->
|
|
|
429 |
<div class="modal fade" id="oosModal" tabindex="-1" role="dialog" aria-labelledby="oosModalLabel"
|
|
|
430 |
aria-hidden="true">
|
|
|
431 |
<div class="modal-dialog modal-lg" role="document">
|
|
|
432 |
<div class="modal-content">
|
|
|
433 |
<div class="modal-header">
|
|
|
434 |
<h5 class="modal-title" id="oosModalLabel">Out of Sequence Calls</h5>
|
|
|
435 |
<button type="button" class="close" data-dismiss="modal" aria-label="Close">
|
|
|
436 |
<span aria-hidden="true">×</span>
|
|
|
437 |
</button>
|
|
|
438 |
</div>
|
|
|
439 |
<div class="modal-body">
|
|
|
440 |
<div id="oosDetailsContent">
|
|
|
441 |
<p>Loading...</p>
|
|
|
442 |
</div>
|
|
|
443 |
</div>
|
|
|
444 |
<div class="modal-footer">
|
|
|
445 |
<button type="button" class="btn btn-secondary" data-dismiss="modal">Close</button>
|
|
|
446 |
</div>
|
|
|
447 |
</div>
|
|
|
448 |
</div>
|
|
|
449 |
</div>
|
|
|
450 |
|
| 35631 |
ranu |
451 |
<script type="text/javascript">
|
| 35984 |
ranu |
452 |
// Store current authId and agentName for break time loading
|
| 35953 |
ranu |
453 |
var currentModalAuthId = null;
|
|
|
454 |
var currentModalDate = null;
|
| 35984 |
ranu |
455 |
var currentModalAgentName = null;
|
| 35953 |
ranu |
456 |
|
| 35638 |
ranu |
457 |
document.addEventListener('DOMContentLoaded', function () {
|
|
|
458 |
var elems = document.querySelectorAll('.lakh');
|
|
|
459 |
for (var i = 0; i < elems.length; i++) {
|
|
|
460 |
var val = parseInt(elems[i].textContent.trim());
|
| 35636 |
ranu |
461 |
if (!isNaN(val)) {
|
| 35638 |
ranu |
462 |
elems[i].textContent = (val / 100000).toFixed(1) + 'L';
|
| 35636 |
ranu |
463 |
}
|
| 35638 |
ranu |
464 |
}
|
| 35636 |
ranu |
465 |
});
|
|
|
466 |
|
| 35631 |
ranu |
467 |
function showOutOfSequenceDetails(authId, rbmName) {
|
|
|
468 |
document.getElementById('oosModalLabel').textContent = 'Out of Sequence Calls - ' + rbmName;
|
|
|
469 |
document.getElementById('oosDetailsContent').innerHTML = '<p>Loading...</p>';
|
|
|
470 |
$('#oosModal').modal('show');
|
|
|
471 |
|
|
|
472 |
fetch('/indent/rbm_call_target/oos_details?authId=' + authId)
|
|
|
473 |
.then(function (response) {
|
|
|
474 |
return response.json();
|
|
|
475 |
})
|
|
|
476 |
.then(function (data) {
|
|
|
477 |
if (data && data.length > 0) {
|
|
|
478 |
var html = '<table class="table table-bordered table-sm"><thead><tr><th>S.No</th><th>Party Name</th><th>Code</th><th>Time</th></tr></thead><tbody>';
|
|
|
479 |
for (var i = 0; i < data.length; i++) {
|
|
|
480 |
html += '<tr><td>' + (i + 1) + '</td><td>' + data[i].partyName + '</td><td>' + data[i].code + '</td><td>' + data[i].time + '</td></tr>';
|
|
|
481 |
}
|
|
|
482 |
html += '</tbody></table>';
|
|
|
483 |
document.getElementById('oosDetailsContent').innerHTML = html;
|
|
|
484 |
} else {
|
|
|
485 |
document.getElementById('oosDetailsContent').innerHTML = '<p>No out of sequence calls found.</p>';
|
|
|
486 |
}
|
|
|
487 |
})
|
|
|
488 |
.catch(function () {
|
|
|
489 |
document.getElementById('oosDetailsContent').innerHTML = '<p>Error loading details. Please try again.</p>';
|
|
|
490 |
});
|
|
|
491 |
}
|
| 35670 |
ranu |
492 |
|
|
|
493 |
function showCalledPartnerDetails(authId, rbmName) {
|
| 35984 |
ranu |
494 |
// Store authId and agentName for break time tab
|
| 35953 |
ranu |
495 |
currentModalAuthId = authId;
|
|
|
496 |
currentModalDate = null;
|
| 35984 |
ranu |
497 |
currentModalAgentName = rbmName;
|
| 35953 |
ranu |
498 |
|
|
|
499 |
document.getElementById('calledModalLabel').textContent = 'Activity - ' + rbmName;
|
| 35670 |
ranu |
500 |
document.getElementById('calledDetailsContent').innerHTML = '<p>Loading...</p>';
|
| 35953 |
ranu |
501 |
document.getElementById('breakTimeDetailsContent').innerHTML = '<p>Click to load break time data.</p>';
|
|
|
502 |
|
|
|
503 |
// Reset to Called tab
|
|
|
504 |
$('#called-tab').tab('show');
|
|
|
505 |
|
| 35670 |
ranu |
506 |
$('#calledModal').modal('show');
|
|
|
507 |
|
| 35984 |
ranu |
508 |
fetch('/indent/rbm_call_target/called_details?authId=' + authId + '&agentName=' + encodeURIComponent(rbmName))
|
| 35670 |
ranu |
509 |
.then(function (response) {
|
|
|
510 |
return response.json();
|
|
|
511 |
})
|
|
|
512 |
.then(function (data) {
|
|
|
513 |
if (data && data.length > 0) {
|
| 35763 |
ranu |
514 |
var html = '<table class="table table-bordered table-sm"><thead><tr><th>S.No</th><th style="width: 200px;">Party Name</th><th>Code</th><th style="width: 350px;">Remark</th><th>Call Status</th><th>Call Duration</th><th>Call Date/Time</th><th>Recording</th></tr></thead><tbody>';
|
| 35670 |
ranu |
515 |
for (var i = 0; i < data.length; i++) {
|
| 35984 |
ranu |
516 |
var rowStyle = '';
|
| 35703 |
ranu |
517 |
var recordingHtml = '-';
|
| 35984 |
ranu |
518 |
|
|
|
519 |
// Check if this is a break log entry
|
|
|
520 |
if (data[i].breakLog) {
|
| 36097 |
ranu |
521 |
var status = (data[i].breakStatus || '').toLowerCase();
|
|
|
522 |
if (status.indexOf('available') >= 0) {
|
| 36099 |
ranu |
523 |
rowStyle = 'style="background-color: #f8d7da; color: #721c24;"'; // Light red
|
| 36097 |
ranu |
524 |
} else if (status.indexOf('trying') >= 0) {
|
|
|
525 |
rowStyle = 'style="background-color: #fff3cd; color: #856404;"'; // Light yellow
|
|
|
526 |
} else if (status.indexOf('logged out') >= 0 || status.indexOf('logout') >= 0) {
|
|
|
527 |
rowStyle = 'style="background-color: #e2e3e5; color: #383d41;"'; // Light grey
|
|
|
528 |
} else if (status.indexOf('break') >= 0) {
|
|
|
529 |
rowStyle = 'style="background-color: #ffe5cc; color: #c45200;"'; // Light orange
|
|
|
530 |
} else {
|
|
|
531 |
rowStyle = 'style="background-color: #f8f9fa; color: #333;"'; // Default light
|
|
|
532 |
}
|
| 36098 |
ranu |
533 |
var timeRange = data[i].callDateTime || '-';
|
|
|
534 |
if (data[i].breakEndTime) {
|
|
|
535 |
// Extract just the time part from callDateTime and show range
|
|
|
536 |
var startTime = timeRange.split(' ').slice(-2).join(' '); // Get "hh:mm AM/PM"
|
|
|
537 |
timeRange = startTime + ' to ' + data[i].breakEndTime;
|
|
|
538 |
}
|
|
|
539 |
html += '<tr ' + rowStyle + '><td>' + (i + 1) + '</td><td colspan="4"><i class="fa fa-coffee"></i> ' + (data[i].breakStatus || 'On Break') + '</td><td>' + (data[i].callDuration || '-') + '</td><td>' + timeRange + '</td><td>-</td></tr>';
|
| 35984 |
ranu |
540 |
} else {
|
|
|
541 |
if (data[i].recordingUrl) {
|
|
|
542 |
recordingHtml = '<audio controls style="width: 150px; height: 30px;"><source src="' + data[i].recordingUrl + '" type="audio/mpeg">Your browser does not support audio.</audio>';
|
|
|
543 |
}
|
|
|
544 |
html += '<tr><td>' + (i + 1) + '</td><td>' + data[i].partyName + '</td><td>' + data[i].code + '</td><td>' + data[i].remark + '- ' + (data[i].message || '-') + '</td><td>' + (data[i].callStatus || '-') + '</td><td>' + (data[i].callDuration || '-') + '</td><td>' + (data[i].callDateTime || '-') + '</td><td>' + recordingHtml + '</td></tr>';
|
| 35703 |
ranu |
545 |
}
|
| 35670 |
ranu |
546 |
}
|
|
|
547 |
html += '</tbody></table>';
|
|
|
548 |
document.getElementById('calledDetailsContent').innerHTML = html;
|
|
|
549 |
} else {
|
|
|
550 |
document.getElementById('calledDetailsContent').innerHTML = '<p>No called partners found.</p>';
|
|
|
551 |
}
|
|
|
552 |
})
|
|
|
553 |
.catch(function () {
|
|
|
554 |
document.getElementById('calledDetailsContent').innerHTML = '<p>Error loading details. Please try again.</p>';
|
|
|
555 |
});
|
|
|
556 |
}
|
| 35730 |
ranu |
557 |
|
| 35953 |
ranu |
558 |
// Load break time data when tab is clicked
|
|
|
559 |
document.addEventListener('DOMContentLoaded', function () {
|
|
|
560 |
var breakTimeTab = document.getElementById('break-time-tab');
|
|
|
561 |
if (breakTimeTab) {
|
|
|
562 |
breakTimeTab.addEventListener('shown.bs.tab', loadBreakTimeData);
|
|
|
563 |
breakTimeTab.addEventListener('click', function () {
|
|
|
564 |
// For Bootstrap 4 compatibility
|
|
|
565 |
setTimeout(loadBreakTimeData, 100);
|
|
|
566 |
});
|
|
|
567 |
}
|
|
|
568 |
});
|
|
|
569 |
|
|
|
570 |
function loadBreakTimeData() {
|
|
|
571 |
if (!currentModalAuthId) {
|
|
|
572 |
return;
|
|
|
573 |
}
|
|
|
574 |
|
|
|
575 |
document.getElementById('breakTimeDetailsContent').innerHTML = '<p>Loading break time data...</p>';
|
|
|
576 |
|
|
|
577 |
var url = '/indent/rbm_call_target/break_time_details?authId=' + currentModalAuthId;
|
|
|
578 |
if (currentModalDate) {
|
|
|
579 |
url += '&date=' + currentModalDate;
|
|
|
580 |
}
|
| 35984 |
ranu |
581 |
if (currentModalAgentName) {
|
|
|
582 |
url += '&agentName=' + encodeURIComponent(currentModalAgentName);
|
|
|
583 |
}
|
| 35953 |
ranu |
584 |
|
|
|
585 |
fetch(url)
|
|
|
586 |
.then(function (response) {
|
|
|
587 |
return response.json();
|
|
|
588 |
})
|
|
|
589 |
.then(function (data) {
|
|
|
590 |
var html = '';
|
|
|
591 |
|
| 36086 |
ranu |
592 |
// 4 Summary boxes in a row
|
|
|
593 |
html += '<div class="row">';
|
| 35953 |
ranu |
594 |
|
| 36086 |
ranu |
595 |
// Available Box - Green
|
|
|
596 |
html += '<div class="col-md-3 col-sm-6 mb-3">';
|
|
|
597 |
html += '<div class="card text-white bg-success">';
|
|
|
598 |
html += '<div class="card-body text-center">';
|
|
|
599 |
html += '<h5 class="card-title">Available</h5>';
|
|
|
600 |
html += '<h3 class="mb-0">' + (data.totalAvailableTime || '0h 0m 0s') + '</h3>';
|
|
|
601 |
html += '<small>(' + (data.availableCount || 0) + ' times)</small>';
|
|
|
602 |
html += '</div></div></div>';
|
| 35953 |
ranu |
603 |
|
| 36086 |
ranu |
604 |
// Trying Box - Yellow
|
|
|
605 |
html += '<div class="col-md-3 col-sm-6 mb-3">';
|
|
|
606 |
html += '<div class="card text-dark bg-warning">';
|
|
|
607 |
html += '<div class="card-body text-center">';
|
|
|
608 |
html += '<h5 class="card-title">Trying</h5>';
|
|
|
609 |
html += '<h3 class="mb-0">' + (data.totalTryingTime || '0h 0m 0s') + '</h3>';
|
|
|
610 |
html += '<small>(' + (data.tryingCount || 0) + ' times)</small>';
|
|
|
611 |
html += '</div></div></div>';
|
| 35953 |
ranu |
612 |
|
| 36086 |
ranu |
613 |
// Logged Out Box - Red/Grey
|
|
|
614 |
html += '<div class="col-md-3 col-sm-6 mb-3">';
|
|
|
615 |
html += '<div class="card text-white bg-secondary">';
|
|
|
616 |
html += '<div class="card-body text-center">';
|
|
|
617 |
html += '<h5 class="card-title">Logged Out</h5>';
|
|
|
618 |
html += '<h3 class="mb-0">' + (data.totalLoggedOutTime || '0h 0m 0s') + '</h3>';
|
|
|
619 |
html += '<small>(' + (data.loggedOutCount || 0) + ' times)</small>';
|
|
|
620 |
html += '</div></div></div>';
|
|
|
621 |
|
|
|
622 |
// Break Box - Orange
|
|
|
623 |
html += '<div class="col-md-3 col-sm-6 mb-3">';
|
|
|
624 |
html += '<div class="card text-dark" style="background-color: #fd7e14;">';
|
|
|
625 |
html += '<div class="card-body text-center">';
|
|
|
626 |
html += '<h5 class="card-title">Break</h5>';
|
|
|
627 |
html += '<h3 class="mb-0">' + (data.totalBreakTime || '0h 0m 0s') + '</h3>';
|
|
|
628 |
html += '<small>(' + (data.breakCount || 0) + ' times)</small>';
|
|
|
629 |
html += '</div></div></div>';
|
|
|
630 |
|
|
|
631 |
html += '</div>';
|
|
|
632 |
|
| 36179 |
ranu |
633 |
// Second row: On Call, Total Login Time, Total On Call Time
|
|
|
634 |
html += '<div class="row">';
|
|
|
635 |
|
|
|
636 |
// On Call Box - Dark Green
|
|
|
637 |
html += '<div class="col-md-4 col-sm-6 mb-3">';
|
|
|
638 |
html += '<div class="card text-white" style="background-color: #28a745;">';
|
|
|
639 |
html += '<div class="card-body text-center">';
|
|
|
640 |
html += '<h5 class="card-title"><i class="fa fa-phone"></i> On Call</h5>';
|
|
|
641 |
html += '<h3 class="mb-0">' + (data.totalOnCallTime || '0h 0m 0s') + '</h3>';
|
|
|
642 |
html += '<small>(From Call Logs)</small>';
|
|
|
643 |
html += '</div></div></div>';
|
|
|
644 |
|
|
|
645 |
// Total Login Time Box - Blue
|
|
|
646 |
html += '<div class="col-md-4 col-sm-6 mb-3">';
|
|
|
647 |
html += '<div class="card text-white bg-primary">';
|
|
|
648 |
html += '<div class="card-body text-center">';
|
|
|
649 |
html += '<h5 class="card-title"><i class="fa fa-sign-in-alt"></i> Total Login Time</h5>';
|
|
|
650 |
html += '<h3 class="mb-0">' + (data.totalLoginTime || '0h 0m 0s') + '</h3>';
|
|
|
651 |
html += '<small>(Available + Trying + Break + On Call)</small>';
|
|
|
652 |
html += '</div></div></div>';
|
|
|
653 |
|
|
|
654 |
// Total Idle Time Box - Red
|
|
|
655 |
html += '<div class="col-md-4 col-sm-6 mb-3">';
|
|
|
656 |
html += '<div class="card text-white bg-danger">';
|
|
|
657 |
html += '<div class="card-body text-center">';
|
|
|
658 |
html += '<h5 class="card-title"><i class="fa fa-clock"></i> Total Idle Time</h5>';
|
|
|
659 |
html += '<h3 class="mb-0">' + (data.totalAvailableTime || '0h 0m 0s') + '</h3>';
|
|
|
660 |
html += '<small>(Available - Not on call)</small>';
|
|
|
661 |
html += '</div></div></div>';
|
|
|
662 |
|
|
|
663 |
html += '</div>';
|
|
|
664 |
|
| 36086 |
ranu |
665 |
// Check if no data
|
|
|
666 |
if ((data.totalAvailableSeconds || 0) + (data.totalTryingSeconds || 0) +
|
| 36179 |
ranu |
667 |
(data.totalLoggedOutSeconds || 0) + (data.totalBreakSeconds || 0) +
|
|
|
668 |
(data.totalOnCallSeconds || 0) === 0) {
|
| 36086 |
ranu |
669 |
html += '<p class="text-muted text-center mt-3">No break time data available for this date.</p>';
|
| 35953 |
ranu |
670 |
}
|
|
|
671 |
|
|
|
672 |
document.getElementById('breakTimeDetailsContent').innerHTML = html;
|
|
|
673 |
})
|
|
|
674 |
.catch(function (err) {
|
|
|
675 |
console.error('Error loading break time:', err);
|
|
|
676 |
document.getElementById('breakTimeDetailsContent').innerHTML = '<p>Error loading break time data. Please try again.</p>';
|
|
|
677 |
});
|
|
|
678 |
}
|
|
|
679 |
|
| 35730 |
ranu |
680 |
// Date-wise Called Partner History
|
|
|
681 |
function showHistoryCalledPartners() {
|
|
|
682 |
var selectedDate = document.getElementById('historyDate').value;
|
|
|
683 |
var selectedRbm = document.getElementById('historyRbm');
|
|
|
684 |
var authId = selectedRbm.value;
|
|
|
685 |
var rbmName = selectedRbm.options[selectedRbm.selectedIndex].text;
|
|
|
686 |
|
|
|
687 |
if (!selectedDate) {
|
|
|
688 |
alert('Please select a date');
|
|
|
689 |
return;
|
|
|
690 |
}
|
|
|
691 |
if (!authId) {
|
|
|
692 |
alert('Please select an RBM');
|
|
|
693 |
return;
|
|
|
694 |
}
|
|
|
695 |
|
| 35984 |
ranu |
696 |
// Store authId, date and agentName for break time tab
|
| 35953 |
ranu |
697 |
currentModalAuthId = authId;
|
|
|
698 |
currentModalDate = selectedDate;
|
| 35984 |
ranu |
699 |
currentModalAgentName = rbmName;
|
| 35953 |
ranu |
700 |
|
|
|
701 |
document.getElementById('calledModalLabel').textContent = 'Activity - ' + rbmName + ' (' + selectedDate + ')';
|
| 35730 |
ranu |
702 |
document.getElementById('calledDetailsContent').innerHTML = '<p>Loading...</p>';
|
| 35953 |
ranu |
703 |
document.getElementById('breakTimeDetailsContent').innerHTML = '<p>Click to load break time data.</p>';
|
|
|
704 |
|
|
|
705 |
// Reset to Called tab
|
|
|
706 |
$('#called-tab').tab('show');
|
|
|
707 |
|
| 35730 |
ranu |
708 |
$('#calledModal').modal('show');
|
|
|
709 |
|
| 35984 |
ranu |
710 |
fetch('/indent/rbm_call_target/called_details?authId=' + authId + '&date=' + selectedDate + '&agentName=' + encodeURIComponent(rbmName))
|
| 35730 |
ranu |
711 |
.then(function (response) {
|
|
|
712 |
return response.json();
|
|
|
713 |
})
|
|
|
714 |
.then(function (data) {
|
|
|
715 |
if (data && data.length > 0) {
|
| 35763 |
ranu |
716 |
var html = '<table class="table table-bordered table-sm"><thead><tr><th>S.No</th><th style="width: 200px;">Party Name</th><th>Code</th><th style="width: 350px;">Remark</th><th>Call Status</th><th>Call Duration</th><th>Call Date/Time</th><th>Recording</th></tr></thead><tbody>';
|
| 35730 |
ranu |
717 |
for (var i = 0; i < data.length; i++) {
|
| 35984 |
ranu |
718 |
var rowStyle = '';
|
| 35730 |
ranu |
719 |
var recordingHtml = '-';
|
| 35984 |
ranu |
720 |
|
|
|
721 |
// Check if this is a break log entry
|
|
|
722 |
if (data[i].breakLog) {
|
| 36097 |
ranu |
723 |
var status = (data[i].breakStatus || '').toLowerCase();
|
|
|
724 |
if (status.indexOf('available') >= 0) {
|
| 36099 |
ranu |
725 |
rowStyle = 'style="background-color: #f8d7da; color: #721c24;"'; // Light red
|
| 36097 |
ranu |
726 |
} else if (status.indexOf('trying') >= 0) {
|
|
|
727 |
rowStyle = 'style="background-color: #fff3cd; color: #856404;"'; // Light yellow
|
|
|
728 |
} else if (status.indexOf('logged out') >= 0 || status.indexOf('logout') >= 0) {
|
|
|
729 |
rowStyle = 'style="background-color: #e2e3e5; color: #383d41;"'; // Light grey
|
|
|
730 |
} else if (status.indexOf('break') >= 0) {
|
|
|
731 |
rowStyle = 'style="background-color: #ffe5cc; color: #c45200;"'; // Light orange
|
|
|
732 |
} else {
|
|
|
733 |
rowStyle = 'style="background-color: #f8f9fa; color: #333;"'; // Default light
|
|
|
734 |
}
|
| 36098 |
ranu |
735 |
var timeRange = data[i].callDateTime || '-';
|
|
|
736 |
if (data[i].breakEndTime) {
|
|
|
737 |
// Extract just the time part from callDateTime and show range
|
|
|
738 |
var startTime = timeRange.split(' ').slice(-2).join(' '); // Get "hh:mm AM/PM"
|
|
|
739 |
timeRange = startTime + ' to ' + data[i].breakEndTime;
|
|
|
740 |
}
|
|
|
741 |
html += '<tr ' + rowStyle + '><td>' + (i + 1) + '</td><td colspan="4"><i class="fa fa-coffee"></i> ' + (data[i].breakStatus || 'On Break') + '</td><td>' + (data[i].callDuration || '-') + '</td><td>' + timeRange + '</td><td>-</td></tr>';
|
| 35984 |
ranu |
742 |
} else {
|
|
|
743 |
if (data[i].recordingUrl) {
|
|
|
744 |
recordingHtml = '<audio controls style="width: 150px; height: 30px;"><source src="' + data[i].recordingUrl + '" type="audio/mpeg">Your browser does not support audio.</audio>';
|
|
|
745 |
}
|
|
|
746 |
html += '<tr><td>' + (i + 1) + '</td><td>' + data[i].partyName + '</td><td>' + data[i].code + '</td><td>' + data[i].remark + '- ' + (data[i].message || '-') + '</td><td>' + (data[i].callStatus || '-') + '</td><td>' + (data[i].callDuration || '-') + '</td><td>' + (data[i].callDateTime || '-') + '</td><td>' + recordingHtml + '</td></tr>';
|
| 35730 |
ranu |
747 |
}
|
|
|
748 |
}
|
|
|
749 |
html += '</tbody></table>';
|
|
|
750 |
document.getElementById('calledDetailsContent').innerHTML = html;
|
|
|
751 |
} else {
|
|
|
752 |
document.getElementById('calledDetailsContent').innerHTML = '<p>No called partners found for selected date.</p>';
|
|
|
753 |
}
|
|
|
754 |
})
|
|
|
755 |
.catch(function () {
|
|
|
756 |
document.getElementById('calledDetailsContent').innerHTML = '<p>Error loading details. Please try again.</p>';
|
|
|
757 |
});
|
|
|
758 |
}
|
| 35852 |
ranu |
759 |
|
|
|
760 |
// Auto-refresh agent status every 30 seconds
|
|
|
761 |
function refreshAgentStatus() {
|
|
|
762 |
fetch('/indent/rbm_call_target/get_agent_statuses')
|
| 35879 |
ranu |
763 |
.then(function (response) {
|
|
|
764 |
return response.json();
|
|
|
765 |
})
|
|
|
766 |
.then(function (data) {
|
|
|
767 |
if (data && data.length > 0) {
|
|
|
768 |
for (var i = 0; i < data.length; i++) {
|
|
|
769 |
var agent = data[i];
|
|
|
770 |
var statusCell = document.querySelector('.agent-status-cell[data-authid="' + agent.authId + '"]');
|
|
|
771 |
var timeCell = document.querySelector('.time-in-status-cell[data-authid="' + agent.authId + '"]');
|
| 35852 |
ranu |
772 |
|
| 35879 |
ranu |
773 |
if (statusCell) {
|
|
|
774 |
var statusHtml = getStatusBadge(agent.agentStatus);
|
|
|
775 |
statusCell.innerHTML = statusHtml;
|
|
|
776 |
}
|
|
|
777 |
if (timeCell) {
|
|
|
778 |
timeCell.textContent = agent.timeInStatus || '-';
|
|
|
779 |
}
|
| 35852 |
ranu |
780 |
}
|
|
|
781 |
}
|
| 35879 |
ranu |
782 |
})
|
|
|
783 |
.catch(function (err) {
|
|
|
784 |
console.error('Error refreshing agent status:', err);
|
|
|
785 |
});
|
| 35852 |
ranu |
786 |
}
|
|
|
787 |
|
|
|
788 |
function getStatusBadge(status) {
|
|
|
789 |
if (!status) return '<span class="badge" style="background-color: #6c757d; color: white;">-</span>';
|
|
|
790 |
|
|
|
791 |
var bgColor = '#6c757d';
|
|
|
792 |
var textColor = 'white';
|
| 35994 |
ranu |
793 |
var lowerStatus = status.toLowerCase();
|
| 35852 |
ranu |
794 |
|
|
|
795 |
if (status === 'On Call') {
|
|
|
796 |
bgColor = '#28a745';
|
|
|
797 |
} else if (status === 'Available') {
|
| 35994 |
ranu |
798 |
bgColor = '#dc3545';
|
|
|
799 |
} else if (lowerStatus.indexOf('break') !== -1) {
|
| 36057 |
ranu |
800 |
bgColor = '#fd7e14'; // Orange for break
|
| 35852 |
ranu |
801 |
} else if (status === 'Logged Out') {
|
| 36057 |
ranu |
802 |
bgColor = '#6c757d'; // Grey for logged out
|
| 35852 |
ranu |
803 |
} else if (status === 'Trying') {
|
| 36057 |
ranu |
804 |
bgColor = '#ffc107'; // Yellow for trying
|
|
|
805 |
textColor = 'black';
|
| 35852 |
ranu |
806 |
}
|
|
|
807 |
|
|
|
808 |
return '<span class="badge" style="background-color: ' + bgColor + '; color: ' + textColor + ';">' + status + '</span>';
|
|
|
809 |
}
|
|
|
810 |
|
| 36057 |
ranu |
811 |
// Refresh every 10 seconds
|
|
|
812 |
setInterval(refreshAgentStatus, 10000);
|
| 35852 |
ranu |
813 |
|
|
|
814 |
// Initial refresh after page load
|
|
|
815 |
setTimeout(refreshAgentStatus, 2000);
|
|
|
816 |
|
|
|
817 |
// Download All Call Data by Date
|
|
|
818 |
function downloadCallData() {
|
|
|
819 |
var selectedDate = document.getElementById('downloadDate').value;
|
|
|
820 |
if (!selectedDate) {
|
|
|
821 |
alert('Please select a date');
|
|
|
822 |
return;
|
|
|
823 |
}
|
|
|
824 |
window.location.href = '/indent/rbm_call_target/download_call_data?date=' + selectedDate;
|
|
|
825 |
}
|
| 35631 |
ranu |
826 |
</script>
|