| 24747 |
govind |
1 |
<script type="text/javascript">
|
| 24469 |
govind |
2 |
$('#myModal').on('hidden.bs.modal', function (e) {
|
|
|
3 |
$(".activity-container .modal-body").empty();
|
| 24747 |
govind |
4 |
|
| 24469 |
govind |
5 |
});
|
| 24747 |
govind |
6 |
|
|
|
7 |
$(function(){
|
| 24748 |
govind |
8 |
getPartnerAheadOptions($("#typeaheadpartnername"),function(selectedPartner){
|
|
|
9 |
$("#manager-ticket-search-by-partner-name").data('id',selectedPartner.partnerId);
|
| 24747 |
govind |
10 |
$("#partner-name-input").val(selectedPartner.partnerId);
|
|
|
11 |
});
|
|
|
12 |
});
|
|
|
13 |
|
| 31762 |
tejbeer |
14 |
$(document).ready(function () {
|
|
|
15 |
|
|
|
16 |
$('#manager-ticket thead tr').clone(true).appendTo('#manager-ticket thead');
|
|
|
17 |
$('#manager-ticket thead tr:eq(1) th').each(function (i) {
|
|
|
18 |
var title = $(this).text();
|
|
|
19 |
$(this).html('<input type="text" style = "width:60%;" placeholder="Search ' + title + '" />');
|
|
|
20 |
|
|
|
21 |
$('input', this).on('keyup change', function () {
|
|
|
22 |
if (table.column(i).search() !== this.value) {
|
|
|
23 |
table
|
|
|
24 |
.column(i)
|
|
|
25 |
.search(this.value)
|
|
|
26 |
.draw();
|
|
|
27 |
}
|
|
|
28 |
});
|
|
|
29 |
})
|
|
|
30 |
|
|
|
31 |
var table = $('#manager-ticket').DataTable({
|
|
|
32 |
orderCellsTop: true,
|
|
|
33 |
fixedHeader: true
|
|
|
34 |
})
|
|
|
35 |
|
|
|
36 |
});
|
|
|
37 |
|
| 24469 |
govind |
38 |
</script>
|
| 24467 |
govind |
39 |
<style>
|
|
|
40 |
.incoming_msg_img {
|
|
|
41 |
display: inline-block;
|
|
|
42 |
width: 6%;
|
|
|
43 |
}
|
|
|
44 |
|
|
|
45 |
.incoming_msg_img img {
|
|
|
46 |
width: 100%;
|
|
|
47 |
}
|
|
|
48 |
.sent_msg p {
|
|
|
49 |
background:#b8d1f3;
|
|
|
50 |
border-radius: 12px 15px 15px 0;
|
|
|
51 |
font-size: 14px;
|
|
|
52 |
margin: 0;
|
|
|
53 |
color: black;
|
|
|
54 |
padding: 5px 10px 5px 12px;
|
| 24569 |
govind |
55 |
word-break: break-all;
|
| 24467 |
govind |
56 |
width: 100%;
|
|
|
57 |
}
|
|
|
58 |
|
|
|
59 |
.outgoing_msg {
|
|
|
60 |
overflow: hidden;
|
|
|
61 |
margin: 26px 0 26px;
|
|
|
62 |
}
|
|
|
63 |
|
|
|
64 |
.sent_msg {
|
|
|
65 |
float: right;
|
|
|
66 |
width: 46%;
|
|
|
67 |
}
|
|
|
68 |
.received_msg {
|
|
|
69 |
display: inline-block;
|
|
|
70 |
padding: 0 0 0 10px;
|
|
|
71 |
vertical-align: top;
|
|
|
72 |
width: 50%;
|
|
|
73 |
}
|
|
|
74 |
|
|
|
75 |
.received_withd_msg p {
|
|
|
76 |
background: #dae5f4 none repeat scroll 0 0;
|
|
|
77 |
border-radius: 0 15px 15px 15px;
|
|
|
78 |
color: #646464;
|
|
|
79 |
font-size: 14px;
|
|
|
80 |
margin: 0;
|
|
|
81 |
padding: 5px 10px 5px 12px;
|
| 24569 |
govind |
82 |
word-break: break-all;
|
| 24467 |
govind |
83 |
width: 100%;
|
|
|
84 |
}
|
|
|
85 |
|
|
|
86 |
.time_date {
|
|
|
87 |
color: black;
|
|
|
88 |
display: block;
|
|
|
89 |
font-size: 12px;
|
|
|
90 |
margin: 8px 0 0;
|
|
|
91 |
}
|
|
|
92 |
.blue_box, .green_box,.white_box {
|
|
|
93 |
display: block;
|
|
|
94 |
clear:both;
|
|
|
95 |
}
|
| 24530 |
amit.gupta |
96 |
.modal-dialog {
|
| 24467 |
govind |
97 |
/* 80% of window height */
|
| 24530 |
amit.gupta |
98 |
max-height: 80%;
|
| 24467 |
govind |
99 |
}
|
|
|
100 |
|
|
|
101 |
.modal-body {
|
| 24640 |
govind |
102 |
max-height:70vh;
|
| 24530 |
amit.gupta |
103 |
overflow-y: auto;
|
| 24467 |
govind |
104 |
}
|
|
|
105 |
.outgoing_msg:after,.incoming_msg:after,.white_box:after {
|
|
|
106 |
content: '\A';
|
|
|
107 |
white-space: pre;
|
|
|
108 |
}
|
|
|
109 |
.incoming_msg:before,.white_box:before {
|
|
|
110 |
content: '\A';
|
|
|
111 |
white-space: pre;
|
|
|
112 |
}
|
|
|
113 |
.white_box span {
|
|
|
114 |
background-color:#ebebeb;
|
|
|
115 |
background-size: 5px 5px;
|
|
|
116 |
word-break: break-all;
|
|
|
117 |
color: black;
|
|
|
118 |
display: block;
|
|
|
119 |
padding:10px 10px;
|
|
|
120 |
text-align: center
|
|
|
121 |
}
|
|
|
122 |
</style>
|
| 24439 |
govind |
123 |
<section class="wrapper">
|
|
|
124 |
<div class="row">
|
|
|
125 |
<div class="col-lg-12">
|
|
|
126 |
<h3 class="page-header"><i class="icon_document_alt"></i>TICKET</h3>
|
|
|
127 |
<ol class="breadcrumb">
|
|
|
128 |
<li><i class="fa fa-home"></i><a href="${rc.contextPath}/dashboard">Home</a></li>
|
| 24569 |
govind |
129 |
<li><i class="icon_document_alt"></i>Manager Ticket</li>
|
| 24439 |
govind |
130 |
</ol>
|
|
|
131 |
</div>
|
|
|
132 |
</div>
|
| 24699 |
govind |
133 |
<div class = "row">
|
|
|
134 |
<div class="col-lg-2 form-group">
|
|
|
135 |
<select class="form-control input-sm" id = "managerTicketStatus" name="managerTicketStatus" placeholder="Type">
|
|
|
136 |
#foreach($ticketStatus in $ticketStatusValues)
|
|
|
137 |
#if($selectedticketStatus==$ticketStatus)
|
|
|
138 |
<option value="$ticketStatus" selected>$ticketStatus</option>
|
|
|
139 |
#else
|
|
|
140 |
<option value="$ticketStatus">$ticketStatus</option>
|
|
|
141 |
#end
|
|
|
142 |
#end
|
|
|
143 |
</select>
|
|
|
144 |
</div>
|
|
|
145 |
<div class="col-lg-2 form-group">
|
|
|
146 |
<select class="form-control input-sm" id = "managerTicketorderBy" name="managerTicketorderBy" placeholder="Type">
|
|
|
147 |
#foreach($orderby in $orderByValues)
|
|
|
148 |
#if($orderby=="UNSORTED")
|
|
|
149 |
#else
|
|
|
150 |
#if($selectedorderby==$orderby)
|
|
|
151 |
#if($orderby=="ASCENDING")
|
|
|
152 |
<option value="$orderby" selected>OLD TO NEW</option>
|
|
|
153 |
#else
|
|
|
154 |
<option value="$orderby" selected>NEW TO OLD</option>
|
|
|
155 |
#end
|
|
|
156 |
#else
|
|
|
157 |
#if($orderby=="ASCENDING")
|
|
|
158 |
<option value="$orderby">OLD TO NEW</option>
|
|
|
159 |
#else
|
|
|
160 |
<option value="$orderby">NEW TO OLD</option>
|
|
|
161 |
#end
|
|
|
162 |
#end
|
|
|
163 |
#end
|
|
|
164 |
#end
|
|
|
165 |
</select>
|
|
|
166 |
</div>
|
| 24747 |
govind |
167 |
<div class="col-lg-6 form-group pull-right">
|
|
|
168 |
<div class="col-lg-6">
|
|
|
169 |
<select class="form-control" id = "managersearchType" name = "managersearchType" placeholder="Search Type">
|
|
|
170 |
<option value="" disabled selected>Search Type</option>
|
|
|
171 |
#foreach($searchType1 in $ticketSearchTypes)
|
|
|
172 |
#if($ticketSearchType.getValue()==$searchType1.getValue())
|
|
|
173 |
<option value="$searchType1" selected>$ticketSearchType.getValue()</option>
|
|
|
174 |
#else
|
|
|
175 |
<option value="$searchType1">$searchType1.getValue()</option>
|
|
|
176 |
#end
|
|
|
177 |
#end
|
|
|
178 |
</select>
|
|
|
179 |
</div>
|
|
|
180 |
|
|
|
181 |
<div class="col-lg-6">
|
|
|
182 |
<input type="hidden" id="partner-name-input" name="partner-name-input" value="">
|
|
|
183 |
<div class="byPartnerName" style="display: none;">
|
|
|
184 |
<div class="input-group">
|
| 24748 |
govind |
185 |
<input placeholder="Partner Name" type="text" class="typeahead form-control" id="typeaheadpartnername" value="" name="Item" data-provide="typeahead" autocomplete="off">
|
| 24747 |
govind |
186 |
<span class="input-group-btn">
|
| 24748 |
govind |
187 |
<button class="btn btn-primary" id="manager-ticket-search-by-partner-name" type="button" data-id="">Go!</button>
|
| 24747 |
govind |
188 |
</span>
|
|
|
189 |
</div>
|
|
|
190 |
</div>
|
|
|
191 |
<div class="byTicketId" style="display: none;">
|
|
|
192 |
<div class="input-group">
|
|
|
193 |
<input placeholder="Ticket Id" type="text" class="form-control" id="search-by-ticketId" value="">
|
|
|
194 |
<span class="input-group-btn">
|
| 24748 |
govind |
195 |
<button class="btn btn-primary" id="retailer-details-search-button-by-ticketId" type="button">Go!</button>
|
| 24747 |
govind |
196 |
</span>
|
|
|
197 |
</div>
|
|
|
198 |
</div>
|
|
|
199 |
</div>
|
|
|
200 |
</div>
|
|
|
201 |
</div>
|
| 24467 |
govind |
202 |
<div id="manager-ticket-table">
|
| 24439 |
govind |
203 |
<div class="row">
|
|
|
204 |
<div class="col-lg-12">
|
| 31762 |
tejbeer |
205 |
<table class="table table-border table-condensed table-bordered" id="manager-ticket">
|
|
|
206 |
<thead>
|
| 24439 |
govind |
207 |
<tr>
|
| 24569 |
govind |
208 |
<th>Ticket Id</th>
|
| 24439 |
govind |
209 |
<th>Partner</th>
|
| 31762 |
tejbeer |
210 |
<th>Category</th>
|
| 24439 |
govind |
211 |
<th>SubCategory</th>
|
| 33778 |
ranu |
212 |
<th>Message</th>
|
|
|
213 |
<th>Created By</th>
|
| 31762 |
tejbeer |
214 |
<th>Assigned To</th>
|
| 24439 |
govind |
215 |
<th>Created TimeStamp</th>
|
| 24469 |
govind |
216 |
<th>Status</th>
|
| 24439 |
govind |
217 |
<th>Action</th>
|
|
|
218 |
</tr>
|
| 31762 |
tejbeer |
219 |
</thead>
|
|
|
220 |
|
|
|
221 |
<tbody>
|
| 24569 |
govind |
222 |
#if($tickets.size()>0)
|
| 24439 |
govind |
223 |
#foreach($ticket in $tickets)
|
|
|
224 |
<tr>
|
| 24569 |
govind |
225 |
<td>$ticket.getId()</td>
|
| 35594 |
amit |
226 |
<td><a href="#" class="partner-link" data-fofoid="$ticket.getFofoId()">$fofoIdsAndCustomRetailer.get($ticket.getFofoId()).getBusinessName()</a></td>
|
| 31762 |
tejbeer |
227 |
<td>$subCategoryIdAndCategoryMap.get($ticket.getSubCategoryId()).getName()</td>
|
|
|
228 |
|
|
|
229 |
|
| 35594 |
amit |
230 |
<td><a href="#" data-toggle="modal" data-target="#myModal" data-ticketid="$ticket.getId()" data-internal="true" data-role="true" data-crm="$isCrmUser" class="activities-link" data-assignee="#if($authUserListMap.get($ticket.getId()) && $authUserListMap.get($ticket.getId()).size() > 0)$authUserListMap.get($ticket.getId()).get(0).getFirstName()#end">$subCategoryIdAndSubCategoryMap.get($ticket.getSubCategoryId()).getName()</a></td>
|
| 33778 |
ranu |
231 |
<td>$activityMap.get($ticket.getId()).get(0).getMessage()</td>
|
|
|
232 |
#if($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy() > 0)
|
|
|
233 |
<td>$authUserMap.get($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy()).getFirstName() $authUserMap.get($activityMapWithActivityId.get($ticket.getFirstActivityId()).get(0).getCreatedBy()).getLastName()</td>
|
|
|
234 |
#else
|
| 33779 |
ranu |
235 |
<td>Partner</td>
|
| 33778 |
ranu |
236 |
#end
|
| 24500 |
govind |
237 |
<td>#foreach($authUser in $authUserListMap.get($ticket.getId()))
|
| 33653 |
ranu |
238 |
<span>$authUser.getFirstName() $authUser.getLastName() ($authUser.getEmployeeCode())
|
|
|
239 |
<span><br/>
|
| 24500 |
govind |
240 |
#end
|
|
|
241 |
</td>
|
| 24439 |
govind |
242 |
<td>$ticket.getFormattedCreateTimestamp()</td>
|
|
|
243 |
#if($ticket.getCloseTimestamp())
|
| 24620 |
govind |
244 |
<td>Closed</td>
|
| 35594 |
amit |
245 |
<td><button class="btn btn-primary edit-ticket" data-ticketid1="$ticket.getId()" disabled>Edit</button></td>
|
| 24439 |
govind |
246 |
#else
|
| 24788 |
govind |
247 |
#if($ticket.getLastActivity()=="RESOLVED")
|
|
|
248 |
<td>Resolved</td>
|
|
|
249 |
#else
|
|
|
250 |
<td>Opened</td>
|
| 24439 |
govind |
251 |
#end
|
| 35594 |
amit |
252 |
<td><button class="btn btn-primary edit-ticket" data-ticketid1="$ticket.getId()">Edit</button></td>
|
| 24788 |
govind |
253 |
#end
|
| 24439 |
govind |
254 |
</tr>
|
|
|
255 |
#end
|
|
|
256 |
#else
|
|
|
257 |
<tr>
|
|
|
258 |
<td colspan="12" style="text-align:center;">NO MATCHING DATA FOUND FOR CRITERIA</td>
|
|
|
259 |
</tr>
|
|
|
260 |
#end
|
|
|
261 |
</tbody>
|
|
|
262 |
</table>
|
| 24467 |
govind |
263 |
|
| 24439 |
govind |
264 |
</div>
|
|
|
265 |
</div>
|
|
|
266 |
</div>
|
| 31762 |
tejbeer |
267 |
|
| 24439 |
govind |
268 |
</section>
|
| 24467 |
govind |
269 |
<div id="manager-ticket-details-container" style="background:white;background-color:white;">
|
| 24439 |
govind |
270 |
</div>
|
| 24469 |
govind |
271 |
<div class="edit-container">
|
| 24439 |
govind |
272 |
<div class="modal fade text-center" id="theModal">
|
|
|
273 |
<div class="modal-dialog">
|
|
|
274 |
<div class="modal-content">
|
|
|
275 |
</div>
|
|
|
276 |
</div>
|
| 24467 |
govind |
277 |
</div>
|
| 24469 |
govind |
278 |
</div>
|
|
|
279 |
|
|
|
280 |
<div class="activity-container">
|
| 26318 |
tejbeer |
281 |
<div class="modal" id="myModal" role="dialog" >
|
| 24467 |
govind |
282 |
<div class="modal-dialog">
|
|
|
283 |
<!-- Modal content-->
|
|
|
284 |
<div class="modal-content">
|
|
|
285 |
<div class="modal-header">
|
|
|
286 |
<button type="button" class="close" data-dismiss="modal">×</button>
|
|
|
287 |
<h4 class="modal-title">Message History</h4>
|
|
|
288 |
</div>
|
|
|
289 |
<div class="modal-body">
|
|
|
290 |
</div><br><br>
|
|
|
291 |
<div class="modal-footer">
|
| 24824 |
govind |
292 |
<div class="col-lg-8 form-group">
|
|
|
293 |
<input type="hidden" id="ticketIdforactivity">
|
|
|
294 |
<input type="hidden" id="assigneeUser">
|
|
|
295 |
<input type="hidden" id="role" value="">
|
| 35592 |
amit |
296 |
<input type="hidden" id="crmUser" value="">
|
| 24467 |
govind |
297 |
<textarea class="form-control rounded-0" id="activityMessage" rows="2"></textarea>
|
|
|
298 |
</div>
|
| 24824 |
govind |
299 |
<div class="col-lg-4">
|
|
|
300 |
<div class="col-lg-7 internalCheckBox">
|
|
|
301 |
<input type="checkbox" name="internalCommunication" id="internalCommunication"> <span style="font-size:12px;font-weight:bold">INTERNAL</b>
|
|
|
302 |
</div>
|
|
|
303 |
<div class="col-lg-5">
|
|
|
304 |
<input class="btn btn-primary submit-message-button" type="button" value="Submit">
|
|
|
305 |
</div>
|
| 24467 |
govind |
306 |
</div>
|
|
|
307 |
</div>
|
|
|
308 |
</div>
|
|
|
309 |
</div>
|
|
|
310 |
</div>
|
| 24824 |
govind |
311 |
</div>
|
|
|
312 |
|