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Rev Author Line No. Line
24383 amit.gupta 1 
package com.spice.profitmandi.dao.repository.cs;
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24383 amit.gupta 3 
import com.spice.profitmandi.common.exception.ProfitMandiBusinessException;
24417 govind 4 
import com.spice.profitmandi.common.model.CustomRetailer;
24439 govind 5 
import com.spice.profitmandi.common.model.ProfitMandiConstants;
24417 govind 6 
import com.spice.profitmandi.dao.entity.auth.AuthUser;
31829 amit.gupta 7 
import com.spice.profitmandi.dao.entity.cs.*;
24383 amit.gupta 8 
import com.spice.profitmandi.dao.entity.fofo.ActivityType;
30003 tejbeer 9 
import com.spice.profitmandi.dao.entity.fofo.FofoStore;
32923 ranu 10 
import com.spice.profitmandi.dao.enumuration.auth.CollectionRemark;
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import com.spice.profitmandi.dao.enumuration.cs.EscalationType;
34905 ranu 12 
import com.spice.profitmandi.dao.model.*;
24417 govind 13 
import com.spice.profitmandi.dao.repository.auth.AuthRepository;
25570 tejbeer 14 
import com.spice.profitmandi.dao.repository.dtr.FofoStoreRepository;
35635 ranu 15 
import com.spice.profitmandi.service.EmailService;
35963 amit 16 
import com.spice.profitmandi.service.mail.MailOutboxService;
24417 govind 17 
import com.spice.profitmandi.service.user.RetailerService;
31829 amit.gupta 18 
import org.apache.commons.collections4.map.HashedMap;
19 
import org.apache.commons.lang.RandomStringUtils;
20 
import org.apache.commons.lang.StringUtils;
21 
import org.apache.logging.log4j.LogManager;
22 
import org.apache.logging.log4j.Logger;
34082 ranu 23 
import org.hibernate.Session;
24 
import org.hibernate.SessionFactory;
31829 amit.gupta 25 
import org.springframework.beans.factory.annotation.Autowired;
26 
import org.springframework.cache.annotation.Cacheable;
27 
import org.springframework.mail.javamail.JavaMailSender;
28 
import org.springframework.stereotype.Component;
24383 amit.gupta 29 
 
34082 ranu 30 
import javax.persistence.TypedQuery;
31829 amit.gupta 31 
import java.time.LocalDateTime;
32 
import java.util.*;
33 
import java.util.stream.Collectors;
34 
 
24383 amit.gupta 35 
@Component
36 
public class CsServiceImpl implements CsService {
24417 govind 37 
 
31762 tejbeer 38 
    private static final int ALL_PARTNERS_REGION = 5;
27124 amit.gupta 39 
 
31762 tejbeer 40 
    private static final Logger LOGGER = LogManager.getLogger(CsServiceImpl.class);
24439 govind 41 
 
31762 tejbeer 42 
    private static final String ASSIGNED_TICKET = "Dear %s, New ticket #%s #%s created by %s has been assigned to you. Regards\nSmartdukaan";
43 
    private static final String ESCALATED_TICKET = "Dear %s, Ticket #%s #%s created by %s has been escalated to you. Regards\nSmartdukaan";
44 
    private static final String CATEGORY_CHANGED_TICKET = "Dear team, Category of Ticket #%s created by %s has been changed to %s. Regards\nSmartdukaan";
45 
    private static final String ASSINMENT_SUBJECT = "Assignment Ticket";
24439 govind 46 
 
31762 tejbeer 47 
    @Autowired
48 
    TicketRepository ticketRepository;
24417 govind 49 
 
31762 tejbeer 50 
    @Autowired
51 
    JavaMailSender mailSender;
24439 govind 52 
 
31762 tejbeer 53 
    @Autowired
35963 amit 54 
    MailOutboxService mailOutboxService;
55 
 
56 
    @Autowired
31762 tejbeer 57 
    TicketCategoryRepository ticketCategoryRepository;
24417 govind 58 
 
31762 tejbeer 59 
    @Autowired
60 
    TicketSubCategoryRepository ticketSubCategoryRepository;
24417 govind 61 
 
31762 tejbeer 62 
    @Autowired
63 
    ActivityRepository activityRepository;
24417 govind 64 
 
31762 tejbeer 65 
    @Autowired
32923 ranu 66 
    TicketActivityMediaRepository activityMediaRepository;
67 
 
68 
    @Autowired
31762 tejbeer 69 
    PartnerRegionRepository partnerRegionRepository;
24417 govind 70 
 
31762 tejbeer 71 
    @Autowired
72 
    private PositionRepository positionRepository;
24417 govind 73 
 
31762 tejbeer 74 
    @Autowired
75 
    private AuthRepository authRepository;
24417 govind 76 
 
31762 tejbeer 77 
    @Autowired
78 
    private RetailerService retailerService;
24500 govind 79 
 
31762 tejbeer 80 
    @Autowired
81 
    private RegionRepository regionRepository;
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31762 tejbeer 83 
    @Autowired
84 
    private TicketAssignedRepository ticketAssignedRepository;
24500 govind 85 
 
31762 tejbeer 86 
    @Autowired
32493 amit.gupta 87 
    private PartnerPositionRepository partnerPositionRepository;
25570 tejbeer 88 
 
31762 tejbeer 89 
    @Autowired
90 
    private FofoStoreRepository fofoStoreRepository;
25570 tejbeer 91 
 
34082 ranu 92 
    @Autowired
93 
    private SessionFactory sessionFactory;
94 
 
35635 ranu 95 
    @Autowired
96 
    EmailService emailService;
97 
 
98 
    @Autowired
99 
    TicketReadStatusRepository ticketReadStatusRepository;
100 
 
101 
 
31762 tejbeer 102 
    @Override
103 
    public void createTicket(int fofoId, int categoryId, int subcategoryId, String message) throws ProfitMandiBusinessException {
32923 ranu 104 
        this.createTicket(fofoId, categoryId, subcategoryId, message, 0);
105 
    }
24417 govind 106 
 
32923 ranu 107 
 
108 
    @Override
109 
    public void createTicket(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId) throws ProfitMandiBusinessException {
110 
 
31762 tejbeer 111 
        ActivityType type = ActivityType.OPENED;
112 
        Ticket ticket = new Ticket();
113 
        ticket.setSubCategoryId(subcategoryId);
114 
        ticket.setFofoId(fofoId);
115 
        ticket.setCreateTimestamp(LocalDateTime.now());
116 
        ticket.setUpdateTimestamp(LocalDateTime.now());
117 
        ticket.setHappyCode(getRandomString());
118 
        ticketRepository.persist(ticket);
32923 ranu 119 
        this.addActivity(ticket, this.createActivity(type, message, createdByAuthId));
120 
        ticket.setFirstActivityId(ticket.getLastActivityId());
33041 ranu 121 
        if (createdByAuthId != 0) {
122 
            int l2AuthUser = this.getAuthUserId(categoryId, EscalationType.L2, fofoId);
32923 ranu 123 
            this.updateTicket(categoryId, subcategoryId, ticket, l2AuthUser, EscalationType.L2);
33041 ranu 124 
        } else {
32923 ranu 125 
            this.assignTicket(ticket);
126 
        }
27124 amit.gupta 127 
 
31762 tejbeer 128 
    }
27124 amit.gupta 129 
 
31762 tejbeer 130 
    @Override
32923 ranu 131 
    public void createTicketWithMedia(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId, ActivityMediaModel selectedRecording) throws ProfitMandiBusinessException {
132 
        ActivityType type = ActivityType.OPENED;
133 
        Ticket ticket = new Ticket();
134 
        ticket.setSubCategoryId(subcategoryId);
135 
        ticket.setFofoId(fofoId);
136 
        ticket.setCreateTimestamp(LocalDateTime.now());
137 
        ticket.setUpdateTimestamp(LocalDateTime.now());
138 
        ticket.setHappyCode(getRandomString());
139 
        ticketRepository.persist(ticket);
140 
        this.addActivity(ticket, this.createActivity(type, message, createdByAuthId));
141 
        this.addMediaActivity(ticket, this.createMediaActivity(selectedRecording));
142 
        ticket.setFirstActivityId(ticket.getLastActivityId());
33041 ranu 143 
        if (createdByAuthId != 0) {
144 
            int l2AuthUser = this.getAuthUserId(categoryId, EscalationType.L2, fofoId);
32923 ranu 145 
            this.updateTicket(categoryId, subcategoryId, ticket, l2AuthUser, EscalationType.L2);
33041 ranu 146 
        } else {
32923 ranu 147 
            this.assignTicket(ticket);
148 
        }
149 
    }
150 
 
33204 ranu 151 
    @Override
36210 ranu 152 
    public void createTicket(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId, EscalationType targetEscalation) throws ProfitMandiBusinessException {
153 
        ActivityType type = ActivityType.OPENED;
154 
        Ticket ticket = new Ticket();
155 
        ticket.setSubCategoryId(subcategoryId);
156 
        ticket.setFofoId(fofoId);
157 
        ticket.setCreateTimestamp(LocalDateTime.now());
158 
        ticket.setUpdateTimestamp(LocalDateTime.now());
159 
        ticket.setHappyCode(getRandomString());
160 
        ticketRepository.persist(ticket);
161 
        this.addActivity(ticket, this.createActivity(type, message, createdByAuthId));
162 
        ticket.setFirstActivityId(ticket.getLastActivityId());
163 
        if (createdByAuthId != 0) {
164 
            int authUser = this.getAuthUserIdWithFallback(categoryId, targetEscalation, fofoId);
165 
            this.updateTicket(categoryId, subcategoryId, ticket, authUser, targetEscalation);
166 
        } else {
167 
            this.assignTicket(ticket);
168 
        }
169 
    }
170 
 
171 
    @Override
172 
    public void createTicketWithMedia(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId, ActivityMediaModel selectedRecording, EscalationType targetEscalation) throws ProfitMandiBusinessException {
173 
        ActivityType type = ActivityType.OPENED;
174 
        Ticket ticket = new Ticket();
175 
        ticket.setSubCategoryId(subcategoryId);
176 
        ticket.setFofoId(fofoId);
177 
        ticket.setCreateTimestamp(LocalDateTime.now());
178 
        ticket.setUpdateTimestamp(LocalDateTime.now());
179 
        ticket.setHappyCode(getRandomString());
180 
        ticketRepository.persist(ticket);
181 
        this.addActivity(ticket, this.createActivity(type, message, createdByAuthId));
182 
        this.addMediaActivity(ticket, this.createMediaActivity(selectedRecording));
183 
        ticket.setFirstActivityId(ticket.getLastActivityId());
184 
        if (createdByAuthId != 0) {
185 
            int authUser = this.getAuthUserIdWithFallback(categoryId, targetEscalation, fofoId);
186 
            this.updateTicket(categoryId, subcategoryId, ticket, authUser, targetEscalation);
187 
        } else {
188 
            this.assignTicket(ticket);
189 
        }
190 
    }
191 
 
192 
    /**
193 
     * Gets auth user ID for given escalation level. If not found, falls back to next level (L1 -> L2 -> L3 -> L4 -> L5)
36212 ranu 194 
     * Returns both the auth user ID and the actual escalation level that was used.
36210 ranu 195 
     */
36212 ranu 196 
    @Override
197 
    public EscalationAssignmentResult getAuthUserWithFallback(int categoryId, EscalationType targetEscalation, int fofoId) throws ProfitMandiBusinessException {
36210 ranu 198 
        EscalationType currentEscalation = targetEscalation;
199 
        while (currentEscalation != null && !currentEscalation.equals(EscalationType.Final)) {
200 
            try {
201 
                int authUserId = this.getAuthUserId(categoryId, currentEscalation, fofoId);
202 
                if (authUserId > 0) {
203 
                    LOGGER.info("Found auth user {} for escalation level {} and fofoId {}", authUserId, currentEscalation, fofoId);
36212 ranu 204 
                    return new EscalationAssignmentResult(authUserId, currentEscalation);
36210 ranu 205 
                }
206 
            } catch (Exception e) {
207 
                LOGGER.warn("No auth user found for escalation level {} and fofoId {}, trying next level", currentEscalation, fofoId);
208 
            }
209 
            currentEscalation = currentEscalation.next();
210 
        }
36212 ranu 211 
        // If no user found at any level, return 0 with the target escalation
36210 ranu 212 
        LOGGER.warn("No auth user found for any escalation level for categoryId {} and fofoId {}", categoryId, fofoId);
36212 ranu 213 
        return new EscalationAssignmentResult(0, targetEscalation);
36210 ranu 214 
    }
215 
 
36212 ranu 216 
    /**
217 
     * Gets auth user ID with fallback (for backward compatibility)
218 
     */
219 
    private int getAuthUserIdWithFallback(int categoryId, EscalationType targetEscalation, int fofoId) throws ProfitMandiBusinessException {
220 
        return getAuthUserWithFallback(categoryId, targetEscalation, fofoId).getAuthUserId();
221 
    }
222 
 
36210 ranu 223 
    @Override
32923 ranu 224 
    public TicketActivityMedia createMediaActivity(ActivityMediaModel selectedRecording) {
225 
        TicketActivityMedia activity = new TicketActivityMedia();
226 
        activity.setMobile(selectedRecording.getMobile());
33009 ranu 227 
        // add a prefix endpoint of mediaUrl
34158 tejus.loha 228 
        // String customValue = "https://ccs1.smartpingcc.io/v2/recording/direct/71287091";
33588 ranu 229 
        activity.setMediaUrl(selectedRecording.getMediaUrl());
32923 ranu 230 
        activity.setDurationInSec(selectedRecording.getDurationInSec());
231 
        activity.setCallTime(selectedRecording.getCallConnectTime());
232 
        activity.setCreatedBy(0);
233 
        activity.setCreateTimestamp(LocalDateTime.now());
234 
        activityMediaRepository.persist(activity);
235 
        return activity;
236 
    }
237 
 
33204 ranu 238 
    @Override
32923 ranu 239 
    public void addMediaActivity(Ticket ticket, TicketActivityMedia activity) {
32940 ranu 240 
        activity.setActivityId(ticket.getLastActivityId());
32923 ranu 241 
    }
242 
 
243 
    @Override
244 
    public void createTicketRemarkEscalation(int fofoId, int authId, int categoryId, int subcategoryId, String message, CollectionRemark remark) throws ProfitMandiBusinessException {
245 
 
246 
        ActivityType type = ActivityType.OPENED;
247 
        Ticket ticket = new Ticket();
248 
        ticket.setSubCategoryId(subcategoryId);
249 
        ticket.setFofoId(fofoId);
250 
        ticket.setCreateTimestamp(LocalDateTime.now());
251 
        ticket.setUpdateTimestamp(LocalDateTime.now());
252 
        ticket.setHappyCode(getRandomString());
253 
        ticketRepository.persist(ticket);
254 
        this.addActivity(ticket, this.createActivity(type, String.valueOf(remark), authId));
255 
        ticket.setFirstActivityId(ticket.getLastActivityId());
33041 ranu 256 
        this.assignTicketByAuthId(ticket, authId, EscalationType.L2);
32923 ranu 257 
 
258 
    }
259 
 
260 
 
261 
    @Override
31762 tejbeer 262 
    public void assignTicket(Ticket ticket) throws ProfitMandiBusinessException {
35683 ranu 263 
        this.assignTicket(ticket,0);
264 
    }
265 
 
266 
    @Override
267 
    public void assignTicket(Ticket ticket,int currentUserId) throws ProfitMandiBusinessException {
31762 tejbeer 268 
        TicketAssigned ticketAssigned = null;
269 
        EscalationType newEscalationType = EscalationType.L1;
270 
        if (ticket.getAssignmentId() > 0) {
271 
            ticketAssigned = ticketAssignedRepository.selectById(ticket.getAssignmentId());
272 
            newEscalationType = ticketAssigned.getEscalationType().next();
273 
            if (newEscalationType == null || newEscalationType.equals(EscalationType.Final)) {
274 
                LOGGER.info("Cant escalate further");
275 
                return;
276 
            }
277 
        } else {
278 
            ticket.setL1AuthUser(0);
279 
            ticket.setL2AuthUser(0);
280 
            ticket.setL3AuthUser(0);
281 
            ticket.setL4AuthUser(0);
282 
            ticket.setL5AuthUser(0);
283 
        }
284 
        ticket.setUpdateTimestamp(LocalDateTime.now());
27124 amit.gupta 285 
 
286 
 
31762 tejbeer 287 
        TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.selectById(ticket.getSubCategoryId());
288 
        TicketCategory ticketCategory = ticketCategoryRepository.selectById(ticketSubCategory.getCategoryId());
289 
        Map<Integer, EscalationType> escalationUserMap = new HashedMap<>();
290 
        Set<Integer> assigneeUserIds = new LinkedHashSet<>();
291 
        EscalationType escalationTypeNext = newEscalationType;
292 
        do {
293 
            int assigneeUserId = this.getAuthUserId(ticketCategory.getId(), escalationTypeNext, ticket.getFofoId());
294 
            if (assigneeUserId == 0) {
295 
                escalationTypeNext = escalationTypeNext.next();
296 
                LOGGER.info("Escalation type next {}", escalationTypeNext);
297 
                continue;
298 
            }
299 
            assigneeUserIds.add(assigneeUserId);
300 
            escalationUserMap.put(assigneeUserId, escalationTypeNext);
301 
            switch (escalationTypeNext) {
302 
                case L1:
303 
                    ticket.setL1AuthUser(assigneeUserId);
304 
                    break;
305 
                case L2:
306 
                    ticket.setL2AuthUser(assigneeUserId);
307 
                    break;
308 
                case L3:
309 
                    ticket.setL3AuthUser(assigneeUserId);
310 
                    break;
311 
                case L4:
312 
                    ticket.setL4AuthUser(assigneeUserId);
313 
                    break;
314 
                case L5:
315 
                    ticket.setL5AuthUser(assigneeUserId);
316 
                    break;
27545 tejbeer 317 
 
31762 tejbeer 318 
                default:
319 
                    break;
320 
            }
321 
            escalationTypeNext = escalationTypeNext.next();
322 
            // LOGGER.info("Escalation type next {}", escalationTypeNext);
323 
        } while (!escalationTypeNext.equals(EscalationType.Final));
27124 amit.gupta 324 
 
31762 tejbeer 325 
        int assigneeAuthId = assigneeUserIds.stream().findFirst().orElse(0);
27545 tejbeer 326 
 
31762 tejbeer 327 
        int managerAuthId = 0;
328 
        EscalationType assigneeEscalationType = null;
329 
        if (assigneeAuthId == 0) {
330 
            assigneeAuthId = ProfitMandiConstants.FINAL_AUTH_ID;
331 
            assigneeEscalationType = EscalationType.Final;
332 
            managerAuthId = ProfitMandiConstants.FINAL_AUTH_ID;
333 
        } else {
334 
            assigneeEscalationType = escalationUserMap.get(assigneeAuthId);
335 
            managerAuthId = assigneeUserIds.stream().skip(1).findFirst().orElse(0);
336 
            if (managerAuthId == 0) {
337 
                managerAuthId = ProfitMandiConstants.FINAL_AUTH_ID;
338 
            }
339 
        }
27545 tejbeer 340 
 
31762 tejbeer 341 
        TicketAssigned ticketAssignedNew = new TicketAssigned();
342 
        ticketAssignedNew.setTicketId(ticket.getId());
343 
        ticketAssignedNew.setAssineeId(assigneeAuthId);
344 
        ticketAssignedNew.setEscalationType(assigneeEscalationType);
345 
        ticketAssignedNew.setManagerId(managerAuthId);
35683 ranu 346 
        ticketAssignedNew.setAssignedBy(currentUserId);
31762 tejbeer 347 
        ticketAssignedNew.setCreateTimestamp(LocalDateTime.now());
348 
        ticketAssignedRepository.persist(ticketAssignedNew);
349 
        LOGGER.info(ticketAssigned);
24383 amit.gupta 350 
 
31762 tejbeer 351 
        AuthUser authUser = authRepository.selectById(ticketAssignedNew.getAssineeId());
352 
        AuthUser authUserManager = null;
27124 amit.gupta 353 
 
31762 tejbeer 354 
        // Dont send cc mail if both are same
355 
        if (managerAuthId != assigneeAuthId) {
356 
            authUserManager = authRepository.selectById(managerAuthId);
357 
        }
358 
        ticket.setAssignmentId(ticketAssignedNew.getId());
27124 amit.gupta 359 
 
31762 tejbeer 360 
        List<Activity> activities = activityRepository.selectAll(ticket.getId());
361 
        this.sendAssignedTicketMail(authUser, Arrays.asList(authUserManager), ticket, ticketAssigned != null, activities);
362 
        if (!ticketAssignedNew.getEscalationType().equals(EscalationType.L1)) {
35683 ranu 363 
            this.addActivity(ticket, this.createActivity(ActivityType.ESCALATED, "Ticket ecalated and assigned to " + authUser.getName(), currentUserId));
31762 tejbeer 364 
        } else {
35683 ranu 365 
            this.addActivity(ticket, this.createActivity(ActivityType.ASSIGNED, "Ticket assigned to " + authUser.getName(), currentUserId));
31762 tejbeer 366 
        }
367 
    }
27124 amit.gupta 368 
 
31762 tejbeer 369 
    public void updateTicket(int categoryId, int subCategoryId, Ticket ticket, int authUserId, EscalationType escalationType) throws ProfitMandiBusinessException {
35683 ranu 370 
        this.updateTicket(categoryId, subCategoryId, ticket, authUserId, escalationType, null,0);
33204 ranu 371 
    }
27545 tejbeer 372 
 
33204 ranu 373 
    @Override
35683 ranu 374 
    public void updateTicket(int categoryId, int subCategoryId, Ticket ticket, int authUserId, EscalationType escalationType, ActivityMediaModel recording,int currentUserId) throws ProfitMandiBusinessException {
35647 ranu 375 
        LOGGER.info("subCategoryId {}",subCategoryId);
31762 tejbeer 376 
        TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.getTicketSubCategoryMap().get(subCategoryId);
377 
        if (ticketSubCategory == null) {
378 
            throw new ProfitMandiBusinessException("Could not find subCategoryId " + subCategoryId + "- " + categoryId, "Problem", "Problem");
379 
        }
380 
        String storeName = retailerService.getAllFofoRetailers().get(ticket.getFofoId()).getBusinessName();
381 
        List<TicketAssigned> oldTicketAssignedList = ticketAssignedRepository.selectByTicketIds(Arrays.asList(ticket.getId()));
382 
        for (TicketAssigned oldTicketAssigned : oldTicketAssignedList) {
383 
            ticketAssignedRepository.delete(oldTicketAssigned);
384 
        }
27124 amit.gupta 385 
 
31762 tejbeer 386 
        if (ticket.getSubCategoryId() != ticketSubCategory.getId()) {
387 
            ticket.setSubCategoryId(ticketSubCategory.getId());
388 
            List<Integer> oldAssignedAuthUserIds = oldTicketAssignedList.stream().map(x -> x.getAssineeId()).collect(Collectors.toList());
35394 amit 389 
            List<String> oldAssignedEmailIds = authRepository.selectByIds(oldAssignedAuthUserIds).stream().map(x -> x.getEmailId()).collect(Collectors.toList());
31762 tejbeer 390 
            String mailTo = oldAssignedEmailIds.remove(0);
391 
            String message = String.format(CATEGORY_CHANGED_TICKET, ticket.getId(), storeName, ticketSubCategory.getTicketCategory().getName() + " - " + ticketSubCategory.getName());
392 
            try {
35963 amit 393 
                mailOutboxService.queueMail(mailTo, oldAssignedEmailIds.toArray(new String[0]), "Ticket Category/Subcategory Changed", message, "CsServiceImpl.updateTicket");
31762 tejbeer 394 
            } catch (Exception e) {
395 
                LOGGER.info("Could not send mail for ticket {}", ticket.toString());
396 
            }
24417 govind 397 
 
31762 tejbeer 398 
            Activity categoryChangedActivity = this.createActivity(ActivityType.CATEGORY_CHANGED, "Category changed to " + ticketSubCategory.getTicketCategory().getName() + " - " + ticketSubCategory.getName(), 0);
399 
            this.addActivity(ticket, categoryChangedActivity);
34158 tejus.loha 400 
            if (recording != null) {
33204 ranu 401 
                this.addMediaActivity(ticket, this.createMediaActivity(recording));
402 
            }
24439 govind 403 
 
24383 amit.gupta 404 
 
31762 tejbeer 405 
        }
24383 amit.gupta 406 
 
31762 tejbeer 407 
        if (authUserId > 0) {
35683 ranu 408 
            LOGGER.info("authUserId--1111444 {}",authUserId);
31762 tejbeer 409 
            this.assignTicketByAuthId(ticket, authUserId, escalationType);
24417 govind 410 
 
31762 tejbeer 411 
        } else {
35683 ranu 412 
            LOGGER.info("authUserId--11113355 {}",authUserId);
31762 tejbeer 413 
            ticket.setAssignmentId(0);
35683 ranu 414 
            this.assignTicket(ticket,currentUserId);
31762 tejbeer 415 
        }
24417 govind 416 
 
31762 tejbeer 417 
    }
24500 govind 418 
 
31762 tejbeer 419 
    private void assignTicketByAuthId(Ticket ticket, int authUserId, EscalationType escalationType) throws ProfitMandiBusinessException {
24500 govind 420 
 
31762 tejbeer 421 
        AuthUser authUser = authRepository.selectById(authUserId);
24500 govind 422 
 
31762 tejbeer 423 
        LOGGER.info("authUser {}", authUser);
24417 govind 424 
 
31762 tejbeer 425 
        int managerAuthId = authUser.getManagerId();
24417 govind 426 
 
33773 ranu 427 
        TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.selectById(ticket.getSubCategoryId());
428 
        TicketCategory ticketCategory = ticketCategoryRepository.selectById(ticketSubCategory.getCategoryId());
429 
 
430 
        int authUserL2 = this.getAuthUserId(ticketCategory.getId(), EscalationType.L2, ticket.getFofoId());
431 
        int authUserL3 = this.getAuthUserId(ticketCategory.getId(), EscalationType.L3, ticket.getFofoId());
432 
        int authUserL4 = this.getAuthUserId(ticketCategory.getId(), EscalationType.L4, ticket.getFofoId());
433 
        int authUserL5 = this.getAuthUserId(ticketCategory.getId(), EscalationType.L5, ticket.getFofoId());
434 
 
31762 tejbeer 435 
        if (escalationType.equals(EscalationType.L1)) {
436 
            ticket.setL1AuthUser(authUserId);
33773 ranu 437 
            ticket.setL2AuthUser(authUserL2);
438 
            ticket.setL3AuthUser(authUserL3);
439 
            ticket.setL4AuthUser(authUserL4);
440 
            ticket.setL5AuthUser(authUserL5);
31762 tejbeer 441 
        } else if (escalationType.equals(EscalationType.L2)) {
442 
            ticket.setL2AuthUser(authUserId);
33773 ranu 443 
            ticket.setL3AuthUser(authUserL3);
444 
            ticket.setL4AuthUser(authUserL4);
445 
            ticket.setL5AuthUser(authUserL5);
31762 tejbeer 446 
        }
447 
        if (escalationType.equals(EscalationType.L3)) {
448 
            ticket.setL3AuthUser(authUserId);
33773 ranu 449 
            ticket.setL4AuthUser(authUserL4);
450 
            ticket.setL5AuthUser(authUserL5);
31762 tejbeer 451 
        }
452 
        if (escalationType.equals(EscalationType.L4)) {
30426 tejbeer 453 
 
31762 tejbeer 454 
            ticket.setL4AuthUser(authUserId);
33773 ranu 455 
            ticket.setL5AuthUser(authUserL5);
31762 tejbeer 456 
        }
457 
        if (escalationType.equals(EscalationType.L5)) {
458 
            ticket.setL5AuthUser(authUserId);
459 
        }
30426 tejbeer 460 
 
24417 govind 461 
 
31762 tejbeer 462 
        TicketAssigned ticketAssignedNew = new TicketAssigned();
463 
        ticketAssignedNew.setTicketId(ticket.getId());
464 
        ticketAssignedNew.setAssineeId(authUserId);
465 
        ticketAssignedNew.setEscalationType(escalationType);
466 
        ticketAssignedNew.setManagerId(managerAuthId);
467 
        ticketAssignedNew.setCreateTimestamp(LocalDateTime.now());
468 
        ticketAssignedRepository.persist(ticketAssignedNew);
24439 govind 469 
 
31762 tejbeer 470 
        LOGGER.info("ticketAssignedNew {}", ticketAssignedNew);
24439 govind 471 
 
24500 govind 472 
 
31762 tejbeer 473 
        AuthUser authUserManager = null;
24439 govind 474 
 
24500 govind 475 
 
31762 tejbeer 476 
        // Dont send cc mail if both are same
477 
        if (managerAuthId != authUserId) {
478 
            authUserManager = authRepository.selectById(managerAuthId);
479 
        }
480 
        ticket.setAssignmentId(ticketAssignedNew.getId());
27124 amit.gupta 481 
 
25570 tejbeer 482 
 
31762 tejbeer 483 
        List<Activity> activities = activityRepository.selectAll(ticket.getId());
25570 tejbeer 484 
 
31762 tejbeer 485 
        this.sendAssignedTicketMail(authUser, Arrays.asList(authUserManager), ticket, false, activities);
486 
        if (!ticketAssignedNew.getEscalationType().equals(EscalationType.L1)) {
487 
            this.addActivity(ticket, this.createActivity(ActivityType.ESCALATED, "Ticket ecalated and assigned to " + authUser.getName(), 0));
488 
        } else {
489 
            this.addActivity(ticket, this.createActivity(ActivityType.ASSIGNED, "Ticket assigned to " + authUser.getName(), 0));
490 
        }
25570 tejbeer 491 
 
31762 tejbeer 492 
    }
25570 tejbeer 493 
 
31762 tejbeer 494 
    @Override
495 
    public Activity createActivity(ActivityType activityType, String message, int createdBy) {
496 
        Activity activity = new Activity();
497 
        activity.setMessage(message);
498 
        activity.setCreatedBy(createdBy);
499 
        activity.setType(activityType);
500 
        activity.setCreateTimestamp(LocalDateTime.now());
501 
        activityRepository.persist(activity);
502 
        return activity;
503 
    }
25570 tejbeer 504 
 
31762 tejbeer 505 
    @Override
33244 ranu 506 
    public int getAuthUserId(int categoryId, EscalationType escalationType, int fofoId) throws ProfitMandiBusinessException {
31762 tejbeer 507 
        int authUserId = 0;
508 
        List<Position> positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType);
509 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
510 
        // Add all Partner regions id
511 
        regionIds.add(ALL_PARTNERS_REGION);
512 
        LOGGER.info("Escalation Type {}, Region Ids {}", escalationType, regionIds);
32493 amit.gupta 513 
        List<Integer> partnerPositionsIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, Arrays.asList(0, fofoId)).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
33022 amit.gupta 514 
 
31829 amit.gupta 515 
        List<Position> positionAssignee = positions.stream().filter(x -> x.isTicketAssignee() && partnerPositionsIds.contains(x.getId())).collect(Collectors.toList());
31762 tejbeer 516 
        LOGGER.info("User List List {}", positions.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList()));
34276 ranu 517 
        LOGGER.info("positionAssignee List {}", positionAssignee);
31829 amit.gupta 518 
        if (positionAssignee.size() > 0) {
34276 ranu 519 
 
35394 amit 520 
            List<AuthUser> authUsers = authRepository.selectByIds(
33022 amit.gupta 521 
                    positionAssignee.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList()));
31762 tejbeer 522 
            authUsers = authUsers.stream().filter(x -> x.isActive()).collect(Collectors.toList());
34276 ranu 523 
            LOGGER.info("Auth User List {}", authUsers);
31762 tejbeer 524 
            if (authUsers.size() > 0) {
525 
                authUserId = authUsers.get(0).getId();
526 
                /*
527 
                 * Random rand = new Random(); authUserId =
528 
                 * authUsers.get(rand.nextInt(authUsers.size())).getId();
529 
                 */
530 
            }
531 
        }
532 
        return authUserId;
25570 tejbeer 533 
 
31762 tejbeer 534 
    }
25597 amit.gupta 535 
 
34921 ranu 536 
    @Override
537 
    public int getAuthUserIdWithoutTicketAssignee(int categoryId, EscalationType escalationType, int fofoId) throws ProfitMandiBusinessException {
538 
        int authUserId = 0;
539 
        List<Position> positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType);
540 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
541 
        // Add all Partner regions id
542 
        regionIds.add(ALL_PARTNERS_REGION);
543 
        LOGGER.info("Escalation Type {}, Region Ids {}", escalationType, regionIds);
544 
        List<Integer> partnerPositionsIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, Arrays.asList(0, fofoId)).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
33022 amit.gupta 545 
 
34921 ranu 546 
        List<Position> positionAssignee = positions.stream().filter(x -> partnerPositionsIds.contains(x.getId())).collect(Collectors.toList());
547 
        LOGGER.info("User List List {}", positions.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList()));
548 
        LOGGER.info("positionAssignee List {}", positionAssignee);
549 
        if (positionAssignee.size() > 0) {
550 
 
35394 amit 551 
            List<AuthUser> authUsers = authRepository.selectByIds(
34921 ranu 552 
                    positionAssignee.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList()));
553 
            authUsers = authUsers.stream().filter(x -> x.isActive()).collect(Collectors.toList());
554 
            LOGGER.info("Auth User List {}", authUsers);
555 
            if (authUsers.size() > 0) {
556 
                authUserId = authUsers.get(0).getId();
557 
                /*
558 
                 * Random rand = new Random(); authUserId =
559 
                 * authUsers.get(rand.nextInt(authUsers.size())).getId();
560 
                 */
561 
            }
562 
        }
563 
        return authUserId;
564 
 
565 
    }
566 
 
567 
 
31762 tejbeer 568 
    @Override
569 
    public void addActivity(Ticket ticket, Activity activity) {
570 
        activity.setTicketId(ticket.getId());
571 
        ticket.setLastActivity(activity.getType());
572 
        ticket.setLastActivityId(activity.getId());
573 
    }
25597 amit.gupta 574 
 
31762 tejbeer 575 
    private String getRandomString() {
576 
        int length = 4;
577 
        boolean useLetters = false;
578 
        boolean useNumbers = true;
579 
        String generatedString = RandomStringUtils.random(length, useLetters, useNumbers);
580 
        return generatedString;
581 
    }
25721 tejbeer 582 
 
31762 tejbeer 583 
    @Override
584 
    public void addPartnerToRegion(int regionId, List<Integer> fofoIds) {
25721 tejbeer 585 
 
31762 tejbeer 586 
        for (int fofoId : fofoIds) {
587 
            PartnerRegion partnerRegion = new PartnerRegion();
588 
            partnerRegion.setFofoId(fofoId);
589 
            partnerRegion.setRegionId(regionId);
590 
            partnerRegionRepository.persist(partnerRegion);
591 
        }
592 
    }
25721 tejbeer 593 
 
31762 tejbeer 594 
    @Override
595 
    public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMap(List<TicketAssigned> ticketAssigneds) {
35454 amit 596 
        if (ticketAssigneds == null || ticketAssigneds.isEmpty()) {
597 
            return new HashMap<>();
598 
        }
599 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
600 
        List<Integer> assigneeIds = ticketAssigneds.stream()
601 
                .map(TicketAssigned::getAssineeId)
602 
                .distinct()
603 
                .collect(Collectors.toList());
604 
        Map<Integer, AuthUser> authUserById = authRepository.selectByIds(assigneeIds).stream()
605 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
606 
 
31762 tejbeer 607 
        Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
608 
        for (TicketAssigned ticketAssigned : ticketAssigneds) {
35454 amit 609 
            authUserIdAndAuthUserMap.put(ticketAssigned.getTicketId(), authUserById.get(ticketAssigned.getAssineeId()));
31762 tejbeer 610 
        }
611 
        return authUserIdAndAuthUserMap;
612 
    }
31465 tejbeer 613 
 
31762 tejbeer 614 
    @Override
615 
    public Map<Integer, AuthUser> getTicketIdAndAuthUserMapUsingTickets(List<Ticket> tickets) {
35454 amit 616 
        if (tickets == null || tickets.isEmpty()) {
617 
            return new HashMap<>();
618 
        }
619 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
620 
        List<Integer> authUserIds = tickets.stream()
35562 ranu 621 
                .map(this::getEffectiveAuthUserId)
35454 amit 622 
                .filter(id -> id != null && id > 0)
623 
                .distinct()
624 
                .collect(Collectors.toList());
625 
        Map<Integer, AuthUser> authUserById = authRepository.selectByIds(authUserIds).stream()
626 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
627 
 
31762 tejbeer 628 
        Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
629 
        for (Ticket ticket : tickets) {
35454 amit 630 
            authUserIdAndAuthUserMap.put(ticket.getId(), authUserById.get(ticket.getL1AuthUser()));
31762 tejbeer 631 
        }
632 
        return authUserIdAndAuthUserMap;
633 
    }
31152 tejbeer 634 
 
35562 ranu 635 
    private Integer getEffectiveAuthUserId(Ticket ticket) {
636 
 
637 
        if (ticket.getL1AuthUser() > 0) {
638 
            return ticket.getL1AuthUser();
639 
        }
640 
        if (ticket.getL2AuthUser() > 0) {
641 
            return ticket.getL2AuthUser();
642 
        }
643 
        if (ticket.getL3AuthUser() > 0) {
644 
            return ticket.getL3AuthUser();
645 
        }
35563 ranu 646 
        if (ticket.getL4AuthUser() > 0) {
647 
            return ticket.getL4AuthUser();
648 
        }
35562 ranu 649 
        return null;
650 
    }
651 
 
652 
 
31762 tejbeer 653 
    @Override
654 
    public Map<Integer, TicketSubCategory> getSubCategoryIdAndSubCategoryMap(List<Integer> subCategoryIds) {
655 
        Map<Integer, TicketSubCategory> subCategoryIdAndSubCategoryMap = new HashMap<>();
656 
        subCategoryIdAndSubCategoryMap = ticketSubCategoryRepository.selectByIds(subCategoryIds).stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
657 
        return subCategoryIdAndSubCategoryMap;
658 
    }
31152 tejbeer 659 
 
31762 tejbeer 660 
    @Override
33244 ranu 661 
    public Map<Integer, CustomRetailer> getPartnerByFofoIds(List<Ticket> tickets) throws ProfitMandiBusinessException {
31762 tejbeer 662 
        List<Integer> fofoIds = new ArrayList<>();
663 
        LOGGER.info(tickets);
664 
        if (tickets == null) {
665 
            return null;
666 
        }
667 
        for (Ticket ticket : tickets) {
668 
            fofoIds.add(ticket.getFofoId());
669 
        }
25721 tejbeer 670 
 
31762 tejbeer 671 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
25721 tejbeer 672 
 
31762 tejbeer 673 
        Map<Integer, CustomRetailer> fofoIdsAndCustomRetailer = fofoIds.stream().distinct().map(x -> customRetailerMap.get(x)).filter(x -> x != null).collect(Collectors.toList()).stream().collect(Collectors.toMap(x -> x.getPartnerId(), x -> x));
674 
        return fofoIdsAndCustomRetailer;
675 
    }
25799 tejbeer 676 
 
31762 tejbeer 677 
    @Override
678 
    public List<TicketCategory> getAllTicketCategotyFromSubCategory() {
25721 tejbeer 679 
 
31830 amit.gupta 680 
        Collection<TicketSubCategory> ticketSubCategories = ticketSubCategoryRepository.getTicketSubCategoryMap().values();
681 
        return new ArrayList<>(ticketSubCategories.stream().map(x -> x.getTicketCategory()).collect(Collectors.toSet()));
31762 tejbeer 682 
    }
25799 tejbeer 683 
 
31762 tejbeer 684 
    @Override
685 
    public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMapUsingPositions(List<Position> positions) {
35454 amit 686 
        if (positions == null || positions.isEmpty()) {
687 
            return new HashMap<>();
31762 tejbeer 688 
        }
35454 amit 689 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
690 
        List<Integer> authUserIds = positions.stream()
691 
                .map(Position::getAuthUserId)
692 
                .filter(id -> id != null && id > 0)
693 
                .distinct()
694 
                .collect(Collectors.toList());
695 
        return authRepository.selectByIds(authUserIds).stream()
696 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
31762 tejbeer 697 
    }
25721 tejbeer 698 
 
31762 tejbeer 699 
    @Override
700 
    public Map<Integer, TicketCategory> getCategoryIdAndCategoryUsingPositions(List<Position> positions) {
35454 amit 701 
        if (positions == null || positions.isEmpty()) {
702 
            return new HashMap<>();
31762 tejbeer 703 
        }
35454 amit 704 
        // OPTIMIZED: Batch fetch all categories instead of N+1 queries
705 
        List<Integer> categoryIds = positions.stream()
706 
                .map(Position::getCategoryId)
707 
                .filter(id -> id != null && id > 0)
708 
                .distinct()
709 
                .collect(Collectors.toList());
710 
        return ticketCategoryRepository.selectAll(categoryIds).stream()
711 
                .collect(Collectors.toMap(TicketCategory::getId, tc -> tc, (a, b) -> a));
31762 tejbeer 712 
    }
29318 tejbeer 713 
 
31762 tejbeer 714 
    @Override
715 
    public Map<Integer, Region> getRegionIdAndRegionMap(List<Position> positions) {
35454 amit 716 
        if (positions == null || positions.isEmpty()) {
717 
            return new HashMap<>();
31762 tejbeer 718 
        }
35454 amit 719 
        // OPTIMIZED: Batch fetch all regions instead of N+1 queries
720 
        Set<Integer> regionIds = positions.stream()
721 
                .map(Position::getRegionId)
722 
                .filter(id -> id != null && id > 0)
723 
                .collect(Collectors.toSet());
724 
        return regionRepository.selectAll().stream()
725 
                .filter(r -> regionIds.contains(r.getId()))
726 
                .collect(Collectors.toMap(Region::getId, r -> r, (a, b) -> a));
31762 tejbeer 727 
    }
29318 tejbeer 728 
 
31762 tejbeer 729 
    private void sendAssignedTicketMail(AuthUser authUserTo, List<AuthUser> authUsersCc, Ticket ticket, boolean isEscalated, List<Activity> activities) throws ProfitMandiBusinessException {
730 
        try {
731 
            String[] ccTo = authUsersCc.stream().filter(x -> x != null).map(x -> x.getEmailId()).toArray(String[]::new);
25721 tejbeer 732 
 
31762 tejbeer 733 
            String messageFormat = null;
734 
            if (isEscalated) {
735 
                messageFormat = ESCALATED_TICKET;
736 
            } else {
737 
                messageFormat = ASSIGNED_TICKET;
738 
            }
739 
            String message = String.format(messageFormat, authUserTo.getName(), ticket.getId(), activities.get(0).getMessage(), retailerService.getFofoRetailer(ticket.getFofoId()).getBusinessName());
35963 amit 740 
            mailOutboxService.queueMail(authUserTo.getEmailId(), ccTo, ASSINMENT_SUBJECT, message, "CsServiceImpl.sendAssignedTicketMail");
31762 tejbeer 741 
        } catch (Exception e) {
742 
            e.printStackTrace();
743 
            throw new ProfitMandiBusinessException("Ticket Assingment", authUserTo.getEmailId(), "Could not send ticket assignment mail");
744 
        }
745 
    }
26298 tejbeer 746 
 
31762 tejbeer 747 
    @Override
33244 ranu 748 
    public Map<Integer, List<CustomRetailer>> getPositionCustomRetailerMap(List<Position> positions) throws ProfitMandiBusinessException {
31762 tejbeer 749 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
750 
        Map<Integer, List<CustomRetailer>> positionRetailerMap = new HashMap<>();
35443 amit 751 
 
752 
        // Batch fetch all PartnerPositions upfront to avoid N+1 queries
753 
        List<Integer> positionIds = positions.stream().map(Position::getId).collect(Collectors.toList());
754 
        Map<Integer, List<Integer>> positionIdToFofoIdsMap = partnerPositionRepository.selectByPositionIds(positionIds)
755 
                .stream()
756 
                .collect(Collectors.groupingBy(
757 
                        pp -> pp.getPositionId(),
758 
                        Collectors.mapping(pp -> pp.getFofoId(), Collectors.toList())
759 
                ));
760 
 
761 
        // Collect all region IDs that might need lookup (positions with fofoId=0)
762 
        Set<Integer> regionIdsNeedingLookup = new HashSet<>();
31762 tejbeer 763 
        for (Position position : positions) {
35443 amit 764 
            List<Integer> fofoIds = positionIdToFofoIdsMap.get(position.getId());
765 
            if (fofoIds != null && fofoIds.contains(0)) {
766 
                regionIdsNeedingLookup.add(position.getRegionId());
767 
            }
768 
        }
26978 tejbeer 769 
 
35443 amit 770 
        // Batch fetch all PartnerRegions for regions needing lookup
771 
        Map<Integer, List<Integer>> regionIdToFofoIdsMap = new HashMap<>();
772 
        if (!regionIdsNeedingLookup.isEmpty()) {
773 
            regionIdToFofoIdsMap = partnerRegionRepository.selectAllByRegionIds(new ArrayList<>(regionIdsNeedingLookup))
774 
                    .stream()
775 
                    .collect(Collectors.groupingBy(
776 
                            pr -> pr.getRegionId(),
777 
                            Collectors.mapping(pr -> pr.getFofoId(), Collectors.toList())
778 
                    ));
779 
        }
26978 tejbeer 780 
 
35443 amit 781 
        // Build the result map using pre-fetched data
782 
        for (Position position : positions) {
783 
            List<Integer> fofoIds = positionIdToFofoIdsMap.get(position.getId());
784 
            if (fofoIds == null || fofoIds.isEmpty()) {
785 
                continue;
786 
            }
787 
 
788 
            if (fofoIds.contains(0)) {
789 
                // Need region-based lookup
790 
                fofoIds = regionIdToFofoIdsMap.get(position.getRegionId());
791 
                if (fofoIds == null || fofoIds.contains(0)) {
792 
                    fofoIds = new ArrayList<>(customRetailerMap.keySet());
31762 tejbeer 793 
                }
35443 amit 794 
            }
26978 tejbeer 795 
 
35443 amit 796 
            positionRetailerMap.put(position.getId(),
797 
                    fofoIds.stream()
798 
                            .map(customRetailerMap::get)
799 
                            .filter(x -> x != null)
800 
                            .collect(Collectors.toList()));
31762 tejbeer 801 
        }
802 
        return positionRetailerMap;
803 
    }
26978 tejbeer 804 
 
31762 tejbeer 805 
    @Override
33244 ranu 806 
    public Map<Integer, List<CustomRetailer>> getRegionPartners(List<Position> positions) throws ProfitMandiBusinessException {
31762 tejbeer 807 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
808 
        Map<Integer, List<CustomRetailer>> positionIdAndpartnerRegionMap = new HashedMap<>();
26978 tejbeer 809 
 
35443 amit 810 
        // Batch fetch all PartnerRegions upfront to avoid N+1 queries
811 
        List<Integer> regionIds = positions.stream().map(Position::getRegionId).distinct().collect(Collectors.toList());
812 
        Map<Integer, List<Integer>> regionIdToFofoIdsMap = partnerRegionRepository.selectAllByRegionIds(regionIds)
813 
                .stream()
814 
                .collect(Collectors.groupingBy(
815 
                        pr -> pr.getRegionId(),
816 
                        Collectors.mapping(pr -> pr.getFofoId(), Collectors.toList())
817 
                ));
26978 tejbeer 818 
 
35443 amit 819 
        // Fetch all store IDs once in case any region has fofoId=0
820 
        List<Integer> allStoreIds = null;
26978 tejbeer 821 
 
35443 amit 822 
        for (Position position : positions) {
823 
            List<Integer> fofoIds = regionIdToFofoIdsMap.get(position.getRegionId());
824 
            if (fofoIds == null || fofoIds.isEmpty()) {
825 
                continue;
31762 tejbeer 826 
            }
26978 tejbeer 827 
 
35443 amit 828 
            if (fofoIds.contains(0)) {
829 
                if (allStoreIds == null) {
830 
                    allStoreIds = fofoStoreRepository.selectAll().stream().map(x -> x.getId()).collect(Collectors.toList());
831 
                }
832 
                fofoIds = allStoreIds;
833 
            }
834 
 
835 
            Map<Integer, CustomRetailer> fofoRetailers = fofoIds.stream()
836 
                    .map(customRetailerMap::get)
837 
                    .filter(x -> x != null)
838 
                    .collect(Collectors.toMap(x -> x.getPartnerId(), x -> x, (a, b) -> a));
839 
            positionIdAndpartnerRegionMap.put(position.getRegionId(), new ArrayList<>(fofoRetailers.values()));
31762 tejbeer 840 
        }
26978 tejbeer 841 
 
31762 tejbeer 842 
        return positionIdAndpartnerRegionMap;
843 
    }
26978 tejbeer 844 
 
31762 tejbeer 845 
    @Override
846 
    @Cacheable(value = "authUserEmailMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 847 
    public Map<String, Set<String>> getAuthUserPartnerEmailMapping() throws ProfitMandiBusinessException {
31762 tejbeer 848 
        Map<String, Set<String>> storeGuyMap = new HashMap<>();
849 
        Set<Integer> activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId()).collect(Collectors.toSet());
35443 amit 850 
 
851 
        // Batch fetch positions by category IDs instead of multiple calls
852 
        List<Position> categoryPositions = positionRepository.selectPositionByCategoryIds(Arrays.asList(
853 
                ProfitMandiConstants.TICKET_CATEGORY_SALES,
854 
                ProfitMandiConstants.TICKET_CATEGORY_RBM,
855 
                ProfitMandiConstants.TICKET_CATEGORY_ABM));
31762 tejbeer 856 
        Map<Integer, Position> positionsMap = categoryPositions.stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
29229 tejbeer 857 
 
35443 amit 858 
        // Batch fetch all AuthUsers upfront to avoid N+1 queries
859 
        Set<Integer> authUserIds = categoryPositions.stream().map(Position::getAuthUserId).collect(Collectors.toSet());
860 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(new ArrayList<>(authUserIds)).stream()
861 
                .collect(Collectors.toMap(AuthUser::getId, x -> x));
862 
 
31762 tejbeer 863 
        Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
864 
        for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
865 
            int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
866 
            Set<String> partnerEmails = positionPartnerEntry.getValue().stream().filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getEmail()).collect(Collectors.toSet());
35443 amit 867 
            AuthUser authUser = authUserMap.get(authUserId);
868 
            if (authUser != null && authUser.isActive()) {
31762 tejbeer 869 
                if (!storeGuyMap.containsKey(authUser.getEmailId())) {
870 
                    storeGuyMap.put(authUser.getEmailId(), partnerEmails);
871 
                } else {
872 
                    storeGuyMap.get(authUser.getEmailId()).addAll(partnerEmails);
873 
                }
874 
            }
875 
        }
876 
        return storeGuyMap;
877 
    }
29229 tejbeer 878 
 
31762 tejbeer 879 
    @Override
880 
    @Cacheable(value = "authUserEmailPartnerIdMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 881 
    public Map<String, Set<Integer>> getAuthUserPartnerIdMapping() throws ProfitMandiBusinessException {
31762 tejbeer 882 
        Map<String, Set<Integer>> storeGuyMap = new HashMap<>();
883 
        Set<Integer> activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId()).collect(Collectors.toSet());
35443 amit 884 
 
885 
        // Batch fetch positions by category IDs instead of multiple calls
886 
        List<Position> categoryPositions = positionRepository.selectPositionByCategoryIds(Arrays.asList(
887 
                ProfitMandiConstants.TICKET_CATEGORY_SALES,
888 
                ProfitMandiConstants.TICKET_CATEGORY_RBM,
889 
                ProfitMandiConstants.TICKET_CATEGORY_ABM,
890 
                ProfitMandiConstants.TICKET_CATEGORY_BUSINESSINTELLIGENT,
891 
                ProfitMandiConstants.TICKET_CATEGORY_TRAINING));
31762 tejbeer 892 
        Map<Integer, Position> positionsMap = categoryPositions.stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
31161 tejbeer 893 
 
35443 amit 894 
        // Batch fetch all AuthUsers upfront to avoid N+1 queries
895 
        Set<Integer> authUserIds = categoryPositions.stream().map(Position::getAuthUserId).collect(Collectors.toSet());
896 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(new ArrayList<>(authUserIds)).stream()
897 
                .collect(Collectors.toMap(AuthUser::getId, x -> x));
898 
 
31762 tejbeer 899 
        Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
900 
        for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
901 
            int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
902 
            Set<Integer> partnerIds = positionPartnerEntry.getValue().stream().filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getPartnerId()).collect(Collectors.toSet());
35443 amit 903 
            AuthUser authUser = authUserMap.get(authUserId);
904 
            if (authUser != null && authUser.isActive()) {
31762 tejbeer 905 
                if (!storeGuyMap.containsKey(authUser.getEmailId())) {
906 
                    storeGuyMap.put(authUser.getEmailId(), partnerIds);
907 
                } else {
908 
                    storeGuyMap.get(authUser.getEmailId()).addAll(partnerIds);
909 
                }
910 
            }
911 
        }
912 
        return storeGuyMap;
913 
    }
31472 tejbeer 914 
 
31762 tejbeer 915 
    @Override
35920 ranu 916 
    @Cacheable(value = "authUserEmailInactivePartnerIdMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
917 
    public Map<String, Set<Integer>> getAuthUserInactivePartnerIdMapping() throws ProfitMandiBusinessException {
918 
        Map<String, Set<Integer>> storeGuyMap = new HashMap<>();
919 
        Set<Integer> activeFofoIds = fofoStoreRepository.selectInActiveStore().stream().map(x -> x.getId()).collect(Collectors.toSet());
920 
 
921 
        // Batch fetch positions by category IDs instead of multiple calls
922 
        List<Position> categoryPositions = positionRepository.selectPositionByCategoryIds(Arrays.asList(
923 
                ProfitMandiConstants.TICKET_CATEGORY_SALES,
924 
                ProfitMandiConstants.TICKET_CATEGORY_RBM,
925 
                ProfitMandiConstants.TICKET_CATEGORY_ABM,
926 
                ProfitMandiConstants.TICKET_CATEGORY_BUSINESSINTELLIGENT,
927 
                ProfitMandiConstants.TICKET_CATEGORY_TRAINING));
928 
        Map<Integer, Position> positionsMap = categoryPositions.stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
929 
 
930 
        // Batch fetch all AuthUsers upfront to avoid N+1 queries
931 
        Set<Integer> authUserIds = categoryPositions.stream().map(Position::getAuthUserId).collect(Collectors.toSet());
932 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(new ArrayList<>(authUserIds)).stream()
933 
                .collect(Collectors.toMap(AuthUser::getId, x -> x));
934 
 
935 
        Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
936 
        for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
937 
            int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
938 
            Set<Integer> partnerIds = positionPartnerEntry.getValue().stream().filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getPartnerId()).collect(Collectors.toSet());
939 
            AuthUser authUser = authUserMap.get(authUserId);
940 
            if (authUser != null && authUser.isActive()) {
941 
                if (!storeGuyMap.containsKey(authUser.getEmailId())) {
942 
                    storeGuyMap.put(authUser.getEmailId(), partnerIds);
943 
                } else {
944 
                    storeGuyMap.get(authUser.getEmailId()).addAll(partnerIds);
945 
                }
946 
            }
947 
        }
948 
        return storeGuyMap;
949 
    }
950 
 
951 
    @Override
31762 tejbeer 952 
    @Cacheable(value = "authUserPartnerEmailPartnerIdMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 953 
    public Map<String, Set<Integer>> getAuthUserPartnerIdMappingByCategoryIds(List<Integer> categoryIds, boolean activeOnly) throws ProfitMandiBusinessException {
31762 tejbeer 954 
        Map<String, Set<Integer>> authUserPartnerMap = new HashMap<>();
955 
        Set<Integer> activeFofoIds;
956 
        if (activeOnly) {
957 
            activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId()).collect(Collectors.toSet());
26298 tejbeer 958 
 
31762 tejbeer 959 
        } else {
960 
            activeFofoIds = fofoStoreRepository.selectAll().stream().map(x -> x.getId()).collect(Collectors.toSet());
26298 tejbeer 961 
 
31762 tejbeer 962 
        }
26298 tejbeer 963 
 
31762 tejbeer 964 
        List<Position> categoryPositions = positionRepository.selectPositionByCategoryIds(categoryIds);
965 
        Map<Integer, Position> positionsMap = categoryPositions.stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
26298 tejbeer 966 
 
35454 amit 967 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
968 
        List<Integer> authUserIds = categoryPositions.stream()
969 
                .map(Position::getAuthUserId)
970 
                .filter(id -> id != null && id > 0)
971 
                .distinct()
972 
                .collect(Collectors.toList());
973 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream()
974 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
975 
 
31762 tejbeer 976 
        Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
977 
        for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
978 
            int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
979 
            Set<Integer> partnerIds = positionPartnerEntry.getValue().stream().filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getPartnerId()).collect(Collectors.toSet());
35454 amit 980 
            AuthUser authUser = authUserMap.get(authUserId);
981 
            if (authUser != null && authUser.isActive()) {
31762 tejbeer 982 
                if (!authUserPartnerMap.containsKey(authUser.getEmailId())) {
983 
                    authUserPartnerMap.put(authUser.getEmailId(), partnerIds);
984 
                } else {
985 
                    authUserPartnerMap.get(authUser.getEmailId()).addAll(partnerIds);
986 
                }
987 
            }
988 
        }
989 
        return authUserPartnerMap;
990 
    }
26298 tejbeer 991 
 
31762 tejbeer 992 
    @Override
34082 ranu 993 
    public Map<Integer, List<Integer>> authUserpartnerIdMap(int authId, int categoryId) {
994 
        Session session = sessionFactory.getCurrentSession();
995 
 
34084 ranu 996 
        Map<Integer, List<Integer>> authUserpartnerIdMap = new HashMap<>();
34082 ranu 997 
 
34158 tejus.loha 998 
        List<Position> authPositions = positionRepository.selectPositionbyCategoryIdAndAuthId(categoryId, authId);
34082 ranu 999 
 
35454 amit 1000 
        // OPTIMIZED: Batch fetch all PartnerPositions instead of N+1 queries
1001 
        List<Integer> positionIds = authPositions.stream()
1002 
                .map(Position::getId)
34084 ranu 1003 
                .collect(Collectors.toList());
35454 amit 1004 
        List<PartnerPosition> partnerPositions = partnerPositionRepository.selectByPositionIds(positionIds);
34082 ranu 1005 
 
34084 ranu 1006 
        if (partnerPositions.stream().anyMatch(partnerPosition -> partnerPosition.getFofoId() == 0)) {
1007 
            List<FofoStore> activeFofoStores = fofoStoreRepository.selectActiveStores();
1008 
 
1009 
            List<Integer> fofoStoreIds = activeFofoStores.stream()
1010 
                    .map(FofoStore::getId) // Extract the IDs of FofoStores
1011 
                    .collect(Collectors.toList());
1012 
 
1013 
            authUserpartnerIdMap.put(authId, fofoStoreIds);
1014 
 
34158 tejus.loha 1015 
        } else {
34084 ranu 1016 
            final TypedQuery<AuthUserPartnerMapModel> typedQuerySimilar = session
1017 
                    .createNamedQuery("Position.Auth_User_Partner_Maping", AuthUserPartnerMapModel.class);
1018 
 
1019 
            typedQuerySimilar.setParameter("authId", authId);
1020 
            typedQuerySimilar.setParameter("categoryId", categoryId);
1021 
 
1022 
            List<AuthUserPartnerMapModel> authUserPartnerMapModels = typedQuerySimilar.getResultList();
1023 
 
1024 
            authUserpartnerIdMap = authUserPartnerMapModels.stream()
1025 
                    .collect(Collectors.groupingBy(
1026 
                            AuthUserPartnerMapModel::getAuthId,
1027 
                            Collectors.mapping(AuthUserPartnerMapModel::getFofoId, Collectors.toList())
1028 
                    ));
1029 
 
1030 
        }
1031 
 
34082 ranu 1032 
        LOGGER.info("partnerusermap {}", authUserpartnerIdMap);
1033 
        return authUserpartnerIdMap;
1034 
    }
1035 
 
1036 
    @Override
33244 ranu 1037 
    public List<String> getAuthUserByPartnerId(int fofoId) throws ProfitMandiBusinessException {
26298 tejbeer 1038 
 
31762 tejbeer 1039 
        List<String> emails = new ArrayList<>();
1040 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
26298 tejbeer 1041 
 
31762 tejbeer 1042 
        regionIds.add(5);// All partners Id;
26298 tejbeer 1043 
 
32493 amit.gupta 1044 
        List<Integer> partnerPositionIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, Arrays.asList(fofoId, 0)).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
26448 amit.gupta 1045 
 
31762 tejbeer 1046 
        LOGGER.info("partnerPositionIds" + partnerPositionIds);
27205 amit.gupta 1047 
 
35394 amit 1048 
        List<Position> positions = positionRepository.selectByIds(partnerPositionIds);
27548 tejbeer 1049 
 
34905 ranu 1050 
        positions = positions.stream().filter(x -> (x.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_SALES || x.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_RBM || x.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_ABM)).collect(Collectors.toList());
27548 tejbeer 1051 
 
31762 tejbeer 1052 
        if (!positions.isEmpty()) {
35454 amit 1053 
            // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
1054 
            List<Integer> authUserIds = positions.stream()
1055 
                    .map(Position::getAuthUserId)
1056 
                    .filter(id -> id != null && id > 0)
1057 
                    .distinct()
1058 
                    .collect(Collectors.toList());
1059 
            Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream()
1060 
                    .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
1061 
 
31762 tejbeer 1062 
            for (Position partnerPostionId : positions) {
35454 amit 1063 
                AuthUser authUser = authUserMap.get(partnerPostionId.getAuthUserId());
31762 tejbeer 1064 
                LOGGER.info("authUser" + authUser);
35454 amit 1065 
                if (authUser != null) {
1066 
                    emails.add(authUser.getEmailId());
1067 
                }
31762 tejbeer 1068 
            }
1069 
        }
27548 tejbeer 1070 
 
31762 tejbeer 1071 
        return emails;
1072 
    }
27548 tejbeer 1073 
 
31762 tejbeer 1074 
    @Override
33244 ranu 1075 
    public Map<EscalationType, String> getAuthUserAndEsclationTypeByPartnerId(int fofoId) throws ProfitMandiBusinessException {
27548 tejbeer 1076 
 
31762 tejbeer 1077 
        List<String> emails = new ArrayList<>();
1078 
        Map<EscalationType, String> emailEsclationTypeMap = new HashMap<>();
1079 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
27548 tejbeer 1080 
 
31762 tejbeer 1081 
        regionIds.add(5);// All partners Id;
1082 
        List<Integer> fofoIds = new ArrayList<>();
1083 
        fofoIds.add(fofoId);
1084 
        fofoIds.add(0);
27548 tejbeer 1085 
 
33074 amit.gupta 1086 
        //LOGGER.info("fofoIds" + fofoIds);
32493 amit.gupta 1087 
        List<Integer> partnerPositionIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, fofoIds).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
27548 tejbeer 1088 
 
33074 amit.gupta 1089 
        //LOGGER.info("partnerPositionIds" + partnerPositionIds);
28377 tejbeer 1090 
 
35454 amit 1091 
        // OPTIMIZED: Batch fetch all positions instead of N+1 queries
1092 
        List<Position> positions = positionRepository.selectByIds(partnerPositionIds).stream()
1093 
                .filter(p -> p.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_SALES)
1094 
                .collect(Collectors.toList());
28377 tejbeer 1095 
 
35454 amit 1096 
        if (!positions.isEmpty()) {
1097 
            // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
1098 
            List<Integer> authUserIds = positions.stream()
1099 
                    .map(Position::getAuthUserId)
1100 
                    .filter(id -> id != null && id > 0)
1101 
                    .distinct()
1102 
                    .collect(Collectors.toList());
1103 
            Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream()
1104 
                    .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
1105 
 
1106 
            for (Position position : positions) {
1107 
                AuthUser authUser = authUserMap.get(position.getAuthUserId());
33074 amit.gupta 1108 
                //LOGGER.info("authUser" + authUser);
35454 amit 1109 
                if (authUser != null) {
1110 
                    emailEsclationTypeMap.put(position.getEscalationType(), authUser.getEmailId());
1111 
                }
31762 tejbeer 1112 
            }
1113 
        }
28377 tejbeer 1114 
 
33074 amit.gupta 1115 
        //LOGGER.info("emailEsclationTypeMap" + emailEsclationTypeMap);
28377 tejbeer 1116 
 
31762 tejbeer 1117 
        return emailEsclationTypeMap;
1118 
    }
31020 tejbeer 1119 
 
31762 tejbeer 1120 
    @Override
1121 
    @Cacheable(value = "authUserIdPartnerIdMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 1122 
    public Map<Integer, List<Integer>> getAuthUserIdPartnerIdMapping() throws ProfitMandiBusinessException {
31762 tejbeer 1123 
        Map<Integer, List<Integer>> storeGuyMap = new HashMap<>();
1124 
        Set<Integer> activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId()).collect(Collectors.toSet());
31020 tejbeer 1125 
 
34077 tejus.loha 1126 
        List<Position> categoryPositions = positionRepository.selectAllPosition();
31020 tejbeer 1127 
 
31762 tejbeer 1128 
        Map<Integer, Position> positionsMap = categoryPositions.stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
29229 tejbeer 1129 
 
35454 amit 1130 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
1131 
        List<Integer> authUserIds = categoryPositions.stream()
1132 
                .map(Position::getAuthUserId)
1133 
                .filter(id -> id != null && id > 0)
1134 
                .distinct()
1135 
                .collect(Collectors.toList());
1136 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream()
1137 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
1138 
 
31762 tejbeer 1139 
        Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
1140 
        for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
1141 
            int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
1142 
            List<Integer> partnerIds = positionPartnerEntry.getValue().stream().filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getPartnerId()).collect(Collectors.toList());
35454 amit 1143 
            AuthUser authUser = authUserMap.get(authUserId);
31762 tejbeer 1144 
            if (authUser != null && authUser.isActive()) {
1145 
                if (!storeGuyMap.containsKey(authUserId)) {
1146 
                    storeGuyMap.put(authUserId, partnerIds);
1147 
                } else {
1148 
                    storeGuyMap.get(authUserId).addAll(partnerIds);
1149 
                }
1150 
            }
1151 
        }
1152 
        storeGuyMap.keySet().stream().forEach(x -> {
1153 
            List<Integer> fofoIds = storeGuyMap.get(x);
1154 
            storeGuyMap.put(x, fofoIds.stream().distinct().collect(Collectors.toList()));
1155 
        });
1156 
        return storeGuyMap;
1157 
    }
28908 tejbeer 1158 
 
31762 tejbeer 1159 
    @Override
1160 
    @Cacheable(value = "L1L2Mapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 1161 
    public Map<Integer, List<Integer>> getL2L1Mapping() throws ProfitMandiBusinessException {
31762 tejbeer 1162 
        List<Position> l1SalesPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1163 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L1);
1164 
        List<Position> l2SalesPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1165 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L2);
28908 tejbeer 1166 
 
33074 amit.gupta 1167 
        //LOGGER.info("position" + l1SalesPositions);
31762 tejbeer 1168 
        Map<Integer, List<Integer>> authUserPartnerListMap = this.getAuthUserIdPartnerIdMapping();
33074 amit.gupta 1169 
        //LOGGER.info("map" + authUserPartnerListMap);
28908 tejbeer 1170 
 
31762 tejbeer 1171 
        Map<Integer, List<Integer>> l2l1ListMap = new HashMap<>();
29318 tejbeer 1172 
 
31762 tejbeer 1173 
        for (Position l2SalePosition : l2SalesPositions) {
1174 
            int l2AuthUserId = l2SalePosition.getAuthUserId();
1175 
            if (authUserPartnerListMap.containsKey(l2SalePosition.getAuthUserId())) {
1176 
                List<Integer> mappedL1AuthUsers = new ArrayList<>();
1177 
                l2l1ListMap.put(l2AuthUserId, mappedL1AuthUsers);
1178 
                List<Integer> l2FofoIds = authUserPartnerListMap.get(l2AuthUserId);
1179 
                for (Position l1SalePosition : l1SalesPositions) {
1180 
                    int l1AuthUserId = l1SalePosition.getAuthUserId();
1181 
                    if (authUserPartnerListMap.containsKey(l1AuthUserId)) {
1182 
                        List<Integer> l1FofoIds = authUserPartnerListMap.get(l1SalePosition.getAuthUserId());
1183 
                        if (l2FofoIds.containsAll(l1FofoIds)) {
1184 
                            mappedL1AuthUsers.add(l1AuthUserId);
1185 
                        }
1186 
                    }
28856 manish 1187 
 
31762 tejbeer 1188 
                }
1189 
            }
29296 manish 1190 
 
31762 tejbeer 1191 
        }
29296 manish 1192 
 
31762 tejbeer 1193 
        return l2l1ListMap;
1194 
    }
29296 manish 1195 
 
31762 tejbeer 1196 
    @Override
1197 
    public Map<Integer, List<AuthUser>> getAssignedAuthList(List<Ticket> tickets) {
1198 
        if (tickets.size() == 0) {
1199 
            return new HashMap<>();
1200 
        }
1201 
        List<TicketAssigned> ticketAssignedList = ticketAssignedRepository.selectByTicketIds(tickets.stream().map(x -> x.getId()).collect(Collectors.toList()));
1202 
        List<Integer> authUserIds = ticketAssignedList.stream().map(x -> x.getAssineeId()).distinct().collect(Collectors.toList());
35394 amit 1203 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
31762 tejbeer 1204 
        return ticketAssignedList.stream().collect(Collectors.groupingBy(x -> x.getTicketId(), Collectors.mapping(x -> authUserMap.get(x.getAssineeId()), Collectors.toList())));
1205 
    }
28908 tejbeer 1206 
 
31762 tejbeer 1207 
    @Override
33244 ranu 1208 
    public Map<EscalationType, AuthUser> getAuthUserAndEsclationByPartnerId(int fofoId) throws ProfitMandiBusinessException {
31762 tejbeer 1209 
        Map<EscalationType, AuthUser> authuserEsclationTypeMap = new HashMap<>();
1210 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
28908 tejbeer 1211 
 
35592 amit 1212 
        regionIds.add(ALL_PARTNERS_REGION);// All partners Id;
31762 tejbeer 1213 
        List<Integer> fofoIds = new ArrayList<>();
1214 
        fofoIds.add(fofoId);
1215 
        fofoIds.add(0);
28908 tejbeer 1216 
 
32493 amit.gupta 1217 
        List<Integer> partnerPositionIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, fofoIds).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
28908 tejbeer 1218 
 
35592 amit 1219 
        if (partnerPositionIds.isEmpty()) {
1220 
            return authuserEsclationTypeMap;
1221 
        }
30003 tejbeer 1222 
 
35592 amit 1223 
        // OPTIMIZED: Batch fetch all positions instead of N+1 queries
1224 
        List<Position> salesPositions = positionRepository.selectByIds(partnerPositionIds).stream()
1225 
                .filter(p -> p.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_SALES)
1226 
                .collect(Collectors.toList());
30003 tejbeer 1227 
 
35592 amit 1228 
        if (salesPositions.isEmpty()) {
1229 
            return authuserEsclationTypeMap;
1230 
        }
30003 tejbeer 1231 
 
35592 amit 1232 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
1233 
        List<Integer> authUserIds = salesPositions.stream()
1234 
                .map(Position::getAuthUserId)
1235 
                .filter(id -> id != null && id > 0)
1236 
                .distinct()
1237 
                .collect(Collectors.toList());
1238 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream()
1239 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
1240 
 
1241 
        for (Position position : salesPositions) {
1242 
            AuthUser authUser = authUserMap.get(position.getAuthUserId());
1243 
            if (authUser != null) {
31762 tejbeer 1244 
                authuserEsclationTypeMap.put(position.getEscalationType(), authUser);
1245 
            }
1246 
        }
30003 tejbeer 1247 
 
31762 tejbeer 1248 
        return authuserEsclationTypeMap;
1249 
    }
30044 tejbeer 1250 
 
31762 tejbeer 1251 
    @Override
35394 amit 1252 
    public Map<Integer, Map<EscalationType, AuthUser>> getAuthUserAndEsclationByPartnerIds(Set<Integer> fofoIds) throws ProfitMandiBusinessException {
1253 
        Map<Integer, Map<EscalationType, AuthUser>> result = new HashMap<>();
1254 
 
1255 
        if (fofoIds == null || fofoIds.isEmpty()) {
1256 
            return result;
1257 
        }
1258 
 
1259 
        // Initialize result map
1260 
        for (Integer fofoId : fofoIds) {
1261 
            result.put(fofoId, new HashMap<>());
1262 
        }
1263 
 
1264 
        // Batch fetch all partner regions
1265 
        List<Integer> fofoIdListWithZero = new ArrayList<>(fofoIds);
1266 
        fofoIdListWithZero.add(0);
1267 
        List<PartnerRegion> allPartnerRegions = partnerRegionRepository.selectByfofoIds(fofoIdListWithZero);
1268 
 
1269 
        // Build fofoId -> regionIds map
1270 
        Map<Integer, Set<Integer>> fofoRegionMap = new HashMap<>();
1271 
        for (Integer fofoId : fofoIds) {
1272 
            fofoRegionMap.put(fofoId, new HashSet<>());
1273 
            fofoRegionMap.get(fofoId).add(ALL_PARTNERS_REGION);
1274 
        }
1275 
        for (PartnerRegion pr : allPartnerRegions) {
1276 
            int prFofoId = pr.getFofoId();
1277 
            if (prFofoId == 0) {
1278 
                for (Integer fid : fofoIds) {
1279 
                    fofoRegionMap.get(fid).add(pr.getRegionId());
1280 
                }
1281 
            } else if (fofoIds.contains(prFofoId)) {
1282 
                fofoRegionMap.get(prFofoId).add(pr.getRegionId());
1283 
            }
1284 
        }
1285 
 
1286 
        // Collect all region IDs
1287 
        Set<Integer> allRegionIds = fofoRegionMap.values().stream()
1288 
                .flatMap(Set::stream).collect(Collectors.toSet());
1289 
 
1290 
        // Batch fetch all partner positions
1291 
        List<PartnerPosition> allPartnerPositions = partnerPositionRepository.selectByRegionIdAndPartnerId(
1292 
                new ArrayList<>(allRegionIds), fofoIdListWithZero);
1293 
 
1294 
        // Collect all position IDs
1295 
        Set<Integer> allPositionIds = allPartnerPositions.stream()
1296 
                .map(PartnerPosition::getPositionId).collect(Collectors.toSet());
1297 
 
1298 
        // Batch fetch all positions for SALES category
1299 
        List<Position> salesPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1300 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, null);
1301 
        Map<Integer, Position> positionMap = salesPositions.stream()
1302 
                .filter(p -> allPositionIds.contains(p.getId()))
1303 
                .collect(Collectors.toMap(Position::getId, p -> p, (a, b) -> a));
1304 
 
1305 
        // Collect all auth user IDs and batch fetch
1306 
        Set<Integer> authUserIds = positionMap.values().stream()
1307 
                .map(Position::getAuthUserId).collect(Collectors.toSet());
1308 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(new ArrayList<>(authUserIds))
1309 
                .stream().collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
1310 
 
1311 
        // For each fofoId, find matching positions and build result
1312 
        for (Integer fofoId : fofoIds) {
1313 
            Set<Integer> regionIds = fofoRegionMap.get(fofoId);
1314 
            Map<EscalationType, AuthUser> escalationMap = result.get(fofoId);
1315 
 
1316 
            for (PartnerPosition pp : allPartnerPositions) {
1317 
                if (regionIds.contains(pp.getRegionId()) &&
1318 
                    (pp.getFofoId() == 0 || pp.getFofoId() == fofoId)) {
1319 
                    Position position = positionMap.get(pp.getPositionId());
1320 
                    if (position != null) {
1321 
                        AuthUser authUser = authUserMap.get(position.getAuthUserId());
1322 
                        if (authUser != null) {
1323 
                            escalationMap.put(position.getEscalationType(), authUser);
1324 
                        }
1325 
                    }
1326 
                }
1327 
            }
1328 
        }
1329 
 
1330 
        return result;
1331 
    }
1332 
 
1333 
    @Override
33244 ranu 1334 
    public List<AuthUser> getAuthUserIdByPartnerId(int fofoId) throws ProfitMandiBusinessException {
33041 ranu 1335 
        return this.getAuthUserIdByPartnerId(fofoId, EscalationType.escalations.toArray(new EscalationType[0]));
1336 
    }
1337 
 
1338 
    @Override
33244 ranu 1339 
    public List<AuthUser> getAuthUserIdByPartnerId(int fofoId, EscalationType... escalationTypes) throws ProfitMandiBusinessException {
31762 tejbeer 1340 
        List<AuthUser> authUsers = new ArrayList<>();
1341 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
30044 tejbeer 1342 
 
31762 tejbeer 1343 
        regionIds.add(5);// All partners Id;
1344 
        List<Integer> fofoIds = new ArrayList<>();
1345 
        fofoIds.add(fofoId);
1346 
        fofoIds.add(0);
30044 tejbeer 1347 
 
33074 amit.gupta 1348 
        //LOGGER.info("fofoIds" + fofoIds);
32493 amit.gupta 1349 
        List<Integer> partnerPositionIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, fofoIds).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
30003 tejbeer 1350 
 
33074 amit.gupta 1351 
        //LOGGER.info("partnerPositionIds" + partnerPositionIds);
34905 ranu 1352 
        List<Integer> allowedTicketCategoryIds = Arrays.asList(ProfitMandiConstants.TICKET_CATEGORY_SALES, ProfitMandiConstants.TICKET_CATEGORY_RBM,ProfitMandiConstants.TICKET_CATEGORY_ABM);
30003 tejbeer 1353 
 
30044 tejbeer 1354 
 
35394 amit 1355 
        List<Position> escalationBasedPositions = positionRepository.selectByIds(partnerPositionIds).stream().filter(x -> allowedTicketCategoryIds.contains(x.getCategoryId()) &&
33041 ranu 1356 
                Arrays.stream(escalationTypes)
1357 
                        .anyMatch(y -> y.equals(x.getEscalationType()))).collect(Collectors.toList());
30003 tejbeer 1358 
 
33041 ranu 1359 
        List<Integer> authUserIds = escalationBasedPositions.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList());
30003 tejbeer 1360 
 
35394 amit 1361 
        return authRepository.selectByIds(authUserIds);
30003 tejbeer 1362 
 
31762 tejbeer 1363 
    }
30044 tejbeer 1364 
 
31762 tejbeer 1365 
    @Override
1366 
    public List<AuthUser> getAuthUserIds(int categoryId, List<EscalationType> escalationType) {
30044 tejbeer 1367 
 
31762 tejbeer 1368 
        List<Position> positions = positionRepository.selectPositionbyCategoryIdAndEscalationTypes(categoryId, escalationType);
1369 
        List<Integer> authIds = positions.stream().map(x -> x.getAuthUserId()).distinct().collect(Collectors.toList());
30003 tejbeer 1370 
 
33074 amit.gupta 1371 
        //LOGGER.info("authIds" + authIds);
35058 amit 1372 
        List<AuthUser> authUsers = null;
1373 
        if (authIds.size() > 0) {
35394 amit 1374 
            authUsers = authRepository.selectByIds(authIds);
35058 amit 1375 
        } else {
1376 
            authUsers = new ArrayList<>();
1377 
        }
30003 tejbeer 1378 
 
31762 tejbeer 1379 
        LOGGER.info("authUsers" + authUsers);
1380 
        return authUsers;
1381 
    }
1382 
 
1383 
    @Override
1384 
    public List<AuthUser> getAuthUserByCategoryId(int categoryId, EscalationType escalationType) {
1385 
 
1386 
        List<Position> positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType);
1387 
        List<Integer> authIds = positions.stream().map(x -> x.getAuthUserId()).distinct().collect(Collectors.toList());
1388 
 
1389 
        LOGGER.info("authIds" + authIds);
1390 
        List<AuthUser> authUsers = new ArrayList<>();
1391 
        if (!authIds.isEmpty()) {
35394 amit 1392 
            authUsers = authRepository.selectByIds(authIds);
31762 tejbeer 1393 
        }
1394 
 
1395 
        LOGGER.info("authUsers" + authUsers);
1396 
        return authUsers;
1397 
    }
1398 
 
1399 
    @Override
1400 
    @Cacheable(value = "authUserByCategoryId", cacheManager = "thirtyMinsTimeOutCacheManager")
1401 
    public List<AuthUser> getAuthUserByCategoryId(int categoryId) {
1402 
        List<Position> positions = positionRepository.selectPositionByCategoryId(categoryId);
1403 
        List<Integer> authIds = positions.stream().map(x -> x.getAuthUserId()).distinct().collect(Collectors.toList());
1404 
 
1405 
        LOGGER.info("authIds" + authIds);
1406 
 
35394 amit 1407 
        List<AuthUser> authUsers = authRepository.selectByIds(authIds).stream().filter(x -> x.getActive()).collect(Collectors.toList());
31762 tejbeer 1408 
 
1409 
        LOGGER.info("authUsers" + authUsers);
1410 
        return authUsers;
1411 
    }
1412 
 
34380 amit.gupta 1413 
    private class SaleRoles1 {
31762 tejbeer 1414 
 
1415 
        private List<String> l1;
1416 
        private List<String> l2;
1417 
        private List<String> l3;
1418 
        private List<String> l4;
1419 
 
34380 amit.gupta 1420 
        public SaleRoles1() {
31762 tejbeer 1421 
            l1 = new ArrayList<>();
1422 
            l2 = new ArrayList<>();
1423 
            l3 = new ArrayList<>();
1424 
            l4 = new ArrayList<>();
1425 
        }
1426 
 
1427 
        public List<String> getL1() {
1428 
            return l1;
1429 
        }
1430 
 
1431 
        public List<String> getL2() {
1432 
            return l2;
1433 
        }
1434 
 
1435 
        public List<String> getL3() {
1436 
            return l3;
1437 
        }
1438 
 
1439 
        public List<String> getL4() {
1440 
            return l4;
1441 
        }
1442 
 
1443 
        @Override
1444 
        public String toString() {
1445 
            return "SaleRoles [l1=" + l1 + ", l2=" + l2 + ", l3=" + l3 + ", l4=" + l4 + "]";
1446 
        }
1447 
 
1448 
    }
1449 
 
33161 ranu 1450 
 
31762 tejbeer 1451 
    @Override
1452 
    @Cacheable(value = "partnerSaleHeader", cacheManager = "oneDayCacheManager")
33244 ranu 1453 
    public Map<Integer, FofoReportingModel> getPartnerIdSalesHeaders() throws ProfitMandiBusinessException {
34380 amit.gupta 1454 
        Map<String, SaleRoles1> partnerEmailSalesMap = new HashMap<>();
31762 tejbeer 1455 
 
1456 
        List<Position> positions = positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_SALES);
1457 
        Map<Integer, AuthUser> authUsersMap = authRepository.selectAllActiveUser().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1458 
        Map<Integer, List<CustomRetailer>> positionIdRetailerMap = this.getPositionCustomRetailerMap(positions);
1459 
        for (Position position : positions) {
1460 
            List<CustomRetailer> crList = positionIdRetailerMap.get(position.getId());
1461 
            if (crList == null)
1462 
                continue;
1463 
            for (CustomRetailer cr : crList) {
1464 
                if (!partnerEmailSalesMap.containsKey(cr.getEmail())) {
34380 amit.gupta 1465 
                    partnerEmailSalesMap.put(cr.getEmail(), new SaleRoles1());
31762 tejbeer 1466 
                }
34380 amit.gupta 1467 
                SaleRoles1 saleRoles1 = partnerEmailSalesMap.get(cr.getEmail());
31762 tejbeer 1468 
                AuthUser authUser = authUsersMap.get(position.getAuthUserId());
1469 
                if (authUser == null) {
1470 
                    continue;
1471 
                }
1472 
                String name = authUser.getFirstName() + " " + authUser.getLastName();
1473 
                if (position.getEscalationType().equals(EscalationType.L1)) {
34380 amit.gupta 1474 
                    saleRoles1.getL1().add(name);
31762 tejbeer 1475 
                } else if (position.getEscalationType().equals(EscalationType.L2)) {
34380 amit.gupta 1476 
                    saleRoles1.getL2().add(name);
31762 tejbeer 1477 
                }
1478 
 
1479 
            }
1480 
        }
1481 
 
1482 
        Set<CustomRetailer> allCrList = new HashSet<>();
1483 
        for (List<CustomRetailer> cr : positionIdRetailerMap.values()) {
1484 
            allCrList.addAll(cr);
1485 
        }
1486 
 
1487 
        Map<Integer, FofoStore> fofoStoresMap = fofoStoreRepository.selectActiveStores().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1488 
 
1489 
        Map<Integer, FofoReportingModel> partnerIdSalesHeadersMap = new HashMap<>();
1490 
 
33378 ranu 1491 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
1492 
        for (Map.Entry<Integer, CustomRetailer> customRetailerEntry : customRetailerMap.entrySet()) {
1493 
 
1494 
            CustomRetailer customRetailer = customRetailerEntry.getValue();
1495 
 
1496 
            String code = customRetailer.getCode();
31762 tejbeer 1497 
            // String storeName = "SmartDukaan-" +
1498 
            // fofoStore.getCode().replaceAll("[a-zA-Z]", "");
33378 ranu 1499 
            String businessName = customRetailer.getBusinessName();
31762 tejbeer 1500 
            try {
34158 tejus.loha 1501 
                String stateManager = StringUtils.join(new HashSet(partnerEmailSalesMap.get(customRetailer.getEmail()).getL2()), ", ");
1502 
                String territoryManager = StringUtils.join(new HashSet(partnerEmailSalesMap.get(customRetailer.getEmail()).getL1()), ", ");
31762 tejbeer 1503 
 
1504 
                FofoReportingModel reportingModel = new FofoReportingModel();
1505 
                reportingModel.setBusinessName(businessName);
1506 
                reportingModel.setCode(code);
33378 ranu 1507 
                reportingModel.setFofoId(customRetailer.getPartnerId());
31762 tejbeer 1508 
                reportingModel.setRegionalManager(stateManager);
1509 
                reportingModel.setTerritoryManager(territoryManager);
33378 ranu 1510 
                partnerIdSalesHeadersMap.put(customRetailer.getPartnerId(), reportingModel);
31762 tejbeer 1511 
            } catch (Exception e) {
33378 ranu 1512 
                LOGGER.warn("Could not find partner with email - {}", customRetailer.getEmail());
31762 tejbeer 1513 
            }
1514 
        }
1515 
        return partnerIdSalesHeadersMap;
1516 
 
1517 
    }
1518 
 
33161 ranu 1519 
 
34905 ranu 1520 
    private class ABMRoles {
1521 
 
1522 
        private List<String> l1;
1523 
        private List<String> l2;
1524 
        private List<String> l3;
1525 
        private List<String> l4;
1526 
 
1527 
        public ABMRoles() {
1528 
            l1 = new ArrayList<>();
1529 
            l2 = new ArrayList<>();
1530 
            l3 = new ArrayList<>();
1531 
            l4 = new ArrayList<>();
1532 
        }
1533 
 
1534 
        public List<String> getL1() {
1535 
            return l1;
1536 
        }
1537 
 
1538 
        public List<String> getL2() {
1539 
            return l2;
1540 
        }
1541 
 
1542 
        public List<String> getL3() {
1543 
            return l3;
1544 
        }
1545 
 
1546 
        public List<String> getL4() {
1547 
            return l4;
1548 
        }
1549 
 
1550 
        @Override
1551 
        public String toString() {
1552 
            return "SaleRoles [l1=" + l1 + ", l2=" + l2 + ", l3=" + l3 + ", l4=" + l4 + "]";
1553 
        }
1554 
 
1555 
    }
1556 
 
1557 
 
1558 
    @Override
1559 
    @Cacheable(value = "partnerABMHeader", cacheManager = "oneDayCacheManager")
1560 
    public Map<Integer, FofoAbmReportingModel> getPartnerIdABMHeaders() throws ProfitMandiBusinessException {
1561 
        Map<String, ABMRoles> partnerEmailABMMap = new HashMap<>();
1562 
 
1563 
        List<Position> positions = positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_ABM);
1564 
        Map<Integer, AuthUser> authUsersMap = authRepository.selectAllActiveUser().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1565 
        Map<Integer, List<CustomRetailer>> positionIdRetailerMap = this.getPositionCustomRetailerMap(positions);
1566 
        for (Position position : positions) {
1567 
            List<CustomRetailer> crList = positionIdRetailerMap.get(position.getId());
1568 
            if (crList == null)
1569 
                continue;
1570 
            for (CustomRetailer cr : crList) {
1571 
                if (!partnerEmailABMMap.containsKey(cr.getEmail())) {
1572 
                    partnerEmailABMMap.put(cr.getEmail(), new ABMRoles());
1573 
                }
1574 
                ABMRoles abmRoles = partnerEmailABMMap.get(cr.getEmail());
1575 
                AuthUser authUser = authUsersMap.get(position.getAuthUserId());
1576 
                if (authUser == null) {
1577 
                    continue;
1578 
                }
1579 
                String name = authUser.getFirstName() + " " + authUser.getLastName();
1580 
                if (position.getEscalationType().equals(EscalationType.L1)) {
1581 
                    abmRoles.getL1().add(name);
1582 
                } else if (position.getEscalationType().equals(EscalationType.L2)) {
1583 
                    abmRoles.getL2().add(name);
1584 
                }
1585 
 
1586 
            }
1587 
        }
1588 
 
1589 
        Set<CustomRetailer> allCrList = new HashSet<>();
1590 
        for (List<CustomRetailer> cr : positionIdRetailerMap.values()) {
1591 
            allCrList.addAll(cr);
1592 
        }
1593 
 
1594 
        Map<Integer, FofoStore> fofoStoresMap = fofoStoreRepository.selectActiveStores().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1595 
 
1596 
        Map<Integer, FofoAbmReportingModel> partnerIdAbmHeadersMap = new HashMap<>();
1597 
 
1598 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
1599 
        for (Map.Entry<Integer, CustomRetailer> customRetailerEntry : customRetailerMap.entrySet()) {
1600 
 
1601 
            CustomRetailer customRetailer = customRetailerEntry.getValue();
1602 
 
1603 
            String code = customRetailer.getCode();
1604 
            // String storeName = "SmartDukaan-" +
1605 
            // fofoStore.getCode().replaceAll("[a-zA-Z]", "");
1606 
            String businessName = customRetailer.getBusinessName();
1607 
            try {
1608 
                String l2Manager = StringUtils.join(new HashSet(partnerEmailABMMap.get(customRetailer.getEmail()).getL2()), ", ");
1609 
                String l1Manager = StringUtils.join(new HashSet(partnerEmailABMMap.get(customRetailer.getEmail()).getL1()), ", ");
1610 
 
1611 
                if (StringUtils.isEmpty(l1Manager)) {
1612 
                    l2Manager = StringUtils.join(new HashSet(partnerEmailABMMap.get(customRetailer.getEmail()).getL2()), ", ");
1613 
                }
1614 
 
1615 
                FofoAbmReportingModel reportingModel = new FofoAbmReportingModel();
1616 
                reportingModel.setBusinessName(businessName);
1617 
                reportingModel.setCode(code);
1618 
                reportingModel.setFofoId(customRetailer.getPartnerId());
1619 
                reportingModel.setL1Manager(l2Manager);
1620 
                reportingModel.setL2Manager(l1Manager);
1621 
                partnerIdAbmHeadersMap.put(customRetailer.getPartnerId(), reportingModel);
1622 
            } catch (Exception e) {
1623 
                LOGGER.warn("Could not find partner with email - {}", customRetailer.getEmail());
1624 
            }
1625 
        }
1626 
        return partnerIdAbmHeadersMap;
1627 
 
1628 
    }
1629 
 
1630 
 
33161 ranu 1631 
    private class RBMRoles {
1632 
 
1633 
        private List<String> l1;
1634 
        private List<String> l2;
1635 
        private List<String> l3;
1636 
        private List<String> l4;
1637 
 
1638 
        public RBMRoles() {
1639 
            l1 = new ArrayList<>();
1640 
            l2 = new ArrayList<>();
1641 
            l3 = new ArrayList<>();
1642 
            l4 = new ArrayList<>();
1643 
        }
1644 
 
1645 
        public List<String> getL1() {
1646 
            return l1;
1647 
        }
1648 
 
1649 
        public List<String> getL2() {
1650 
            return l2;
1651 
        }
1652 
 
1653 
        public List<String> getL3() {
1654 
            return l3;
1655 
        }
1656 
 
1657 
        public List<String> getL4() {
1658 
            return l4;
1659 
        }
1660 
 
1661 
        @Override
1662 
        public String toString() {
1663 
            return "RBMRoles [l1=" + l1 + ", l2=" + l2 + ", l3=" + l3 + ", l4=" + l4 + "]";
1664 
        }
1665 
 
1666 
    }
1667 
 
31762 tejbeer 1668 
    @Override
33161 ranu 1669 
    @Cacheable(value = "partnerRBMHeader", cacheManager = "oneDayCacheManager")
33244 ranu 1670 
    public Map<Integer, FofoRBMReportingModel> getPartnerIdRBMHeaders() throws ProfitMandiBusinessException {
33161 ranu 1671 
        Map<String, RBMRoles> partnerEmailRbmMap = new HashMap<>();
1672 
 
1673 
        List<Position> positions = positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_RBM);
1674 
        Map<Integer, AuthUser> authUsersMap = authRepository.selectAllActiveUser().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1675 
        Map<Integer, List<CustomRetailer>> positionIdRetailerMap = this.getPositionCustomRetailerMap(positions);
1676 
        for (Position position : positions) {
1677 
            List<CustomRetailer> crList = positionIdRetailerMap.get(position.getId());
1678 
            if (crList == null)
1679 
                continue;
1680 
            for (CustomRetailer cr : crList) {
1681 
                if (!partnerEmailRbmMap.containsKey(cr.getEmail())) {
1682 
                    partnerEmailRbmMap.put(cr.getEmail(), new RBMRoles());
1683 
                }
1684 
                RBMRoles rbmRole = partnerEmailRbmMap.get(cr.getEmail());
1685 
                AuthUser authUser = authUsersMap.get(position.getAuthUserId());
1686 
                if (authUser == null) {
1687 
                    continue;
1688 
                }
1689 
                String name = authUser.getFirstName() + " " + authUser.getLastName();
1690 
                if (position.getEscalationType().equals(EscalationType.L1)) {
1691 
                    rbmRole.getL1().add(name);
1692 
                } else if (position.getEscalationType().equals(EscalationType.L2)) {
1693 
                    rbmRole.getL2().add(name);
1694 
                }
1695 
 
1696 
            }
1697 
        }
1698 
 
1699 
        Set<CustomRetailer> allCrList = new HashSet<>();
1700 
        for (List<CustomRetailer> cr : positionIdRetailerMap.values()) {
1701 
            allCrList.addAll(cr);
1702 
        }
1703 
 
1704 
 
1705 
        Map<Integer, FofoRBMReportingModel> partnerIdRbmHeadersMap = new HashMap<>();
1706 
 
33377 amit.gupta 1707 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
1708 
        for (Map.Entry<Integer, CustomRetailer> customRetailerEntry : customRetailerMap.entrySet()) {
1709 
 
1710 
            CustomRetailer customRetailer = customRetailerEntry.getValue();
1711 
 
1712 
            String code = customRetailer.getCode();
33161 ranu 1713 
            // String storeName = "SmartDukaan-" +
1714 
            // fofoStore.getCode().replaceAll("[a-zA-Z]", "");
33377 amit.gupta 1715 
            String businessName = customRetailer.getBusinessName();
33161 ranu 1716 
            try {
33377 amit.gupta 1717 
                String L2User = StringUtils.join(partnerEmailRbmMap.get(customRetailer.getEmail()).getL2(), ", ");
1718 
                String L1USer = StringUtils.join(partnerEmailRbmMap.get(customRetailer.getEmail()).getL1(), ", ");
33161 ranu 1719 
 
1720 
                FofoRBMReportingModel reportingModel = new FofoRBMReportingModel();
1721 
                reportingModel.setBusinessName(businessName);
1722 
                reportingModel.setCode(code);
33377 amit.gupta 1723 
                reportingModel.setFofoId(customRetailer.getPartnerId());
35180 amit 1724 
                reportingModel.setL1Manager(L1USer);
1725 
                reportingModel.setL2Manager(L2User);
33377 amit.gupta 1726 
                partnerIdRbmHeadersMap.put(customRetailer.getPartnerId(), reportingModel);
33161 ranu 1727 
            } catch (Exception e) {
33377 amit.gupta 1728 
                LOGGER.warn("Could not find partner with email - {}", customRetailer.getEmail());
33161 ranu 1729 
            }
1730 
        }
1731 
        return partnerIdRbmHeadersMap;
1732 
 
1733 
    }
1734 
 
1735 
    @Override
31762 tejbeer 1736 
    public Map<Integer, TicketCategory> getSubCategoryIdAndCategoryMap(List<Integer> subCategoryIds) {
1737 
        Map<Integer, TicketCategory> subCategoryIdAndCategoryMap = new HashMap<>();
35592 amit 1738 
        if (subCategoryIds == null || subCategoryIds.isEmpty()) {
1739 
            return subCategoryIdAndCategoryMap;
1740 
        }
31762 tejbeer 1741 
 
1742 
        List<TicketSubCategory> ticketSubCategories = ticketSubCategoryRepository.selectByIds(subCategoryIds);
1743 
 
35592 amit 1744 
        // OPTIMIZED: Batch fetch all categories instead of N+1 queries
1745 
        List<Integer> categoryIds = ticketSubCategories.stream()
1746 
                .map(TicketSubCategory::getCategoryId)
1747 
                .distinct()
1748 
                .collect(Collectors.toList());
1749 
        Map<Integer, TicketCategory> categoryMap = ticketCategoryRepository.selectAll(categoryIds).stream()
1750 
                .collect(Collectors.toMap(TicketCategory::getId, tc -> tc, (a, b) -> a));
1751 
 
31762 tejbeer 1752 
        for (TicketSubCategory ticketSubCategory : ticketSubCategories) {
35592 amit 1753 
            subCategoryIdAndCategoryMap.put(ticketSubCategory.getId(), categoryMap.get(ticketSubCategory.getCategoryId()));
31762 tejbeer 1754 
        }
1755 
        return subCategoryIdAndCategoryMap;
1756 
    }
1757 
 
35394 amit 1758 
    @Override
1759 
    public Map<Integer, Map<String, Integer>> getBmAsmRbmAuthUserIdsByFofoIds(Set<Integer> fofoIds) throws ProfitMandiBusinessException {
1760 
        Map<Integer, Map<String, Integer>> result = new HashMap<>();
1761 
 
1762 
        if (fofoIds == null || fofoIds.isEmpty()) {
1763 
            return result;
1764 
        }
1765 
 
1766 
        // Initialize result map with empty values for each fofoId
1767 
        for (Integer fofoId : fofoIds) {
1768 
            Map<String, Integer> roleMap = new HashMap<>();
1769 
            roleMap.put("BM", 0);
1770 
            roleMap.put("ASM", 0);
1771 
            roleMap.put("RBM", 0);
1772 
            result.put(fofoId, roleMap);
1773 
        }
1774 
 
1775 
        // Fetch positions by category + escalation type (same for all fofoIds)
1776 
        List<Position> bmPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1777 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L2);
1778 
        List<Position> asmPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1779 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L1);
1780 
        List<Position> rbmPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1781 
                ProfitMandiConstants.TICKET_CATEGORY_RBM, EscalationType.L1);
1782 
 
1783 
        // Batch fetch all partner regions for all fofoIds
1784 
        List<Integer> fofoIdList = new ArrayList<>(fofoIds);
1785 
        fofoIdList.add(0); // Include global entries
1786 
        List<PartnerRegion> allPartnerRegions = partnerRegionRepository.selectByfofoIds(fofoIdList);
1787 
 
1788 
        // Build fofoId -> regionIds map
1789 
        Map<Integer, Set<Integer>> fofoRegionMap = new HashMap<>();
1790 
        for (Integer fofoId : fofoIds) {
1791 
            fofoRegionMap.put(fofoId, new HashSet<>());
1792 
            fofoRegionMap.get(fofoId).add(ALL_PARTNERS_REGION); // Add all partners region
1793 
        }
1794 
        for (PartnerRegion pr : allPartnerRegions) {
1795 
            int fofoId = pr.getFofoId();
1796 
            if (fofoId == 0) {
1797 
                // Global entry applies to all fofoIds
1798 
                for (Integer fid : fofoIds) {
1799 
                    fofoRegionMap.get(fid).add(pr.getRegionId());
1800 
                }
1801 
            } else if (fofoIds.contains(fofoId)) {
1802 
                fofoRegionMap.get(fofoId).add(pr.getRegionId());
1803 
            }
1804 
        }
1805 
 
1806 
        // Collect all unique region IDs and position IDs for batch query
1807 
        Set<Integer> allRegionIds = fofoRegionMap.values().stream()
1808 
                .flatMap(Set::stream).collect(Collectors.toSet());
1809 
        Set<Integer> allPositionIds = new HashSet<>();
1810 
        bmPositions.forEach(p -> allPositionIds.add(p.getId()));
1811 
        asmPositions.forEach(p -> allPositionIds.add(p.getId()));
1812 
        rbmPositions.forEach(p -> allPositionIds.add(p.getId()));
1813 
 
1814 
        // Batch fetch all partner positions
1815 
        List<PartnerPosition> allPartnerPositions = partnerPositionRepository.selectByRegionIdAndPostionId(
1816 
                new ArrayList<>(allRegionIds), new ArrayList<>(allPositionIds));
1817 
 
1818 
        // Build positionId -> set of (regionId, partnerId) for matching
1819 
        Map<Integer, List<PartnerPosition>> positionIdToPartnerPositions = allPartnerPositions.stream()
1820 
                .collect(Collectors.groupingBy(PartnerPosition::getPositionId));
1821 
 
1822 
        // Collect all auth user IDs we need
1823 
        Set<Integer> allAuthUserIds = new HashSet<>();
1824 
        bmPositions.forEach(p -> allAuthUserIds.add(p.getAuthUserId()));
1825 
        asmPositions.forEach(p -> allAuthUserIds.add(p.getAuthUserId()));
1826 
        rbmPositions.forEach(p -> allAuthUserIds.add(p.getAuthUserId()));
1827 
 
1828 
        // Batch fetch all auth users
1829 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(new ArrayList<>(allAuthUserIds))
1830 
                .stream().filter(AuthUser::isActive)
1831 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
1832 
 
1833 
        // Build position ID sets for fast lookup
1834 
        Set<Integer> bmPositionIds = bmPositions.stream().map(Position::getId).collect(Collectors.toSet());
1835 
        Set<Integer> asmPositionIds = asmPositions.stream().map(Position::getId).collect(Collectors.toSet());
1836 
        Set<Integer> rbmPositionIds = rbmPositions.stream().map(Position::getId).collect(Collectors.toSet());
1837 
 
1838 
        // Map position ID to auth user ID
1839 
        Map<Integer, Integer> positionToAuthUser = new HashMap<>();
1840 
        bmPositions.forEach(p -> positionToAuthUser.put(p.getId(), p.getAuthUserId()));
1841 
        asmPositions.forEach(p -> positionToAuthUser.put(p.getId(), p.getAuthUserId()));
1842 
        rbmPositions.forEach(p -> positionToAuthUser.put(p.getId(), p.getAuthUserId()));
1843 
 
1844 
        // For each fofoId, find matching positions
1845 
        for (Integer fofoId : fofoIds) {
1846 
            Set<Integer> regionIds = fofoRegionMap.get(fofoId);
1847 
 
1848 
            // Find position IDs that match this fofoId's regions (partnerId = 0 or fofoId)
1849 
            Set<Integer> matchingPositionIds = new HashSet<>();
1850 
            for (PartnerPosition pp : allPartnerPositions) {
1851 
                if (regionIds.contains(pp.getRegionId()) &&
1852 
                    (pp.getFofoId() == 0 || pp.getFofoId() == fofoId)) {
1853 
                    matchingPositionIds.add(pp.getPositionId());
1854 
                }
1855 
            }
1856 
 
1857 
            // Find first active auth user for each role
1858 
            Map<String, Integer> roleMap = result.get(fofoId);
1859 
 
1860 
            for (Integer positionId : matchingPositionIds) {
1861 
                Integer authUserId = positionToAuthUser.get(positionId);
1862 
                if (authUserId != null && authUserMap.containsKey(authUserId)) {
1863 
                    if (bmPositionIds.contains(positionId) && roleMap.get("BM") == 0) {
1864 
                        roleMap.put("BM", authUserId);
1865 
                    } else if (asmPositionIds.contains(positionId) && roleMap.get("ASM") == 0) {
1866 
                        roleMap.put("ASM", authUserId);
1867 
                    } else if (rbmPositionIds.contains(positionId) && roleMap.get("RBM") == 0) {
1868 
                        roleMap.put("RBM", authUserId);
1869 
                    }
1870 
                }
1871 
            }
1872 
        }
1873 
 
1874 
        return result;
1875 
    }
1876 
 
35626 amit 1877 
    @Override
35635 ranu 1878 
    public Map<Integer, Boolean> getUnreadStatusForTickets(List<Ticket> tickets, int userId, TicketReadStatus.UserType userType) {
35626 amit 1879 
        Map<Integer, Boolean> unreadMap = new HashMap<>();
1880 
        if (tickets == null || tickets.isEmpty()) {
1881 
            return unreadMap;
1882 
        }
1883 
 
1884 
        List<Integer> ticketIds = tickets.stream().map(Ticket::getId).collect(Collectors.toList());
1885 
        List<TicketReadStatus> readStatuses = ticketReadStatusRepository.selectByTicketIdsAndUser(ticketIds, userId, userType);
1886 
        Map<Integer, Integer> ticketLastReadMap = readStatuses.stream()
1887 
                .collect(Collectors.toMap(TicketReadStatus::getTicketId, TicketReadStatus::getLastReadActivityId));
1888 
 
1889 
        // Get last activities for all tickets to check who created them
1890 
        Map<Integer, Activity> lastActivityMap = getLastActivitiesForTickets(ticketIds);
1891 
 
1892 
        for (Ticket ticket : tickets) {
1893 
            int lastActivityId = ticket.getLastActivityId();
1894 
            int lastReadActivityId = ticketLastReadMap.getOrDefault(ticket.getId(), 0);
1895 
 
1896 
            if (lastActivityId <= lastReadActivityId) {
1897 
                unreadMap.put(ticket.getId(), false);
1898 
                continue;
1899 
            }
1900 
 
1901 
            // Check if the current user created the last activity (exclude own updates)
1902 
            Activity lastActivity = lastActivityMap.get(ticket.getId());
1903 
            if (lastActivity != null) {
35635 ranu 1904 
                if (userType == TicketReadStatus.UserType.AUTH_USER && lastActivity.getCreatedBy() == userId) {
35626 amit 1905 
                    unreadMap.put(ticket.getId(), false);
1906 
                    continue;
1907 
                }
35635 ranu 1908 
                if (userType == TicketReadStatus.UserType.PARTNER && lastActivity.getCreatedBy() == 0
35626 amit 1909 
                        && lastActivity.getType() == ActivityType.COMMUNICATION_IN) {
1910 
                    unreadMap.put(ticket.getId(), false);
1911 
                    continue;
1912 
                }
1913 
                // For partners: only show as unread if activity type is external communication or resolved
35635 ranu 1914 
                if (userType == TicketReadStatus.UserType.PARTNER) {
35626 amit 1915 
                    boolean isRelevantForPartner = ActivityType.PARTNER_ACTIVITIES.contains(lastActivity.getType());
1916 
                    unreadMap.put(ticket.getId(), isRelevantForPartner);
1917 
                    continue;
1918 
                }
1919 
            }
1920 
 
1921 
            unreadMap.put(ticket.getId(), true);
1922 
        }
1923 
        return unreadMap;
1924 
    }
1925 
 
1926 
    @Override
35635 ranu 1927 
    public void markTicketAsRead(int ticketId, int userId, TicketReadStatus.UserType userType) {
35626 amit 1928 
        Ticket ticket = ticketRepository.selectById(ticketId);
1929 
        if (ticket == null) {
1930 
            return;
1931 
        }
1932 
        TicketReadStatus readStatus = new TicketReadStatus();
1933 
        readStatus.setTicketId(ticketId);
1934 
        readStatus.setUserId(userId);
1935 
        readStatus.setUserType(userType);
1936 
        readStatus.setLastReadActivityId(ticket.getLastActivityId());
1937 
        ticketReadStatusRepository.upsert(readStatus);
1938 
    }
1939 
 
1940 
    @Override
1941 
    public Map<Integer, Activity> getLastActivitiesForTickets(List<Integer> ticketIds) {
1942 
        Map<Integer, Activity> lastActivityMap = new HashMap<>();
1943 
        if (ticketIds == null || ticketIds.isEmpty()) {
1944 
            return lastActivityMap;
1945 
        }
1946 
        List<Activity> allActivities = activityRepository.selectAll(ticketIds);
1947 
        // Group by ticketId and get the last one (highest id)
1948 
        Map<Integer, List<Activity>> groupedByTicket = allActivities.stream()
1949 
                .collect(Collectors.groupingBy(Activity::getTicketId));
1950 
        for (Map.Entry<Integer, List<Activity>> entry : groupedByTicket.entrySet()) {
1951 
            Activity lastActivity = entry.getValue().stream()
1952 
                    .max(Comparator.comparingInt(Activity::getId))
1953 
                    .orElse(null);
1954 
            if (lastActivity != null) {
1955 
                lastActivityMap.put(entry.getKey(), lastActivity);
1956 
            }
1957 
        }
1958 
        return lastActivityMap;
1959 
    }
1960 
 
1961 
    @Override
35639 amit 1962 
    public Map<Integer, Activity> getLastMessageActivitiesForTickets(List<Integer> ticketIds) {
1963 
        Map<Integer, Activity> lastMessageMap = new HashMap<>();
1964 
        if (ticketIds == null || ticketIds.isEmpty()) {
1965 
            return lastMessageMap;
1966 
        }
1967 
        Set<ActivityType> messageTypes = EnumSet.of(
1968 
                ActivityType.COMMUNICATION_IN, ActivityType.COMMUNICATION_OUT,
1969 
                ActivityType.COMMUNICATION_INTERNAL, ActivityType.OPENED);
1970 
        List<Activity> allActivities = activityRepository.selectAll(ticketIds);
1971 
        Map<Integer, List<Activity>> groupedByTicket = allActivities.stream()
1972 
                .filter(a -> messageTypes.contains(a.getType()))
1973 
                .collect(Collectors.groupingBy(Activity::getTicketId));
1974 
        for (Map.Entry<Integer, List<Activity>> entry : groupedByTicket.entrySet()) {
1975 
            Activity lastMessage = entry.getValue().stream()
1976 
                    .max(Comparator.comparingInt(Activity::getId))
1977 
                    .orElse(null);
1978 
            if (lastMessage != null) {
1979 
                lastMessageMap.put(entry.getKey(), lastMessage);
1980 
            }
1981 
        }
1982 
        return lastMessageMap;
1983 
    }
1984 
 
1985 
    @Override
35626 amit 1986 
    public void notifyPartnerOfExternalCommunication(Ticket ticket, Activity activity) {
1987 
        try {
1988 
            CustomRetailer partner = retailerService.getFofoRetailer(ticket.getFofoId());
1989 
            if (partner == null || partner.getEmail() == null) {
1990 
                return;
1991 
            }
1992 
 
1993 
            TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.selectById(ticket.getSubCategoryId());
1994 
            TicketCategory ticketCategory = ticketCategoryRepository.selectById(ticketSubCategory.getCategoryId());
1995 
 
1996 
            Map<String, Object> model = new HashMap<>();
1997 
            model.put("ticketId", ticket.getId());
1998 
            model.put("partnerName", partner.getBusinessName());
1999 
            model.put("categoryName", ticketCategory.getName());
2000 
            model.put("subCategoryName", ticketSubCategory.getName());
2001 
            model.put("activityMessage", activity.getMessage());
2002 
 
2003 
            emailService.sendMailWithAttachments(
2004 
                    "Update on Your Support Ticket #" + ticket.getId(),
2005 
                    "partner-ticket-update.vm",
2006 
                    model,
2007 
                    new String[]{partner.getEmail()},
2008 
                    null,
2009 
                    null);
2010 
        } catch (Exception e) {
2011 
            LOGGER.error("Failed to send partner notification email for ticket {}", ticket.getId(), e);
2012 
        }
2013 
    }
2014 
 
24383 amit.gupta 2015 
}