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24383 amit.gupta 1 
package com.spice.profitmandi.dao.repository.cs;
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24383 amit.gupta 3 
import com.spice.profitmandi.common.exception.ProfitMandiBusinessException;
24417 govind 4 
import com.spice.profitmandi.common.model.CustomRetailer;
24439 govind 5 
import com.spice.profitmandi.common.model.ProfitMandiConstants;
24417 govind 6 
import com.spice.profitmandi.dao.entity.auth.AuthUser;
31829 amit.gupta 7 
import com.spice.profitmandi.dao.entity.cs.*;
24383 amit.gupta 8 
import com.spice.profitmandi.dao.entity.fofo.ActivityType;
30003 tejbeer 9 
import com.spice.profitmandi.dao.entity.fofo.FofoStore;
32923 ranu 10 
import com.spice.profitmandi.dao.enumuration.auth.CollectionRemark;
24417 govind 11 
import com.spice.profitmandi.dao.enumuration.cs.EscalationType;
34905 ranu 12 
import com.spice.profitmandi.dao.model.*;
24417 govind 13 
import com.spice.profitmandi.dao.repository.auth.AuthRepository;
25570 tejbeer 14 
import com.spice.profitmandi.dao.repository.dtr.FofoStoreRepository;
35635 ranu 15 
import com.spice.profitmandi.service.EmailService;
35963 amit 16 
import com.spice.profitmandi.service.mail.MailOutboxService;
24417 govind 17 
import com.spice.profitmandi.service.user.RetailerService;
31829 amit.gupta 18 
import org.apache.commons.collections4.map.HashedMap;
19 
import org.apache.commons.lang.RandomStringUtils;
20 
import org.apache.commons.lang.StringUtils;
21 
import org.apache.logging.log4j.LogManager;
22 
import org.apache.logging.log4j.Logger;
34082 ranu 23 
import org.hibernate.Session;
24 
import org.hibernate.SessionFactory;
31829 amit.gupta 25 
import org.springframework.beans.factory.annotation.Autowired;
26 
import org.springframework.cache.annotation.Cacheable;
27 
import org.springframework.mail.javamail.JavaMailSender;
28 
import org.springframework.stereotype.Component;
24383 amit.gupta 29 
 
34082 ranu 30 
import javax.persistence.TypedQuery;
31829 amit.gupta 31 
import java.time.LocalDateTime;
32 
import java.util.*;
33 
import java.util.stream.Collectors;
34 
 
24383 amit.gupta 35 
@Component
36 
public class CsServiceImpl implements CsService {
24417 govind 37 
 
31762 tejbeer 38 
    private static final int ALL_PARTNERS_REGION = 5;
27124 amit.gupta 39 
 
31762 tejbeer 40 
    private static final Logger LOGGER = LogManager.getLogger(CsServiceImpl.class);
24439 govind 41 
 
31762 tejbeer 42 
    private static final String ASSIGNED_TICKET = "Dear %s, New ticket #%s #%s created by %s has been assigned to you. Regards\nSmartdukaan";
43 
    private static final String ESCALATED_TICKET = "Dear %s, Ticket #%s #%s created by %s has been escalated to you. Regards\nSmartdukaan";
44 
    private static final String CATEGORY_CHANGED_TICKET = "Dear team, Category of Ticket #%s created by %s has been changed to %s. Regards\nSmartdukaan";
45 
    private static final String ASSINMENT_SUBJECT = "Assignment Ticket";
24439 govind 46 
 
31762 tejbeer 47 
    @Autowired
48 
    TicketRepository ticketRepository;
24417 govind 49 
 
31762 tejbeer 50 
    @Autowired
51 
    JavaMailSender mailSender;
24439 govind 52 
 
31762 tejbeer 53 
    @Autowired
35963 amit 54 
    MailOutboxService mailOutboxService;
55 
 
56 
    @Autowired
31762 tejbeer 57 
    TicketCategoryRepository ticketCategoryRepository;
24417 govind 58 
 
31762 tejbeer 59 
    @Autowired
60 
    TicketSubCategoryRepository ticketSubCategoryRepository;
24417 govind 61 
 
31762 tejbeer 62 
    @Autowired
63 
    ActivityRepository activityRepository;
24417 govind 64 
 
31762 tejbeer 65 
    @Autowired
32923 ranu 66 
    TicketActivityMediaRepository activityMediaRepository;
67 
 
68 
    @Autowired
31762 tejbeer 69 
    PartnerRegionRepository partnerRegionRepository;
24417 govind 70 
 
31762 tejbeer 71 
    @Autowired
72 
    private PositionRepository positionRepository;
24417 govind 73 
 
31762 tejbeer 74 
    @Autowired
75 
    private AuthRepository authRepository;
24417 govind 76 
 
31762 tejbeer 77 
    @Autowired
78 
    private RetailerService retailerService;
24500 govind 79 
 
31762 tejbeer 80 
    @Autowired
81 
    private RegionRepository regionRepository;
24417 govind 82 
 
31762 tejbeer 83 
    @Autowired
84 
    private TicketAssignedRepository ticketAssignedRepository;
24500 govind 85 
 
31762 tejbeer 86 
    @Autowired
32493 amit.gupta 87 
    private PartnerPositionRepository partnerPositionRepository;
25570 tejbeer 88 
 
31762 tejbeer 89 
    @Autowired
90 
    private FofoStoreRepository fofoStoreRepository;
25570 tejbeer 91 
 
34082 ranu 92 
    @Autowired
93 
    private SessionFactory sessionFactory;
94 
 
35635 ranu 95 
    @Autowired
96 
    EmailService emailService;
97 
 
98 
    @Autowired
99 
    TicketReadStatusRepository ticketReadStatusRepository;
100 
 
101 
 
31762 tejbeer 102 
    @Override
103 
    public void createTicket(int fofoId, int categoryId, int subcategoryId, String message) throws ProfitMandiBusinessException {
32923 ranu 104 
        this.createTicket(fofoId, categoryId, subcategoryId, message, 0);
105 
    }
24417 govind 106 
 
32923 ranu 107 
 
108 
    @Override
109 
    public void createTicket(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId) throws ProfitMandiBusinessException {
110 
 
31762 tejbeer 111 
        ActivityType type = ActivityType.OPENED;
112 
        Ticket ticket = new Ticket();
113 
        ticket.setSubCategoryId(subcategoryId);
114 
        ticket.setFofoId(fofoId);
115 
        ticket.setCreateTimestamp(LocalDateTime.now());
116 
        ticket.setUpdateTimestamp(LocalDateTime.now());
117 
        ticket.setHappyCode(getRandomString());
118 
        ticketRepository.persist(ticket);
32923 ranu 119 
        this.addActivity(ticket, this.createActivity(type, message, createdByAuthId));
120 
        ticket.setFirstActivityId(ticket.getLastActivityId());
33041 ranu 121 
        if (createdByAuthId != 0) {
122 
            int l2AuthUser = this.getAuthUserId(categoryId, EscalationType.L2, fofoId);
32923 ranu 123 
            this.updateTicket(categoryId, subcategoryId, ticket, l2AuthUser, EscalationType.L2);
33041 ranu 124 
        } else {
32923 ranu 125 
            this.assignTicket(ticket);
126 
        }
27124 amit.gupta 127 
 
31762 tejbeer 128 
    }
27124 amit.gupta 129 
 
31762 tejbeer 130 
    @Override
32923 ranu 131 
    public void createTicketWithMedia(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId, ActivityMediaModel selectedRecording) throws ProfitMandiBusinessException {
132 
        ActivityType type = ActivityType.OPENED;
133 
        Ticket ticket = new Ticket();
134 
        ticket.setSubCategoryId(subcategoryId);
135 
        ticket.setFofoId(fofoId);
136 
        ticket.setCreateTimestamp(LocalDateTime.now());
137 
        ticket.setUpdateTimestamp(LocalDateTime.now());
138 
        ticket.setHappyCode(getRandomString());
139 
        ticketRepository.persist(ticket);
140 
        this.addActivity(ticket, this.createActivity(type, message, createdByAuthId));
141 
        this.addMediaActivity(ticket, this.createMediaActivity(selectedRecording));
142 
        ticket.setFirstActivityId(ticket.getLastActivityId());
33041 ranu 143 
        if (createdByAuthId != 0) {
144 
            int l2AuthUser = this.getAuthUserId(categoryId, EscalationType.L2, fofoId);
32923 ranu 145 
            this.updateTicket(categoryId, subcategoryId, ticket, l2AuthUser, EscalationType.L2);
33041 ranu 146 
        } else {
32923 ranu 147 
            this.assignTicket(ticket);
148 
        }
149 
    }
150 
 
33204 ranu 151 
    @Override
36210 ranu 152 
    public void createTicket(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId, EscalationType targetEscalation) throws ProfitMandiBusinessException {
153 
        ActivityType type = ActivityType.OPENED;
154 
        Ticket ticket = new Ticket();
155 
        ticket.setSubCategoryId(subcategoryId);
156 
        ticket.setFofoId(fofoId);
157 
        ticket.setCreateTimestamp(LocalDateTime.now());
158 
        ticket.setUpdateTimestamp(LocalDateTime.now());
159 
        ticket.setHappyCode(getRandomString());
160 
        ticketRepository.persist(ticket);
161 
        this.addActivity(ticket, this.createActivity(type, message, createdByAuthId));
162 
        ticket.setFirstActivityId(ticket.getLastActivityId());
163 
        if (createdByAuthId != 0) {
164 
            int authUser = this.getAuthUserIdWithFallback(categoryId, targetEscalation, fofoId);
165 
            this.updateTicket(categoryId, subcategoryId, ticket, authUser, targetEscalation);
166 
        } else {
167 
            this.assignTicket(ticket);
168 
        }
169 
    }
170 
 
171 
    @Override
172 
    public void createTicketWithMedia(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId, ActivityMediaModel selectedRecording, EscalationType targetEscalation) throws ProfitMandiBusinessException {
173 
        ActivityType type = ActivityType.OPENED;
174 
        Ticket ticket = new Ticket();
175 
        ticket.setSubCategoryId(subcategoryId);
176 
        ticket.setFofoId(fofoId);
177 
        ticket.setCreateTimestamp(LocalDateTime.now());
178 
        ticket.setUpdateTimestamp(LocalDateTime.now());
179 
        ticket.setHappyCode(getRandomString());
180 
        ticketRepository.persist(ticket);
181 
        this.addActivity(ticket, this.createActivity(type, message, createdByAuthId));
182 
        this.addMediaActivity(ticket, this.createMediaActivity(selectedRecording));
183 
        ticket.setFirstActivityId(ticket.getLastActivityId());
184 
        if (createdByAuthId != 0) {
185 
            int authUser = this.getAuthUserIdWithFallback(categoryId, targetEscalation, fofoId);
186 
            this.updateTicket(categoryId, subcategoryId, ticket, authUser, targetEscalation);
187 
        } else {
188 
            this.assignTicket(ticket);
189 
        }
190 
    }
191 
 
192 
    /**
193 
     * Gets auth user ID for given escalation level. If not found, falls back to next level (L1 -> L2 -> L3 -> L4 -> L5)
194 
     */
195 
    private int getAuthUserIdWithFallback(int categoryId, EscalationType targetEscalation, int fofoId) throws ProfitMandiBusinessException {
196 
        EscalationType currentEscalation = targetEscalation;
197 
        while (currentEscalation != null && !currentEscalation.equals(EscalationType.Final)) {
198 
            try {
199 
                int authUserId = this.getAuthUserId(categoryId, currentEscalation, fofoId);
200 
                if (authUserId > 0) {
201 
                    LOGGER.info("Found auth user {} for escalation level {} and fofoId {}", authUserId, currentEscalation, fofoId);
202 
                    return authUserId;
203 
                }
204 
            } catch (Exception e) {
205 
                LOGGER.warn("No auth user found for escalation level {} and fofoId {}, trying next level", currentEscalation, fofoId);
206 
            }
207 
            currentEscalation = currentEscalation.next();
208 
        }
209 
        // If no user found at any level, return 0 to let default assignment handle it
210 
        LOGGER.warn("No auth user found for any escalation level for categoryId {} and fofoId {}", categoryId, fofoId);
211 
        return 0;
212 
    }
213 
 
214 
    @Override
32923 ranu 215 
    public TicketActivityMedia createMediaActivity(ActivityMediaModel selectedRecording) {
216 
        TicketActivityMedia activity = new TicketActivityMedia();
217 
        activity.setMobile(selectedRecording.getMobile());
33009 ranu 218 
        // add a prefix endpoint of mediaUrl
34158 tejus.loha 219 
        // String customValue = "https://ccs1.smartpingcc.io/v2/recording/direct/71287091";
33588 ranu 220 
        activity.setMediaUrl(selectedRecording.getMediaUrl());
32923 ranu 221 
        activity.setDurationInSec(selectedRecording.getDurationInSec());
222 
        activity.setCallTime(selectedRecording.getCallConnectTime());
223 
        activity.setCreatedBy(0);
224 
        activity.setCreateTimestamp(LocalDateTime.now());
225 
        activityMediaRepository.persist(activity);
226 
        return activity;
227 
    }
228 
 
33204 ranu 229 
    @Override
32923 ranu 230 
    public void addMediaActivity(Ticket ticket, TicketActivityMedia activity) {
32940 ranu 231 
        activity.setActivityId(ticket.getLastActivityId());
32923 ranu 232 
    }
233 
 
234 
    @Override
235 
    public void createTicketRemarkEscalation(int fofoId, int authId, int categoryId, int subcategoryId, String message, CollectionRemark remark) throws ProfitMandiBusinessException {
236 
 
237 
        ActivityType type = ActivityType.OPENED;
238 
        Ticket ticket = new Ticket();
239 
        ticket.setSubCategoryId(subcategoryId);
240 
        ticket.setFofoId(fofoId);
241 
        ticket.setCreateTimestamp(LocalDateTime.now());
242 
        ticket.setUpdateTimestamp(LocalDateTime.now());
243 
        ticket.setHappyCode(getRandomString());
244 
        ticketRepository.persist(ticket);
245 
        this.addActivity(ticket, this.createActivity(type, String.valueOf(remark), authId));
246 
        ticket.setFirstActivityId(ticket.getLastActivityId());
33041 ranu 247 
        this.assignTicketByAuthId(ticket, authId, EscalationType.L2);
32923 ranu 248 
 
249 
    }
250 
 
251 
 
252 
    @Override
31762 tejbeer 253 
    public void assignTicket(Ticket ticket) throws ProfitMandiBusinessException {
35683 ranu 254 
        this.assignTicket(ticket,0);
255 
    }
256 
 
257 
    @Override
258 
    public void assignTicket(Ticket ticket,int currentUserId) throws ProfitMandiBusinessException {
31762 tejbeer 259 
        TicketAssigned ticketAssigned = null;
260 
        EscalationType newEscalationType = EscalationType.L1;
261 
        if (ticket.getAssignmentId() > 0) {
262 
            ticketAssigned = ticketAssignedRepository.selectById(ticket.getAssignmentId());
263 
            newEscalationType = ticketAssigned.getEscalationType().next();
264 
            if (newEscalationType == null || newEscalationType.equals(EscalationType.Final)) {
265 
                LOGGER.info("Cant escalate further");
266 
                return;
267 
            }
268 
        } else {
269 
            ticket.setL1AuthUser(0);
270 
            ticket.setL2AuthUser(0);
271 
            ticket.setL3AuthUser(0);
272 
            ticket.setL4AuthUser(0);
273 
            ticket.setL5AuthUser(0);
274 
        }
275 
        ticket.setUpdateTimestamp(LocalDateTime.now());
27124 amit.gupta 276 
 
277 
 
31762 tejbeer 278 
        TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.selectById(ticket.getSubCategoryId());
279 
        TicketCategory ticketCategory = ticketCategoryRepository.selectById(ticketSubCategory.getCategoryId());
280 
        Map<Integer, EscalationType> escalationUserMap = new HashedMap<>();
281 
        Set<Integer> assigneeUserIds = new LinkedHashSet<>();
282 
        EscalationType escalationTypeNext = newEscalationType;
283 
        do {
284 
            int assigneeUserId = this.getAuthUserId(ticketCategory.getId(), escalationTypeNext, ticket.getFofoId());
285 
            if (assigneeUserId == 0) {
286 
                escalationTypeNext = escalationTypeNext.next();
287 
                LOGGER.info("Escalation type next {}", escalationTypeNext);
288 
                continue;
289 
            }
290 
            assigneeUserIds.add(assigneeUserId);
291 
            escalationUserMap.put(assigneeUserId, escalationTypeNext);
292 
            switch (escalationTypeNext) {
293 
                case L1:
294 
                    ticket.setL1AuthUser(assigneeUserId);
295 
                    break;
296 
                case L2:
297 
                    ticket.setL2AuthUser(assigneeUserId);
298 
                    break;
299 
                case L3:
300 
                    ticket.setL3AuthUser(assigneeUserId);
301 
                    break;
302 
                case L4:
303 
                    ticket.setL4AuthUser(assigneeUserId);
304 
                    break;
305 
                case L5:
306 
                    ticket.setL5AuthUser(assigneeUserId);
307 
                    break;
27545 tejbeer 308 
 
31762 tejbeer 309 
                default:
310 
                    break;
311 
            }
312 
            escalationTypeNext = escalationTypeNext.next();
313 
            // LOGGER.info("Escalation type next {}", escalationTypeNext);
314 
        } while (!escalationTypeNext.equals(EscalationType.Final));
27124 amit.gupta 315 
 
31762 tejbeer 316 
        int assigneeAuthId = assigneeUserIds.stream().findFirst().orElse(0);
27545 tejbeer 317 
 
31762 tejbeer 318 
        int managerAuthId = 0;
319 
        EscalationType assigneeEscalationType = null;
320 
        if (assigneeAuthId == 0) {
321 
            assigneeAuthId = ProfitMandiConstants.FINAL_AUTH_ID;
322 
            assigneeEscalationType = EscalationType.Final;
323 
            managerAuthId = ProfitMandiConstants.FINAL_AUTH_ID;
324 
        } else {
325 
            assigneeEscalationType = escalationUserMap.get(assigneeAuthId);
326 
            managerAuthId = assigneeUserIds.stream().skip(1).findFirst().orElse(0);
327 
            if (managerAuthId == 0) {
328 
                managerAuthId = ProfitMandiConstants.FINAL_AUTH_ID;
329 
            }
330 
        }
27545 tejbeer 331 
 
31762 tejbeer 332 
        TicketAssigned ticketAssignedNew = new TicketAssigned();
333 
        ticketAssignedNew.setTicketId(ticket.getId());
334 
        ticketAssignedNew.setAssineeId(assigneeAuthId);
335 
        ticketAssignedNew.setEscalationType(assigneeEscalationType);
336 
        ticketAssignedNew.setManagerId(managerAuthId);
35683 ranu 337 
        ticketAssignedNew.setAssignedBy(currentUserId);
31762 tejbeer 338 
        ticketAssignedNew.setCreateTimestamp(LocalDateTime.now());
339 
        ticketAssignedRepository.persist(ticketAssignedNew);
340 
        LOGGER.info(ticketAssigned);
24383 amit.gupta 341 
 
31762 tejbeer 342 
        AuthUser authUser = authRepository.selectById(ticketAssignedNew.getAssineeId());
343 
        AuthUser authUserManager = null;
27124 amit.gupta 344 
 
31762 tejbeer 345 
        // Dont send cc mail if both are same
346 
        if (managerAuthId != assigneeAuthId) {
347 
            authUserManager = authRepository.selectById(managerAuthId);
348 
        }
349 
        ticket.setAssignmentId(ticketAssignedNew.getId());
27124 amit.gupta 350 
 
31762 tejbeer 351 
        List<Activity> activities = activityRepository.selectAll(ticket.getId());
352 
        this.sendAssignedTicketMail(authUser, Arrays.asList(authUserManager), ticket, ticketAssigned != null, activities);
353 
        if (!ticketAssignedNew.getEscalationType().equals(EscalationType.L1)) {
35683 ranu 354 
            this.addActivity(ticket, this.createActivity(ActivityType.ESCALATED, "Ticket ecalated and assigned to " + authUser.getName(), currentUserId));
31762 tejbeer 355 
        } else {
35683 ranu 356 
            this.addActivity(ticket, this.createActivity(ActivityType.ASSIGNED, "Ticket assigned to " + authUser.getName(), currentUserId));
31762 tejbeer 357 
        }
358 
    }
27124 amit.gupta 359 
 
31762 tejbeer 360 
    public void updateTicket(int categoryId, int subCategoryId, Ticket ticket, int authUserId, EscalationType escalationType) throws ProfitMandiBusinessException {
35683 ranu 361 
        this.updateTicket(categoryId, subCategoryId, ticket, authUserId, escalationType, null,0);
33204 ranu 362 
    }
27545 tejbeer 363 
 
33204 ranu 364 
    @Override
35683 ranu 365 
    public void updateTicket(int categoryId, int subCategoryId, Ticket ticket, int authUserId, EscalationType escalationType, ActivityMediaModel recording,int currentUserId) throws ProfitMandiBusinessException {
35647 ranu 366 
        LOGGER.info("subCategoryId {}",subCategoryId);
31762 tejbeer 367 
        TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.getTicketSubCategoryMap().get(subCategoryId);
368 
        if (ticketSubCategory == null) {
369 
            throw new ProfitMandiBusinessException("Could not find subCategoryId " + subCategoryId + "- " + categoryId, "Problem", "Problem");
370 
        }
371 
        String storeName = retailerService.getAllFofoRetailers().get(ticket.getFofoId()).getBusinessName();
372 
        List<TicketAssigned> oldTicketAssignedList = ticketAssignedRepository.selectByTicketIds(Arrays.asList(ticket.getId()));
373 
        for (TicketAssigned oldTicketAssigned : oldTicketAssignedList) {
374 
            ticketAssignedRepository.delete(oldTicketAssigned);
375 
        }
27124 amit.gupta 376 
 
31762 tejbeer 377 
        if (ticket.getSubCategoryId() != ticketSubCategory.getId()) {
378 
            ticket.setSubCategoryId(ticketSubCategory.getId());
379 
            List<Integer> oldAssignedAuthUserIds = oldTicketAssignedList.stream().map(x -> x.getAssineeId()).collect(Collectors.toList());
35394 amit 380 
            List<String> oldAssignedEmailIds = authRepository.selectByIds(oldAssignedAuthUserIds).stream().map(x -> x.getEmailId()).collect(Collectors.toList());
31762 tejbeer 381 
            String mailTo = oldAssignedEmailIds.remove(0);
382 
            String message = String.format(CATEGORY_CHANGED_TICKET, ticket.getId(), storeName, ticketSubCategory.getTicketCategory().getName() + " - " + ticketSubCategory.getName());
383 
            try {
35963 amit 384 
                mailOutboxService.queueMail(mailTo, oldAssignedEmailIds.toArray(new String[0]), "Ticket Category/Subcategory Changed", message, "CsServiceImpl.updateTicket");
31762 tejbeer 385 
            } catch (Exception e) {
386 
                LOGGER.info("Could not send mail for ticket {}", ticket.toString());
387 
            }
24417 govind 388 
 
31762 tejbeer 389 
            Activity categoryChangedActivity = this.createActivity(ActivityType.CATEGORY_CHANGED, "Category changed to " + ticketSubCategory.getTicketCategory().getName() + " - " + ticketSubCategory.getName(), 0);
390 
            this.addActivity(ticket, categoryChangedActivity);
34158 tejus.loha 391 
            if (recording != null) {
33204 ranu 392 
                this.addMediaActivity(ticket, this.createMediaActivity(recording));
393 
            }
24439 govind 394 
 
24383 amit.gupta 395 
 
31762 tejbeer 396 
        }
24383 amit.gupta 397 
 
31762 tejbeer 398 
        if (authUserId > 0) {
35683 ranu 399 
            LOGGER.info("authUserId--1111444 {}",authUserId);
31762 tejbeer 400 
            this.assignTicketByAuthId(ticket, authUserId, escalationType);
24417 govind 401 
 
31762 tejbeer 402 
        } else {
35683 ranu 403 
            LOGGER.info("authUserId--11113355 {}",authUserId);
31762 tejbeer 404 
            ticket.setAssignmentId(0);
35683 ranu 405 
            this.assignTicket(ticket,currentUserId);
31762 tejbeer 406 
        }
24417 govind 407 
 
31762 tejbeer 408 
    }
24500 govind 409 
 
31762 tejbeer 410 
    private void assignTicketByAuthId(Ticket ticket, int authUserId, EscalationType escalationType) throws ProfitMandiBusinessException {
24500 govind 411 
 
31762 tejbeer 412 
        AuthUser authUser = authRepository.selectById(authUserId);
24500 govind 413 
 
31762 tejbeer 414 
        LOGGER.info("authUser {}", authUser);
24417 govind 415 
 
31762 tejbeer 416 
        int managerAuthId = authUser.getManagerId();
24417 govind 417 
 
33773 ranu 418 
        TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.selectById(ticket.getSubCategoryId());
419 
        TicketCategory ticketCategory = ticketCategoryRepository.selectById(ticketSubCategory.getCategoryId());
420 
 
421 
        int authUserL2 = this.getAuthUserId(ticketCategory.getId(), EscalationType.L2, ticket.getFofoId());
422 
        int authUserL3 = this.getAuthUserId(ticketCategory.getId(), EscalationType.L3, ticket.getFofoId());
423 
        int authUserL4 = this.getAuthUserId(ticketCategory.getId(), EscalationType.L4, ticket.getFofoId());
424 
        int authUserL5 = this.getAuthUserId(ticketCategory.getId(), EscalationType.L5, ticket.getFofoId());
425 
 
31762 tejbeer 426 
        if (escalationType.equals(EscalationType.L1)) {
427 
            ticket.setL1AuthUser(authUserId);
33773 ranu 428 
            ticket.setL2AuthUser(authUserL2);
429 
            ticket.setL3AuthUser(authUserL3);
430 
            ticket.setL4AuthUser(authUserL4);
431 
            ticket.setL5AuthUser(authUserL5);
31762 tejbeer 432 
        } else if (escalationType.equals(EscalationType.L2)) {
433 
            ticket.setL2AuthUser(authUserId);
33773 ranu 434 
            ticket.setL3AuthUser(authUserL3);
435 
            ticket.setL4AuthUser(authUserL4);
436 
            ticket.setL5AuthUser(authUserL5);
31762 tejbeer 437 
        }
438 
        if (escalationType.equals(EscalationType.L3)) {
439 
            ticket.setL3AuthUser(authUserId);
33773 ranu 440 
            ticket.setL4AuthUser(authUserL4);
441 
            ticket.setL5AuthUser(authUserL5);
31762 tejbeer 442 
        }
443 
        if (escalationType.equals(EscalationType.L4)) {
30426 tejbeer 444 
 
31762 tejbeer 445 
            ticket.setL4AuthUser(authUserId);
33773 ranu 446 
            ticket.setL5AuthUser(authUserL5);
31762 tejbeer 447 
        }
448 
        if (escalationType.equals(EscalationType.L5)) {
449 
            ticket.setL5AuthUser(authUserId);
450 
        }
30426 tejbeer 451 
 
24417 govind 452 
 
31762 tejbeer 453 
        TicketAssigned ticketAssignedNew = new TicketAssigned();
454 
        ticketAssignedNew.setTicketId(ticket.getId());
455 
        ticketAssignedNew.setAssineeId(authUserId);
456 
        ticketAssignedNew.setEscalationType(escalationType);
457 
        ticketAssignedNew.setManagerId(managerAuthId);
458 
        ticketAssignedNew.setCreateTimestamp(LocalDateTime.now());
459 
        ticketAssignedRepository.persist(ticketAssignedNew);
24439 govind 460 
 
31762 tejbeer 461 
        LOGGER.info("ticketAssignedNew {}", ticketAssignedNew);
24439 govind 462 
 
24500 govind 463 
 
31762 tejbeer 464 
        AuthUser authUserManager = null;
24439 govind 465 
 
24500 govind 466 
 
31762 tejbeer 467 
        // Dont send cc mail if both are same
468 
        if (managerAuthId != authUserId) {
469 
            authUserManager = authRepository.selectById(managerAuthId);
470 
        }
471 
        ticket.setAssignmentId(ticketAssignedNew.getId());
27124 amit.gupta 472 
 
25570 tejbeer 473 
 
31762 tejbeer 474 
        List<Activity> activities = activityRepository.selectAll(ticket.getId());
25570 tejbeer 475 
 
31762 tejbeer 476 
        this.sendAssignedTicketMail(authUser, Arrays.asList(authUserManager), ticket, false, activities);
477 
        if (!ticketAssignedNew.getEscalationType().equals(EscalationType.L1)) {
478 
            this.addActivity(ticket, this.createActivity(ActivityType.ESCALATED, "Ticket ecalated and assigned to " + authUser.getName(), 0));
479 
        } else {
480 
            this.addActivity(ticket, this.createActivity(ActivityType.ASSIGNED, "Ticket assigned to " + authUser.getName(), 0));
481 
        }
25570 tejbeer 482 
 
31762 tejbeer 483 
    }
25570 tejbeer 484 
 
31762 tejbeer 485 
    @Override
486 
    public Activity createActivity(ActivityType activityType, String message, int createdBy) {
487 
        Activity activity = new Activity();
488 
        activity.setMessage(message);
489 
        activity.setCreatedBy(createdBy);
490 
        activity.setType(activityType);
491 
        activity.setCreateTimestamp(LocalDateTime.now());
492 
        activityRepository.persist(activity);
493 
        return activity;
494 
    }
25570 tejbeer 495 
 
31762 tejbeer 496 
    @Override
33244 ranu 497 
    public int getAuthUserId(int categoryId, EscalationType escalationType, int fofoId) throws ProfitMandiBusinessException {
31762 tejbeer 498 
        int authUserId = 0;
499 
        List<Position> positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType);
500 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
501 
        // Add all Partner regions id
502 
        regionIds.add(ALL_PARTNERS_REGION);
503 
        LOGGER.info("Escalation Type {}, Region Ids {}", escalationType, regionIds);
32493 amit.gupta 504 
        List<Integer> partnerPositionsIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, Arrays.asList(0, fofoId)).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
33022 amit.gupta 505 
 
31829 amit.gupta 506 
        List<Position> positionAssignee = positions.stream().filter(x -> x.isTicketAssignee() && partnerPositionsIds.contains(x.getId())).collect(Collectors.toList());
31762 tejbeer 507 
        LOGGER.info("User List List {}", positions.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList()));
34276 ranu 508 
        LOGGER.info("positionAssignee List {}", positionAssignee);
31829 amit.gupta 509 
        if (positionAssignee.size() > 0) {
34276 ranu 510 
 
35394 amit 511 
            List<AuthUser> authUsers = authRepository.selectByIds(
33022 amit.gupta 512 
                    positionAssignee.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList()));
31762 tejbeer 513 
            authUsers = authUsers.stream().filter(x -> x.isActive()).collect(Collectors.toList());
34276 ranu 514 
            LOGGER.info("Auth User List {}", authUsers);
31762 tejbeer 515 
            if (authUsers.size() > 0) {
516 
                authUserId = authUsers.get(0).getId();
517 
                /*
518 
                 * Random rand = new Random(); authUserId =
519 
                 * authUsers.get(rand.nextInt(authUsers.size())).getId();
520 
                 */
521 
            }
522 
        }
523 
        return authUserId;
25570 tejbeer 524 
 
31762 tejbeer 525 
    }
25597 amit.gupta 526 
 
34921 ranu 527 
    @Override
528 
    public int getAuthUserIdWithoutTicketAssignee(int categoryId, EscalationType escalationType, int fofoId) throws ProfitMandiBusinessException {
529 
        int authUserId = 0;
530 
        List<Position> positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType);
531 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
532 
        // Add all Partner regions id
533 
        regionIds.add(ALL_PARTNERS_REGION);
534 
        LOGGER.info("Escalation Type {}, Region Ids {}", escalationType, regionIds);
535 
        List<Integer> partnerPositionsIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, Arrays.asList(0, fofoId)).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
33022 amit.gupta 536 
 
34921 ranu 537 
        List<Position> positionAssignee = positions.stream().filter(x -> partnerPositionsIds.contains(x.getId())).collect(Collectors.toList());
538 
        LOGGER.info("User List List {}", positions.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList()));
539 
        LOGGER.info("positionAssignee List {}", positionAssignee);
540 
        if (positionAssignee.size() > 0) {
541 
 
35394 amit 542 
            List<AuthUser> authUsers = authRepository.selectByIds(
34921 ranu 543 
                    positionAssignee.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList()));
544 
            authUsers = authUsers.stream().filter(x -> x.isActive()).collect(Collectors.toList());
545 
            LOGGER.info("Auth User List {}", authUsers);
546 
            if (authUsers.size() > 0) {
547 
                authUserId = authUsers.get(0).getId();
548 
                /*
549 
                 * Random rand = new Random(); authUserId =
550 
                 * authUsers.get(rand.nextInt(authUsers.size())).getId();
551 
                 */
552 
            }
553 
        }
554 
        return authUserId;
555 
 
556 
    }
557 
 
558 
 
31762 tejbeer 559 
    @Override
560 
    public void addActivity(Ticket ticket, Activity activity) {
561 
        activity.setTicketId(ticket.getId());
562 
        ticket.setLastActivity(activity.getType());
563 
        ticket.setLastActivityId(activity.getId());
564 
    }
25597 amit.gupta 565 
 
31762 tejbeer 566 
    private String getRandomString() {
567 
        int length = 4;
568 
        boolean useLetters = false;
569 
        boolean useNumbers = true;
570 
        String generatedString = RandomStringUtils.random(length, useLetters, useNumbers);
571 
        return generatedString;
572 
    }
25721 tejbeer 573 
 
31762 tejbeer 574 
    @Override
575 
    public void addPartnerToRegion(int regionId, List<Integer> fofoIds) {
25721 tejbeer 576 
 
31762 tejbeer 577 
        for (int fofoId : fofoIds) {
578 
            PartnerRegion partnerRegion = new PartnerRegion();
579 
            partnerRegion.setFofoId(fofoId);
580 
            partnerRegion.setRegionId(regionId);
581 
            partnerRegionRepository.persist(partnerRegion);
582 
        }
583 
    }
25721 tejbeer 584 
 
31762 tejbeer 585 
    @Override
586 
    public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMap(List<TicketAssigned> ticketAssigneds) {
35454 amit 587 
        if (ticketAssigneds == null || ticketAssigneds.isEmpty()) {
588 
            return new HashMap<>();
589 
        }
590 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
591 
        List<Integer> assigneeIds = ticketAssigneds.stream()
592 
                .map(TicketAssigned::getAssineeId)
593 
                .distinct()
594 
                .collect(Collectors.toList());
595 
        Map<Integer, AuthUser> authUserById = authRepository.selectByIds(assigneeIds).stream()
596 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
597 
 
31762 tejbeer 598 
        Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
599 
        for (TicketAssigned ticketAssigned : ticketAssigneds) {
35454 amit 600 
            authUserIdAndAuthUserMap.put(ticketAssigned.getTicketId(), authUserById.get(ticketAssigned.getAssineeId()));
31762 tejbeer 601 
        }
602 
        return authUserIdAndAuthUserMap;
603 
    }
31465 tejbeer 604 
 
31762 tejbeer 605 
    @Override
606 
    public Map<Integer, AuthUser> getTicketIdAndAuthUserMapUsingTickets(List<Ticket> tickets) {
35454 amit 607 
        if (tickets == null || tickets.isEmpty()) {
608 
            return new HashMap<>();
609 
        }
610 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
611 
        List<Integer> authUserIds = tickets.stream()
35562 ranu 612 
                .map(this::getEffectiveAuthUserId)
35454 amit 613 
                .filter(id -> id != null && id > 0)
614 
                .distinct()
615 
                .collect(Collectors.toList());
616 
        Map<Integer, AuthUser> authUserById = authRepository.selectByIds(authUserIds).stream()
617 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
618 
 
31762 tejbeer 619 
        Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
620 
        for (Ticket ticket : tickets) {
35454 amit 621 
            authUserIdAndAuthUserMap.put(ticket.getId(), authUserById.get(ticket.getL1AuthUser()));
31762 tejbeer 622 
        }
623 
        return authUserIdAndAuthUserMap;
624 
    }
31152 tejbeer 625 
 
35562 ranu 626 
    private Integer getEffectiveAuthUserId(Ticket ticket) {
627 
 
628 
        if (ticket.getL1AuthUser() > 0) {
629 
            return ticket.getL1AuthUser();
630 
        }
631 
        if (ticket.getL2AuthUser() > 0) {
632 
            return ticket.getL2AuthUser();
633 
        }
634 
        if (ticket.getL3AuthUser() > 0) {
635 
            return ticket.getL3AuthUser();
636 
        }
35563 ranu 637 
        if (ticket.getL4AuthUser() > 0) {
638 
            return ticket.getL4AuthUser();
639 
        }
35562 ranu 640 
        return null;
641 
    }
642 
 
643 
 
31762 tejbeer 644 
    @Override
645 
    public Map<Integer, TicketSubCategory> getSubCategoryIdAndSubCategoryMap(List<Integer> subCategoryIds) {
646 
        Map<Integer, TicketSubCategory> subCategoryIdAndSubCategoryMap = new HashMap<>();
647 
        subCategoryIdAndSubCategoryMap = ticketSubCategoryRepository.selectByIds(subCategoryIds).stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
648 
        return subCategoryIdAndSubCategoryMap;
649 
    }
31152 tejbeer 650 
 
31762 tejbeer 651 
    @Override
33244 ranu 652 
    public Map<Integer, CustomRetailer> getPartnerByFofoIds(List<Ticket> tickets) throws ProfitMandiBusinessException {
31762 tejbeer 653 
        List<Integer> fofoIds = new ArrayList<>();
654 
        LOGGER.info(tickets);
655 
        if (tickets == null) {
656 
            return null;
657 
        }
658 
        for (Ticket ticket : tickets) {
659 
            fofoIds.add(ticket.getFofoId());
660 
        }
25721 tejbeer 661 
 
31762 tejbeer 662 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
25721 tejbeer 663 
 
31762 tejbeer 664 
        Map<Integer, CustomRetailer> fofoIdsAndCustomRetailer = fofoIds.stream().distinct().map(x -> customRetailerMap.get(x)).filter(x -> x != null).collect(Collectors.toList()).stream().collect(Collectors.toMap(x -> x.getPartnerId(), x -> x));
665 
        return fofoIdsAndCustomRetailer;
666 
    }
25799 tejbeer 667 
 
31762 tejbeer 668 
    @Override
669 
    public List<TicketCategory> getAllTicketCategotyFromSubCategory() {
25721 tejbeer 670 
 
31830 amit.gupta 671 
        Collection<TicketSubCategory> ticketSubCategories = ticketSubCategoryRepository.getTicketSubCategoryMap().values();
672 
        return new ArrayList<>(ticketSubCategories.stream().map(x -> x.getTicketCategory()).collect(Collectors.toSet()));
31762 tejbeer 673 
    }
25799 tejbeer 674 
 
31762 tejbeer 675 
    @Override
676 
    public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMapUsingPositions(List<Position> positions) {
35454 amit 677 
        if (positions == null || positions.isEmpty()) {
678 
            return new HashMap<>();
31762 tejbeer 679 
        }
35454 amit 680 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
681 
        List<Integer> authUserIds = positions.stream()
682 
                .map(Position::getAuthUserId)
683 
                .filter(id -> id != null && id > 0)
684 
                .distinct()
685 
                .collect(Collectors.toList());
686 
        return authRepository.selectByIds(authUserIds).stream()
687 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
31762 tejbeer 688 
    }
25721 tejbeer 689 
 
31762 tejbeer 690 
    @Override
691 
    public Map<Integer, TicketCategory> getCategoryIdAndCategoryUsingPositions(List<Position> positions) {
35454 amit 692 
        if (positions == null || positions.isEmpty()) {
693 
            return new HashMap<>();
31762 tejbeer 694 
        }
35454 amit 695 
        // OPTIMIZED: Batch fetch all categories instead of N+1 queries
696 
        List<Integer> categoryIds = positions.stream()
697 
                .map(Position::getCategoryId)
698 
                .filter(id -> id != null && id > 0)
699 
                .distinct()
700 
                .collect(Collectors.toList());
701 
        return ticketCategoryRepository.selectAll(categoryIds).stream()
702 
                .collect(Collectors.toMap(TicketCategory::getId, tc -> tc, (a, b) -> a));
31762 tejbeer 703 
    }
29318 tejbeer 704 
 
31762 tejbeer 705 
    @Override
706 
    public Map<Integer, Region> getRegionIdAndRegionMap(List<Position> positions) {
35454 amit 707 
        if (positions == null || positions.isEmpty()) {
708 
            return new HashMap<>();
31762 tejbeer 709 
        }
35454 amit 710 
        // OPTIMIZED: Batch fetch all regions instead of N+1 queries
711 
        Set<Integer> regionIds = positions.stream()
712 
                .map(Position::getRegionId)
713 
                .filter(id -> id != null && id > 0)
714 
                .collect(Collectors.toSet());
715 
        return regionRepository.selectAll().stream()
716 
                .filter(r -> regionIds.contains(r.getId()))
717 
                .collect(Collectors.toMap(Region::getId, r -> r, (a, b) -> a));
31762 tejbeer 718 
    }
29318 tejbeer 719 
 
31762 tejbeer 720 
    private void sendAssignedTicketMail(AuthUser authUserTo, List<AuthUser> authUsersCc, Ticket ticket, boolean isEscalated, List<Activity> activities) throws ProfitMandiBusinessException {
721 
        try {
722 
            String[] ccTo = authUsersCc.stream().filter(x -> x != null).map(x -> x.getEmailId()).toArray(String[]::new);
25721 tejbeer 723 
 
31762 tejbeer 724 
            String messageFormat = null;
725 
            if (isEscalated) {
726 
                messageFormat = ESCALATED_TICKET;
727 
            } else {
728 
                messageFormat = ASSIGNED_TICKET;
729 
            }
730 
            String message = String.format(messageFormat, authUserTo.getName(), ticket.getId(), activities.get(0).getMessage(), retailerService.getFofoRetailer(ticket.getFofoId()).getBusinessName());
35963 amit 731 
            mailOutboxService.queueMail(authUserTo.getEmailId(), ccTo, ASSINMENT_SUBJECT, message, "CsServiceImpl.sendAssignedTicketMail");
31762 tejbeer 732 
        } catch (Exception e) {
733 
            e.printStackTrace();
734 
            throw new ProfitMandiBusinessException("Ticket Assingment", authUserTo.getEmailId(), "Could not send ticket assignment mail");
735 
        }
736 
    }
26298 tejbeer 737 
 
31762 tejbeer 738 
    @Override
33244 ranu 739 
    public Map<Integer, List<CustomRetailer>> getPositionCustomRetailerMap(List<Position> positions) throws ProfitMandiBusinessException {
31762 tejbeer 740 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
741 
        Map<Integer, List<CustomRetailer>> positionRetailerMap = new HashMap<>();
35443 amit 742 
 
743 
        // Batch fetch all PartnerPositions upfront to avoid N+1 queries
744 
        List<Integer> positionIds = positions.stream().map(Position::getId).collect(Collectors.toList());
745 
        Map<Integer, List<Integer>> positionIdToFofoIdsMap = partnerPositionRepository.selectByPositionIds(positionIds)
746 
                .stream()
747 
                .collect(Collectors.groupingBy(
748 
                        pp -> pp.getPositionId(),
749 
                        Collectors.mapping(pp -> pp.getFofoId(), Collectors.toList())
750 
                ));
751 
 
752 
        // Collect all region IDs that might need lookup (positions with fofoId=0)
753 
        Set<Integer> regionIdsNeedingLookup = new HashSet<>();
31762 tejbeer 754 
        for (Position position : positions) {
35443 amit 755 
            List<Integer> fofoIds = positionIdToFofoIdsMap.get(position.getId());
756 
            if (fofoIds != null && fofoIds.contains(0)) {
757 
                regionIdsNeedingLookup.add(position.getRegionId());
758 
            }
759 
        }
26978 tejbeer 760 
 
35443 amit 761 
        // Batch fetch all PartnerRegions for regions needing lookup
762 
        Map<Integer, List<Integer>> regionIdToFofoIdsMap = new HashMap<>();
763 
        if (!regionIdsNeedingLookup.isEmpty()) {
764 
            regionIdToFofoIdsMap = partnerRegionRepository.selectAllByRegionIds(new ArrayList<>(regionIdsNeedingLookup))
765 
                    .stream()
766 
                    .collect(Collectors.groupingBy(
767 
                            pr -> pr.getRegionId(),
768 
                            Collectors.mapping(pr -> pr.getFofoId(), Collectors.toList())
769 
                    ));
770 
        }
26978 tejbeer 771 
 
35443 amit 772 
        // Build the result map using pre-fetched data
773 
        for (Position position : positions) {
774 
            List<Integer> fofoIds = positionIdToFofoIdsMap.get(position.getId());
775 
            if (fofoIds == null || fofoIds.isEmpty()) {
776 
                continue;
777 
            }
778 
 
779 
            if (fofoIds.contains(0)) {
780 
                // Need region-based lookup
781 
                fofoIds = regionIdToFofoIdsMap.get(position.getRegionId());
782 
                if (fofoIds == null || fofoIds.contains(0)) {
783 
                    fofoIds = new ArrayList<>(customRetailerMap.keySet());
31762 tejbeer 784 
                }
35443 amit 785 
            }
26978 tejbeer 786 
 
35443 amit 787 
            positionRetailerMap.put(position.getId(),
788 
                    fofoIds.stream()
789 
                            .map(customRetailerMap::get)
790 
                            .filter(x -> x != null)
791 
                            .collect(Collectors.toList()));
31762 tejbeer 792 
        }
793 
        return positionRetailerMap;
794 
    }
26978 tejbeer 795 
 
31762 tejbeer 796 
    @Override
33244 ranu 797 
    public Map<Integer, List<CustomRetailer>> getRegionPartners(List<Position> positions) throws ProfitMandiBusinessException {
31762 tejbeer 798 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
799 
        Map<Integer, List<CustomRetailer>> positionIdAndpartnerRegionMap = new HashedMap<>();
26978 tejbeer 800 
 
35443 amit 801 
        // Batch fetch all PartnerRegions upfront to avoid N+1 queries
802 
        List<Integer> regionIds = positions.stream().map(Position::getRegionId).distinct().collect(Collectors.toList());
803 
        Map<Integer, List<Integer>> regionIdToFofoIdsMap = partnerRegionRepository.selectAllByRegionIds(regionIds)
804 
                .stream()
805 
                .collect(Collectors.groupingBy(
806 
                        pr -> pr.getRegionId(),
807 
                        Collectors.mapping(pr -> pr.getFofoId(), Collectors.toList())
808 
                ));
26978 tejbeer 809 
 
35443 amit 810 
        // Fetch all store IDs once in case any region has fofoId=0
811 
        List<Integer> allStoreIds = null;
26978 tejbeer 812 
 
35443 amit 813 
        for (Position position : positions) {
814 
            List<Integer> fofoIds = regionIdToFofoIdsMap.get(position.getRegionId());
815 
            if (fofoIds == null || fofoIds.isEmpty()) {
816 
                continue;
31762 tejbeer 817 
            }
26978 tejbeer 818 
 
35443 amit 819 
            if (fofoIds.contains(0)) {
820 
                if (allStoreIds == null) {
821 
                    allStoreIds = fofoStoreRepository.selectAll().stream().map(x -> x.getId()).collect(Collectors.toList());
822 
                }
823 
                fofoIds = allStoreIds;
824 
            }
825 
 
826 
            Map<Integer, CustomRetailer> fofoRetailers = fofoIds.stream()
827 
                    .map(customRetailerMap::get)
828 
                    .filter(x -> x != null)
829 
                    .collect(Collectors.toMap(x -> x.getPartnerId(), x -> x, (a, b) -> a));
830 
            positionIdAndpartnerRegionMap.put(position.getRegionId(), new ArrayList<>(fofoRetailers.values()));
31762 tejbeer 831 
        }
26978 tejbeer 832 
 
31762 tejbeer 833 
        return positionIdAndpartnerRegionMap;
834 
    }
26978 tejbeer 835 
 
31762 tejbeer 836 
    @Override
837 
    @Cacheable(value = "authUserEmailMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 838 
    public Map<String, Set<String>> getAuthUserPartnerEmailMapping() throws ProfitMandiBusinessException {
31762 tejbeer 839 
        Map<String, Set<String>> storeGuyMap = new HashMap<>();
840 
        Set<Integer> activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId()).collect(Collectors.toSet());
35443 amit 841 
 
842 
        // Batch fetch positions by category IDs instead of multiple calls
843 
        List<Position> categoryPositions = positionRepository.selectPositionByCategoryIds(Arrays.asList(
844 
                ProfitMandiConstants.TICKET_CATEGORY_SALES,
845 
                ProfitMandiConstants.TICKET_CATEGORY_RBM,
846 
                ProfitMandiConstants.TICKET_CATEGORY_ABM));
31762 tejbeer 847 
        Map<Integer, Position> positionsMap = categoryPositions.stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
29229 tejbeer 848 
 
35443 amit 849 
        // Batch fetch all AuthUsers upfront to avoid N+1 queries
850 
        Set<Integer> authUserIds = categoryPositions.stream().map(Position::getAuthUserId).collect(Collectors.toSet());
851 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(new ArrayList<>(authUserIds)).stream()
852 
                .collect(Collectors.toMap(AuthUser::getId, x -> x));
853 
 
31762 tejbeer 854 
        Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
855 
        for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
856 
            int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
857 
            Set<String> partnerEmails = positionPartnerEntry.getValue().stream().filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getEmail()).collect(Collectors.toSet());
35443 amit 858 
            AuthUser authUser = authUserMap.get(authUserId);
859 
            if (authUser != null && authUser.isActive()) {
31762 tejbeer 860 
                if (!storeGuyMap.containsKey(authUser.getEmailId())) {
861 
                    storeGuyMap.put(authUser.getEmailId(), partnerEmails);
862 
                } else {
863 
                    storeGuyMap.get(authUser.getEmailId()).addAll(partnerEmails);
864 
                }
865 
            }
866 
        }
867 
        return storeGuyMap;
868 
    }
29229 tejbeer 869 
 
31762 tejbeer 870 
    @Override
871 
    @Cacheable(value = "authUserEmailPartnerIdMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 872 
    public Map<String, Set<Integer>> getAuthUserPartnerIdMapping() throws ProfitMandiBusinessException {
31762 tejbeer 873 
        Map<String, Set<Integer>> storeGuyMap = new HashMap<>();
874 
        Set<Integer> activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId()).collect(Collectors.toSet());
35443 amit 875 
 
876 
        // Batch fetch positions by category IDs instead of multiple calls
877 
        List<Position> categoryPositions = positionRepository.selectPositionByCategoryIds(Arrays.asList(
878 
                ProfitMandiConstants.TICKET_CATEGORY_SALES,
879 
                ProfitMandiConstants.TICKET_CATEGORY_RBM,
880 
                ProfitMandiConstants.TICKET_CATEGORY_ABM,
881 
                ProfitMandiConstants.TICKET_CATEGORY_BUSINESSINTELLIGENT,
882 
                ProfitMandiConstants.TICKET_CATEGORY_TRAINING));
31762 tejbeer 883 
        Map<Integer, Position> positionsMap = categoryPositions.stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
31161 tejbeer 884 
 
35443 amit 885 
        // Batch fetch all AuthUsers upfront to avoid N+1 queries
886 
        Set<Integer> authUserIds = categoryPositions.stream().map(Position::getAuthUserId).collect(Collectors.toSet());
887 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(new ArrayList<>(authUserIds)).stream()
888 
                .collect(Collectors.toMap(AuthUser::getId, x -> x));
889 
 
31762 tejbeer 890 
        Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
891 
        for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
892 
            int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
893 
            Set<Integer> partnerIds = positionPartnerEntry.getValue().stream().filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getPartnerId()).collect(Collectors.toSet());
35443 amit 894 
            AuthUser authUser = authUserMap.get(authUserId);
895 
            if (authUser != null && authUser.isActive()) {
31762 tejbeer 896 
                if (!storeGuyMap.containsKey(authUser.getEmailId())) {
897 
                    storeGuyMap.put(authUser.getEmailId(), partnerIds);
898 
                } else {
899 
                    storeGuyMap.get(authUser.getEmailId()).addAll(partnerIds);
900 
                }
901 
            }
902 
        }
903 
        return storeGuyMap;
904 
    }
31472 tejbeer 905 
 
31762 tejbeer 906 
    @Override
35920 ranu 907 
    @Cacheable(value = "authUserEmailInactivePartnerIdMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
908 
    public Map<String, Set<Integer>> getAuthUserInactivePartnerIdMapping() throws ProfitMandiBusinessException {
909 
        Map<String, Set<Integer>> storeGuyMap = new HashMap<>();
910 
        Set<Integer> activeFofoIds = fofoStoreRepository.selectInActiveStore().stream().map(x -> x.getId()).collect(Collectors.toSet());
911 
 
912 
        // Batch fetch positions by category IDs instead of multiple calls
913 
        List<Position> categoryPositions = positionRepository.selectPositionByCategoryIds(Arrays.asList(
914 
                ProfitMandiConstants.TICKET_CATEGORY_SALES,
915 
                ProfitMandiConstants.TICKET_CATEGORY_RBM,
916 
                ProfitMandiConstants.TICKET_CATEGORY_ABM,
917 
                ProfitMandiConstants.TICKET_CATEGORY_BUSINESSINTELLIGENT,
918 
                ProfitMandiConstants.TICKET_CATEGORY_TRAINING));
919 
        Map<Integer, Position> positionsMap = categoryPositions.stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
920 
 
921 
        // Batch fetch all AuthUsers upfront to avoid N+1 queries
922 
        Set<Integer> authUserIds = categoryPositions.stream().map(Position::getAuthUserId).collect(Collectors.toSet());
923 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(new ArrayList<>(authUserIds)).stream()
924 
                .collect(Collectors.toMap(AuthUser::getId, x -> x));
925 
 
926 
        Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
927 
        for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
928 
            int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
929 
            Set<Integer> partnerIds = positionPartnerEntry.getValue().stream().filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getPartnerId()).collect(Collectors.toSet());
930 
            AuthUser authUser = authUserMap.get(authUserId);
931 
            if (authUser != null && authUser.isActive()) {
932 
                if (!storeGuyMap.containsKey(authUser.getEmailId())) {
933 
                    storeGuyMap.put(authUser.getEmailId(), partnerIds);
934 
                } else {
935 
                    storeGuyMap.get(authUser.getEmailId()).addAll(partnerIds);
936 
                }
937 
            }
938 
        }
939 
        return storeGuyMap;
940 
    }
941 
 
942 
    @Override
31762 tejbeer 943 
    @Cacheable(value = "authUserPartnerEmailPartnerIdMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 944 
    public Map<String, Set<Integer>> getAuthUserPartnerIdMappingByCategoryIds(List<Integer> categoryIds, boolean activeOnly) throws ProfitMandiBusinessException {
31762 tejbeer 945 
        Map<String, Set<Integer>> authUserPartnerMap = new HashMap<>();
946 
        Set<Integer> activeFofoIds;
947 
        if (activeOnly) {
948 
            activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId()).collect(Collectors.toSet());
26298 tejbeer 949 
 
31762 tejbeer 950 
        } else {
951 
            activeFofoIds = fofoStoreRepository.selectAll().stream().map(x -> x.getId()).collect(Collectors.toSet());
26298 tejbeer 952 
 
31762 tejbeer 953 
        }
26298 tejbeer 954 
 
31762 tejbeer 955 
        List<Position> categoryPositions = positionRepository.selectPositionByCategoryIds(categoryIds);
956 
        Map<Integer, Position> positionsMap = categoryPositions.stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
26298 tejbeer 957 
 
35454 amit 958 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
959 
        List<Integer> authUserIds = categoryPositions.stream()
960 
                .map(Position::getAuthUserId)
961 
                .filter(id -> id != null && id > 0)
962 
                .distinct()
963 
                .collect(Collectors.toList());
964 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream()
965 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
966 
 
31762 tejbeer 967 
        Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
968 
        for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
969 
            int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
970 
            Set<Integer> partnerIds = positionPartnerEntry.getValue().stream().filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getPartnerId()).collect(Collectors.toSet());
35454 amit 971 
            AuthUser authUser = authUserMap.get(authUserId);
972 
            if (authUser != null && authUser.isActive()) {
31762 tejbeer 973 
                if (!authUserPartnerMap.containsKey(authUser.getEmailId())) {
974 
                    authUserPartnerMap.put(authUser.getEmailId(), partnerIds);
975 
                } else {
976 
                    authUserPartnerMap.get(authUser.getEmailId()).addAll(partnerIds);
977 
                }
978 
            }
979 
        }
980 
        return authUserPartnerMap;
981 
    }
26298 tejbeer 982 
 
31762 tejbeer 983 
    @Override
34082 ranu 984 
    public Map<Integer, List<Integer>> authUserpartnerIdMap(int authId, int categoryId) {
985 
        Session session = sessionFactory.getCurrentSession();
986 
 
34084 ranu 987 
        Map<Integer, List<Integer>> authUserpartnerIdMap = new HashMap<>();
34082 ranu 988 
 
34158 tejus.loha 989 
        List<Position> authPositions = positionRepository.selectPositionbyCategoryIdAndAuthId(categoryId, authId);
34082 ranu 990 
 
35454 amit 991 
        // OPTIMIZED: Batch fetch all PartnerPositions instead of N+1 queries
992 
        List<Integer> positionIds = authPositions.stream()
993 
                .map(Position::getId)
34084 ranu 994 
                .collect(Collectors.toList());
35454 amit 995 
        List<PartnerPosition> partnerPositions = partnerPositionRepository.selectByPositionIds(positionIds);
34082 ranu 996 
 
34084 ranu 997 
        if (partnerPositions.stream().anyMatch(partnerPosition -> partnerPosition.getFofoId() == 0)) {
998 
            List<FofoStore> activeFofoStores = fofoStoreRepository.selectActiveStores();
999 
 
1000 
            List<Integer> fofoStoreIds = activeFofoStores.stream()
1001 
                    .map(FofoStore::getId) // Extract the IDs of FofoStores
1002 
                    .collect(Collectors.toList());
1003 
 
1004 
            authUserpartnerIdMap.put(authId, fofoStoreIds);
1005 
 
34158 tejus.loha 1006 
        } else {
34084 ranu 1007 
            final TypedQuery<AuthUserPartnerMapModel> typedQuerySimilar = session
1008 
                    .createNamedQuery("Position.Auth_User_Partner_Maping", AuthUserPartnerMapModel.class);
1009 
 
1010 
            typedQuerySimilar.setParameter("authId", authId);
1011 
            typedQuerySimilar.setParameter("categoryId", categoryId);
1012 
 
1013 
            List<AuthUserPartnerMapModel> authUserPartnerMapModels = typedQuerySimilar.getResultList();
1014 
 
1015 
            authUserpartnerIdMap = authUserPartnerMapModels.stream()
1016 
                    .collect(Collectors.groupingBy(
1017 
                            AuthUserPartnerMapModel::getAuthId,
1018 
                            Collectors.mapping(AuthUserPartnerMapModel::getFofoId, Collectors.toList())
1019 
                    ));
1020 
 
1021 
        }
1022 
 
34082 ranu 1023 
        LOGGER.info("partnerusermap {}", authUserpartnerIdMap);
1024 
        return authUserpartnerIdMap;
1025 
    }
1026 
 
1027 
    @Override
33244 ranu 1028 
    public List<String> getAuthUserByPartnerId(int fofoId) throws ProfitMandiBusinessException {
26298 tejbeer 1029 
 
31762 tejbeer 1030 
        List<String> emails = new ArrayList<>();
1031 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
26298 tejbeer 1032 
 
31762 tejbeer 1033 
        regionIds.add(5);// All partners Id;
26298 tejbeer 1034 
 
32493 amit.gupta 1035 
        List<Integer> partnerPositionIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, Arrays.asList(fofoId, 0)).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
26448 amit.gupta 1036 
 
31762 tejbeer 1037 
        LOGGER.info("partnerPositionIds" + partnerPositionIds);
27205 amit.gupta 1038 
 
35394 amit 1039 
        List<Position> positions = positionRepository.selectByIds(partnerPositionIds);
27548 tejbeer 1040 
 
34905 ranu 1041 
        positions = positions.stream().filter(x -> (x.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_SALES || x.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_RBM || x.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_ABM)).collect(Collectors.toList());
27548 tejbeer 1042 
 
31762 tejbeer 1043 
        if (!positions.isEmpty()) {
35454 amit 1044 
            // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
1045 
            List<Integer> authUserIds = positions.stream()
1046 
                    .map(Position::getAuthUserId)
1047 
                    .filter(id -> id != null && id > 0)
1048 
                    .distinct()
1049 
                    .collect(Collectors.toList());
1050 
            Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream()
1051 
                    .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
1052 
 
31762 tejbeer 1053 
            for (Position partnerPostionId : positions) {
35454 amit 1054 
                AuthUser authUser = authUserMap.get(partnerPostionId.getAuthUserId());
31762 tejbeer 1055 
                LOGGER.info("authUser" + authUser);
35454 amit 1056 
                if (authUser != null) {
1057 
                    emails.add(authUser.getEmailId());
1058 
                }
31762 tejbeer 1059 
            }
1060 
        }
27548 tejbeer 1061 
 
31762 tejbeer 1062 
        return emails;
1063 
    }
27548 tejbeer 1064 
 
31762 tejbeer 1065 
    @Override
33244 ranu 1066 
    public Map<EscalationType, String> getAuthUserAndEsclationTypeByPartnerId(int fofoId) throws ProfitMandiBusinessException {
27548 tejbeer 1067 
 
31762 tejbeer 1068 
        List<String> emails = new ArrayList<>();
1069 
        Map<EscalationType, String> emailEsclationTypeMap = new HashMap<>();
1070 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
27548 tejbeer 1071 
 
31762 tejbeer 1072 
        regionIds.add(5);// All partners Id;
1073 
        List<Integer> fofoIds = new ArrayList<>();
1074 
        fofoIds.add(fofoId);
1075 
        fofoIds.add(0);
27548 tejbeer 1076 
 
33074 amit.gupta 1077 
        //LOGGER.info("fofoIds" + fofoIds);
32493 amit.gupta 1078 
        List<Integer> partnerPositionIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, fofoIds).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
27548 tejbeer 1079 
 
33074 amit.gupta 1080 
        //LOGGER.info("partnerPositionIds" + partnerPositionIds);
28377 tejbeer 1081 
 
35454 amit 1082 
        // OPTIMIZED: Batch fetch all positions instead of N+1 queries
1083 
        List<Position> positions = positionRepository.selectByIds(partnerPositionIds).stream()
1084 
                .filter(p -> p.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_SALES)
1085 
                .collect(Collectors.toList());
28377 tejbeer 1086 
 
35454 amit 1087 
        if (!positions.isEmpty()) {
1088 
            // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
1089 
            List<Integer> authUserIds = positions.stream()
1090 
                    .map(Position::getAuthUserId)
1091 
                    .filter(id -> id != null && id > 0)
1092 
                    .distinct()
1093 
                    .collect(Collectors.toList());
1094 
            Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream()
1095 
                    .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
1096 
 
1097 
            for (Position position : positions) {
1098 
                AuthUser authUser = authUserMap.get(position.getAuthUserId());
33074 amit.gupta 1099 
                //LOGGER.info("authUser" + authUser);
35454 amit 1100 
                if (authUser != null) {
1101 
                    emailEsclationTypeMap.put(position.getEscalationType(), authUser.getEmailId());
1102 
                }
31762 tejbeer 1103 
            }
1104 
        }
28377 tejbeer 1105 
 
33074 amit.gupta 1106 
        //LOGGER.info("emailEsclationTypeMap" + emailEsclationTypeMap);
28377 tejbeer 1107 
 
31762 tejbeer 1108 
        return emailEsclationTypeMap;
1109 
    }
31020 tejbeer 1110 
 
31762 tejbeer 1111 
    @Override
1112 
    @Cacheable(value = "authUserIdPartnerIdMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 1113 
    public Map<Integer, List<Integer>> getAuthUserIdPartnerIdMapping() throws ProfitMandiBusinessException {
31762 tejbeer 1114 
        Map<Integer, List<Integer>> storeGuyMap = new HashMap<>();
1115 
        Set<Integer> activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId()).collect(Collectors.toSet());
31020 tejbeer 1116 
 
34077 tejus.loha 1117 
        List<Position> categoryPositions = positionRepository.selectAllPosition();
31020 tejbeer 1118 
 
31762 tejbeer 1119 
        Map<Integer, Position> positionsMap = categoryPositions.stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
29229 tejbeer 1120 
 
35454 amit 1121 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
1122 
        List<Integer> authUserIds = categoryPositions.stream()
1123 
                .map(Position::getAuthUserId)
1124 
                .filter(id -> id != null && id > 0)
1125 
                .distinct()
1126 
                .collect(Collectors.toList());
1127 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream()
1128 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
1129 
 
31762 tejbeer 1130 
        Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
1131 
        for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
1132 
            int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
1133 
            List<Integer> partnerIds = positionPartnerEntry.getValue().stream().filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getPartnerId()).collect(Collectors.toList());
35454 amit 1134 
            AuthUser authUser = authUserMap.get(authUserId);
31762 tejbeer 1135 
            if (authUser != null && authUser.isActive()) {
1136 
                if (!storeGuyMap.containsKey(authUserId)) {
1137 
                    storeGuyMap.put(authUserId, partnerIds);
1138 
                } else {
1139 
                    storeGuyMap.get(authUserId).addAll(partnerIds);
1140 
                }
1141 
            }
1142 
        }
1143 
        storeGuyMap.keySet().stream().forEach(x -> {
1144 
            List<Integer> fofoIds = storeGuyMap.get(x);
1145 
            storeGuyMap.put(x, fofoIds.stream().distinct().collect(Collectors.toList()));
1146 
        });
1147 
        return storeGuyMap;
1148 
    }
28908 tejbeer 1149 
 
31762 tejbeer 1150 
    @Override
1151 
    @Cacheable(value = "L1L2Mapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 1152 
    public Map<Integer, List<Integer>> getL2L1Mapping() throws ProfitMandiBusinessException {
31762 tejbeer 1153 
        List<Position> l1SalesPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1154 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L1);
1155 
        List<Position> l2SalesPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1156 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L2);
28908 tejbeer 1157 
 
33074 amit.gupta 1158 
        //LOGGER.info("position" + l1SalesPositions);
31762 tejbeer 1159 
        Map<Integer, List<Integer>> authUserPartnerListMap = this.getAuthUserIdPartnerIdMapping();
33074 amit.gupta 1160 
        //LOGGER.info("map" + authUserPartnerListMap);
28908 tejbeer 1161 
 
31762 tejbeer 1162 
        Map<Integer, List<Integer>> l2l1ListMap = new HashMap<>();
29318 tejbeer 1163 
 
31762 tejbeer 1164 
        for (Position l2SalePosition : l2SalesPositions) {
1165 
            int l2AuthUserId = l2SalePosition.getAuthUserId();
1166 
            if (authUserPartnerListMap.containsKey(l2SalePosition.getAuthUserId())) {
1167 
                List<Integer> mappedL1AuthUsers = new ArrayList<>();
1168 
                l2l1ListMap.put(l2AuthUserId, mappedL1AuthUsers);
1169 
                List<Integer> l2FofoIds = authUserPartnerListMap.get(l2AuthUserId);
1170 
                for (Position l1SalePosition : l1SalesPositions) {
1171 
                    int l1AuthUserId = l1SalePosition.getAuthUserId();
1172 
                    if (authUserPartnerListMap.containsKey(l1AuthUserId)) {
1173 
                        List<Integer> l1FofoIds = authUserPartnerListMap.get(l1SalePosition.getAuthUserId());
1174 
                        if (l2FofoIds.containsAll(l1FofoIds)) {
1175 
                            mappedL1AuthUsers.add(l1AuthUserId);
1176 
                        }
1177 
                    }
28856 manish 1178 
 
31762 tejbeer 1179 
                }
1180 
            }
29296 manish 1181 
 
31762 tejbeer 1182 
        }
29296 manish 1183 
 
31762 tejbeer 1184 
        return l2l1ListMap;
1185 
    }
29296 manish 1186 
 
31762 tejbeer 1187 
    @Override
1188 
    public Map<Integer, List<AuthUser>> getAssignedAuthList(List<Ticket> tickets) {
1189 
        if (tickets.size() == 0) {
1190 
            return new HashMap<>();
1191 
        }
1192 
        List<TicketAssigned> ticketAssignedList = ticketAssignedRepository.selectByTicketIds(tickets.stream().map(x -> x.getId()).collect(Collectors.toList()));
1193 
        List<Integer> authUserIds = ticketAssignedList.stream().map(x -> x.getAssineeId()).distinct().collect(Collectors.toList());
35394 amit 1194 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
31762 tejbeer 1195 
        return ticketAssignedList.stream().collect(Collectors.groupingBy(x -> x.getTicketId(), Collectors.mapping(x -> authUserMap.get(x.getAssineeId()), Collectors.toList())));
1196 
    }
28908 tejbeer 1197 
 
31762 tejbeer 1198 
    @Override
33244 ranu 1199 
    public Map<EscalationType, AuthUser> getAuthUserAndEsclationByPartnerId(int fofoId) throws ProfitMandiBusinessException {
31762 tejbeer 1200 
        Map<EscalationType, AuthUser> authuserEsclationTypeMap = new HashMap<>();
1201 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
28908 tejbeer 1202 
 
35592 amit 1203 
        regionIds.add(ALL_PARTNERS_REGION);// All partners Id;
31762 tejbeer 1204 
        List<Integer> fofoIds = new ArrayList<>();
1205 
        fofoIds.add(fofoId);
1206 
        fofoIds.add(0);
28908 tejbeer 1207 
 
32493 amit.gupta 1208 
        List<Integer> partnerPositionIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, fofoIds).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
28908 tejbeer 1209 
 
35592 amit 1210 
        if (partnerPositionIds.isEmpty()) {
1211 
            return authuserEsclationTypeMap;
1212 
        }
30003 tejbeer 1213 
 
35592 amit 1214 
        // OPTIMIZED: Batch fetch all positions instead of N+1 queries
1215 
        List<Position> salesPositions = positionRepository.selectByIds(partnerPositionIds).stream()
1216 
                .filter(p -> p.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_SALES)
1217 
                .collect(Collectors.toList());
30003 tejbeer 1218 
 
35592 amit 1219 
        if (salesPositions.isEmpty()) {
1220 
            return authuserEsclationTypeMap;
1221 
        }
30003 tejbeer 1222 
 
35592 amit 1223 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
1224 
        List<Integer> authUserIds = salesPositions.stream()
1225 
                .map(Position::getAuthUserId)
1226 
                .filter(id -> id != null && id > 0)
1227 
                .distinct()
1228 
                .collect(Collectors.toList());
1229 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream()
1230 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
1231 
 
1232 
        for (Position position : salesPositions) {
1233 
            AuthUser authUser = authUserMap.get(position.getAuthUserId());
1234 
            if (authUser != null) {
31762 tejbeer 1235 
                authuserEsclationTypeMap.put(position.getEscalationType(), authUser);
1236 
            }
1237 
        }
30003 tejbeer 1238 
 
31762 tejbeer 1239 
        return authuserEsclationTypeMap;
1240 
    }
30044 tejbeer 1241 
 
31762 tejbeer 1242 
    @Override
35394 amit 1243 
    public Map<Integer, Map<EscalationType, AuthUser>> getAuthUserAndEsclationByPartnerIds(Set<Integer> fofoIds) throws ProfitMandiBusinessException {
1244 
        Map<Integer, Map<EscalationType, AuthUser>> result = new HashMap<>();
1245 
 
1246 
        if (fofoIds == null || fofoIds.isEmpty()) {
1247 
            return result;
1248 
        }
1249 
 
1250 
        // Initialize result map
1251 
        for (Integer fofoId : fofoIds) {
1252 
            result.put(fofoId, new HashMap<>());
1253 
        }
1254 
 
1255 
        // Batch fetch all partner regions
1256 
        List<Integer> fofoIdListWithZero = new ArrayList<>(fofoIds);
1257 
        fofoIdListWithZero.add(0);
1258 
        List<PartnerRegion> allPartnerRegions = partnerRegionRepository.selectByfofoIds(fofoIdListWithZero);
1259 
 
1260 
        // Build fofoId -> regionIds map
1261 
        Map<Integer, Set<Integer>> fofoRegionMap = new HashMap<>();
1262 
        for (Integer fofoId : fofoIds) {
1263 
            fofoRegionMap.put(fofoId, new HashSet<>());
1264 
            fofoRegionMap.get(fofoId).add(ALL_PARTNERS_REGION);
1265 
        }
1266 
        for (PartnerRegion pr : allPartnerRegions) {
1267 
            int prFofoId = pr.getFofoId();
1268 
            if (prFofoId == 0) {
1269 
                for (Integer fid : fofoIds) {
1270 
                    fofoRegionMap.get(fid).add(pr.getRegionId());
1271 
                }
1272 
            } else if (fofoIds.contains(prFofoId)) {
1273 
                fofoRegionMap.get(prFofoId).add(pr.getRegionId());
1274 
            }
1275 
        }
1276 
 
1277 
        // Collect all region IDs
1278 
        Set<Integer> allRegionIds = fofoRegionMap.values().stream()
1279 
                .flatMap(Set::stream).collect(Collectors.toSet());
1280 
 
1281 
        // Batch fetch all partner positions
1282 
        List<PartnerPosition> allPartnerPositions = partnerPositionRepository.selectByRegionIdAndPartnerId(
1283 
                new ArrayList<>(allRegionIds), fofoIdListWithZero);
1284 
 
1285 
        // Collect all position IDs
1286 
        Set<Integer> allPositionIds = allPartnerPositions.stream()
1287 
                .map(PartnerPosition::getPositionId).collect(Collectors.toSet());
1288 
 
1289 
        // Batch fetch all positions for SALES category
1290 
        List<Position> salesPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1291 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, null);
1292 
        Map<Integer, Position> positionMap = salesPositions.stream()
1293 
                .filter(p -> allPositionIds.contains(p.getId()))
1294 
                .collect(Collectors.toMap(Position::getId, p -> p, (a, b) -> a));
1295 
 
1296 
        // Collect all auth user IDs and batch fetch
1297 
        Set<Integer> authUserIds = positionMap.values().stream()
1298 
                .map(Position::getAuthUserId).collect(Collectors.toSet());
1299 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(new ArrayList<>(authUserIds))
1300 
                .stream().collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
1301 
 
1302 
        // For each fofoId, find matching positions and build result
1303 
        for (Integer fofoId : fofoIds) {
1304 
            Set<Integer> regionIds = fofoRegionMap.get(fofoId);
1305 
            Map<EscalationType, AuthUser> escalationMap = result.get(fofoId);
1306 
 
1307 
            for (PartnerPosition pp : allPartnerPositions) {
1308 
                if (regionIds.contains(pp.getRegionId()) &&
1309 
                    (pp.getFofoId() == 0 || pp.getFofoId() == fofoId)) {
1310 
                    Position position = positionMap.get(pp.getPositionId());
1311 
                    if (position != null) {
1312 
                        AuthUser authUser = authUserMap.get(position.getAuthUserId());
1313 
                        if (authUser != null) {
1314 
                            escalationMap.put(position.getEscalationType(), authUser);
1315 
                        }
1316 
                    }
1317 
                }
1318 
            }
1319 
        }
1320 
 
1321 
        return result;
1322 
    }
1323 
 
1324 
    @Override
33244 ranu 1325 
    public List<AuthUser> getAuthUserIdByPartnerId(int fofoId) throws ProfitMandiBusinessException {
33041 ranu 1326 
        return this.getAuthUserIdByPartnerId(fofoId, EscalationType.escalations.toArray(new EscalationType[0]));
1327 
    }
1328 
 
1329 
    @Override
33244 ranu 1330 
    public List<AuthUser> getAuthUserIdByPartnerId(int fofoId, EscalationType... escalationTypes) throws ProfitMandiBusinessException {
31762 tejbeer 1331 
        List<AuthUser> authUsers = new ArrayList<>();
1332 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
30044 tejbeer 1333 
 
31762 tejbeer 1334 
        regionIds.add(5);// All partners Id;
1335 
        List<Integer> fofoIds = new ArrayList<>();
1336 
        fofoIds.add(fofoId);
1337 
        fofoIds.add(0);
30044 tejbeer 1338 
 
33074 amit.gupta 1339 
        //LOGGER.info("fofoIds" + fofoIds);
32493 amit.gupta 1340 
        List<Integer> partnerPositionIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, fofoIds).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
30003 tejbeer 1341 
 
33074 amit.gupta 1342 
        //LOGGER.info("partnerPositionIds" + partnerPositionIds);
34905 ranu 1343 
        List<Integer> allowedTicketCategoryIds = Arrays.asList(ProfitMandiConstants.TICKET_CATEGORY_SALES, ProfitMandiConstants.TICKET_CATEGORY_RBM,ProfitMandiConstants.TICKET_CATEGORY_ABM);
30003 tejbeer 1344 
 
30044 tejbeer 1345 
 
35394 amit 1346 
        List<Position> escalationBasedPositions = positionRepository.selectByIds(partnerPositionIds).stream().filter(x -> allowedTicketCategoryIds.contains(x.getCategoryId()) &&
33041 ranu 1347 
                Arrays.stream(escalationTypes)
1348 
                        .anyMatch(y -> y.equals(x.getEscalationType()))).collect(Collectors.toList());
30003 tejbeer 1349 
 
33041 ranu 1350 
        List<Integer> authUserIds = escalationBasedPositions.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList());
30003 tejbeer 1351 
 
35394 amit 1352 
        return authRepository.selectByIds(authUserIds);
30003 tejbeer 1353 
 
31762 tejbeer 1354 
    }
30044 tejbeer 1355 
 
31762 tejbeer 1356 
    @Override
1357 
    public List<AuthUser> getAuthUserIds(int categoryId, List<EscalationType> escalationType) {
30044 tejbeer 1358 
 
31762 tejbeer 1359 
        List<Position> positions = positionRepository.selectPositionbyCategoryIdAndEscalationTypes(categoryId, escalationType);
1360 
        List<Integer> authIds = positions.stream().map(x -> x.getAuthUserId()).distinct().collect(Collectors.toList());
30003 tejbeer 1361 
 
33074 amit.gupta 1362 
        //LOGGER.info("authIds" + authIds);
35058 amit 1363 
        List<AuthUser> authUsers = null;
1364 
        if (authIds.size() > 0) {
35394 amit 1365 
            authUsers = authRepository.selectByIds(authIds);
35058 amit 1366 
        } else {
1367 
            authUsers = new ArrayList<>();
1368 
        }
30003 tejbeer 1369 
 
31762 tejbeer 1370 
        LOGGER.info("authUsers" + authUsers);
1371 
        return authUsers;
1372 
    }
1373 
 
1374 
    @Override
1375 
    public List<AuthUser> getAuthUserByCategoryId(int categoryId, EscalationType escalationType) {
1376 
 
1377 
        List<Position> positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType);
1378 
        List<Integer> authIds = positions.stream().map(x -> x.getAuthUserId()).distinct().collect(Collectors.toList());
1379 
 
1380 
        LOGGER.info("authIds" + authIds);
1381 
        List<AuthUser> authUsers = new ArrayList<>();
1382 
        if (!authIds.isEmpty()) {
35394 amit 1383 
            authUsers = authRepository.selectByIds(authIds);
31762 tejbeer 1384 
        }
1385 
 
1386 
        LOGGER.info("authUsers" + authUsers);
1387 
        return authUsers;
1388 
    }
1389 
 
1390 
    @Override
1391 
    @Cacheable(value = "authUserByCategoryId", cacheManager = "thirtyMinsTimeOutCacheManager")
1392 
    public List<AuthUser> getAuthUserByCategoryId(int categoryId) {
1393 
        List<Position> positions = positionRepository.selectPositionByCategoryId(categoryId);
1394 
        List<Integer> authIds = positions.stream().map(x -> x.getAuthUserId()).distinct().collect(Collectors.toList());
1395 
 
1396 
        LOGGER.info("authIds" + authIds);
1397 
 
35394 amit 1398 
        List<AuthUser> authUsers = authRepository.selectByIds(authIds).stream().filter(x -> x.getActive()).collect(Collectors.toList());
31762 tejbeer 1399 
 
1400 
        LOGGER.info("authUsers" + authUsers);
1401 
        return authUsers;
1402 
    }
1403 
 
34380 amit.gupta 1404 
    private class SaleRoles1 {
31762 tejbeer 1405 
 
1406 
        private List<String> l1;
1407 
        private List<String> l2;
1408 
        private List<String> l3;
1409 
        private List<String> l4;
1410 
 
34380 amit.gupta 1411 
        public SaleRoles1() {
31762 tejbeer 1412 
            l1 = new ArrayList<>();
1413 
            l2 = new ArrayList<>();
1414 
            l3 = new ArrayList<>();
1415 
            l4 = new ArrayList<>();
1416 
        }
1417 
 
1418 
        public List<String> getL1() {
1419 
            return l1;
1420 
        }
1421 
 
1422 
        public List<String> getL2() {
1423 
            return l2;
1424 
        }
1425 
 
1426 
        public List<String> getL3() {
1427 
            return l3;
1428 
        }
1429 
 
1430 
        public List<String> getL4() {
1431 
            return l4;
1432 
        }
1433 
 
1434 
        @Override
1435 
        public String toString() {
1436 
            return "SaleRoles [l1=" + l1 + ", l2=" + l2 + ", l3=" + l3 + ", l4=" + l4 + "]";
1437 
        }
1438 
 
1439 
    }
1440 
 
33161 ranu 1441 
 
31762 tejbeer 1442 
    @Override
1443 
    @Cacheable(value = "partnerSaleHeader", cacheManager = "oneDayCacheManager")
33244 ranu 1444 
    public Map<Integer, FofoReportingModel> getPartnerIdSalesHeaders() throws ProfitMandiBusinessException {
34380 amit.gupta 1445 
        Map<String, SaleRoles1> partnerEmailSalesMap = new HashMap<>();
31762 tejbeer 1446 
 
1447 
        List<Position> positions = positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_SALES);
1448 
        Map<Integer, AuthUser> authUsersMap = authRepository.selectAllActiveUser().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1449 
        Map<Integer, List<CustomRetailer>> positionIdRetailerMap = this.getPositionCustomRetailerMap(positions);
1450 
        for (Position position : positions) {
1451 
            List<CustomRetailer> crList = positionIdRetailerMap.get(position.getId());
1452 
            if (crList == null)
1453 
                continue;
1454 
            for (CustomRetailer cr : crList) {
1455 
                if (!partnerEmailSalesMap.containsKey(cr.getEmail())) {
34380 amit.gupta 1456 
                    partnerEmailSalesMap.put(cr.getEmail(), new SaleRoles1());
31762 tejbeer 1457 
                }
34380 amit.gupta 1458 
                SaleRoles1 saleRoles1 = partnerEmailSalesMap.get(cr.getEmail());
31762 tejbeer 1459 
                AuthUser authUser = authUsersMap.get(position.getAuthUserId());
1460 
                if (authUser == null) {
1461 
                    continue;
1462 
                }
1463 
                String name = authUser.getFirstName() + " " + authUser.getLastName();
1464 
                if (position.getEscalationType().equals(EscalationType.L1)) {
34380 amit.gupta 1465 
                    saleRoles1.getL1().add(name);
31762 tejbeer 1466 
                } else if (position.getEscalationType().equals(EscalationType.L2)) {
34380 amit.gupta 1467 
                    saleRoles1.getL2().add(name);
31762 tejbeer 1468 
                }
1469 
 
1470 
            }
1471 
        }
1472 
 
1473 
        Set<CustomRetailer> allCrList = new HashSet<>();
1474 
        for (List<CustomRetailer> cr : positionIdRetailerMap.values()) {
1475 
            allCrList.addAll(cr);
1476 
        }
1477 
 
1478 
        Map<Integer, FofoStore> fofoStoresMap = fofoStoreRepository.selectActiveStores().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1479 
 
1480 
        Map<Integer, FofoReportingModel> partnerIdSalesHeadersMap = new HashMap<>();
1481 
 
33378 ranu 1482 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
1483 
        for (Map.Entry<Integer, CustomRetailer> customRetailerEntry : customRetailerMap.entrySet()) {
1484 
 
1485 
            CustomRetailer customRetailer = customRetailerEntry.getValue();
1486 
 
1487 
            String code = customRetailer.getCode();
31762 tejbeer 1488 
            // String storeName = "SmartDukaan-" +
1489 
            // fofoStore.getCode().replaceAll("[a-zA-Z]", "");
33378 ranu 1490 
            String businessName = customRetailer.getBusinessName();
31762 tejbeer 1491 
            try {
34158 tejus.loha 1492 
                String stateManager = StringUtils.join(new HashSet(partnerEmailSalesMap.get(customRetailer.getEmail()).getL2()), ", ");
1493 
                String territoryManager = StringUtils.join(new HashSet(partnerEmailSalesMap.get(customRetailer.getEmail()).getL1()), ", ");
31762 tejbeer 1494 
 
1495 
                FofoReportingModel reportingModel = new FofoReportingModel();
1496 
                reportingModel.setBusinessName(businessName);
1497 
                reportingModel.setCode(code);
33378 ranu 1498 
                reportingModel.setFofoId(customRetailer.getPartnerId());
31762 tejbeer 1499 
                reportingModel.setRegionalManager(stateManager);
1500 
                reportingModel.setTerritoryManager(territoryManager);
33378 ranu 1501 
                partnerIdSalesHeadersMap.put(customRetailer.getPartnerId(), reportingModel);
31762 tejbeer 1502 
            } catch (Exception e) {
33378 ranu 1503 
                LOGGER.warn("Could not find partner with email - {}", customRetailer.getEmail());
31762 tejbeer 1504 
            }
1505 
        }
1506 
        return partnerIdSalesHeadersMap;
1507 
 
1508 
    }
1509 
 
33161 ranu 1510 
 
34905 ranu 1511 
    private class ABMRoles {
1512 
 
1513 
        private List<String> l1;
1514 
        private List<String> l2;
1515 
        private List<String> l3;
1516 
        private List<String> l4;
1517 
 
1518 
        public ABMRoles() {
1519 
            l1 = new ArrayList<>();
1520 
            l2 = new ArrayList<>();
1521 
            l3 = new ArrayList<>();
1522 
            l4 = new ArrayList<>();
1523 
        }
1524 
 
1525 
        public List<String> getL1() {
1526 
            return l1;
1527 
        }
1528 
 
1529 
        public List<String> getL2() {
1530 
            return l2;
1531 
        }
1532 
 
1533 
        public List<String> getL3() {
1534 
            return l3;
1535 
        }
1536 
 
1537 
        public List<String> getL4() {
1538 
            return l4;
1539 
        }
1540 
 
1541 
        @Override
1542 
        public String toString() {
1543 
            return "SaleRoles [l1=" + l1 + ", l2=" + l2 + ", l3=" + l3 + ", l4=" + l4 + "]";
1544 
        }
1545 
 
1546 
    }
1547 
 
1548 
 
1549 
    @Override
1550 
    @Cacheable(value = "partnerABMHeader", cacheManager = "oneDayCacheManager")
1551 
    public Map<Integer, FofoAbmReportingModel> getPartnerIdABMHeaders() throws ProfitMandiBusinessException {
1552 
        Map<String, ABMRoles> partnerEmailABMMap = new HashMap<>();
1553 
 
1554 
        List<Position> positions = positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_ABM);
1555 
        Map<Integer, AuthUser> authUsersMap = authRepository.selectAllActiveUser().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1556 
        Map<Integer, List<CustomRetailer>> positionIdRetailerMap = this.getPositionCustomRetailerMap(positions);
1557 
        for (Position position : positions) {
1558 
            List<CustomRetailer> crList = positionIdRetailerMap.get(position.getId());
1559 
            if (crList == null)
1560 
                continue;
1561 
            for (CustomRetailer cr : crList) {
1562 
                if (!partnerEmailABMMap.containsKey(cr.getEmail())) {
1563 
                    partnerEmailABMMap.put(cr.getEmail(), new ABMRoles());
1564 
                }
1565 
                ABMRoles abmRoles = partnerEmailABMMap.get(cr.getEmail());
1566 
                AuthUser authUser = authUsersMap.get(position.getAuthUserId());
1567 
                if (authUser == null) {
1568 
                    continue;
1569 
                }
1570 
                String name = authUser.getFirstName() + " " + authUser.getLastName();
1571 
                if (position.getEscalationType().equals(EscalationType.L1)) {
1572 
                    abmRoles.getL1().add(name);
1573 
                } else if (position.getEscalationType().equals(EscalationType.L2)) {
1574 
                    abmRoles.getL2().add(name);
1575 
                }
1576 
 
1577 
            }
1578 
        }
1579 
 
1580 
        Set<CustomRetailer> allCrList = new HashSet<>();
1581 
        for (List<CustomRetailer> cr : positionIdRetailerMap.values()) {
1582 
            allCrList.addAll(cr);
1583 
        }
1584 
 
1585 
        Map<Integer, FofoStore> fofoStoresMap = fofoStoreRepository.selectActiveStores().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1586 
 
1587 
        Map<Integer, FofoAbmReportingModel> partnerIdAbmHeadersMap = new HashMap<>();
1588 
 
1589 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
1590 
        for (Map.Entry<Integer, CustomRetailer> customRetailerEntry : customRetailerMap.entrySet()) {
1591 
 
1592 
            CustomRetailer customRetailer = customRetailerEntry.getValue();
1593 
 
1594 
            String code = customRetailer.getCode();
1595 
            // String storeName = "SmartDukaan-" +
1596 
            // fofoStore.getCode().replaceAll("[a-zA-Z]", "");
1597 
            String businessName = customRetailer.getBusinessName();
1598 
            try {
1599 
                String l2Manager = StringUtils.join(new HashSet(partnerEmailABMMap.get(customRetailer.getEmail()).getL2()), ", ");
1600 
                String l1Manager = StringUtils.join(new HashSet(partnerEmailABMMap.get(customRetailer.getEmail()).getL1()), ", ");
1601 
 
1602 
                if (StringUtils.isEmpty(l1Manager)) {
1603 
                    l2Manager = StringUtils.join(new HashSet(partnerEmailABMMap.get(customRetailer.getEmail()).getL2()), ", ");
1604 
                }
1605 
 
1606 
                FofoAbmReportingModel reportingModel = new FofoAbmReportingModel();
1607 
                reportingModel.setBusinessName(businessName);
1608 
                reportingModel.setCode(code);
1609 
                reportingModel.setFofoId(customRetailer.getPartnerId());
1610 
                reportingModel.setL1Manager(l2Manager);
1611 
                reportingModel.setL2Manager(l1Manager);
1612 
                partnerIdAbmHeadersMap.put(customRetailer.getPartnerId(), reportingModel);
1613 
            } catch (Exception e) {
1614 
                LOGGER.warn("Could not find partner with email - {}", customRetailer.getEmail());
1615 
            }
1616 
        }
1617 
        return partnerIdAbmHeadersMap;
1618 
 
1619 
    }
1620 
 
1621 
 
33161 ranu 1622 
    private class RBMRoles {
1623 
 
1624 
        private List<String> l1;
1625 
        private List<String> l2;
1626 
        private List<String> l3;
1627 
        private List<String> l4;
1628 
 
1629 
        public RBMRoles() {
1630 
            l1 = new ArrayList<>();
1631 
            l2 = new ArrayList<>();
1632 
            l3 = new ArrayList<>();
1633 
            l4 = new ArrayList<>();
1634 
        }
1635 
 
1636 
        public List<String> getL1() {
1637 
            return l1;
1638 
        }
1639 
 
1640 
        public List<String> getL2() {
1641 
            return l2;
1642 
        }
1643 
 
1644 
        public List<String> getL3() {
1645 
            return l3;
1646 
        }
1647 
 
1648 
        public List<String> getL4() {
1649 
            return l4;
1650 
        }
1651 
 
1652 
        @Override
1653 
        public String toString() {
1654 
            return "RBMRoles [l1=" + l1 + ", l2=" + l2 + ", l3=" + l3 + ", l4=" + l4 + "]";
1655 
        }
1656 
 
1657 
    }
1658 
 
31762 tejbeer 1659 
    @Override
33161 ranu 1660 
    @Cacheable(value = "partnerRBMHeader", cacheManager = "oneDayCacheManager")
33244 ranu 1661 
    public Map<Integer, FofoRBMReportingModel> getPartnerIdRBMHeaders() throws ProfitMandiBusinessException {
33161 ranu 1662 
        Map<String, RBMRoles> partnerEmailRbmMap = new HashMap<>();
1663 
 
1664 
        List<Position> positions = positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_RBM);
1665 
        Map<Integer, AuthUser> authUsersMap = authRepository.selectAllActiveUser().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1666 
        Map<Integer, List<CustomRetailer>> positionIdRetailerMap = this.getPositionCustomRetailerMap(positions);
1667 
        for (Position position : positions) {
1668 
            List<CustomRetailer> crList = positionIdRetailerMap.get(position.getId());
1669 
            if (crList == null)
1670 
                continue;
1671 
            for (CustomRetailer cr : crList) {
1672 
                if (!partnerEmailRbmMap.containsKey(cr.getEmail())) {
1673 
                    partnerEmailRbmMap.put(cr.getEmail(), new RBMRoles());
1674 
                }
1675 
                RBMRoles rbmRole = partnerEmailRbmMap.get(cr.getEmail());
1676 
                AuthUser authUser = authUsersMap.get(position.getAuthUserId());
1677 
                if (authUser == null) {
1678 
                    continue;
1679 
                }
1680 
                String name = authUser.getFirstName() + " " + authUser.getLastName();
1681 
                if (position.getEscalationType().equals(EscalationType.L1)) {
1682 
                    rbmRole.getL1().add(name);
1683 
                } else if (position.getEscalationType().equals(EscalationType.L2)) {
1684 
                    rbmRole.getL2().add(name);
1685 
                }
1686 
 
1687 
            }
1688 
        }
1689 
 
1690 
        Set<CustomRetailer> allCrList = new HashSet<>();
1691 
        for (List<CustomRetailer> cr : positionIdRetailerMap.values()) {
1692 
            allCrList.addAll(cr);
1693 
        }
1694 
 
1695 
 
1696 
        Map<Integer, FofoRBMReportingModel> partnerIdRbmHeadersMap = new HashMap<>();
1697 
 
33377 amit.gupta 1698 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
1699 
        for (Map.Entry<Integer, CustomRetailer> customRetailerEntry : customRetailerMap.entrySet()) {
1700 
 
1701 
            CustomRetailer customRetailer = customRetailerEntry.getValue();
1702 
 
1703 
            String code = customRetailer.getCode();
33161 ranu 1704 
            // String storeName = "SmartDukaan-" +
1705 
            // fofoStore.getCode().replaceAll("[a-zA-Z]", "");
33377 amit.gupta 1706 
            String businessName = customRetailer.getBusinessName();
33161 ranu 1707 
            try {
33377 amit.gupta 1708 
                String L2User = StringUtils.join(partnerEmailRbmMap.get(customRetailer.getEmail()).getL2(), ", ");
1709 
                String L1USer = StringUtils.join(partnerEmailRbmMap.get(customRetailer.getEmail()).getL1(), ", ");
33161 ranu 1710 
 
1711 
                FofoRBMReportingModel reportingModel = new FofoRBMReportingModel();
1712 
                reportingModel.setBusinessName(businessName);
1713 
                reportingModel.setCode(code);
33377 amit.gupta 1714 
                reportingModel.setFofoId(customRetailer.getPartnerId());
35180 amit 1715 
                reportingModel.setL1Manager(L1USer);
1716 
                reportingModel.setL2Manager(L2User);
33377 amit.gupta 1717 
                partnerIdRbmHeadersMap.put(customRetailer.getPartnerId(), reportingModel);
33161 ranu 1718 
            } catch (Exception e) {
33377 amit.gupta 1719 
                LOGGER.warn("Could not find partner with email - {}", customRetailer.getEmail());
33161 ranu 1720 
            }
1721 
        }
1722 
        return partnerIdRbmHeadersMap;
1723 
 
1724 
    }
1725 
 
1726 
    @Override
31762 tejbeer 1727 
    public Map<Integer, TicketCategory> getSubCategoryIdAndCategoryMap(List<Integer> subCategoryIds) {
1728 
        Map<Integer, TicketCategory> subCategoryIdAndCategoryMap = new HashMap<>();
35592 amit 1729 
        if (subCategoryIds == null || subCategoryIds.isEmpty()) {
1730 
            return subCategoryIdAndCategoryMap;
1731 
        }
31762 tejbeer 1732 
 
1733 
        List<TicketSubCategory> ticketSubCategories = ticketSubCategoryRepository.selectByIds(subCategoryIds);
1734 
 
35592 amit 1735 
        // OPTIMIZED: Batch fetch all categories instead of N+1 queries
1736 
        List<Integer> categoryIds = ticketSubCategories.stream()
1737 
                .map(TicketSubCategory::getCategoryId)
1738 
                .distinct()
1739 
                .collect(Collectors.toList());
1740 
        Map<Integer, TicketCategory> categoryMap = ticketCategoryRepository.selectAll(categoryIds).stream()
1741 
                .collect(Collectors.toMap(TicketCategory::getId, tc -> tc, (a, b) -> a));
1742 
 
31762 tejbeer 1743 
        for (TicketSubCategory ticketSubCategory : ticketSubCategories) {
35592 amit 1744 
            subCategoryIdAndCategoryMap.put(ticketSubCategory.getId(), categoryMap.get(ticketSubCategory.getCategoryId()));
31762 tejbeer 1745 
        }
1746 
        return subCategoryIdAndCategoryMap;
1747 
    }
1748 
 
35394 amit 1749 
    @Override
1750 
    public Map<Integer, Map<String, Integer>> getBmAsmRbmAuthUserIdsByFofoIds(Set<Integer> fofoIds) throws ProfitMandiBusinessException {
1751 
        Map<Integer, Map<String, Integer>> result = new HashMap<>();
1752 
 
1753 
        if (fofoIds == null || fofoIds.isEmpty()) {
1754 
            return result;
1755 
        }
1756 
 
1757 
        // Initialize result map with empty values for each fofoId
1758 
        for (Integer fofoId : fofoIds) {
1759 
            Map<String, Integer> roleMap = new HashMap<>();
1760 
            roleMap.put("BM", 0);
1761 
            roleMap.put("ASM", 0);
1762 
            roleMap.put("RBM", 0);
1763 
            result.put(fofoId, roleMap);
1764 
        }
1765 
 
1766 
        // Fetch positions by category + escalation type (same for all fofoIds)
1767 
        List<Position> bmPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1768 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L2);
1769 
        List<Position> asmPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1770 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L1);
1771 
        List<Position> rbmPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1772 
                ProfitMandiConstants.TICKET_CATEGORY_RBM, EscalationType.L1);
1773 
 
1774 
        // Batch fetch all partner regions for all fofoIds
1775 
        List<Integer> fofoIdList = new ArrayList<>(fofoIds);
1776 
        fofoIdList.add(0); // Include global entries
1777 
        List<PartnerRegion> allPartnerRegions = partnerRegionRepository.selectByfofoIds(fofoIdList);
1778 
 
1779 
        // Build fofoId -> regionIds map
1780 
        Map<Integer, Set<Integer>> fofoRegionMap = new HashMap<>();
1781 
        for (Integer fofoId : fofoIds) {
1782 
            fofoRegionMap.put(fofoId, new HashSet<>());
1783 
            fofoRegionMap.get(fofoId).add(ALL_PARTNERS_REGION); // Add all partners region
1784 
        }
1785 
        for (PartnerRegion pr : allPartnerRegions) {
1786 
            int fofoId = pr.getFofoId();
1787 
            if (fofoId == 0) {
1788 
                // Global entry applies to all fofoIds
1789 
                for (Integer fid : fofoIds) {
1790 
                    fofoRegionMap.get(fid).add(pr.getRegionId());
1791 
                }
1792 
            } else if (fofoIds.contains(fofoId)) {
1793 
                fofoRegionMap.get(fofoId).add(pr.getRegionId());
1794 
            }
1795 
        }
1796 
 
1797 
        // Collect all unique region IDs and position IDs for batch query
1798 
        Set<Integer> allRegionIds = fofoRegionMap.values().stream()
1799 
                .flatMap(Set::stream).collect(Collectors.toSet());
1800 
        Set<Integer> allPositionIds = new HashSet<>();
1801 
        bmPositions.forEach(p -> allPositionIds.add(p.getId()));
1802 
        asmPositions.forEach(p -> allPositionIds.add(p.getId()));
1803 
        rbmPositions.forEach(p -> allPositionIds.add(p.getId()));
1804 
 
1805 
        // Batch fetch all partner positions
1806 
        List<PartnerPosition> allPartnerPositions = partnerPositionRepository.selectByRegionIdAndPostionId(
1807 
                new ArrayList<>(allRegionIds), new ArrayList<>(allPositionIds));
1808 
 
1809 
        // Build positionId -> set of (regionId, partnerId) for matching
1810 
        Map<Integer, List<PartnerPosition>> positionIdToPartnerPositions = allPartnerPositions.stream()
1811 
                .collect(Collectors.groupingBy(PartnerPosition::getPositionId));
1812 
 
1813 
        // Collect all auth user IDs we need
1814 
        Set<Integer> allAuthUserIds = new HashSet<>();
1815 
        bmPositions.forEach(p -> allAuthUserIds.add(p.getAuthUserId()));
1816 
        asmPositions.forEach(p -> allAuthUserIds.add(p.getAuthUserId()));
1817 
        rbmPositions.forEach(p -> allAuthUserIds.add(p.getAuthUserId()));
1818 
 
1819 
        // Batch fetch all auth users
1820 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(new ArrayList<>(allAuthUserIds))
1821 
                .stream().filter(AuthUser::isActive)
1822 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
1823 
 
1824 
        // Build position ID sets for fast lookup
1825 
        Set<Integer> bmPositionIds = bmPositions.stream().map(Position::getId).collect(Collectors.toSet());
1826 
        Set<Integer> asmPositionIds = asmPositions.stream().map(Position::getId).collect(Collectors.toSet());
1827 
        Set<Integer> rbmPositionIds = rbmPositions.stream().map(Position::getId).collect(Collectors.toSet());
1828 
 
1829 
        // Map position ID to auth user ID
1830 
        Map<Integer, Integer> positionToAuthUser = new HashMap<>();
1831 
        bmPositions.forEach(p -> positionToAuthUser.put(p.getId(), p.getAuthUserId()));
1832 
        asmPositions.forEach(p -> positionToAuthUser.put(p.getId(), p.getAuthUserId()));
1833 
        rbmPositions.forEach(p -> positionToAuthUser.put(p.getId(), p.getAuthUserId()));
1834 
 
1835 
        // For each fofoId, find matching positions
1836 
        for (Integer fofoId : fofoIds) {
1837 
            Set<Integer> regionIds = fofoRegionMap.get(fofoId);
1838 
 
1839 
            // Find position IDs that match this fofoId's regions (partnerId = 0 or fofoId)
1840 
            Set<Integer> matchingPositionIds = new HashSet<>();
1841 
            for (PartnerPosition pp : allPartnerPositions) {
1842 
                if (regionIds.contains(pp.getRegionId()) &&
1843 
                    (pp.getFofoId() == 0 || pp.getFofoId() == fofoId)) {
1844 
                    matchingPositionIds.add(pp.getPositionId());
1845 
                }
1846 
            }
1847 
 
1848 
            // Find first active auth user for each role
1849 
            Map<String, Integer> roleMap = result.get(fofoId);
1850 
 
1851 
            for (Integer positionId : matchingPositionIds) {
1852 
                Integer authUserId = positionToAuthUser.get(positionId);
1853 
                if (authUserId != null && authUserMap.containsKey(authUserId)) {
1854 
                    if (bmPositionIds.contains(positionId) && roleMap.get("BM") == 0) {
1855 
                        roleMap.put("BM", authUserId);
1856 
                    } else if (asmPositionIds.contains(positionId) && roleMap.get("ASM") == 0) {
1857 
                        roleMap.put("ASM", authUserId);
1858 
                    } else if (rbmPositionIds.contains(positionId) && roleMap.get("RBM") == 0) {
1859 
                        roleMap.put("RBM", authUserId);
1860 
                    }
1861 
                }
1862 
            }
1863 
        }
1864 
 
1865 
        return result;
1866 
    }
1867 
 
35626 amit 1868 
    @Override
35635 ranu 1869 
    public Map<Integer, Boolean> getUnreadStatusForTickets(List<Ticket> tickets, int userId, TicketReadStatus.UserType userType) {
35626 amit 1870 
        Map<Integer, Boolean> unreadMap = new HashMap<>();
1871 
        if (tickets == null || tickets.isEmpty()) {
1872 
            return unreadMap;
1873 
        }
1874 
 
1875 
        List<Integer> ticketIds = tickets.stream().map(Ticket::getId).collect(Collectors.toList());
1876 
        List<TicketReadStatus> readStatuses = ticketReadStatusRepository.selectByTicketIdsAndUser(ticketIds, userId, userType);
1877 
        Map<Integer, Integer> ticketLastReadMap = readStatuses.stream()
1878 
                .collect(Collectors.toMap(TicketReadStatus::getTicketId, TicketReadStatus::getLastReadActivityId));
1879 
 
1880 
        // Get last activities for all tickets to check who created them
1881 
        Map<Integer, Activity> lastActivityMap = getLastActivitiesForTickets(ticketIds);
1882 
 
1883 
        for (Ticket ticket : tickets) {
1884 
            int lastActivityId = ticket.getLastActivityId();
1885 
            int lastReadActivityId = ticketLastReadMap.getOrDefault(ticket.getId(), 0);
1886 
 
1887 
            if (lastActivityId <= lastReadActivityId) {
1888 
                unreadMap.put(ticket.getId(), false);
1889 
                continue;
1890 
            }
1891 
 
1892 
            // Check if the current user created the last activity (exclude own updates)
1893 
            Activity lastActivity = lastActivityMap.get(ticket.getId());
1894 
            if (lastActivity != null) {
35635 ranu 1895 
                if (userType == TicketReadStatus.UserType.AUTH_USER && lastActivity.getCreatedBy() == userId) {
35626 amit 1896 
                    unreadMap.put(ticket.getId(), false);
1897 
                    continue;
1898 
                }
35635 ranu 1899 
                if (userType == TicketReadStatus.UserType.PARTNER && lastActivity.getCreatedBy() == 0
35626 amit 1900 
                        && lastActivity.getType() == ActivityType.COMMUNICATION_IN) {
1901 
                    unreadMap.put(ticket.getId(), false);
1902 
                    continue;
1903 
                }
1904 
                // For partners: only show as unread if activity type is external communication or resolved
35635 ranu 1905 
                if (userType == TicketReadStatus.UserType.PARTNER) {
35626 amit 1906 
                    boolean isRelevantForPartner = ActivityType.PARTNER_ACTIVITIES.contains(lastActivity.getType());
1907 
                    unreadMap.put(ticket.getId(), isRelevantForPartner);
1908 
                    continue;
1909 
                }
1910 
            }
1911 
 
1912 
            unreadMap.put(ticket.getId(), true);
1913 
        }
1914 
        return unreadMap;
1915 
    }
1916 
 
1917 
    @Override
35635 ranu 1918 
    public void markTicketAsRead(int ticketId, int userId, TicketReadStatus.UserType userType) {
35626 amit 1919 
        Ticket ticket = ticketRepository.selectById(ticketId);
1920 
        if (ticket == null) {
1921 
            return;
1922 
        }
1923 
        TicketReadStatus readStatus = new TicketReadStatus();
1924 
        readStatus.setTicketId(ticketId);
1925 
        readStatus.setUserId(userId);
1926 
        readStatus.setUserType(userType);
1927 
        readStatus.setLastReadActivityId(ticket.getLastActivityId());
1928 
        ticketReadStatusRepository.upsert(readStatus);
1929 
    }
1930 
 
1931 
    @Override
1932 
    public Map<Integer, Activity> getLastActivitiesForTickets(List<Integer> ticketIds) {
1933 
        Map<Integer, Activity> lastActivityMap = new HashMap<>();
1934 
        if (ticketIds == null || ticketIds.isEmpty()) {
1935 
            return lastActivityMap;
1936 
        }
1937 
        List<Activity> allActivities = activityRepository.selectAll(ticketIds);
1938 
        // Group by ticketId and get the last one (highest id)
1939 
        Map<Integer, List<Activity>> groupedByTicket = allActivities.stream()
1940 
                .collect(Collectors.groupingBy(Activity::getTicketId));
1941 
        for (Map.Entry<Integer, List<Activity>> entry : groupedByTicket.entrySet()) {
1942 
            Activity lastActivity = entry.getValue().stream()
1943 
                    .max(Comparator.comparingInt(Activity::getId))
1944 
                    .orElse(null);
1945 
            if (lastActivity != null) {
1946 
                lastActivityMap.put(entry.getKey(), lastActivity);
1947 
            }
1948 
        }
1949 
        return lastActivityMap;
1950 
    }
1951 
 
1952 
    @Override
35639 amit 1953 
    public Map<Integer, Activity> getLastMessageActivitiesForTickets(List<Integer> ticketIds) {
1954 
        Map<Integer, Activity> lastMessageMap = new HashMap<>();
1955 
        if (ticketIds == null || ticketIds.isEmpty()) {
1956 
            return lastMessageMap;
1957 
        }
1958 
        Set<ActivityType> messageTypes = EnumSet.of(
1959 
                ActivityType.COMMUNICATION_IN, ActivityType.COMMUNICATION_OUT,
1960 
                ActivityType.COMMUNICATION_INTERNAL, ActivityType.OPENED);
1961 
        List<Activity> allActivities = activityRepository.selectAll(ticketIds);
1962 
        Map<Integer, List<Activity>> groupedByTicket = allActivities.stream()
1963 
                .filter(a -> messageTypes.contains(a.getType()))
1964 
                .collect(Collectors.groupingBy(Activity::getTicketId));
1965 
        for (Map.Entry<Integer, List<Activity>> entry : groupedByTicket.entrySet()) {
1966 
            Activity lastMessage = entry.getValue().stream()
1967 
                    .max(Comparator.comparingInt(Activity::getId))
1968 
                    .orElse(null);
1969 
            if (lastMessage != null) {
1970 
                lastMessageMap.put(entry.getKey(), lastMessage);
1971 
            }
1972 
        }
1973 
        return lastMessageMap;
1974 
    }
1975 
 
1976 
    @Override
35626 amit 1977 
    public void notifyPartnerOfExternalCommunication(Ticket ticket, Activity activity) {
1978 
        try {
1979 
            CustomRetailer partner = retailerService.getFofoRetailer(ticket.getFofoId());
1980 
            if (partner == null || partner.getEmail() == null) {
1981 
                return;
1982 
            }
1983 
 
1984 
            TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.selectById(ticket.getSubCategoryId());
1985 
            TicketCategory ticketCategory = ticketCategoryRepository.selectById(ticketSubCategory.getCategoryId());
1986 
 
1987 
            Map<String, Object> model = new HashMap<>();
1988 
            model.put("ticketId", ticket.getId());
1989 
            model.put("partnerName", partner.getBusinessName());
1990 
            model.put("categoryName", ticketCategory.getName());
1991 
            model.put("subCategoryName", ticketSubCategory.getName());
1992 
            model.put("activityMessage", activity.getMessage());
1993 
 
1994 
            emailService.sendMailWithAttachments(
1995 
                    "Update on Your Support Ticket #" + ticket.getId(),
1996 
                    "partner-ticket-update.vm",
1997 
                    model,
1998 
                    new String[]{partner.getEmail()},
1999 
                    null,
2000 
                    null);
2001 
        } catch (Exception e) {
2002 
            LOGGER.error("Failed to send partner notification email for ticket {}", ticket.getId(), e);
2003 
        }
2004 
    }
2005 
 
24383 amit.gupta 2006 
}