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24383 amit.gupta 1 
package com.spice.profitmandi.dao.repository.cs;
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24383 amit.gupta 3 
import com.spice.profitmandi.common.exception.ProfitMandiBusinessException;
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import com.spice.profitmandi.common.model.CustomRetailer;
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import com.spice.profitmandi.common.model.ProfitMandiConstants;
6 
import com.spice.profitmandi.common.util.Utils;
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import com.spice.profitmandi.dao.entity.auth.AuthUser;
31829 amit.gupta 8 
import com.spice.profitmandi.dao.entity.cs.*;
24383 amit.gupta 9 
import com.spice.profitmandi.dao.entity.fofo.ActivityType;
30003 tejbeer 10 
import com.spice.profitmandi.dao.entity.fofo.FofoStore;
32923 ranu 11 
import com.spice.profitmandi.dao.enumuration.auth.CollectionRemark;
24417 govind 12 
import com.spice.profitmandi.dao.enumuration.cs.EscalationType;
34905 ranu 13 
import com.spice.profitmandi.dao.model.*;
24417 govind 14 
import com.spice.profitmandi.dao.repository.auth.AuthRepository;
25570 tejbeer 15 
import com.spice.profitmandi.dao.repository.dtr.FofoStoreRepository;
35635 ranu 16 
import com.spice.profitmandi.service.EmailService;
24417 govind 17 
import com.spice.profitmandi.service.user.RetailerService;
31829 amit.gupta 18 
import org.apache.commons.collections4.map.HashedMap;
19 
import org.apache.commons.lang.RandomStringUtils;
20 
import org.apache.commons.lang.StringUtils;
21 
import org.apache.logging.log4j.LogManager;
22 
import org.apache.logging.log4j.Logger;
34082 ranu 23 
import org.hibernate.Session;
24 
import org.hibernate.SessionFactory;
31829 amit.gupta 25 
import org.springframework.beans.factory.annotation.Autowired;
26 
import org.springframework.cache.annotation.Cacheable;
27 
import org.springframework.mail.javamail.JavaMailSender;
28 
import org.springframework.stereotype.Component;
24383 amit.gupta 29 
 
34082 ranu 30 
import javax.persistence.TypedQuery;
31829 amit.gupta 31 
import java.time.LocalDateTime;
32 
import java.util.*;
33 
import java.util.stream.Collectors;
34 
 
24383 amit.gupta 35 
@Component
36 
public class CsServiceImpl implements CsService {
24417 govind 37 
 
31762 tejbeer 38 
    private static final int ALL_PARTNERS_REGION = 5;
27124 amit.gupta 39 
 
31762 tejbeer 40 
    private static final Logger LOGGER = LogManager.getLogger(CsServiceImpl.class);
24439 govind 41 
 
31762 tejbeer 42 
    private static final String ASSIGNED_TICKET = "Dear %s, New ticket #%s #%s created by %s has been assigned to you. Regards\nSmartdukaan";
43 
    private static final String ESCALATED_TICKET = "Dear %s, Ticket #%s #%s created by %s has been escalated to you. Regards\nSmartdukaan";
44 
    private static final String CATEGORY_CHANGED_TICKET = "Dear team, Category of Ticket #%s created by %s has been changed to %s. Regards\nSmartdukaan";
45 
    private static final String ASSINMENT_SUBJECT = "Assignment Ticket";
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31762 tejbeer 47 
    @Autowired
48 
    TicketRepository ticketRepository;
24417 govind 49 
 
31762 tejbeer 50 
    @Autowired
51 
    JavaMailSender mailSender;
24439 govind 52 
 
31762 tejbeer 53 
    @Autowired
54 
    TicketCategoryRepository ticketCategoryRepository;
24417 govind 55 
 
31762 tejbeer 56 
    @Autowired
57 
    TicketSubCategoryRepository ticketSubCategoryRepository;
24417 govind 58 
 
31762 tejbeer 59 
    @Autowired
60 
    ActivityRepository activityRepository;
24417 govind 61 
 
31762 tejbeer 62 
    @Autowired
32923 ranu 63 
    TicketActivityMediaRepository activityMediaRepository;
64 
 
65 
    @Autowired
31762 tejbeer 66 
    PartnerRegionRepository partnerRegionRepository;
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31762 tejbeer 68 
    @Autowired
69 
    private PositionRepository positionRepository;
24417 govind 70 
 
31762 tejbeer 71 
    @Autowired
72 
    private AuthRepository authRepository;
24417 govind 73 
 
31762 tejbeer 74 
    @Autowired
75 
    private RetailerService retailerService;
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31762 tejbeer 77 
    @Autowired
78 
    private RegionRepository regionRepository;
24417 govind 79 
 
31762 tejbeer 80 
    @Autowired
81 
    private TicketAssignedRepository ticketAssignedRepository;
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31762 tejbeer 83 
    @Autowired
32493 amit.gupta 84 
    private PartnerPositionRepository partnerPositionRepository;
25570 tejbeer 85 
 
31762 tejbeer 86 
    @Autowired
87 
    private FofoStoreRepository fofoStoreRepository;
25570 tejbeer 88 
 
34082 ranu 89 
    @Autowired
90 
    private SessionFactory sessionFactory;
91 
 
35635 ranu 92 
    @Autowired
93 
    EmailService emailService;
94 
 
95 
    @Autowired
96 
    TicketReadStatusRepository ticketReadStatusRepository;
97 
 
98 
 
31762 tejbeer 99 
    @Override
100 
    public void createTicket(int fofoId, int categoryId, int subcategoryId, String message) throws ProfitMandiBusinessException {
32923 ranu 101 
        this.createTicket(fofoId, categoryId, subcategoryId, message, 0);
102 
    }
24417 govind 103 
 
32923 ranu 104 
 
105 
    @Override
106 
    public void createTicket(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId) throws ProfitMandiBusinessException {
107 
 
31762 tejbeer 108 
        ActivityType type = ActivityType.OPENED;
109 
        Ticket ticket = new Ticket();
110 
        ticket.setSubCategoryId(subcategoryId);
111 
        ticket.setFofoId(fofoId);
112 
        ticket.setCreateTimestamp(LocalDateTime.now());
113 
        ticket.setUpdateTimestamp(LocalDateTime.now());
114 
        ticket.setHappyCode(getRandomString());
115 
        ticketRepository.persist(ticket);
32923 ranu 116 
        this.addActivity(ticket, this.createActivity(type, message, createdByAuthId));
117 
        ticket.setFirstActivityId(ticket.getLastActivityId());
33041 ranu 118 
        if (createdByAuthId != 0) {
119 
            int l2AuthUser = this.getAuthUserId(categoryId, EscalationType.L2, fofoId);
32923 ranu 120 
            this.updateTicket(categoryId, subcategoryId, ticket, l2AuthUser, EscalationType.L2);
33041 ranu 121 
        } else {
32923 ranu 122 
            this.assignTicket(ticket);
123 
        }
27124 amit.gupta 124 
 
31762 tejbeer 125 
    }
27124 amit.gupta 126 
 
31762 tejbeer 127 
    @Override
32923 ranu 128 
    public void createTicketWithMedia(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId, ActivityMediaModel selectedRecording) throws ProfitMandiBusinessException {
129 
        ActivityType type = ActivityType.OPENED;
130 
        Ticket ticket = new Ticket();
131 
        ticket.setSubCategoryId(subcategoryId);
132 
        ticket.setFofoId(fofoId);
133 
        ticket.setCreateTimestamp(LocalDateTime.now());
134 
        ticket.setUpdateTimestamp(LocalDateTime.now());
135 
        ticket.setHappyCode(getRandomString());
136 
        ticketRepository.persist(ticket);
137 
        this.addActivity(ticket, this.createActivity(type, message, createdByAuthId));
138 
        this.addMediaActivity(ticket, this.createMediaActivity(selectedRecording));
139 
        ticket.setFirstActivityId(ticket.getLastActivityId());
33041 ranu 140 
        if (createdByAuthId != 0) {
141 
            int l2AuthUser = this.getAuthUserId(categoryId, EscalationType.L2, fofoId);
32923 ranu 142 
            this.updateTicket(categoryId, subcategoryId, ticket, l2AuthUser, EscalationType.L2);
33041 ranu 143 
        } else {
32923 ranu 144 
            this.assignTicket(ticket);
145 
        }
146 
    }
147 
 
33204 ranu 148 
    @Override
32923 ranu 149 
    public TicketActivityMedia createMediaActivity(ActivityMediaModel selectedRecording) {
150 
        TicketActivityMedia activity = new TicketActivityMedia();
151 
        activity.setMobile(selectedRecording.getMobile());
33009 ranu 152 
        // add a prefix endpoint of mediaUrl
34158 tejus.loha 153 
        // String customValue = "https://ccs1.smartpingcc.io/v2/recording/direct/71287091";
33588 ranu 154 
        activity.setMediaUrl(selectedRecording.getMediaUrl());
32923 ranu 155 
        activity.setDurationInSec(selectedRecording.getDurationInSec());
156 
        activity.setCallTime(selectedRecording.getCallConnectTime());
157 
        activity.setCreatedBy(0);
158 
        activity.setCreateTimestamp(LocalDateTime.now());
159 
        activityMediaRepository.persist(activity);
160 
        return activity;
161 
    }
162 
 
33204 ranu 163 
    @Override
32923 ranu 164 
    public void addMediaActivity(Ticket ticket, TicketActivityMedia activity) {
32940 ranu 165 
        activity.setActivityId(ticket.getLastActivityId());
32923 ranu 166 
    }
167 
 
168 
    @Override
169 
    public void createTicketRemarkEscalation(int fofoId, int authId, int categoryId, int subcategoryId, String message, CollectionRemark remark) throws ProfitMandiBusinessException {
170 
 
171 
        ActivityType type = ActivityType.OPENED;
172 
        Ticket ticket = new Ticket();
173 
        ticket.setSubCategoryId(subcategoryId);
174 
        ticket.setFofoId(fofoId);
175 
        ticket.setCreateTimestamp(LocalDateTime.now());
176 
        ticket.setUpdateTimestamp(LocalDateTime.now());
177 
        ticket.setHappyCode(getRandomString());
178 
        ticketRepository.persist(ticket);
179 
        this.addActivity(ticket, this.createActivity(type, String.valueOf(remark), authId));
180 
        ticket.setFirstActivityId(ticket.getLastActivityId());
33041 ranu 181 
        this.assignTicketByAuthId(ticket, authId, EscalationType.L2);
32923 ranu 182 
 
183 
    }
184 
 
185 
 
186 
    @Override
31762 tejbeer 187 
    public void assignTicket(Ticket ticket) throws ProfitMandiBusinessException {
35683 ranu 188 
        this.assignTicket(ticket,0);
189 
    }
190 
 
191 
    @Override
192 
    public void assignTicket(Ticket ticket,int currentUserId) throws ProfitMandiBusinessException {
31762 tejbeer 193 
        TicketAssigned ticketAssigned = null;
194 
        EscalationType newEscalationType = EscalationType.L1;
195 
        if (ticket.getAssignmentId() > 0) {
196 
            ticketAssigned = ticketAssignedRepository.selectById(ticket.getAssignmentId());
197 
            newEscalationType = ticketAssigned.getEscalationType().next();
198 
            if (newEscalationType == null || newEscalationType.equals(EscalationType.Final)) {
199 
                LOGGER.info("Cant escalate further");
200 
                return;
201 
            }
202 
        } else {
203 
            ticket.setL1AuthUser(0);
204 
            ticket.setL2AuthUser(0);
205 
            ticket.setL3AuthUser(0);
206 
            ticket.setL4AuthUser(0);
207 
            ticket.setL5AuthUser(0);
208 
        }
209 
        ticket.setUpdateTimestamp(LocalDateTime.now());
27124 amit.gupta 210 
 
211 
 
31762 tejbeer 212 
        TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.selectById(ticket.getSubCategoryId());
213 
        TicketCategory ticketCategory = ticketCategoryRepository.selectById(ticketSubCategory.getCategoryId());
214 
        Map<Integer, EscalationType> escalationUserMap = new HashedMap<>();
215 
        Set<Integer> assigneeUserIds = new LinkedHashSet<>();
216 
        EscalationType escalationTypeNext = newEscalationType;
217 
        do {
218 
            int assigneeUserId = this.getAuthUserId(ticketCategory.getId(), escalationTypeNext, ticket.getFofoId());
219 
            if (assigneeUserId == 0) {
220 
                escalationTypeNext = escalationTypeNext.next();
221 
                LOGGER.info("Escalation type next {}", escalationTypeNext);
222 
                continue;
223 
            }
224 
            assigneeUserIds.add(assigneeUserId);
225 
            escalationUserMap.put(assigneeUserId, escalationTypeNext);
226 
            switch (escalationTypeNext) {
227 
                case L1:
228 
                    ticket.setL1AuthUser(assigneeUserId);
229 
                    break;
230 
                case L2:
231 
                    ticket.setL2AuthUser(assigneeUserId);
232 
                    break;
233 
                case L3:
234 
                    ticket.setL3AuthUser(assigneeUserId);
235 
                    break;
236 
                case L4:
237 
                    ticket.setL4AuthUser(assigneeUserId);
238 
                    break;
239 
                case L5:
240 
                    ticket.setL5AuthUser(assigneeUserId);
241 
                    break;
27545 tejbeer 242 
 
31762 tejbeer 243 
                default:
244 
                    break;
245 
            }
246 
            escalationTypeNext = escalationTypeNext.next();
247 
            // LOGGER.info("Escalation type next {}", escalationTypeNext);
248 
        } while (!escalationTypeNext.equals(EscalationType.Final));
27124 amit.gupta 249 
 
31762 tejbeer 250 
        int assigneeAuthId = assigneeUserIds.stream().findFirst().orElse(0);
27545 tejbeer 251 
 
31762 tejbeer 252 
        int managerAuthId = 0;
253 
        EscalationType assigneeEscalationType = null;
254 
        if (assigneeAuthId == 0) {
255 
            assigneeAuthId = ProfitMandiConstants.FINAL_AUTH_ID;
256 
            assigneeEscalationType = EscalationType.Final;
257 
            managerAuthId = ProfitMandiConstants.FINAL_AUTH_ID;
258 
        } else {
259 
            assigneeEscalationType = escalationUserMap.get(assigneeAuthId);
260 
            managerAuthId = assigneeUserIds.stream().skip(1).findFirst().orElse(0);
261 
            if (managerAuthId == 0) {
262 
                managerAuthId = ProfitMandiConstants.FINAL_AUTH_ID;
263 
            }
264 
        }
27545 tejbeer 265 
 
31762 tejbeer 266 
        TicketAssigned ticketAssignedNew = new TicketAssigned();
267 
        ticketAssignedNew.setTicketId(ticket.getId());
268 
        ticketAssignedNew.setAssineeId(assigneeAuthId);
269 
        ticketAssignedNew.setEscalationType(assigneeEscalationType);
270 
        ticketAssignedNew.setManagerId(managerAuthId);
35683 ranu 271 
        ticketAssignedNew.setAssignedBy(currentUserId);
31762 tejbeer 272 
        ticketAssignedNew.setCreateTimestamp(LocalDateTime.now());
273 
        ticketAssignedRepository.persist(ticketAssignedNew);
274 
        LOGGER.info(ticketAssigned);
24383 amit.gupta 275 
 
31762 tejbeer 276 
        AuthUser authUser = authRepository.selectById(ticketAssignedNew.getAssineeId());
277 
        AuthUser authUserManager = null;
27124 amit.gupta 278 
 
31762 tejbeer 279 
        // Dont send cc mail if both are same
280 
        if (managerAuthId != assigneeAuthId) {
281 
            authUserManager = authRepository.selectById(managerAuthId);
282 
        }
283 
        ticket.setAssignmentId(ticketAssignedNew.getId());
27124 amit.gupta 284 
 
31762 tejbeer 285 
        List<Activity> activities = activityRepository.selectAll(ticket.getId());
286 
        this.sendAssignedTicketMail(authUser, Arrays.asList(authUserManager), ticket, ticketAssigned != null, activities);
287 
        if (!ticketAssignedNew.getEscalationType().equals(EscalationType.L1)) {
35683 ranu 288 
            this.addActivity(ticket, this.createActivity(ActivityType.ESCALATED, "Ticket ecalated and assigned to " + authUser.getName(), currentUserId));
31762 tejbeer 289 
        } else {
35683 ranu 290 
            this.addActivity(ticket, this.createActivity(ActivityType.ASSIGNED, "Ticket assigned to " + authUser.getName(), currentUserId));
31762 tejbeer 291 
        }
292 
    }
27124 amit.gupta 293 
 
31762 tejbeer 294 
    public void updateTicket(int categoryId, int subCategoryId, Ticket ticket, int authUserId, EscalationType escalationType) throws ProfitMandiBusinessException {
35683 ranu 295 
        this.updateTicket(categoryId, subCategoryId, ticket, authUserId, escalationType, null,0);
33204 ranu 296 
    }
27545 tejbeer 297 
 
33204 ranu 298 
    @Override
35683 ranu 299 
    public void updateTicket(int categoryId, int subCategoryId, Ticket ticket, int authUserId, EscalationType escalationType, ActivityMediaModel recording,int currentUserId) throws ProfitMandiBusinessException {
35647 ranu 300 
        LOGGER.info("subCategoryId {}",subCategoryId);
31762 tejbeer 301 
        TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.getTicketSubCategoryMap().get(subCategoryId);
302 
        if (ticketSubCategory == null) {
303 
            throw new ProfitMandiBusinessException("Could not find subCategoryId " + subCategoryId + "- " + categoryId, "Problem", "Problem");
304 
        }
305 
        String storeName = retailerService.getAllFofoRetailers().get(ticket.getFofoId()).getBusinessName();
306 
        List<TicketAssigned> oldTicketAssignedList = ticketAssignedRepository.selectByTicketIds(Arrays.asList(ticket.getId()));
307 
        for (TicketAssigned oldTicketAssigned : oldTicketAssignedList) {
308 
            ticketAssignedRepository.delete(oldTicketAssigned);
309 
        }
27124 amit.gupta 310 
 
31762 tejbeer 311 
        if (ticket.getSubCategoryId() != ticketSubCategory.getId()) {
312 
            ticket.setSubCategoryId(ticketSubCategory.getId());
313 
            List<Integer> oldAssignedAuthUserIds = oldTicketAssignedList.stream().map(x -> x.getAssineeId()).collect(Collectors.toList());
35394 amit 314 
            List<String> oldAssignedEmailIds = authRepository.selectByIds(oldAssignedAuthUserIds).stream().map(x -> x.getEmailId()).collect(Collectors.toList());
31762 tejbeer 315 
            String mailTo = oldAssignedEmailIds.remove(0);
316 
            String message = String.format(CATEGORY_CHANGED_TICKET, ticket.getId(), storeName, ticketSubCategory.getTicketCategory().getName() + " - " + ticketSubCategory.getName());
317 
            try {
318 
                Utils.sendMailWithAttachments(mailSender, mailTo, oldAssignedEmailIds.toArray(new String[0]), "Ticket Category/Subcategory Changed", message, null);
319 
            } catch (Exception e) {
320 
                LOGGER.info("Could not send mail for ticket {}", ticket.toString());
321 
            }
24417 govind 322 
 
31762 tejbeer 323 
            Activity categoryChangedActivity = this.createActivity(ActivityType.CATEGORY_CHANGED, "Category changed to " + ticketSubCategory.getTicketCategory().getName() + " - " + ticketSubCategory.getName(), 0);
324 
            this.addActivity(ticket, categoryChangedActivity);
34158 tejus.loha 325 
            if (recording != null) {
33204 ranu 326 
                this.addMediaActivity(ticket, this.createMediaActivity(recording));
327 
            }
24439 govind 328 
 
24383 amit.gupta 329 
 
31762 tejbeer 330 
        }
24383 amit.gupta 331 
 
31762 tejbeer 332 
        if (authUserId > 0) {
35683 ranu 333 
            LOGGER.info("authUserId--1111444 {}",authUserId);
31762 tejbeer 334 
            this.assignTicketByAuthId(ticket, authUserId, escalationType);
24417 govind 335 
 
31762 tejbeer 336 
        } else {
35683 ranu 337 
            LOGGER.info("authUserId--11113355 {}",authUserId);
31762 tejbeer 338 
            ticket.setAssignmentId(0);
35683 ranu 339 
            this.assignTicket(ticket,currentUserId);
31762 tejbeer 340 
        }
24417 govind 341 
 
31762 tejbeer 342 
    }
24500 govind 343 
 
31762 tejbeer 344 
    private void assignTicketByAuthId(Ticket ticket, int authUserId, EscalationType escalationType) throws ProfitMandiBusinessException {
24500 govind 345 
 
31762 tejbeer 346 
        AuthUser authUser = authRepository.selectById(authUserId);
24500 govind 347 
 
31762 tejbeer 348 
        LOGGER.info("authUser {}", authUser);
24417 govind 349 
 
31762 tejbeer 350 
        int managerAuthId = authUser.getManagerId();
24417 govind 351 
 
33773 ranu 352 
        TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.selectById(ticket.getSubCategoryId());
353 
        TicketCategory ticketCategory = ticketCategoryRepository.selectById(ticketSubCategory.getCategoryId());
354 
 
355 
        int authUserL2 = this.getAuthUserId(ticketCategory.getId(), EscalationType.L2, ticket.getFofoId());
356 
        int authUserL3 = this.getAuthUserId(ticketCategory.getId(), EscalationType.L3, ticket.getFofoId());
357 
        int authUserL4 = this.getAuthUserId(ticketCategory.getId(), EscalationType.L4, ticket.getFofoId());
358 
        int authUserL5 = this.getAuthUserId(ticketCategory.getId(), EscalationType.L5, ticket.getFofoId());
359 
 
31762 tejbeer 360 
        if (escalationType.equals(EscalationType.L1)) {
361 
            ticket.setL1AuthUser(authUserId);
33773 ranu 362 
            ticket.setL2AuthUser(authUserL2);
363 
            ticket.setL3AuthUser(authUserL3);
364 
            ticket.setL4AuthUser(authUserL4);
365 
            ticket.setL5AuthUser(authUserL5);
31762 tejbeer 366 
        } else if (escalationType.equals(EscalationType.L2)) {
367 
            ticket.setL2AuthUser(authUserId);
33773 ranu 368 
            ticket.setL3AuthUser(authUserL3);
369 
            ticket.setL4AuthUser(authUserL4);
370 
            ticket.setL5AuthUser(authUserL5);
31762 tejbeer 371 
        }
372 
        if (escalationType.equals(EscalationType.L3)) {
373 
            ticket.setL3AuthUser(authUserId);
33773 ranu 374 
            ticket.setL4AuthUser(authUserL4);
375 
            ticket.setL5AuthUser(authUserL5);
31762 tejbeer 376 
        }
377 
        if (escalationType.equals(EscalationType.L4)) {
30426 tejbeer 378 
 
31762 tejbeer 379 
            ticket.setL4AuthUser(authUserId);
33773 ranu 380 
            ticket.setL5AuthUser(authUserL5);
31762 tejbeer 381 
        }
382 
        if (escalationType.equals(EscalationType.L5)) {
383 
            ticket.setL5AuthUser(authUserId);
384 
        }
30426 tejbeer 385 
 
24417 govind 386 
 
31762 tejbeer 387 
        TicketAssigned ticketAssignedNew = new TicketAssigned();
388 
        ticketAssignedNew.setTicketId(ticket.getId());
389 
        ticketAssignedNew.setAssineeId(authUserId);
390 
        ticketAssignedNew.setEscalationType(escalationType);
391 
        ticketAssignedNew.setManagerId(managerAuthId);
392 
        ticketAssignedNew.setCreateTimestamp(LocalDateTime.now());
393 
        ticketAssignedRepository.persist(ticketAssignedNew);
24439 govind 394 
 
31762 tejbeer 395 
        LOGGER.info("ticketAssignedNew {}", ticketAssignedNew);
24439 govind 396 
 
24500 govind 397 
 
31762 tejbeer 398 
        AuthUser authUserManager = null;
24439 govind 399 
 
24500 govind 400 
 
31762 tejbeer 401 
        // Dont send cc mail if both are same
402 
        if (managerAuthId != authUserId) {
403 
            authUserManager = authRepository.selectById(managerAuthId);
404 
        }
405 
        ticket.setAssignmentId(ticketAssignedNew.getId());
27124 amit.gupta 406 
 
25570 tejbeer 407 
 
31762 tejbeer 408 
        List<Activity> activities = activityRepository.selectAll(ticket.getId());
25570 tejbeer 409 
 
31762 tejbeer 410 
        this.sendAssignedTicketMail(authUser, Arrays.asList(authUserManager), ticket, false, activities);
411 
        if (!ticketAssignedNew.getEscalationType().equals(EscalationType.L1)) {
412 
            this.addActivity(ticket, this.createActivity(ActivityType.ESCALATED, "Ticket ecalated and assigned to " + authUser.getName(), 0));
413 
        } else {
414 
            this.addActivity(ticket, this.createActivity(ActivityType.ASSIGNED, "Ticket assigned to " + authUser.getName(), 0));
415 
        }
25570 tejbeer 416 
 
31762 tejbeer 417 
    }
25570 tejbeer 418 
 
31762 tejbeer 419 
    @Override
420 
    public Activity createActivity(ActivityType activityType, String message, int createdBy) {
421 
        Activity activity = new Activity();
422 
        activity.setMessage(message);
423 
        activity.setCreatedBy(createdBy);
424 
        activity.setType(activityType);
425 
        activity.setCreateTimestamp(LocalDateTime.now());
426 
        activityRepository.persist(activity);
427 
        return activity;
428 
    }
25570 tejbeer 429 
 
31762 tejbeer 430 
    @Override
33244 ranu 431 
    public int getAuthUserId(int categoryId, EscalationType escalationType, int fofoId) throws ProfitMandiBusinessException {
31762 tejbeer 432 
        int authUserId = 0;
433 
        List<Position> positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType);
434 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
435 
        // Add all Partner regions id
436 
        regionIds.add(ALL_PARTNERS_REGION);
437 
        LOGGER.info("Escalation Type {}, Region Ids {}", escalationType, regionIds);
32493 amit.gupta 438 
        List<Integer> partnerPositionsIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, Arrays.asList(0, fofoId)).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
33022 amit.gupta 439 
 
31829 amit.gupta 440 
        List<Position> positionAssignee = positions.stream().filter(x -> x.isTicketAssignee() && partnerPositionsIds.contains(x.getId())).collect(Collectors.toList());
31762 tejbeer 441 
        LOGGER.info("User List List {}", positions.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList()));
34276 ranu 442 
        LOGGER.info("positionAssignee List {}", positionAssignee);
31829 amit.gupta 443 
        if (positionAssignee.size() > 0) {
34276 ranu 444 
 
35394 amit 445 
            List<AuthUser> authUsers = authRepository.selectByIds(
33022 amit.gupta 446 
                    positionAssignee.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList()));
31762 tejbeer 447 
            authUsers = authUsers.stream().filter(x -> x.isActive()).collect(Collectors.toList());
34276 ranu 448 
            LOGGER.info("Auth User List {}", authUsers);
31762 tejbeer 449 
            if (authUsers.size() > 0) {
450 
                authUserId = authUsers.get(0).getId();
451 
                /*
452 
                 * Random rand = new Random(); authUserId =
453 
                 * authUsers.get(rand.nextInt(authUsers.size())).getId();
454 
                 */
455 
            }
456 
        }
457 
        return authUserId;
25570 tejbeer 458 
 
31762 tejbeer 459 
    }
25597 amit.gupta 460 
 
34921 ranu 461 
    @Override
462 
    public int getAuthUserIdWithoutTicketAssignee(int categoryId, EscalationType escalationType, int fofoId) throws ProfitMandiBusinessException {
463 
        int authUserId = 0;
464 
        List<Position> positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType);
465 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
466 
        // Add all Partner regions id
467 
        regionIds.add(ALL_PARTNERS_REGION);
468 
        LOGGER.info("Escalation Type {}, Region Ids {}", escalationType, regionIds);
469 
        List<Integer> partnerPositionsIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, Arrays.asList(0, fofoId)).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
33022 amit.gupta 470 
 
34921 ranu 471 
        List<Position> positionAssignee = positions.stream().filter(x -> partnerPositionsIds.contains(x.getId())).collect(Collectors.toList());
472 
        LOGGER.info("User List List {}", positions.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList()));
473 
        LOGGER.info("positionAssignee List {}", positionAssignee);
474 
        if (positionAssignee.size() > 0) {
475 
 
35394 amit 476 
            List<AuthUser> authUsers = authRepository.selectByIds(
34921 ranu 477 
                    positionAssignee.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList()));
478 
            authUsers = authUsers.stream().filter(x -> x.isActive()).collect(Collectors.toList());
479 
            LOGGER.info("Auth User List {}", authUsers);
480 
            if (authUsers.size() > 0) {
481 
                authUserId = authUsers.get(0).getId();
482 
                /*
483 
                 * Random rand = new Random(); authUserId =
484 
                 * authUsers.get(rand.nextInt(authUsers.size())).getId();
485 
                 */
486 
            }
487 
        }
488 
        return authUserId;
489 
 
490 
    }
491 
 
492 
 
31762 tejbeer 493 
    @Override
494 
    public void addActivity(Ticket ticket, Activity activity) {
495 
        activity.setTicketId(ticket.getId());
496 
        ticket.setLastActivity(activity.getType());
497 
        ticket.setLastActivityId(activity.getId());
498 
    }
25597 amit.gupta 499 
 
31762 tejbeer 500 
    private String getRandomString() {
501 
        int length = 4;
502 
        boolean useLetters = false;
503 
        boolean useNumbers = true;
504 
        String generatedString = RandomStringUtils.random(length, useLetters, useNumbers);
505 
        return generatedString;
506 
    }
25721 tejbeer 507 
 
31762 tejbeer 508 
    @Override
509 
    public void addPartnerToRegion(int regionId, List<Integer> fofoIds) {
25721 tejbeer 510 
 
31762 tejbeer 511 
        for (int fofoId : fofoIds) {
512 
            PartnerRegion partnerRegion = new PartnerRegion();
513 
            partnerRegion.setFofoId(fofoId);
514 
            partnerRegion.setRegionId(regionId);
515 
            partnerRegionRepository.persist(partnerRegion);
516 
        }
517 
    }
25721 tejbeer 518 
 
31762 tejbeer 519 
    @Override
520 
    public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMap(List<TicketAssigned> ticketAssigneds) {
35454 amit 521 
        if (ticketAssigneds == null || ticketAssigneds.isEmpty()) {
522 
            return new HashMap<>();
523 
        }
524 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
525 
        List<Integer> assigneeIds = ticketAssigneds.stream()
526 
                .map(TicketAssigned::getAssineeId)
527 
                .distinct()
528 
                .collect(Collectors.toList());
529 
        Map<Integer, AuthUser> authUserById = authRepository.selectByIds(assigneeIds).stream()
530 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
531 
 
31762 tejbeer 532 
        Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
533 
        for (TicketAssigned ticketAssigned : ticketAssigneds) {
35454 amit 534 
            authUserIdAndAuthUserMap.put(ticketAssigned.getTicketId(), authUserById.get(ticketAssigned.getAssineeId()));
31762 tejbeer 535 
        }
536 
        return authUserIdAndAuthUserMap;
537 
    }
31465 tejbeer 538 
 
31762 tejbeer 539 
    @Override
540 
    public Map<Integer, AuthUser> getTicketIdAndAuthUserMapUsingTickets(List<Ticket> tickets) {
35454 amit 541 
        if (tickets == null || tickets.isEmpty()) {
542 
            return new HashMap<>();
543 
        }
544 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
545 
        List<Integer> authUserIds = tickets.stream()
35562 ranu 546 
                .map(this::getEffectiveAuthUserId)
35454 amit 547 
                .filter(id -> id != null && id > 0)
548 
                .distinct()
549 
                .collect(Collectors.toList());
550 
        Map<Integer, AuthUser> authUserById = authRepository.selectByIds(authUserIds).stream()
551 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
552 
 
31762 tejbeer 553 
        Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
554 
        for (Ticket ticket : tickets) {
35454 amit 555 
            authUserIdAndAuthUserMap.put(ticket.getId(), authUserById.get(ticket.getL1AuthUser()));
31762 tejbeer 556 
        }
557 
        return authUserIdAndAuthUserMap;
558 
    }
31152 tejbeer 559 
 
35562 ranu 560 
    private Integer getEffectiveAuthUserId(Ticket ticket) {
561 
 
562 
        if (ticket.getL1AuthUser() > 0) {
563 
            return ticket.getL1AuthUser();
564 
        }
565 
        if (ticket.getL2AuthUser() > 0) {
566 
            return ticket.getL2AuthUser();
567 
        }
568 
        if (ticket.getL3AuthUser() > 0) {
569 
            return ticket.getL3AuthUser();
570 
        }
35563 ranu 571 
        if (ticket.getL4AuthUser() > 0) {
572 
            return ticket.getL4AuthUser();
573 
        }
35562 ranu 574 
        return null;
575 
    }
576 
 
577 
 
31762 tejbeer 578 
    @Override
579 
    public Map<Integer, TicketSubCategory> getSubCategoryIdAndSubCategoryMap(List<Integer> subCategoryIds) {
580 
        Map<Integer, TicketSubCategory> subCategoryIdAndSubCategoryMap = new HashMap<>();
581 
        subCategoryIdAndSubCategoryMap = ticketSubCategoryRepository.selectByIds(subCategoryIds).stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
582 
        return subCategoryIdAndSubCategoryMap;
583 
    }
31152 tejbeer 584 
 
31762 tejbeer 585 
    @Override
33244 ranu 586 
    public Map<Integer, CustomRetailer> getPartnerByFofoIds(List<Ticket> tickets) throws ProfitMandiBusinessException {
31762 tejbeer 587 
        List<Integer> fofoIds = new ArrayList<>();
588 
        LOGGER.info(tickets);
589 
        if (tickets == null) {
590 
            return null;
591 
        }
592 
        for (Ticket ticket : tickets) {
593 
            fofoIds.add(ticket.getFofoId());
594 
        }
25721 tejbeer 595 
 
31762 tejbeer 596 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
25721 tejbeer 597 
 
31762 tejbeer 598 
        Map<Integer, CustomRetailer> fofoIdsAndCustomRetailer = fofoIds.stream().distinct().map(x -> customRetailerMap.get(x)).filter(x -> x != null).collect(Collectors.toList()).stream().collect(Collectors.toMap(x -> x.getPartnerId(), x -> x));
599 
        return fofoIdsAndCustomRetailer;
600 
    }
25799 tejbeer 601 
 
31762 tejbeer 602 
    @Override
603 
    public List<TicketCategory> getAllTicketCategotyFromSubCategory() {
25721 tejbeer 604 
 
31830 amit.gupta 605 
        Collection<TicketSubCategory> ticketSubCategories = ticketSubCategoryRepository.getTicketSubCategoryMap().values();
606 
        return new ArrayList<>(ticketSubCategories.stream().map(x -> x.getTicketCategory()).collect(Collectors.toSet()));
31762 tejbeer 607 
    }
25799 tejbeer 608 
 
31762 tejbeer 609 
    @Override
610 
    public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMapUsingPositions(List<Position> positions) {
35454 amit 611 
        if (positions == null || positions.isEmpty()) {
612 
            return new HashMap<>();
31762 tejbeer 613 
        }
35454 amit 614 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
615 
        List<Integer> authUserIds = positions.stream()
616 
                .map(Position::getAuthUserId)
617 
                .filter(id -> id != null && id > 0)
618 
                .distinct()
619 
                .collect(Collectors.toList());
620 
        return authRepository.selectByIds(authUserIds).stream()
621 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
31762 tejbeer 622 
    }
25721 tejbeer 623 
 
31762 tejbeer 624 
    @Override
625 
    public Map<Integer, TicketCategory> getCategoryIdAndCategoryUsingPositions(List<Position> positions) {
35454 amit 626 
        if (positions == null || positions.isEmpty()) {
627 
            return new HashMap<>();
31762 tejbeer 628 
        }
35454 amit 629 
        // OPTIMIZED: Batch fetch all categories instead of N+1 queries
630 
        List<Integer> categoryIds = positions.stream()
631 
                .map(Position::getCategoryId)
632 
                .filter(id -> id != null && id > 0)
633 
                .distinct()
634 
                .collect(Collectors.toList());
635 
        return ticketCategoryRepository.selectAll(categoryIds).stream()
636 
                .collect(Collectors.toMap(TicketCategory::getId, tc -> tc, (a, b) -> a));
31762 tejbeer 637 
    }
29318 tejbeer 638 
 
31762 tejbeer 639 
    @Override
640 
    public Map<Integer, Region> getRegionIdAndRegionMap(List<Position> positions) {
35454 amit 641 
        if (positions == null || positions.isEmpty()) {
642 
            return new HashMap<>();
31762 tejbeer 643 
        }
35454 amit 644 
        // OPTIMIZED: Batch fetch all regions instead of N+1 queries
645 
        Set<Integer> regionIds = positions.stream()
646 
                .map(Position::getRegionId)
647 
                .filter(id -> id != null && id > 0)
648 
                .collect(Collectors.toSet());
649 
        return regionRepository.selectAll().stream()
650 
                .filter(r -> regionIds.contains(r.getId()))
651 
                .collect(Collectors.toMap(Region::getId, r -> r, (a, b) -> a));
31762 tejbeer 652 
    }
29318 tejbeer 653 
 
31762 tejbeer 654 
    private void sendAssignedTicketMail(AuthUser authUserTo, List<AuthUser> authUsersCc, Ticket ticket, boolean isEscalated, List<Activity> activities) throws ProfitMandiBusinessException {
655 
        try {
656 
            String[] ccTo = authUsersCc.stream().filter(x -> x != null).map(x -> x.getEmailId()).toArray(String[]::new);
25721 tejbeer 657 
 
31762 tejbeer 658 
            String messageFormat = null;
659 
            if (isEscalated) {
660 
                messageFormat = ESCALATED_TICKET;
661 
            } else {
662 
                messageFormat = ASSIGNED_TICKET;
663 
            }
664 
            String message = String.format(messageFormat, authUserTo.getName(), ticket.getId(), activities.get(0).getMessage(), retailerService.getFofoRetailer(ticket.getFofoId()).getBusinessName());
665 
            Utils.sendMailWithAttachments(mailSender, authUserTo.getEmailId(), ccTo, ASSINMENT_SUBJECT, message, null);
666 
        } catch (Exception e) {
667 
            e.printStackTrace();
668 
            throw new ProfitMandiBusinessException("Ticket Assingment", authUserTo.getEmailId(), "Could not send ticket assignment mail");
669 
        }
670 
    }
26298 tejbeer 671 
 
31762 tejbeer 672 
    @Override
33244 ranu 673 
    public Map<Integer, List<CustomRetailer>> getPositionCustomRetailerMap(List<Position> positions) throws ProfitMandiBusinessException {
31762 tejbeer 674 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
675 
        Map<Integer, List<CustomRetailer>> positionRetailerMap = new HashMap<>();
35443 amit 676 
 
677 
        // Batch fetch all PartnerPositions upfront to avoid N+1 queries
678 
        List<Integer> positionIds = positions.stream().map(Position::getId).collect(Collectors.toList());
679 
        Map<Integer, List<Integer>> positionIdToFofoIdsMap = partnerPositionRepository.selectByPositionIds(positionIds)
680 
                .stream()
681 
                .collect(Collectors.groupingBy(
682 
                        pp -> pp.getPositionId(),
683 
                        Collectors.mapping(pp -> pp.getFofoId(), Collectors.toList())
684 
                ));
685 
 
686 
        // Collect all region IDs that might need lookup (positions with fofoId=0)
687 
        Set<Integer> regionIdsNeedingLookup = new HashSet<>();
31762 tejbeer 688 
        for (Position position : positions) {
35443 amit 689 
            List<Integer> fofoIds = positionIdToFofoIdsMap.get(position.getId());
690 
            if (fofoIds != null && fofoIds.contains(0)) {
691 
                regionIdsNeedingLookup.add(position.getRegionId());
692 
            }
693 
        }
26978 tejbeer 694 
 
35443 amit 695 
        // Batch fetch all PartnerRegions for regions needing lookup
696 
        Map<Integer, List<Integer>> regionIdToFofoIdsMap = new HashMap<>();
697 
        if (!regionIdsNeedingLookup.isEmpty()) {
698 
            regionIdToFofoIdsMap = partnerRegionRepository.selectAllByRegionIds(new ArrayList<>(regionIdsNeedingLookup))
699 
                    .stream()
700 
                    .collect(Collectors.groupingBy(
701 
                            pr -> pr.getRegionId(),
702 
                            Collectors.mapping(pr -> pr.getFofoId(), Collectors.toList())
703 
                    ));
704 
        }
26978 tejbeer 705 
 
35443 amit 706 
        // Build the result map using pre-fetched data
707 
        for (Position position : positions) {
708 
            List<Integer> fofoIds = positionIdToFofoIdsMap.get(position.getId());
709 
            if (fofoIds == null || fofoIds.isEmpty()) {
710 
                continue;
711 
            }
712 
 
713 
            if (fofoIds.contains(0)) {
714 
                // Need region-based lookup
715 
                fofoIds = regionIdToFofoIdsMap.get(position.getRegionId());
716 
                if (fofoIds == null || fofoIds.contains(0)) {
717 
                    fofoIds = new ArrayList<>(customRetailerMap.keySet());
31762 tejbeer 718 
                }
35443 amit 719 
            }
26978 tejbeer 720 
 
35443 amit 721 
            positionRetailerMap.put(position.getId(),
722 
                    fofoIds.stream()
723 
                            .map(customRetailerMap::get)
724 
                            .filter(x -> x != null)
725 
                            .collect(Collectors.toList()));
31762 tejbeer 726 
        }
727 
        return positionRetailerMap;
728 
    }
26978 tejbeer 729 
 
31762 tejbeer 730 
    @Override
33244 ranu 731 
    public Map<Integer, List<CustomRetailer>> getRegionPartners(List<Position> positions) throws ProfitMandiBusinessException {
31762 tejbeer 732 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
733 
        Map<Integer, List<CustomRetailer>> positionIdAndpartnerRegionMap = new HashedMap<>();
26978 tejbeer 734 
 
35443 amit 735 
        // Batch fetch all PartnerRegions upfront to avoid N+1 queries
736 
        List<Integer> regionIds = positions.stream().map(Position::getRegionId).distinct().collect(Collectors.toList());
737 
        Map<Integer, List<Integer>> regionIdToFofoIdsMap = partnerRegionRepository.selectAllByRegionIds(regionIds)
738 
                .stream()
739 
                .collect(Collectors.groupingBy(
740 
                        pr -> pr.getRegionId(),
741 
                        Collectors.mapping(pr -> pr.getFofoId(), Collectors.toList())
742 
                ));
26978 tejbeer 743 
 
35443 amit 744 
        // Fetch all store IDs once in case any region has fofoId=0
745 
        List<Integer> allStoreIds = null;
26978 tejbeer 746 
 
35443 amit 747 
        for (Position position : positions) {
748 
            List<Integer> fofoIds = regionIdToFofoIdsMap.get(position.getRegionId());
749 
            if (fofoIds == null || fofoIds.isEmpty()) {
750 
                continue;
31762 tejbeer 751 
            }
26978 tejbeer 752 
 
35443 amit 753 
            if (fofoIds.contains(0)) {
754 
                if (allStoreIds == null) {
755 
                    allStoreIds = fofoStoreRepository.selectAll().stream().map(x -> x.getId()).collect(Collectors.toList());
756 
                }
757 
                fofoIds = allStoreIds;
758 
            }
759 
 
760 
            Map<Integer, CustomRetailer> fofoRetailers = fofoIds.stream()
761 
                    .map(customRetailerMap::get)
762 
                    .filter(x -> x != null)
763 
                    .collect(Collectors.toMap(x -> x.getPartnerId(), x -> x, (a, b) -> a));
764 
            positionIdAndpartnerRegionMap.put(position.getRegionId(), new ArrayList<>(fofoRetailers.values()));
31762 tejbeer 765 
        }
26978 tejbeer 766 
 
31762 tejbeer 767 
        return positionIdAndpartnerRegionMap;
768 
    }
26978 tejbeer 769 
 
31762 tejbeer 770 
    @Override
771 
    @Cacheable(value = "authUserEmailMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 772 
    public Map<String, Set<String>> getAuthUserPartnerEmailMapping() throws ProfitMandiBusinessException {
31762 tejbeer 773 
        Map<String, Set<String>> storeGuyMap = new HashMap<>();
774 
        Set<Integer> activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId()).collect(Collectors.toSet());
35443 amit 775 
 
776 
        // Batch fetch positions by category IDs instead of multiple calls
777 
        List<Position> categoryPositions = positionRepository.selectPositionByCategoryIds(Arrays.asList(
778 
                ProfitMandiConstants.TICKET_CATEGORY_SALES,
779 
                ProfitMandiConstants.TICKET_CATEGORY_RBM,
780 
                ProfitMandiConstants.TICKET_CATEGORY_ABM));
31762 tejbeer 781 
        Map<Integer, Position> positionsMap = categoryPositions.stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
29229 tejbeer 782 
 
35443 amit 783 
        // Batch fetch all AuthUsers upfront to avoid N+1 queries
784 
        Set<Integer> authUserIds = categoryPositions.stream().map(Position::getAuthUserId).collect(Collectors.toSet());
785 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(new ArrayList<>(authUserIds)).stream()
786 
                .collect(Collectors.toMap(AuthUser::getId, x -> x));
787 
 
31762 tejbeer 788 
        Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
789 
        for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
790 
            int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
791 
            Set<String> partnerEmails = positionPartnerEntry.getValue().stream().filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getEmail()).collect(Collectors.toSet());
35443 amit 792 
            AuthUser authUser = authUserMap.get(authUserId);
793 
            if (authUser != null && authUser.isActive()) {
31762 tejbeer 794 
                if (!storeGuyMap.containsKey(authUser.getEmailId())) {
795 
                    storeGuyMap.put(authUser.getEmailId(), partnerEmails);
796 
                } else {
797 
                    storeGuyMap.get(authUser.getEmailId()).addAll(partnerEmails);
798 
                }
799 
            }
800 
        }
801 
        return storeGuyMap;
802 
    }
29229 tejbeer 803 
 
31762 tejbeer 804 
    @Override
805 
    @Cacheable(value = "authUserEmailPartnerIdMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 806 
    public Map<String, Set<Integer>> getAuthUserPartnerIdMapping() throws ProfitMandiBusinessException {
31762 tejbeer 807 
        Map<String, Set<Integer>> storeGuyMap = new HashMap<>();
808 
        Set<Integer> activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId()).collect(Collectors.toSet());
35443 amit 809 
 
810 
        // Batch fetch positions by category IDs instead of multiple calls
811 
        List<Position> categoryPositions = positionRepository.selectPositionByCategoryIds(Arrays.asList(
812 
                ProfitMandiConstants.TICKET_CATEGORY_SALES,
813 
                ProfitMandiConstants.TICKET_CATEGORY_RBM,
814 
                ProfitMandiConstants.TICKET_CATEGORY_ABM,
815 
                ProfitMandiConstants.TICKET_CATEGORY_BUSINESSINTELLIGENT,
816 
                ProfitMandiConstants.TICKET_CATEGORY_TRAINING));
31762 tejbeer 817 
        Map<Integer, Position> positionsMap = categoryPositions.stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
31161 tejbeer 818 
 
35443 amit 819 
        // Batch fetch all AuthUsers upfront to avoid N+1 queries
820 
        Set<Integer> authUserIds = categoryPositions.stream().map(Position::getAuthUserId).collect(Collectors.toSet());
821 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(new ArrayList<>(authUserIds)).stream()
822 
                .collect(Collectors.toMap(AuthUser::getId, x -> x));
823 
 
31762 tejbeer 824 
        Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
825 
        for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
826 
            int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
827 
            Set<Integer> partnerIds = positionPartnerEntry.getValue().stream().filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getPartnerId()).collect(Collectors.toSet());
35443 amit 828 
            AuthUser authUser = authUserMap.get(authUserId);
829 
            if (authUser != null && authUser.isActive()) {
31762 tejbeer 830 
                if (!storeGuyMap.containsKey(authUser.getEmailId())) {
831 
                    storeGuyMap.put(authUser.getEmailId(), partnerIds);
832 
                } else {
833 
                    storeGuyMap.get(authUser.getEmailId()).addAll(partnerIds);
834 
                }
835 
            }
836 
        }
837 
        return storeGuyMap;
838 
    }
31472 tejbeer 839 
 
31762 tejbeer 840 
    @Override
841 
    @Cacheable(value = "authUserPartnerEmailPartnerIdMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 842 
    public Map<String, Set<Integer>> getAuthUserPartnerIdMappingByCategoryIds(List<Integer> categoryIds, boolean activeOnly) throws ProfitMandiBusinessException {
31762 tejbeer 843 
        Map<String, Set<Integer>> authUserPartnerMap = new HashMap<>();
844 
        Set<Integer> activeFofoIds;
845 
        if (activeOnly) {
846 
            activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId()).collect(Collectors.toSet());
26298 tejbeer 847 
 
31762 tejbeer 848 
        } else {
849 
            activeFofoIds = fofoStoreRepository.selectAll().stream().map(x -> x.getId()).collect(Collectors.toSet());
26298 tejbeer 850 
 
31762 tejbeer 851 
        }
26298 tejbeer 852 
 
31762 tejbeer 853 
        List<Position> categoryPositions = positionRepository.selectPositionByCategoryIds(categoryIds);
854 
        Map<Integer, Position> positionsMap = categoryPositions.stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
26298 tejbeer 855 
 
35454 amit 856 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
857 
        List<Integer> authUserIds = categoryPositions.stream()
858 
                .map(Position::getAuthUserId)
859 
                .filter(id -> id != null && id > 0)
860 
                .distinct()
861 
                .collect(Collectors.toList());
862 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream()
863 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
864 
 
31762 tejbeer 865 
        Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
866 
        for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
867 
            int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
868 
            Set<Integer> partnerIds = positionPartnerEntry.getValue().stream().filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getPartnerId()).collect(Collectors.toSet());
35454 amit 869 
            AuthUser authUser = authUserMap.get(authUserId);
870 
            if (authUser != null && authUser.isActive()) {
31762 tejbeer 871 
                if (!authUserPartnerMap.containsKey(authUser.getEmailId())) {
872 
                    authUserPartnerMap.put(authUser.getEmailId(), partnerIds);
873 
                } else {
874 
                    authUserPartnerMap.get(authUser.getEmailId()).addAll(partnerIds);
875 
                }
876 
            }
877 
        }
878 
        return authUserPartnerMap;
879 
    }
26298 tejbeer 880 
 
31762 tejbeer 881 
    @Override
34082 ranu 882 
    public Map<Integer, List<Integer>> authUserpartnerIdMap(int authId, int categoryId) {
883 
        Session session = sessionFactory.getCurrentSession();
884 
 
34084 ranu 885 
        Map<Integer, List<Integer>> authUserpartnerIdMap = new HashMap<>();
34082 ranu 886 
 
34158 tejus.loha 887 
        List<Position> authPositions = positionRepository.selectPositionbyCategoryIdAndAuthId(categoryId, authId);
34082 ranu 888 
 
35454 amit 889 
        // OPTIMIZED: Batch fetch all PartnerPositions instead of N+1 queries
890 
        List<Integer> positionIds = authPositions.stream()
891 
                .map(Position::getId)
34084 ranu 892 
                .collect(Collectors.toList());
35454 amit 893 
        List<PartnerPosition> partnerPositions = partnerPositionRepository.selectByPositionIds(positionIds);
34082 ranu 894 
 
34084 ranu 895 
        if (partnerPositions.stream().anyMatch(partnerPosition -> partnerPosition.getFofoId() == 0)) {
896 
            List<FofoStore> activeFofoStores = fofoStoreRepository.selectActiveStores();
897 
 
898 
            List<Integer> fofoStoreIds = activeFofoStores.stream()
899 
                    .map(FofoStore::getId) // Extract the IDs of FofoStores
900 
                    .collect(Collectors.toList());
901 
 
902 
            authUserpartnerIdMap.put(authId, fofoStoreIds);
903 
 
34158 tejus.loha 904 
        } else {
34084 ranu 905 
            final TypedQuery<AuthUserPartnerMapModel> typedQuerySimilar = session
906 
                    .createNamedQuery("Position.Auth_User_Partner_Maping", AuthUserPartnerMapModel.class);
907 
 
908 
            typedQuerySimilar.setParameter("authId", authId);
909 
            typedQuerySimilar.setParameter("categoryId", categoryId);
910 
 
911 
            List<AuthUserPartnerMapModel> authUserPartnerMapModels = typedQuerySimilar.getResultList();
912 
 
913 
            authUserpartnerIdMap = authUserPartnerMapModels.stream()
914 
                    .collect(Collectors.groupingBy(
915 
                            AuthUserPartnerMapModel::getAuthId,
916 
                            Collectors.mapping(AuthUserPartnerMapModel::getFofoId, Collectors.toList())
917 
                    ));
918 
 
919 
        }
920 
 
34082 ranu 921 
        LOGGER.info("partnerusermap {}", authUserpartnerIdMap);
922 
        return authUserpartnerIdMap;
923 
    }
924 
 
925 
    @Override
33244 ranu 926 
    public List<String> getAuthUserByPartnerId(int fofoId) throws ProfitMandiBusinessException {
26298 tejbeer 927 
 
31762 tejbeer 928 
        List<String> emails = new ArrayList<>();
929 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
26298 tejbeer 930 
 
31762 tejbeer 931 
        regionIds.add(5);// All partners Id;
26298 tejbeer 932 
 
32493 amit.gupta 933 
        List<Integer> partnerPositionIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, Arrays.asList(fofoId, 0)).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
26448 amit.gupta 934 
 
31762 tejbeer 935 
        LOGGER.info("partnerPositionIds" + partnerPositionIds);
27205 amit.gupta 936 
 
35394 amit 937 
        List<Position> positions = positionRepository.selectByIds(partnerPositionIds);
27548 tejbeer 938 
 
34905 ranu 939 
        positions = positions.stream().filter(x -> (x.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_SALES || x.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_RBM || x.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_ABM)).collect(Collectors.toList());
27548 tejbeer 940 
 
31762 tejbeer 941 
        if (!positions.isEmpty()) {
35454 amit 942 
            // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
943 
            List<Integer> authUserIds = positions.stream()
944 
                    .map(Position::getAuthUserId)
945 
                    .filter(id -> id != null && id > 0)
946 
                    .distinct()
947 
                    .collect(Collectors.toList());
948 
            Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream()
949 
                    .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
950 
 
31762 tejbeer 951 
            for (Position partnerPostionId : positions) {
35454 amit 952 
                AuthUser authUser = authUserMap.get(partnerPostionId.getAuthUserId());
31762 tejbeer 953 
                LOGGER.info("authUser" + authUser);
35454 amit 954 
                if (authUser != null) {
955 
                    emails.add(authUser.getEmailId());
956 
                }
31762 tejbeer 957 
            }
958 
        }
27548 tejbeer 959 
 
31762 tejbeer 960 
        return emails;
961 
    }
27548 tejbeer 962 
 
31762 tejbeer 963 
    @Override
33244 ranu 964 
    public Map<EscalationType, String> getAuthUserAndEsclationTypeByPartnerId(int fofoId) throws ProfitMandiBusinessException {
27548 tejbeer 965 
 
31762 tejbeer 966 
        List<String> emails = new ArrayList<>();
967 
        Map<EscalationType, String> emailEsclationTypeMap = new HashMap<>();
968 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
27548 tejbeer 969 
 
31762 tejbeer 970 
        regionIds.add(5);// All partners Id;
971 
        List<Integer> fofoIds = new ArrayList<>();
972 
        fofoIds.add(fofoId);
973 
        fofoIds.add(0);
27548 tejbeer 974 
 
33074 amit.gupta 975 
        //LOGGER.info("fofoIds" + fofoIds);
32493 amit.gupta 976 
        List<Integer> partnerPositionIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, fofoIds).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
27548 tejbeer 977 
 
33074 amit.gupta 978 
        //LOGGER.info("partnerPositionIds" + partnerPositionIds);
28377 tejbeer 979 
 
35454 amit 980 
        // OPTIMIZED: Batch fetch all positions instead of N+1 queries
981 
        List<Position> positions = positionRepository.selectByIds(partnerPositionIds).stream()
982 
                .filter(p -> p.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_SALES)
983 
                .collect(Collectors.toList());
28377 tejbeer 984 
 
35454 amit 985 
        if (!positions.isEmpty()) {
986 
            // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
987 
            List<Integer> authUserIds = positions.stream()
988 
                    .map(Position::getAuthUserId)
989 
                    .filter(id -> id != null && id > 0)
990 
                    .distinct()
991 
                    .collect(Collectors.toList());
992 
            Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream()
993 
                    .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
994 
 
995 
            for (Position position : positions) {
996 
                AuthUser authUser = authUserMap.get(position.getAuthUserId());
33074 amit.gupta 997 
                //LOGGER.info("authUser" + authUser);
35454 amit 998 
                if (authUser != null) {
999 
                    emailEsclationTypeMap.put(position.getEscalationType(), authUser.getEmailId());
1000 
                }
31762 tejbeer 1001 
            }
1002 
        }
28377 tejbeer 1003 
 
33074 amit.gupta 1004 
        //LOGGER.info("emailEsclationTypeMap" + emailEsclationTypeMap);
28377 tejbeer 1005 
 
31762 tejbeer 1006 
        return emailEsclationTypeMap;
1007 
    }
31020 tejbeer 1008 
 
31762 tejbeer 1009 
    @Override
1010 
    @Cacheable(value = "authUserIdPartnerIdMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 1011 
    public Map<Integer, List<Integer>> getAuthUserIdPartnerIdMapping() throws ProfitMandiBusinessException {
31762 tejbeer 1012 
        Map<Integer, List<Integer>> storeGuyMap = new HashMap<>();
1013 
        Set<Integer> activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId()).collect(Collectors.toSet());
31020 tejbeer 1014 
 
34077 tejus.loha 1015 
        List<Position> categoryPositions = positionRepository.selectAllPosition();
31020 tejbeer 1016 
 
31762 tejbeer 1017 
        Map<Integer, Position> positionsMap = categoryPositions.stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
29229 tejbeer 1018 
 
35454 amit 1019 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
1020 
        List<Integer> authUserIds = categoryPositions.stream()
1021 
                .map(Position::getAuthUserId)
1022 
                .filter(id -> id != null && id > 0)
1023 
                .distinct()
1024 
                .collect(Collectors.toList());
1025 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream()
1026 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
1027 
 
31762 tejbeer 1028 
        Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
1029 
        for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
1030 
            int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
1031 
            List<Integer> partnerIds = positionPartnerEntry.getValue().stream().filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getPartnerId()).collect(Collectors.toList());
35454 amit 1032 
            AuthUser authUser = authUserMap.get(authUserId);
31762 tejbeer 1033 
            if (authUser != null && authUser.isActive()) {
1034 
                if (!storeGuyMap.containsKey(authUserId)) {
1035 
                    storeGuyMap.put(authUserId, partnerIds);
1036 
                } else {
1037 
                    storeGuyMap.get(authUserId).addAll(partnerIds);
1038 
                }
1039 
            }
1040 
        }
1041 
        storeGuyMap.keySet().stream().forEach(x -> {
1042 
            List<Integer> fofoIds = storeGuyMap.get(x);
1043 
            storeGuyMap.put(x, fofoIds.stream().distinct().collect(Collectors.toList()));
1044 
        });
1045 
        return storeGuyMap;
1046 
    }
28908 tejbeer 1047 
 
31762 tejbeer 1048 
    @Override
1049 
    @Cacheable(value = "L1L2Mapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 1050 
    public Map<Integer, List<Integer>> getL2L1Mapping() throws ProfitMandiBusinessException {
31762 tejbeer 1051 
        List<Position> l1SalesPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1052 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L1);
1053 
        List<Position> l2SalesPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1054 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L2);
28908 tejbeer 1055 
 
33074 amit.gupta 1056 
        //LOGGER.info("position" + l1SalesPositions);
31762 tejbeer 1057 
        Map<Integer, List<Integer>> authUserPartnerListMap = this.getAuthUserIdPartnerIdMapping();
33074 amit.gupta 1058 
        //LOGGER.info("map" + authUserPartnerListMap);
28908 tejbeer 1059 
 
31762 tejbeer 1060 
        Map<Integer, List<Integer>> l2l1ListMap = new HashMap<>();
29318 tejbeer 1061 
 
31762 tejbeer 1062 
        for (Position l2SalePosition : l2SalesPositions) {
1063 
            int l2AuthUserId = l2SalePosition.getAuthUserId();
1064 
            if (authUserPartnerListMap.containsKey(l2SalePosition.getAuthUserId())) {
1065 
                List<Integer> mappedL1AuthUsers = new ArrayList<>();
1066 
                l2l1ListMap.put(l2AuthUserId, mappedL1AuthUsers);
1067 
                List<Integer> l2FofoIds = authUserPartnerListMap.get(l2AuthUserId);
1068 
                for (Position l1SalePosition : l1SalesPositions) {
1069 
                    int l1AuthUserId = l1SalePosition.getAuthUserId();
1070 
                    if (authUserPartnerListMap.containsKey(l1AuthUserId)) {
1071 
                        List<Integer> l1FofoIds = authUserPartnerListMap.get(l1SalePosition.getAuthUserId());
1072 
                        if (l2FofoIds.containsAll(l1FofoIds)) {
1073 
                            mappedL1AuthUsers.add(l1AuthUserId);
1074 
                        }
1075 
                    }
28856 manish 1076 
 
31762 tejbeer 1077 
                }
1078 
            }
29296 manish 1079 
 
31762 tejbeer 1080 
        }
29296 manish 1081 
 
31762 tejbeer 1082 
        return l2l1ListMap;
1083 
    }
29296 manish 1084 
 
31762 tejbeer 1085 
    @Override
1086 
    public Map<Integer, List<AuthUser>> getAssignedAuthList(List<Ticket> tickets) {
1087 
        if (tickets.size() == 0) {
1088 
            return new HashMap<>();
1089 
        }
1090 
        List<TicketAssigned> ticketAssignedList = ticketAssignedRepository.selectByTicketIds(tickets.stream().map(x -> x.getId()).collect(Collectors.toList()));
1091 
        List<Integer> authUserIds = ticketAssignedList.stream().map(x -> x.getAssineeId()).distinct().collect(Collectors.toList());
35394 amit 1092 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
31762 tejbeer 1093 
        return ticketAssignedList.stream().collect(Collectors.groupingBy(x -> x.getTicketId(), Collectors.mapping(x -> authUserMap.get(x.getAssineeId()), Collectors.toList())));
1094 
    }
28908 tejbeer 1095 
 
31762 tejbeer 1096 
    @Override
33244 ranu 1097 
    public Map<EscalationType, AuthUser> getAuthUserAndEsclationByPartnerId(int fofoId) throws ProfitMandiBusinessException {
31762 tejbeer 1098 
        Map<EscalationType, AuthUser> authuserEsclationTypeMap = new HashMap<>();
1099 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
28908 tejbeer 1100 
 
35592 amit 1101 
        regionIds.add(ALL_PARTNERS_REGION);// All partners Id;
31762 tejbeer 1102 
        List<Integer> fofoIds = new ArrayList<>();
1103 
        fofoIds.add(fofoId);
1104 
        fofoIds.add(0);
28908 tejbeer 1105 
 
32493 amit.gupta 1106 
        List<Integer> partnerPositionIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, fofoIds).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
28908 tejbeer 1107 
 
35592 amit 1108 
        if (partnerPositionIds.isEmpty()) {
1109 
            return authuserEsclationTypeMap;
1110 
        }
30003 tejbeer 1111 
 
35592 amit 1112 
        // OPTIMIZED: Batch fetch all positions instead of N+1 queries
1113 
        List<Position> salesPositions = positionRepository.selectByIds(partnerPositionIds).stream()
1114 
                .filter(p -> p.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_SALES)
1115 
                .collect(Collectors.toList());
30003 tejbeer 1116 
 
35592 amit 1117 
        if (salesPositions.isEmpty()) {
1118 
            return authuserEsclationTypeMap;
1119 
        }
30003 tejbeer 1120 
 
35592 amit 1121 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
1122 
        List<Integer> authUserIds = salesPositions.stream()
1123 
                .map(Position::getAuthUserId)
1124 
                .filter(id -> id != null && id > 0)
1125 
                .distinct()
1126 
                .collect(Collectors.toList());
1127 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream()
1128 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
1129 
 
1130 
        for (Position position : salesPositions) {
1131 
            AuthUser authUser = authUserMap.get(position.getAuthUserId());
1132 
            if (authUser != null) {
31762 tejbeer 1133 
                authuserEsclationTypeMap.put(position.getEscalationType(), authUser);
1134 
            }
1135 
        }
30003 tejbeer 1136 
 
31762 tejbeer 1137 
        return authuserEsclationTypeMap;
1138 
    }
30044 tejbeer 1139 
 
31762 tejbeer 1140 
    @Override
35394 amit 1141 
    public Map<Integer, Map<EscalationType, AuthUser>> getAuthUserAndEsclationByPartnerIds(Set<Integer> fofoIds) throws ProfitMandiBusinessException {
1142 
        Map<Integer, Map<EscalationType, AuthUser>> result = new HashMap<>();
1143 
 
1144 
        if (fofoIds == null || fofoIds.isEmpty()) {
1145 
            return result;
1146 
        }
1147 
 
1148 
        // Initialize result map
1149 
        for (Integer fofoId : fofoIds) {
1150 
            result.put(fofoId, new HashMap<>());
1151 
        }
1152 
 
1153 
        // Batch fetch all partner regions
1154 
        List<Integer> fofoIdListWithZero = new ArrayList<>(fofoIds);
1155 
        fofoIdListWithZero.add(0);
1156 
        List<PartnerRegion> allPartnerRegions = partnerRegionRepository.selectByfofoIds(fofoIdListWithZero);
1157 
 
1158 
        // Build fofoId -> regionIds map
1159 
        Map<Integer, Set<Integer>> fofoRegionMap = new HashMap<>();
1160 
        for (Integer fofoId : fofoIds) {
1161 
            fofoRegionMap.put(fofoId, new HashSet<>());
1162 
            fofoRegionMap.get(fofoId).add(ALL_PARTNERS_REGION);
1163 
        }
1164 
        for (PartnerRegion pr : allPartnerRegions) {
1165 
            int prFofoId = pr.getFofoId();
1166 
            if (prFofoId == 0) {
1167 
                for (Integer fid : fofoIds) {
1168 
                    fofoRegionMap.get(fid).add(pr.getRegionId());
1169 
                }
1170 
            } else if (fofoIds.contains(prFofoId)) {
1171 
                fofoRegionMap.get(prFofoId).add(pr.getRegionId());
1172 
            }
1173 
        }
1174 
 
1175 
        // Collect all region IDs
1176 
        Set<Integer> allRegionIds = fofoRegionMap.values().stream()
1177 
                .flatMap(Set::stream).collect(Collectors.toSet());
1178 
 
1179 
        // Batch fetch all partner positions
1180 
        List<PartnerPosition> allPartnerPositions = partnerPositionRepository.selectByRegionIdAndPartnerId(
1181 
                new ArrayList<>(allRegionIds), fofoIdListWithZero);
1182 
 
1183 
        // Collect all position IDs
1184 
        Set<Integer> allPositionIds = allPartnerPositions.stream()
1185 
                .map(PartnerPosition::getPositionId).collect(Collectors.toSet());
1186 
 
1187 
        // Batch fetch all positions for SALES category
1188 
        List<Position> salesPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1189 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, null);
1190 
        Map<Integer, Position> positionMap = salesPositions.stream()
1191 
                .filter(p -> allPositionIds.contains(p.getId()))
1192 
                .collect(Collectors.toMap(Position::getId, p -> p, (a, b) -> a));
1193 
 
1194 
        // Collect all auth user IDs and batch fetch
1195 
        Set<Integer> authUserIds = positionMap.values().stream()
1196 
                .map(Position::getAuthUserId).collect(Collectors.toSet());
1197 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(new ArrayList<>(authUserIds))
1198 
                .stream().collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
1199 
 
1200 
        // For each fofoId, find matching positions and build result
1201 
        for (Integer fofoId : fofoIds) {
1202 
            Set<Integer> regionIds = fofoRegionMap.get(fofoId);
1203 
            Map<EscalationType, AuthUser> escalationMap = result.get(fofoId);
1204 
 
1205 
            for (PartnerPosition pp : allPartnerPositions) {
1206 
                if (regionIds.contains(pp.getRegionId()) &&
1207 
                    (pp.getFofoId() == 0 || pp.getFofoId() == fofoId)) {
1208 
                    Position position = positionMap.get(pp.getPositionId());
1209 
                    if (position != null) {
1210 
                        AuthUser authUser = authUserMap.get(position.getAuthUserId());
1211 
                        if (authUser != null) {
1212 
                            escalationMap.put(position.getEscalationType(), authUser);
1213 
                        }
1214 
                    }
1215 
                }
1216 
            }
1217 
        }
1218 
 
1219 
        return result;
1220 
    }
1221 
 
1222 
    @Override
33244 ranu 1223 
    public List<AuthUser> getAuthUserIdByPartnerId(int fofoId) throws ProfitMandiBusinessException {
33041 ranu 1224 
        return this.getAuthUserIdByPartnerId(fofoId, EscalationType.escalations.toArray(new EscalationType[0]));
1225 
    }
1226 
 
1227 
    @Override
33244 ranu 1228 
    public List<AuthUser> getAuthUserIdByPartnerId(int fofoId, EscalationType... escalationTypes) throws ProfitMandiBusinessException {
31762 tejbeer 1229 
        List<AuthUser> authUsers = new ArrayList<>();
1230 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
30044 tejbeer 1231 
 
31762 tejbeer 1232 
        regionIds.add(5);// All partners Id;
1233 
        List<Integer> fofoIds = new ArrayList<>();
1234 
        fofoIds.add(fofoId);
1235 
        fofoIds.add(0);
30044 tejbeer 1236 
 
33074 amit.gupta 1237 
        //LOGGER.info("fofoIds" + fofoIds);
32493 amit.gupta 1238 
        List<Integer> partnerPositionIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, fofoIds).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
30003 tejbeer 1239 
 
33074 amit.gupta 1240 
        //LOGGER.info("partnerPositionIds" + partnerPositionIds);
34905 ranu 1241 
        List<Integer> allowedTicketCategoryIds = Arrays.asList(ProfitMandiConstants.TICKET_CATEGORY_SALES, ProfitMandiConstants.TICKET_CATEGORY_RBM,ProfitMandiConstants.TICKET_CATEGORY_ABM);
30003 tejbeer 1242 
 
30044 tejbeer 1243 
 
35394 amit 1244 
        List<Position> escalationBasedPositions = positionRepository.selectByIds(partnerPositionIds).stream().filter(x -> allowedTicketCategoryIds.contains(x.getCategoryId()) &&
33041 ranu 1245 
                Arrays.stream(escalationTypes)
1246 
                        .anyMatch(y -> y.equals(x.getEscalationType()))).collect(Collectors.toList());
30003 tejbeer 1247 
 
33041 ranu 1248 
        List<Integer> authUserIds = escalationBasedPositions.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList());
30003 tejbeer 1249 
 
35394 amit 1250 
        return authRepository.selectByIds(authUserIds);
30003 tejbeer 1251 
 
31762 tejbeer 1252 
    }
30044 tejbeer 1253 
 
31762 tejbeer 1254 
    @Override
1255 
    public List<AuthUser> getAuthUserIds(int categoryId, List<EscalationType> escalationType) {
30044 tejbeer 1256 
 
31762 tejbeer 1257 
        List<Position> positions = positionRepository.selectPositionbyCategoryIdAndEscalationTypes(categoryId, escalationType);
1258 
        List<Integer> authIds = positions.stream().map(x -> x.getAuthUserId()).distinct().collect(Collectors.toList());
30003 tejbeer 1259 
 
33074 amit.gupta 1260 
        //LOGGER.info("authIds" + authIds);
35058 amit 1261 
        List<AuthUser> authUsers = null;
1262 
        if (authIds.size() > 0) {
35394 amit 1263 
            authUsers = authRepository.selectByIds(authIds);
35058 amit 1264 
        } else {
1265 
            authUsers = new ArrayList<>();
1266 
        }
30003 tejbeer 1267 
 
31762 tejbeer 1268 
        LOGGER.info("authUsers" + authUsers);
1269 
        return authUsers;
1270 
    }
1271 
 
1272 
    @Override
1273 
    public List<AuthUser> getAuthUserByCategoryId(int categoryId, EscalationType escalationType) {
1274 
 
1275 
        List<Position> positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType);
1276 
        List<Integer> authIds = positions.stream().map(x -> x.getAuthUserId()).distinct().collect(Collectors.toList());
1277 
 
1278 
        LOGGER.info("authIds" + authIds);
1279 
        List<AuthUser> authUsers = new ArrayList<>();
1280 
        if (!authIds.isEmpty()) {
35394 amit 1281 
            authUsers = authRepository.selectByIds(authIds);
31762 tejbeer 1282 
        }
1283 
 
1284 
        LOGGER.info("authUsers" + authUsers);
1285 
        return authUsers;
1286 
    }
1287 
 
1288 
    @Override
1289 
    @Cacheable(value = "authUserByCategoryId", cacheManager = "thirtyMinsTimeOutCacheManager")
1290 
    public List<AuthUser> getAuthUserByCategoryId(int categoryId) {
1291 
        List<Position> positions = positionRepository.selectPositionByCategoryId(categoryId);
1292 
        List<Integer> authIds = positions.stream().map(x -> x.getAuthUserId()).distinct().collect(Collectors.toList());
1293 
 
1294 
        LOGGER.info("authIds" + authIds);
1295 
 
35394 amit 1296 
        List<AuthUser> authUsers = authRepository.selectByIds(authIds).stream().filter(x -> x.getActive()).collect(Collectors.toList());
31762 tejbeer 1297 
 
1298 
        LOGGER.info("authUsers" + authUsers);
1299 
        return authUsers;
1300 
    }
1301 
 
34380 amit.gupta 1302 
    private class SaleRoles1 {
31762 tejbeer 1303 
 
1304 
        private List<String> l1;
1305 
        private List<String> l2;
1306 
        private List<String> l3;
1307 
        private List<String> l4;
1308 
 
34380 amit.gupta 1309 
        public SaleRoles1() {
31762 tejbeer 1310 
            l1 = new ArrayList<>();
1311 
            l2 = new ArrayList<>();
1312 
            l3 = new ArrayList<>();
1313 
            l4 = new ArrayList<>();
1314 
        }
1315 
 
1316 
        public List<String> getL1() {
1317 
            return l1;
1318 
        }
1319 
 
1320 
        public List<String> getL2() {
1321 
            return l2;
1322 
        }
1323 
 
1324 
        public List<String> getL3() {
1325 
            return l3;
1326 
        }
1327 
 
1328 
        public List<String> getL4() {
1329 
            return l4;
1330 
        }
1331 
 
1332 
        @Override
1333 
        public String toString() {
1334 
            return "SaleRoles [l1=" + l1 + ", l2=" + l2 + ", l3=" + l3 + ", l4=" + l4 + "]";
1335 
        }
1336 
 
1337 
    }
1338 
 
33161 ranu 1339 
 
31762 tejbeer 1340 
    @Override
1341 
    @Cacheable(value = "partnerSaleHeader", cacheManager = "oneDayCacheManager")
33244 ranu 1342 
    public Map<Integer, FofoReportingModel> getPartnerIdSalesHeaders() throws ProfitMandiBusinessException {
34380 amit.gupta 1343 
        Map<String, SaleRoles1> partnerEmailSalesMap = new HashMap<>();
31762 tejbeer 1344 
 
1345 
        List<Position> positions = positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_SALES);
1346 
        Map<Integer, AuthUser> authUsersMap = authRepository.selectAllActiveUser().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1347 
        Map<Integer, List<CustomRetailer>> positionIdRetailerMap = this.getPositionCustomRetailerMap(positions);
1348 
        for (Position position : positions) {
1349 
            List<CustomRetailer> crList = positionIdRetailerMap.get(position.getId());
1350 
            if (crList == null)
1351 
                continue;
1352 
            for (CustomRetailer cr : crList) {
1353 
                if (!partnerEmailSalesMap.containsKey(cr.getEmail())) {
34380 amit.gupta 1354 
                    partnerEmailSalesMap.put(cr.getEmail(), new SaleRoles1());
31762 tejbeer 1355 
                }
34380 amit.gupta 1356 
                SaleRoles1 saleRoles1 = partnerEmailSalesMap.get(cr.getEmail());
31762 tejbeer 1357 
                AuthUser authUser = authUsersMap.get(position.getAuthUserId());
1358 
                if (authUser == null) {
1359 
                    continue;
1360 
                }
1361 
                String name = authUser.getFirstName() + " " + authUser.getLastName();
1362 
                if (position.getEscalationType().equals(EscalationType.L1)) {
34380 amit.gupta 1363 
                    saleRoles1.getL1().add(name);
31762 tejbeer 1364 
                } else if (position.getEscalationType().equals(EscalationType.L2)) {
34380 amit.gupta 1365 
                    saleRoles1.getL2().add(name);
31762 tejbeer 1366 
                }
1367 
 
1368 
            }
1369 
        }
1370 
 
1371 
        Set<CustomRetailer> allCrList = new HashSet<>();
1372 
        for (List<CustomRetailer> cr : positionIdRetailerMap.values()) {
1373 
            allCrList.addAll(cr);
1374 
        }
1375 
 
1376 
        Map<Integer, FofoStore> fofoStoresMap = fofoStoreRepository.selectActiveStores().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1377 
 
1378 
        Map<Integer, FofoReportingModel> partnerIdSalesHeadersMap = new HashMap<>();
1379 
 
33378 ranu 1380 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
1381 
        for (Map.Entry<Integer, CustomRetailer> customRetailerEntry : customRetailerMap.entrySet()) {
1382 
 
1383 
            CustomRetailer customRetailer = customRetailerEntry.getValue();
1384 
 
1385 
            String code = customRetailer.getCode();
31762 tejbeer 1386 
            // String storeName = "SmartDukaan-" +
1387 
            // fofoStore.getCode().replaceAll("[a-zA-Z]", "");
33378 ranu 1388 
            String businessName = customRetailer.getBusinessName();
31762 tejbeer 1389 
            try {
34158 tejus.loha 1390 
                String stateManager = StringUtils.join(new HashSet(partnerEmailSalesMap.get(customRetailer.getEmail()).getL2()), ", ");
1391 
                String territoryManager = StringUtils.join(new HashSet(partnerEmailSalesMap.get(customRetailer.getEmail()).getL1()), ", ");
31762 tejbeer 1392 
 
1393 
                FofoReportingModel reportingModel = new FofoReportingModel();
1394 
                reportingModel.setBusinessName(businessName);
1395 
                reportingModel.setCode(code);
33378 ranu 1396 
                reportingModel.setFofoId(customRetailer.getPartnerId());
31762 tejbeer 1397 
                reportingModel.setRegionalManager(stateManager);
1398 
                reportingModel.setTerritoryManager(territoryManager);
33378 ranu 1399 
                partnerIdSalesHeadersMap.put(customRetailer.getPartnerId(), reportingModel);
31762 tejbeer 1400 
            } catch (Exception e) {
33378 ranu 1401 
                LOGGER.warn("Could not find partner with email - {}", customRetailer.getEmail());
31762 tejbeer 1402 
            }
1403 
        }
1404 
        return partnerIdSalesHeadersMap;
1405 
 
1406 
    }
1407 
 
33161 ranu 1408 
 
34905 ranu 1409 
    private class ABMRoles {
1410 
 
1411 
        private List<String> l1;
1412 
        private List<String> l2;
1413 
        private List<String> l3;
1414 
        private List<String> l4;
1415 
 
1416 
        public ABMRoles() {
1417 
            l1 = new ArrayList<>();
1418 
            l2 = new ArrayList<>();
1419 
            l3 = new ArrayList<>();
1420 
            l4 = new ArrayList<>();
1421 
        }
1422 
 
1423 
        public List<String> getL1() {
1424 
            return l1;
1425 
        }
1426 
 
1427 
        public List<String> getL2() {
1428 
            return l2;
1429 
        }
1430 
 
1431 
        public List<String> getL3() {
1432 
            return l3;
1433 
        }
1434 
 
1435 
        public List<String> getL4() {
1436 
            return l4;
1437 
        }
1438 
 
1439 
        @Override
1440 
        public String toString() {
1441 
            return "SaleRoles [l1=" + l1 + ", l2=" + l2 + ", l3=" + l3 + ", l4=" + l4 + "]";
1442 
        }
1443 
 
1444 
    }
1445 
 
1446 
 
1447 
    @Override
1448 
    @Cacheable(value = "partnerABMHeader", cacheManager = "oneDayCacheManager")
1449 
    public Map<Integer, FofoAbmReportingModel> getPartnerIdABMHeaders() throws ProfitMandiBusinessException {
1450 
        Map<String, ABMRoles> partnerEmailABMMap = new HashMap<>();
1451 
 
1452 
        List<Position> positions = positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_ABM);
1453 
        Map<Integer, AuthUser> authUsersMap = authRepository.selectAllActiveUser().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1454 
        Map<Integer, List<CustomRetailer>> positionIdRetailerMap = this.getPositionCustomRetailerMap(positions);
1455 
        for (Position position : positions) {
1456 
            List<CustomRetailer> crList = positionIdRetailerMap.get(position.getId());
1457 
            if (crList == null)
1458 
                continue;
1459 
            for (CustomRetailer cr : crList) {
1460 
                if (!partnerEmailABMMap.containsKey(cr.getEmail())) {
1461 
                    partnerEmailABMMap.put(cr.getEmail(), new ABMRoles());
1462 
                }
1463 
                ABMRoles abmRoles = partnerEmailABMMap.get(cr.getEmail());
1464 
                AuthUser authUser = authUsersMap.get(position.getAuthUserId());
1465 
                if (authUser == null) {
1466 
                    continue;
1467 
                }
1468 
                String name = authUser.getFirstName() + " " + authUser.getLastName();
1469 
                if (position.getEscalationType().equals(EscalationType.L1)) {
1470 
                    abmRoles.getL1().add(name);
1471 
                } else if (position.getEscalationType().equals(EscalationType.L2)) {
1472 
                    abmRoles.getL2().add(name);
1473 
                }
1474 
 
1475 
            }
1476 
        }
1477 
 
1478 
        Set<CustomRetailer> allCrList = new HashSet<>();
1479 
        for (List<CustomRetailer> cr : positionIdRetailerMap.values()) {
1480 
            allCrList.addAll(cr);
1481 
        }
1482 
 
1483 
        Map<Integer, FofoStore> fofoStoresMap = fofoStoreRepository.selectActiveStores().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1484 
 
1485 
        Map<Integer, FofoAbmReportingModel> partnerIdAbmHeadersMap = new HashMap<>();
1486 
 
1487 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
1488 
        for (Map.Entry<Integer, CustomRetailer> customRetailerEntry : customRetailerMap.entrySet()) {
1489 
 
1490 
            CustomRetailer customRetailer = customRetailerEntry.getValue();
1491 
 
1492 
            String code = customRetailer.getCode();
1493 
            // String storeName = "SmartDukaan-" +
1494 
            // fofoStore.getCode().replaceAll("[a-zA-Z]", "");
1495 
            String businessName = customRetailer.getBusinessName();
1496 
            try {
1497 
                String l2Manager = StringUtils.join(new HashSet(partnerEmailABMMap.get(customRetailer.getEmail()).getL2()), ", ");
1498 
                String l1Manager = StringUtils.join(new HashSet(partnerEmailABMMap.get(customRetailer.getEmail()).getL1()), ", ");
1499 
 
1500 
                if (StringUtils.isEmpty(l1Manager)) {
1501 
                    l2Manager = StringUtils.join(new HashSet(partnerEmailABMMap.get(customRetailer.getEmail()).getL2()), ", ");
1502 
                }
1503 
 
1504 
                FofoAbmReportingModel reportingModel = new FofoAbmReportingModel();
1505 
                reportingModel.setBusinessName(businessName);
1506 
                reportingModel.setCode(code);
1507 
                reportingModel.setFofoId(customRetailer.getPartnerId());
1508 
                reportingModel.setL1Manager(l2Manager);
1509 
                reportingModel.setL2Manager(l1Manager);
1510 
                partnerIdAbmHeadersMap.put(customRetailer.getPartnerId(), reportingModel);
1511 
            } catch (Exception e) {
1512 
                LOGGER.warn("Could not find partner with email - {}", customRetailer.getEmail());
1513 
            }
1514 
        }
1515 
        return partnerIdAbmHeadersMap;
1516 
 
1517 
    }
1518 
 
1519 
 
33161 ranu 1520 
    private class RBMRoles {
1521 
 
1522 
        private List<String> l1;
1523 
        private List<String> l2;
1524 
        private List<String> l3;
1525 
        private List<String> l4;
1526 
 
1527 
        public RBMRoles() {
1528 
            l1 = new ArrayList<>();
1529 
            l2 = new ArrayList<>();
1530 
            l3 = new ArrayList<>();
1531 
            l4 = new ArrayList<>();
1532 
        }
1533 
 
1534 
        public List<String> getL1() {
1535 
            return l1;
1536 
        }
1537 
 
1538 
        public List<String> getL2() {
1539 
            return l2;
1540 
        }
1541 
 
1542 
        public List<String> getL3() {
1543 
            return l3;
1544 
        }
1545 
 
1546 
        public List<String> getL4() {
1547 
            return l4;
1548 
        }
1549 
 
1550 
        @Override
1551 
        public String toString() {
1552 
            return "RBMRoles [l1=" + l1 + ", l2=" + l2 + ", l3=" + l3 + ", l4=" + l4 + "]";
1553 
        }
1554 
 
1555 
    }
1556 
 
31762 tejbeer 1557 
    @Override
33161 ranu 1558 
    @Cacheable(value = "partnerRBMHeader", cacheManager = "oneDayCacheManager")
33244 ranu 1559 
    public Map<Integer, FofoRBMReportingModel> getPartnerIdRBMHeaders() throws ProfitMandiBusinessException {
33161 ranu 1560 
        Map<String, RBMRoles> partnerEmailRbmMap = new HashMap<>();
1561 
 
1562 
        List<Position> positions = positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_RBM);
1563 
        Map<Integer, AuthUser> authUsersMap = authRepository.selectAllActiveUser().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1564 
        Map<Integer, List<CustomRetailer>> positionIdRetailerMap = this.getPositionCustomRetailerMap(positions);
1565 
        for (Position position : positions) {
1566 
            List<CustomRetailer> crList = positionIdRetailerMap.get(position.getId());
1567 
            if (crList == null)
1568 
                continue;
1569 
            for (CustomRetailer cr : crList) {
1570 
                if (!partnerEmailRbmMap.containsKey(cr.getEmail())) {
1571 
                    partnerEmailRbmMap.put(cr.getEmail(), new RBMRoles());
1572 
                }
1573 
                RBMRoles rbmRole = partnerEmailRbmMap.get(cr.getEmail());
1574 
                AuthUser authUser = authUsersMap.get(position.getAuthUserId());
1575 
                if (authUser == null) {
1576 
                    continue;
1577 
                }
1578 
                String name = authUser.getFirstName() + " " + authUser.getLastName();
1579 
                if (position.getEscalationType().equals(EscalationType.L1)) {
1580 
                    rbmRole.getL1().add(name);
1581 
                } else if (position.getEscalationType().equals(EscalationType.L2)) {
1582 
                    rbmRole.getL2().add(name);
1583 
                }
1584 
 
1585 
            }
1586 
        }
1587 
 
1588 
        Set<CustomRetailer> allCrList = new HashSet<>();
1589 
        for (List<CustomRetailer> cr : positionIdRetailerMap.values()) {
1590 
            allCrList.addAll(cr);
1591 
        }
1592 
 
1593 
 
1594 
        Map<Integer, FofoRBMReportingModel> partnerIdRbmHeadersMap = new HashMap<>();
1595 
 
33377 amit.gupta 1596 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
1597 
        for (Map.Entry<Integer, CustomRetailer> customRetailerEntry : customRetailerMap.entrySet()) {
1598 
 
1599 
            CustomRetailer customRetailer = customRetailerEntry.getValue();
1600 
 
1601 
            String code = customRetailer.getCode();
33161 ranu 1602 
            // String storeName = "SmartDukaan-" +
1603 
            // fofoStore.getCode().replaceAll("[a-zA-Z]", "");
33377 amit.gupta 1604 
            String businessName = customRetailer.getBusinessName();
33161 ranu 1605 
            try {
33377 amit.gupta 1606 
                String L2User = StringUtils.join(partnerEmailRbmMap.get(customRetailer.getEmail()).getL2(), ", ");
1607 
                String L1USer = StringUtils.join(partnerEmailRbmMap.get(customRetailer.getEmail()).getL1(), ", ");
33161 ranu 1608 
 
1609 
                FofoRBMReportingModel reportingModel = new FofoRBMReportingModel();
1610 
                reportingModel.setBusinessName(businessName);
1611 
                reportingModel.setCode(code);
33377 amit.gupta 1612 
                reportingModel.setFofoId(customRetailer.getPartnerId());
35180 amit 1613 
                reportingModel.setL1Manager(L1USer);
1614 
                reportingModel.setL2Manager(L2User);
33377 amit.gupta 1615 
                partnerIdRbmHeadersMap.put(customRetailer.getPartnerId(), reportingModel);
33161 ranu 1616 
            } catch (Exception e) {
33377 amit.gupta 1617 
                LOGGER.warn("Could not find partner with email - {}", customRetailer.getEmail());
33161 ranu 1618 
            }
1619 
        }
1620 
        return partnerIdRbmHeadersMap;
1621 
 
1622 
    }
1623 
 
1624 
    @Override
31762 tejbeer 1625 
    public Map<Integer, TicketCategory> getSubCategoryIdAndCategoryMap(List<Integer> subCategoryIds) {
1626 
        Map<Integer, TicketCategory> subCategoryIdAndCategoryMap = new HashMap<>();
35592 amit 1627 
        if (subCategoryIds == null || subCategoryIds.isEmpty()) {
1628 
            return subCategoryIdAndCategoryMap;
1629 
        }
31762 tejbeer 1630 
 
1631 
        List<TicketSubCategory> ticketSubCategories = ticketSubCategoryRepository.selectByIds(subCategoryIds);
1632 
 
35592 amit 1633 
        // OPTIMIZED: Batch fetch all categories instead of N+1 queries
1634 
        List<Integer> categoryIds = ticketSubCategories.stream()
1635 
                .map(TicketSubCategory::getCategoryId)
1636 
                .distinct()
1637 
                .collect(Collectors.toList());
1638 
        Map<Integer, TicketCategory> categoryMap = ticketCategoryRepository.selectAll(categoryIds).stream()
1639 
                .collect(Collectors.toMap(TicketCategory::getId, tc -> tc, (a, b) -> a));
1640 
 
31762 tejbeer 1641 
        for (TicketSubCategory ticketSubCategory : ticketSubCategories) {
35592 amit 1642 
            subCategoryIdAndCategoryMap.put(ticketSubCategory.getId(), categoryMap.get(ticketSubCategory.getCategoryId()));
31762 tejbeer 1643 
        }
1644 
        return subCategoryIdAndCategoryMap;
1645 
    }
1646 
 
35394 amit 1647 
    @Override
1648 
    public Map<Integer, Map<String, Integer>> getBmAsmRbmAuthUserIdsByFofoIds(Set<Integer> fofoIds) throws ProfitMandiBusinessException {
1649 
        Map<Integer, Map<String, Integer>> result = new HashMap<>();
1650 
 
1651 
        if (fofoIds == null || fofoIds.isEmpty()) {
1652 
            return result;
1653 
        }
1654 
 
1655 
        // Initialize result map with empty values for each fofoId
1656 
        for (Integer fofoId : fofoIds) {
1657 
            Map<String, Integer> roleMap = new HashMap<>();
1658 
            roleMap.put("BM", 0);
1659 
            roleMap.put("ASM", 0);
1660 
            roleMap.put("RBM", 0);
1661 
            result.put(fofoId, roleMap);
1662 
        }
1663 
 
1664 
        // Fetch positions by category + escalation type (same for all fofoIds)
1665 
        List<Position> bmPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1666 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L2);
1667 
        List<Position> asmPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1668 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L1);
1669 
        List<Position> rbmPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1670 
                ProfitMandiConstants.TICKET_CATEGORY_RBM, EscalationType.L1);
1671 
 
1672 
        // Batch fetch all partner regions for all fofoIds
1673 
        List<Integer> fofoIdList = new ArrayList<>(fofoIds);
1674 
        fofoIdList.add(0); // Include global entries
1675 
        List<PartnerRegion> allPartnerRegions = partnerRegionRepository.selectByfofoIds(fofoIdList);
1676 
 
1677 
        // Build fofoId -> regionIds map
1678 
        Map<Integer, Set<Integer>> fofoRegionMap = new HashMap<>();
1679 
        for (Integer fofoId : fofoIds) {
1680 
            fofoRegionMap.put(fofoId, new HashSet<>());
1681 
            fofoRegionMap.get(fofoId).add(ALL_PARTNERS_REGION); // Add all partners region
1682 
        }
1683 
        for (PartnerRegion pr : allPartnerRegions) {
1684 
            int fofoId = pr.getFofoId();
1685 
            if (fofoId == 0) {
1686 
                // Global entry applies to all fofoIds
1687 
                for (Integer fid : fofoIds) {
1688 
                    fofoRegionMap.get(fid).add(pr.getRegionId());
1689 
                }
1690 
            } else if (fofoIds.contains(fofoId)) {
1691 
                fofoRegionMap.get(fofoId).add(pr.getRegionId());
1692 
            }
1693 
        }
1694 
 
1695 
        // Collect all unique region IDs and position IDs for batch query
1696 
        Set<Integer> allRegionIds = fofoRegionMap.values().stream()
1697 
                .flatMap(Set::stream).collect(Collectors.toSet());
1698 
        Set<Integer> allPositionIds = new HashSet<>();
1699 
        bmPositions.forEach(p -> allPositionIds.add(p.getId()));
1700 
        asmPositions.forEach(p -> allPositionIds.add(p.getId()));
1701 
        rbmPositions.forEach(p -> allPositionIds.add(p.getId()));
1702 
 
1703 
        // Batch fetch all partner positions
1704 
        List<PartnerPosition> allPartnerPositions = partnerPositionRepository.selectByRegionIdAndPostionId(
1705 
                new ArrayList<>(allRegionIds), new ArrayList<>(allPositionIds));
1706 
 
1707 
        // Build positionId -> set of (regionId, partnerId) for matching
1708 
        Map<Integer, List<PartnerPosition>> positionIdToPartnerPositions = allPartnerPositions.stream()
1709 
                .collect(Collectors.groupingBy(PartnerPosition::getPositionId));
1710 
 
1711 
        // Collect all auth user IDs we need
1712 
        Set<Integer> allAuthUserIds = new HashSet<>();
1713 
        bmPositions.forEach(p -> allAuthUserIds.add(p.getAuthUserId()));
1714 
        asmPositions.forEach(p -> allAuthUserIds.add(p.getAuthUserId()));
1715 
        rbmPositions.forEach(p -> allAuthUserIds.add(p.getAuthUserId()));
1716 
 
1717 
        // Batch fetch all auth users
1718 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(new ArrayList<>(allAuthUserIds))
1719 
                .stream().filter(AuthUser::isActive)
1720 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
1721 
 
1722 
        // Build position ID sets for fast lookup
1723 
        Set<Integer> bmPositionIds = bmPositions.stream().map(Position::getId).collect(Collectors.toSet());
1724 
        Set<Integer> asmPositionIds = asmPositions.stream().map(Position::getId).collect(Collectors.toSet());
1725 
        Set<Integer> rbmPositionIds = rbmPositions.stream().map(Position::getId).collect(Collectors.toSet());
1726 
 
1727 
        // Map position ID to auth user ID
1728 
        Map<Integer, Integer> positionToAuthUser = new HashMap<>();
1729 
        bmPositions.forEach(p -> positionToAuthUser.put(p.getId(), p.getAuthUserId()));
1730 
        asmPositions.forEach(p -> positionToAuthUser.put(p.getId(), p.getAuthUserId()));
1731 
        rbmPositions.forEach(p -> positionToAuthUser.put(p.getId(), p.getAuthUserId()));
1732 
 
1733 
        // For each fofoId, find matching positions
1734 
        for (Integer fofoId : fofoIds) {
1735 
            Set<Integer> regionIds = fofoRegionMap.get(fofoId);
1736 
 
1737 
            // Find position IDs that match this fofoId's regions (partnerId = 0 or fofoId)
1738 
            Set<Integer> matchingPositionIds = new HashSet<>();
1739 
            for (PartnerPosition pp : allPartnerPositions) {
1740 
                if (regionIds.contains(pp.getRegionId()) &&
1741 
                    (pp.getFofoId() == 0 || pp.getFofoId() == fofoId)) {
1742 
                    matchingPositionIds.add(pp.getPositionId());
1743 
                }
1744 
            }
1745 
 
1746 
            // Find first active auth user for each role
1747 
            Map<String, Integer> roleMap = result.get(fofoId);
1748 
 
1749 
            for (Integer positionId : matchingPositionIds) {
1750 
                Integer authUserId = positionToAuthUser.get(positionId);
1751 
                if (authUserId != null && authUserMap.containsKey(authUserId)) {
1752 
                    if (bmPositionIds.contains(positionId) && roleMap.get("BM") == 0) {
1753 
                        roleMap.put("BM", authUserId);
1754 
                    } else if (asmPositionIds.contains(positionId) && roleMap.get("ASM") == 0) {
1755 
                        roleMap.put("ASM", authUserId);
1756 
                    } else if (rbmPositionIds.contains(positionId) && roleMap.get("RBM") == 0) {
1757 
                        roleMap.put("RBM", authUserId);
1758 
                    }
1759 
                }
1760 
            }
1761 
        }
1762 
 
1763 
        return result;
1764 
    }
1765 
 
35626 amit 1766 
    @Override
35635 ranu 1767 
    public Map<Integer, Boolean> getUnreadStatusForTickets(List<Ticket> tickets, int userId, TicketReadStatus.UserType userType) {
35626 amit 1768 
        Map<Integer, Boolean> unreadMap = new HashMap<>();
1769 
        if (tickets == null || tickets.isEmpty()) {
1770 
            return unreadMap;
1771 
        }
1772 
 
1773 
        List<Integer> ticketIds = tickets.stream().map(Ticket::getId).collect(Collectors.toList());
1774 
        List<TicketReadStatus> readStatuses = ticketReadStatusRepository.selectByTicketIdsAndUser(ticketIds, userId, userType);
1775 
        Map<Integer, Integer> ticketLastReadMap = readStatuses.stream()
1776 
                .collect(Collectors.toMap(TicketReadStatus::getTicketId, TicketReadStatus::getLastReadActivityId));
1777 
 
1778 
        // Get last activities for all tickets to check who created them
1779 
        Map<Integer, Activity> lastActivityMap = getLastActivitiesForTickets(ticketIds);
1780 
 
1781 
        for (Ticket ticket : tickets) {
1782 
            int lastActivityId = ticket.getLastActivityId();
1783 
            int lastReadActivityId = ticketLastReadMap.getOrDefault(ticket.getId(), 0);
1784 
 
1785 
            if (lastActivityId <= lastReadActivityId) {
1786 
                unreadMap.put(ticket.getId(), false);
1787 
                continue;
1788 
            }
1789 
 
1790 
            // Check if the current user created the last activity (exclude own updates)
1791 
            Activity lastActivity = lastActivityMap.get(ticket.getId());
1792 
            if (lastActivity != null) {
35635 ranu 1793 
                if (userType == TicketReadStatus.UserType.AUTH_USER && lastActivity.getCreatedBy() == userId) {
35626 amit 1794 
                    unreadMap.put(ticket.getId(), false);
1795 
                    continue;
1796 
                }
35635 ranu 1797 
                if (userType == TicketReadStatus.UserType.PARTNER && lastActivity.getCreatedBy() == 0
35626 amit 1798 
                        && lastActivity.getType() == ActivityType.COMMUNICATION_IN) {
1799 
                    unreadMap.put(ticket.getId(), false);
1800 
                    continue;
1801 
                }
1802 
                // For partners: only show as unread if activity type is external communication or resolved
35635 ranu 1803 
                if (userType == TicketReadStatus.UserType.PARTNER) {
35626 amit 1804 
                    boolean isRelevantForPartner = ActivityType.PARTNER_ACTIVITIES.contains(lastActivity.getType());
1805 
                    unreadMap.put(ticket.getId(), isRelevantForPartner);
1806 
                    continue;
1807 
                }
1808 
            }
1809 
 
1810 
            unreadMap.put(ticket.getId(), true);
1811 
        }
1812 
        return unreadMap;
1813 
    }
1814 
 
1815 
    @Override
35635 ranu 1816 
    public void markTicketAsRead(int ticketId, int userId, TicketReadStatus.UserType userType) {
35626 amit 1817 
        Ticket ticket = ticketRepository.selectById(ticketId);
1818 
        if (ticket == null) {
1819 
            return;
1820 
        }
1821 
        TicketReadStatus readStatus = new TicketReadStatus();
1822 
        readStatus.setTicketId(ticketId);
1823 
        readStatus.setUserId(userId);
1824 
        readStatus.setUserType(userType);
1825 
        readStatus.setLastReadActivityId(ticket.getLastActivityId());
1826 
        ticketReadStatusRepository.upsert(readStatus);
1827 
    }
1828 
 
1829 
    @Override
1830 
    public Map<Integer, Activity> getLastActivitiesForTickets(List<Integer> ticketIds) {
1831 
        Map<Integer, Activity> lastActivityMap = new HashMap<>();
1832 
        if (ticketIds == null || ticketIds.isEmpty()) {
1833 
            return lastActivityMap;
1834 
        }
1835 
        List<Activity> allActivities = activityRepository.selectAll(ticketIds);
1836 
        // Group by ticketId and get the last one (highest id)
1837 
        Map<Integer, List<Activity>> groupedByTicket = allActivities.stream()
1838 
                .collect(Collectors.groupingBy(Activity::getTicketId));
1839 
        for (Map.Entry<Integer, List<Activity>> entry : groupedByTicket.entrySet()) {
1840 
            Activity lastActivity = entry.getValue().stream()
1841 
                    .max(Comparator.comparingInt(Activity::getId))
1842 
                    .orElse(null);
1843 
            if (lastActivity != null) {
1844 
                lastActivityMap.put(entry.getKey(), lastActivity);
1845 
            }
1846 
        }
1847 
        return lastActivityMap;
1848 
    }
1849 
 
1850 
    @Override
35639 amit 1851 
    public Map<Integer, Activity> getLastMessageActivitiesForTickets(List<Integer> ticketIds) {
1852 
        Map<Integer, Activity> lastMessageMap = new HashMap<>();
1853 
        if (ticketIds == null || ticketIds.isEmpty()) {
1854 
            return lastMessageMap;
1855 
        }
1856 
        Set<ActivityType> messageTypes = EnumSet.of(
1857 
                ActivityType.COMMUNICATION_IN, ActivityType.COMMUNICATION_OUT,
1858 
                ActivityType.COMMUNICATION_INTERNAL, ActivityType.OPENED);
1859 
        List<Activity> allActivities = activityRepository.selectAll(ticketIds);
1860 
        Map<Integer, List<Activity>> groupedByTicket = allActivities.stream()
1861 
                .filter(a -> messageTypes.contains(a.getType()))
1862 
                .collect(Collectors.groupingBy(Activity::getTicketId));
1863 
        for (Map.Entry<Integer, List<Activity>> entry : groupedByTicket.entrySet()) {
1864 
            Activity lastMessage = entry.getValue().stream()
1865 
                    .max(Comparator.comparingInt(Activity::getId))
1866 
                    .orElse(null);
1867 
            if (lastMessage != null) {
1868 
                lastMessageMap.put(entry.getKey(), lastMessage);
1869 
            }
1870 
        }
1871 
        return lastMessageMap;
1872 
    }
1873 
 
1874 
    @Override
35626 amit 1875 
    public void notifyPartnerOfExternalCommunication(Ticket ticket, Activity activity) {
1876 
        try {
1877 
            CustomRetailer partner = retailerService.getFofoRetailer(ticket.getFofoId());
1878 
            if (partner == null || partner.getEmail() == null) {
1879 
                return;
1880 
            }
1881 
 
1882 
            TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.selectById(ticket.getSubCategoryId());
1883 
            TicketCategory ticketCategory = ticketCategoryRepository.selectById(ticketSubCategory.getCategoryId());
1884 
 
1885 
            Map<String, Object> model = new HashMap<>();
1886 
            model.put("ticketId", ticket.getId());
1887 
            model.put("partnerName", partner.getBusinessName());
1888 
            model.put("categoryName", ticketCategory.getName());
1889 
            model.put("subCategoryName", ticketSubCategory.getName());
1890 
            model.put("activityMessage", activity.getMessage());
1891 
 
1892 
            emailService.sendMailWithAttachments(
1893 
                    "Update on Your Support Ticket #" + ticket.getId(),
1894 
                    "partner-ticket-update.vm",
1895 
                    model,
1896 
                    new String[]{partner.getEmail()},
1897 
                    null,
1898 
                    null);
1899 
        } catch (Exception e) {
1900 
            LOGGER.error("Failed to send partner notification email for ticket {}", ticket.getId(), e);
1901 
        }
1902 
    }
1903 
 
24383 amit.gupta 1904 
}