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24383 amit.gupta 1 
package com.spice.profitmandi.dao.repository.cs;
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24383 amit.gupta 3 
import com.spice.profitmandi.common.exception.ProfitMandiBusinessException;
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import com.spice.profitmandi.common.model.CustomRetailer;
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import com.spice.profitmandi.common.model.ProfitMandiConstants;
6 
import com.spice.profitmandi.common.util.Utils;
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import com.spice.profitmandi.dao.entity.auth.AuthUser;
31829 amit.gupta 8 
import com.spice.profitmandi.dao.entity.cs.*;
24383 amit.gupta 9 
import com.spice.profitmandi.dao.entity.fofo.ActivityType;
30003 tejbeer 10 
import com.spice.profitmandi.dao.entity.fofo.FofoStore;
32923 ranu 11 
import com.spice.profitmandi.dao.enumuration.auth.CollectionRemark;
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import com.spice.profitmandi.dao.enumuration.cs.EscalationType;
34905 ranu 13 
import com.spice.profitmandi.dao.model.*;
24417 govind 14 
import com.spice.profitmandi.dao.repository.auth.AuthRepository;
25570 tejbeer 15 
import com.spice.profitmandi.dao.repository.dtr.FofoStoreRepository;
35635 ranu 16 
import com.spice.profitmandi.service.EmailService;
24417 govind 17 
import com.spice.profitmandi.service.user.RetailerService;
31829 amit.gupta 18 
import org.apache.commons.collections4.map.HashedMap;
19 
import org.apache.commons.lang.RandomStringUtils;
20 
import org.apache.commons.lang.StringUtils;
21 
import org.apache.logging.log4j.LogManager;
22 
import org.apache.logging.log4j.Logger;
34082 ranu 23 
import org.hibernate.Session;
24 
import org.hibernate.SessionFactory;
31829 amit.gupta 25 
import org.springframework.beans.factory.annotation.Autowired;
26 
import org.springframework.cache.annotation.Cacheable;
27 
import org.springframework.mail.javamail.JavaMailSender;
28 
import org.springframework.stereotype.Component;
24383 amit.gupta 29 
 
34082 ranu 30 
import javax.persistence.TypedQuery;
31829 amit.gupta 31 
import java.time.LocalDateTime;
32 
import java.util.*;
33 
import java.util.stream.Collectors;
34 
 
24383 amit.gupta 35 
@Component
36 
public class CsServiceImpl implements CsService {
24417 govind 37 
 
31762 tejbeer 38 
    private static final int ALL_PARTNERS_REGION = 5;
27124 amit.gupta 39 
 
31762 tejbeer 40 
    private static final Logger LOGGER = LogManager.getLogger(CsServiceImpl.class);
24439 govind 41 
 
31762 tejbeer 42 
    private static final String ASSIGNED_TICKET = "Dear %s, New ticket #%s #%s created by %s has been assigned to you. Regards\nSmartdukaan";
43 
    private static final String ESCALATED_TICKET = "Dear %s, Ticket #%s #%s created by %s has been escalated to you. Regards\nSmartdukaan";
44 
    private static final String CATEGORY_CHANGED_TICKET = "Dear team, Category of Ticket #%s created by %s has been changed to %s. Regards\nSmartdukaan";
45 
    private static final String ASSINMENT_SUBJECT = "Assignment Ticket";
24439 govind 46 
 
31762 tejbeer 47 
    @Autowired
48 
    TicketRepository ticketRepository;
24417 govind 49 
 
31762 tejbeer 50 
    @Autowired
51 
    JavaMailSender mailSender;
24439 govind 52 
 
31762 tejbeer 53 
    @Autowired
54 
    TicketCategoryRepository ticketCategoryRepository;
24417 govind 55 
 
31762 tejbeer 56 
    @Autowired
57 
    TicketSubCategoryRepository ticketSubCategoryRepository;
24417 govind 58 
 
31762 tejbeer 59 
    @Autowired
60 
    ActivityRepository activityRepository;
24417 govind 61 
 
31762 tejbeer 62 
    @Autowired
32923 ranu 63 
    TicketActivityMediaRepository activityMediaRepository;
64 
 
65 
    @Autowired
31762 tejbeer 66 
    PartnerRegionRepository partnerRegionRepository;
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31762 tejbeer 68 
    @Autowired
69 
    private PositionRepository positionRepository;
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31762 tejbeer 71 
    @Autowired
72 
    private AuthRepository authRepository;
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31762 tejbeer 74 
    @Autowired
75 
    private RetailerService retailerService;
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31762 tejbeer 77 
    @Autowired
78 
    private RegionRepository regionRepository;
24417 govind 79 
 
31762 tejbeer 80 
    @Autowired
81 
    private TicketAssignedRepository ticketAssignedRepository;
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31762 tejbeer 83 
    @Autowired
32493 amit.gupta 84 
    private PartnerPositionRepository partnerPositionRepository;
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31762 tejbeer 86 
    @Autowired
87 
    private FofoStoreRepository fofoStoreRepository;
25570 tejbeer 88 
 
34082 ranu 89 
    @Autowired
90 
    private SessionFactory sessionFactory;
91 
 
35635 ranu 92 
    @Autowired
93 
    EmailService emailService;
94 
 
95 
    @Autowired
96 
    TicketReadStatusRepository ticketReadStatusRepository;
97 
 
98 
 
31762 tejbeer 99 
    @Override
100 
    public void createTicket(int fofoId, int categoryId, int subcategoryId, String message) throws ProfitMandiBusinessException {
32923 ranu 101 
        this.createTicket(fofoId, categoryId, subcategoryId, message, 0);
102 
    }
24417 govind 103 
 
32923 ranu 104 
 
105 
    @Override
106 
    public void createTicket(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId) throws ProfitMandiBusinessException {
107 
 
31762 tejbeer 108 
        ActivityType type = ActivityType.OPENED;
109 
        Ticket ticket = new Ticket();
110 
        ticket.setSubCategoryId(subcategoryId);
111 
        ticket.setFofoId(fofoId);
112 
        ticket.setCreateTimestamp(LocalDateTime.now());
113 
        ticket.setUpdateTimestamp(LocalDateTime.now());
114 
        ticket.setHappyCode(getRandomString());
115 
        ticketRepository.persist(ticket);
32923 ranu 116 
        this.addActivity(ticket, this.createActivity(type, message, createdByAuthId));
117 
        ticket.setFirstActivityId(ticket.getLastActivityId());
33041 ranu 118 
        if (createdByAuthId != 0) {
119 
            int l2AuthUser = this.getAuthUserId(categoryId, EscalationType.L2, fofoId);
32923 ranu 120 
            this.updateTicket(categoryId, subcategoryId, ticket, l2AuthUser, EscalationType.L2);
33041 ranu 121 
        } else {
32923 ranu 122 
            this.assignTicket(ticket);
123 
        }
27124 amit.gupta 124 
 
31762 tejbeer 125 
    }
27124 amit.gupta 126 
 
31762 tejbeer 127 
    @Override
32923 ranu 128 
    public void createTicketWithMedia(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId, ActivityMediaModel selectedRecording) throws ProfitMandiBusinessException {
129 
        ActivityType type = ActivityType.OPENED;
130 
        Ticket ticket = new Ticket();
131 
        ticket.setSubCategoryId(subcategoryId);
132 
        ticket.setFofoId(fofoId);
133 
        ticket.setCreateTimestamp(LocalDateTime.now());
134 
        ticket.setUpdateTimestamp(LocalDateTime.now());
135 
        ticket.setHappyCode(getRandomString());
136 
        ticketRepository.persist(ticket);
137 
        this.addActivity(ticket, this.createActivity(type, message, createdByAuthId));
138 
        this.addMediaActivity(ticket, this.createMediaActivity(selectedRecording));
139 
        ticket.setFirstActivityId(ticket.getLastActivityId());
33041 ranu 140 
        if (createdByAuthId != 0) {
141 
            int l2AuthUser = this.getAuthUserId(categoryId, EscalationType.L2, fofoId);
32923 ranu 142 
            this.updateTicket(categoryId, subcategoryId, ticket, l2AuthUser, EscalationType.L2);
33041 ranu 143 
        } else {
32923 ranu 144 
            this.assignTicket(ticket);
145 
        }
146 
    }
147 
 
33204 ranu 148 
    @Override
32923 ranu 149 
    public TicketActivityMedia createMediaActivity(ActivityMediaModel selectedRecording) {
150 
        TicketActivityMedia activity = new TicketActivityMedia();
151 
        activity.setMobile(selectedRecording.getMobile());
33009 ranu 152 
        // add a prefix endpoint of mediaUrl
34158 tejus.loha 153 
        // String customValue = "https://ccs1.smartpingcc.io/v2/recording/direct/71287091";
33588 ranu 154 
        activity.setMediaUrl(selectedRecording.getMediaUrl());
32923 ranu 155 
        activity.setDurationInSec(selectedRecording.getDurationInSec());
156 
        activity.setCallTime(selectedRecording.getCallConnectTime());
157 
        activity.setCreatedBy(0);
158 
        activity.setCreateTimestamp(LocalDateTime.now());
159 
        activityMediaRepository.persist(activity);
160 
        return activity;
161 
    }
162 
 
33204 ranu 163 
    @Override
32923 ranu 164 
    public void addMediaActivity(Ticket ticket, TicketActivityMedia activity) {
32940 ranu 165 
        activity.setActivityId(ticket.getLastActivityId());
32923 ranu 166 
    }
167 
 
168 
    @Override
169 
    public void createTicketRemarkEscalation(int fofoId, int authId, int categoryId, int subcategoryId, String message, CollectionRemark remark) throws ProfitMandiBusinessException {
170 
 
171 
        ActivityType type = ActivityType.OPENED;
172 
        Ticket ticket = new Ticket();
173 
        ticket.setSubCategoryId(subcategoryId);
174 
        ticket.setFofoId(fofoId);
175 
        ticket.setCreateTimestamp(LocalDateTime.now());
176 
        ticket.setUpdateTimestamp(LocalDateTime.now());
177 
        ticket.setHappyCode(getRandomString());
178 
        ticketRepository.persist(ticket);
179 
        this.addActivity(ticket, this.createActivity(type, String.valueOf(remark), authId));
180 
        ticket.setFirstActivityId(ticket.getLastActivityId());
33041 ranu 181 
        this.assignTicketByAuthId(ticket, authId, EscalationType.L2);
32923 ranu 182 
 
183 
    }
184 
 
185 
 
186 
    @Override
31762 tejbeer 187 
    public void assignTicket(Ticket ticket) throws ProfitMandiBusinessException {
188 
        TicketAssigned ticketAssigned = null;
189 
        EscalationType newEscalationType = EscalationType.L1;
190 
        if (ticket.getAssignmentId() > 0) {
191 
            ticketAssigned = ticketAssignedRepository.selectById(ticket.getAssignmentId());
192 
            newEscalationType = ticketAssigned.getEscalationType().next();
193 
            if (newEscalationType == null || newEscalationType.equals(EscalationType.Final)) {
194 
                LOGGER.info("Cant escalate further");
195 
                return;
196 
            }
197 
        } else {
198 
            ticket.setL1AuthUser(0);
199 
            ticket.setL2AuthUser(0);
200 
            ticket.setL3AuthUser(0);
201 
            ticket.setL4AuthUser(0);
202 
            ticket.setL5AuthUser(0);
203 
        }
204 
        ticket.setUpdateTimestamp(LocalDateTime.now());
27124 amit.gupta 205 
 
206 
 
31762 tejbeer 207 
        TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.selectById(ticket.getSubCategoryId());
208 
        TicketCategory ticketCategory = ticketCategoryRepository.selectById(ticketSubCategory.getCategoryId());
209 
        Map<Integer, EscalationType> escalationUserMap = new HashedMap<>();
210 
        Set<Integer> assigneeUserIds = new LinkedHashSet<>();
211 
        EscalationType escalationTypeNext = newEscalationType;
212 
        do {
213 
            int assigneeUserId = this.getAuthUserId(ticketCategory.getId(), escalationTypeNext, ticket.getFofoId());
214 
            if (assigneeUserId == 0) {
215 
                escalationTypeNext = escalationTypeNext.next();
216 
                LOGGER.info("Escalation type next {}", escalationTypeNext);
217 
                continue;
218 
            }
219 
            assigneeUserIds.add(assigneeUserId);
220 
            escalationUserMap.put(assigneeUserId, escalationTypeNext);
221 
            switch (escalationTypeNext) {
222 
                case L1:
223 
                    ticket.setL1AuthUser(assigneeUserId);
224 
                    break;
225 
                case L2:
226 
                    ticket.setL2AuthUser(assigneeUserId);
227 
                    break;
228 
                case L3:
229 
                    ticket.setL3AuthUser(assigneeUserId);
230 
                    break;
231 
                case L4:
232 
                    ticket.setL4AuthUser(assigneeUserId);
233 
                    break;
234 
                case L5:
235 
                    ticket.setL5AuthUser(assigneeUserId);
236 
                    break;
27545 tejbeer 237 
 
31762 tejbeer 238 
                default:
239 
                    break;
240 
            }
241 
            escalationTypeNext = escalationTypeNext.next();
242 
            // LOGGER.info("Escalation type next {}", escalationTypeNext);
243 
        } while (!escalationTypeNext.equals(EscalationType.Final));
27124 amit.gupta 244 
 
31762 tejbeer 245 
        int assigneeAuthId = assigneeUserIds.stream().findFirst().orElse(0);
27545 tejbeer 246 
 
31762 tejbeer 247 
        int managerAuthId = 0;
248 
        EscalationType assigneeEscalationType = null;
249 
        if (assigneeAuthId == 0) {
250 
            assigneeAuthId = ProfitMandiConstants.FINAL_AUTH_ID;
251 
            assigneeEscalationType = EscalationType.Final;
252 
            managerAuthId = ProfitMandiConstants.FINAL_AUTH_ID;
253 
        } else {
254 
            assigneeEscalationType = escalationUserMap.get(assigneeAuthId);
255 
            managerAuthId = assigneeUserIds.stream().skip(1).findFirst().orElse(0);
256 
            if (managerAuthId == 0) {
257 
                managerAuthId = ProfitMandiConstants.FINAL_AUTH_ID;
258 
            }
259 
        }
27545 tejbeer 260 
 
31762 tejbeer 261 
        TicketAssigned ticketAssignedNew = new TicketAssigned();
262 
        ticketAssignedNew.setTicketId(ticket.getId());
263 
        ticketAssignedNew.setAssineeId(assigneeAuthId);
264 
        ticketAssignedNew.setEscalationType(assigneeEscalationType);
265 
        ticketAssignedNew.setManagerId(managerAuthId);
266 
        ticketAssignedNew.setCreateTimestamp(LocalDateTime.now());
267 
        ticketAssignedRepository.persist(ticketAssignedNew);
268 
        LOGGER.info(ticketAssigned);
24383 amit.gupta 269 
 
31762 tejbeer 270 
        AuthUser authUser = authRepository.selectById(ticketAssignedNew.getAssineeId());
271 
        AuthUser authUserManager = null;
27124 amit.gupta 272 
 
31762 tejbeer 273 
        // Dont send cc mail if both are same
274 
        if (managerAuthId != assigneeAuthId) {
275 
            authUserManager = authRepository.selectById(managerAuthId);
276 
        }
277 
        ticket.setAssignmentId(ticketAssignedNew.getId());
27124 amit.gupta 278 
 
31762 tejbeer 279 
        List<Activity> activities = activityRepository.selectAll(ticket.getId());
280 
        this.sendAssignedTicketMail(authUser, Arrays.asList(authUserManager), ticket, ticketAssigned != null, activities);
281 
        if (!ticketAssignedNew.getEscalationType().equals(EscalationType.L1)) {
282 
            this.addActivity(ticket, this.createActivity(ActivityType.ESCALATED, "Ticket ecalated and assigned to " + authUser.getName(), 0));
283 
        } else {
284 
            this.addActivity(ticket, this.createActivity(ActivityType.ASSIGNED, "Ticket assigned to " + authUser.getName(), 0));
285 
        }
286 
    }
27124 amit.gupta 287 
 
31762 tejbeer 288 
    public void updateTicket(int categoryId, int subCategoryId, Ticket ticket, int authUserId, EscalationType escalationType) throws ProfitMandiBusinessException {
34158 tejus.loha 289 
        this.updateTicket(categoryId, subCategoryId, ticket, authUserId, escalationType, null);
33204 ranu 290 
    }
27545 tejbeer 291 
 
33204 ranu 292 
    @Override
293 
    public void updateTicket(int categoryId, int subCategoryId, Ticket ticket, int authUserId, EscalationType escalationType, ActivityMediaModel recording) throws ProfitMandiBusinessException {
294 
 
31762 tejbeer 295 
        TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.getTicketSubCategoryMap().get(subCategoryId);
296 
        if (ticketSubCategory == null) {
297 
            throw new ProfitMandiBusinessException("Could not find subCategoryId " + subCategoryId + "- " + categoryId, "Problem", "Problem");
298 
        }
299 
        String storeName = retailerService.getAllFofoRetailers().get(ticket.getFofoId()).getBusinessName();
300 
        List<TicketAssigned> oldTicketAssignedList = ticketAssignedRepository.selectByTicketIds(Arrays.asList(ticket.getId()));
301 
        for (TicketAssigned oldTicketAssigned : oldTicketAssignedList) {
302 
            ticketAssignedRepository.delete(oldTicketAssigned);
303 
        }
27124 amit.gupta 304 
 
31762 tejbeer 305 
        if (ticket.getSubCategoryId() != ticketSubCategory.getId()) {
306 
            ticket.setSubCategoryId(ticketSubCategory.getId());
307 
            List<Integer> oldAssignedAuthUserIds = oldTicketAssignedList.stream().map(x -> x.getAssineeId()).collect(Collectors.toList());
35394 amit 308 
            List<String> oldAssignedEmailIds = authRepository.selectByIds(oldAssignedAuthUserIds).stream().map(x -> x.getEmailId()).collect(Collectors.toList());
31762 tejbeer 309 
            String mailTo = oldAssignedEmailIds.remove(0);
310 
            String message = String.format(CATEGORY_CHANGED_TICKET, ticket.getId(), storeName, ticketSubCategory.getTicketCategory().getName() + " - " + ticketSubCategory.getName());
311 
            try {
312 
                Utils.sendMailWithAttachments(mailSender, mailTo, oldAssignedEmailIds.toArray(new String[0]), "Ticket Category/Subcategory Changed", message, null);
313 
            } catch (Exception e) {
314 
                LOGGER.info("Could not send mail for ticket {}", ticket.toString());
315 
            }
24417 govind 316 
 
31762 tejbeer 317 
            Activity categoryChangedActivity = this.createActivity(ActivityType.CATEGORY_CHANGED, "Category changed to " + ticketSubCategory.getTicketCategory().getName() + " - " + ticketSubCategory.getName(), 0);
318 
            this.addActivity(ticket, categoryChangedActivity);
34158 tejus.loha 319 
            if (recording != null) {
33204 ranu 320 
                this.addMediaActivity(ticket, this.createMediaActivity(recording));
321 
            }
24439 govind 322 
 
24383 amit.gupta 323 
 
31762 tejbeer 324 
        }
24383 amit.gupta 325 
 
31762 tejbeer 326 
        if (authUserId > 0) {
24439 govind 327 
 
31762 tejbeer 328 
            this.assignTicketByAuthId(ticket, authUserId, escalationType);
24417 govind 329 
 
31762 tejbeer 330 
        } else {
331 
            ticket.setAssignmentId(0);
332 
            this.assignTicket(ticket);
333 
        }
24417 govind 334 
 
31762 tejbeer 335 
    }
24500 govind 336 
 
31762 tejbeer 337 
    private void assignTicketByAuthId(Ticket ticket, int authUserId, EscalationType escalationType) throws ProfitMandiBusinessException {
24500 govind 338 
 
31762 tejbeer 339 
        AuthUser authUser = authRepository.selectById(authUserId);
24500 govind 340 
 
31762 tejbeer 341 
        LOGGER.info("authUser {}", authUser);
24417 govind 342 
 
31762 tejbeer 343 
        int managerAuthId = authUser.getManagerId();
24417 govind 344 
 
33773 ranu 345 
        TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.selectById(ticket.getSubCategoryId());
346 
        TicketCategory ticketCategory = ticketCategoryRepository.selectById(ticketSubCategory.getCategoryId());
347 
 
348 
        int authUserL2 = this.getAuthUserId(ticketCategory.getId(), EscalationType.L2, ticket.getFofoId());
349 
        int authUserL3 = this.getAuthUserId(ticketCategory.getId(), EscalationType.L3, ticket.getFofoId());
350 
        int authUserL4 = this.getAuthUserId(ticketCategory.getId(), EscalationType.L4, ticket.getFofoId());
351 
        int authUserL5 = this.getAuthUserId(ticketCategory.getId(), EscalationType.L5, ticket.getFofoId());
352 
 
31762 tejbeer 353 
        if (escalationType.equals(EscalationType.L1)) {
354 
            ticket.setL1AuthUser(authUserId);
33773 ranu 355 
            ticket.setL2AuthUser(authUserL2);
356 
            ticket.setL3AuthUser(authUserL3);
357 
            ticket.setL4AuthUser(authUserL4);
358 
            ticket.setL5AuthUser(authUserL5);
31762 tejbeer 359 
        } else if (escalationType.equals(EscalationType.L2)) {
360 
            ticket.setL2AuthUser(authUserId);
33773 ranu 361 
            ticket.setL3AuthUser(authUserL3);
362 
            ticket.setL4AuthUser(authUserL4);
363 
            ticket.setL5AuthUser(authUserL5);
31762 tejbeer 364 
        }
365 
        if (escalationType.equals(EscalationType.L3)) {
366 
            ticket.setL3AuthUser(authUserId);
33773 ranu 367 
            ticket.setL4AuthUser(authUserL4);
368 
            ticket.setL5AuthUser(authUserL5);
31762 tejbeer 369 
        }
370 
        if (escalationType.equals(EscalationType.L4)) {
30426 tejbeer 371 
 
31762 tejbeer 372 
            ticket.setL4AuthUser(authUserId);
33773 ranu 373 
            ticket.setL5AuthUser(authUserL5);
31762 tejbeer 374 
        }
375 
        if (escalationType.equals(EscalationType.L5)) {
376 
            ticket.setL5AuthUser(authUserId);
377 
        }
30426 tejbeer 378 
 
24417 govind 379 
 
31762 tejbeer 380 
        TicketAssigned ticketAssignedNew = new TicketAssigned();
381 
        ticketAssignedNew.setTicketId(ticket.getId());
382 
        ticketAssignedNew.setAssineeId(authUserId);
383 
        ticketAssignedNew.setEscalationType(escalationType);
384 
        ticketAssignedNew.setManagerId(managerAuthId);
385 
        ticketAssignedNew.setCreateTimestamp(LocalDateTime.now());
386 
        ticketAssignedRepository.persist(ticketAssignedNew);
24439 govind 387 
 
31762 tejbeer 388 
        LOGGER.info("ticketAssignedNew {}", ticketAssignedNew);
24439 govind 389 
 
24500 govind 390 
 
31762 tejbeer 391 
        AuthUser authUserManager = null;
24439 govind 392 
 
24500 govind 393 
 
31762 tejbeer 394 
        // Dont send cc mail if both are same
395 
        if (managerAuthId != authUserId) {
396 
            authUserManager = authRepository.selectById(managerAuthId);
397 
        }
398 
        ticket.setAssignmentId(ticketAssignedNew.getId());
27124 amit.gupta 399 
 
25570 tejbeer 400 
 
31762 tejbeer 401 
        List<Activity> activities = activityRepository.selectAll(ticket.getId());
25570 tejbeer 402 
 
31762 tejbeer 403 
        this.sendAssignedTicketMail(authUser, Arrays.asList(authUserManager), ticket, false, activities);
404 
        if (!ticketAssignedNew.getEscalationType().equals(EscalationType.L1)) {
405 
            this.addActivity(ticket, this.createActivity(ActivityType.ESCALATED, "Ticket ecalated and assigned to " + authUser.getName(), 0));
406 
        } else {
407 
            this.addActivity(ticket, this.createActivity(ActivityType.ASSIGNED, "Ticket assigned to " + authUser.getName(), 0));
408 
        }
25570 tejbeer 409 
 
31762 tejbeer 410 
    }
25570 tejbeer 411 
 
31762 tejbeer 412 
    @Override
413 
    public Activity createActivity(ActivityType activityType, String message, int createdBy) {
414 
        Activity activity = new Activity();
415 
        activity.setMessage(message);
416 
        activity.setCreatedBy(createdBy);
417 
        activity.setType(activityType);
418 
        activity.setCreateTimestamp(LocalDateTime.now());
419 
        activityRepository.persist(activity);
420 
        return activity;
421 
    }
25570 tejbeer 422 
 
31762 tejbeer 423 
    @Override
33244 ranu 424 
    public int getAuthUserId(int categoryId, EscalationType escalationType, int fofoId) throws ProfitMandiBusinessException {
31762 tejbeer 425 
        int authUserId = 0;
426 
        List<Position> positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType);
427 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
428 
        // Add all Partner regions id
429 
        regionIds.add(ALL_PARTNERS_REGION);
430 
        LOGGER.info("Escalation Type {}, Region Ids {}", escalationType, regionIds);
32493 amit.gupta 431 
        List<Integer> partnerPositionsIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, Arrays.asList(0, fofoId)).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
33022 amit.gupta 432 
 
31829 amit.gupta 433 
        List<Position> positionAssignee = positions.stream().filter(x -> x.isTicketAssignee() && partnerPositionsIds.contains(x.getId())).collect(Collectors.toList());
31762 tejbeer 434 
        LOGGER.info("User List List {}", positions.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList()));
34276 ranu 435 
        LOGGER.info("positionAssignee List {}", positionAssignee);
31829 amit.gupta 436 
        if (positionAssignee.size() > 0) {
34276 ranu 437 
 
35394 amit 438 
            List<AuthUser> authUsers = authRepository.selectByIds(
33022 amit.gupta 439 
                    positionAssignee.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList()));
31762 tejbeer 440 
            authUsers = authUsers.stream().filter(x -> x.isActive()).collect(Collectors.toList());
34276 ranu 441 
            LOGGER.info("Auth User List {}", authUsers);
31762 tejbeer 442 
            if (authUsers.size() > 0) {
443 
                authUserId = authUsers.get(0).getId();
444 
                /*
445 
                 * Random rand = new Random(); authUserId =
446 
                 * authUsers.get(rand.nextInt(authUsers.size())).getId();
447 
                 */
448 
            }
449 
        }
450 
        return authUserId;
25570 tejbeer 451 
 
31762 tejbeer 452 
    }
25597 amit.gupta 453 
 
34921 ranu 454 
    @Override
455 
    public int getAuthUserIdWithoutTicketAssignee(int categoryId, EscalationType escalationType, int fofoId) throws ProfitMandiBusinessException {
456 
        int authUserId = 0;
457 
        List<Position> positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType);
458 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
459 
        // Add all Partner regions id
460 
        regionIds.add(ALL_PARTNERS_REGION);
461 
        LOGGER.info("Escalation Type {}, Region Ids {}", escalationType, regionIds);
462 
        List<Integer> partnerPositionsIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, Arrays.asList(0, fofoId)).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
33022 amit.gupta 463 
 
34921 ranu 464 
        List<Position> positionAssignee = positions.stream().filter(x -> partnerPositionsIds.contains(x.getId())).collect(Collectors.toList());
465 
        LOGGER.info("User List List {}", positions.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList()));
466 
        LOGGER.info("positionAssignee List {}", positionAssignee);
467 
        if (positionAssignee.size() > 0) {
468 
 
35394 amit 469 
            List<AuthUser> authUsers = authRepository.selectByIds(
34921 ranu 470 
                    positionAssignee.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList()));
471 
            authUsers = authUsers.stream().filter(x -> x.isActive()).collect(Collectors.toList());
472 
            LOGGER.info("Auth User List {}", authUsers);
473 
            if (authUsers.size() > 0) {
474 
                authUserId = authUsers.get(0).getId();
475 
                /*
476 
                 * Random rand = new Random(); authUserId =
477 
                 * authUsers.get(rand.nextInt(authUsers.size())).getId();
478 
                 */
479 
            }
480 
        }
481 
        return authUserId;
482 
 
483 
    }
484 
 
485 
 
31762 tejbeer 486 
    @Override
487 
    public void addActivity(Ticket ticket, Activity activity) {
488 
        activity.setTicketId(ticket.getId());
489 
        ticket.setLastActivity(activity.getType());
490 
        ticket.setLastActivityId(activity.getId());
491 
    }
25597 amit.gupta 492 
 
31762 tejbeer 493 
    private String getRandomString() {
494 
        int length = 4;
495 
        boolean useLetters = false;
496 
        boolean useNumbers = true;
497 
        String generatedString = RandomStringUtils.random(length, useLetters, useNumbers);
498 
        return generatedString;
499 
    }
25721 tejbeer 500 
 
31762 tejbeer 501 
    @Override
502 
    public void addPartnerToRegion(int regionId, List<Integer> fofoIds) {
25721 tejbeer 503 
 
31762 tejbeer 504 
        for (int fofoId : fofoIds) {
505 
            PartnerRegion partnerRegion = new PartnerRegion();
506 
            partnerRegion.setFofoId(fofoId);
507 
            partnerRegion.setRegionId(regionId);
508 
            partnerRegionRepository.persist(partnerRegion);
509 
        }
510 
    }
25721 tejbeer 511 
 
31762 tejbeer 512 
    @Override
513 
    public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMap(List<TicketAssigned> ticketAssigneds) {
35454 amit 514 
        if (ticketAssigneds == null || ticketAssigneds.isEmpty()) {
515 
            return new HashMap<>();
516 
        }
517 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
518 
        List<Integer> assigneeIds = ticketAssigneds.stream()
519 
                .map(TicketAssigned::getAssineeId)
520 
                .distinct()
521 
                .collect(Collectors.toList());
522 
        Map<Integer, AuthUser> authUserById = authRepository.selectByIds(assigneeIds).stream()
523 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
524 
 
31762 tejbeer 525 
        Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
526 
        for (TicketAssigned ticketAssigned : ticketAssigneds) {
35454 amit 527 
            authUserIdAndAuthUserMap.put(ticketAssigned.getTicketId(), authUserById.get(ticketAssigned.getAssineeId()));
31762 tejbeer 528 
        }
529 
        return authUserIdAndAuthUserMap;
530 
    }
31465 tejbeer 531 
 
31762 tejbeer 532 
    @Override
533 
    public Map<Integer, AuthUser> getTicketIdAndAuthUserMapUsingTickets(List<Ticket> tickets) {
35454 amit 534 
        if (tickets == null || tickets.isEmpty()) {
535 
            return new HashMap<>();
536 
        }
537 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
538 
        List<Integer> authUserIds = tickets.stream()
35562 ranu 539 
                .map(this::getEffectiveAuthUserId)
35454 amit 540 
                .filter(id -> id != null && id > 0)
541 
                .distinct()
542 
                .collect(Collectors.toList());
543 
        Map<Integer, AuthUser> authUserById = authRepository.selectByIds(authUserIds).stream()
544 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
545 
 
31762 tejbeer 546 
        Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
547 
        for (Ticket ticket : tickets) {
35454 amit 548 
            authUserIdAndAuthUserMap.put(ticket.getId(), authUserById.get(ticket.getL1AuthUser()));
31762 tejbeer 549 
        }
550 
        return authUserIdAndAuthUserMap;
551 
    }
31152 tejbeer 552 
 
35562 ranu 553 
    private Integer getEffectiveAuthUserId(Ticket ticket) {
554 
 
555 
        if (ticket.getL1AuthUser() > 0) {
556 
            return ticket.getL1AuthUser();
557 
        }
558 
        if (ticket.getL2AuthUser() > 0) {
559 
            return ticket.getL2AuthUser();
560 
        }
561 
        if (ticket.getL3AuthUser() > 0) {
562 
            return ticket.getL3AuthUser();
563 
        }
35563 ranu 564 
        if (ticket.getL4AuthUser() > 0) {
565 
            return ticket.getL4AuthUser();
566 
        }
35562 ranu 567 
        return null;
568 
    }
569 
 
570 
 
31762 tejbeer 571 
    @Override
572 
    public Map<Integer, TicketSubCategory> getSubCategoryIdAndSubCategoryMap(List<Integer> subCategoryIds) {
573 
        Map<Integer, TicketSubCategory> subCategoryIdAndSubCategoryMap = new HashMap<>();
574 
        subCategoryIdAndSubCategoryMap = ticketSubCategoryRepository.selectByIds(subCategoryIds).stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
575 
        return subCategoryIdAndSubCategoryMap;
576 
    }
31152 tejbeer 577 
 
31762 tejbeer 578 
    @Override
33244 ranu 579 
    public Map<Integer, CustomRetailer> getPartnerByFofoIds(List<Ticket> tickets) throws ProfitMandiBusinessException {
31762 tejbeer 580 
        List<Integer> fofoIds = new ArrayList<>();
581 
        LOGGER.info(tickets);
582 
        if (tickets == null) {
583 
            return null;
584 
        }
585 
        for (Ticket ticket : tickets) {
586 
            fofoIds.add(ticket.getFofoId());
587 
        }
25721 tejbeer 588 
 
31762 tejbeer 589 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
25721 tejbeer 590 
 
31762 tejbeer 591 
        Map<Integer, CustomRetailer> fofoIdsAndCustomRetailer = fofoIds.stream().distinct().map(x -> customRetailerMap.get(x)).filter(x -> x != null).collect(Collectors.toList()).stream().collect(Collectors.toMap(x -> x.getPartnerId(), x -> x));
592 
        return fofoIdsAndCustomRetailer;
593 
    }
25799 tejbeer 594 
 
31762 tejbeer 595 
    @Override
596 
    public List<TicketCategory> getAllTicketCategotyFromSubCategory() {
25721 tejbeer 597 
 
31830 amit.gupta 598 
        Collection<TicketSubCategory> ticketSubCategories = ticketSubCategoryRepository.getTicketSubCategoryMap().values();
599 
        return new ArrayList<>(ticketSubCategories.stream().map(x -> x.getTicketCategory()).collect(Collectors.toSet()));
31762 tejbeer 600 
    }
25799 tejbeer 601 
 
31762 tejbeer 602 
    @Override
603 
    public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMapUsingPositions(List<Position> positions) {
35454 amit 604 
        if (positions == null || positions.isEmpty()) {
605 
            return new HashMap<>();
31762 tejbeer 606 
        }
35454 amit 607 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
608 
        List<Integer> authUserIds = positions.stream()
609 
                .map(Position::getAuthUserId)
610 
                .filter(id -> id != null && id > 0)
611 
                .distinct()
612 
                .collect(Collectors.toList());
613 
        return authRepository.selectByIds(authUserIds).stream()
614 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
31762 tejbeer 615 
    }
25721 tejbeer 616 
 
31762 tejbeer 617 
    @Override
618 
    public Map<Integer, TicketCategory> getCategoryIdAndCategoryUsingPositions(List<Position> positions) {
35454 amit 619 
        if (positions == null || positions.isEmpty()) {
620 
            return new HashMap<>();
31762 tejbeer 621 
        }
35454 amit 622 
        // OPTIMIZED: Batch fetch all categories instead of N+1 queries
623 
        List<Integer> categoryIds = positions.stream()
624 
                .map(Position::getCategoryId)
625 
                .filter(id -> id != null && id > 0)
626 
                .distinct()
627 
                .collect(Collectors.toList());
628 
        return ticketCategoryRepository.selectAll(categoryIds).stream()
629 
                .collect(Collectors.toMap(TicketCategory::getId, tc -> tc, (a, b) -> a));
31762 tejbeer 630 
    }
29318 tejbeer 631 
 
31762 tejbeer 632 
    @Override
633 
    public Map<Integer, Region> getRegionIdAndRegionMap(List<Position> positions) {
35454 amit 634 
        if (positions == null || positions.isEmpty()) {
635 
            return new HashMap<>();
31762 tejbeer 636 
        }
35454 amit 637 
        // OPTIMIZED: Batch fetch all regions instead of N+1 queries
638 
        Set<Integer> regionIds = positions.stream()
639 
                .map(Position::getRegionId)
640 
                .filter(id -> id != null && id > 0)
641 
                .collect(Collectors.toSet());
642 
        return regionRepository.selectAll().stream()
643 
                .filter(r -> regionIds.contains(r.getId()))
644 
                .collect(Collectors.toMap(Region::getId, r -> r, (a, b) -> a));
31762 tejbeer 645 
    }
29318 tejbeer 646 
 
31762 tejbeer 647 
    private void sendAssignedTicketMail(AuthUser authUserTo, List<AuthUser> authUsersCc, Ticket ticket, boolean isEscalated, List<Activity> activities) throws ProfitMandiBusinessException {
648 
        try {
649 
            String[] ccTo = authUsersCc.stream().filter(x -> x != null).map(x -> x.getEmailId()).toArray(String[]::new);
25721 tejbeer 650 
 
31762 tejbeer 651 
            String messageFormat = null;
652 
            if (isEscalated) {
653 
                messageFormat = ESCALATED_TICKET;
654 
            } else {
655 
                messageFormat = ASSIGNED_TICKET;
656 
            }
657 
            String message = String.format(messageFormat, authUserTo.getName(), ticket.getId(), activities.get(0).getMessage(), retailerService.getFofoRetailer(ticket.getFofoId()).getBusinessName());
658 
            Utils.sendMailWithAttachments(mailSender, authUserTo.getEmailId(), ccTo, ASSINMENT_SUBJECT, message, null);
659 
        } catch (Exception e) {
660 
            e.printStackTrace();
661 
            throw new ProfitMandiBusinessException("Ticket Assingment", authUserTo.getEmailId(), "Could not send ticket assignment mail");
662 
        }
663 
    }
26298 tejbeer 664 
 
31762 tejbeer 665 
    @Override
33244 ranu 666 
    public Map<Integer, List<CustomRetailer>> getPositionCustomRetailerMap(List<Position> positions) throws ProfitMandiBusinessException {
31762 tejbeer 667 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
668 
        Map<Integer, List<CustomRetailer>> positionRetailerMap = new HashMap<>();
35443 amit 669 
 
670 
        // Batch fetch all PartnerPositions upfront to avoid N+1 queries
671 
        List<Integer> positionIds = positions.stream().map(Position::getId).collect(Collectors.toList());
672 
        Map<Integer, List<Integer>> positionIdToFofoIdsMap = partnerPositionRepository.selectByPositionIds(positionIds)
673 
                .stream()
674 
                .collect(Collectors.groupingBy(
675 
                        pp -> pp.getPositionId(),
676 
                        Collectors.mapping(pp -> pp.getFofoId(), Collectors.toList())
677 
                ));
678 
 
679 
        // Collect all region IDs that might need lookup (positions with fofoId=0)
680 
        Set<Integer> regionIdsNeedingLookup = new HashSet<>();
31762 tejbeer 681 
        for (Position position : positions) {
35443 amit 682 
            List<Integer> fofoIds = positionIdToFofoIdsMap.get(position.getId());
683 
            if (fofoIds != null && fofoIds.contains(0)) {
684 
                regionIdsNeedingLookup.add(position.getRegionId());
685 
            }
686 
        }
26978 tejbeer 687 
 
35443 amit 688 
        // Batch fetch all PartnerRegions for regions needing lookup
689 
        Map<Integer, List<Integer>> regionIdToFofoIdsMap = new HashMap<>();
690 
        if (!regionIdsNeedingLookup.isEmpty()) {
691 
            regionIdToFofoIdsMap = partnerRegionRepository.selectAllByRegionIds(new ArrayList<>(regionIdsNeedingLookup))
692 
                    .stream()
693 
                    .collect(Collectors.groupingBy(
694 
                            pr -> pr.getRegionId(),
695 
                            Collectors.mapping(pr -> pr.getFofoId(), Collectors.toList())
696 
                    ));
697 
        }
26978 tejbeer 698 
 
35443 amit 699 
        // Build the result map using pre-fetched data
700 
        for (Position position : positions) {
701 
            List<Integer> fofoIds = positionIdToFofoIdsMap.get(position.getId());
702 
            if (fofoIds == null || fofoIds.isEmpty()) {
703 
                continue;
704 
            }
705 
 
706 
            if (fofoIds.contains(0)) {
707 
                // Need region-based lookup
708 
                fofoIds = regionIdToFofoIdsMap.get(position.getRegionId());
709 
                if (fofoIds == null || fofoIds.contains(0)) {
710 
                    fofoIds = new ArrayList<>(customRetailerMap.keySet());
31762 tejbeer 711 
                }
35443 amit 712 
            }
26978 tejbeer 713 
 
35443 amit 714 
            positionRetailerMap.put(position.getId(),
715 
                    fofoIds.stream()
716 
                            .map(customRetailerMap::get)
717 
                            .filter(x -> x != null)
718 
                            .collect(Collectors.toList()));
31762 tejbeer 719 
        }
720 
        return positionRetailerMap;
721 
    }
26978 tejbeer 722 
 
31762 tejbeer 723 
    @Override
33244 ranu 724 
    public Map<Integer, List<CustomRetailer>> getRegionPartners(List<Position> positions) throws ProfitMandiBusinessException {
31762 tejbeer 725 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
726 
        Map<Integer, List<CustomRetailer>> positionIdAndpartnerRegionMap = new HashedMap<>();
26978 tejbeer 727 
 
35443 amit 728 
        // Batch fetch all PartnerRegions upfront to avoid N+1 queries
729 
        List<Integer> regionIds = positions.stream().map(Position::getRegionId).distinct().collect(Collectors.toList());
730 
        Map<Integer, List<Integer>> regionIdToFofoIdsMap = partnerRegionRepository.selectAllByRegionIds(regionIds)
731 
                .stream()
732 
                .collect(Collectors.groupingBy(
733 
                        pr -> pr.getRegionId(),
734 
                        Collectors.mapping(pr -> pr.getFofoId(), Collectors.toList())
735 
                ));
26978 tejbeer 736 
 
35443 amit 737 
        // Fetch all store IDs once in case any region has fofoId=0
738 
        List<Integer> allStoreIds = null;
26978 tejbeer 739 
 
35443 amit 740 
        for (Position position : positions) {
741 
            List<Integer> fofoIds = regionIdToFofoIdsMap.get(position.getRegionId());
742 
            if (fofoIds == null || fofoIds.isEmpty()) {
743 
                continue;
31762 tejbeer 744 
            }
26978 tejbeer 745 
 
35443 amit 746 
            if (fofoIds.contains(0)) {
747 
                if (allStoreIds == null) {
748 
                    allStoreIds = fofoStoreRepository.selectAll().stream().map(x -> x.getId()).collect(Collectors.toList());
749 
                }
750 
                fofoIds = allStoreIds;
751 
            }
752 
 
753 
            Map<Integer, CustomRetailer> fofoRetailers = fofoIds.stream()
754 
                    .map(customRetailerMap::get)
755 
                    .filter(x -> x != null)
756 
                    .collect(Collectors.toMap(x -> x.getPartnerId(), x -> x, (a, b) -> a));
757 
            positionIdAndpartnerRegionMap.put(position.getRegionId(), new ArrayList<>(fofoRetailers.values()));
31762 tejbeer 758 
        }
26978 tejbeer 759 
 
31762 tejbeer 760 
        return positionIdAndpartnerRegionMap;
761 
    }
26978 tejbeer 762 
 
31762 tejbeer 763 
    @Override
764 
    @Cacheable(value = "authUserEmailMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 765 
    public Map<String, Set<String>> getAuthUserPartnerEmailMapping() throws ProfitMandiBusinessException {
31762 tejbeer 766 
        Map<String, Set<String>> storeGuyMap = new HashMap<>();
767 
        Set<Integer> activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId()).collect(Collectors.toSet());
35443 amit 768 
 
769 
        // Batch fetch positions by category IDs instead of multiple calls
770 
        List<Position> categoryPositions = positionRepository.selectPositionByCategoryIds(Arrays.asList(
771 
                ProfitMandiConstants.TICKET_CATEGORY_SALES,
772 
                ProfitMandiConstants.TICKET_CATEGORY_RBM,
773 
                ProfitMandiConstants.TICKET_CATEGORY_ABM));
31762 tejbeer 774 
        Map<Integer, Position> positionsMap = categoryPositions.stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
29229 tejbeer 775 
 
35443 amit 776 
        // Batch fetch all AuthUsers upfront to avoid N+1 queries
777 
        Set<Integer> authUserIds = categoryPositions.stream().map(Position::getAuthUserId).collect(Collectors.toSet());
778 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(new ArrayList<>(authUserIds)).stream()
779 
                .collect(Collectors.toMap(AuthUser::getId, x -> x));
780 
 
31762 tejbeer 781 
        Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
782 
        for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
783 
            int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
784 
            Set<String> partnerEmails = positionPartnerEntry.getValue().stream().filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getEmail()).collect(Collectors.toSet());
35443 amit 785 
            AuthUser authUser = authUserMap.get(authUserId);
786 
            if (authUser != null && authUser.isActive()) {
31762 tejbeer 787 
                if (!storeGuyMap.containsKey(authUser.getEmailId())) {
788 
                    storeGuyMap.put(authUser.getEmailId(), partnerEmails);
789 
                } else {
790 
                    storeGuyMap.get(authUser.getEmailId()).addAll(partnerEmails);
791 
                }
792 
            }
793 
        }
794 
        return storeGuyMap;
795 
    }
29229 tejbeer 796 
 
31762 tejbeer 797 
    @Override
798 
    @Cacheable(value = "authUserEmailPartnerIdMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 799 
    public Map<String, Set<Integer>> getAuthUserPartnerIdMapping() throws ProfitMandiBusinessException {
31762 tejbeer 800 
        Map<String, Set<Integer>> storeGuyMap = new HashMap<>();
801 
        Set<Integer> activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId()).collect(Collectors.toSet());
35443 amit 802 
 
803 
        // Batch fetch positions by category IDs instead of multiple calls
804 
        List<Position> categoryPositions = positionRepository.selectPositionByCategoryIds(Arrays.asList(
805 
                ProfitMandiConstants.TICKET_CATEGORY_SALES,
806 
                ProfitMandiConstants.TICKET_CATEGORY_RBM,
807 
                ProfitMandiConstants.TICKET_CATEGORY_ABM,
808 
                ProfitMandiConstants.TICKET_CATEGORY_BUSINESSINTELLIGENT,
809 
                ProfitMandiConstants.TICKET_CATEGORY_TRAINING));
31762 tejbeer 810 
        Map<Integer, Position> positionsMap = categoryPositions.stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
31161 tejbeer 811 
 
35443 amit 812 
        // Batch fetch all AuthUsers upfront to avoid N+1 queries
813 
        Set<Integer> authUserIds = categoryPositions.stream().map(Position::getAuthUserId).collect(Collectors.toSet());
814 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(new ArrayList<>(authUserIds)).stream()
815 
                .collect(Collectors.toMap(AuthUser::getId, x -> x));
816 
 
31762 tejbeer 817 
        Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
818 
        for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
819 
            int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
820 
            Set<Integer> partnerIds = positionPartnerEntry.getValue().stream().filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getPartnerId()).collect(Collectors.toSet());
35443 amit 821 
            AuthUser authUser = authUserMap.get(authUserId);
822 
            if (authUser != null && authUser.isActive()) {
31762 tejbeer 823 
                if (!storeGuyMap.containsKey(authUser.getEmailId())) {
824 
                    storeGuyMap.put(authUser.getEmailId(), partnerIds);
825 
                } else {
826 
                    storeGuyMap.get(authUser.getEmailId()).addAll(partnerIds);
827 
                }
828 
            }
829 
        }
830 
        return storeGuyMap;
831 
    }
31472 tejbeer 832 
 
31762 tejbeer 833 
    @Override
834 
    @Cacheable(value = "authUserPartnerEmailPartnerIdMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 835 
    public Map<String, Set<Integer>> getAuthUserPartnerIdMappingByCategoryIds(List<Integer> categoryIds, boolean activeOnly) throws ProfitMandiBusinessException {
31762 tejbeer 836 
        Map<String, Set<Integer>> authUserPartnerMap = new HashMap<>();
837 
        Set<Integer> activeFofoIds;
838 
        if (activeOnly) {
839 
            activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId()).collect(Collectors.toSet());
26298 tejbeer 840 
 
31762 tejbeer 841 
        } else {
842 
            activeFofoIds = fofoStoreRepository.selectAll().stream().map(x -> x.getId()).collect(Collectors.toSet());
26298 tejbeer 843 
 
31762 tejbeer 844 
        }
26298 tejbeer 845 
 
31762 tejbeer 846 
        List<Position> categoryPositions = positionRepository.selectPositionByCategoryIds(categoryIds);
847 
        Map<Integer, Position> positionsMap = categoryPositions.stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
26298 tejbeer 848 
 
35454 amit 849 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
850 
        List<Integer> authUserIds = categoryPositions.stream()
851 
                .map(Position::getAuthUserId)
852 
                .filter(id -> id != null && id > 0)
853 
                .distinct()
854 
                .collect(Collectors.toList());
855 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream()
856 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
857 
 
31762 tejbeer 858 
        Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
859 
        for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
860 
            int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
861 
            Set<Integer> partnerIds = positionPartnerEntry.getValue().stream().filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getPartnerId()).collect(Collectors.toSet());
35454 amit 862 
            AuthUser authUser = authUserMap.get(authUserId);
863 
            if (authUser != null && authUser.isActive()) {
31762 tejbeer 864 
                if (!authUserPartnerMap.containsKey(authUser.getEmailId())) {
865 
                    authUserPartnerMap.put(authUser.getEmailId(), partnerIds);
866 
                } else {
867 
                    authUserPartnerMap.get(authUser.getEmailId()).addAll(partnerIds);
868 
                }
869 
            }
870 
        }
871 
        return authUserPartnerMap;
872 
    }
26298 tejbeer 873 
 
31762 tejbeer 874 
    @Override
34082 ranu 875 
    public Map<Integer, List<Integer>> authUserpartnerIdMap(int authId, int categoryId) {
876 
        Session session = sessionFactory.getCurrentSession();
877 
 
34084 ranu 878 
        Map<Integer, List<Integer>> authUserpartnerIdMap = new HashMap<>();
34082 ranu 879 
 
34158 tejus.loha 880 
        List<Position> authPositions = positionRepository.selectPositionbyCategoryIdAndAuthId(categoryId, authId);
34082 ranu 881 
 
35454 amit 882 
        // OPTIMIZED: Batch fetch all PartnerPositions instead of N+1 queries
883 
        List<Integer> positionIds = authPositions.stream()
884 
                .map(Position::getId)
34084 ranu 885 
                .collect(Collectors.toList());
35454 amit 886 
        List<PartnerPosition> partnerPositions = partnerPositionRepository.selectByPositionIds(positionIds);
34082 ranu 887 
 
34084 ranu 888 
        if (partnerPositions.stream().anyMatch(partnerPosition -> partnerPosition.getFofoId() == 0)) {
889 
            List<FofoStore> activeFofoStores = fofoStoreRepository.selectActiveStores();
890 
 
891 
            List<Integer> fofoStoreIds = activeFofoStores.stream()
892 
                    .map(FofoStore::getId) // Extract the IDs of FofoStores
893 
                    .collect(Collectors.toList());
894 
 
895 
            authUserpartnerIdMap.put(authId, fofoStoreIds);
896 
 
34158 tejus.loha 897 
        } else {
34084 ranu 898 
            final TypedQuery<AuthUserPartnerMapModel> typedQuerySimilar = session
899 
                    .createNamedQuery("Position.Auth_User_Partner_Maping", AuthUserPartnerMapModel.class);
900 
 
901 
            typedQuerySimilar.setParameter("authId", authId);
902 
            typedQuerySimilar.setParameter("categoryId", categoryId);
903 
 
904 
            List<AuthUserPartnerMapModel> authUserPartnerMapModels = typedQuerySimilar.getResultList();
905 
 
906 
            authUserpartnerIdMap = authUserPartnerMapModels.stream()
907 
                    .collect(Collectors.groupingBy(
908 
                            AuthUserPartnerMapModel::getAuthId,
909 
                            Collectors.mapping(AuthUserPartnerMapModel::getFofoId, Collectors.toList())
910 
                    ));
911 
 
912 
        }
913 
 
34082 ranu 914 
        LOGGER.info("partnerusermap {}", authUserpartnerIdMap);
915 
        return authUserpartnerIdMap;
916 
    }
917 
 
918 
    @Override
33244 ranu 919 
    public List<String> getAuthUserByPartnerId(int fofoId) throws ProfitMandiBusinessException {
26298 tejbeer 920 
 
31762 tejbeer 921 
        List<String> emails = new ArrayList<>();
922 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
26298 tejbeer 923 
 
31762 tejbeer 924 
        regionIds.add(5);// All partners Id;
26298 tejbeer 925 
 
32493 amit.gupta 926 
        List<Integer> partnerPositionIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, Arrays.asList(fofoId, 0)).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
26448 amit.gupta 927 
 
31762 tejbeer 928 
        LOGGER.info("partnerPositionIds" + partnerPositionIds);
27205 amit.gupta 929 
 
35394 amit 930 
        List<Position> positions = positionRepository.selectByIds(partnerPositionIds);
27548 tejbeer 931 
 
34905 ranu 932 
        positions = positions.stream().filter(x -> (x.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_SALES || x.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_RBM || x.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_ABM)).collect(Collectors.toList());
27548 tejbeer 933 
 
31762 tejbeer 934 
        if (!positions.isEmpty()) {
35454 amit 935 
            // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
936 
            List<Integer> authUserIds = positions.stream()
937 
                    .map(Position::getAuthUserId)
938 
                    .filter(id -> id != null && id > 0)
939 
                    .distinct()
940 
                    .collect(Collectors.toList());
941 
            Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream()
942 
                    .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
943 
 
31762 tejbeer 944 
            for (Position partnerPostionId : positions) {
35454 amit 945 
                AuthUser authUser = authUserMap.get(partnerPostionId.getAuthUserId());
31762 tejbeer 946 
                LOGGER.info("authUser" + authUser);
35454 amit 947 
                if (authUser != null) {
948 
                    emails.add(authUser.getEmailId());
949 
                }
31762 tejbeer 950 
            }
951 
        }
27548 tejbeer 952 
 
31762 tejbeer 953 
        return emails;
954 
    }
27548 tejbeer 955 
 
31762 tejbeer 956 
    @Override
33244 ranu 957 
    public Map<EscalationType, String> getAuthUserAndEsclationTypeByPartnerId(int fofoId) throws ProfitMandiBusinessException {
27548 tejbeer 958 
 
31762 tejbeer 959 
        List<String> emails = new ArrayList<>();
960 
        Map<EscalationType, String> emailEsclationTypeMap = new HashMap<>();
961 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
27548 tejbeer 962 
 
31762 tejbeer 963 
        regionIds.add(5);// All partners Id;
964 
        List<Integer> fofoIds = new ArrayList<>();
965 
        fofoIds.add(fofoId);
966 
        fofoIds.add(0);
27548 tejbeer 967 
 
33074 amit.gupta 968 
        //LOGGER.info("fofoIds" + fofoIds);
32493 amit.gupta 969 
        List<Integer> partnerPositionIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, fofoIds).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
27548 tejbeer 970 
 
33074 amit.gupta 971 
        //LOGGER.info("partnerPositionIds" + partnerPositionIds);
28377 tejbeer 972 
 
35454 amit 973 
        // OPTIMIZED: Batch fetch all positions instead of N+1 queries
974 
        List<Position> positions = positionRepository.selectByIds(partnerPositionIds).stream()
975 
                .filter(p -> p.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_SALES)
976 
                .collect(Collectors.toList());
28377 tejbeer 977 
 
35454 amit 978 
        if (!positions.isEmpty()) {
979 
            // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
980 
            List<Integer> authUserIds = positions.stream()
981 
                    .map(Position::getAuthUserId)
982 
                    .filter(id -> id != null && id > 0)
983 
                    .distinct()
984 
                    .collect(Collectors.toList());
985 
            Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream()
986 
                    .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
987 
 
988 
            for (Position position : positions) {
989 
                AuthUser authUser = authUserMap.get(position.getAuthUserId());
33074 amit.gupta 990 
                //LOGGER.info("authUser" + authUser);
35454 amit 991 
                if (authUser != null) {
992 
                    emailEsclationTypeMap.put(position.getEscalationType(), authUser.getEmailId());
993 
                }
31762 tejbeer 994 
            }
995 
        }
28377 tejbeer 996 
 
33074 amit.gupta 997 
        //LOGGER.info("emailEsclationTypeMap" + emailEsclationTypeMap);
28377 tejbeer 998 
 
31762 tejbeer 999 
        return emailEsclationTypeMap;
1000 
    }
31020 tejbeer 1001 
 
31762 tejbeer 1002 
    @Override
1003 
    @Cacheable(value = "authUserIdPartnerIdMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 1004 
    public Map<Integer, List<Integer>> getAuthUserIdPartnerIdMapping() throws ProfitMandiBusinessException {
31762 tejbeer 1005 
        Map<Integer, List<Integer>> storeGuyMap = new HashMap<>();
1006 
        Set<Integer> activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId()).collect(Collectors.toSet());
31020 tejbeer 1007 
 
34077 tejus.loha 1008 
        List<Position> categoryPositions = positionRepository.selectAllPosition();
31020 tejbeer 1009 
 
31762 tejbeer 1010 
        Map<Integer, Position> positionsMap = categoryPositions.stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
29229 tejbeer 1011 
 
35454 amit 1012 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
1013 
        List<Integer> authUserIds = categoryPositions.stream()
1014 
                .map(Position::getAuthUserId)
1015 
                .filter(id -> id != null && id > 0)
1016 
                .distinct()
1017 
                .collect(Collectors.toList());
1018 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream()
1019 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
1020 
 
31762 tejbeer 1021 
        Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
1022 
        for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
1023 
            int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
1024 
            List<Integer> partnerIds = positionPartnerEntry.getValue().stream().filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getPartnerId()).collect(Collectors.toList());
35454 amit 1025 
            AuthUser authUser = authUserMap.get(authUserId);
31762 tejbeer 1026 
            if (authUser != null && authUser.isActive()) {
1027 
                if (!storeGuyMap.containsKey(authUserId)) {
1028 
                    storeGuyMap.put(authUserId, partnerIds);
1029 
                } else {
1030 
                    storeGuyMap.get(authUserId).addAll(partnerIds);
1031 
                }
1032 
            }
1033 
        }
1034 
        storeGuyMap.keySet().stream().forEach(x -> {
1035 
            List<Integer> fofoIds = storeGuyMap.get(x);
1036 
            storeGuyMap.put(x, fofoIds.stream().distinct().collect(Collectors.toList()));
1037 
        });
1038 
        return storeGuyMap;
1039 
    }
28908 tejbeer 1040 
 
31762 tejbeer 1041 
    @Override
1042 
    @Cacheable(value = "L1L2Mapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 1043 
    public Map<Integer, List<Integer>> getL2L1Mapping() throws ProfitMandiBusinessException {
31762 tejbeer 1044 
        List<Position> l1SalesPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1045 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L1);
1046 
        List<Position> l2SalesPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1047 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L2);
28908 tejbeer 1048 
 
33074 amit.gupta 1049 
        //LOGGER.info("position" + l1SalesPositions);
31762 tejbeer 1050 
        Map<Integer, List<Integer>> authUserPartnerListMap = this.getAuthUserIdPartnerIdMapping();
33074 amit.gupta 1051 
        //LOGGER.info("map" + authUserPartnerListMap);
28908 tejbeer 1052 
 
31762 tejbeer 1053 
        Map<Integer, List<Integer>> l2l1ListMap = new HashMap<>();
29318 tejbeer 1054 
 
31762 tejbeer 1055 
        for (Position l2SalePosition : l2SalesPositions) {
1056 
            int l2AuthUserId = l2SalePosition.getAuthUserId();
1057 
            if (authUserPartnerListMap.containsKey(l2SalePosition.getAuthUserId())) {
1058 
                List<Integer> mappedL1AuthUsers = new ArrayList<>();
1059 
                l2l1ListMap.put(l2AuthUserId, mappedL1AuthUsers);
1060 
                List<Integer> l2FofoIds = authUserPartnerListMap.get(l2AuthUserId);
1061 
                for (Position l1SalePosition : l1SalesPositions) {
1062 
                    int l1AuthUserId = l1SalePosition.getAuthUserId();
1063 
                    if (authUserPartnerListMap.containsKey(l1AuthUserId)) {
1064 
                        List<Integer> l1FofoIds = authUserPartnerListMap.get(l1SalePosition.getAuthUserId());
1065 
                        if (l2FofoIds.containsAll(l1FofoIds)) {
1066 
                            mappedL1AuthUsers.add(l1AuthUserId);
1067 
                        }
1068 
                    }
28856 manish 1069 
 
31762 tejbeer 1070 
                }
1071 
            }
29296 manish 1072 
 
31762 tejbeer 1073 
        }
29296 manish 1074 
 
31762 tejbeer 1075 
        return l2l1ListMap;
1076 
    }
29296 manish 1077 
 
31762 tejbeer 1078 
    @Override
1079 
    public Map<Integer, List<AuthUser>> getAssignedAuthList(List<Ticket> tickets) {
1080 
        if (tickets.size() == 0) {
1081 
            return new HashMap<>();
1082 
        }
1083 
        List<TicketAssigned> ticketAssignedList = ticketAssignedRepository.selectByTicketIds(tickets.stream().map(x -> x.getId()).collect(Collectors.toList()));
1084 
        List<Integer> authUserIds = ticketAssignedList.stream().map(x -> x.getAssineeId()).distinct().collect(Collectors.toList());
35394 amit 1085 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
31762 tejbeer 1086 
        return ticketAssignedList.stream().collect(Collectors.groupingBy(x -> x.getTicketId(), Collectors.mapping(x -> authUserMap.get(x.getAssineeId()), Collectors.toList())));
1087 
    }
28908 tejbeer 1088 
 
31762 tejbeer 1089 
    @Override
33244 ranu 1090 
    public Map<EscalationType, AuthUser> getAuthUserAndEsclationByPartnerId(int fofoId) throws ProfitMandiBusinessException {
31762 tejbeer 1091 
        Map<EscalationType, AuthUser> authuserEsclationTypeMap = new HashMap<>();
1092 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
28908 tejbeer 1093 
 
35592 amit 1094 
        regionIds.add(ALL_PARTNERS_REGION);// All partners Id;
31762 tejbeer 1095 
        List<Integer> fofoIds = new ArrayList<>();
1096 
        fofoIds.add(fofoId);
1097 
        fofoIds.add(0);
28908 tejbeer 1098 
 
32493 amit.gupta 1099 
        List<Integer> partnerPositionIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, fofoIds).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
28908 tejbeer 1100 
 
35592 amit 1101 
        if (partnerPositionIds.isEmpty()) {
1102 
            return authuserEsclationTypeMap;
1103 
        }
30003 tejbeer 1104 
 
35592 amit 1105 
        // OPTIMIZED: Batch fetch all positions instead of N+1 queries
1106 
        List<Position> salesPositions = positionRepository.selectByIds(partnerPositionIds).stream()
1107 
                .filter(p -> p.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_SALES)
1108 
                .collect(Collectors.toList());
30003 tejbeer 1109 
 
35592 amit 1110 
        if (salesPositions.isEmpty()) {
1111 
            return authuserEsclationTypeMap;
1112 
        }
30003 tejbeer 1113 
 
35592 amit 1114 
        // OPTIMIZED: Batch fetch all AuthUsers instead of N+1 queries
1115 
        List<Integer> authUserIds = salesPositions.stream()
1116 
                .map(Position::getAuthUserId)
1117 
                .filter(id -> id != null && id > 0)
1118 
                .distinct()
1119 
                .collect(Collectors.toList());
1120 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream()
1121 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
1122 
 
1123 
        for (Position position : salesPositions) {
1124 
            AuthUser authUser = authUserMap.get(position.getAuthUserId());
1125 
            if (authUser != null) {
31762 tejbeer 1126 
                authuserEsclationTypeMap.put(position.getEscalationType(), authUser);
1127 
            }
1128 
        }
30003 tejbeer 1129 
 
31762 tejbeer 1130 
        return authuserEsclationTypeMap;
1131 
    }
30044 tejbeer 1132 
 
31762 tejbeer 1133 
    @Override
35394 amit 1134 
    public Map<Integer, Map<EscalationType, AuthUser>> getAuthUserAndEsclationByPartnerIds(Set<Integer> fofoIds) throws ProfitMandiBusinessException {
1135 
        Map<Integer, Map<EscalationType, AuthUser>> result = new HashMap<>();
1136 
 
1137 
        if (fofoIds == null || fofoIds.isEmpty()) {
1138 
            return result;
1139 
        }
1140 
 
1141 
        // Initialize result map
1142 
        for (Integer fofoId : fofoIds) {
1143 
            result.put(fofoId, new HashMap<>());
1144 
        }
1145 
 
1146 
        // Batch fetch all partner regions
1147 
        List<Integer> fofoIdListWithZero = new ArrayList<>(fofoIds);
1148 
        fofoIdListWithZero.add(0);
1149 
        List<PartnerRegion> allPartnerRegions = partnerRegionRepository.selectByfofoIds(fofoIdListWithZero);
1150 
 
1151 
        // Build fofoId -> regionIds map
1152 
        Map<Integer, Set<Integer>> fofoRegionMap = new HashMap<>();
1153 
        for (Integer fofoId : fofoIds) {
1154 
            fofoRegionMap.put(fofoId, new HashSet<>());
1155 
            fofoRegionMap.get(fofoId).add(ALL_PARTNERS_REGION);
1156 
        }
1157 
        for (PartnerRegion pr : allPartnerRegions) {
1158 
            int prFofoId = pr.getFofoId();
1159 
            if (prFofoId == 0) {
1160 
                for (Integer fid : fofoIds) {
1161 
                    fofoRegionMap.get(fid).add(pr.getRegionId());
1162 
                }
1163 
            } else if (fofoIds.contains(prFofoId)) {
1164 
                fofoRegionMap.get(prFofoId).add(pr.getRegionId());
1165 
            }
1166 
        }
1167 
 
1168 
        // Collect all region IDs
1169 
        Set<Integer> allRegionIds = fofoRegionMap.values().stream()
1170 
                .flatMap(Set::stream).collect(Collectors.toSet());
1171 
 
1172 
        // Batch fetch all partner positions
1173 
        List<PartnerPosition> allPartnerPositions = partnerPositionRepository.selectByRegionIdAndPartnerId(
1174 
                new ArrayList<>(allRegionIds), fofoIdListWithZero);
1175 
 
1176 
        // Collect all position IDs
1177 
        Set<Integer> allPositionIds = allPartnerPositions.stream()
1178 
                .map(PartnerPosition::getPositionId).collect(Collectors.toSet());
1179 
 
1180 
        // Batch fetch all positions for SALES category
1181 
        List<Position> salesPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1182 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, null);
1183 
        Map<Integer, Position> positionMap = salesPositions.stream()
1184 
                .filter(p -> allPositionIds.contains(p.getId()))
1185 
                .collect(Collectors.toMap(Position::getId, p -> p, (a, b) -> a));
1186 
 
1187 
        // Collect all auth user IDs and batch fetch
1188 
        Set<Integer> authUserIds = positionMap.values().stream()
1189 
                .map(Position::getAuthUserId).collect(Collectors.toSet());
1190 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(new ArrayList<>(authUserIds))
1191 
                .stream().collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
1192 
 
1193 
        // For each fofoId, find matching positions and build result
1194 
        for (Integer fofoId : fofoIds) {
1195 
            Set<Integer> regionIds = fofoRegionMap.get(fofoId);
1196 
            Map<EscalationType, AuthUser> escalationMap = result.get(fofoId);
1197 
 
1198 
            for (PartnerPosition pp : allPartnerPositions) {
1199 
                if (regionIds.contains(pp.getRegionId()) &&
1200 
                    (pp.getFofoId() == 0 || pp.getFofoId() == fofoId)) {
1201 
                    Position position = positionMap.get(pp.getPositionId());
1202 
                    if (position != null) {
1203 
                        AuthUser authUser = authUserMap.get(position.getAuthUserId());
1204 
                        if (authUser != null) {
1205 
                            escalationMap.put(position.getEscalationType(), authUser);
1206 
                        }
1207 
                    }
1208 
                }
1209 
            }
1210 
        }
1211 
 
1212 
        return result;
1213 
    }
1214 
 
1215 
    @Override
33244 ranu 1216 
    public List<AuthUser> getAuthUserIdByPartnerId(int fofoId) throws ProfitMandiBusinessException {
33041 ranu 1217 
        return this.getAuthUserIdByPartnerId(fofoId, EscalationType.escalations.toArray(new EscalationType[0]));
1218 
    }
1219 
 
1220 
    @Override
33244 ranu 1221 
    public List<AuthUser> getAuthUserIdByPartnerId(int fofoId, EscalationType... escalationTypes) throws ProfitMandiBusinessException {
31762 tejbeer 1222 
        List<AuthUser> authUsers = new ArrayList<>();
1223 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
30044 tejbeer 1224 
 
31762 tejbeer 1225 
        regionIds.add(5);// All partners Id;
1226 
        List<Integer> fofoIds = new ArrayList<>();
1227 
        fofoIds.add(fofoId);
1228 
        fofoIds.add(0);
30044 tejbeer 1229 
 
33074 amit.gupta 1230 
        //LOGGER.info("fofoIds" + fofoIds);
32493 amit.gupta 1231 
        List<Integer> partnerPositionIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, fofoIds).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
30003 tejbeer 1232 
 
33074 amit.gupta 1233 
        //LOGGER.info("partnerPositionIds" + partnerPositionIds);
34905 ranu 1234 
        List<Integer> allowedTicketCategoryIds = Arrays.asList(ProfitMandiConstants.TICKET_CATEGORY_SALES, ProfitMandiConstants.TICKET_CATEGORY_RBM,ProfitMandiConstants.TICKET_CATEGORY_ABM);
30003 tejbeer 1235 
 
30044 tejbeer 1236 
 
35394 amit 1237 
        List<Position> escalationBasedPositions = positionRepository.selectByIds(partnerPositionIds).stream().filter(x -> allowedTicketCategoryIds.contains(x.getCategoryId()) &&
33041 ranu 1238 
                Arrays.stream(escalationTypes)
1239 
                        .anyMatch(y -> y.equals(x.getEscalationType()))).collect(Collectors.toList());
30003 tejbeer 1240 
 
33041 ranu 1241 
        List<Integer> authUserIds = escalationBasedPositions.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList());
30003 tejbeer 1242 
 
35394 amit 1243 
        return authRepository.selectByIds(authUserIds);
30003 tejbeer 1244 
 
31762 tejbeer 1245 
    }
30044 tejbeer 1246 
 
31762 tejbeer 1247 
    @Override
1248 
    public List<AuthUser> getAuthUserIds(int categoryId, List<EscalationType> escalationType) {
30044 tejbeer 1249 
 
31762 tejbeer 1250 
        List<Position> positions = positionRepository.selectPositionbyCategoryIdAndEscalationTypes(categoryId, escalationType);
1251 
        List<Integer> authIds = positions.stream().map(x -> x.getAuthUserId()).distinct().collect(Collectors.toList());
30003 tejbeer 1252 
 
33074 amit.gupta 1253 
        //LOGGER.info("authIds" + authIds);
35058 amit 1254 
        List<AuthUser> authUsers = null;
1255 
        if (authIds.size() > 0) {
35394 amit 1256 
            authUsers = authRepository.selectByIds(authIds);
35058 amit 1257 
        } else {
1258 
            authUsers = new ArrayList<>();
1259 
        }
30003 tejbeer 1260 
 
31762 tejbeer 1261 
        LOGGER.info("authUsers" + authUsers);
1262 
        return authUsers;
1263 
    }
1264 
 
1265 
    @Override
1266 
    public List<AuthUser> getAuthUserByCategoryId(int categoryId, EscalationType escalationType) {
1267 
 
1268 
        List<Position> positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType);
1269 
        List<Integer> authIds = positions.stream().map(x -> x.getAuthUserId()).distinct().collect(Collectors.toList());
1270 
 
1271 
        LOGGER.info("authIds" + authIds);
1272 
        List<AuthUser> authUsers = new ArrayList<>();
1273 
        if (!authIds.isEmpty()) {
35394 amit 1274 
            authUsers = authRepository.selectByIds(authIds);
31762 tejbeer 1275 
        }
1276 
 
1277 
        LOGGER.info("authUsers" + authUsers);
1278 
        return authUsers;
1279 
    }
1280 
 
1281 
    @Override
1282 
    @Cacheable(value = "authUserByCategoryId", cacheManager = "thirtyMinsTimeOutCacheManager")
1283 
    public List<AuthUser> getAuthUserByCategoryId(int categoryId) {
1284 
        List<Position> positions = positionRepository.selectPositionByCategoryId(categoryId);
1285 
        List<Integer> authIds = positions.stream().map(x -> x.getAuthUserId()).distinct().collect(Collectors.toList());
1286 
 
1287 
        LOGGER.info("authIds" + authIds);
1288 
 
35394 amit 1289 
        List<AuthUser> authUsers = authRepository.selectByIds(authIds).stream().filter(x -> x.getActive()).collect(Collectors.toList());
31762 tejbeer 1290 
 
1291 
        LOGGER.info("authUsers" + authUsers);
1292 
        return authUsers;
1293 
    }
1294 
 
34380 amit.gupta 1295 
    private class SaleRoles1 {
31762 tejbeer 1296 
 
1297 
        private List<String> l1;
1298 
        private List<String> l2;
1299 
        private List<String> l3;
1300 
        private List<String> l4;
1301 
 
34380 amit.gupta 1302 
        public SaleRoles1() {
31762 tejbeer 1303 
            l1 = new ArrayList<>();
1304 
            l2 = new ArrayList<>();
1305 
            l3 = new ArrayList<>();
1306 
            l4 = new ArrayList<>();
1307 
        }
1308 
 
1309 
        public List<String> getL1() {
1310 
            return l1;
1311 
        }
1312 
 
1313 
        public List<String> getL2() {
1314 
            return l2;
1315 
        }
1316 
 
1317 
        public List<String> getL3() {
1318 
            return l3;
1319 
        }
1320 
 
1321 
        public List<String> getL4() {
1322 
            return l4;
1323 
        }
1324 
 
1325 
        @Override
1326 
        public String toString() {
1327 
            return "SaleRoles [l1=" + l1 + ", l2=" + l2 + ", l3=" + l3 + ", l4=" + l4 + "]";
1328 
        }
1329 
 
1330 
    }
1331 
 
33161 ranu 1332 
 
31762 tejbeer 1333 
    @Override
1334 
    @Cacheable(value = "partnerSaleHeader", cacheManager = "oneDayCacheManager")
33244 ranu 1335 
    public Map<Integer, FofoReportingModel> getPartnerIdSalesHeaders() throws ProfitMandiBusinessException {
34380 amit.gupta 1336 
        Map<String, SaleRoles1> partnerEmailSalesMap = new HashMap<>();
31762 tejbeer 1337 
 
1338 
        List<Position> positions = positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_SALES);
1339 
        Map<Integer, AuthUser> authUsersMap = authRepository.selectAllActiveUser().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1340 
        Map<Integer, List<CustomRetailer>> positionIdRetailerMap = this.getPositionCustomRetailerMap(positions);
1341 
        for (Position position : positions) {
1342 
            List<CustomRetailer> crList = positionIdRetailerMap.get(position.getId());
1343 
            if (crList == null)
1344 
                continue;
1345 
            for (CustomRetailer cr : crList) {
1346 
                if (!partnerEmailSalesMap.containsKey(cr.getEmail())) {
34380 amit.gupta 1347 
                    partnerEmailSalesMap.put(cr.getEmail(), new SaleRoles1());
31762 tejbeer 1348 
                }
34380 amit.gupta 1349 
                SaleRoles1 saleRoles1 = partnerEmailSalesMap.get(cr.getEmail());
31762 tejbeer 1350 
                AuthUser authUser = authUsersMap.get(position.getAuthUserId());
1351 
                if (authUser == null) {
1352 
                    continue;
1353 
                }
1354 
                String name = authUser.getFirstName() + " " + authUser.getLastName();
1355 
                if (position.getEscalationType().equals(EscalationType.L1)) {
34380 amit.gupta 1356 
                    saleRoles1.getL1().add(name);
31762 tejbeer 1357 
                } else if (position.getEscalationType().equals(EscalationType.L2)) {
34380 amit.gupta 1358 
                    saleRoles1.getL2().add(name);
31762 tejbeer 1359 
                }
1360 
 
1361 
            }
1362 
        }
1363 
 
1364 
        Set<CustomRetailer> allCrList = new HashSet<>();
1365 
        for (List<CustomRetailer> cr : positionIdRetailerMap.values()) {
1366 
            allCrList.addAll(cr);
1367 
        }
1368 
 
1369 
        Map<Integer, FofoStore> fofoStoresMap = fofoStoreRepository.selectActiveStores().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1370 
 
1371 
        Map<Integer, FofoReportingModel> partnerIdSalesHeadersMap = new HashMap<>();
1372 
 
33378 ranu 1373 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
1374 
        for (Map.Entry<Integer, CustomRetailer> customRetailerEntry : customRetailerMap.entrySet()) {
1375 
 
1376 
            CustomRetailer customRetailer = customRetailerEntry.getValue();
1377 
 
1378 
            String code = customRetailer.getCode();
31762 tejbeer 1379 
            // String storeName = "SmartDukaan-" +
1380 
            // fofoStore.getCode().replaceAll("[a-zA-Z]", "");
33378 ranu 1381 
            String businessName = customRetailer.getBusinessName();
31762 tejbeer 1382 
            try {
34158 tejus.loha 1383 
                String stateManager = StringUtils.join(new HashSet(partnerEmailSalesMap.get(customRetailer.getEmail()).getL2()), ", ");
1384 
                String territoryManager = StringUtils.join(new HashSet(partnerEmailSalesMap.get(customRetailer.getEmail()).getL1()), ", ");
31762 tejbeer 1385 
 
1386 
                FofoReportingModel reportingModel = new FofoReportingModel();
1387 
                reportingModel.setBusinessName(businessName);
1388 
                reportingModel.setCode(code);
33378 ranu 1389 
                reportingModel.setFofoId(customRetailer.getPartnerId());
31762 tejbeer 1390 
                reportingModel.setRegionalManager(stateManager);
1391 
                reportingModel.setTerritoryManager(territoryManager);
33378 ranu 1392 
                partnerIdSalesHeadersMap.put(customRetailer.getPartnerId(), reportingModel);
31762 tejbeer 1393 
            } catch (Exception e) {
33378 ranu 1394 
                LOGGER.warn("Could not find partner with email - {}", customRetailer.getEmail());
31762 tejbeer 1395 
            }
1396 
        }
1397 
        return partnerIdSalesHeadersMap;
1398 
 
1399 
    }
1400 
 
33161 ranu 1401 
 
34905 ranu 1402 
    private class ABMRoles {
1403 
 
1404 
        private List<String> l1;
1405 
        private List<String> l2;
1406 
        private List<String> l3;
1407 
        private List<String> l4;
1408 
 
1409 
        public ABMRoles() {
1410 
            l1 = new ArrayList<>();
1411 
            l2 = new ArrayList<>();
1412 
            l3 = new ArrayList<>();
1413 
            l4 = new ArrayList<>();
1414 
        }
1415 
 
1416 
        public List<String> getL1() {
1417 
            return l1;
1418 
        }
1419 
 
1420 
        public List<String> getL2() {
1421 
            return l2;
1422 
        }
1423 
 
1424 
        public List<String> getL3() {
1425 
            return l3;
1426 
        }
1427 
 
1428 
        public List<String> getL4() {
1429 
            return l4;
1430 
        }
1431 
 
1432 
        @Override
1433 
        public String toString() {
1434 
            return "SaleRoles [l1=" + l1 + ", l2=" + l2 + ", l3=" + l3 + ", l4=" + l4 + "]";
1435 
        }
1436 
 
1437 
    }
1438 
 
1439 
 
1440 
    @Override
1441 
    @Cacheable(value = "partnerABMHeader", cacheManager = "oneDayCacheManager")
1442 
    public Map<Integer, FofoAbmReportingModel> getPartnerIdABMHeaders() throws ProfitMandiBusinessException {
1443 
        Map<String, ABMRoles> partnerEmailABMMap = new HashMap<>();
1444 
 
1445 
        List<Position> positions = positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_ABM);
1446 
        Map<Integer, AuthUser> authUsersMap = authRepository.selectAllActiveUser().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1447 
        Map<Integer, List<CustomRetailer>> positionIdRetailerMap = this.getPositionCustomRetailerMap(positions);
1448 
        for (Position position : positions) {
1449 
            List<CustomRetailer> crList = positionIdRetailerMap.get(position.getId());
1450 
            if (crList == null)
1451 
                continue;
1452 
            for (CustomRetailer cr : crList) {
1453 
                if (!partnerEmailABMMap.containsKey(cr.getEmail())) {
1454 
                    partnerEmailABMMap.put(cr.getEmail(), new ABMRoles());
1455 
                }
1456 
                ABMRoles abmRoles = partnerEmailABMMap.get(cr.getEmail());
1457 
                AuthUser authUser = authUsersMap.get(position.getAuthUserId());
1458 
                if (authUser == null) {
1459 
                    continue;
1460 
                }
1461 
                String name = authUser.getFirstName() + " " + authUser.getLastName();
1462 
                if (position.getEscalationType().equals(EscalationType.L1)) {
1463 
                    abmRoles.getL1().add(name);
1464 
                } else if (position.getEscalationType().equals(EscalationType.L2)) {
1465 
                    abmRoles.getL2().add(name);
1466 
                }
1467 
 
1468 
            }
1469 
        }
1470 
 
1471 
        Set<CustomRetailer> allCrList = new HashSet<>();
1472 
        for (List<CustomRetailer> cr : positionIdRetailerMap.values()) {
1473 
            allCrList.addAll(cr);
1474 
        }
1475 
 
1476 
        Map<Integer, FofoStore> fofoStoresMap = fofoStoreRepository.selectActiveStores().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1477 
 
1478 
        Map<Integer, FofoAbmReportingModel> partnerIdAbmHeadersMap = new HashMap<>();
1479 
 
1480 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
1481 
        for (Map.Entry<Integer, CustomRetailer> customRetailerEntry : customRetailerMap.entrySet()) {
1482 
 
1483 
            CustomRetailer customRetailer = customRetailerEntry.getValue();
1484 
 
1485 
            String code = customRetailer.getCode();
1486 
            // String storeName = "SmartDukaan-" +
1487 
            // fofoStore.getCode().replaceAll("[a-zA-Z]", "");
1488 
            String businessName = customRetailer.getBusinessName();
1489 
            try {
1490 
                String l2Manager = StringUtils.join(new HashSet(partnerEmailABMMap.get(customRetailer.getEmail()).getL2()), ", ");
1491 
                String l1Manager = StringUtils.join(new HashSet(partnerEmailABMMap.get(customRetailer.getEmail()).getL1()), ", ");
1492 
 
1493 
                if (StringUtils.isEmpty(l1Manager)) {
1494 
                    l2Manager = StringUtils.join(new HashSet(partnerEmailABMMap.get(customRetailer.getEmail()).getL2()), ", ");
1495 
                }
1496 
 
1497 
                FofoAbmReportingModel reportingModel = new FofoAbmReportingModel();
1498 
                reportingModel.setBusinessName(businessName);
1499 
                reportingModel.setCode(code);
1500 
                reportingModel.setFofoId(customRetailer.getPartnerId());
1501 
                reportingModel.setL1Manager(l2Manager);
1502 
                reportingModel.setL2Manager(l1Manager);
1503 
                partnerIdAbmHeadersMap.put(customRetailer.getPartnerId(), reportingModel);
1504 
            } catch (Exception e) {
1505 
                LOGGER.warn("Could not find partner with email - {}", customRetailer.getEmail());
1506 
            }
1507 
        }
1508 
        return partnerIdAbmHeadersMap;
1509 
 
1510 
    }
1511 
 
1512 
 
33161 ranu 1513 
    private class RBMRoles {
1514 
 
1515 
        private List<String> l1;
1516 
        private List<String> l2;
1517 
        private List<String> l3;
1518 
        private List<String> l4;
1519 
 
1520 
        public RBMRoles() {
1521 
            l1 = new ArrayList<>();
1522 
            l2 = new ArrayList<>();
1523 
            l3 = new ArrayList<>();
1524 
            l4 = new ArrayList<>();
1525 
        }
1526 
 
1527 
        public List<String> getL1() {
1528 
            return l1;
1529 
        }
1530 
 
1531 
        public List<String> getL2() {
1532 
            return l2;
1533 
        }
1534 
 
1535 
        public List<String> getL3() {
1536 
            return l3;
1537 
        }
1538 
 
1539 
        public List<String> getL4() {
1540 
            return l4;
1541 
        }
1542 
 
1543 
        @Override
1544 
        public String toString() {
1545 
            return "RBMRoles [l1=" + l1 + ", l2=" + l2 + ", l3=" + l3 + ", l4=" + l4 + "]";
1546 
        }
1547 
 
1548 
    }
1549 
 
31762 tejbeer 1550 
    @Override
33161 ranu 1551 
    @Cacheable(value = "partnerRBMHeader", cacheManager = "oneDayCacheManager")
33244 ranu 1552 
    public Map<Integer, FofoRBMReportingModel> getPartnerIdRBMHeaders() throws ProfitMandiBusinessException {
33161 ranu 1553 
        Map<String, RBMRoles> partnerEmailRbmMap = new HashMap<>();
1554 
 
1555 
        List<Position> positions = positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_RBM);
1556 
        Map<Integer, AuthUser> authUsersMap = authRepository.selectAllActiveUser().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1557 
        Map<Integer, List<CustomRetailer>> positionIdRetailerMap = this.getPositionCustomRetailerMap(positions);
1558 
        for (Position position : positions) {
1559 
            List<CustomRetailer> crList = positionIdRetailerMap.get(position.getId());
1560 
            if (crList == null)
1561 
                continue;
1562 
            for (CustomRetailer cr : crList) {
1563 
                if (!partnerEmailRbmMap.containsKey(cr.getEmail())) {
1564 
                    partnerEmailRbmMap.put(cr.getEmail(), new RBMRoles());
1565 
                }
1566 
                RBMRoles rbmRole = partnerEmailRbmMap.get(cr.getEmail());
1567 
                AuthUser authUser = authUsersMap.get(position.getAuthUserId());
1568 
                if (authUser == null) {
1569 
                    continue;
1570 
                }
1571 
                String name = authUser.getFirstName() + " " + authUser.getLastName();
1572 
                if (position.getEscalationType().equals(EscalationType.L1)) {
1573 
                    rbmRole.getL1().add(name);
1574 
                } else if (position.getEscalationType().equals(EscalationType.L2)) {
1575 
                    rbmRole.getL2().add(name);
1576 
                }
1577 
 
1578 
            }
1579 
        }
1580 
 
1581 
        Set<CustomRetailer> allCrList = new HashSet<>();
1582 
        for (List<CustomRetailer> cr : positionIdRetailerMap.values()) {
1583 
            allCrList.addAll(cr);
1584 
        }
1585 
 
1586 
 
1587 
        Map<Integer, FofoRBMReportingModel> partnerIdRbmHeadersMap = new HashMap<>();
1588 
 
33377 amit.gupta 1589 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
1590 
        for (Map.Entry<Integer, CustomRetailer> customRetailerEntry : customRetailerMap.entrySet()) {
1591 
 
1592 
            CustomRetailer customRetailer = customRetailerEntry.getValue();
1593 
 
1594 
            String code = customRetailer.getCode();
33161 ranu 1595 
            // String storeName = "SmartDukaan-" +
1596 
            // fofoStore.getCode().replaceAll("[a-zA-Z]", "");
33377 amit.gupta 1597 
            String businessName = customRetailer.getBusinessName();
33161 ranu 1598 
            try {
33377 amit.gupta 1599 
                String L2User = StringUtils.join(partnerEmailRbmMap.get(customRetailer.getEmail()).getL2(), ", ");
1600 
                String L1USer = StringUtils.join(partnerEmailRbmMap.get(customRetailer.getEmail()).getL1(), ", ");
33161 ranu 1601 
 
1602 
                FofoRBMReportingModel reportingModel = new FofoRBMReportingModel();
1603 
                reportingModel.setBusinessName(businessName);
1604 
                reportingModel.setCode(code);
33377 amit.gupta 1605 
                reportingModel.setFofoId(customRetailer.getPartnerId());
35180 amit 1606 
                reportingModel.setL1Manager(L1USer);
1607 
                reportingModel.setL2Manager(L2User);
33377 amit.gupta 1608 
                partnerIdRbmHeadersMap.put(customRetailer.getPartnerId(), reportingModel);
33161 ranu 1609 
            } catch (Exception e) {
33377 amit.gupta 1610 
                LOGGER.warn("Could not find partner with email - {}", customRetailer.getEmail());
33161 ranu 1611 
            }
1612 
        }
1613 
        return partnerIdRbmHeadersMap;
1614 
 
1615 
    }
1616 
 
1617 
    @Override
31762 tejbeer 1618 
    public Map<Integer, TicketCategory> getSubCategoryIdAndCategoryMap(List<Integer> subCategoryIds) {
1619 
        Map<Integer, TicketCategory> subCategoryIdAndCategoryMap = new HashMap<>();
35592 amit 1620 
        if (subCategoryIds == null || subCategoryIds.isEmpty()) {
1621 
            return subCategoryIdAndCategoryMap;
1622 
        }
31762 tejbeer 1623 
 
1624 
        List<TicketSubCategory> ticketSubCategories = ticketSubCategoryRepository.selectByIds(subCategoryIds);
1625 
 
35592 amit 1626 
        // OPTIMIZED: Batch fetch all categories instead of N+1 queries
1627 
        List<Integer> categoryIds = ticketSubCategories.stream()
1628 
                .map(TicketSubCategory::getCategoryId)
1629 
                .distinct()
1630 
                .collect(Collectors.toList());
1631 
        Map<Integer, TicketCategory> categoryMap = ticketCategoryRepository.selectAll(categoryIds).stream()
1632 
                .collect(Collectors.toMap(TicketCategory::getId, tc -> tc, (a, b) -> a));
1633 
 
31762 tejbeer 1634 
        for (TicketSubCategory ticketSubCategory : ticketSubCategories) {
35592 amit 1635 
            subCategoryIdAndCategoryMap.put(ticketSubCategory.getId(), categoryMap.get(ticketSubCategory.getCategoryId()));
31762 tejbeer 1636 
        }
1637 
        return subCategoryIdAndCategoryMap;
1638 
    }
1639 
 
35394 amit 1640 
    @Override
1641 
    public Map<Integer, Map<String, Integer>> getBmAsmRbmAuthUserIdsByFofoIds(Set<Integer> fofoIds) throws ProfitMandiBusinessException {
1642 
        Map<Integer, Map<String, Integer>> result = new HashMap<>();
1643 
 
1644 
        if (fofoIds == null || fofoIds.isEmpty()) {
1645 
            return result;
1646 
        }
1647 
 
1648 
        // Initialize result map with empty values for each fofoId
1649 
        for (Integer fofoId : fofoIds) {
1650 
            Map<String, Integer> roleMap = new HashMap<>();
1651 
            roleMap.put("BM", 0);
1652 
            roleMap.put("ASM", 0);
1653 
            roleMap.put("RBM", 0);
1654 
            result.put(fofoId, roleMap);
1655 
        }
1656 
 
1657 
        // Fetch positions by category + escalation type (same for all fofoIds)
1658 
        List<Position> bmPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1659 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L2);
1660 
        List<Position> asmPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1661 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L1);
1662 
        List<Position> rbmPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1663 
                ProfitMandiConstants.TICKET_CATEGORY_RBM, EscalationType.L1);
1664 
 
1665 
        // Batch fetch all partner regions for all fofoIds
1666 
        List<Integer> fofoIdList = new ArrayList<>(fofoIds);
1667 
        fofoIdList.add(0); // Include global entries
1668 
        List<PartnerRegion> allPartnerRegions = partnerRegionRepository.selectByfofoIds(fofoIdList);
1669 
 
1670 
        // Build fofoId -> regionIds map
1671 
        Map<Integer, Set<Integer>> fofoRegionMap = new HashMap<>();
1672 
        for (Integer fofoId : fofoIds) {
1673 
            fofoRegionMap.put(fofoId, new HashSet<>());
1674 
            fofoRegionMap.get(fofoId).add(ALL_PARTNERS_REGION); // Add all partners region
1675 
        }
1676 
        for (PartnerRegion pr : allPartnerRegions) {
1677 
            int fofoId = pr.getFofoId();
1678 
            if (fofoId == 0) {
1679 
                // Global entry applies to all fofoIds
1680 
                for (Integer fid : fofoIds) {
1681 
                    fofoRegionMap.get(fid).add(pr.getRegionId());
1682 
                }
1683 
            } else if (fofoIds.contains(fofoId)) {
1684 
                fofoRegionMap.get(fofoId).add(pr.getRegionId());
1685 
            }
1686 
        }
1687 
 
1688 
        // Collect all unique region IDs and position IDs for batch query
1689 
        Set<Integer> allRegionIds = fofoRegionMap.values().stream()
1690 
                .flatMap(Set::stream).collect(Collectors.toSet());
1691 
        Set<Integer> allPositionIds = new HashSet<>();
1692 
        bmPositions.forEach(p -> allPositionIds.add(p.getId()));
1693 
        asmPositions.forEach(p -> allPositionIds.add(p.getId()));
1694 
        rbmPositions.forEach(p -> allPositionIds.add(p.getId()));
1695 
 
1696 
        // Batch fetch all partner positions
1697 
        List<PartnerPosition> allPartnerPositions = partnerPositionRepository.selectByRegionIdAndPostionId(
1698 
                new ArrayList<>(allRegionIds), new ArrayList<>(allPositionIds));
1699 
 
1700 
        // Build positionId -> set of (regionId, partnerId) for matching
1701 
        Map<Integer, List<PartnerPosition>> positionIdToPartnerPositions = allPartnerPositions.stream()
1702 
                .collect(Collectors.groupingBy(PartnerPosition::getPositionId));
1703 
 
1704 
        // Collect all auth user IDs we need
1705 
        Set<Integer> allAuthUserIds = new HashSet<>();
1706 
        bmPositions.forEach(p -> allAuthUserIds.add(p.getAuthUserId()));
1707 
        asmPositions.forEach(p -> allAuthUserIds.add(p.getAuthUserId()));
1708 
        rbmPositions.forEach(p -> allAuthUserIds.add(p.getAuthUserId()));
1709 
 
1710 
        // Batch fetch all auth users
1711 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(new ArrayList<>(allAuthUserIds))
1712 
                .stream().filter(AuthUser::isActive)
1713 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
1714 
 
1715 
        // Build position ID sets for fast lookup
1716 
        Set<Integer> bmPositionIds = bmPositions.stream().map(Position::getId).collect(Collectors.toSet());
1717 
        Set<Integer> asmPositionIds = asmPositions.stream().map(Position::getId).collect(Collectors.toSet());
1718 
        Set<Integer> rbmPositionIds = rbmPositions.stream().map(Position::getId).collect(Collectors.toSet());
1719 
 
1720 
        // Map position ID to auth user ID
1721 
        Map<Integer, Integer> positionToAuthUser = new HashMap<>();
1722 
        bmPositions.forEach(p -> positionToAuthUser.put(p.getId(), p.getAuthUserId()));
1723 
        asmPositions.forEach(p -> positionToAuthUser.put(p.getId(), p.getAuthUserId()));
1724 
        rbmPositions.forEach(p -> positionToAuthUser.put(p.getId(), p.getAuthUserId()));
1725 
 
1726 
        // For each fofoId, find matching positions
1727 
        for (Integer fofoId : fofoIds) {
1728 
            Set<Integer> regionIds = fofoRegionMap.get(fofoId);
1729 
 
1730 
            // Find position IDs that match this fofoId's regions (partnerId = 0 or fofoId)
1731 
            Set<Integer> matchingPositionIds = new HashSet<>();
1732 
            for (PartnerPosition pp : allPartnerPositions) {
1733 
                if (regionIds.contains(pp.getRegionId()) &&
1734 
                    (pp.getFofoId() == 0 || pp.getFofoId() == fofoId)) {
1735 
                    matchingPositionIds.add(pp.getPositionId());
1736 
                }
1737 
            }
1738 
 
1739 
            // Find first active auth user for each role
1740 
            Map<String, Integer> roleMap = result.get(fofoId);
1741 
 
1742 
            for (Integer positionId : matchingPositionIds) {
1743 
                Integer authUserId = positionToAuthUser.get(positionId);
1744 
                if (authUserId != null && authUserMap.containsKey(authUserId)) {
1745 
                    if (bmPositionIds.contains(positionId) && roleMap.get("BM") == 0) {
1746 
                        roleMap.put("BM", authUserId);
1747 
                    } else if (asmPositionIds.contains(positionId) && roleMap.get("ASM") == 0) {
1748 
                        roleMap.put("ASM", authUserId);
1749 
                    } else if (rbmPositionIds.contains(positionId) && roleMap.get("RBM") == 0) {
1750 
                        roleMap.put("RBM", authUserId);
1751 
                    }
1752 
                }
1753 
            }
1754 
        }
1755 
 
1756 
        return result;
1757 
    }
1758 
 
35626 amit 1759 
    @Override
35635 ranu 1760 
    public Map<Integer, Boolean> getUnreadStatusForTickets(List<Ticket> tickets, int userId, TicketReadStatus.UserType userType) {
35626 amit 1761 
        Map<Integer, Boolean> unreadMap = new HashMap<>();
1762 
        if (tickets == null || tickets.isEmpty()) {
1763 
            return unreadMap;
1764 
        }
1765 
 
1766 
        List<Integer> ticketIds = tickets.stream().map(Ticket::getId).collect(Collectors.toList());
1767 
        List<TicketReadStatus> readStatuses = ticketReadStatusRepository.selectByTicketIdsAndUser(ticketIds, userId, userType);
1768 
        Map<Integer, Integer> ticketLastReadMap = readStatuses.stream()
1769 
                .collect(Collectors.toMap(TicketReadStatus::getTicketId, TicketReadStatus::getLastReadActivityId));
1770 
 
1771 
        // Get last activities for all tickets to check who created them
1772 
        Map<Integer, Activity> lastActivityMap = getLastActivitiesForTickets(ticketIds);
1773 
 
1774 
        for (Ticket ticket : tickets) {
1775 
            int lastActivityId = ticket.getLastActivityId();
1776 
            int lastReadActivityId = ticketLastReadMap.getOrDefault(ticket.getId(), 0);
1777 
 
1778 
            if (lastActivityId <= lastReadActivityId) {
1779 
                unreadMap.put(ticket.getId(), false);
1780 
                continue;
1781 
            }
1782 
 
1783 
            // Check if the current user created the last activity (exclude own updates)
1784 
            Activity lastActivity = lastActivityMap.get(ticket.getId());
1785 
            if (lastActivity != null) {
35635 ranu 1786 
                if (userType == TicketReadStatus.UserType.AUTH_USER && lastActivity.getCreatedBy() == userId) {
35626 amit 1787 
                    unreadMap.put(ticket.getId(), false);
1788 
                    continue;
1789 
                }
35635 ranu 1790 
                if (userType == TicketReadStatus.UserType.PARTNER && lastActivity.getCreatedBy() == 0
35626 amit 1791 
                        && lastActivity.getType() == ActivityType.COMMUNICATION_IN) {
1792 
                    unreadMap.put(ticket.getId(), false);
1793 
                    continue;
1794 
                }
1795 
                // For partners: only show as unread if activity type is external communication or resolved
35635 ranu 1796 
                if (userType == TicketReadStatus.UserType.PARTNER) {
35626 amit 1797 
                    boolean isRelevantForPartner = ActivityType.PARTNER_ACTIVITIES.contains(lastActivity.getType());
1798 
                    unreadMap.put(ticket.getId(), isRelevantForPartner);
1799 
                    continue;
1800 
                }
1801 
            }
1802 
 
1803 
            unreadMap.put(ticket.getId(), true);
1804 
        }
1805 
        return unreadMap;
1806 
    }
1807 
 
1808 
    @Override
35635 ranu 1809 
    public void markTicketAsRead(int ticketId, int userId, TicketReadStatus.UserType userType) {
35626 amit 1810 
        Ticket ticket = ticketRepository.selectById(ticketId);
1811 
        if (ticket == null) {
1812 
            return;
1813 
        }
1814 
        TicketReadStatus readStatus = new TicketReadStatus();
1815 
        readStatus.setTicketId(ticketId);
1816 
        readStatus.setUserId(userId);
1817 
        readStatus.setUserType(userType);
1818 
        readStatus.setLastReadActivityId(ticket.getLastActivityId());
1819 
        ticketReadStatusRepository.upsert(readStatus);
1820 
    }
1821 
 
1822 
    @Override
1823 
    public Map<Integer, Activity> getLastActivitiesForTickets(List<Integer> ticketIds) {
1824 
        Map<Integer, Activity> lastActivityMap = new HashMap<>();
1825 
        if (ticketIds == null || ticketIds.isEmpty()) {
1826 
            return lastActivityMap;
1827 
        }
1828 
        List<Activity> allActivities = activityRepository.selectAll(ticketIds);
1829 
        // Group by ticketId and get the last one (highest id)
1830 
        Map<Integer, List<Activity>> groupedByTicket = allActivities.stream()
1831 
                .collect(Collectors.groupingBy(Activity::getTicketId));
1832 
        for (Map.Entry<Integer, List<Activity>> entry : groupedByTicket.entrySet()) {
1833 
            Activity lastActivity = entry.getValue().stream()
1834 
                    .max(Comparator.comparingInt(Activity::getId))
1835 
                    .orElse(null);
1836 
            if (lastActivity != null) {
1837 
                lastActivityMap.put(entry.getKey(), lastActivity);
1838 
            }
1839 
        }
1840 
        return lastActivityMap;
1841 
    }
1842 
 
1843 
    @Override
35639 amit 1844 
    public Map<Integer, Activity> getLastMessageActivitiesForTickets(List<Integer> ticketIds) {
1845 
        Map<Integer, Activity> lastMessageMap = new HashMap<>();
1846 
        if (ticketIds == null || ticketIds.isEmpty()) {
1847 
            return lastMessageMap;
1848 
        }
1849 
        Set<ActivityType> messageTypes = EnumSet.of(
1850 
                ActivityType.COMMUNICATION_IN, ActivityType.COMMUNICATION_OUT,
1851 
                ActivityType.COMMUNICATION_INTERNAL, ActivityType.OPENED);
1852 
        List<Activity> allActivities = activityRepository.selectAll(ticketIds);
1853 
        Map<Integer, List<Activity>> groupedByTicket = allActivities.stream()
1854 
                .filter(a -> messageTypes.contains(a.getType()))
1855 
                .collect(Collectors.groupingBy(Activity::getTicketId));
1856 
        for (Map.Entry<Integer, List<Activity>> entry : groupedByTicket.entrySet()) {
1857 
            Activity lastMessage = entry.getValue().stream()
1858 
                    .max(Comparator.comparingInt(Activity::getId))
1859 
                    .orElse(null);
1860 
            if (lastMessage != null) {
1861 
                lastMessageMap.put(entry.getKey(), lastMessage);
1862 
            }
1863 
        }
1864 
        return lastMessageMap;
1865 
    }
1866 
 
1867 
    @Override
35626 amit 1868 
    public void notifyPartnerOfExternalCommunication(Ticket ticket, Activity activity) {
1869 
        try {
1870 
            CustomRetailer partner = retailerService.getFofoRetailer(ticket.getFofoId());
1871 
            if (partner == null || partner.getEmail() == null) {
1872 
                return;
1873 
            }
1874 
 
1875 
            TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.selectById(ticket.getSubCategoryId());
1876 
            TicketCategory ticketCategory = ticketCategoryRepository.selectById(ticketSubCategory.getCategoryId());
1877 
 
1878 
            Map<String, Object> model = new HashMap<>();
1879 
            model.put("ticketId", ticket.getId());
1880 
            model.put("partnerName", partner.getBusinessName());
1881 
            model.put("categoryName", ticketCategory.getName());
1882 
            model.put("subCategoryName", ticketSubCategory.getName());
1883 
            model.put("activityMessage", activity.getMessage());
1884 
 
1885 
            emailService.sendMailWithAttachments(
1886 
                    "Update on Your Support Ticket #" + ticket.getId(),
1887 
                    "partner-ticket-update.vm",
1888 
                    model,
1889 
                    new String[]{partner.getEmail()},
1890 
                    null,
1891 
                    null);
1892 
        } catch (Exception e) {
1893 
            LOGGER.error("Failed to send partner notification email for ticket {}", ticket.getId(), e);
1894 
        }
1895 
    }
1896 
 
35631 ranu 1897 
    @Override
1898 
    public Set<Integer> getPartnerIdsByAuthUserId(int authUserId) throws ProfitMandiBusinessException {
1899 
        Set<Integer> partnerIds = new HashSet<>();
1900 
 
1901 
        // Get all positions for this auth user
1902 
        List<Position> userPositions = positionRepository.selectAllByAuthUserId(authUserId);
1903 
 
1904 
        // Filter to relevant categories (SALES, RBM, ABM, BI, TRAINING)
1905 
        List<Integer> relevantCategoryIds = Arrays.asList(
1906 
                ProfitMandiConstants.TICKET_CATEGORY_SALES,
1907 
                ProfitMandiConstants.TICKET_CATEGORY_RBM,
1908 
                ProfitMandiConstants.TICKET_CATEGORY_ABM,
1909 
                ProfitMandiConstants.TICKET_CATEGORY_BUSINESSINTELLIGENT,
1910 
                ProfitMandiConstants.TICKET_CATEGORY_TRAINING);
1911 
 
1912 
        List<Position> filteredPositions = userPositions.stream()
1913 
                .filter(p -> relevantCategoryIds.contains(p.getCategoryId()))
1914 
                .collect(Collectors.toList());
1915 
 
1916 
        if (filteredPositions.isEmpty()) {
1917 
            return partnerIds;
1918 
        }
1919 
 
1920 
        // Get position IDs
1921 
        List<Integer> positionIds = filteredPositions.stream()
1922 
                .map(Position::getId)
1923 
                .collect(Collectors.toList());
1924 
 
1925 
        // Get partner positions for these positions
1926 
        List<PartnerPosition> partnerPositions = partnerPositionRepository.selectByPositionIds(positionIds);
1927 
 
1928 
        // Check if any position has partnerId = 0 (means all active partners)
1929 
        boolean hasAllPartnersAccess = partnerPositions.stream().anyMatch(pp -> pp.getFofoId() == 0);
1930 
 
1931 
        if (hasAllPartnersAccess) {
1932 
            // Return all active partner IDs
1933 
            partnerIds = fofoStoreRepository.selectActiveStores().stream()
1934 
                    .map(FofoStore::getId)
1935 
                    .collect(Collectors.toSet());
1936 
        } else {
1937 
            // Get partner IDs from direct assignments
1938 
            Set<Integer> directPartnerIds = partnerPositions.stream()
1939 
                    .filter(pp -> pp.getFofoId() != 0)
1940 
                    .map(PartnerPosition::getFofoId)
1941 
                    .collect(Collectors.toSet());
1942 
            partnerIds.addAll(directPartnerIds);
1943 
 
1944 
            // Get partner IDs from region assignments
1945 
            Set<Integer> regionIds = partnerPositions.stream()
1946 
                    .filter(pp -> pp.getRegionId() > 0)
1947 
                    .map(PartnerPosition::getRegionId)
1948 
                    .collect(Collectors.toSet());
1949 
 
1950 
            if (!regionIds.isEmpty()) {
1951 
                List<PartnerRegion> partnerRegions = partnerRegionRepository.selectAllByRegionIds(new ArrayList<>(regionIds));
1952 
                Set<Integer> regionPartnerIds = partnerRegions.stream()
1953 
                        .map(PartnerRegion::getFofoId)
1954 
                        .collect(Collectors.toSet());
1955 
                partnerIds.addAll(regionPartnerIds);
1956 
            }
1957 
        }
1958 
 
1959 
        // Filter to only active partners
1960 
        Set<Integer> activeFofoIds = fofoStoreRepository.selectActiveStores().stream()
1961 
                .map(FofoStore::getId)
1962 
                .collect(Collectors.toSet());
1963 
        partnerIds.retainAll(activeFofoIds);
1964 
 
1965 
        return partnerIds;
1966 
    }
1967 
 
24383 amit.gupta 1968 
}