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24383 amit.gupta 1 
package com.spice.profitmandi.dao.repository.cs;
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24383 amit.gupta 3 
import com.spice.profitmandi.common.exception.ProfitMandiBusinessException;
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import com.spice.profitmandi.common.model.CustomRetailer;
24439 govind 5 
import com.spice.profitmandi.common.model.ProfitMandiConstants;
6 
import com.spice.profitmandi.common.util.Utils;
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import com.spice.profitmandi.dao.entity.auth.AuthUser;
31829 amit.gupta 8 
import com.spice.profitmandi.dao.entity.cs.*;
24383 amit.gupta 9 
import com.spice.profitmandi.dao.entity.fofo.ActivityType;
30003 tejbeer 10 
import com.spice.profitmandi.dao.entity.fofo.FofoStore;
32923 ranu 11 
import com.spice.profitmandi.dao.enumuration.auth.CollectionRemark;
24417 govind 12 
import com.spice.profitmandi.dao.enumuration.cs.EscalationType;
34905 ranu 13 
import com.spice.profitmandi.dao.model.*;
24417 govind 14 
import com.spice.profitmandi.dao.repository.auth.AuthRepository;
25570 tejbeer 15 
import com.spice.profitmandi.dao.repository.dtr.FofoStoreRepository;
24417 govind 16 
import com.spice.profitmandi.service.user.RetailerService;
31829 amit.gupta 17 
import org.apache.commons.collections4.map.HashedMap;
18 
import org.apache.commons.lang.RandomStringUtils;
19 
import org.apache.commons.lang.StringUtils;
20 
import org.apache.logging.log4j.LogManager;
21 
import org.apache.logging.log4j.Logger;
34082 ranu 22 
import org.hibernate.Session;
23 
import org.hibernate.SessionFactory;
31829 amit.gupta 24 
import org.springframework.beans.factory.annotation.Autowired;
25 
import org.springframework.cache.annotation.Cacheable;
26 
import org.springframework.mail.javamail.JavaMailSender;
27 
import org.springframework.stereotype.Component;
24383 amit.gupta 28 
 
34082 ranu 29 
import javax.persistence.TypedQuery;
31829 amit.gupta 30 
import java.time.LocalDateTime;
31 
import java.util.*;
32 
import java.util.stream.Collectors;
33 
 
24383 amit.gupta 34 
@Component
35 
public class CsServiceImpl implements CsService {
24417 govind 36 
 
31762 tejbeer 37 
    private static final int ALL_PARTNERS_REGION = 5;
27124 amit.gupta 38 
 
31762 tejbeer 39 
    private static final Logger LOGGER = LogManager.getLogger(CsServiceImpl.class);
24439 govind 40 
 
31762 tejbeer 41 
    private static final String ASSIGNED_TICKET = "Dear %s, New ticket #%s #%s created by %s has been assigned to you. Regards\nSmartdukaan";
42 
    private static final String ESCALATED_TICKET = "Dear %s, Ticket #%s #%s created by %s has been escalated to you. Regards\nSmartdukaan";
43 
    private static final String CATEGORY_CHANGED_TICKET = "Dear team, Category of Ticket #%s created by %s has been changed to %s. Regards\nSmartdukaan";
44 
    private static final String ASSINMENT_SUBJECT = "Assignment Ticket";
24439 govind 45 
 
31762 tejbeer 46 
    @Autowired
47 
    TicketRepository ticketRepository;
24417 govind 48 
 
31762 tejbeer 49 
    @Autowired
50 
    JavaMailSender mailSender;
24439 govind 51 
 
31762 tejbeer 52 
    @Autowired
53 
    TicketCategoryRepository ticketCategoryRepository;
24417 govind 54 
 
31762 tejbeer 55 
    @Autowired
56 
    TicketSubCategoryRepository ticketSubCategoryRepository;
24417 govind 57 
 
31762 tejbeer 58 
    @Autowired
59 
    ActivityRepository activityRepository;
24417 govind 60 
 
31762 tejbeer 61 
    @Autowired
32923 ranu 62 
    TicketActivityMediaRepository activityMediaRepository;
63 
 
64 
    @Autowired
31762 tejbeer 65 
    PartnerRegionRepository partnerRegionRepository;
24417 govind 66 
 
31762 tejbeer 67 
    @Autowired
68 
    private PositionRepository positionRepository;
24417 govind 69 
 
31762 tejbeer 70 
    @Autowired
71 
    private AuthRepository authRepository;
24417 govind 72 
 
31762 tejbeer 73 
    @Autowired
74 
    private RetailerService retailerService;
24500 govind 75 
 
31762 tejbeer 76 
    @Autowired
77 
    private RegionRepository regionRepository;
24417 govind 78 
 
31762 tejbeer 79 
    @Autowired
80 
    private TicketAssignedRepository ticketAssignedRepository;
24500 govind 81 
 
31762 tejbeer 82 
    @Autowired
32493 amit.gupta 83 
    private PartnerPositionRepository partnerPositionRepository;
25570 tejbeer 84 
 
31762 tejbeer 85 
    @Autowired
86 
    private FofoStoreRepository fofoStoreRepository;
25570 tejbeer 87 
 
34082 ranu 88 
    @Autowired
89 
    private SessionFactory sessionFactory;
90 
 
31762 tejbeer 91 
    @Override
92 
    public void createTicket(int fofoId, int categoryId, int subcategoryId, String message) throws ProfitMandiBusinessException {
32923 ranu 93 
        this.createTicket(fofoId, categoryId, subcategoryId, message, 0);
94 
    }
24417 govind 95 
 
32923 ranu 96 
 
97 
    @Override
98 
    public void createTicket(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId) throws ProfitMandiBusinessException {
99 
 
31762 tejbeer 100 
        ActivityType type = ActivityType.OPENED;
101 
        Ticket ticket = new Ticket();
102 
        ticket.setSubCategoryId(subcategoryId);
103 
        ticket.setFofoId(fofoId);
104 
        ticket.setCreateTimestamp(LocalDateTime.now());
105 
        ticket.setUpdateTimestamp(LocalDateTime.now());
106 
        ticket.setHappyCode(getRandomString());
107 
        ticketRepository.persist(ticket);
32923 ranu 108 
        this.addActivity(ticket, this.createActivity(type, message, createdByAuthId));
109 
        ticket.setFirstActivityId(ticket.getLastActivityId());
33041 ranu 110 
        if (createdByAuthId != 0) {
111 
            int l2AuthUser = this.getAuthUserId(categoryId, EscalationType.L2, fofoId);
32923 ranu 112 
            this.updateTicket(categoryId, subcategoryId, ticket, l2AuthUser, EscalationType.L2);
33041 ranu 113 
        } else {
32923 ranu 114 
            this.assignTicket(ticket);
115 
        }
27124 amit.gupta 116 
 
31762 tejbeer 117 
    }
27124 amit.gupta 118 
 
31762 tejbeer 119 
    @Override
32923 ranu 120 
    public void createTicketWithMedia(int fofoId, int categoryId, int subcategoryId, String message, int createdByAuthId, ActivityMediaModel selectedRecording) throws ProfitMandiBusinessException {
121 
        ActivityType type = ActivityType.OPENED;
122 
        Ticket ticket = new Ticket();
123 
        ticket.setSubCategoryId(subcategoryId);
124 
        ticket.setFofoId(fofoId);
125 
        ticket.setCreateTimestamp(LocalDateTime.now());
126 
        ticket.setUpdateTimestamp(LocalDateTime.now());
127 
        ticket.setHappyCode(getRandomString());
128 
        ticketRepository.persist(ticket);
129 
        this.addActivity(ticket, this.createActivity(type, message, createdByAuthId));
130 
        this.addMediaActivity(ticket, this.createMediaActivity(selectedRecording));
131 
        ticket.setFirstActivityId(ticket.getLastActivityId());
33041 ranu 132 
        if (createdByAuthId != 0) {
133 
            int l2AuthUser = this.getAuthUserId(categoryId, EscalationType.L2, fofoId);
32923 ranu 134 
            this.updateTicket(categoryId, subcategoryId, ticket, l2AuthUser, EscalationType.L2);
33041 ranu 135 
        } else {
32923 ranu 136 
            this.assignTicket(ticket);
137 
        }
138 
    }
139 
 
33204 ranu 140 
    @Override
32923 ranu 141 
    public TicketActivityMedia createMediaActivity(ActivityMediaModel selectedRecording) {
142 
        TicketActivityMedia activity = new TicketActivityMedia();
143 
        activity.setMobile(selectedRecording.getMobile());
33009 ranu 144 
        // add a prefix endpoint of mediaUrl
34158 tejus.loha 145 
        // String customValue = "https://ccs1.smartpingcc.io/v2/recording/direct/71287091";
33588 ranu 146 
        activity.setMediaUrl(selectedRecording.getMediaUrl());
32923 ranu 147 
        activity.setDurationInSec(selectedRecording.getDurationInSec());
148 
        activity.setCallTime(selectedRecording.getCallConnectTime());
149 
        activity.setCreatedBy(0);
150 
        activity.setCreateTimestamp(LocalDateTime.now());
151 
        activityMediaRepository.persist(activity);
152 
        return activity;
153 
    }
154 
 
33204 ranu 155 
    @Override
32923 ranu 156 
    public void addMediaActivity(Ticket ticket, TicketActivityMedia activity) {
32940 ranu 157 
        activity.setActivityId(ticket.getLastActivityId());
32923 ranu 158 
    }
159 
 
160 
    @Override
161 
    public void createTicketRemarkEscalation(int fofoId, int authId, int categoryId, int subcategoryId, String message, CollectionRemark remark) throws ProfitMandiBusinessException {
162 
 
163 
        ActivityType type = ActivityType.OPENED;
164 
        Ticket ticket = new Ticket();
165 
        ticket.setSubCategoryId(subcategoryId);
166 
        ticket.setFofoId(fofoId);
167 
        ticket.setCreateTimestamp(LocalDateTime.now());
168 
        ticket.setUpdateTimestamp(LocalDateTime.now());
169 
        ticket.setHappyCode(getRandomString());
170 
        ticketRepository.persist(ticket);
171 
        this.addActivity(ticket, this.createActivity(type, String.valueOf(remark), authId));
172 
        ticket.setFirstActivityId(ticket.getLastActivityId());
33041 ranu 173 
        this.assignTicketByAuthId(ticket, authId, EscalationType.L2);
32923 ranu 174 
 
175 
    }
176 
 
177 
 
178 
    @Override
31762 tejbeer 179 
    public void assignTicket(Ticket ticket) throws ProfitMandiBusinessException {
180 
        TicketAssigned ticketAssigned = null;
181 
        EscalationType newEscalationType = EscalationType.L1;
182 
        if (ticket.getAssignmentId() > 0) {
183 
            ticketAssigned = ticketAssignedRepository.selectById(ticket.getAssignmentId());
184 
            newEscalationType = ticketAssigned.getEscalationType().next();
185 
            if (newEscalationType == null || newEscalationType.equals(EscalationType.Final)) {
186 
                LOGGER.info("Cant escalate further");
187 
                return;
188 
            }
189 
        } else {
190 
            ticket.setL1AuthUser(0);
191 
            ticket.setL2AuthUser(0);
192 
            ticket.setL3AuthUser(0);
193 
            ticket.setL4AuthUser(0);
194 
            ticket.setL5AuthUser(0);
195 
        }
196 
        ticket.setUpdateTimestamp(LocalDateTime.now());
27124 amit.gupta 197 
 
198 
 
31762 tejbeer 199 
        TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.selectById(ticket.getSubCategoryId());
200 
        TicketCategory ticketCategory = ticketCategoryRepository.selectById(ticketSubCategory.getCategoryId());
201 
        Map<Integer, EscalationType> escalationUserMap = new HashedMap<>();
202 
        Set<Integer> assigneeUserIds = new LinkedHashSet<>();
203 
        EscalationType escalationTypeNext = newEscalationType;
204 
        do {
205 
            int assigneeUserId = this.getAuthUserId(ticketCategory.getId(), escalationTypeNext, ticket.getFofoId());
206 
            if (assigneeUserId == 0) {
207 
                escalationTypeNext = escalationTypeNext.next();
208 
                LOGGER.info("Escalation type next {}", escalationTypeNext);
209 
                continue;
210 
            }
211 
            assigneeUserIds.add(assigneeUserId);
212 
            escalationUserMap.put(assigneeUserId, escalationTypeNext);
213 
            switch (escalationTypeNext) {
214 
                case L1:
215 
                    ticket.setL1AuthUser(assigneeUserId);
216 
                    break;
217 
                case L2:
218 
                    ticket.setL2AuthUser(assigneeUserId);
219 
                    break;
220 
                case L3:
221 
                    ticket.setL3AuthUser(assigneeUserId);
222 
                    break;
223 
                case L4:
224 
                    ticket.setL4AuthUser(assigneeUserId);
225 
                    break;
226 
                case L5:
227 
                    ticket.setL5AuthUser(assigneeUserId);
228 
                    break;
27545 tejbeer 229 
 
31762 tejbeer 230 
                default:
231 
                    break;
232 
            }
233 
            escalationTypeNext = escalationTypeNext.next();
234 
            // LOGGER.info("Escalation type next {}", escalationTypeNext);
235 
        } while (!escalationTypeNext.equals(EscalationType.Final));
27124 amit.gupta 236 
 
31762 tejbeer 237 
        int assigneeAuthId = assigneeUserIds.stream().findFirst().orElse(0);
27545 tejbeer 238 
 
31762 tejbeer 239 
        int managerAuthId = 0;
240 
        EscalationType assigneeEscalationType = null;
241 
        if (assigneeAuthId == 0) {
242 
            assigneeAuthId = ProfitMandiConstants.FINAL_AUTH_ID;
243 
            assigneeEscalationType = EscalationType.Final;
244 
            managerAuthId = ProfitMandiConstants.FINAL_AUTH_ID;
245 
        } else {
246 
            assigneeEscalationType = escalationUserMap.get(assigneeAuthId);
247 
            managerAuthId = assigneeUserIds.stream().skip(1).findFirst().orElse(0);
248 
            if (managerAuthId == 0) {
249 
                managerAuthId = ProfitMandiConstants.FINAL_AUTH_ID;
250 
            }
251 
        }
27545 tejbeer 252 
 
31762 tejbeer 253 
        TicketAssigned ticketAssignedNew = new TicketAssigned();
254 
        ticketAssignedNew.setTicketId(ticket.getId());
255 
        ticketAssignedNew.setAssineeId(assigneeAuthId);
256 
        ticketAssignedNew.setEscalationType(assigneeEscalationType);
257 
        ticketAssignedNew.setManagerId(managerAuthId);
258 
        ticketAssignedNew.setCreateTimestamp(LocalDateTime.now());
259 
        ticketAssignedRepository.persist(ticketAssignedNew);
260 
        LOGGER.info(ticketAssigned);
24383 amit.gupta 261 
 
31762 tejbeer 262 
        AuthUser authUser = authRepository.selectById(ticketAssignedNew.getAssineeId());
263 
        AuthUser authUserManager = null;
27124 amit.gupta 264 
 
31762 tejbeer 265 
        // Dont send cc mail if both are same
266 
        if (managerAuthId != assigneeAuthId) {
267 
            authUserManager = authRepository.selectById(managerAuthId);
268 
        }
269 
        ticket.setAssignmentId(ticketAssignedNew.getId());
27124 amit.gupta 270 
 
31762 tejbeer 271 
        List<Activity> activities = activityRepository.selectAll(ticket.getId());
272 
        this.sendAssignedTicketMail(authUser, Arrays.asList(authUserManager), ticket, ticketAssigned != null, activities);
273 
        if (!ticketAssignedNew.getEscalationType().equals(EscalationType.L1)) {
274 
            this.addActivity(ticket, this.createActivity(ActivityType.ESCALATED, "Ticket ecalated and assigned to " + authUser.getName(), 0));
275 
        } else {
276 
            this.addActivity(ticket, this.createActivity(ActivityType.ASSIGNED, "Ticket assigned to " + authUser.getName(), 0));
277 
        }
278 
    }
27124 amit.gupta 279 
 
31762 tejbeer 280 
    public void updateTicket(int categoryId, int subCategoryId, Ticket ticket, int authUserId, EscalationType escalationType) throws ProfitMandiBusinessException {
34158 tejus.loha 281 
        this.updateTicket(categoryId, subCategoryId, ticket, authUserId, escalationType, null);
33204 ranu 282 
    }
27545 tejbeer 283 
 
33204 ranu 284 
    @Override
285 
    public void updateTicket(int categoryId, int subCategoryId, Ticket ticket, int authUserId, EscalationType escalationType, ActivityMediaModel recording) throws ProfitMandiBusinessException {
286 
 
31762 tejbeer 287 
        TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.getTicketSubCategoryMap().get(subCategoryId);
288 
        if (ticketSubCategory == null) {
289 
            throw new ProfitMandiBusinessException("Could not find subCategoryId " + subCategoryId + "- " + categoryId, "Problem", "Problem");
290 
        }
291 
        String storeName = retailerService.getAllFofoRetailers().get(ticket.getFofoId()).getBusinessName();
292 
        List<TicketAssigned> oldTicketAssignedList = ticketAssignedRepository.selectByTicketIds(Arrays.asList(ticket.getId()));
293 
        for (TicketAssigned oldTicketAssigned : oldTicketAssignedList) {
294 
            ticketAssignedRepository.delete(oldTicketAssigned);
295 
        }
27124 amit.gupta 296 
 
31762 tejbeer 297 
        if (ticket.getSubCategoryId() != ticketSubCategory.getId()) {
298 
            ticket.setSubCategoryId(ticketSubCategory.getId());
299 
            List<Integer> oldAssignedAuthUserIds = oldTicketAssignedList.stream().map(x -> x.getAssineeId()).collect(Collectors.toList());
35394 amit 300 
            List<String> oldAssignedEmailIds = authRepository.selectByIds(oldAssignedAuthUserIds).stream().map(x -> x.getEmailId()).collect(Collectors.toList());
31762 tejbeer 301 
            String mailTo = oldAssignedEmailIds.remove(0);
302 
            String message = String.format(CATEGORY_CHANGED_TICKET, ticket.getId(), storeName, ticketSubCategory.getTicketCategory().getName() + " - " + ticketSubCategory.getName());
303 
            try {
304 
                Utils.sendMailWithAttachments(mailSender, mailTo, oldAssignedEmailIds.toArray(new String[0]), "Ticket Category/Subcategory Changed", message, null);
305 
            } catch (Exception e) {
306 
                LOGGER.info("Could not send mail for ticket {}", ticket.toString());
307 
            }
24417 govind 308 
 
31762 tejbeer 309 
            Activity categoryChangedActivity = this.createActivity(ActivityType.CATEGORY_CHANGED, "Category changed to " + ticketSubCategory.getTicketCategory().getName() + " - " + ticketSubCategory.getName(), 0);
310 
            this.addActivity(ticket, categoryChangedActivity);
34158 tejus.loha 311 
            if (recording != null) {
33204 ranu 312 
                this.addMediaActivity(ticket, this.createMediaActivity(recording));
313 
            }
24439 govind 314 
 
24383 amit.gupta 315 
 
31762 tejbeer 316 
        }
24383 amit.gupta 317 
 
31762 tejbeer 318 
        if (authUserId > 0) {
24439 govind 319 
 
31762 tejbeer 320 
            this.assignTicketByAuthId(ticket, authUserId, escalationType);
24417 govind 321 
 
31762 tejbeer 322 
        } else {
323 
            ticket.setAssignmentId(0);
324 
            this.assignTicket(ticket);
325 
        }
24417 govind 326 
 
31762 tejbeer 327 
    }
24500 govind 328 
 
31762 tejbeer 329 
    private void assignTicketByAuthId(Ticket ticket, int authUserId, EscalationType escalationType) throws ProfitMandiBusinessException {
24500 govind 330 
 
31762 tejbeer 331 
        AuthUser authUser = authRepository.selectById(authUserId);
24500 govind 332 
 
31762 tejbeer 333 
        LOGGER.info("authUser {}", authUser);
24417 govind 334 
 
31762 tejbeer 335 
        int managerAuthId = authUser.getManagerId();
24417 govind 336 
 
33773 ranu 337 
        TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.selectById(ticket.getSubCategoryId());
338 
        TicketCategory ticketCategory = ticketCategoryRepository.selectById(ticketSubCategory.getCategoryId());
339 
 
340 
        int authUserL2 = this.getAuthUserId(ticketCategory.getId(), EscalationType.L2, ticket.getFofoId());
341 
        int authUserL3 = this.getAuthUserId(ticketCategory.getId(), EscalationType.L3, ticket.getFofoId());
342 
        int authUserL4 = this.getAuthUserId(ticketCategory.getId(), EscalationType.L4, ticket.getFofoId());
343 
        int authUserL5 = this.getAuthUserId(ticketCategory.getId(), EscalationType.L5, ticket.getFofoId());
344 
 
31762 tejbeer 345 
        if (escalationType.equals(EscalationType.L1)) {
346 
            ticket.setL1AuthUser(authUserId);
33773 ranu 347 
            ticket.setL2AuthUser(authUserL2);
348 
            ticket.setL3AuthUser(authUserL3);
349 
            ticket.setL4AuthUser(authUserL4);
350 
            ticket.setL5AuthUser(authUserL5);
31762 tejbeer 351 
        } else if (escalationType.equals(EscalationType.L2)) {
352 
            ticket.setL2AuthUser(authUserId);
33773 ranu 353 
            ticket.setL3AuthUser(authUserL3);
354 
            ticket.setL4AuthUser(authUserL4);
355 
            ticket.setL5AuthUser(authUserL5);
31762 tejbeer 356 
        }
357 
        if (escalationType.equals(EscalationType.L3)) {
358 
            ticket.setL3AuthUser(authUserId);
33773 ranu 359 
            ticket.setL4AuthUser(authUserL4);
360 
            ticket.setL5AuthUser(authUserL5);
31762 tejbeer 361 
        }
362 
        if (escalationType.equals(EscalationType.L4)) {
30426 tejbeer 363 
 
31762 tejbeer 364 
            ticket.setL4AuthUser(authUserId);
33773 ranu 365 
            ticket.setL5AuthUser(authUserL5);
31762 tejbeer 366 
        }
367 
        if (escalationType.equals(EscalationType.L5)) {
368 
            ticket.setL5AuthUser(authUserId);
369 
        }
30426 tejbeer 370 
 
24417 govind 371 
 
31762 tejbeer 372 
        TicketAssigned ticketAssignedNew = new TicketAssigned();
373 
        ticketAssignedNew.setTicketId(ticket.getId());
374 
        ticketAssignedNew.setAssineeId(authUserId);
375 
        ticketAssignedNew.setEscalationType(escalationType);
376 
        ticketAssignedNew.setManagerId(managerAuthId);
377 
        ticketAssignedNew.setCreateTimestamp(LocalDateTime.now());
378 
        ticketAssignedRepository.persist(ticketAssignedNew);
24439 govind 379 
 
31762 tejbeer 380 
        LOGGER.info("ticketAssignedNew {}", ticketAssignedNew);
24439 govind 381 
 
24500 govind 382 
 
31762 tejbeer 383 
        AuthUser authUserManager = null;
24439 govind 384 
 
24500 govind 385 
 
31762 tejbeer 386 
        // Dont send cc mail if both are same
387 
        if (managerAuthId != authUserId) {
388 
            authUserManager = authRepository.selectById(managerAuthId);
389 
        }
390 
        ticket.setAssignmentId(ticketAssignedNew.getId());
27124 amit.gupta 391 
 
25570 tejbeer 392 
 
31762 tejbeer 393 
        List<Activity> activities = activityRepository.selectAll(ticket.getId());
25570 tejbeer 394 
 
31762 tejbeer 395 
        this.sendAssignedTicketMail(authUser, Arrays.asList(authUserManager), ticket, false, activities);
396 
        if (!ticketAssignedNew.getEscalationType().equals(EscalationType.L1)) {
397 
            this.addActivity(ticket, this.createActivity(ActivityType.ESCALATED, "Ticket ecalated and assigned to " + authUser.getName(), 0));
398 
        } else {
399 
            this.addActivity(ticket, this.createActivity(ActivityType.ASSIGNED, "Ticket assigned to " + authUser.getName(), 0));
400 
        }
25570 tejbeer 401 
 
31762 tejbeer 402 
    }
25570 tejbeer 403 
 
31762 tejbeer 404 
    @Override
405 
    public Activity createActivity(ActivityType activityType, String message, int createdBy) {
406 
        Activity activity = new Activity();
407 
        activity.setMessage(message);
408 
        activity.setCreatedBy(createdBy);
409 
        activity.setType(activityType);
410 
        activity.setCreateTimestamp(LocalDateTime.now());
411 
        activityRepository.persist(activity);
412 
        return activity;
413 
    }
25570 tejbeer 414 
 
31762 tejbeer 415 
    @Override
33244 ranu 416 
    public int getAuthUserId(int categoryId, EscalationType escalationType, int fofoId) throws ProfitMandiBusinessException {
31762 tejbeer 417 
        int authUserId = 0;
418 
        List<Position> positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType);
419 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
420 
        // Add all Partner regions id
421 
        regionIds.add(ALL_PARTNERS_REGION);
422 
        LOGGER.info("Escalation Type {}, Region Ids {}", escalationType, regionIds);
32493 amit.gupta 423 
        List<Integer> partnerPositionsIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, Arrays.asList(0, fofoId)).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
33022 amit.gupta 424 
 
31829 amit.gupta 425 
        List<Position> positionAssignee = positions.stream().filter(x -> x.isTicketAssignee() && partnerPositionsIds.contains(x.getId())).collect(Collectors.toList());
31762 tejbeer 426 
        LOGGER.info("User List List {}", positions.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList()));
34276 ranu 427 
        LOGGER.info("positionAssignee List {}", positionAssignee);
31829 amit.gupta 428 
        if (positionAssignee.size() > 0) {
34276 ranu 429 
 
35394 amit 430 
            List<AuthUser> authUsers = authRepository.selectByIds(
33022 amit.gupta 431 
                    positionAssignee.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList()));
31762 tejbeer 432 
            authUsers = authUsers.stream().filter(x -> x.isActive()).collect(Collectors.toList());
34276 ranu 433 
            LOGGER.info("Auth User List {}", authUsers);
31762 tejbeer 434 
            if (authUsers.size() > 0) {
435 
                authUserId = authUsers.get(0).getId();
436 
                /*
437 
                 * Random rand = new Random(); authUserId =
438 
                 * authUsers.get(rand.nextInt(authUsers.size())).getId();
439 
                 */
440 
            }
441 
        }
442 
        return authUserId;
25570 tejbeer 443 
 
31762 tejbeer 444 
    }
25597 amit.gupta 445 
 
34921 ranu 446 
    @Override
447 
    public int getAuthUserIdWithoutTicketAssignee(int categoryId, EscalationType escalationType, int fofoId) throws ProfitMandiBusinessException {
448 
        int authUserId = 0;
449 
        List<Position> positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType);
450 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
451 
        // Add all Partner regions id
452 
        regionIds.add(ALL_PARTNERS_REGION);
453 
        LOGGER.info("Escalation Type {}, Region Ids {}", escalationType, regionIds);
454 
        List<Integer> partnerPositionsIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, Arrays.asList(0, fofoId)).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
33022 amit.gupta 455 
 
34921 ranu 456 
        List<Position> positionAssignee = positions.stream().filter(x -> partnerPositionsIds.contains(x.getId())).collect(Collectors.toList());
457 
        LOGGER.info("User List List {}", positions.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList()));
458 
        LOGGER.info("positionAssignee List {}", positionAssignee);
459 
        if (positionAssignee.size() > 0) {
460 
 
35394 amit 461 
            List<AuthUser> authUsers = authRepository.selectByIds(
34921 ranu 462 
                    positionAssignee.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList()));
463 
            authUsers = authUsers.stream().filter(x -> x.isActive()).collect(Collectors.toList());
464 
            LOGGER.info("Auth User List {}", authUsers);
465 
            if (authUsers.size() > 0) {
466 
                authUserId = authUsers.get(0).getId();
467 
                /*
468 
                 * Random rand = new Random(); authUserId =
469 
                 * authUsers.get(rand.nextInt(authUsers.size())).getId();
470 
                 */
471 
            }
472 
        }
473 
        return authUserId;
474 
 
475 
    }
476 
 
477 
 
31762 tejbeer 478 
    @Override
479 
    public void addActivity(Ticket ticket, Activity activity) {
480 
        activity.setTicketId(ticket.getId());
481 
        ticket.setLastActivity(activity.getType());
482 
        ticket.setLastActivityId(activity.getId());
483 
    }
25597 amit.gupta 484 
 
31762 tejbeer 485 
    private String getRandomString() {
486 
        int length = 4;
487 
        boolean useLetters = false;
488 
        boolean useNumbers = true;
489 
        String generatedString = RandomStringUtils.random(length, useLetters, useNumbers);
490 
        return generatedString;
491 
    }
25721 tejbeer 492 
 
31762 tejbeer 493 
    @Override
494 
    public void addPartnerToRegion(int regionId, List<Integer> fofoIds) {
25721 tejbeer 495 
 
31762 tejbeer 496 
        for (int fofoId : fofoIds) {
497 
            PartnerRegion partnerRegion = new PartnerRegion();
498 
            partnerRegion.setFofoId(fofoId);
499 
            partnerRegion.setRegionId(regionId);
500 
            partnerRegionRepository.persist(partnerRegion);
501 
        }
502 
    }
25721 tejbeer 503 
 
31762 tejbeer 504 
    @Override
505 
    public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMap(List<TicketAssigned> ticketAssigneds) {
506 
        Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
31152 tejbeer 507 
 
31762 tejbeer 508 
        for (TicketAssigned ticketAssigned : ticketAssigneds) {
509 
            AuthUser authUser = authRepository.selectById(ticketAssigned.getAssineeId());
510 
            authUserIdAndAuthUserMap.put(ticketAssigned.getTicketId(), authUser);
511 
        }
512 
        return authUserIdAndAuthUserMap;
513 
    }
31465 tejbeer 514 
 
31762 tejbeer 515 
    @Override
516 
    public Map<Integer, AuthUser> getTicketIdAndAuthUserMapUsingTickets(List<Ticket> tickets) {
517 
        Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
31465 tejbeer 518 
 
31762 tejbeer 519 
        for (Ticket ticket : tickets) {
520 
            AuthUser authUser = authRepository.selectById(ticket.getL1AuthUser());
521 
            authUserIdAndAuthUserMap.put(ticket.getId(), authUser);
522 
        }
523 
        return authUserIdAndAuthUserMap;
524 
    }
31152 tejbeer 525 
 
31762 tejbeer 526 
    @Override
527 
    public Map<Integer, TicketSubCategory> getSubCategoryIdAndSubCategoryMap(List<Integer> subCategoryIds) {
528 
        Map<Integer, TicketSubCategory> subCategoryIdAndSubCategoryMap = new HashMap<>();
529 
        subCategoryIdAndSubCategoryMap = ticketSubCategoryRepository.selectByIds(subCategoryIds).stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
530 
        return subCategoryIdAndSubCategoryMap;
531 
    }
31152 tejbeer 532 
 
31762 tejbeer 533 
    @Override
33244 ranu 534 
    public Map<Integer, CustomRetailer> getPartnerByFofoIds(List<Ticket> tickets) throws ProfitMandiBusinessException {
31762 tejbeer 535 
        List<Integer> fofoIds = new ArrayList<>();
536 
        LOGGER.info(tickets);
537 
        if (tickets == null) {
538 
            return null;
539 
        }
540 
        for (Ticket ticket : tickets) {
541 
            fofoIds.add(ticket.getFofoId());
542 
        }
25721 tejbeer 543 
 
31762 tejbeer 544 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
25721 tejbeer 545 
 
31762 tejbeer 546 
        Map<Integer, CustomRetailer> fofoIdsAndCustomRetailer = fofoIds.stream().distinct().map(x -> customRetailerMap.get(x)).filter(x -> x != null).collect(Collectors.toList()).stream().collect(Collectors.toMap(x -> x.getPartnerId(), x -> x));
547 
        return fofoIdsAndCustomRetailer;
548 
    }
25799 tejbeer 549 
 
31762 tejbeer 550 
    @Override
551 
    public List<TicketCategory> getAllTicketCategotyFromSubCategory() {
25721 tejbeer 552 
 
31830 amit.gupta 553 
        Collection<TicketSubCategory> ticketSubCategories = ticketSubCategoryRepository.getTicketSubCategoryMap().values();
554 
        return new ArrayList<>(ticketSubCategories.stream().map(x -> x.getTicketCategory()).collect(Collectors.toSet()));
31762 tejbeer 555 
    }
25799 tejbeer 556 
 
31762 tejbeer 557 
    @Override
558 
    public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMapUsingPositions(List<Position> positions) {
559 
        Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
560 
        for (Position position : positions) {
561 
            AuthUser authUser = authRepository.selectById(position.getAuthUserId());
562 
            authUserIdAndAuthUserMap.put(position.getAuthUserId(), authUser);
563 
        }
564 
        return authUserIdAndAuthUserMap;
565 
    }
25721 tejbeer 566 
 
31762 tejbeer 567 
    @Override
568 
    public Map<Integer, TicketCategory> getCategoryIdAndCategoryUsingPositions(List<Position> positions) {
569 
        Map<Integer, TicketCategory> categoryIdAndCategoryMap = new HashMap<>();
570 
        for (Position position : positions) {
571 
            TicketCategory ticketCategory = ticketCategoryRepository.selectById(position.getCategoryId());
572 
            categoryIdAndCategoryMap.put(position.getCategoryId(), ticketCategory);
573 
        }
574 
        return categoryIdAndCategoryMap;
575 
    }
29318 tejbeer 576 
 
31762 tejbeer 577 
    @Override
578 
    public Map<Integer, Region> getRegionIdAndRegionMap(List<Position> positions) {
579 
        Map<Integer, Region> regionIdAndRegionMap = new HashMap<>();
580 
        for (Position position : positions) {
581 
            Region region = regionRepository.selectById(position.getRegionId());
582 
            regionIdAndRegionMap.put(position.getRegionId(), region);
583 
        }
584 
        return regionIdAndRegionMap;
585 
    }
29318 tejbeer 586 
 
31762 tejbeer 587 
    private void sendAssignedTicketMail(AuthUser authUserTo, List<AuthUser> authUsersCc, Ticket ticket, boolean isEscalated, List<Activity> activities) throws ProfitMandiBusinessException {
588 
        try {
589 
            String[] ccTo = authUsersCc.stream().filter(x -> x != null).map(x -> x.getEmailId()).toArray(String[]::new);
25721 tejbeer 590 
 
31762 tejbeer 591 
            String messageFormat = null;
592 
            if (isEscalated) {
593 
                messageFormat = ESCALATED_TICKET;
594 
            } else {
595 
                messageFormat = ASSIGNED_TICKET;
596 
            }
597 
            String message = String.format(messageFormat, authUserTo.getName(), ticket.getId(), activities.get(0).getMessage(), retailerService.getFofoRetailer(ticket.getFofoId()).getBusinessName());
598 
            Utils.sendMailWithAttachments(mailSender, authUserTo.getEmailId(), ccTo, ASSINMENT_SUBJECT, message, null);
599 
        } catch (Exception e) {
600 
            e.printStackTrace();
601 
            throw new ProfitMandiBusinessException("Ticket Assingment", authUserTo.getEmailId(), "Could not send ticket assignment mail");
602 
        }
603 
    }
26298 tejbeer 604 
 
31762 tejbeer 605 
    @Override
33244 ranu 606 
    public Map<Integer, List<CustomRetailer>> getPositionCustomRetailerMap(List<Position> positions) throws ProfitMandiBusinessException {
31762 tejbeer 607 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
608 
        Map<Integer, List<CustomRetailer>> positionRetailerMap = new HashMap<>();
609 
        for (Position position : positions) {
32493 amit.gupta 610 
            List<Integer> fofoIds = partnerPositionRepository.selectByPositionId(position.getId()).stream().map(x -> x.getFofoId()).collect(Collectors.toList());
26978 tejbeer 611 
 
33074 amit.gupta 612 
            //LOGGER.info("fofoIds - {}", fofoIds);
31762 tejbeer 613 
            if (!fofoIds.isEmpty()) {
614 
                if (fofoIds.contains(0)) {
615 
                    fofoIds = partnerRegionRepository.selectByRegionId(position.getRegionId()).stream().map(x -> x.getFofoId()).collect(Collectors.toList());
616 
                    if (fofoIds.contains(0)) {
617 
                        fofoIds = new ArrayList<>(customRetailerMap.keySet());
618 
                    }
26978 tejbeer 619 
 
31762 tejbeer 620 
                }
33074 amit.gupta 621 
                //LOGGER.info("fofoIds - {}", fofoIds);
31762 tejbeer 622 
                positionRetailerMap.put(position.getId(), fofoIds.stream().map(x -> customRetailerMap.get(x)).filter(x -> x != null).collect(Collectors.toList()));
26978 tejbeer 623 
 
31762 tejbeer 624 
            }
625 
        }
626 
        return positionRetailerMap;
627 
    }
26978 tejbeer 628 
 
31762 tejbeer 629 
    @Override
33244 ranu 630 
    public Map<Integer, List<CustomRetailer>> getRegionPartners(List<Position> positions) throws ProfitMandiBusinessException {
31762 tejbeer 631 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
632 
        Map<Integer, List<CustomRetailer>> positionIdAndpartnerRegionMap = new HashedMap<>();
633 
        for (Position position : positions) {
634 
            List<Integer> fofoIds = partnerRegionRepository.selectByRegionId(position.getRegionId()).stream().map(x -> x.getFofoId()).collect(Collectors.toList());
26978 tejbeer 635 
 
31762 tejbeer 636 
            if (!fofoIds.isEmpty()) {
637 
                if (fofoIds.contains(0)) {
638 
                    fofoIds = fofoStoreRepository.selectAll().stream().map(x -> x.getId()).collect(Collectors.toList());
26978 tejbeer 639 
 
31762 tejbeer 640 
                }
26978 tejbeer 641 
 
31762 tejbeer 642 
                Map<Integer, CustomRetailer> fofoRetailers = fofoIds.stream().map(x -> customRetailerMap.get(x)).filter(x -> x != null).collect(Collectors.toList()).stream().collect(Collectors.toMap(x -> x.getPartnerId(), x -> x));
643 
                positionIdAndpartnerRegionMap.put(position.getRegionId(), new ArrayList<CustomRetailer>(fofoRetailers.values()));
644 
            }
26978 tejbeer 645 
 
31762 tejbeer 646 
        }
26978 tejbeer 647 
 
31762 tejbeer 648 
        return positionIdAndpartnerRegionMap;
649 
    }
26978 tejbeer 650 
 
31762 tejbeer 651 
    @Override
652 
    @Cacheable(value = "authUserEmailMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 653 
    public Map<String, Set<String>> getAuthUserPartnerEmailMapping() throws ProfitMandiBusinessException {
31762 tejbeer 654 
        Map<String, Set<String>> storeGuyMap = new HashMap<>();
655 
        Set<Integer> activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId()).collect(Collectors.toSet());
656 
        List<Position> categoryPositions = positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_SALES);
657 
        categoryPositions.addAll(positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_RBM));
34903 ranu 658 
        categoryPositions.addAll(positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_ABM));
31762 tejbeer 659 
        Map<Integer, Position> positionsMap = categoryPositions.stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
29229 tejbeer 660 
 
31762 tejbeer 661 
        Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
662 
        for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
663 
            int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
664 
            Set<String> partnerEmails = positionPartnerEntry.getValue().stream().filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getEmail()).collect(Collectors.toSet());
665 
            AuthUser authUser = authRepository.selectById(authUserId);
666 
            if (authUser.isActive()) {
667 
                if (!storeGuyMap.containsKey(authUser.getEmailId())) {
668 
                    storeGuyMap.put(authUser.getEmailId(), partnerEmails);
669 
                } else {
670 
                    storeGuyMap.get(authUser.getEmailId()).addAll(partnerEmails);
671 
                }
672 
            }
673 
        }
674 
        return storeGuyMap;
675 
    }
29229 tejbeer 676 
 
31762 tejbeer 677 
    @Override
678 
    @Cacheable(value = "authUserEmailPartnerIdMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 679 
    public Map<String, Set<Integer>> getAuthUserPartnerIdMapping() throws ProfitMandiBusinessException {
31762 tejbeer 680 
        Map<String, Set<Integer>> storeGuyMap = new HashMap<>();
681 
        Set<Integer> activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId()).collect(Collectors.toSet());
682 
        List<Position> categoryPositions = positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_SALES);
683 
        categoryPositions.addAll(positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_RBM));
34903 ranu 684 
        categoryPositions.addAll(positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_ABM));
31762 tejbeer 685 
        categoryPositions.addAll(positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_BUSINESSINTELLIGENT));
33965 ranu 686 
        categoryPositions.addAll(positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_TRAINING));
31762 tejbeer 687 
        Map<Integer, Position> positionsMap = categoryPositions.stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
31161 tejbeer 688 
 
31762 tejbeer 689 
        Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
690 
        for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
691 
            int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
692 
            Set<Integer> partnerIds = positionPartnerEntry.getValue().stream().filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getPartnerId()).collect(Collectors.toSet());
693 
            AuthUser authUser = authRepository.selectById(authUserId);
694 
            if (authUser.isActive()) {
695 
                if (!storeGuyMap.containsKey(authUser.getEmailId())) {
696 
                    storeGuyMap.put(authUser.getEmailId(), partnerIds);
697 
                } else {
698 
                    storeGuyMap.get(authUser.getEmailId()).addAll(partnerIds);
699 
                }
700 
            }
701 
        }
702 
        return storeGuyMap;
703 
    }
31472 tejbeer 704 
 
31762 tejbeer 705 
    @Override
706 
    @Cacheable(value = "authUserPartnerEmailPartnerIdMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 707 
    public Map<String, Set<Integer>> getAuthUserPartnerIdMappingByCategoryIds(List<Integer> categoryIds, boolean activeOnly) throws ProfitMandiBusinessException {
31762 tejbeer 708 
        Map<String, Set<Integer>> authUserPartnerMap = new HashMap<>();
709 
        Set<Integer> activeFofoIds;
710 
        if (activeOnly) {
711 
            activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId()).collect(Collectors.toSet());
26298 tejbeer 712 
 
31762 tejbeer 713 
        } else {
714 
            activeFofoIds = fofoStoreRepository.selectAll().stream().map(x -> x.getId()).collect(Collectors.toSet());
26298 tejbeer 715 
 
31762 tejbeer 716 
        }
26298 tejbeer 717 
 
31762 tejbeer 718 
        List<Position> categoryPositions = positionRepository.selectPositionByCategoryIds(categoryIds);
719 
        Map<Integer, Position> positionsMap = categoryPositions.stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
26298 tejbeer 720 
 
31762 tejbeer 721 
        Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
722 
        for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
723 
            int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
724 
            Set<Integer> partnerIds = positionPartnerEntry.getValue().stream().filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getPartnerId()).collect(Collectors.toSet());
725 
            AuthUser authUser = authRepository.selectById(authUserId);
726 
            if (authUser.isActive()) {
727 
                if (!authUserPartnerMap.containsKey(authUser.getEmailId())) {
728 
                    authUserPartnerMap.put(authUser.getEmailId(), partnerIds);
729 
                } else {
730 
                    authUserPartnerMap.get(authUser.getEmailId()).addAll(partnerIds);
731 
                }
732 
            }
733 
        }
734 
        return authUserPartnerMap;
735 
    }
26298 tejbeer 736 
 
31762 tejbeer 737 
    @Override
34082 ranu 738 
    public Map<Integer, List<Integer>> authUserpartnerIdMap(int authId, int categoryId) {
739 
        Session session = sessionFactory.getCurrentSession();
740 
 
34084 ranu 741 
        Map<Integer, List<Integer>> authUserpartnerIdMap = new HashMap<>();
34082 ranu 742 
 
34158 tejus.loha 743 
        List<Position> authPositions = positionRepository.selectPositionbyCategoryIdAndAuthId(categoryId, authId);
34082 ranu 744 
 
34084 ranu 745 
        List<PartnerPosition> partnerPositions = authPositions.stream()
746 
                .flatMap(authPosition -> partnerPositionRepository.selectByPositionId(authPosition.getId()).stream())
747 
                .collect(Collectors.toList());
34082 ranu 748 
 
34084 ranu 749 
        if (partnerPositions.stream().anyMatch(partnerPosition -> partnerPosition.getFofoId() == 0)) {
750 
            List<FofoStore> activeFofoStores = fofoStoreRepository.selectActiveStores();
751 
 
752 
            List<Integer> fofoStoreIds = activeFofoStores.stream()
753 
                    .map(FofoStore::getId) // Extract the IDs of FofoStores
754 
                    .collect(Collectors.toList());
755 
 
756 
            authUserpartnerIdMap.put(authId, fofoStoreIds);
757 
 
34158 tejus.loha 758 
        } else {
34084 ranu 759 
            final TypedQuery<AuthUserPartnerMapModel> typedQuerySimilar = session
760 
                    .createNamedQuery("Position.Auth_User_Partner_Maping", AuthUserPartnerMapModel.class);
761 
 
762 
            typedQuerySimilar.setParameter("authId", authId);
763 
            typedQuerySimilar.setParameter("categoryId", categoryId);
764 
 
765 
            List<AuthUserPartnerMapModel> authUserPartnerMapModels = typedQuerySimilar.getResultList();
766 
 
767 
            authUserpartnerIdMap = authUserPartnerMapModels.stream()
768 
                    .collect(Collectors.groupingBy(
769 
                            AuthUserPartnerMapModel::getAuthId,
770 
                            Collectors.mapping(AuthUserPartnerMapModel::getFofoId, Collectors.toList())
771 
                    ));
772 
 
773 
        }
774 
 
34082 ranu 775 
        LOGGER.info("partnerusermap {}", authUserpartnerIdMap);
776 
        return authUserpartnerIdMap;
777 
    }
778 
 
779 
    @Override
33244 ranu 780 
    public List<String> getAuthUserByPartnerId(int fofoId) throws ProfitMandiBusinessException {
26298 tejbeer 781 
 
31762 tejbeer 782 
        List<String> emails = new ArrayList<>();
783 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
26298 tejbeer 784 
 
31762 tejbeer 785 
        regionIds.add(5);// All partners Id;
26298 tejbeer 786 
 
32493 amit.gupta 787 
        List<Integer> partnerPositionIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, Arrays.asList(fofoId, 0)).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
26448 amit.gupta 788 
 
31762 tejbeer 789 
        LOGGER.info("partnerPositionIds" + partnerPositionIds);
27205 amit.gupta 790 
 
35394 amit 791 
        List<Position> positions = positionRepository.selectByIds(partnerPositionIds);
27548 tejbeer 792 
 
34905 ranu 793 
        positions = positions.stream().filter(x -> (x.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_SALES || x.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_RBM || x.getCategoryId() == ProfitMandiConstants.TICKET_CATEGORY_ABM)).collect(Collectors.toList());
27548 tejbeer 794 
 
31762 tejbeer 795 
        if (!positions.isEmpty()) {
796 
            for (Position partnerPostionId : positions) {
27548 tejbeer 797 
 
31762 tejbeer 798 
                AuthUser authUser = authRepository.selectById(partnerPostionId.getAuthUserId());
799 
                LOGGER.info("authUser" + authUser);
800 
                emails.add(authUser.getEmailId());
801 
            }
802 
        }
27548 tejbeer 803 
 
31762 tejbeer 804 
        return emails;
805 
    }
27548 tejbeer 806 
 
31762 tejbeer 807 
    @Override
33244 ranu 808 
    public Map<EscalationType, String> getAuthUserAndEsclationTypeByPartnerId(int fofoId) throws ProfitMandiBusinessException {
27548 tejbeer 809 
 
31762 tejbeer 810 
        List<String> emails = new ArrayList<>();
811 
        Map<EscalationType, String> emailEsclationTypeMap = new HashMap<>();
812 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
27548 tejbeer 813 
 
31762 tejbeer 814 
        regionIds.add(5);// All partners Id;
815 
        List<Integer> fofoIds = new ArrayList<>();
816 
        fofoIds.add(fofoId);
817 
        fofoIds.add(0);
27548 tejbeer 818 
 
33074 amit.gupta 819 
        //LOGGER.info("fofoIds" + fofoIds);
32493 amit.gupta 820 
        List<Integer> partnerPositionIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, fofoIds).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
27548 tejbeer 821 
 
33074 amit.gupta 822 
        //LOGGER.info("partnerPositionIds" + partnerPositionIds);
28377 tejbeer 823 
 
31762 tejbeer 824 
        for (Integer partnerPostionId : partnerPositionIds) {
825 
            Position position = positionRepository.selectByIdAndCategoryId(partnerPostionId, ProfitMandiConstants.TICKET_CATEGORY_SALES);
33074 amit.gupta 826 
            //LOGGER.info("position" + position);
31762 tejbeer 827 
            if (position != null) {
28377 tejbeer 828 
 
31762 tejbeer 829 
                AuthUser authUser = authRepository.selectById(position.getAuthUserId());
33074 amit.gupta 830 
                //LOGGER.info("authUser" + authUser);
28377 tejbeer 831 
 
31762 tejbeer 832 
                emailEsclationTypeMap.put(position.getEscalationType(), authUser.getEmailId());
833 
            }
834 
        }
28377 tejbeer 835 
 
33074 amit.gupta 836 
        //LOGGER.info("emailEsclationTypeMap" + emailEsclationTypeMap);
28377 tejbeer 837 
 
31762 tejbeer 838 
        return emailEsclationTypeMap;
839 
    }
31020 tejbeer 840 
 
31762 tejbeer 841 
    @Override
842 
    @Cacheable(value = "authUserIdPartnerIdMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 843 
    public Map<Integer, List<Integer>> getAuthUserIdPartnerIdMapping() throws ProfitMandiBusinessException {
31762 tejbeer 844 
        Map<Integer, List<Integer>> storeGuyMap = new HashMap<>();
845 
        Set<Integer> activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId()).collect(Collectors.toSet());
31020 tejbeer 846 
 
34077 tejus.loha 847 
        List<Position> categoryPositions = positionRepository.selectAllPosition();
31020 tejbeer 848 
 
31762 tejbeer 849 
        Map<Integer, Position> positionsMap = categoryPositions.stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
29229 tejbeer 850 
 
31762 tejbeer 851 
        Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
852 
        for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
853 
            int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
854 
            List<Integer> partnerIds = positionPartnerEntry.getValue().stream().filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getPartnerId()).collect(Collectors.toList());
855 
            AuthUser authUser = authRepository.selectById(authUserId);
856 
            if (authUser != null && authUser.isActive()) {
857 
                if (!storeGuyMap.containsKey(authUserId)) {
858 
                    storeGuyMap.put(authUserId, partnerIds);
859 
                } else {
860 
                    storeGuyMap.get(authUserId).addAll(partnerIds);
861 
                }
862 
            }
863 
        }
864 
        storeGuyMap.keySet().stream().forEach(x -> {
865 
            List<Integer> fofoIds = storeGuyMap.get(x);
866 
            storeGuyMap.put(x, fofoIds.stream().distinct().collect(Collectors.toList()));
867 
        });
868 
        return storeGuyMap;
869 
    }
28908 tejbeer 870 
 
31762 tejbeer 871 
    @Override
872 
    @Cacheable(value = "L1L2Mapping", cacheManager = "thirtyMinsTimeOutCacheManager")
33244 ranu 873 
    public Map<Integer, List<Integer>> getL2L1Mapping() throws ProfitMandiBusinessException {
31762 tejbeer 874 
        List<Position> l1SalesPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
875 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L1);
876 
        List<Position> l2SalesPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
877 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L2);
28908 tejbeer 878 
 
33074 amit.gupta 879 
        //LOGGER.info("position" + l1SalesPositions);
31762 tejbeer 880 
        Map<Integer, List<Integer>> authUserPartnerListMap = this.getAuthUserIdPartnerIdMapping();
33074 amit.gupta 881 
        //LOGGER.info("map" + authUserPartnerListMap);
28908 tejbeer 882 
 
31762 tejbeer 883 
        Map<Integer, List<Integer>> l2l1ListMap = new HashMap<>();
29318 tejbeer 884 
 
31762 tejbeer 885 
        for (Position l2SalePosition : l2SalesPositions) {
886 
            int l2AuthUserId = l2SalePosition.getAuthUserId();
887 
            if (authUserPartnerListMap.containsKey(l2SalePosition.getAuthUserId())) {
888 
                List<Integer> mappedL1AuthUsers = new ArrayList<>();
889 
                l2l1ListMap.put(l2AuthUserId, mappedL1AuthUsers);
890 
                List<Integer> l2FofoIds = authUserPartnerListMap.get(l2AuthUserId);
891 
                for (Position l1SalePosition : l1SalesPositions) {
892 
                    int l1AuthUserId = l1SalePosition.getAuthUserId();
893 
                    if (authUserPartnerListMap.containsKey(l1AuthUserId)) {
894 
                        List<Integer> l1FofoIds = authUserPartnerListMap.get(l1SalePosition.getAuthUserId());
895 
                        if (l2FofoIds.containsAll(l1FofoIds)) {
896 
                            mappedL1AuthUsers.add(l1AuthUserId);
897 
                        }
898 
                    }
28856 manish 899 
 
31762 tejbeer 900 
                }
901 
            }
29296 manish 902 
 
31762 tejbeer 903 
        }
29296 manish 904 
 
31762 tejbeer 905 
        return l2l1ListMap;
906 
    }
29296 manish 907 
 
31762 tejbeer 908 
    @Override
909 
    public Map<Integer, List<AuthUser>> getAssignedAuthList(List<Ticket> tickets) {
910 
        if (tickets.size() == 0) {
911 
            return new HashMap<>();
912 
        }
913 
        List<TicketAssigned> ticketAssignedList = ticketAssignedRepository.selectByTicketIds(tickets.stream().map(x -> x.getId()).collect(Collectors.toList()));
914 
        List<Integer> authUserIds = ticketAssignedList.stream().map(x -> x.getAssineeId()).distinct().collect(Collectors.toList());
35394 amit 915 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(authUserIds).stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
31762 tejbeer 916 
        return ticketAssignedList.stream().collect(Collectors.groupingBy(x -> x.getTicketId(), Collectors.mapping(x -> authUserMap.get(x.getAssineeId()), Collectors.toList())));
917 
    }
28908 tejbeer 918 
 
31762 tejbeer 919 
    @Override
33244 ranu 920 
    public Map<EscalationType, AuthUser> getAuthUserAndEsclationByPartnerId(int fofoId) throws ProfitMandiBusinessException {
31762 tejbeer 921 
        Map<EscalationType, AuthUser> authuserEsclationTypeMap = new HashMap<>();
922 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
28908 tejbeer 923 
 
31762 tejbeer 924 
        regionIds.add(5);// All partners Id;
925 
        List<Integer> fofoIds = new ArrayList<>();
926 
        fofoIds.add(fofoId);
927 
        fofoIds.add(0);
28908 tejbeer 928 
 
32877 amit.gupta 929 
        //LOGGER.info("fofoIds" + fofoIds);
32493 amit.gupta 930 
        List<Integer> partnerPositionIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, fofoIds).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
28908 tejbeer 931 
 
32877 amit.gupta 932 
        //LOGGER.info("partnerPositionIds" + partnerPositionIds);
30003 tejbeer 933 
 
31762 tejbeer 934 
        for (Integer partnerPostionId : partnerPositionIds) {
935 
            Position position = positionRepository.selectByIdAndCategoryId(partnerPostionId, ProfitMandiConstants.TICKET_CATEGORY_SALES);
32877 amit.gupta 936 
            //LOGGER.info("position" + position);
31762 tejbeer 937 
            if (position != null) {
30003 tejbeer 938 
 
31762 tejbeer 939 
                AuthUser authUser = authRepository.selectById(position.getAuthUserId());
32877 amit.gupta 940 
                //LOGGER.info("authUser" + authUser);
30003 tejbeer 941 
 
31762 tejbeer 942 
                authuserEsclationTypeMap.put(position.getEscalationType(), authUser);
943 
            }
944 
        }
30003 tejbeer 945 
 
32877 amit.gupta 946 
        //LOGGER.info("emailEsclationTypeMap" + authuserEsclationTypeMap);
30003 tejbeer 947 
 
31762 tejbeer 948 
        return authuserEsclationTypeMap;
949 
    }
30044 tejbeer 950 
 
31762 tejbeer 951 
    @Override
35394 amit 952 
    public Map<Integer, Map<EscalationType, AuthUser>> getAuthUserAndEsclationByPartnerIds(Set<Integer> fofoIds) throws ProfitMandiBusinessException {
953 
        Map<Integer, Map<EscalationType, AuthUser>> result = new HashMap<>();
954 
 
955 
        if (fofoIds == null || fofoIds.isEmpty()) {
956 
            return result;
957 
        }
958 
 
959 
        // Initialize result map
960 
        for (Integer fofoId : fofoIds) {
961 
            result.put(fofoId, new HashMap<>());
962 
        }
963 
 
964 
        // Batch fetch all partner regions
965 
        List<Integer> fofoIdListWithZero = new ArrayList<>(fofoIds);
966 
        fofoIdListWithZero.add(0);
967 
        List<PartnerRegion> allPartnerRegions = partnerRegionRepository.selectByfofoIds(fofoIdListWithZero);
968 
 
969 
        // Build fofoId -> regionIds map
970 
        Map<Integer, Set<Integer>> fofoRegionMap = new HashMap<>();
971 
        for (Integer fofoId : fofoIds) {
972 
            fofoRegionMap.put(fofoId, new HashSet<>());
973 
            fofoRegionMap.get(fofoId).add(ALL_PARTNERS_REGION);
974 
        }
975 
        for (PartnerRegion pr : allPartnerRegions) {
976 
            int prFofoId = pr.getFofoId();
977 
            if (prFofoId == 0) {
978 
                for (Integer fid : fofoIds) {
979 
                    fofoRegionMap.get(fid).add(pr.getRegionId());
980 
                }
981 
            } else if (fofoIds.contains(prFofoId)) {
982 
                fofoRegionMap.get(prFofoId).add(pr.getRegionId());
983 
            }
984 
        }
985 
 
986 
        // Collect all region IDs
987 
        Set<Integer> allRegionIds = fofoRegionMap.values().stream()
988 
                .flatMap(Set::stream).collect(Collectors.toSet());
989 
 
990 
        // Batch fetch all partner positions
991 
        List<PartnerPosition> allPartnerPositions = partnerPositionRepository.selectByRegionIdAndPartnerId(
992 
                new ArrayList<>(allRegionIds), fofoIdListWithZero);
993 
 
994 
        // Collect all position IDs
995 
        Set<Integer> allPositionIds = allPartnerPositions.stream()
996 
                .map(PartnerPosition::getPositionId).collect(Collectors.toSet());
997 
 
998 
        // Batch fetch all positions for SALES category
999 
        List<Position> salesPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1000 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, null);
1001 
        Map<Integer, Position> positionMap = salesPositions.stream()
1002 
                .filter(p -> allPositionIds.contains(p.getId()))
1003 
                .collect(Collectors.toMap(Position::getId, p -> p, (a, b) -> a));
1004 
 
1005 
        // Collect all auth user IDs and batch fetch
1006 
        Set<Integer> authUserIds = positionMap.values().stream()
1007 
                .map(Position::getAuthUserId).collect(Collectors.toSet());
1008 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(new ArrayList<>(authUserIds))
1009 
                .stream().collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
1010 
 
1011 
        // For each fofoId, find matching positions and build result
1012 
        for (Integer fofoId : fofoIds) {
1013 
            Set<Integer> regionIds = fofoRegionMap.get(fofoId);
1014 
            Map<EscalationType, AuthUser> escalationMap = result.get(fofoId);
1015 
 
1016 
            for (PartnerPosition pp : allPartnerPositions) {
1017 
                if (regionIds.contains(pp.getRegionId()) &&
1018 
                    (pp.getFofoId() == 0 || pp.getFofoId() == fofoId)) {
1019 
                    Position position = positionMap.get(pp.getPositionId());
1020 
                    if (position != null) {
1021 
                        AuthUser authUser = authUserMap.get(position.getAuthUserId());
1022 
                        if (authUser != null) {
1023 
                            escalationMap.put(position.getEscalationType(), authUser);
1024 
                        }
1025 
                    }
1026 
                }
1027 
            }
1028 
        }
1029 
 
1030 
        return result;
1031 
    }
1032 
 
1033 
    @Override
33244 ranu 1034 
    public List<AuthUser> getAuthUserIdByPartnerId(int fofoId) throws ProfitMandiBusinessException {
33041 ranu 1035 
        return this.getAuthUserIdByPartnerId(fofoId, EscalationType.escalations.toArray(new EscalationType[0]));
1036 
    }
1037 
 
1038 
    @Override
33244 ranu 1039 
    public List<AuthUser> getAuthUserIdByPartnerId(int fofoId, EscalationType... escalationTypes) throws ProfitMandiBusinessException {
31762 tejbeer 1040 
        List<AuthUser> authUsers = new ArrayList<>();
1041 
        List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId()).collect(Collectors.toList());
30044 tejbeer 1042 
 
31762 tejbeer 1043 
        regionIds.add(5);// All partners Id;
1044 
        List<Integer> fofoIds = new ArrayList<>();
1045 
        fofoIds.add(fofoId);
1046 
        fofoIds.add(0);
30044 tejbeer 1047 
 
33074 amit.gupta 1048 
        //LOGGER.info("fofoIds" + fofoIds);
32493 amit.gupta 1049 
        List<Integer> partnerPositionIds = partnerPositionRepository.selectByRegionIdAndPartnerId(regionIds, fofoIds).stream().map(x -> x.getPositionId()).collect(Collectors.toList());
30003 tejbeer 1050 
 
33074 amit.gupta 1051 
        //LOGGER.info("partnerPositionIds" + partnerPositionIds);
34905 ranu 1052 
        List<Integer> allowedTicketCategoryIds = Arrays.asList(ProfitMandiConstants.TICKET_CATEGORY_SALES, ProfitMandiConstants.TICKET_CATEGORY_RBM,ProfitMandiConstants.TICKET_CATEGORY_ABM);
30003 tejbeer 1053 
 
30044 tejbeer 1054 
 
35394 amit 1055 
        List<Position> escalationBasedPositions = positionRepository.selectByIds(partnerPositionIds).stream().filter(x -> allowedTicketCategoryIds.contains(x.getCategoryId()) &&
33041 ranu 1056 
                Arrays.stream(escalationTypes)
1057 
                        .anyMatch(y -> y.equals(x.getEscalationType()))).collect(Collectors.toList());
30003 tejbeer 1058 
 
33041 ranu 1059 
        List<Integer> authUserIds = escalationBasedPositions.stream().map(x -> x.getAuthUserId()).collect(Collectors.toList());
30003 tejbeer 1060 
 
35394 amit 1061 
        return authRepository.selectByIds(authUserIds);
30003 tejbeer 1062 
 
31762 tejbeer 1063 
    }
30044 tejbeer 1064 
 
31762 tejbeer 1065 
    @Override
1066 
    public List<AuthUser> getAuthUserIds(int categoryId, List<EscalationType> escalationType) {
30044 tejbeer 1067 
 
31762 tejbeer 1068 
        List<Position> positions = positionRepository.selectPositionbyCategoryIdAndEscalationTypes(categoryId, escalationType);
1069 
        List<Integer> authIds = positions.stream().map(x -> x.getAuthUserId()).distinct().collect(Collectors.toList());
30003 tejbeer 1070 
 
33074 amit.gupta 1071 
        //LOGGER.info("authIds" + authIds);
35058 amit 1072 
        List<AuthUser> authUsers = null;
1073 
        if (authIds.size() > 0) {
35394 amit 1074 
            authUsers = authRepository.selectByIds(authIds);
35058 amit 1075 
        } else {
1076 
            authUsers = new ArrayList<>();
1077 
        }
30003 tejbeer 1078 
 
31762 tejbeer 1079 
        LOGGER.info("authUsers" + authUsers);
1080 
        return authUsers;
1081 
    }
1082 
 
1083 
    @Override
1084 
    public List<AuthUser> getAuthUserByCategoryId(int categoryId, EscalationType escalationType) {
1085 
 
1086 
        List<Position> positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType);
1087 
        List<Integer> authIds = positions.stream().map(x -> x.getAuthUserId()).distinct().collect(Collectors.toList());
1088 
 
1089 
        LOGGER.info("authIds" + authIds);
1090 
        List<AuthUser> authUsers = new ArrayList<>();
1091 
        if (!authIds.isEmpty()) {
35394 amit 1092 
            authUsers = authRepository.selectByIds(authIds);
31762 tejbeer 1093 
        }
1094 
 
1095 
        LOGGER.info("authUsers" + authUsers);
1096 
        return authUsers;
1097 
    }
1098 
 
1099 
    @Override
1100 
    @Cacheable(value = "authUserByCategoryId", cacheManager = "thirtyMinsTimeOutCacheManager")
1101 
    public List<AuthUser> getAuthUserByCategoryId(int categoryId) {
1102 
        List<Position> positions = positionRepository.selectPositionByCategoryId(categoryId);
1103 
        List<Integer> authIds = positions.stream().map(x -> x.getAuthUserId()).distinct().collect(Collectors.toList());
1104 
 
1105 
        LOGGER.info("authIds" + authIds);
1106 
 
35394 amit 1107 
        List<AuthUser> authUsers = authRepository.selectByIds(authIds).stream().filter(x -> x.getActive()).collect(Collectors.toList());
31762 tejbeer 1108 
 
1109 
        LOGGER.info("authUsers" + authUsers);
1110 
        return authUsers;
1111 
    }
1112 
 
34380 amit.gupta 1113 
    private class SaleRoles1 {
31762 tejbeer 1114 
 
1115 
        private List<String> l1;
1116 
        private List<String> l2;
1117 
        private List<String> l3;
1118 
        private List<String> l4;
1119 
 
34380 amit.gupta 1120 
        public SaleRoles1() {
31762 tejbeer 1121 
            l1 = new ArrayList<>();
1122 
            l2 = new ArrayList<>();
1123 
            l3 = new ArrayList<>();
1124 
            l4 = new ArrayList<>();
1125 
        }
1126 
 
1127 
        public List<String> getL1() {
1128 
            return l1;
1129 
        }
1130 
 
1131 
        public List<String> getL2() {
1132 
            return l2;
1133 
        }
1134 
 
1135 
        public List<String> getL3() {
1136 
            return l3;
1137 
        }
1138 
 
1139 
        public List<String> getL4() {
1140 
            return l4;
1141 
        }
1142 
 
1143 
        @Override
1144 
        public String toString() {
1145 
            return "SaleRoles [l1=" + l1 + ", l2=" + l2 + ", l3=" + l3 + ", l4=" + l4 + "]";
1146 
        }
1147 
 
1148 
    }
1149 
 
33161 ranu 1150 
 
31762 tejbeer 1151 
    @Override
1152 
    @Cacheable(value = "partnerSaleHeader", cacheManager = "oneDayCacheManager")
33244 ranu 1153 
    public Map<Integer, FofoReportingModel> getPartnerIdSalesHeaders() throws ProfitMandiBusinessException {
34380 amit.gupta 1154 
        Map<String, SaleRoles1> partnerEmailSalesMap = new HashMap<>();
31762 tejbeer 1155 
 
1156 
        List<Position> positions = positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_SALES);
1157 
        Map<Integer, AuthUser> authUsersMap = authRepository.selectAllActiveUser().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1158 
        Map<Integer, List<CustomRetailer>> positionIdRetailerMap = this.getPositionCustomRetailerMap(positions);
1159 
        for (Position position : positions) {
1160 
            List<CustomRetailer> crList = positionIdRetailerMap.get(position.getId());
1161 
            if (crList == null)
1162 
                continue;
1163 
            for (CustomRetailer cr : crList) {
1164 
                if (!partnerEmailSalesMap.containsKey(cr.getEmail())) {
34380 amit.gupta 1165 
                    partnerEmailSalesMap.put(cr.getEmail(), new SaleRoles1());
31762 tejbeer 1166 
                }
34380 amit.gupta 1167 
                SaleRoles1 saleRoles1 = partnerEmailSalesMap.get(cr.getEmail());
31762 tejbeer 1168 
                AuthUser authUser = authUsersMap.get(position.getAuthUserId());
1169 
                if (authUser == null) {
1170 
                    continue;
1171 
                }
1172 
                String name = authUser.getFirstName() + " " + authUser.getLastName();
1173 
                if (position.getEscalationType().equals(EscalationType.L1)) {
34380 amit.gupta 1174 
                    saleRoles1.getL1().add(name);
31762 tejbeer 1175 
                } else if (position.getEscalationType().equals(EscalationType.L2)) {
34380 amit.gupta 1176 
                    saleRoles1.getL2().add(name);
31762 tejbeer 1177 
                }
1178 
 
1179 
            }
1180 
        }
1181 
 
1182 
        Set<CustomRetailer> allCrList = new HashSet<>();
1183 
        for (List<CustomRetailer> cr : positionIdRetailerMap.values()) {
1184 
            allCrList.addAll(cr);
1185 
        }
1186 
 
1187 
        Map<Integer, FofoStore> fofoStoresMap = fofoStoreRepository.selectActiveStores().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1188 
 
1189 
        Map<Integer, FofoReportingModel> partnerIdSalesHeadersMap = new HashMap<>();
1190 
 
33378 ranu 1191 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
1192 
        for (Map.Entry<Integer, CustomRetailer> customRetailerEntry : customRetailerMap.entrySet()) {
1193 
 
1194 
            CustomRetailer customRetailer = customRetailerEntry.getValue();
1195 
 
1196 
            String code = customRetailer.getCode();
31762 tejbeer 1197 
            // String storeName = "SmartDukaan-" +
1198 
            // fofoStore.getCode().replaceAll("[a-zA-Z]", "");
33378 ranu 1199 
            String businessName = customRetailer.getBusinessName();
31762 tejbeer 1200 
            try {
34158 tejus.loha 1201 
                String stateManager = StringUtils.join(new HashSet(partnerEmailSalesMap.get(customRetailer.getEmail()).getL2()), ", ");
1202 
                String territoryManager = StringUtils.join(new HashSet(partnerEmailSalesMap.get(customRetailer.getEmail()).getL1()), ", ");
31762 tejbeer 1203 
 
1204 
                FofoReportingModel reportingModel = new FofoReportingModel();
1205 
                reportingModel.setBusinessName(businessName);
1206 
                reportingModel.setCode(code);
33378 ranu 1207 
                reportingModel.setFofoId(customRetailer.getPartnerId());
31762 tejbeer 1208 
                reportingModel.setRegionalManager(stateManager);
1209 
                reportingModel.setTerritoryManager(territoryManager);
33378 ranu 1210 
                partnerIdSalesHeadersMap.put(customRetailer.getPartnerId(), reportingModel);
31762 tejbeer 1211 
            } catch (Exception e) {
33378 ranu 1212 
                LOGGER.warn("Could not find partner with email - {}", customRetailer.getEmail());
31762 tejbeer 1213 
            }
1214 
        }
1215 
        return partnerIdSalesHeadersMap;
1216 
 
1217 
    }
1218 
 
33161 ranu 1219 
 
34905 ranu 1220 
    private class ABMRoles {
1221 
 
1222 
        private List<String> l1;
1223 
        private List<String> l2;
1224 
        private List<String> l3;
1225 
        private List<String> l4;
1226 
 
1227 
        public ABMRoles() {
1228 
            l1 = new ArrayList<>();
1229 
            l2 = new ArrayList<>();
1230 
            l3 = new ArrayList<>();
1231 
            l4 = new ArrayList<>();
1232 
        }
1233 
 
1234 
        public List<String> getL1() {
1235 
            return l1;
1236 
        }
1237 
 
1238 
        public List<String> getL2() {
1239 
            return l2;
1240 
        }
1241 
 
1242 
        public List<String> getL3() {
1243 
            return l3;
1244 
        }
1245 
 
1246 
        public List<String> getL4() {
1247 
            return l4;
1248 
        }
1249 
 
1250 
        @Override
1251 
        public String toString() {
1252 
            return "SaleRoles [l1=" + l1 + ", l2=" + l2 + ", l3=" + l3 + ", l4=" + l4 + "]";
1253 
        }
1254 
 
1255 
    }
1256 
 
1257 
 
1258 
    @Override
1259 
    @Cacheable(value = "partnerABMHeader", cacheManager = "oneDayCacheManager")
1260 
    public Map<Integer, FofoAbmReportingModel> getPartnerIdABMHeaders() throws ProfitMandiBusinessException {
1261 
        Map<String, ABMRoles> partnerEmailABMMap = new HashMap<>();
1262 
 
1263 
        List<Position> positions = positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_ABM);
1264 
        Map<Integer, AuthUser> authUsersMap = authRepository.selectAllActiveUser().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1265 
        Map<Integer, List<CustomRetailer>> positionIdRetailerMap = this.getPositionCustomRetailerMap(positions);
1266 
        for (Position position : positions) {
1267 
            List<CustomRetailer> crList = positionIdRetailerMap.get(position.getId());
1268 
            if (crList == null)
1269 
                continue;
1270 
            for (CustomRetailer cr : crList) {
1271 
                if (!partnerEmailABMMap.containsKey(cr.getEmail())) {
1272 
                    partnerEmailABMMap.put(cr.getEmail(), new ABMRoles());
1273 
                }
1274 
                ABMRoles abmRoles = partnerEmailABMMap.get(cr.getEmail());
1275 
                AuthUser authUser = authUsersMap.get(position.getAuthUserId());
1276 
                if (authUser == null) {
1277 
                    continue;
1278 
                }
1279 
                String name = authUser.getFirstName() + " " + authUser.getLastName();
1280 
                if (position.getEscalationType().equals(EscalationType.L1)) {
1281 
                    abmRoles.getL1().add(name);
1282 
                } else if (position.getEscalationType().equals(EscalationType.L2)) {
1283 
                    abmRoles.getL2().add(name);
1284 
                }
1285 
 
1286 
            }
1287 
        }
1288 
 
1289 
        Set<CustomRetailer> allCrList = new HashSet<>();
1290 
        for (List<CustomRetailer> cr : positionIdRetailerMap.values()) {
1291 
            allCrList.addAll(cr);
1292 
        }
1293 
 
1294 
        Map<Integer, FofoStore> fofoStoresMap = fofoStoreRepository.selectActiveStores().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1295 
 
1296 
        Map<Integer, FofoAbmReportingModel> partnerIdAbmHeadersMap = new HashMap<>();
1297 
 
1298 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
1299 
        for (Map.Entry<Integer, CustomRetailer> customRetailerEntry : customRetailerMap.entrySet()) {
1300 
 
1301 
            CustomRetailer customRetailer = customRetailerEntry.getValue();
1302 
 
1303 
            String code = customRetailer.getCode();
1304 
            // String storeName = "SmartDukaan-" +
1305 
            // fofoStore.getCode().replaceAll("[a-zA-Z]", "");
1306 
            String businessName = customRetailer.getBusinessName();
1307 
            try {
1308 
                String l2Manager = StringUtils.join(new HashSet(partnerEmailABMMap.get(customRetailer.getEmail()).getL2()), ", ");
1309 
                String l1Manager = StringUtils.join(new HashSet(partnerEmailABMMap.get(customRetailer.getEmail()).getL1()), ", ");
1310 
 
1311 
                if (StringUtils.isEmpty(l1Manager)) {
1312 
                    l2Manager = StringUtils.join(new HashSet(partnerEmailABMMap.get(customRetailer.getEmail()).getL2()), ", ");
1313 
                }
1314 
 
1315 
                FofoAbmReportingModel reportingModel = new FofoAbmReportingModel();
1316 
                reportingModel.setBusinessName(businessName);
1317 
                reportingModel.setCode(code);
1318 
                reportingModel.setFofoId(customRetailer.getPartnerId());
1319 
                reportingModel.setL1Manager(l2Manager);
1320 
                reportingModel.setL2Manager(l1Manager);
1321 
                partnerIdAbmHeadersMap.put(customRetailer.getPartnerId(), reportingModel);
1322 
            } catch (Exception e) {
1323 
                LOGGER.warn("Could not find partner with email - {}", customRetailer.getEmail());
1324 
            }
1325 
        }
1326 
        return partnerIdAbmHeadersMap;
1327 
 
1328 
    }
1329 
 
1330 
 
33161 ranu 1331 
    private class RBMRoles {
1332 
 
1333 
        private List<String> l1;
1334 
        private List<String> l2;
1335 
        private List<String> l3;
1336 
        private List<String> l4;
1337 
 
1338 
        public RBMRoles() {
1339 
            l1 = new ArrayList<>();
1340 
            l2 = new ArrayList<>();
1341 
            l3 = new ArrayList<>();
1342 
            l4 = new ArrayList<>();
1343 
        }
1344 
 
1345 
        public List<String> getL1() {
1346 
            return l1;
1347 
        }
1348 
 
1349 
        public List<String> getL2() {
1350 
            return l2;
1351 
        }
1352 
 
1353 
        public List<String> getL3() {
1354 
            return l3;
1355 
        }
1356 
 
1357 
        public List<String> getL4() {
1358 
            return l4;
1359 
        }
1360 
 
1361 
        @Override
1362 
        public String toString() {
1363 
            return "RBMRoles [l1=" + l1 + ", l2=" + l2 + ", l3=" + l3 + ", l4=" + l4 + "]";
1364 
        }
1365 
 
1366 
    }
1367 
 
31762 tejbeer 1368 
    @Override
33161 ranu 1369 
    @Cacheable(value = "partnerRBMHeader", cacheManager = "oneDayCacheManager")
33244 ranu 1370 
    public Map<Integer, FofoRBMReportingModel> getPartnerIdRBMHeaders() throws ProfitMandiBusinessException {
33161 ranu 1371 
        Map<String, RBMRoles> partnerEmailRbmMap = new HashMap<>();
1372 
 
1373 
        List<Position> positions = positionRepository.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_RBM);
1374 
        Map<Integer, AuthUser> authUsersMap = authRepository.selectAllActiveUser().stream().collect(Collectors.toMap(x -> x.getId(), x -> x));
1375 
        Map<Integer, List<CustomRetailer>> positionIdRetailerMap = this.getPositionCustomRetailerMap(positions);
1376 
        for (Position position : positions) {
1377 
            List<CustomRetailer> crList = positionIdRetailerMap.get(position.getId());
1378 
            if (crList == null)
1379 
                continue;
1380 
            for (CustomRetailer cr : crList) {
1381 
                if (!partnerEmailRbmMap.containsKey(cr.getEmail())) {
1382 
                    partnerEmailRbmMap.put(cr.getEmail(), new RBMRoles());
1383 
                }
1384 
                RBMRoles rbmRole = partnerEmailRbmMap.get(cr.getEmail());
1385 
                AuthUser authUser = authUsersMap.get(position.getAuthUserId());
1386 
                if (authUser == null) {
1387 
                    continue;
1388 
                }
1389 
                String name = authUser.getFirstName() + " " + authUser.getLastName();
1390 
                if (position.getEscalationType().equals(EscalationType.L1)) {
1391 
                    rbmRole.getL1().add(name);
1392 
                } else if (position.getEscalationType().equals(EscalationType.L2)) {
1393 
                    rbmRole.getL2().add(name);
1394 
                }
1395 
 
1396 
            }
1397 
        }
1398 
 
1399 
        Set<CustomRetailer> allCrList = new HashSet<>();
1400 
        for (List<CustomRetailer> cr : positionIdRetailerMap.values()) {
1401 
            allCrList.addAll(cr);
1402 
        }
1403 
 
1404 
 
1405 
        Map<Integer, FofoRBMReportingModel> partnerIdRbmHeadersMap = new HashMap<>();
1406 
 
33377 amit.gupta 1407 
        Map<Integer, CustomRetailer> customRetailerMap = retailerService.getAllFofoRetailers();
1408 
        for (Map.Entry<Integer, CustomRetailer> customRetailerEntry : customRetailerMap.entrySet()) {
1409 
 
1410 
            CustomRetailer customRetailer = customRetailerEntry.getValue();
1411 
 
1412 
            String code = customRetailer.getCode();
33161 ranu 1413 
            // String storeName = "SmartDukaan-" +
1414 
            // fofoStore.getCode().replaceAll("[a-zA-Z]", "");
33377 amit.gupta 1415 
            String businessName = customRetailer.getBusinessName();
33161 ranu 1416 
            try {
33377 amit.gupta 1417 
                String L2User = StringUtils.join(partnerEmailRbmMap.get(customRetailer.getEmail()).getL2(), ", ");
1418 
                String L1USer = StringUtils.join(partnerEmailRbmMap.get(customRetailer.getEmail()).getL1(), ", ");
33161 ranu 1419 
 
1420 
                FofoRBMReportingModel reportingModel = new FofoRBMReportingModel();
1421 
                reportingModel.setBusinessName(businessName);
1422 
                reportingModel.setCode(code);
33377 amit.gupta 1423 
                reportingModel.setFofoId(customRetailer.getPartnerId());
35180 amit 1424 
                reportingModel.setL1Manager(L1USer);
1425 
                reportingModel.setL2Manager(L2User);
33377 amit.gupta 1426 
                partnerIdRbmHeadersMap.put(customRetailer.getPartnerId(), reportingModel);
33161 ranu 1427 
            } catch (Exception e) {
33377 amit.gupta 1428 
                LOGGER.warn("Could not find partner with email - {}", customRetailer.getEmail());
33161 ranu 1429 
            }
1430 
        }
1431 
        return partnerIdRbmHeadersMap;
1432 
 
1433 
    }
1434 
 
1435 
    @Override
31762 tejbeer 1436 
    public Map<Integer, TicketCategory> getSubCategoryIdAndCategoryMap(List<Integer> subCategoryIds) {
1437 
        Map<Integer, TicketCategory> subCategoryIdAndCategoryMap = new HashMap<>();
1438 
 
1439 
        List<TicketSubCategory> ticketSubCategories = ticketSubCategoryRepository.selectByIds(subCategoryIds);
1440 
 
1441 
        for (TicketSubCategory ticketSubCategory : ticketSubCategories) {
1442 
 
1443 
            TicketCategory ticketCategory = ticketCategoryRepository.selectById(ticketSubCategory.getCategoryId());
1444 
 
1445 
            subCategoryIdAndCategoryMap.put(ticketSubCategory.getId(), ticketCategory);
1446 
 
1447 
        }
1448 
        return subCategoryIdAndCategoryMap;
1449 
    }
1450 
 
35394 amit 1451 
    @Override
1452 
    public Map<Integer, Map<String, Integer>> getBmAsmRbmAuthUserIdsByFofoIds(Set<Integer> fofoIds) throws ProfitMandiBusinessException {
1453 
        Map<Integer, Map<String, Integer>> result = new HashMap<>();
1454 
 
1455 
        if (fofoIds == null || fofoIds.isEmpty()) {
1456 
            return result;
1457 
        }
1458 
 
1459 
        // Initialize result map with empty values for each fofoId
1460 
        for (Integer fofoId : fofoIds) {
1461 
            Map<String, Integer> roleMap = new HashMap<>();
1462 
            roleMap.put("BM", 0);
1463 
            roleMap.put("ASM", 0);
1464 
            roleMap.put("RBM", 0);
1465 
            result.put(fofoId, roleMap);
1466 
        }
1467 
 
1468 
        // Fetch positions by category + escalation type (same for all fofoIds)
1469 
        List<Position> bmPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1470 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L2);
1471 
        List<Position> asmPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1472 
                ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L1);
1473 
        List<Position> rbmPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
1474 
                ProfitMandiConstants.TICKET_CATEGORY_RBM, EscalationType.L1);
1475 
 
1476 
        // Batch fetch all partner regions for all fofoIds
1477 
        List<Integer> fofoIdList = new ArrayList<>(fofoIds);
1478 
        fofoIdList.add(0); // Include global entries
1479 
        List<PartnerRegion> allPartnerRegions = partnerRegionRepository.selectByfofoIds(fofoIdList);
1480 
 
1481 
        // Build fofoId -> regionIds map
1482 
        Map<Integer, Set<Integer>> fofoRegionMap = new HashMap<>();
1483 
        for (Integer fofoId : fofoIds) {
1484 
            fofoRegionMap.put(fofoId, new HashSet<>());
1485 
            fofoRegionMap.get(fofoId).add(ALL_PARTNERS_REGION); // Add all partners region
1486 
        }
1487 
        for (PartnerRegion pr : allPartnerRegions) {
1488 
            int fofoId = pr.getFofoId();
1489 
            if (fofoId == 0) {
1490 
                // Global entry applies to all fofoIds
1491 
                for (Integer fid : fofoIds) {
1492 
                    fofoRegionMap.get(fid).add(pr.getRegionId());
1493 
                }
1494 
            } else if (fofoIds.contains(fofoId)) {
1495 
                fofoRegionMap.get(fofoId).add(pr.getRegionId());
1496 
            }
1497 
        }
1498 
 
1499 
        // Collect all unique region IDs and position IDs for batch query
1500 
        Set<Integer> allRegionIds = fofoRegionMap.values().stream()
1501 
                .flatMap(Set::stream).collect(Collectors.toSet());
1502 
        Set<Integer> allPositionIds = new HashSet<>();
1503 
        bmPositions.forEach(p -> allPositionIds.add(p.getId()));
1504 
        asmPositions.forEach(p -> allPositionIds.add(p.getId()));
1505 
        rbmPositions.forEach(p -> allPositionIds.add(p.getId()));
1506 
 
1507 
        // Batch fetch all partner positions
1508 
        List<PartnerPosition> allPartnerPositions = partnerPositionRepository.selectByRegionIdAndPostionId(
1509 
                new ArrayList<>(allRegionIds), new ArrayList<>(allPositionIds));
1510 
 
1511 
        // Build positionId -> set of (regionId, partnerId) for matching
1512 
        Map<Integer, List<PartnerPosition>> positionIdToPartnerPositions = allPartnerPositions.stream()
1513 
                .collect(Collectors.groupingBy(PartnerPosition::getPositionId));
1514 
 
1515 
        // Collect all auth user IDs we need
1516 
        Set<Integer> allAuthUserIds = new HashSet<>();
1517 
        bmPositions.forEach(p -> allAuthUserIds.add(p.getAuthUserId()));
1518 
        asmPositions.forEach(p -> allAuthUserIds.add(p.getAuthUserId()));
1519 
        rbmPositions.forEach(p -> allAuthUserIds.add(p.getAuthUserId()));
1520 
 
1521 
        // Batch fetch all auth users
1522 
        Map<Integer, AuthUser> authUserMap = authRepository.selectByIds(new ArrayList<>(allAuthUserIds))
1523 
                .stream().filter(AuthUser::isActive)
1524 
                .collect(Collectors.toMap(AuthUser::getId, au -> au, (a, b) -> a));
1525 
 
1526 
        // Build position ID sets for fast lookup
1527 
        Set<Integer> bmPositionIds = bmPositions.stream().map(Position::getId).collect(Collectors.toSet());
1528 
        Set<Integer> asmPositionIds = asmPositions.stream().map(Position::getId).collect(Collectors.toSet());
1529 
        Set<Integer> rbmPositionIds = rbmPositions.stream().map(Position::getId).collect(Collectors.toSet());
1530 
 
1531 
        // Map position ID to auth user ID
1532 
        Map<Integer, Integer> positionToAuthUser = new HashMap<>();
1533 
        bmPositions.forEach(p -> positionToAuthUser.put(p.getId(), p.getAuthUserId()));
1534 
        asmPositions.forEach(p -> positionToAuthUser.put(p.getId(), p.getAuthUserId()));
1535 
        rbmPositions.forEach(p -> positionToAuthUser.put(p.getId(), p.getAuthUserId()));
1536 
 
1537 
        // For each fofoId, find matching positions
1538 
        for (Integer fofoId : fofoIds) {
1539 
            Set<Integer> regionIds = fofoRegionMap.get(fofoId);
1540 
 
1541 
            // Find position IDs that match this fofoId's regions (partnerId = 0 or fofoId)
1542 
            Set<Integer> matchingPositionIds = new HashSet<>();
1543 
            for (PartnerPosition pp : allPartnerPositions) {
1544 
                if (regionIds.contains(pp.getRegionId()) &&
1545 
                    (pp.getFofoId() == 0 || pp.getFofoId() == fofoId)) {
1546 
                    matchingPositionIds.add(pp.getPositionId());
1547 
                }
1548 
            }
1549 
 
1550 
            // Find first active auth user for each role
1551 
            Map<String, Integer> roleMap = result.get(fofoId);
1552 
 
1553 
            for (Integer positionId : matchingPositionIds) {
1554 
                Integer authUserId = positionToAuthUser.get(positionId);
1555 
                if (authUserId != null && authUserMap.containsKey(authUserId)) {
1556 
                    if (bmPositionIds.contains(positionId) && roleMap.get("BM") == 0) {
1557 
                        roleMap.put("BM", authUserId);
1558 
                    } else if (asmPositionIds.contains(positionId) && roleMap.get("ASM") == 0) {
1559 
                        roleMap.put("ASM", authUserId);
1560 
                    } else if (rbmPositionIds.contains(positionId) && roleMap.get("RBM") == 0) {
1561 
                        roleMap.put("RBM", authUserId);
1562 
                    }
1563 
                }
1564 
            }
1565 
        }
1566 
 
1567 
        return result;
1568 
    }
1569 
 
24383 amit.gupta 1570 
}