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24383 amit.gupta 1 
package com.spice.profitmandi.dao.repository.cs;
24500 govind 2 
 
24383 amit.gupta 3 
import java.time.LocalDateTime;
24417 govind 4 
import java.util.ArrayList;
5 
import java.util.HashMap;
24439 govind 6 
import java.util.HashSet;
24417 govind 7 
import java.util.List;
8 
import java.util.Map;
25570 tejbeer 9 
import java.util.Set;
10 
import java.util.stream.Collectors;
24500 govind 11 
 
25570 tejbeer 12 
import org.apache.commons.collections4.map.HashedMap;
24439 govind 13 
import org.apache.commons.lang.RandomStringUtils;
14 
import org.apache.logging.log4j.LogManager;
15 
import org.apache.logging.log4j.Logger;
24383 amit.gupta 16 
import org.springframework.beans.factory.annotation.Autowired;
25726 amit.gupta 17 
import org.springframework.cache.annotation.Cacheable;
24439 govind 18 
import org.springframework.mail.javamail.JavaMailSender;
24383 amit.gupta 19 
import org.springframework.stereotype.Component;
24701 govind 20 
 
24383 amit.gupta 21 
import com.spice.profitmandi.common.exception.ProfitMandiBusinessException;
24417 govind 22 
import com.spice.profitmandi.common.model.CustomRetailer;
24439 govind 23 
import com.spice.profitmandi.common.model.ProfitMandiConstants;
24 
import com.spice.profitmandi.common.util.Utils;
24417 govind 25 
import com.spice.profitmandi.dao.entity.auth.AuthUser;
24383 amit.gupta 26 
import com.spice.profitmandi.dao.entity.cs.Activity;
24417 govind 27 
import com.spice.profitmandi.dao.entity.cs.PartnerRegion;
28 
import com.spice.profitmandi.dao.entity.cs.Position;
24471 govind 29 
import com.spice.profitmandi.dao.entity.cs.Region;
24383 amit.gupta 30 
import com.spice.profitmandi.dao.entity.cs.Ticket;
24500 govind 31 
import com.spice.profitmandi.dao.entity.cs.TicketAssigned;
24439 govind 32 
import com.spice.profitmandi.dao.entity.cs.TicketCategory;
24417 govind 33 
import com.spice.profitmandi.dao.entity.cs.TicketSubCategory;
24383 amit.gupta 34 
import com.spice.profitmandi.dao.entity.fofo.ActivityType;
24417 govind 35 
import com.spice.profitmandi.dao.enumuration.cs.EscalationType;
36 
import com.spice.profitmandi.dao.repository.auth.AuthRepository;
25570 tejbeer 37 
import com.spice.profitmandi.dao.repository.dtr.FofoStoreRepository;
26418 tejbeer 38 
import com.spice.profitmandi.dao.repository.dtr.LeadRepository;
39 
import com.spice.profitmandi.dao.repository.fofo.FofoOrderItemRepository;
40 
import com.spice.profitmandi.dao.repository.fofo.HygieneDataRepository;
41 
import com.spice.profitmandi.dao.repository.fofo.PartnerDailyInvestmentRepository;
42 
import com.spice.profitmandi.service.PartnerInvestmentService;
24417 govind 43 
import com.spice.profitmandi.service.user.RetailerService;
24383 amit.gupta 44 
 
45 
@Component
46 
public class CsServiceImpl implements CsService {
24417 govind 47 
 
24439 govind 48 
	private static final Logger LOGGER = LogManager.getLogger(CsServiceImpl.class);
49 
 
24570 govind 50 
	private static final String ASSIGNED_TICKET = "Dear %s,You have assigned a ticket by %s with ticketId#%s.Regards\nSmartdukaan";
24439 govind 51 
	private static final String ASSINMENT_SUBJECT = "Assignment Ticket";
52 
 
24383 amit.gupta 53 
	@Autowired
54 
	TicketRepository ticketRepository;
24417 govind 55 
 
24383 amit.gupta 56 
	@Autowired
24439 govind 57 
	JavaMailSender mailSender;
58 
 
59 
	@Autowired
24383 amit.gupta 60 
	TicketCategoryRepository ticketCategoryRepository;
24417 govind 61 
 
24383 amit.gupta 62 
	@Autowired
63 
	TicketSubCategoryRepository ticketSubCategoryRepository;
24417 govind 64 
 
65 
	@Autowired
24388 amit.gupta 66 
	ActivityRepository activityRepository;
24417 govind 67 
 
68 
	@Autowired
24439 govind 69 
	PartnerRegionRepository partnerRegionRepository;
24417 govind 70 
 
71 
	@Autowired
72 
	private PositionRepository positionRepository;
73 
 
74 
	@Autowired
75 
	private AuthRepository authRepository;
76 
 
77 
	@Autowired
78 
	private RetailerService retailerService;
24500 govind 79 
 
24471 govind 80 
	@Autowired
81 
	private RegionRepository regionRepository;
24417 govind 82 
 
24500 govind 83 
	@Autowired
84 
	private TicketAssignedRepository ticketAssignedRepository;
85 
 
25570 tejbeer 86 
	@Autowired
87 
	private PartnersPositionRepository partnersPositionRepository;
88 
 
89 
	@Autowired
90 
	private FofoStoreRepository fofoStoreRepository;
91 
 
26418 tejbeer 92 
	@Autowired
93 
	private FofoOrderItemRepository fofoOrderItemRepository;
94 
 
95 
	@Autowired
96 
	private LeadRepository leadRepository;
97 
 
98 
	@Autowired
99 
	private HygieneDataRepository hygieneDataRepository;
100 
 
101 
	@Autowired
102 
	private PartnerInvestmentService partnerInvestmentService;
103 
 
104 
	@Autowired
105 
	private PartnerDailyInvestmentRepository partnerDailyInvestmentRepository;
106 
 
24383 amit.gupta 107 
	@Override
24439 govind 108 
	public void createTicket(int fofoId, int categoryId, int subcategoryId, String message)
109 
			throws ProfitMandiBusinessException {
24417 govind 110 
 
24383 amit.gupta 111 
		ActivityType type = ActivityType.OPENED;
24439 govind 112 
		EscalationType escalationTypeL1 = EscalationType.L1;
113 
		EscalationType escalationTypeL2 = EscalationType.L2;
114 
		EscalationType escalationTypeL3 = EscalationType.L3;
24383 amit.gupta 115 
		Ticket ticket = new Ticket();
24500 govind 116 
		TicketAssigned ticketAssigned = new TicketAssigned();
24383 amit.gupta 117 
		ticket.setSubCategoryId(subcategoryId);
24417 govind 118 
		ticket.setFofoId(fofoId);
24383 amit.gupta 119 
		ticket.setCreateTimestamp(LocalDateTime.now());
24417 govind 120 
		ticket.setUpdateTimestamp(LocalDateTime.now());
24467 govind 121 
		ticket.setL2EscalationTimestamp(ticket.getUpdateTimestamp().plusDays(2));
122 
		ticket.setL3EscalationTimestamp(ticket.getL2EscalationTimestamp().plusDays(2));
123 
		ticket.setLastEscalationTimestamp(ticket.getL3EscalationTimestamp().plusDays(2));
24439 govind 124 
		ticket.setHappyCode(getRandomString());
125 
		int l1Auth = this.getAuthUserId(categoryId, escalationTypeL1, fofoId);
24699 govind 126 
		LOGGER.info("l1Auth" + l1Auth);
24439 govind 127 
		int l2Auth = this.getAuthUserId(categoryId, escalationTypeL2, fofoId);
24699 govind 128 
		LOGGER.info("l2Auth" + l2Auth);
24557 govind 129 
		int l3Auth = this.getAuthUserId(categoryId, escalationTypeL3, fofoId);
24699 govind 130 
		LOGGER.info("l3Auth" + l3Auth);
24439 govind 131 
		if (l1Auth == 0) {
132 
			if (l2Auth == 0) {
24500 govind 133 
				this.setAssignment(ticket, ticketAssigned);
24439 govind 134 
			} else {
24500 govind 135 
				ticketAssigned.setAssineeId(l2Auth);
24526 govind 136 
				ticket.setL1AuthUser(l2Auth);
137 
				ticket.setL2AuthUser(l2Auth);
24439 govind 138 
			}
139 
		} else {
24500 govind 140 
			ticketAssigned.setAssineeId(l1Auth);
24439 govind 141 
			ticket.setL1AuthUser(l1Auth);
142 
			ticket.setL2AuthUser(l2Auth);
143 
		}
24699 govind 144 
		if (ticket.getL2AuthUser() == 0) {
24569 govind 145 
			ticket.setL2AuthUser(l3Auth);
146 
		}
24439 govind 147 
		ticket.setL3AuthUser(l3Auth);
148 
		ticketRepository.persist(ticket);
24500 govind 149 
		ticketAssigned.setTicketId(ticket.getId());
150 
		ticketAssignedRepository.persist(ticketAssigned);
151 
		AuthUser authUser = authRepository.selectById(ticketAssigned.getAssineeId());
24569 govind 152 
		this.sendAssignedTicketMail(authUser, ticket);
24383 amit.gupta 153 
		Activity activity = this.createActivity(type, message, 0);
154 
		this.addActivity(ticket.getId(), activity);
155 
	}
156 
 
157 
	private Activity createActivity(ActivityType activityType, String message, int createdBy) {
158 
		Activity activity = new Activity();
159 
		activity.setMessage(message);
160 
		activity.setCreatedBy(createdBy);
161 
		activity.setType(activityType);
24417 govind 162 
		activity.setCreateTimestamp(LocalDateTime.now());
24383 amit.gupta 163 
		return activity;
164 
	}
24417 govind 165 
 
24439 govind 166 
	private int getAuthUserId(int categoryId, EscalationType escalationType, int fofoId) {
24417 govind 167 
 
24439 govind 168 
		List<Position> positions = null;
169 
		if (escalationType == EscalationType.L3) {
170 
			positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(0, escalationType, 0);
171 
		} else {
172 
			List<PartnerRegion> regions = partnerRegionRepository.selectByfofoId(fofoId);
173 
			LOGGER.info("regions=" + regions);
24500 govind 174 
			if (regions.size() == 0) {
175 
				regions = partnerRegionRepository.selectByfofoId(0);
24452 govind 176 
				LOGGER.info("regions=" + regions);
177 
			}
24439 govind 178 
			for (PartnerRegion region : regions) {
24699 govind 179 
				LOGGER.info(categoryId + ":" + escalationType + ":" + region.getRegionId());
24439 govind 180 
				positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType,
181 
						region.getRegionId());
182 
				LOGGER.info("positions:-" + positions);
24500 govind 183 
				if (positions.size() > 0) {
24439 govind 184 
					break;
185 
				}
186 
 
187 
			}
188 
			if (positions.size() == 0) {
24557 govind 189 
				if (escalationType == EscalationType.L1) {
190 
					regions = partnerRegionRepository.selectByfofoId(0);
191 
					LOGGER.info("regions=" + regions);
192 
					for (PartnerRegion region : regions) {
193 
						positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId,
194 
								escalationType, region.getRegionId());
195 
						LOGGER.info("positions:-" + positions);
196 
						if (positions.size() > 0) {
197 
							break;
198 
						}
199 
					}
200 
				} else {
201 
					regions = partnerRegionRepository.selectByfofoId(0);
202 
					LOGGER.info("regions=" + regions);
203 
					for (PartnerRegion region : regions) {
204 
						positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId,
205 
								escalationType, region.getRegionId());
206 
						LOGGER.info("positions:-" + positions);
207 
						if (positions.size() > 0) {
208 
							break;
209 
						}
210 
					}
211 
				}
24439 govind 212 
			}
24699 govind 213 
 
24439 govind 214 
		}
24699 govind 215 
		if (positions.size() == 0) {
24557 govind 216 
			return 0;
217 
		}
218 
		LOGGER.info(positions.get(0).getAuthUserId());
24439 govind 219 
		return positions.get(0).getAuthUserId();
24417 govind 220 
		/*
221 
		 * if(ActivityType.escalationTypes.contains(escalationType)) {
222 
		 * //escalationMatrix } else { throw new
223 
		 * ProfitMandiBusinessException("SubCategory", subcategoryId,
224 
		 * "Could not find Assignee for "); }
225 
		 */
24439 govind 226 
 
24383 amit.gupta 227 
	}
228 
 
229 
	@Override
230 
	public void addActivity(int ticketId, Activity activity) {
231 
		activity.setTicketId(ticketId);
24417 govind 232 
		activityRepository.persist(activity);
24383 amit.gupta 233 
	}
234 
 
24439 govind 235 
	private String getRandomString() {
236 
		int length = 4;
237 
		boolean useLetters = false;
238 
		boolean useNumbers = true;
239 
		String generatedString = RandomStringUtils.random(length, useLetters, useNumbers);
240 
		return generatedString;
241 
	}
242 
 
24417 govind 243 
	@Override
244 
	public void addPartnerToRegion(int regionId, List<Integer> fofoIds) {
245 
 
24557 govind 246 
		for (int fofoId : fofoIds) {
247 
			PartnerRegion partnerRegion = new PartnerRegion();
248 
			partnerRegion.setFofoId(fofoId);
249 
			partnerRegion.setRegionId(regionId);
250 
			partnerRegionRepository.persist(partnerRegion);
24417 govind 251 
		}
252 
	}
253 
 
254 
	@Override
24500 govind 255 
	public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMap(List<TicketAssigned> ticketAssigneds) {
24417 govind 256 
		Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
24500 govind 257 
 
258 
		for (TicketAssigned ticketAssigned : ticketAssigneds) {
259 
			AuthUser authUser = authRepository.selectById(ticketAssigned.getAssineeId());
260 
			authUserIdAndAuthUserMap.put(ticketAssigned.getTicketId(), authUser);
261 
		}
262 
		return authUserIdAndAuthUserMap;
263 
	}
264 
 
265 
	@Override
266 
	public Map<Integer, AuthUser> getTicketIdAndAuthUserMapUsingTickets(List<Ticket> tickets) {
267 
		Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
268 
 
24417 govind 269 
		for (Ticket ticket : tickets) {
24500 govind 270 
			AuthUser authUser = authRepository.selectById(ticket.getL1AuthUser());
271 
			authUserIdAndAuthUserMap.put(ticket.getId(), authUser);
24417 govind 272 
		}
273 
		return authUserIdAndAuthUserMap;
274 
	}
275 
 
276 
	@Override
277 
	public Map<Integer, TicketSubCategory> getSubCategoryIdAndSubCategoryMap(List<Ticket> tickets) {
278 
		Map<Integer, TicketSubCategory> subCategoryIdAndSubCategoryMap = new HashMap<>();
24699 govind 279 
		if (tickets != null) {
280 
			for (Ticket ticket : tickets) {
281 
				TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.selectById(ticket.getSubCategoryId());
282 
				subCategoryIdAndSubCategoryMap.put(ticket.getSubCategoryId(), ticketSubCategory);
283 
			}
24417 govind 284 
		}
285 
		return subCategoryIdAndSubCategoryMap;
286 
	}
287 
 
288 
	@Override
289 
	public Map<Integer, CustomRetailer> getPartnerByFofoIds(List<Ticket> tickets) {
290 
		List<Integer> fofoIds = new ArrayList<>();
24569 govind 291 
		LOGGER.info(tickets);
24699 govind 292 
		if (tickets == null) {
24569 govind 293 
			return null;
294 
		}
24417 govind 295 
		for (Ticket ticket : tickets) {
296 
			fofoIds.add(ticket.getFofoId());
297 
		}
24699 govind 298 
		Map<Integer, CustomRetailer> fofoIdsAndCustomRetailer = retailerService.getFofoRetailers(fofoIds);
24417 govind 299 
		return fofoIdsAndCustomRetailer;
300 
	}
301 
 
24439 govind 302 
	@Override
303 
	public List<TicketCategory> getAllTicketCategotyFromSubCategory() {
304 
 
305 
		List<TicketSubCategory> ticketSubCategories = ticketSubCategoryRepository.selectAll();
306 
		HashSet<Integer> categoryIds = new HashSet<>();
307 
		for (TicketSubCategory ticketSubcategory : ticketSubCategories) {
308 
			categoryIds.add(ticketSubcategory.getcategoryId());
309 
		}
310 
		List<TicketCategory> ticketcategories = ticketCategoryRepository.selectAll(new ArrayList<>(categoryIds));
311 
		return ticketcategories;
312 
	}
313 
 
24500 govind 314 
	private Ticket setAssignment(Ticket ticket, TicketAssigned ticketAssigned) {
24439 govind 315 
		TicketCategory ticketCategory = ticketCategoryRepository.selectByName(ProfitMandiConstants.CRM);
316 
		List<Position> positions = positionRepository.selectPositionByCategoryId(ticketCategory.getId());
317 
		for (Position position : positions) {
318 
			if (position.getEscalationType().equals(EscalationType.L1)) {
24500 govind 319 
				ticketAssigned.setAssineeId(position.getAuthUserId());
24439 govind 320 
				ticket.setL1AuthUser(position.getAuthUserId());
24557 govind 321 
			} else if (position.getEscalationType().equals(EscalationType.L2)) {
24439 govind 322 
				ticket.setL2AuthUser(position.getAuthUserId());
323 
			}
324 
		}
325 
		return ticket;
326 
	}
24500 govind 327 
 
24471 govind 328 
	@Override
329 
	public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMapUsingPositions(List<Position> positions) {
330 
		Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
331 
		for (Position position : positions) {
332 
			AuthUser authUser = authRepository.selectById(position.getAuthUserId());
333 
			authUserIdAndAuthUserMap.put(position.getAuthUserId(), authUser);
334 
		}
335 
		return authUserIdAndAuthUserMap;
336 
	}
24500 govind 337 
 
24471 govind 338 
	@Override
339 
	public Map<Integer, TicketCategory> getCategoryIdAndCategoryUsingPositions(List<Position> positions) {
340 
		Map<Integer, TicketCategory> categoryIdAndCategoryMap = new HashMap<>();
341 
		for (Position position : positions) {
24500 govind 342 
			TicketCategory ticketCategory = ticketCategoryRepository.selectById(position.getCategoryId());
24471 govind 343 
			categoryIdAndCategoryMap.put(position.getCategoryId(), ticketCategory);
344 
		}
345 
		return categoryIdAndCategoryMap;
346 
	}
24439 govind 347 
 
24471 govind 348 
	@Override
349 
	public Map<Integer, Region> getRegionIdAndRegionMap(List<Position> positions) {
350 
		Map<Integer, Region> regionIdAndRegionMap = new HashMap<>();
351 
		for (Position position : positions) {
24500 govind 352 
			Region region = regionRepository.selectById(position.getRegionId());
24471 govind 353 
			regionIdAndRegionMap.put(position.getRegionId(), region);
354 
		}
355 
		return regionIdAndRegionMap;
356 
	}
24500 govind 357 
 
358 
	@Override
24699 govind 359 
	public Map<Integer, List<AuthUser>> getAuthUserList(List<Ticket> tickets, AuthUser authUser) {
24500 govind 360 
		Map<Integer, List<AuthUser>> authUserListMap = new HashMap<>();
361 
		for (Ticket ticket : tickets) {
24570 govind 362 
			if (ticket.getL2AuthUser() == authUser.getId()) {
24500 govind 363 
				List<AuthUser> authUsers = new ArrayList<>();
364 
				authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
365 
				authUserListMap.put(ticket.getId(), authUsers);
366 
 
24570 govind 367 
			} else if (ticket.getL3AuthUser() == authUser.getId()) {
24500 govind 368 
				TicketAssigned ticketAssigned = ticketAssignedRepository
369 
						.selectByAssigneeIdAndTicketId(ticket.getL2AuthUser(), ticket.getId());
370 
				if (ticketAssigned == null) {
371 
					List<AuthUser> authUsers = new ArrayList<>();
372 
					authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
373 
					authUserListMap.put(ticket.getId(), authUsers);
374 
				} else {
375 
					List<AuthUser> authUsers = new ArrayList<>();
376 
					authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
377 
					authUsers.add(authRepository.selectById(ticket.getL2AuthUser()));
378 
					authUserListMap.put(ticket.getId(), authUsers);
379 
				}
380 
			} else {
381 
				TicketAssigned ticketAssigned = ticketAssignedRepository
382 
						.selectByAssigneeIdAndTicketId(ticket.getL3AuthUser(), ticket.getId());
383 
				if (ticketAssigned == null) {
384 
					ticketAssigned = ticketAssignedRepository.selectByAssigneeIdAndTicketId(ticket.getL2AuthUser(),
385 
							ticket.getId());
386 
					if (ticketAssigned == null) {
387 
						List<AuthUser> authUsers = new ArrayList<>();
388 
						authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
389 
						authUserListMap.put(ticket.getId(), authUsers);
390 
					} else {
391 
						List<AuthUser> authUsers = new ArrayList<>();
392 
						authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
393 
						authUsers.add(authRepository.selectById(ticket.getL2AuthUser()));
394 
						authUserListMap.put(ticket.getId(), authUsers);
395 
					}
396 
				} else {
397 
					List<AuthUser> authUsers = new ArrayList<>();
398 
					authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
399 
					authUsers.add(authRepository.selectById(ticket.getL2AuthUser()));
400 
					authUsers.add(authRepository.selectById(ticket.getL3AuthUser()));
401 
					authUserListMap.put(ticket.getId(), authUsers);
402 
 
403 
				}
404 
			}
405 
		}
406 
		return authUserListMap;
407 
	}
24557 govind 408 
 
24500 govind 409 
	@Override
24557 govind 410 
	public void updateTicket(int categoryId, int subCategoryId, Ticket ticket) throws ProfitMandiBusinessException {
411 
		TicketAssigned ticketAssigned = new TicketAssigned();
24500 govind 412 
		ticket.setSubCategoryId(subCategoryId);
413 
		ticket.setUpdateTimestamp(LocalDateTime.now());
414 
		ticket.setL2EscalationTimestamp(ticket.getUpdateTimestamp().plusDays(2));
415 
		ticket.setL3EscalationTimestamp(ticket.getL2EscalationTimestamp().plusDays(2));
416 
		ticket.setLastEscalationTimestamp(ticket.getL3EscalationTimestamp().plusDays(2));
417 
		int l3Auth = this.getAuthUserId(categoryId, EscalationType.L3, ticket.getFofoId());
25505 amit.gupta 418 
		int l2Auth = this.getAuthUserId(categoryId, EscalationType.L2, ticket.getFofoId());
24500 govind 419 
		int l1Auth = this.getAuthUserId(categoryId, EscalationType.L1, ticket.getFofoId());
420 
		LOGGER.info(l1Auth + "-" + l2Auth + "-" + l3Auth);
421 
		if (l1Auth == 0) {
422 
			if (l2Auth == 0) {
423 
				this.setAssignment(ticket, ticketAssigned);
424 
			} else {
425 
				ticketAssigned.setAssineeId(l2Auth);
24569 govind 426 
				ticket.setL1AuthUser(0);
24536 govind 427 
				ticket.setL2AuthUser(l2Auth);
24500 govind 428 
			}
429 
		} else {
430 
			ticketAssigned.setAssineeId(l1Auth);
431 
			ticket.setL1AuthUser(l1Auth);
432 
			ticket.setL2AuthUser(l2Auth);
433 
		}
434 
		ticket.setL3AuthUser(l3Auth);
435 
		ticketRepository.persist(ticket);
436 
		ticketAssigned.setTicketId(ticket.getId());
437 
		ticketAssignedRepository.persist(ticketAssigned);
438 
		AuthUser authUser = authRepository.selectById(ticketAssigned.getAssineeId());
24569 govind 439 
		this.sendAssignedTicketMail(authUser, ticket);
440 
	}
441 
 
442 
	@Override
24699 govind 443 
	public void sendAssignedTicketMail(AuthUser authUser, Ticket ticket) throws ProfitMandiBusinessException {
24500 govind 444 
		try {
445 
			Utils.sendMailWithAttachments(mailSender, authUser.getEmailId(), null, ASSINMENT_SUBJECT,
446 
					String.format(ASSIGNED_TICKET, authUser.getFirstName(),
24699 govind 447 
							retailerService.getFofoRetailer(ticket.getFofoId()).getBusinessName(), ticket.getId()),
24500 govind 448 
					null);
449 
		} catch (Exception e) {
450 
			throw new ProfitMandiBusinessException("Ticket Assingment", authUser.getEmailId(),
451 
					"Could not send ticket assignment mail");
452 
		}
453 
	}
25570 tejbeer 454 
 
455 
	@Override
456 
	public Map<Integer, List<CustomRetailer>> getPositionCustomRetailerMap(List<Position> positions) {
457 
		Map<Integer, List<CustomRetailer>> positionRetailerMap = new HashMap<>();
458 
		for (Position position : positions) {
459 
			List<Integer> fofoIds = partnersPositionRepository.selectByPositionId(position.getId()).stream()
460 
					.map(x -> x.getFofoId()).collect(Collectors.toList());
461 
 
26992 amit.gupta 462 
			LOGGER.info("fofoIds - {}", fofoIds);
25570 tejbeer 463 
			if (!fofoIds.isEmpty()) {
464 
				if (fofoIds.contains(0)) {
465 
					fofoIds = partnerRegionRepository.selectByRegionId(position.getRegionId()).stream()
466 
							.map(x -> x.getFofoId()).collect(Collectors.toList());
467 
					if (fofoIds.contains(0)) {
468 
						fofoIds = fofoStoreRepository.selectAll().stream().map(x -> x.getId())
469 
								.collect(Collectors.toList());
470 
					}
471 
 
472 
				}
26991 amit.gupta 473 
				LOGGER.info("fofoIds - {}", fofoIds);
25570 tejbeer 474 
				positionRetailerMap.put(position.getId(),
475 
						new ArrayList<CustomRetailer>(retailerService.getFofoRetailers(fofoIds).values()));
476 
 
477 
			}
478 
		}
479 
		return positionRetailerMap;
480 
	}
481 
 
482 
	@Override
483 
	public Map<Integer, List<CustomRetailer>> getpositionIdAndpartnerRegionMap(List<Position> positions) {
484 
		Map<Integer, List<CustomRetailer>> positionIdAndpartnerRegionMap = new HashedMap<>();
485 
		for (Position position : positions) {
486 
			List<Integer> fofoIds = partnerRegionRepository.selectByRegionId(position.getRegionId()).stream()
487 
					.map(x -> x.getFofoId()).collect(Collectors.toList());
488 
 
489 
			if (!fofoIds.isEmpty()) {
490 
				if (fofoIds.contains(0)) {
491 
					fofoIds = fofoStoreRepository.selectAll().stream().map(x -> x.getId()).collect(Collectors.toList());
492 
 
493 
				}
494 
 
495 
				Map<Integer, CustomRetailer> fofoRetailers = retailerService.getFofoRetailers(fofoIds);
496 
				positionIdAndpartnerRegionMap.put(position.getRegionId(),
497 
						new ArrayList<CustomRetailer>(fofoRetailers.values()));
498 
			}
499 
 
500 
		}
501 
 
502 
		return positionIdAndpartnerRegionMap;
503 
	}
25597 amit.gupta 504 
 
505 
	@Override
25726 amit.gupta 506 
	@Cacheable(value = "authUserEmailMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
25597 amit.gupta 507 
	public Map<String, Set<String>> getAuthUserPartnerEmailMapping() {
508 
		Map<String, Set<String>> storeGuyMap = new HashMap<>();
509 
		Set<Integer> activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId())
510 
				.collect(Collectors.toSet());
511 
		List<Position> categoryPositions = positionRepository
512 
				.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_SALES);
513 
		Map<Integer, Position> positionsMap = categoryPositions.stream()
514 
				.collect(Collectors.toMap(x -> x.getId(), x -> x));
515 
 
25721 tejbeer 516 
		Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
25597 amit.gupta 517 
		for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
518 
			int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
519 
			Set<String> partnerEmails = positionPartnerEntry.getValue().stream()
520 
					.filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getEmail())
521 
					.collect(Collectors.toSet());
522 
			AuthUser authUser = authRepository.selectById(authUserId);
523 
			if (authUser.isActive()) {
26298 tejbeer 524 
				if (!storeGuyMap.containsKey(authUser.getEmailId())) {
26111 amit.gupta 525 
					storeGuyMap.put(authUser.getEmailId(), partnerEmails);
526 
				} else {
527 
					storeGuyMap.get(authUser.getEmailId()).addAll(partnerEmails);
528 
				}
25597 amit.gupta 529 
			}
530 
		}
531 
		return storeGuyMap;
532 
	}
25721 tejbeer 533 
 
534 
	@Override
25777 amit.gupta 535 
	@Cacheable(value = "authUserEmailPartnerIdMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
25721 tejbeer 536 
	public Map<String, Set<Integer>> getAuthUserPartnerIdMapping() {
537 
		Map<String, Set<Integer>> storeGuyMap = new HashMap<>();
25777 amit.gupta 538 
		Set<Integer> activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId())
539 
				.collect(Collectors.toSet());
25721 tejbeer 540 
		List<Position> categoryPositions = positionRepository
541 
				.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_SALES);
542 
		Map<Integer, Position> positionsMap = categoryPositions.stream()
543 
				.collect(Collectors.toMap(x -> x.getId(), x -> x));
544 
 
545 
		Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
546 
		for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
547 
			int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
27044 amit.gupta 548 
			Set<Integer> partnerIds = positionPartnerEntry.getValue().stream()
25777 amit.gupta 549 
					.filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getPartnerId())
25721 tejbeer 550 
					.collect(Collectors.toSet());
551 
			AuthUser authUser = authRepository.selectById(authUserId);
552 
			if (authUser.isActive()) {
26298 tejbeer 553 
				if (!storeGuyMap.containsKey(authUser.getEmailId())) {
27044 amit.gupta 554 
					storeGuyMap.put(authUser.getEmailId(), partnerIds);
26111 amit.gupta 555 
				} else {
27044 amit.gupta 556 
					storeGuyMap.get(authUser.getEmailId()).addAll(partnerIds);
26111 amit.gupta 557 
				}
25721 tejbeer 558 
			}
559 
		}
560 
		return storeGuyMap;
561 
	}
562 
 
563 
	@Override
564 
	public List<String> getAuthUserByPartnerId(int fofoId) {
565 
 
566 
		List<String> emails = new ArrayList<>();
567 
		List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId())
568 
				.collect(Collectors.toList());
569 
 
570 
		regionIds.add(5);// All partners Id;
571 
		List<Integer> fofoIds = new ArrayList<>();
572 
		fofoIds.add(fofoId);
573 
		fofoIds.add(0);
25799 tejbeer 574 
 
575 
		LOGGER.info("fofoIds" + fofoIds);
25721 tejbeer 576 
		List<Integer> partnerPositionIds = partnersPositionRepository.selectByRegionIdAndPartnerId(regionIds, fofoIds)
577 
				.stream().map(x -> x.getPositionId()).collect(Collectors.toList());
578 
 
25799 tejbeer 579 
		LOGGER.info("partnerPositionIds" + partnerPositionIds);
580 
 
25721 tejbeer 581 
		for (Integer partnerPostionId : partnerPositionIds) {
25799 tejbeer 582 
			Position position = positionRepository.selectByIdAndCategoryId(partnerPostionId,
583 
					ProfitMandiConstants.TICKET_CATEGORY_SALES);
584 
			LOGGER.info("position" + position);
585 
			if (position != null) {
25721 tejbeer 586 
 
25799 tejbeer 587 
				AuthUser authUser = authRepository.selectById(position.getAuthUserId());
588 
				LOGGER.info("authUser" + authUser);
589 
				emails.add(authUser.getEmailId());
590 
			}
25721 tejbeer 591 
		}
592 
 
593 
		return emails;
594 
	}
26298 tejbeer 595 
 
596 
	@Override
26978 tejbeer 597 
	public Map<EscalationType, String> getAuthUserAndEsclationTypeByPartnerId(int fofoId) {
598 
 
599 
		List<String> emails = new ArrayList<>();
600 
		Map<EscalationType, String> emailEsclationTypeMap = new HashMap<>();
601 
		List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId())
602 
				.collect(Collectors.toList());
603 
 
604 
		regionIds.add(5);// All partners Id;
605 
		List<Integer> fofoIds = new ArrayList<>();
606 
		fofoIds.add(fofoId);
607 
		fofoIds.add(0);
608 
 
609 
		LOGGER.info("fofoIds" + fofoIds);
610 
		List<Integer> partnerPositionIds = partnersPositionRepository.selectByRegionIdAndPartnerId(regionIds, fofoIds)
611 
				.stream().map(x -> x.getPositionId()).collect(Collectors.toList());
612 
 
613 
		LOGGER.info("partnerPositionIds" + partnerPositionIds);
614 
 
615 
		for (Integer partnerPostionId : partnerPositionIds) {
616 
			Position position = positionRepository.selectByIdAndCategoryId(partnerPostionId,
617 
					ProfitMandiConstants.TICKET_CATEGORY_SALES);
618 
			LOGGER.info("position" + position);
619 
			if (position != null) {
620 
 
621 
				AuthUser authUser = authRepository.selectById(position.getAuthUserId());
622 
				LOGGER.info("authUser" + authUser);
623 
 
624 
				emailEsclationTypeMap.put(position.getEscalationType(), authUser.getEmailId());
625 
			}
626 
		}
627 
 
628 
		LOGGER.info("emailEsclationTypeMap" + emailEsclationTypeMap);
629 
 
630 
		return emailEsclationTypeMap;
631 
	}
632 
 
633 
	@Override
26298 tejbeer 634 
	@Cacheable(value = "authUserIdPartnerIdMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
635 
	public Map<Integer, List<Integer>> getAuthUserIdPartnerIdMapping() {
636 
		Map<Integer, List<Integer>> storeGuyMap = new HashMap<>();
637 
		Set<Integer> activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId())
638 
				.collect(Collectors.toSet());
639 
		List<Position> categoryPositions = positionRepository
640 
				.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_SALES);
641 
		Map<Integer, Position> positionsMap = categoryPositions.stream()
642 
				.collect(Collectors.toMap(x -> x.getId(), x -> x));
643 
 
644 
		Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
645 
		for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
646 
			int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
26991 amit.gupta 647 
			List<Integer> partnerIds = positionPartnerEntry.getValue().stream()
26298 tejbeer 648 
					.filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getPartnerId())
649 
					.collect(Collectors.toList());
650 
			AuthUser authUser = authRepository.selectById(authUserId);
27044 amit.gupta 651 
			if (authUser != null && authUser.isActive()) {
26960 amit.gupta 652 
				if (!storeGuyMap.containsKey(authUserId)) {
26991 amit.gupta 653 
					storeGuyMap.put(authUserId, partnerIds);
26298 tejbeer 654 
				} else {
26991 amit.gupta 655 
					storeGuyMap.get(authUserId).addAll(partnerIds);
26298 tejbeer 656 
				}
657 
			}
658 
		}
659 
		return storeGuyMap;
660 
	}
661 
 
662 
	@Override
663 
	@Cacheable(value = "L1L2Mapping", cacheManager = "thirtyMinsTimeOutCacheManager")
26460 amit.gupta 664 
	public Map<Integer, List<Integer>> getL2L1Mapping() {
26448 amit.gupta 665 
		List<Position> l1SalesPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
666 
				ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L1);
667 
		List<Position> l2SalesPositions = positionRepository.selectPositionbyCategoryIdAndEscalationType(
668 
				ProfitMandiConstants.TICKET_CATEGORY_SALES, EscalationType.L2);
26298 tejbeer 669 
 
26448 amit.gupta 670 
		LOGGER.info("position" + l1SalesPositions);
671 
		Map<Integer, List<Integer>> authUserPartnerListMap = this.getAuthUserIdPartnerIdMapping();
672 
		LOGGER.info("map" + authUserPartnerListMap);
26298 tejbeer 673 
 
26448 amit.gupta 674 
		Map<Integer, List<Integer>> l2l1ListMap = new HashMap<>();
26298 tejbeer 675 
 
26448 amit.gupta 676 
		for (Position l2SalePosition : l2SalesPositions) {
677 
			int l2AuthUserId = l2SalePosition.getAuthUserId();
678 
			if (authUserPartnerListMap.containsKey(l2SalePosition.getAuthUserId())) {
679 
				List<Integer> mappedL1AuthUsers = new ArrayList<>();
680 
				l2l1ListMap.put(l2AuthUserId, mappedL1AuthUsers);
681 
				List<Integer> l2FofoIds = authUserPartnerListMap.get(l2AuthUserId);
682 
				for (Position l1SalePosition : l1SalesPositions) {
683 
					int l1AuthUserId = l1SalePosition.getAuthUserId();
684 
					if (authUserPartnerListMap.containsKey(l1AuthUserId)) {
685 
						List<Integer> l1FofoIds = authUserPartnerListMap.get(l1SalePosition.getAuthUserId());
686 
						if (l2FofoIds.containsAll(l1FofoIds)) {
687 
							mappedL1AuthUsers.add(l1AuthUserId);
688 
						}
26298 tejbeer 689 
 
26448 amit.gupta 690 
					}
26298 tejbeer 691 
 
692 
				}
693 
			}
694 
 
695 
		}
696 
 
26448 amit.gupta 697 
		return l2l1ListMap;
26298 tejbeer 698 
	}
26448 amit.gupta 699 
 
24383 amit.gupta 700 
}