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Rev Author Line No. Line
24383 amit.gupta 1 
package com.spice.profitmandi.dao.repository.cs;
24500 govind 2 
 
26418 tejbeer 3 
import java.time.LocalDate;
24383 amit.gupta 4 
import java.time.LocalDateTime;
26418 tejbeer 5 
import java.time.LocalTime;
24417 govind 6 
import java.util.ArrayList;
25721 tejbeer 7 
import java.util.Arrays;
26298 tejbeer 8 
import java.util.Collection;
24417 govind 9 
import java.util.HashMap;
24439 govind 10 
import java.util.HashSet;
26418 tejbeer 11 
import java.util.LinkedHashMap;
24417 govind 12 
import java.util.List;
13 
import java.util.Map;
26298 tejbeer 14 
import java.util.Map.Entry;
25570 tejbeer 15 
import java.util.Set;
16 
import java.util.stream.Collectors;
24500 govind 17 
 
25570 tejbeer 18 
import org.apache.commons.collections4.map.HashedMap;
24439 govind 19 
import org.apache.commons.lang.RandomStringUtils;
20 
import org.apache.logging.log4j.LogManager;
21 
import org.apache.logging.log4j.Logger;
24383 amit.gupta 22 
import org.springframework.beans.factory.annotation.Autowired;
25726 amit.gupta 23 
import org.springframework.cache.annotation.Cacheable;
24439 govind 24 
import org.springframework.mail.javamail.JavaMailSender;
24383 amit.gupta 25 
import org.springframework.stereotype.Component;
24701 govind 26 
 
26298 tejbeer 27 
import com.google.common.collect.HashMultimap;
28 
import com.google.common.collect.Multimap;
24383 amit.gupta 29 
import com.spice.profitmandi.common.exception.ProfitMandiBusinessException;
24417 govind 30 
import com.spice.profitmandi.common.model.CustomRetailer;
24439 govind 31 
import com.spice.profitmandi.common.model.ProfitMandiConstants;
32 
import com.spice.profitmandi.common.util.Utils;
24417 govind 33 
import com.spice.profitmandi.dao.entity.auth.AuthUser;
24383 amit.gupta 34 
import com.spice.profitmandi.dao.entity.cs.Activity;
24417 govind 35 
import com.spice.profitmandi.dao.entity.cs.PartnerRegion;
36 
import com.spice.profitmandi.dao.entity.cs.Position;
24471 govind 37 
import com.spice.profitmandi.dao.entity.cs.Region;
24383 amit.gupta 38 
import com.spice.profitmandi.dao.entity.cs.Ticket;
24500 govind 39 
import com.spice.profitmandi.dao.entity.cs.TicketAssigned;
24439 govind 40 
import com.spice.profitmandi.dao.entity.cs.TicketCategory;
24417 govind 41 
import com.spice.profitmandi.dao.entity.cs.TicketSubCategory;
24383 amit.gupta 42 
import com.spice.profitmandi.dao.entity.fofo.ActivityType;
26418 tejbeer 43 
import com.spice.profitmandi.dao.entity.fofo.PartnerDailyInvestment;
44 
import com.spice.profitmandi.dao.entity.user.Lead;
24417 govind 45 
import com.spice.profitmandi.dao.enumuration.cs.EscalationType;
26418 tejbeer 46 
import com.spice.profitmandi.dao.enumuration.dtr.LeadStatus;
47 
import com.spice.profitmandi.dao.model.PartnerDetailModel;
24417 govind 48 
import com.spice.profitmandi.dao.repository.auth.AuthRepository;
25570 tejbeer 49 
import com.spice.profitmandi.dao.repository.dtr.FofoStoreRepository;
26418 tejbeer 50 
import com.spice.profitmandi.dao.repository.dtr.LeadRepository;
51 
import com.spice.profitmandi.dao.repository.fofo.FofoOrderItemRepository;
52 
import com.spice.profitmandi.dao.repository.fofo.HygieneDataRepository;
53 
import com.spice.profitmandi.dao.repository.fofo.PartnerDailyInvestmentRepository;
54 
import com.spice.profitmandi.service.PartnerInvestmentService;
24417 govind 55 
import com.spice.profitmandi.service.user.RetailerService;
24383 amit.gupta 56 
 
57 
@Component
58 
public class CsServiceImpl implements CsService {
24417 govind 59 
 
24439 govind 60 
	private static final Logger LOGGER = LogManager.getLogger(CsServiceImpl.class);
61 
 
24570 govind 62 
	private static final String ASSIGNED_TICKET = "Dear %s,You have assigned a ticket by %s with ticketId#%s.Regards\nSmartdukaan";
24439 govind 63 
	private static final String ASSINMENT_SUBJECT = "Assignment Ticket";
64 
 
24383 amit.gupta 65 
	@Autowired
66 
	TicketRepository ticketRepository;
24417 govind 67 
 
24383 amit.gupta 68 
	@Autowired
24439 govind 69 
	JavaMailSender mailSender;
70 
 
71 
	@Autowired
24383 amit.gupta 72 
	TicketCategoryRepository ticketCategoryRepository;
24417 govind 73 
 
24383 amit.gupta 74 
	@Autowired
75 
	TicketSubCategoryRepository ticketSubCategoryRepository;
24417 govind 76 
 
77 
	@Autowired
24388 amit.gupta 78 
	ActivityRepository activityRepository;
24417 govind 79 
 
80 
	@Autowired
24439 govind 81 
	PartnerRegionRepository partnerRegionRepository;
24417 govind 82 
 
83 
	@Autowired
84 
	private PositionRepository positionRepository;
85 
 
86 
	@Autowired
87 
	private AuthRepository authRepository;
88 
 
89 
	@Autowired
90 
	private RetailerService retailerService;
24500 govind 91 
 
24471 govind 92 
	@Autowired
93 
	private RegionRepository regionRepository;
24417 govind 94 
 
24500 govind 95 
	@Autowired
96 
	private TicketAssignedRepository ticketAssignedRepository;
97 
 
25570 tejbeer 98 
	@Autowired
99 
	private PartnersPositionRepository partnersPositionRepository;
100 
 
101 
	@Autowired
102 
	private FofoStoreRepository fofoStoreRepository;
103 
 
26418 tejbeer 104 
	@Autowired
105 
	private FofoOrderItemRepository fofoOrderItemRepository;
106 
 
107 
	@Autowired
108 
	private LeadRepository leadRepository;
109 
 
110 
	@Autowired
111 
	private HygieneDataRepository hygieneDataRepository;
112 
 
113 
	@Autowired
114 
	private PartnerInvestmentService partnerInvestmentService;
115 
 
116 
	@Autowired
117 
	private PartnerDailyInvestmentRepository partnerDailyInvestmentRepository;
118 
 
24383 amit.gupta 119 
	@Override
24439 govind 120 
	public void createTicket(int fofoId, int categoryId, int subcategoryId, String message)
121 
			throws ProfitMandiBusinessException {
24417 govind 122 
 
24383 amit.gupta 123 
		ActivityType type = ActivityType.OPENED;
24439 govind 124 
		EscalationType escalationTypeL1 = EscalationType.L1;
125 
		EscalationType escalationTypeL2 = EscalationType.L2;
126 
		EscalationType escalationTypeL3 = EscalationType.L3;
24383 amit.gupta 127 
		Ticket ticket = new Ticket();
24500 govind 128 
		TicketAssigned ticketAssigned = new TicketAssigned();
24383 amit.gupta 129 
		ticket.setSubCategoryId(subcategoryId);
24417 govind 130 
		ticket.setFofoId(fofoId);
24383 amit.gupta 131 
		ticket.setCreateTimestamp(LocalDateTime.now());
24417 govind 132 
		ticket.setUpdateTimestamp(LocalDateTime.now());
24467 govind 133 
		ticket.setL2EscalationTimestamp(ticket.getUpdateTimestamp().plusDays(2));
134 
		ticket.setL3EscalationTimestamp(ticket.getL2EscalationTimestamp().plusDays(2));
135 
		ticket.setLastEscalationTimestamp(ticket.getL3EscalationTimestamp().plusDays(2));
24439 govind 136 
		ticket.setHappyCode(getRandomString());
137 
		int l1Auth = this.getAuthUserId(categoryId, escalationTypeL1, fofoId);
24699 govind 138 
		LOGGER.info("l1Auth" + l1Auth);
24439 govind 139 
		int l2Auth = this.getAuthUserId(categoryId, escalationTypeL2, fofoId);
24699 govind 140 
		LOGGER.info("l2Auth" + l2Auth);
24557 govind 141 
		int l3Auth = this.getAuthUserId(categoryId, escalationTypeL3, fofoId);
24699 govind 142 
		LOGGER.info("l3Auth" + l3Auth);
24439 govind 143 
		if (l1Auth == 0) {
144 
			if (l2Auth == 0) {
24500 govind 145 
				this.setAssignment(ticket, ticketAssigned);
24439 govind 146 
			} else {
24500 govind 147 
				ticketAssigned.setAssineeId(l2Auth);
24526 govind 148 
				ticket.setL1AuthUser(l2Auth);
149 
				ticket.setL2AuthUser(l2Auth);
24439 govind 150 
			}
151 
		} else {
24500 govind 152 
			ticketAssigned.setAssineeId(l1Auth);
24439 govind 153 
			ticket.setL1AuthUser(l1Auth);
154 
			ticket.setL2AuthUser(l2Auth);
155 
		}
24699 govind 156 
		if (ticket.getL2AuthUser() == 0) {
24569 govind 157 
			ticket.setL2AuthUser(l3Auth);
158 
		}
24439 govind 159 
		ticket.setL3AuthUser(l3Auth);
160 
		ticketRepository.persist(ticket);
24500 govind 161 
		ticketAssigned.setTicketId(ticket.getId());
162 
		ticketAssignedRepository.persist(ticketAssigned);
163 
		AuthUser authUser = authRepository.selectById(ticketAssigned.getAssineeId());
24569 govind 164 
		this.sendAssignedTicketMail(authUser, ticket);
24383 amit.gupta 165 
		Activity activity = this.createActivity(type, message, 0);
166 
		this.addActivity(ticket.getId(), activity);
167 
	}
168 
 
169 
	private Activity createActivity(ActivityType activityType, String message, int createdBy) {
170 
		Activity activity = new Activity();
171 
		activity.setMessage(message);
172 
		activity.setCreatedBy(createdBy);
173 
		activity.setType(activityType);
24417 govind 174 
		activity.setCreateTimestamp(LocalDateTime.now());
24383 amit.gupta 175 
		return activity;
176 
	}
24417 govind 177 
 
24439 govind 178 
	private int getAuthUserId(int categoryId, EscalationType escalationType, int fofoId) {
24417 govind 179 
 
24439 govind 180 
		List<Position> positions = null;
181 
		if (escalationType == EscalationType.L3) {
182 
			positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(0, escalationType, 0);
183 
		} else {
184 
			List<PartnerRegion> regions = partnerRegionRepository.selectByfofoId(fofoId);
185 
			LOGGER.info("regions=" + regions);
24500 govind 186 
			if (regions.size() == 0) {
187 
				regions = partnerRegionRepository.selectByfofoId(0);
24452 govind 188 
				LOGGER.info("regions=" + regions);
189 
			}
24439 govind 190 
			for (PartnerRegion region : regions) {
24699 govind 191 
				LOGGER.info(categoryId + ":" + escalationType + ":" + region.getRegionId());
24439 govind 192 
				positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType,
193 
						region.getRegionId());
194 
				LOGGER.info("positions:-" + positions);
24500 govind 195 
				if (positions.size() > 0) {
24439 govind 196 
					break;
197 
				}
198 
 
199 
			}
200 
			if (positions.size() == 0) {
24557 govind 201 
				if (escalationType == EscalationType.L1) {
202 
					regions = partnerRegionRepository.selectByfofoId(0);
203 
					LOGGER.info("regions=" + regions);
204 
					for (PartnerRegion region : regions) {
205 
						positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId,
206 
								escalationType, region.getRegionId());
207 
						LOGGER.info("positions:-" + positions);
208 
						if (positions.size() > 0) {
209 
							break;
210 
						}
211 
					}
212 
				} else {
213 
					regions = partnerRegionRepository.selectByfofoId(0);
214 
					LOGGER.info("regions=" + regions);
215 
					for (PartnerRegion region : regions) {
216 
						positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId,
217 
								escalationType, region.getRegionId());
218 
						LOGGER.info("positions:-" + positions);
219 
						if (positions.size() > 0) {
220 
							break;
221 
						}
222 
					}
223 
				}
24439 govind 224 
			}
24699 govind 225 
 
24439 govind 226 
		}
24699 govind 227 
		if (positions.size() == 0) {
24557 govind 228 
			return 0;
229 
		}
230 
		LOGGER.info(positions.get(0).getAuthUserId());
24439 govind 231 
		return positions.get(0).getAuthUserId();
24417 govind 232 
		/*
233 
		 * if(ActivityType.escalationTypes.contains(escalationType)) {
234 
		 * //escalationMatrix } else { throw new
235 
		 * ProfitMandiBusinessException("SubCategory", subcategoryId,
236 
		 * "Could not find Assignee for "); }
237 
		 */
24439 govind 238 
 
24383 amit.gupta 239 
	}
240 
 
241 
	@Override
242 
	public void addActivity(int ticketId, Activity activity) {
243 
		activity.setTicketId(ticketId);
24417 govind 244 
		activityRepository.persist(activity);
24383 amit.gupta 245 
	}
246 
 
24439 govind 247 
	private String getRandomString() {
248 
		int length = 4;
249 
		boolean useLetters = false;
250 
		boolean useNumbers = true;
251 
		String generatedString = RandomStringUtils.random(length, useLetters, useNumbers);
252 
		return generatedString;
253 
	}
254 
 
24417 govind 255 
	@Override
256 
	public void addPartnerToRegion(int regionId, List<Integer> fofoIds) {
257 
 
24557 govind 258 
		for (int fofoId : fofoIds) {
259 
			PartnerRegion partnerRegion = new PartnerRegion();
260 
			partnerRegion.setFofoId(fofoId);
261 
			partnerRegion.setRegionId(regionId);
262 
			partnerRegionRepository.persist(partnerRegion);
24417 govind 263 
		}
264 
	}
265 
 
266 
	@Override
24500 govind 267 
	public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMap(List<TicketAssigned> ticketAssigneds) {
24417 govind 268 
		Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
24500 govind 269 
 
270 
		for (TicketAssigned ticketAssigned : ticketAssigneds) {
271 
			AuthUser authUser = authRepository.selectById(ticketAssigned.getAssineeId());
272 
			authUserIdAndAuthUserMap.put(ticketAssigned.getTicketId(), authUser);
273 
		}
274 
		return authUserIdAndAuthUserMap;
275 
	}
276 
 
277 
	@Override
278 
	public Map<Integer, AuthUser> getTicketIdAndAuthUserMapUsingTickets(List<Ticket> tickets) {
279 
		Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
280 
 
24417 govind 281 
		for (Ticket ticket : tickets) {
24500 govind 282 
			AuthUser authUser = authRepository.selectById(ticket.getL1AuthUser());
283 
			authUserIdAndAuthUserMap.put(ticket.getId(), authUser);
24417 govind 284 
		}
285 
		return authUserIdAndAuthUserMap;
286 
	}
287 
 
288 
	@Override
289 
	public Map<Integer, TicketSubCategory> getSubCategoryIdAndSubCategoryMap(List<Ticket> tickets) {
290 
		Map<Integer, TicketSubCategory> subCategoryIdAndSubCategoryMap = new HashMap<>();
24699 govind 291 
		if (tickets != null) {
292 
			for (Ticket ticket : tickets) {
293 
				TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.selectById(ticket.getSubCategoryId());
294 
				subCategoryIdAndSubCategoryMap.put(ticket.getSubCategoryId(), ticketSubCategory);
295 
			}
24417 govind 296 
		}
297 
		return subCategoryIdAndSubCategoryMap;
298 
	}
299 
 
300 
	@Override
301 
	public Map<Integer, CustomRetailer> getPartnerByFofoIds(List<Ticket> tickets) {
302 
		List<Integer> fofoIds = new ArrayList<>();
24569 govind 303 
		LOGGER.info(tickets);
24699 govind 304 
		if (tickets == null) {
24569 govind 305 
			return null;
306 
		}
24417 govind 307 
		for (Ticket ticket : tickets) {
308 
			fofoIds.add(ticket.getFofoId());
309 
		}
24699 govind 310 
		Map<Integer, CustomRetailer> fofoIdsAndCustomRetailer = retailerService.getFofoRetailers(fofoIds);
24417 govind 311 
		return fofoIdsAndCustomRetailer;
312 
	}
313 
 
24439 govind 314 
	@Override
315 
	public List<TicketCategory> getAllTicketCategotyFromSubCategory() {
316 
 
317 
		List<TicketSubCategory> ticketSubCategories = ticketSubCategoryRepository.selectAll();
318 
		HashSet<Integer> categoryIds = new HashSet<>();
319 
		for (TicketSubCategory ticketSubcategory : ticketSubCategories) {
320 
			categoryIds.add(ticketSubcategory.getcategoryId());
321 
		}
322 
		List<TicketCategory> ticketcategories = ticketCategoryRepository.selectAll(new ArrayList<>(categoryIds));
323 
		return ticketcategories;
324 
	}
325 
 
24500 govind 326 
	private Ticket setAssignment(Ticket ticket, TicketAssigned ticketAssigned) {
24439 govind 327 
		TicketCategory ticketCategory = ticketCategoryRepository.selectByName(ProfitMandiConstants.CRM);
328 
		List<Position> positions = positionRepository.selectPositionByCategoryId(ticketCategory.getId());
329 
		for (Position position : positions) {
330 
			if (position.getEscalationType().equals(EscalationType.L1)) {
24500 govind 331 
				ticketAssigned.setAssineeId(position.getAuthUserId());
24439 govind 332 
				ticket.setL1AuthUser(position.getAuthUserId());
24557 govind 333 
			} else if (position.getEscalationType().equals(EscalationType.L2)) {
24439 govind 334 
				ticket.setL2AuthUser(position.getAuthUserId());
335 
			}
336 
		}
337 
		return ticket;
338 
	}
24500 govind 339 
 
24471 govind 340 
	@Override
341 
	public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMapUsingPositions(List<Position> positions) {
342 
		Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
343 
		for (Position position : positions) {
344 
			AuthUser authUser = authRepository.selectById(position.getAuthUserId());
345 
			authUserIdAndAuthUserMap.put(position.getAuthUserId(), authUser);
346 
		}
347 
		return authUserIdAndAuthUserMap;
348 
	}
24500 govind 349 
 
24471 govind 350 
	@Override
351 
	public Map<Integer, TicketCategory> getCategoryIdAndCategoryUsingPositions(List<Position> positions) {
352 
		Map<Integer, TicketCategory> categoryIdAndCategoryMap = new HashMap<>();
353 
		for (Position position : positions) {
24500 govind 354 
			TicketCategory ticketCategory = ticketCategoryRepository.selectById(position.getCategoryId());
24471 govind 355 
			categoryIdAndCategoryMap.put(position.getCategoryId(), ticketCategory);
356 
		}
357 
		return categoryIdAndCategoryMap;
358 
	}
24439 govind 359 
 
24471 govind 360 
	@Override
361 
	public Map<Integer, Region> getRegionIdAndRegionMap(List<Position> positions) {
362 
		Map<Integer, Region> regionIdAndRegionMap = new HashMap<>();
363 
		for (Position position : positions) {
24500 govind 364 
			Region region = regionRepository.selectById(position.getRegionId());
24471 govind 365 
			regionIdAndRegionMap.put(position.getRegionId(), region);
366 
		}
367 
		return regionIdAndRegionMap;
368 
	}
24500 govind 369 
 
370 
	@Override
24699 govind 371 
	public Map<Integer, List<AuthUser>> getAuthUserList(List<Ticket> tickets, AuthUser authUser) {
24500 govind 372 
		Map<Integer, List<AuthUser>> authUserListMap = new HashMap<>();
373 
		for (Ticket ticket : tickets) {
24570 govind 374 
			if (ticket.getL2AuthUser() == authUser.getId()) {
24500 govind 375 
				List<AuthUser> authUsers = new ArrayList<>();
376 
				authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
377 
				authUserListMap.put(ticket.getId(), authUsers);
378 
 
24570 govind 379 
			} else if (ticket.getL3AuthUser() == authUser.getId()) {
24500 govind 380 
				TicketAssigned ticketAssigned = ticketAssignedRepository
381 
						.selectByAssigneeIdAndTicketId(ticket.getL2AuthUser(), ticket.getId());
382 
				if (ticketAssigned == null) {
383 
					List<AuthUser> authUsers = new ArrayList<>();
384 
					authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
385 
					authUserListMap.put(ticket.getId(), authUsers);
386 
				} else {
387 
					List<AuthUser> authUsers = new ArrayList<>();
388 
					authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
389 
					authUsers.add(authRepository.selectById(ticket.getL2AuthUser()));
390 
					authUserListMap.put(ticket.getId(), authUsers);
391 
				}
392 
			} else {
393 
				TicketAssigned ticketAssigned = ticketAssignedRepository
394 
						.selectByAssigneeIdAndTicketId(ticket.getL3AuthUser(), ticket.getId());
395 
				if (ticketAssigned == null) {
396 
					ticketAssigned = ticketAssignedRepository.selectByAssigneeIdAndTicketId(ticket.getL2AuthUser(),
397 
							ticket.getId());
398 
					if (ticketAssigned == null) {
399 
						List<AuthUser> authUsers = new ArrayList<>();
400 
						authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
401 
						authUserListMap.put(ticket.getId(), authUsers);
402 
					} else {
403 
						List<AuthUser> authUsers = new ArrayList<>();
404 
						authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
405 
						authUsers.add(authRepository.selectById(ticket.getL2AuthUser()));
406 
						authUserListMap.put(ticket.getId(), authUsers);
407 
					}
408 
				} else {
409 
					List<AuthUser> authUsers = new ArrayList<>();
410 
					authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
411 
					authUsers.add(authRepository.selectById(ticket.getL2AuthUser()));
412 
					authUsers.add(authRepository.selectById(ticket.getL3AuthUser()));
413 
					authUserListMap.put(ticket.getId(), authUsers);
414 
 
415 
				}
416 
			}
417 
		}
418 
		return authUserListMap;
419 
	}
24557 govind 420 
 
24500 govind 421 
	@Override
24557 govind 422 
	public void updateTicket(int categoryId, int subCategoryId, Ticket ticket) throws ProfitMandiBusinessException {
423 
		TicketAssigned ticketAssigned = new TicketAssigned();
24500 govind 424 
		ticket.setSubCategoryId(subCategoryId);
425 
		ticket.setUpdateTimestamp(LocalDateTime.now());
426 
		ticket.setL2EscalationTimestamp(ticket.getUpdateTimestamp().plusDays(2));
427 
		ticket.setL3EscalationTimestamp(ticket.getL2EscalationTimestamp().plusDays(2));
428 
		ticket.setLastEscalationTimestamp(ticket.getL3EscalationTimestamp().plusDays(2));
429 
		int l3Auth = this.getAuthUserId(categoryId, EscalationType.L3, ticket.getFofoId());
25505 amit.gupta 430 
		int l2Auth = this.getAuthUserId(categoryId, EscalationType.L2, ticket.getFofoId());
24500 govind 431 
		int l1Auth = this.getAuthUserId(categoryId, EscalationType.L1, ticket.getFofoId());
432 
		LOGGER.info(l1Auth + "-" + l2Auth + "-" + l3Auth);
433 
		if (l1Auth == 0) {
434 
			if (l2Auth == 0) {
435 
				this.setAssignment(ticket, ticketAssigned);
436 
			} else {
437 
				ticketAssigned.setAssineeId(l2Auth);
24569 govind 438 
				ticket.setL1AuthUser(0);
24536 govind 439 
				ticket.setL2AuthUser(l2Auth);
24500 govind 440 
			}
441 
		} else {
442 
			ticketAssigned.setAssineeId(l1Auth);
443 
			ticket.setL1AuthUser(l1Auth);
444 
			ticket.setL2AuthUser(l2Auth);
445 
		}
446 
		ticket.setL3AuthUser(l3Auth);
447 
		ticketRepository.persist(ticket);
448 
		ticketAssigned.setTicketId(ticket.getId());
449 
		ticketAssignedRepository.persist(ticketAssigned);
450 
		AuthUser authUser = authRepository.selectById(ticketAssigned.getAssineeId());
24569 govind 451 
		this.sendAssignedTicketMail(authUser, ticket);
452 
	}
453 
 
454 
	@Override
24699 govind 455 
	public void sendAssignedTicketMail(AuthUser authUser, Ticket ticket) throws ProfitMandiBusinessException {
24500 govind 456 
		try {
457 
			Utils.sendMailWithAttachments(mailSender, authUser.getEmailId(), null, ASSINMENT_SUBJECT,
458 
					String.format(ASSIGNED_TICKET, authUser.getFirstName(),
24699 govind 459 
							retailerService.getFofoRetailer(ticket.getFofoId()).getBusinessName(), ticket.getId()),
24500 govind 460 
					null);
461 
		} catch (Exception e) {
462 
			throw new ProfitMandiBusinessException("Ticket Assingment", authUser.getEmailId(),
463 
					"Could not send ticket assignment mail");
464 
		}
465 
	}
25570 tejbeer 466 
 
467 
	@Override
468 
	public Map<Integer, List<CustomRetailer>> getPositionCustomRetailerMap(List<Position> positions) {
469 
		Map<Integer, List<CustomRetailer>> positionRetailerMap = new HashMap<>();
470 
		for (Position position : positions) {
471 
			List<Integer> fofoIds = partnersPositionRepository.selectByPositionId(position.getId()).stream()
472 
					.map(x -> x.getFofoId()).collect(Collectors.toList());
473 
 
474 
			if (!fofoIds.isEmpty()) {
475 
				if (fofoIds.contains(0)) {
476 
					fofoIds = partnerRegionRepository.selectByRegionId(position.getRegionId()).stream()
477 
							.map(x -> x.getFofoId()).collect(Collectors.toList());
478 
					if (fofoIds.contains(0)) {
479 
						fofoIds = fofoStoreRepository.selectAll().stream().map(x -> x.getId())
480 
								.collect(Collectors.toList());
481 
					}
482 
 
483 
				}
484 
				positionRetailerMap.put(position.getId(),
485 
						new ArrayList<CustomRetailer>(retailerService.getFofoRetailers(fofoIds).values()));
486 
 
487 
			}
488 
		}
489 
		return positionRetailerMap;
490 
	}
491 
 
492 
	@Override
493 
	public Map<Integer, List<CustomRetailer>> getpositionIdAndpartnerRegionMap(List<Position> positions) {
494 
		Map<Integer, List<CustomRetailer>> positionIdAndpartnerRegionMap = new HashedMap<>();
495 
		for (Position position : positions) {
496 
			List<Integer> fofoIds = partnerRegionRepository.selectByRegionId(position.getRegionId()).stream()
497 
					.map(x -> x.getFofoId()).collect(Collectors.toList());
498 
 
499 
			if (!fofoIds.isEmpty()) {
500 
				if (fofoIds.contains(0)) {
501 
					fofoIds = fofoStoreRepository.selectAll().stream().map(x -> x.getId()).collect(Collectors.toList());
502 
 
503 
				}
504 
 
505 
				Map<Integer, CustomRetailer> fofoRetailers = retailerService.getFofoRetailers(fofoIds);
506 
				positionIdAndpartnerRegionMap.put(position.getRegionId(),
507 
						new ArrayList<CustomRetailer>(fofoRetailers.values()));
508 
			}
509 
 
510 
		}
511 
 
512 
		return positionIdAndpartnerRegionMap;
513 
	}
25597 amit.gupta 514 
 
515 
	@Override
25726 amit.gupta 516 
	@Cacheable(value = "authUserEmailMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
25597 amit.gupta 517 
	public Map<String, Set<String>> getAuthUserPartnerEmailMapping() {
518 
		Map<String, Set<String>> storeGuyMap = new HashMap<>();
519 
		Set<Integer> activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId())
520 
				.collect(Collectors.toSet());
521 
		List<Position> categoryPositions = positionRepository
522 
				.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_SALES);
523 
		Map<Integer, Position> positionsMap = categoryPositions.stream()
524 
				.collect(Collectors.toMap(x -> x.getId(), x -> x));
525 
 
25721 tejbeer 526 
		Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
25597 amit.gupta 527 
		for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
528 
			int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
529 
			Set<String> partnerEmails = positionPartnerEntry.getValue().stream()
530 
					.filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getEmail())
531 
					.collect(Collectors.toSet());
532 
			AuthUser authUser = authRepository.selectById(authUserId);
533 
			if (authUser.isActive()) {
26298 tejbeer 534 
				if (!storeGuyMap.containsKey(authUser.getEmailId())) {
26111 amit.gupta 535 
					storeGuyMap.put(authUser.getEmailId(), partnerEmails);
536 
				} else {
537 
					storeGuyMap.get(authUser.getEmailId()).addAll(partnerEmails);
538 
				}
25597 amit.gupta 539 
			}
540 
		}
541 
		return storeGuyMap;
542 
	}
25721 tejbeer 543 
 
544 
	@Override
25777 amit.gupta 545 
	@Cacheable(value = "authUserEmailPartnerIdMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
25721 tejbeer 546 
	public Map<String, Set<Integer>> getAuthUserPartnerIdMapping() {
547 
		Map<String, Set<Integer>> storeGuyMap = new HashMap<>();
25777 amit.gupta 548 
		Set<Integer> activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId())
549 
				.collect(Collectors.toSet());
25721 tejbeer 550 
		List<Position> categoryPositions = positionRepository
551 
				.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_SALES);
552 
		Map<Integer, Position> positionsMap = categoryPositions.stream()
553 
				.collect(Collectors.toMap(x -> x.getId(), x -> x));
554 
 
555 
		Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
556 
		for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
557 
			int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
25777 amit.gupta 558 
			Set<Integer> partnerEmails = positionPartnerEntry.getValue().stream()
559 
					.filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getPartnerId())
25721 tejbeer 560 
					.collect(Collectors.toSet());
561 
			AuthUser authUser = authRepository.selectById(authUserId);
562 
			if (authUser.isActive()) {
26298 tejbeer 563 
				if (!storeGuyMap.containsKey(authUser.getEmailId())) {
26111 amit.gupta 564 
					storeGuyMap.put(authUser.getEmailId(), partnerEmails);
565 
				} else {
566 
					storeGuyMap.get(authUser.getEmailId()).addAll(partnerEmails);
567 
				}
25721 tejbeer 568 
			}
569 
		}
570 
		return storeGuyMap;
571 
	}
572 
 
573 
	@Override
574 
	public List<String> getAuthUserByPartnerId(int fofoId) {
575 
 
576 
		List<String> emails = new ArrayList<>();
577 
		List<Integer> regionIds = partnerRegionRepository.selectByfofoId(fofoId).stream().map(x -> x.getRegionId())
578 
				.collect(Collectors.toList());
579 
 
580 
		regionIds.add(5);// All partners Id;
581 
		List<Integer> fofoIds = new ArrayList<>();
582 
		fofoIds.add(fofoId);
583 
		fofoIds.add(0);
25799 tejbeer 584 
 
585 
		LOGGER.info("fofoIds" + fofoIds);
25721 tejbeer 586 
		List<Integer> partnerPositionIds = partnersPositionRepository.selectByRegionIdAndPartnerId(regionIds, fofoIds)
587 
				.stream().map(x -> x.getPositionId()).collect(Collectors.toList());
588 
 
25799 tejbeer 589 
		LOGGER.info("partnerPositionIds" + partnerPositionIds);
590 
 
25721 tejbeer 591 
		for (Integer partnerPostionId : partnerPositionIds) {
25799 tejbeer 592 
			Position position = positionRepository.selectByIdAndCategoryId(partnerPostionId,
593 
					ProfitMandiConstants.TICKET_CATEGORY_SALES);
594 
			LOGGER.info("position" + position);
595 
			if (position != null) {
25721 tejbeer 596 
 
25799 tejbeer 597 
				AuthUser authUser = authRepository.selectById(position.getAuthUserId());
598 
				LOGGER.info("authUser" + authUser);
599 
				emails.add(authUser.getEmailId());
600 
			}
25721 tejbeer 601 
		}
602 
 
603 
		return emails;
604 
	}
26298 tejbeer 605 
 
606 
	@Override
607 
	@Cacheable(value = "authUserIdPartnerIdMapping", cacheManager = "thirtyMinsTimeOutCacheManager")
608 
	public Map<Integer, List<Integer>> getAuthUserIdPartnerIdMapping() {
609 
		Map<Integer, List<Integer>> storeGuyMap = new HashMap<>();
610 
		Set<Integer> activeFofoIds = fofoStoreRepository.selectActiveStores().stream().map(x -> x.getId())
611 
				.collect(Collectors.toSet());
612 
		List<Position> categoryPositions = positionRepository
613 
				.selectPositionByCategoryId(ProfitMandiConstants.TICKET_CATEGORY_SALES);
614 
		Map<Integer, Position> positionsMap = categoryPositions.stream()
615 
				.collect(Collectors.toMap(x -> x.getId(), x -> x));
616 
 
617 
		Map<Integer, List<CustomRetailer>> positonPartnerMap = this.getPositionCustomRetailerMap(categoryPositions);
618 
		for (Map.Entry<Integer, List<CustomRetailer>> positionPartnerEntry : positonPartnerMap.entrySet()) {
619 
			int authUserId = positionsMap.get(positionPartnerEntry.getKey()).getAuthUserId();
620 
			List<Integer> partnerEmails = positionPartnerEntry.getValue().stream()
621 
					.filter(x -> activeFofoIds.contains(x.getPartnerId())).map(x -> x.getPartnerId())
622 
					.collect(Collectors.toList());
623 
			AuthUser authUser = authRepository.selectById(authUserId);
624 
			if (authUser.isActive()) {
625 
				if (!storeGuyMap.containsKey(authUser.getEmailId())) {
626 
					storeGuyMap.put(authUser.getId(), partnerEmails);
627 
				} else {
628 
					storeGuyMap.get(authUser.getEmailId()).addAll(partnerEmails);
629 
				}
630 
			}
631 
		}
632 
		return storeGuyMap;
633 
	}
634 
 
635 
	@Override
636 
	@Cacheable(value = "L1L2Mapping", cacheManager = "thirtyMinsTimeOutCacheManager")
637 
	public Map<Integer, List<Integer>> getL1L2Mapping() {
638 
		List<Position> positions = positionRepository.selectPositionsByEscalationType(EscalationType.L1);
639 
		LOGGER.info("position" + positions);
640 
		Map<Integer, List<Integer>> map = this.getAuthUserIdPartnerIdMapping();
641 
		LOGGER.info("map" + map);
642 
 
643 
		Map<Integer, Integer> l1andl2Map = new HashMap<>();
644 
 
645 
		for (Position position : positions) {
646 
 
647 
			if (map.containsKey(position.getAuthUserId())) {
648 
				LOGGER.info("authId" + position.getAuthUserId());
649 
				LOGGER.info("Vals" + map.get(position.getAuthUserId()));
650 
				List<Integer> fofoIds = map.get(position.getAuthUserId());
651 
				Integer fofoId = fofoIds.get(0);
652 
				LOGGER.info("fofo" + fofoId);
653 
				List<Position> l2position = new ArrayList<>();
654 
 
655 
				List<Position> finall2position = new ArrayList<>();
656 
 
657 
				for (Map.Entry<Integer, List<Integer>> bs : map.entrySet()) {
658 
					if (!bs.getKey().equals(position.getAuthUserId())) {
659 
 
660 
						if (bs.getValue().contains(fofoId)) {
661 
 
662 
							LOGGER.info("key" + bs.getKey());
663 
 
664 
							l2position = positionRepository.selectPositionsByAuthUserAndEscalationType(bs.getKey(),
665 
									EscalationType.L2);
666 
 
667 
							finall2position.addAll(l2position);
668 
 
669 
						}
670 
					}
671 
				}
672 
				LOGGER.info("alll2position" + finall2position);
673 
 
674 
				l1andl2Map.put(position.getAuthUserId(), finall2position.get(0).getAuthUserId());
675 
			}
676 
 
677 
		}
678 
 
679 
		Map<Integer, List<Integer>> l2andl1Map = l1andl2Map.entrySet().stream().collect(
680 
				Collectors.groupingBy(Map.Entry::getValue, Collectors.mapping(Map.Entry::getKey, Collectors.toList())));
681 
		return l2andl1Map;
682 
	}
26422 tejbeer 683 
 
24383 amit.gupta 684 
}