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24383 amit.gupta 1 
package com.spice.profitmandi.dao.repository.cs;
24500 govind 2 
 
24383 amit.gupta 3 
import java.time.LocalDateTime;
24417 govind 4 
import java.util.ArrayList;
5 
import java.util.HashMap;
24439 govind 6 
import java.util.HashSet;
24417 govind 7 
import java.util.List;
8 
import java.util.Map;
24500 govind 9 
 
24439 govind 10 
import org.apache.commons.lang.RandomStringUtils;
11 
import org.apache.logging.log4j.LogManager;
12 
import org.apache.logging.log4j.Logger;
24383 amit.gupta 13 
import org.springframework.beans.factory.annotation.Autowired;
24439 govind 14 
import org.springframework.mail.javamail.JavaMailSender;
24383 amit.gupta 15 
import org.springframework.stereotype.Component;
24701 govind 16 
 
24383 amit.gupta 17 
import com.spice.profitmandi.common.exception.ProfitMandiBusinessException;
24417 govind 18 
import com.spice.profitmandi.common.model.CustomRetailer;
24439 govind 19 
import com.spice.profitmandi.common.model.ProfitMandiConstants;
20 
import com.spice.profitmandi.common.util.Utils;
24417 govind 21 
import com.spice.profitmandi.dao.entity.auth.AuthUser;
24383 amit.gupta 22 
import com.spice.profitmandi.dao.entity.cs.Activity;
24417 govind 23 
import com.spice.profitmandi.dao.entity.cs.PartnerRegion;
24 
import com.spice.profitmandi.dao.entity.cs.Position;
24471 govind 25 
import com.spice.profitmandi.dao.entity.cs.Region;
24383 amit.gupta 26 
import com.spice.profitmandi.dao.entity.cs.Ticket;
24500 govind 27 
import com.spice.profitmandi.dao.entity.cs.TicketAssigned;
24439 govind 28 
import com.spice.profitmandi.dao.entity.cs.TicketCategory;
24417 govind 29 
import com.spice.profitmandi.dao.entity.cs.TicketSubCategory;
24383 amit.gupta 30 
import com.spice.profitmandi.dao.entity.fofo.ActivityType;
24417 govind 31 
import com.spice.profitmandi.dao.enumuration.cs.EscalationType;
32 
import com.spice.profitmandi.dao.repository.auth.AuthRepository;
33 
import com.spice.profitmandi.service.user.RetailerService;
24383 amit.gupta 34 
 
35 
@Component
36 
public class CsServiceImpl implements CsService {
24417 govind 37 
 
24439 govind 38 
	private static final Logger LOGGER = LogManager.getLogger(CsServiceImpl.class);
39 
 
24570 govind 40 
	private static final String ASSIGNED_TICKET = "Dear %s,You have assigned a ticket by %s with ticketId#%s.Regards\nSmartdukaan";
24439 govind 41 
	private static final String ASSINMENT_SUBJECT = "Assignment Ticket";
42 
 
24383 amit.gupta 43 
	@Autowired
44 
	TicketRepository ticketRepository;
24417 govind 45 
 
24383 amit.gupta 46 
	@Autowired
24439 govind 47 
	JavaMailSender mailSender;
48 
 
49 
	@Autowired
24383 amit.gupta 50 
	TicketCategoryRepository ticketCategoryRepository;
24417 govind 51 
 
24383 amit.gupta 52 
	@Autowired
53 
	TicketSubCategoryRepository ticketSubCategoryRepository;
24417 govind 54 
 
55 
	@Autowired
24388 amit.gupta 56 
	ActivityRepository activityRepository;
24417 govind 57 
 
58 
	@Autowired
24439 govind 59 
	PartnerRegionRepository partnerRegionRepository;
24417 govind 60 
 
61 
	@Autowired
62 
	private PositionRepository positionRepository;
63 
 
64 
	@Autowired
65 
	private AuthRepository authRepository;
66 
 
67 
	@Autowired
68 
	private RetailerService retailerService;
24500 govind 69 
 
24471 govind 70 
	@Autowired
71 
	private RegionRepository regionRepository;
24417 govind 72 
 
24500 govind 73 
	@Autowired
74 
	private TicketAssignedRepository ticketAssignedRepository;
75 
 
24383 amit.gupta 76 
	@Override
24439 govind 77 
	public void createTicket(int fofoId, int categoryId, int subcategoryId, String message)
78 
			throws ProfitMandiBusinessException {
24417 govind 79 
 
24383 amit.gupta 80 
		ActivityType type = ActivityType.OPENED;
24439 govind 81 
		EscalationType escalationTypeL1 = EscalationType.L1;
82 
		EscalationType escalationTypeL2 = EscalationType.L2;
83 
		EscalationType escalationTypeL3 = EscalationType.L3;
24383 amit.gupta 84 
		Ticket ticket = new Ticket();
24500 govind 85 
		TicketAssigned ticketAssigned = new TicketAssigned();
24383 amit.gupta 86 
		ticket.setSubCategoryId(subcategoryId);
24417 govind 87 
		ticket.setFofoId(fofoId);
24383 amit.gupta 88 
		ticket.setCreateTimestamp(LocalDateTime.now());
24417 govind 89 
		ticket.setUpdateTimestamp(LocalDateTime.now());
24467 govind 90 
		ticket.setL2EscalationTimestamp(ticket.getUpdateTimestamp().plusDays(2));
91 
		ticket.setL3EscalationTimestamp(ticket.getL2EscalationTimestamp().plusDays(2));
92 
		ticket.setLastEscalationTimestamp(ticket.getL3EscalationTimestamp().plusDays(2));
24439 govind 93 
		ticket.setHappyCode(getRandomString());
94 
		int l1Auth = this.getAuthUserId(categoryId, escalationTypeL1, fofoId);
24699 govind 95 
		LOGGER.info("l1Auth" + l1Auth);
24439 govind 96 
		int l2Auth = this.getAuthUserId(categoryId, escalationTypeL2, fofoId);
24699 govind 97 
		LOGGER.info("l2Auth" + l2Auth);
24557 govind 98 
		int l3Auth = this.getAuthUserId(categoryId, escalationTypeL3, fofoId);
24699 govind 99 
		LOGGER.info("l3Auth" + l3Auth);
24439 govind 100 
		if (l1Auth == 0) {
101 
			if (l2Auth == 0) {
24500 govind 102 
				this.setAssignment(ticket, ticketAssigned);
24439 govind 103 
			} else {
24500 govind 104 
				ticketAssigned.setAssineeId(l2Auth);
24526 govind 105 
				ticket.setL1AuthUser(l2Auth);
106 
				ticket.setL2AuthUser(l2Auth);
24439 govind 107 
			}
108 
		} else {
24500 govind 109 
			ticketAssigned.setAssineeId(l1Auth);
24439 govind 110 
			ticket.setL1AuthUser(l1Auth);
111 
			ticket.setL2AuthUser(l2Auth);
112 
		}
24699 govind 113 
		if (ticket.getL2AuthUser() == 0) {
24569 govind 114 
			ticket.setL2AuthUser(l3Auth);
115 
		}
24439 govind 116 
		ticket.setL3AuthUser(l3Auth);
117 
		ticketRepository.persist(ticket);
24500 govind 118 
		ticketAssigned.setTicketId(ticket.getId());
119 
		ticketAssignedRepository.persist(ticketAssigned);
120 
		AuthUser authUser = authRepository.selectById(ticketAssigned.getAssineeId());
24569 govind 121 
		this.sendAssignedTicketMail(authUser, ticket);
24383 amit.gupta 122 
		Activity activity = this.createActivity(type, message, 0);
123 
		this.addActivity(ticket.getId(), activity);
124 
	}
125 
 
126 
	private Activity createActivity(ActivityType activityType, String message, int createdBy) {
127 
		Activity activity = new Activity();
128 
		activity.setMessage(message);
129 
		activity.setCreatedBy(createdBy);
130 
		activity.setType(activityType);
24417 govind 131 
		activity.setCreateTimestamp(LocalDateTime.now());
24383 amit.gupta 132 
		return activity;
133 
	}
24417 govind 134 
 
24439 govind 135 
	private int getAuthUserId(int categoryId, EscalationType escalationType, int fofoId) {
24417 govind 136 
 
24439 govind 137 
		List<Position> positions = null;
138 
		if (escalationType == EscalationType.L3) {
139 
			positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(0, escalationType, 0);
140 
		} else {
141 
			List<PartnerRegion> regions = partnerRegionRepository.selectByfofoId(fofoId);
142 
			LOGGER.info("regions=" + regions);
24500 govind 143 
			if (regions.size() == 0) {
144 
				regions = partnerRegionRepository.selectByfofoId(0);
24452 govind 145 
				LOGGER.info("regions=" + regions);
146 
			}
24439 govind 147 
			for (PartnerRegion region : regions) {
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				LOGGER.info(categoryId + ":" + escalationType + ":" + region.getRegionId());
24439 govind 149 
				positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType,
150 
						region.getRegionId());
151 
				LOGGER.info("positions:-" + positions);
24500 govind 152 
				if (positions.size() > 0) {
24439 govind 153 
					break;
154 
				}
155 
 
156 
			}
157 
			if (positions.size() == 0) {
24557 govind 158 
				if (escalationType == EscalationType.L1) {
159 
					regions = partnerRegionRepository.selectByfofoId(0);
160 
					LOGGER.info("regions=" + regions);
161 
					for (PartnerRegion region : regions) {
162 
						positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId,
163 
								escalationType, region.getRegionId());
164 
						LOGGER.info("positions:-" + positions);
165 
						if (positions.size() > 0) {
166 
							break;
167 
						}
168 
					}
169 
				} else {
170 
					regions = partnerRegionRepository.selectByfofoId(0);
171 
					LOGGER.info("regions=" + regions);
172 
					for (PartnerRegion region : regions) {
173 
						positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId,
174 
								escalationType, region.getRegionId());
175 
						LOGGER.info("positions:-" + positions);
176 
						if (positions.size() > 0) {
177 
							break;
178 
						}
179 
					}
180 
				}
24439 govind 181 
			}
24699 govind 182 
 
24439 govind 183 
		}
24699 govind 184 
		if (positions.size() == 0) {
24557 govind 185 
			return 0;
186 
		}
187 
		LOGGER.info(positions.get(0).getAuthUserId());
24439 govind 188 
		return positions.get(0).getAuthUserId();
24417 govind 189 
		/*
190 
		 * if(ActivityType.escalationTypes.contains(escalationType)) {
191 
		 * //escalationMatrix } else { throw new
192 
		 * ProfitMandiBusinessException("SubCategory", subcategoryId,
193 
		 * "Could not find Assignee for "); }
194 
		 */
24439 govind 195 
 
24383 amit.gupta 196 
	}
197 
 
198 
	@Override
199 
	public void addActivity(int ticketId, Activity activity) {
200 
		activity.setTicketId(ticketId);
24417 govind 201 
		activityRepository.persist(activity);
24383 amit.gupta 202 
	}
203 
 
24439 govind 204 
	private String getRandomString() {
205 
		int length = 4;
206 
		boolean useLetters = false;
207 
		boolean useNumbers = true;
208 
		String generatedString = RandomStringUtils.random(length, useLetters, useNumbers);
209 
		return generatedString;
210 
	}
211 
 
24417 govind 212 
	@Override
213 
	public void addPartnerToRegion(int regionId, List<Integer> fofoIds) {
214 
 
24557 govind 215 
		for (int fofoId : fofoIds) {
216 
			PartnerRegion partnerRegion = new PartnerRegion();
217 
			partnerRegion.setFofoId(fofoId);
218 
			partnerRegion.setRegionId(regionId);
219 
			partnerRegionRepository.persist(partnerRegion);
24417 govind 220 
		}
221 
	}
222 
 
223 
	@Override
24500 govind 224 
	public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMap(List<TicketAssigned> ticketAssigneds) {
24417 govind 225 
		Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
24500 govind 226 
 
227 
		for (TicketAssigned ticketAssigned : ticketAssigneds) {
228 
			AuthUser authUser = authRepository.selectById(ticketAssigned.getAssineeId());
229 
			authUserIdAndAuthUserMap.put(ticketAssigned.getTicketId(), authUser);
230 
		}
231 
		return authUserIdAndAuthUserMap;
232 
	}
233 
 
234 
	@Override
235 
	public Map<Integer, AuthUser> getTicketIdAndAuthUserMapUsingTickets(List<Ticket> tickets) {
236 
		Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
237 
 
24417 govind 238 
		for (Ticket ticket : tickets) {
24500 govind 239 
			AuthUser authUser = authRepository.selectById(ticket.getL1AuthUser());
240 
			authUserIdAndAuthUserMap.put(ticket.getId(), authUser);
24417 govind 241 
		}
242 
		return authUserIdAndAuthUserMap;
243 
	}
244 
 
245 
	@Override
246 
	public Map<Integer, TicketSubCategory> getSubCategoryIdAndSubCategoryMap(List<Ticket> tickets) {
247 
		Map<Integer, TicketSubCategory> subCategoryIdAndSubCategoryMap = new HashMap<>();
24699 govind 248 
		if (tickets != null) {
249 
			for (Ticket ticket : tickets) {
250 
				TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.selectById(ticket.getSubCategoryId());
251 
				subCategoryIdAndSubCategoryMap.put(ticket.getSubCategoryId(), ticketSubCategory);
252 
			}
24417 govind 253 
		}
254 
		return subCategoryIdAndSubCategoryMap;
255 
	}
256 
 
257 
	@Override
258 
	public Map<Integer, CustomRetailer> getPartnerByFofoIds(List<Ticket> tickets) {
259 
		List<Integer> fofoIds = new ArrayList<>();
24569 govind 260 
		LOGGER.info(tickets);
24699 govind 261 
		if (tickets == null) {
24569 govind 262 
			return null;
263 
		}
24417 govind 264 
		for (Ticket ticket : tickets) {
265 
			fofoIds.add(ticket.getFofoId());
266 
		}
24699 govind 267 
		Map<Integer, CustomRetailer> fofoIdsAndCustomRetailer = retailerService.getFofoRetailers(fofoIds);
24417 govind 268 
		return fofoIdsAndCustomRetailer;
269 
	}
270 
 
24439 govind 271 
	@Override
272 
	public List<TicketCategory> getAllTicketCategotyFromSubCategory() {
273 
 
274 
		List<TicketSubCategory> ticketSubCategories = ticketSubCategoryRepository.selectAll();
275 
		HashSet<Integer> categoryIds = new HashSet<>();
276 
		for (TicketSubCategory ticketSubcategory : ticketSubCategories) {
277 
			categoryIds.add(ticketSubcategory.getcategoryId());
278 
		}
279 
		List<TicketCategory> ticketcategories = ticketCategoryRepository.selectAll(new ArrayList<>(categoryIds));
280 
		return ticketcategories;
281 
	}
282 
 
24500 govind 283 
	private Ticket setAssignment(Ticket ticket, TicketAssigned ticketAssigned) {
24439 govind 284 
		TicketCategory ticketCategory = ticketCategoryRepository.selectByName(ProfitMandiConstants.CRM);
285 
		List<Position> positions = positionRepository.selectPositionByCategoryId(ticketCategory.getId());
286 
		for (Position position : positions) {
287 
			if (position.getEscalationType().equals(EscalationType.L1)) {
24500 govind 288 
				ticketAssigned.setAssineeId(position.getAuthUserId());
24439 govind 289 
				ticket.setL1AuthUser(position.getAuthUserId());
24557 govind 290 
			} else if (position.getEscalationType().equals(EscalationType.L2)) {
24439 govind 291 
				ticket.setL2AuthUser(position.getAuthUserId());
292 
			}
293 
		}
294 
		return ticket;
295 
	}
24500 govind 296 
 
24471 govind 297 
	@Override
298 
	public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMapUsingPositions(List<Position> positions) {
299 
		Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
300 
		for (Position position : positions) {
301 
			AuthUser authUser = authRepository.selectById(position.getAuthUserId());
302 
			authUserIdAndAuthUserMap.put(position.getAuthUserId(), authUser);
303 
		}
304 
		return authUserIdAndAuthUserMap;
305 
	}
24500 govind 306 
 
24471 govind 307 
	@Override
308 
	public Map<Integer, TicketCategory> getCategoryIdAndCategoryUsingPositions(List<Position> positions) {
309 
		Map<Integer, TicketCategory> categoryIdAndCategoryMap = new HashMap<>();
310 
		for (Position position : positions) {
24500 govind 311 
			TicketCategory ticketCategory = ticketCategoryRepository.selectById(position.getCategoryId());
24471 govind 312 
			categoryIdAndCategoryMap.put(position.getCategoryId(), ticketCategory);
313 
		}
314 
		return categoryIdAndCategoryMap;
315 
	}
24439 govind 316 
 
24471 govind 317 
	@Override
318 
	public Map<Integer, Region> getRegionIdAndRegionMap(List<Position> positions) {
319 
		Map<Integer, Region> regionIdAndRegionMap = new HashMap<>();
320 
		for (Position position : positions) {
24500 govind 321 
			Region region = regionRepository.selectById(position.getRegionId());
24471 govind 322 
			regionIdAndRegionMap.put(position.getRegionId(), region);
323 
		}
324 
		return regionIdAndRegionMap;
325 
	}
24500 govind 326 
 
327 
	@Override
24699 govind 328 
	public Map<Integer, List<AuthUser>> getAuthUserList(List<Ticket> tickets, AuthUser authUser) {
24500 govind 329 
		Map<Integer, List<AuthUser>> authUserListMap = new HashMap<>();
330 
		for (Ticket ticket : tickets) {
24570 govind 331 
			if (ticket.getL2AuthUser() == authUser.getId()) {
24500 govind 332 
				List<AuthUser> authUsers = new ArrayList<>();
333 
				authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
334 
				authUserListMap.put(ticket.getId(), authUsers);
335 
 
24570 govind 336 
			} else if (ticket.getL3AuthUser() == authUser.getId()) {
24500 govind 337 
				TicketAssigned ticketAssigned = ticketAssignedRepository
338 
						.selectByAssigneeIdAndTicketId(ticket.getL2AuthUser(), ticket.getId());
339 
				if (ticketAssigned == null) {
340 
					List<AuthUser> authUsers = new ArrayList<>();
341 
					authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
342 
					authUserListMap.put(ticket.getId(), authUsers);
343 
				} else {
344 
					List<AuthUser> authUsers = new ArrayList<>();
345 
					authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
346 
					authUsers.add(authRepository.selectById(ticket.getL2AuthUser()));
347 
					authUserListMap.put(ticket.getId(), authUsers);
348 
				}
349 
			} else {
350 
				TicketAssigned ticketAssigned = ticketAssignedRepository
351 
						.selectByAssigneeIdAndTicketId(ticket.getL3AuthUser(), ticket.getId());
352 
				if (ticketAssigned == null) {
353 
					ticketAssigned = ticketAssignedRepository.selectByAssigneeIdAndTicketId(ticket.getL2AuthUser(),
354 
							ticket.getId());
355 
					if (ticketAssigned == null) {
356 
						List<AuthUser> authUsers = new ArrayList<>();
357 
						authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
358 
						authUserListMap.put(ticket.getId(), authUsers);
359 
					} else {
360 
						List<AuthUser> authUsers = new ArrayList<>();
361 
						authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
362 
						authUsers.add(authRepository.selectById(ticket.getL2AuthUser()));
363 
						authUserListMap.put(ticket.getId(), authUsers);
364 
					}
365 
				} else {
366 
					List<AuthUser> authUsers = new ArrayList<>();
367 
					authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
368 
					authUsers.add(authRepository.selectById(ticket.getL2AuthUser()));
369 
					authUsers.add(authRepository.selectById(ticket.getL3AuthUser()));
370 
					authUserListMap.put(ticket.getId(), authUsers);
371 
 
372 
				}
373 
			}
374 
		}
375 
		return authUserListMap;
376 
	}
24557 govind 377 
 
24500 govind 378 
	@Override
24557 govind 379 
	public void updateTicket(int categoryId, int subCategoryId, Ticket ticket) throws ProfitMandiBusinessException {
380 
		TicketAssigned ticketAssigned = new TicketAssigned();
24500 govind 381 
		ticket.setSubCategoryId(subCategoryId);
382 
		ticket.setUpdateTimestamp(LocalDateTime.now());
383 
		ticket.setL2EscalationTimestamp(ticket.getUpdateTimestamp().plusDays(2));
384 
		ticket.setL3EscalationTimestamp(ticket.getL2EscalationTimestamp().plusDays(2));
385 
		ticket.setLastEscalationTimestamp(ticket.getL3EscalationTimestamp().plusDays(2));
386 
		int l3Auth = this.getAuthUserId(categoryId, EscalationType.L3, ticket.getFofoId());
387 
		int l1Auth = this.getAuthUserId(categoryId, EscalationType.L1, ticket.getFofoId());
388 
		int l2Auth = this.getAuthUserId(categoryId, EscalationType.L2, ticket.getFofoId());
389 
		LOGGER.info(l1Auth + "-" + l2Auth + "-" + l3Auth);
390 
		if (l1Auth == 0) {
391 
			if (l2Auth == 0) {
392 
				this.setAssignment(ticket, ticketAssigned);
393 
			} else {
394 
				ticketAssigned.setAssineeId(l2Auth);
24569 govind 395 
				ticket.setL1AuthUser(0);
24536 govind 396 
				ticket.setL2AuthUser(l2Auth);
24500 govind 397 
			}
398 
		} else {
399 
			ticketAssigned.setAssineeId(l1Auth);
400 
			ticket.setL1AuthUser(l1Auth);
401 
			ticket.setL2AuthUser(l2Auth);
402 
		}
403 
		ticket.setL3AuthUser(l3Auth);
404 
		ticketRepository.persist(ticket);
405 
		ticketAssigned.setTicketId(ticket.getId());
406 
		ticketAssignedRepository.persist(ticketAssigned);
407 
		AuthUser authUser = authRepository.selectById(ticketAssigned.getAssineeId());
24569 govind 408 
		this.sendAssignedTicketMail(authUser, ticket);
409 
	}
410 
 
411 
	@Override
24699 govind 412 
	public void sendAssignedTicketMail(AuthUser authUser, Ticket ticket) throws ProfitMandiBusinessException {
24500 govind 413 
		try {
414 
			Utils.sendMailWithAttachments(mailSender, authUser.getEmailId(), null, ASSINMENT_SUBJECT,
415 
					String.format(ASSIGNED_TICKET, authUser.getFirstName(),
24699 govind 416 
							retailerService.getFofoRetailer(ticket.getFofoId()).getBusinessName(), ticket.getId()),
24500 govind 417 
					null);
418 
		} catch (Exception e) {
419 
			throw new ProfitMandiBusinessException("Ticket Assingment", authUser.getEmailId(),
420 
					"Could not send ticket assignment mail");
421 
		}
422 
	}
24383 amit.gupta 423 
}