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24383 amit.gupta 1 
package com.spice.profitmandi.dao.repository.cs;
24500 govind 2 
 
24383 amit.gupta 3 
import java.time.LocalDateTime;
24417 govind 4 
import java.util.ArrayList;
5 
import java.util.HashMap;
24439 govind 6 
import java.util.HashSet;
24417 govind 7 
import java.util.List;
8 
import java.util.Map;
24500 govind 9 
import java.util.stream.Collectors;
10 
 
24439 govind 11 
import org.apache.commons.lang.RandomStringUtils;
12 
import org.apache.logging.log4j.LogManager;
13 
import org.apache.logging.log4j.Logger;
24383 amit.gupta 14 
import org.springframework.beans.factory.annotation.Autowired;
24439 govind 15 
import org.springframework.mail.javamail.JavaMailSender;
24383 amit.gupta 16 
import org.springframework.stereotype.Component;
17 
import com.spice.profitmandi.common.exception.ProfitMandiBusinessException;
24417 govind 18 
import com.spice.profitmandi.common.model.CustomRetailer;
24439 govind 19 
import com.spice.profitmandi.common.model.ProfitMandiConstants;
20 
import com.spice.profitmandi.common.util.Utils;
24417 govind 21 
import com.spice.profitmandi.dao.entity.auth.AuthUser;
24383 amit.gupta 22 
import com.spice.profitmandi.dao.entity.cs.Activity;
24417 govind 23 
import com.spice.profitmandi.dao.entity.cs.PartnerRegion;
24 
import com.spice.profitmandi.dao.entity.cs.Position;
24471 govind 25 
import com.spice.profitmandi.dao.entity.cs.Region;
24383 amit.gupta 26 
import com.spice.profitmandi.dao.entity.cs.Ticket;
24500 govind 27 
import com.spice.profitmandi.dao.entity.cs.TicketAssigned;
24439 govind 28 
import com.spice.profitmandi.dao.entity.cs.TicketCategory;
24417 govind 29 
import com.spice.profitmandi.dao.entity.cs.TicketSubCategory;
24383 amit.gupta 30 
import com.spice.profitmandi.dao.entity.fofo.ActivityType;
24417 govind 31 
import com.spice.profitmandi.dao.enumuration.cs.EscalationType;
32 
import com.spice.profitmandi.dao.repository.auth.AuthRepository;
33 
import com.spice.profitmandi.service.user.RetailerService;
24383 amit.gupta 34 
 
35 
@Component
36 
public class CsServiceImpl implements CsService {
24417 govind 37 
 
24439 govind 38 
	private static final Logger LOGGER = LogManager.getLogger(CsServiceImpl.class);
39 
 
40 
	private static final String ASSIGNED_TICKET = "Dear %s,You have assigned a ticket by %s. Regards\nSmartdukaan";
41 
	private static final String ASSINMENT_SUBJECT = "Assignment Ticket";
42 
 
24383 amit.gupta 43 
	@Autowired
44 
	TicketRepository ticketRepository;
24417 govind 45 
 
24383 amit.gupta 46 
	@Autowired
24439 govind 47 
	JavaMailSender mailSender;
48 
 
49 
	@Autowired
24383 amit.gupta 50 
	TicketCategoryRepository ticketCategoryRepository;
24417 govind 51 
 
24383 amit.gupta 52 
	@Autowired
53 
	TicketSubCategoryRepository ticketSubCategoryRepository;
24417 govind 54 
 
55 
	@Autowired
24388 amit.gupta 56 
	ActivityRepository activityRepository;
24417 govind 57 
 
58 
	@Autowired
24439 govind 59 
	PartnerRegionRepository partnerRegionRepository;
24417 govind 60 
 
61 
	@Autowired
62 
	private PositionRepository positionRepository;
63 
 
64 
	@Autowired
65 
	private AuthRepository authRepository;
66 
 
67 
	@Autowired
68 
	private RetailerService retailerService;
24500 govind 69 
 
24471 govind 70 
	@Autowired
71 
	private RegionRepository regionRepository;
24417 govind 72 
 
24500 govind 73 
	@Autowired
74 
	private TicketAssignedRepository ticketAssignedRepository;
75 
 
24383 amit.gupta 76 
	@Override
24439 govind 77 
	public void createTicket(int fofoId, int categoryId, int subcategoryId, String message)
78 
			throws ProfitMandiBusinessException {
24417 govind 79 
 
24383 amit.gupta 80 
		ActivityType type = ActivityType.OPENED;
24439 govind 81 
		EscalationType escalationTypeL1 = EscalationType.L1;
82 
		EscalationType escalationTypeL2 = EscalationType.L2;
83 
		EscalationType escalationTypeL3 = EscalationType.L3;
24383 amit.gupta 84 
		Ticket ticket = new Ticket();
24500 govind 85 
		TicketAssigned ticketAssigned = new TicketAssigned();
24383 amit.gupta 86 
		ticket.setSubCategoryId(subcategoryId);
24417 govind 87 
		ticket.setFofoId(fofoId);
24383 amit.gupta 88 
		ticket.setCreateTimestamp(LocalDateTime.now());
24417 govind 89 
		ticket.setUpdateTimestamp(LocalDateTime.now());
24467 govind 90 
		ticket.setL2EscalationTimestamp(ticket.getUpdateTimestamp().plusDays(2));
91 
		ticket.setL3EscalationTimestamp(ticket.getL2EscalationTimestamp().plusDays(2));
92 
		ticket.setLastEscalationTimestamp(ticket.getL3EscalationTimestamp().plusDays(2));
24439 govind 93 
		ticket.setHappyCode(getRandomString());
94 
		int l3Auth = this.getAuthUserId(categoryId, escalationTypeL3, fofoId);
95 
		int l1Auth = this.getAuthUserId(categoryId, escalationTypeL1, fofoId);
96 
		int l2Auth = this.getAuthUserId(categoryId, escalationTypeL2, fofoId);
97 
		LOGGER.info(l1Auth + "-" + l2Auth + "-" + l3Auth);
98 
		if (l1Auth == 0) {
99 
			if (l2Auth == 0) {
24500 govind 100 
				this.setAssignment(ticket, ticketAssigned);
24439 govind 101 
			} else {
24500 govind 102 
				ticketAssigned.setAssineeId(l2Auth);
24526 govind 103 
				ticket.setL1AuthUser(l2Auth);
104 
				ticket.setL2AuthUser(l2Auth);
24439 govind 105 
			}
106 
		} else {
24500 govind 107 
			ticketAssigned.setAssineeId(l1Auth);
24439 govind 108 
			ticket.setL1AuthUser(l1Auth);
109 
			ticket.setL2AuthUser(l2Auth);
110 
		}
111 
		ticket.setL3AuthUser(l3Auth);
112 
		ticketRepository.persist(ticket);
24500 govind 113 
		ticketAssigned.setTicketId(ticket.getId());
114 
		ticketAssignedRepository.persist(ticketAssigned);
115 
		AuthUser authUser = authRepository.selectById(ticketAssigned.getAssineeId());
24383 amit.gupta 116 
		try {
24439 govind 117 
			Utils.sendMailWithAttachments(mailSender, authUser.getEmailId(), null, ASSINMENT_SUBJECT,
118 
					String.format(ASSIGNED_TICKET, authUser.getFirstName(),
119 
							retailerService.getFofoRetailer(fofoId).getBusinessName()),
120 
					null);
24383 amit.gupta 121 
		} catch (Exception e) {
24439 govind 122 
			throw new ProfitMandiBusinessException("Ticket Assingment", authUser.getEmailId(),
123 
					"Could not send ticket assignment mail");
24383 amit.gupta 124 
		}
125 
		Activity activity = this.createActivity(type, message, 0);
126 
		this.addActivity(ticket.getId(), activity);
127 
	}
128 
 
129 
	private Activity createActivity(ActivityType activityType, String message, int createdBy) {
130 
		Activity activity = new Activity();
131 
		activity.setMessage(message);
132 
		activity.setCreatedBy(createdBy);
133 
		activity.setType(activityType);
24417 govind 134 
		activity.setCreateTimestamp(LocalDateTime.now());
24383 amit.gupta 135 
		return activity;
136 
	}
24417 govind 137 
 
24439 govind 138 
	private int getAuthUserId(int categoryId, EscalationType escalationType, int fofoId) {
24417 govind 139 
 
24439 govind 140 
		List<Position> positions = null;
141 
		if (escalationType == EscalationType.L3) {
142 
			positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(0, escalationType, 0);
143 
		} else {
144 
			List<PartnerRegion> regions = partnerRegionRepository.selectByfofoId(fofoId);
145 
			LOGGER.info("regions=" + regions);
24500 govind 146 
			if (regions.size() == 0) {
147 
				regions = partnerRegionRepository.selectByfofoId(0);
24452 govind 148 
				LOGGER.info("regions=" + regions);
149 
			}
24439 govind 150 
			for (PartnerRegion region : regions) {
151 
				positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType,
152 
						region.getRegionId());
153 
				LOGGER.info("positions:-" + positions);
24500 govind 154 
				if (positions.size() > 0) {
24439 govind 155 
					break;
156 
				}
157 
 
158 
			}
159 
			if (positions.size() == 0) {
160 
				return 0;
161 
			}
162 
		}
163 
		return positions.get(0).getAuthUserId();
24417 govind 164 
		/*
165 
		 * if(ActivityType.escalationTypes.contains(escalationType)) {
166 
		 * //escalationMatrix } else { throw new
167 
		 * ProfitMandiBusinessException("SubCategory", subcategoryId,
168 
		 * "Could not find Assignee for "); }
169 
		 */
24439 govind 170 
 
24383 amit.gupta 171 
	}
172 
 
173 
	@Override
174 
	public void addActivity(int ticketId, Activity activity) {
175 
		activity.setTicketId(ticketId);
24417 govind 176 
		activityRepository.persist(activity);
24383 amit.gupta 177 
	}
178 
 
24439 govind 179 
	private String getRandomString() {
180 
		int length = 4;
181 
		boolean useLetters = false;
182 
		boolean useNumbers = true;
183 
		String generatedString = RandomStringUtils.random(length, useLetters, useNumbers);
184 
		return generatedString;
185 
	}
186 
 
24417 govind 187 
	@Override
188 
	public void addPartnerToRegion(int regionId, List<Integer> fofoIds) {
189 
 
190 
		for (Integer fofoId : fofoIds) {
24439 govind 191 
			PartnerRegion partnerRegion = partnerRegionRepository.selectByRegionIdAndFofoId(regionId, fofoId);
24417 govind 192 
			if (partnerRegion == null) {
193 
				partnerRegion = new PartnerRegion();
194 
				partnerRegion.setFofoId(fofoId);
195 
				partnerRegion.setRegionId(regionId);
24439 govind 196 
				partnerRegionRepository.persist(partnerRegion);
24417 govind 197 
			} else {
198 
				continue;
199 
			}
200 
		}
201 
	}
202 
 
203 
	@Override
24500 govind 204 
	public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMap(List<TicketAssigned> ticketAssigneds) {
24417 govind 205 
		Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
24500 govind 206 
 
207 
		for (TicketAssigned ticketAssigned : ticketAssigneds) {
208 
			AuthUser authUser = authRepository.selectById(ticketAssigned.getAssineeId());
209 
			authUserIdAndAuthUserMap.put(ticketAssigned.getTicketId(), authUser);
210 
		}
211 
		return authUserIdAndAuthUserMap;
212 
	}
213 
 
214 
	@Override
215 
	public Map<Integer, AuthUser> getTicketIdAndAuthUserMapUsingTickets(List<Ticket> tickets) {
216 
		Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
217 
 
24417 govind 218 
		for (Ticket ticket : tickets) {
24500 govind 219 
			AuthUser authUser = authRepository.selectById(ticket.getL1AuthUser());
220 
			authUserIdAndAuthUserMap.put(ticket.getId(), authUser);
24417 govind 221 
		}
222 
		return authUserIdAndAuthUserMap;
223 
	}
224 
 
225 
	@Override
226 
	public Map<Integer, TicketSubCategory> getSubCategoryIdAndSubCategoryMap(List<Ticket> tickets) {
227 
		Map<Integer, TicketSubCategory> subCategoryIdAndSubCategoryMap = new HashMap<>();
228 
		for (Ticket ticket : tickets) {
229 
			TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.selectById(ticket.getSubCategoryId());
230 
			subCategoryIdAndSubCategoryMap.put(ticket.getSubCategoryId(), ticketSubCategory);
231 
		}
232 
		return subCategoryIdAndSubCategoryMap;
233 
	}
234 
 
235 
	@Override
236 
	public Map<Integer, CustomRetailer> getPartnerByFofoIds(List<Ticket> tickets) {
237 
		List<Integer> fofoIds = new ArrayList<>();
238 
		for (Ticket ticket : tickets) {
239 
			fofoIds.add(ticket.getFofoId());
240 
		}
241 
		Map<Integer, CustomRetailer> fofoIdsAndCustomRetailer = retailerService.getFofoRetailers(fofoIds);
242 
		return fofoIdsAndCustomRetailer;
243 
	}
244 
 
24439 govind 245 
	@Override
246 
	public List<TicketCategory> getAllTicketCategotyFromSubCategory() {
247 
 
248 
		List<TicketSubCategory> ticketSubCategories = ticketSubCategoryRepository.selectAll();
249 
		HashSet<Integer> categoryIds = new HashSet<>();
250 
		for (TicketSubCategory ticketSubcategory : ticketSubCategories) {
251 
			categoryIds.add(ticketSubcategory.getcategoryId());
252 
		}
253 
		List<TicketCategory> ticketcategories = ticketCategoryRepository.selectAll(new ArrayList<>(categoryIds));
254 
		return ticketcategories;
255 
	}
256 
 
24500 govind 257 
	private Ticket setAssignment(Ticket ticket, TicketAssigned ticketAssigned) {
24439 govind 258 
		TicketCategory ticketCategory = ticketCategoryRepository.selectByName(ProfitMandiConstants.CRM);
259 
		List<Position> positions = positionRepository.selectPositionByCategoryId(ticketCategory.getId());
260 
		for (Position position : positions) {
261 
			if (position.getEscalationType().equals(EscalationType.L1)) {
24500 govind 262 
				ticketAssigned.setAssineeId(position.getAuthUserId());
24439 govind 263 
				ticket.setL1AuthUser(position.getAuthUserId());
264 
			} else {
265 
				ticket.setL2AuthUser(position.getAuthUserId());
266 
			}
267 
		}
268 
		return ticket;
269 
	}
24500 govind 270 
 
24471 govind 271 
	@Override
272 
	public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMapUsingPositions(List<Position> positions) {
273 
		Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
274 
		for (Position position : positions) {
275 
			AuthUser authUser = authRepository.selectById(position.getAuthUserId());
276 
			authUserIdAndAuthUserMap.put(position.getAuthUserId(), authUser);
277 
		}
278 
		return authUserIdAndAuthUserMap;
279 
	}
24500 govind 280 
 
24471 govind 281 
	@Override
282 
	public Map<Integer, TicketCategory> getCategoryIdAndCategoryUsingPositions(List<Position> positions) {
283 
		Map<Integer, TicketCategory> categoryIdAndCategoryMap = new HashMap<>();
284 
		for (Position position : positions) {
24500 govind 285 
			TicketCategory ticketCategory = ticketCategoryRepository.selectById(position.getCategoryId());
24471 govind 286 
			categoryIdAndCategoryMap.put(position.getCategoryId(), ticketCategory);
287 
		}
288 
		return categoryIdAndCategoryMap;
289 
	}
24439 govind 290 
 
24471 govind 291 
	@Override
292 
	public Map<Integer, Region> getRegionIdAndRegionMap(List<Position> positions) {
293 
		Map<Integer, Region> regionIdAndRegionMap = new HashMap<>();
294 
		for (Position position : positions) {
24500 govind 295 
			Region region = regionRepository.selectById(position.getRegionId());
24471 govind 296 
			regionIdAndRegionMap.put(position.getRegionId(), region);
297 
		}
298 
		return regionIdAndRegionMap;
299 
	}
24500 govind 300 
 
301 
	@Override
302 
	public Map<Integer, List<AuthUser>> getAuthUserList(List<Ticket> tickets, EscalationType escalationType) {
303 
		Map<Integer, List<AuthUser>> authUserListMap = new HashMap<>();
304 
		for (Ticket ticket : tickets) {
305 
			if (escalationType == EscalationType.L2) {
306 
				List<AuthUser> authUsers = new ArrayList<>();
307 
				authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
308 
				authUserListMap.put(ticket.getId(), authUsers);
309 
 
310 
			} else if (escalationType == EscalationType.L3) {
311 
				TicketAssigned ticketAssigned = ticketAssignedRepository
312 
						.selectByAssigneeIdAndTicketId(ticket.getL2AuthUser(), ticket.getId());
313 
				if (ticketAssigned == null) {
314 
					List<AuthUser> authUsers = new ArrayList<>();
315 
					authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
316 
					authUserListMap.put(ticket.getId(), authUsers);
317 
				} else {
318 
					List<AuthUser> authUsers = new ArrayList<>();
319 
					authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
320 
					authUsers.add(authRepository.selectById(ticket.getL2AuthUser()));
321 
					authUserListMap.put(ticket.getId(), authUsers);
322 
				}
323 
			} else {
324 
				TicketAssigned ticketAssigned = ticketAssignedRepository
325 
						.selectByAssigneeIdAndTicketId(ticket.getL3AuthUser(), ticket.getId());
326 
				if (ticketAssigned == null) {
327 
					ticketAssigned = ticketAssignedRepository.selectByAssigneeIdAndTicketId(ticket.getL2AuthUser(),
328 
							ticket.getId());
329 
					if (ticketAssigned == null) {
330 
						List<AuthUser> authUsers = new ArrayList<>();
331 
						authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
332 
						authUserListMap.put(ticket.getId(), authUsers);
333 
					} else {
334 
						List<AuthUser> authUsers = new ArrayList<>();
335 
						authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
336 
						authUsers.add(authRepository.selectById(ticket.getL2AuthUser()));
337 
						authUserListMap.put(ticket.getId(), authUsers);
338 
					}
339 
				} else {
340 
					List<AuthUser> authUsers = new ArrayList<>();
341 
					authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
342 
					authUsers.add(authRepository.selectById(ticket.getL2AuthUser()));
343 
					authUsers.add(authRepository.selectById(ticket.getL3AuthUser()));
344 
					authUserListMap.put(ticket.getId(), authUsers);
345 
 
346 
				}
347 
			}
348 
		}
349 
		return authUserListMap;
350 
	}
351 
	@Override
352 
	public void updateTicket(int categoryId,int subCategoryId,Ticket ticket) throws ProfitMandiBusinessException
353 
	{
354 
		TicketAssigned ticketAssigned=new TicketAssigned();
355 
		ticket.setSubCategoryId(subCategoryId);
356 
		ticket.setUpdateTimestamp(LocalDateTime.now());
357 
		ticket.setL2EscalationTimestamp(ticket.getUpdateTimestamp().plusDays(2));
358 
		ticket.setL3EscalationTimestamp(ticket.getL2EscalationTimestamp().plusDays(2));
359 
		ticket.setLastEscalationTimestamp(ticket.getL3EscalationTimestamp().plusDays(2));
360 
		int l3Auth = this.getAuthUserId(categoryId, EscalationType.L3, ticket.getFofoId());
361 
		int l1Auth = this.getAuthUserId(categoryId, EscalationType.L1, ticket.getFofoId());
362 
		int l2Auth = this.getAuthUserId(categoryId, EscalationType.L2, ticket.getFofoId());
363 
		LOGGER.info(l1Auth + "-" + l2Auth + "-" + l3Auth);
364 
		if (l1Auth == 0) {
365 
			if (l2Auth == 0) {
366 
				this.setAssignment(ticket, ticketAssigned);
367 
			} else {
368 
				ticketAssigned.setAssineeId(l2Auth);
369 
			}
370 
		} else {
371 
			ticketAssigned.setAssineeId(l1Auth);
372 
			ticket.setL1AuthUser(l1Auth);
373 
			ticket.setL2AuthUser(l2Auth);
374 
		}
375 
		ticket.setL3AuthUser(l3Auth);
376 
		ticketRepository.persist(ticket);
377 
		ticketAssigned.setTicketId(ticket.getId());
378 
		ticketAssignedRepository.persist(ticketAssigned);
379 
		AuthUser authUser = authRepository.selectById(ticketAssigned.getAssineeId());
380 
		try {
381 
			Utils.sendMailWithAttachments(mailSender, authUser.getEmailId(), null, ASSINMENT_SUBJECT,
382 
					String.format(ASSIGNED_TICKET, authUser.getFirstName(),
383 
							retailerService.getFofoRetailer(ticket.getFofoId()).getBusinessName()),
384 
					null);
385 
		} catch (Exception e) {
386 
			throw new ProfitMandiBusinessException("Ticket Assingment", authUser.getEmailId(),
387 
					"Could not send ticket assignment mail");
388 
		}
389 
	}
24471 govind 390 
 
24383 amit.gupta 391 
}