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24383 amit.gupta 1 
package com.spice.profitmandi.dao.repository.cs;
24500 govind 2 
 
24383 amit.gupta 3 
import java.time.LocalDateTime;
24417 govind 4 
import java.util.ArrayList;
5 
import java.util.HashMap;
24439 govind 6 
import java.util.HashSet;
24417 govind 7 
import java.util.List;
8 
import java.util.Map;
24500 govind 9 
import java.util.stream.Collectors;
10 
 
24439 govind 11 
import org.apache.commons.lang.RandomStringUtils;
12 
import org.apache.logging.log4j.LogManager;
13 
import org.apache.logging.log4j.Logger;
24383 amit.gupta 14 
import org.springframework.beans.factory.annotation.Autowired;
24439 govind 15 
import org.springframework.mail.javamail.JavaMailSender;
24383 amit.gupta 16 
import org.springframework.stereotype.Component;
17 
import com.spice.profitmandi.common.exception.ProfitMandiBusinessException;
24417 govind 18 
import com.spice.profitmandi.common.model.CustomRetailer;
24439 govind 19 
import com.spice.profitmandi.common.model.ProfitMandiConstants;
20 
import com.spice.profitmandi.common.util.Utils;
24417 govind 21 
import com.spice.profitmandi.dao.entity.auth.AuthUser;
24383 amit.gupta 22 
import com.spice.profitmandi.dao.entity.cs.Activity;
24417 govind 23 
import com.spice.profitmandi.dao.entity.cs.PartnerRegion;
24 
import com.spice.profitmandi.dao.entity.cs.Position;
24471 govind 25 
import com.spice.profitmandi.dao.entity.cs.Region;
24383 amit.gupta 26 
import com.spice.profitmandi.dao.entity.cs.Ticket;
24500 govind 27 
import com.spice.profitmandi.dao.entity.cs.TicketAssigned;
24439 govind 28 
import com.spice.profitmandi.dao.entity.cs.TicketCategory;
24417 govind 29 
import com.spice.profitmandi.dao.entity.cs.TicketSubCategory;
24383 amit.gupta 30 
import com.spice.profitmandi.dao.entity.fofo.ActivityType;
24417 govind 31 
import com.spice.profitmandi.dao.enumuration.cs.EscalationType;
32 
import com.spice.profitmandi.dao.repository.auth.AuthRepository;
33 
import com.spice.profitmandi.service.user.RetailerService;
24383 amit.gupta 34 
 
35 
@Component
36 
public class CsServiceImpl implements CsService {
24417 govind 37 
 
24439 govind 38 
	private static final Logger LOGGER = LogManager.getLogger(CsServiceImpl.class);
39 
 
40 
	private static final String ASSIGNED_TICKET = "Dear %s,You have assigned a ticket by %s. Regards\nSmartdukaan";
41 
	private static final String ASSINMENT_SUBJECT = "Assignment Ticket";
42 
 
24383 amit.gupta 43 
	@Autowired
44 
	TicketRepository ticketRepository;
24417 govind 45 
 
24383 amit.gupta 46 
	@Autowired
24439 govind 47 
	JavaMailSender mailSender;
48 
 
49 
	@Autowired
24383 amit.gupta 50 
	TicketCategoryRepository ticketCategoryRepository;
24417 govind 51 
 
24383 amit.gupta 52 
	@Autowired
53 
	TicketSubCategoryRepository ticketSubCategoryRepository;
24417 govind 54 
 
55 
	@Autowired
24388 amit.gupta 56 
	ActivityRepository activityRepository;
24417 govind 57 
 
58 
	@Autowired
24439 govind 59 
	PartnerRegionRepository partnerRegionRepository;
24417 govind 60 
 
61 
	@Autowired
62 
	private PositionRepository positionRepository;
63 
 
64 
	@Autowired
65 
	private AuthRepository authRepository;
66 
 
67 
	@Autowired
68 
	private RetailerService retailerService;
24500 govind 69 
 
24471 govind 70 
	@Autowired
71 
	private RegionRepository regionRepository;
24417 govind 72 
 
24500 govind 73 
	@Autowired
74 
	private TicketAssignedRepository ticketAssignedRepository;
75 
 
24383 amit.gupta 76 
	@Override
24439 govind 77 
	public void createTicket(int fofoId, int categoryId, int subcategoryId, String message)
78 
			throws ProfitMandiBusinessException {
24417 govind 79 
 
24383 amit.gupta 80 
		ActivityType type = ActivityType.OPENED;
24439 govind 81 
		EscalationType escalationTypeL1 = EscalationType.L1;
82 
		EscalationType escalationTypeL2 = EscalationType.L2;
83 
		EscalationType escalationTypeL3 = EscalationType.L3;
24383 amit.gupta 84 
		Ticket ticket = new Ticket();
24500 govind 85 
		TicketAssigned ticketAssigned = new TicketAssigned();
24383 amit.gupta 86 
		ticket.setSubCategoryId(subcategoryId);
24417 govind 87 
		ticket.setFofoId(fofoId);
24383 amit.gupta 88 
		ticket.setCreateTimestamp(LocalDateTime.now());
24417 govind 89 
		ticket.setUpdateTimestamp(LocalDateTime.now());
24467 govind 90 
		ticket.setL2EscalationTimestamp(ticket.getUpdateTimestamp().plusDays(2));
91 
		ticket.setL3EscalationTimestamp(ticket.getL2EscalationTimestamp().plusDays(2));
92 
		ticket.setLastEscalationTimestamp(ticket.getL3EscalationTimestamp().plusDays(2));
24439 govind 93 
		ticket.setHappyCode(getRandomString());
94 
		int l3Auth = this.getAuthUserId(categoryId, escalationTypeL3, fofoId);
95 
		int l1Auth = this.getAuthUserId(categoryId, escalationTypeL1, fofoId);
96 
		int l2Auth = this.getAuthUserId(categoryId, escalationTypeL2, fofoId);
97 
		LOGGER.info(l1Auth + "-" + l2Auth + "-" + l3Auth);
98 
		if (l1Auth == 0) {
99 
			if (l2Auth == 0) {
24500 govind 100 
				this.setAssignment(ticket, ticketAssigned);
24439 govind 101 
			} else {
24500 govind 102 
				ticketAssigned.setAssineeId(l2Auth);
24439 govind 103 
			}
104 
		} else {
24500 govind 105 
			ticketAssigned.setAssineeId(l1Auth);
24439 govind 106 
			ticket.setL1AuthUser(l1Auth);
107 
			ticket.setL2AuthUser(l2Auth);
108 
		}
109 
		ticket.setL3AuthUser(l3Auth);
110 
		ticketRepository.persist(ticket);
24500 govind 111 
		ticketAssigned.setTicketId(ticket.getId());
112 
		ticketAssignedRepository.persist(ticketAssigned);
113 
		AuthUser authUser = authRepository.selectById(ticketAssigned.getAssineeId());
24383 amit.gupta 114 
		try {
24439 govind 115 
			Utils.sendMailWithAttachments(mailSender, authUser.getEmailId(), null, ASSINMENT_SUBJECT,
116 
					String.format(ASSIGNED_TICKET, authUser.getFirstName(),
117 
							retailerService.getFofoRetailer(fofoId).getBusinessName()),
118 
					null);
24383 amit.gupta 119 
		} catch (Exception e) {
24439 govind 120 
			throw new ProfitMandiBusinessException("Ticket Assingment", authUser.getEmailId(),
121 
					"Could not send ticket assignment mail");
24383 amit.gupta 122 
		}
123 
		Activity activity = this.createActivity(type, message, 0);
124 
		this.addActivity(ticket.getId(), activity);
125 
	}
126 
 
127 
	private Activity createActivity(ActivityType activityType, String message, int createdBy) {
128 
		Activity activity = new Activity();
129 
		activity.setMessage(message);
130 
		activity.setCreatedBy(createdBy);
131 
		activity.setType(activityType);
24417 govind 132 
		activity.setCreateTimestamp(LocalDateTime.now());
24383 amit.gupta 133 
		return activity;
134 
	}
24417 govind 135 
 
24439 govind 136 
	private int getAuthUserId(int categoryId, EscalationType escalationType, int fofoId) {
24417 govind 137 
 
24439 govind 138 
		List<Position> positions = null;
139 
		if (escalationType == EscalationType.L3) {
140 
			positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(0, escalationType, 0);
141 
		} else {
142 
			List<PartnerRegion> regions = partnerRegionRepository.selectByfofoId(fofoId);
143 
			LOGGER.info("regions=" + regions);
24500 govind 144 
			if (regions.size() == 0) {
145 
				regions = partnerRegionRepository.selectByfofoId(0);
24452 govind 146 
				LOGGER.info("regions=" + regions);
147 
			}
24439 govind 148 
			for (PartnerRegion region : regions) {
149 
				positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType,
150 
						region.getRegionId());
151 
				LOGGER.info("positions:-" + positions);
24500 govind 152 
				if (positions.size() > 0) {
24439 govind 153 
					break;
154 
				}
155 
 
156 
			}
157 
			if (positions.size() == 0) {
158 
				return 0;
159 
			}
160 
		}
161 
		return positions.get(0).getAuthUserId();
24417 govind 162 
		/*
163 
		 * if(ActivityType.escalationTypes.contains(escalationType)) {
164 
		 * //escalationMatrix } else { throw new
165 
		 * ProfitMandiBusinessException("SubCategory", subcategoryId,
166 
		 * "Could not find Assignee for "); }
167 
		 */
24439 govind 168 
 
24383 amit.gupta 169 
	}
170 
 
171 
	@Override
172 
	public void addActivity(int ticketId, Activity activity) {
173 
		activity.setTicketId(ticketId);
24417 govind 174 
		activityRepository.persist(activity);
24383 amit.gupta 175 
	}
176 
 
24439 govind 177 
	private String getRandomString() {
178 
		int length = 4;
179 
		boolean useLetters = false;
180 
		boolean useNumbers = true;
181 
		String generatedString = RandomStringUtils.random(length, useLetters, useNumbers);
182 
		return generatedString;
183 
	}
184 
 
24417 govind 185 
	@Override
186 
	public void addPartnerToRegion(int regionId, List<Integer> fofoIds) {
187 
 
188 
		for (Integer fofoId : fofoIds) {
24439 govind 189 
			PartnerRegion partnerRegion = partnerRegionRepository.selectByRegionIdAndFofoId(regionId, fofoId);
24417 govind 190 
			if (partnerRegion == null) {
191 
				partnerRegion = new PartnerRegion();
192 
				partnerRegion.setFofoId(fofoId);
193 
				partnerRegion.setRegionId(regionId);
24439 govind 194 
				partnerRegionRepository.persist(partnerRegion);
24417 govind 195 
			} else {
196 
				continue;
197 
			}
198 
		}
199 
	}
200 
 
201 
	@Override
24500 govind 202 
	public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMap(List<TicketAssigned> ticketAssigneds) {
24417 govind 203 
		Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
24500 govind 204 
 
205 
		for (TicketAssigned ticketAssigned : ticketAssigneds) {
206 
			AuthUser authUser = authRepository.selectById(ticketAssigned.getAssineeId());
207 
			authUserIdAndAuthUserMap.put(ticketAssigned.getTicketId(), authUser);
208 
		}
209 
		return authUserIdAndAuthUserMap;
210 
	}
211 
 
212 
	@Override
213 
	public Map<Integer, AuthUser> getTicketIdAndAuthUserMapUsingTickets(List<Ticket> tickets) {
214 
		Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
215 
 
24417 govind 216 
		for (Ticket ticket : tickets) {
24500 govind 217 
			AuthUser authUser = authRepository.selectById(ticket.getL1AuthUser());
218 
			authUserIdAndAuthUserMap.put(ticket.getId(), authUser);
24417 govind 219 
		}
220 
		return authUserIdAndAuthUserMap;
221 
	}
222 
 
223 
	@Override
224 
	public Map<Integer, TicketSubCategory> getSubCategoryIdAndSubCategoryMap(List<Ticket> tickets) {
225 
		Map<Integer, TicketSubCategory> subCategoryIdAndSubCategoryMap = new HashMap<>();
226 
		for (Ticket ticket : tickets) {
227 
			TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.selectById(ticket.getSubCategoryId());
228 
			subCategoryIdAndSubCategoryMap.put(ticket.getSubCategoryId(), ticketSubCategory);
229 
		}
230 
		return subCategoryIdAndSubCategoryMap;
231 
	}
232 
 
233 
	@Override
234 
	public Map<Integer, CustomRetailer> getPartnerByFofoIds(List<Ticket> tickets) {
235 
		List<Integer> fofoIds = new ArrayList<>();
236 
		for (Ticket ticket : tickets) {
237 
			fofoIds.add(ticket.getFofoId());
238 
		}
239 
		Map<Integer, CustomRetailer> fofoIdsAndCustomRetailer = retailerService.getFofoRetailers(fofoIds);
240 
		return fofoIdsAndCustomRetailer;
241 
	}
242 
 
24439 govind 243 
	@Override
244 
	public List<TicketCategory> getAllTicketCategotyFromSubCategory() {
245 
 
246 
		List<TicketSubCategory> ticketSubCategories = ticketSubCategoryRepository.selectAll();
247 
		HashSet<Integer> categoryIds = new HashSet<>();
248 
		for (TicketSubCategory ticketSubcategory : ticketSubCategories) {
249 
			categoryIds.add(ticketSubcategory.getcategoryId());
250 
		}
251 
		List<TicketCategory> ticketcategories = ticketCategoryRepository.selectAll(new ArrayList<>(categoryIds));
252 
		return ticketcategories;
253 
	}
254 
 
24500 govind 255 
	private Ticket setAssignment(Ticket ticket, TicketAssigned ticketAssigned) {
24439 govind 256 
		TicketCategory ticketCategory = ticketCategoryRepository.selectByName(ProfitMandiConstants.CRM);
257 
		List<Position> positions = positionRepository.selectPositionByCategoryId(ticketCategory.getId());
258 
		for (Position position : positions) {
259 
			if (position.getEscalationType().equals(EscalationType.L1)) {
24500 govind 260 
				ticketAssigned.setAssineeId(position.getAuthUserId());
24439 govind 261 
				ticket.setL1AuthUser(position.getAuthUserId());
262 
			} else {
263 
				ticket.setL2AuthUser(position.getAuthUserId());
264 
			}
265 
		}
266 
		return ticket;
267 
	}
24500 govind 268 
 
24471 govind 269 
	@Override
270 
	public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMapUsingPositions(List<Position> positions) {
271 
		Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();
272 
		for (Position position : positions) {
273 
			AuthUser authUser = authRepository.selectById(position.getAuthUserId());
274 
			authUserIdAndAuthUserMap.put(position.getAuthUserId(), authUser);
275 
		}
276 
		return authUserIdAndAuthUserMap;
277 
	}
24500 govind 278 
 
24471 govind 279 
	@Override
280 
	public Map<Integer, TicketCategory> getCategoryIdAndCategoryUsingPositions(List<Position> positions) {
281 
		Map<Integer, TicketCategory> categoryIdAndCategoryMap = new HashMap<>();
282 
		for (Position position : positions) {
24500 govind 283 
			TicketCategory ticketCategory = ticketCategoryRepository.selectById(position.getCategoryId());
24471 govind 284 
			categoryIdAndCategoryMap.put(position.getCategoryId(), ticketCategory);
285 
		}
286 
		return categoryIdAndCategoryMap;
287 
	}
24439 govind 288 
 
24471 govind 289 
	@Override
290 
	public Map<Integer, Region> getRegionIdAndRegionMap(List<Position> positions) {
291 
		Map<Integer, Region> regionIdAndRegionMap = new HashMap<>();
292 
		for (Position position : positions) {
24500 govind 293 
			Region region = regionRepository.selectById(position.getRegionId());
24471 govind 294 
			regionIdAndRegionMap.put(position.getRegionId(), region);
295 
		}
296 
		return regionIdAndRegionMap;
297 
	}
24500 govind 298 
 
299 
	@Override
300 
	public Map<Integer, List<AuthUser>> getAuthUserList(List<Ticket> tickets, EscalationType escalationType) {
301 
		Map<Integer, List<AuthUser>> authUserListMap = new HashMap<>();
302 
		for (Ticket ticket : tickets) {
303 
			if (escalationType == EscalationType.L2) {
304 
				List<AuthUser> authUsers = new ArrayList<>();
305 
				authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
306 
				authUserListMap.put(ticket.getId(), authUsers);
307 
 
308 
			} else if (escalationType == EscalationType.L3) {
309 
				TicketAssigned ticketAssigned = ticketAssignedRepository
310 
						.selectByAssigneeIdAndTicketId(ticket.getL2AuthUser(), ticket.getId());
311 
				if (ticketAssigned == null) {
312 
					List<AuthUser> authUsers = new ArrayList<>();
313 
					authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
314 
					authUserListMap.put(ticket.getId(), authUsers);
315 
				} else {
316 
					List<AuthUser> authUsers = new ArrayList<>();
317 
					authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
318 
					authUsers.add(authRepository.selectById(ticket.getL2AuthUser()));
319 
					authUserListMap.put(ticket.getId(), authUsers);
320 
				}
321 
			} else {
322 
				TicketAssigned ticketAssigned = ticketAssignedRepository
323 
						.selectByAssigneeIdAndTicketId(ticket.getL3AuthUser(), ticket.getId());
324 
				if (ticketAssigned == null) {
325 
					ticketAssigned = ticketAssignedRepository.selectByAssigneeIdAndTicketId(ticket.getL2AuthUser(),
326 
							ticket.getId());
327 
					if (ticketAssigned == null) {
328 
						List<AuthUser> authUsers = new ArrayList<>();
329 
						authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
330 
						authUserListMap.put(ticket.getId(), authUsers);
331 
					} else {
332 
						List<AuthUser> authUsers = new ArrayList<>();
333 
						authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
334 
						authUsers.add(authRepository.selectById(ticket.getL2AuthUser()));
335 
						authUserListMap.put(ticket.getId(), authUsers);
336 
					}
337 
				} else {
338 
					List<AuthUser> authUsers = new ArrayList<>();
339 
					authUsers.add(authRepository.selectById(ticket.getL1AuthUser()));
340 
					authUsers.add(authRepository.selectById(ticket.getL2AuthUser()));
341 
					authUsers.add(authRepository.selectById(ticket.getL3AuthUser()));
342 
					authUserListMap.put(ticket.getId(), authUsers);
343 
 
344 
				}
345 
			}
346 
		}
347 
		return authUserListMap;
348 
	}
349 
	@Override
350 
	public void updateTicket(int categoryId,int subCategoryId,Ticket ticket) throws ProfitMandiBusinessException
351 
	{
352 
		TicketAssigned ticketAssigned=new TicketAssigned();
353 
		ticket.setSubCategoryId(subCategoryId);
354 
		ticket.setUpdateTimestamp(LocalDateTime.now());
355 
		ticket.setL2EscalationTimestamp(ticket.getUpdateTimestamp().plusDays(2));
356 
		ticket.setL3EscalationTimestamp(ticket.getL2EscalationTimestamp().plusDays(2));
357 
		ticket.setLastEscalationTimestamp(ticket.getL3EscalationTimestamp().plusDays(2));
358 
		int l3Auth = this.getAuthUserId(categoryId, EscalationType.L3, ticket.getFofoId());
359 
		int l1Auth = this.getAuthUserId(categoryId, EscalationType.L1, ticket.getFofoId());
360 
		int l2Auth = this.getAuthUserId(categoryId, EscalationType.L2, ticket.getFofoId());
361 
		LOGGER.info(l1Auth + "-" + l2Auth + "-" + l3Auth);
362 
		if (l1Auth == 0) {
363 
			if (l2Auth == 0) {
364 
				this.setAssignment(ticket, ticketAssigned);
365 
			} else {
366 
				ticketAssigned.setAssineeId(l2Auth);
367 
			}
368 
		} else {
369 
			ticketAssigned.setAssineeId(l1Auth);
370 
			ticket.setL1AuthUser(l1Auth);
371 
			ticket.setL2AuthUser(l2Auth);
372 
		}
373 
		ticket.setL3AuthUser(l3Auth);
374 
		ticketRepository.persist(ticket);
375 
		ticketAssigned.setTicketId(ticket.getId());
376 
		ticketAssignedRepository.persist(ticketAssigned);
377 
		AuthUser authUser = authRepository.selectById(ticketAssigned.getAssineeId());
378 
		try {
379 
			Utils.sendMailWithAttachments(mailSender, authUser.getEmailId(), null, ASSINMENT_SUBJECT,
380 
					String.format(ASSIGNED_TICKET, authUser.getFirstName(),
381 
							retailerService.getFofoRetailer(ticket.getFofoId()).getBusinessName()),
382 
					null);
383 
		} catch (Exception e) {
384 
			throw new ProfitMandiBusinessException("Ticket Assingment", authUser.getEmailId(),
385 
					"Could not send ticket assignment mail");
386 
		}
387 
	}
24471 govind 388 
 
24383 amit.gupta 389 
}