Subversion Repositories SmartDukaan

package com.spice.profitmandi.dao.repository.cs;

import java.time.LocalDateTime;

import java.util.ArrayList;

import java.util.HashMap;

import java.util.HashSet;

import java.util.List;

import java.util.Map;

import org.apache.commons.lang.RandomStringUtils;

import org.apache.logging.log4j.LogManager;

import org.apache.logging.log4j.Logger;

import org.springframework.beans.factory.annotation.Autowired;

import org.springframework.mail.javamail.JavaMailSender;

import org.springframework.stereotype.Component;

import com.spice.profitmandi.common.exception.ProfitMandiBusinessException;

import com.spice.profitmandi.common.model.CustomRetailer;

import com.spice.profitmandi.common.model.ProfitMandiConstants;

import com.spice.profitmandi.common.util.Utils;

import com.spice.profitmandi.dao.entity.auth.AuthUser;

import com.spice.profitmandi.dao.entity.cs.Activity;

import com.spice.profitmandi.dao.entity.cs.PartnerRegion;

import com.spice.profitmandi.dao.entity.cs.Position;

import com.spice.profitmandi.dao.entity.cs.Ticket;

import com.spice.profitmandi.dao.entity.cs.TicketCategory;

import com.spice.profitmandi.dao.entity.cs.TicketSubCategory;

import com.spice.profitmandi.dao.entity.fofo.ActivityType;

import com.spice.profitmandi.dao.enumuration.cs.EscalationType;

import com.spice.profitmandi.dao.repository.auth.AuthRepository;

import com.spice.profitmandi.service.user.RetailerService;

@Component

public class CsServiceImpl implements CsService {

	private static final Logger LOGGER = LogManager.getLogger(CsServiceImpl.class);

	private static final String ASSIGNED_TICKET = "Dear %s,You have assigned a ticket by %s. Regards\nSmartdukaan";

	private static final String ASSINMENT_SUBJECT = "Assignment Ticket";

	@Autowired

	TicketRepository ticketRepository;

	@Autowired

	JavaMailSender mailSender;

	@Autowired

	TicketCategoryRepository ticketCategoryRepository;

	@Autowired

	TicketSubCategoryRepository ticketSubCategoryRepository;

	@Autowired

	ActivityRepository activityRepository;

	@Autowired

	PartnerRegionRepository partnerRegionRepository;

	@Autowired

	private PositionRepository positionRepository;

	@Autowired

	private AuthRepository authRepository;

	@Autowired

	private RetailerService retailerService;

	@Override

	public void createTicket(int fofoId, int categoryId, int subcategoryId, String message)

			throws ProfitMandiBusinessException {

		ActivityType type = ActivityType.OPENED;

		EscalationType escalationTypeL1 = EscalationType.L1;

		EscalationType escalationTypeL2 = EscalationType.L2;

		EscalationType escalationTypeL3 = EscalationType.L3;

		Ticket ticket = new Ticket();

		ticket.setSubCategoryId(subcategoryId);

		ticket.setFofoId(fofoId);

		ticket.setCreateTimestamp(LocalDateTime.now());

		ticket.setUpdateTimestamp(LocalDateTime.now());

		ticket.setL2EscalationTimestamp(ticket.getUpdateTimestamp().plusDays(2));

		ticket.setL3EscalationTimestamp(ticket.getL2EscalationTimestamp().plusDays(2));

		ticket.setLastEscalationTimestamp(ticket.getL3EscalationTimestamp().plusDays(2));

		ticket.setHappyCode(getRandomString());

		int l3Auth = this.getAuthUserId(categoryId, escalationTypeL3, fofoId);

		int l1Auth = this.getAuthUserId(categoryId, escalationTypeL1, fofoId);

		int l2Auth = this.getAuthUserId(categoryId, escalationTypeL2, fofoId);

		LOGGER.info(l1Auth + "-" + l2Auth + "-" + l3Auth);

		if (l1Auth == 0) {

			if (l2Auth == 0) {

				this.setAssignment(ticket);

			} else {

				ticket.setAssigneeId(l2Auth);

			}

		} else {

			ticket.setAssigneeId(l1Auth);

			ticket.setL1AuthUser(l1Auth);

			ticket.setL2AuthUser(l2Auth);

		}

		ticket.setL3AuthUser(l3Auth);

		ticketRepository.persist(ticket);

		AuthUser authUser = authRepository.selectById(ticket.getAssigneeId());

		try {

			Utils.sendMailWithAttachments(mailSender, authUser.getEmailId(), null, ASSINMENT_SUBJECT,

					String.format(ASSIGNED_TICKET, authUser.getFirstName(),

							retailerService.getFofoRetailer(fofoId).getBusinessName()),

					null);

		} catch (Exception e) {

			throw new ProfitMandiBusinessException("Ticket Assingment", authUser.getEmailId(),

					"Could not send ticket assignment mail");

		}

		Activity activity = this.createActivity(type, message, 0);

		this.addActivity(ticket.getId(), activity);

	}

	private Activity createActivity(ActivityType activityType, String message, int createdBy) {

		Activity activity = new Activity();

		activity.setMessage(message);

		activity.setCreatedBy(createdBy);

		activity.setType(activityType);

		activity.setCreateTimestamp(LocalDateTime.now());

		return activity;

	}

	private int getAuthUserId(int categoryId, EscalationType escalationType, int fofoId) {

		List<Position> positions = null;

		if (escalationType == EscalationType.L3) {

			positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(0, escalationType, 0);

		} else {

			List<PartnerRegion> regions = partnerRegionRepository.selectByfofoId(fofoId);

			LOGGER.info("regions=" + regions);

			if(regions.size()==0)

			{

				regions=partnerRegionRepository.selectByfofoId(0);

				LOGGER.info("regions=" + regions);

			}

			for (PartnerRegion region : regions) {

				positions = positionRepository.selectPositionbyCategoryIdAndEscalationType(categoryId, escalationType,

						region.getRegionId());

				LOGGER.info("positions:-" + positions);

				if (positions != null) {

					break;

				}

			}

			if (positions.size() == 0) {

				return 0;

			}

		}

		return positions.get(0).getAuthUserId();

		/*

		 * if(ActivityType.escalationTypes.contains(escalationType)) {

		 * //escalationMatrix } else { throw new

		 * ProfitMandiBusinessException("SubCategory", subcategoryId,

		 * "Could not find Assignee for "); }

		 */

	}

	@Override

	public void addActivity(int ticketId, Activity activity) {

		activity.setTicketId(ticketId);

		activityRepository.persist(activity);

	}

	private String getRandomString() {

		int length = 4;

		boolean useLetters = false;

		boolean useNumbers = true;

		String generatedString = RandomStringUtils.random(length, useLetters, useNumbers);

		return generatedString;

	}

	@Override

	public void addPartnerToRegion(int regionId, List<Integer> fofoIds) {

		for (Integer fofoId : fofoIds) {

			PartnerRegion partnerRegion = partnerRegionRepository.selectByRegionIdAndFofoId(regionId, fofoId);

			if (partnerRegion == null) {

				partnerRegion = new PartnerRegion();

				partnerRegion.setFofoId(fofoId);

				partnerRegion.setRegionId(regionId);

				partnerRegionRepository.persist(partnerRegion);

			} else {

				continue;

			}

		}

	}

	@Override

	public Map<Integer, AuthUser> getAuthUserIdAndAuthUserMap(List<Ticket> tickets) {

		Map<Integer, AuthUser> authUserIdAndAuthUserMap = new HashMap<>();

		for (Ticket ticket : tickets) {

			AuthUser authUser = authRepository.selectById(ticket.getAssigneeId());

			authUserIdAndAuthUserMap.put(ticket.getAssigneeId(), authUser);

		}

		return authUserIdAndAuthUserMap;

	}

	@Override

	public Map<Integer, TicketSubCategory> getSubCategoryIdAndSubCategoryMap(List<Ticket> tickets) {

		Map<Integer, TicketSubCategory> subCategoryIdAndSubCategoryMap = new HashMap<>();

		for (Ticket ticket : tickets) {

			TicketSubCategory ticketSubCategory = ticketSubCategoryRepository.selectById(ticket.getSubCategoryId());

			subCategoryIdAndSubCategoryMap.put(ticket.getSubCategoryId(), ticketSubCategory);

		}

		return subCategoryIdAndSubCategoryMap;

	}

	@Override

	public Map<Integer, CustomRetailer> getPartnerByFofoIds(List<Ticket> tickets) {

		List<Integer> fofoIds = new ArrayList<>();

		for (Ticket ticket : tickets) {

			fofoIds.add(ticket.getFofoId());

		}

		Map<Integer, CustomRetailer> fofoIdsAndCustomRetailer = retailerService.getFofoRetailers(fofoIds);

		return fofoIdsAndCustomRetailer;

	}

	@Override

	public List<TicketCategory> getAllTicketCategotyFromSubCategory() {

		List<TicketSubCategory> ticketSubCategories = ticketSubCategoryRepository.selectAll();

		HashSet<Integer> categoryIds = new HashSet<>();

		for (TicketSubCategory ticketSubcategory : ticketSubCategories) {

			categoryIds.add(ticketSubcategory.getcategoryId());

		}

		List<TicketCategory> ticketcategories = ticketCategoryRepository.selectAll(new ArrayList<>(categoryIds));

		return ticketcategories;

	}

	private Ticket setAssignment(Ticket ticket) {

		TicketCategory ticketCategory = ticketCategoryRepository.selectByName(ProfitMandiConstants.CRM);

		List<Position> positions = positionRepository.selectPositionByCategoryId(ticketCategory.getId());

		for (Position position : positions) {

			if (position.getEscalationType().equals(EscalationType.L1)) {

				ticket.setAssigneeId(position.getAuthUserId());

				ticket.setL1AuthUser(position.getAuthUserId());

			} else {

				ticket.setL2AuthUser(position.getAuthUserId());

			}

		}

		return ticket;

	}

}