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amit.gupta |
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package com.spice.profitmandi.dao.entity.fofo;
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import java.util.Arrays;
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import java.util.List;
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public enum ActivityType {
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OPENED("Created and Assigned"),
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ESCALATED("Escalated"),
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REASSIGNED("Assignee Changed"),
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CATEGORY_CHANGED("Ticket Category Changed"),
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ESCALATED_L2("Escalted to L2"),
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ESCALATED_L3("Escalated to L3"),
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ESCALATED_FINAL("Final Escalation"),
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govind |
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COMMUNICATION_IN("Communication by Partner"),
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COMMUNICATION_OUT("Communication to Partner"),
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amit.gupta |
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COMMUNICATION_INTERNAL("Internal Update"),
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govind |
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RESOLVED("Resolved"),
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RESOLVED_ACCEPTED("Resolved Accepted"),
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RESOLVED_REJECTED("Resolved Rejected");
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amit.gupta |
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public static final List<ActivityType> escalationTypes = Arrays.asList(OPENED, ESCALATED_L2, ESCALATED_L3, ESCALATED_FINAL);
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public static final List<ActivityType> l1ActitvityTypes = Arrays.asList(COMMUNICATION_OUT, RESOLVED, COMMUNICATION_INTERNAL);
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public static final List<ActivityType> l2ActitvityTypes = Arrays.asList(ESCALATED_L2, RESOLVED, COMMUNICATION_INTERNAL, COMMUNICATION_OUT, RESOLVED);
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public static final List<ActivityType> l3ActitvityTypes = Arrays.asList(ESCALATED_L2, ESCALATED_L3, RESOLVED, COMMUNICATION_INTERNAL, COMMUNICATION_OUT, RESOLVED);
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private String value;
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private ActivityType(String value) {
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this.value = value;
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}
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public String getValue() {
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return value;
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}
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}
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