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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html xmlns="http://www.w3.org/1999/xhtml">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
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<meta name="description" content="Frequenlty asked questions ${domain.name}">
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<meta name="keywords" content="FAQ, Frequenlty asked questions, support ,${domain.name}" />
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<title>FAQ (Frequently Asked Questions) | ${domain.name}</title>
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#include ( "templates/commoncssfiles.vm" )
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<script language="javascript" type="text/javascript" src="/js/ga-invoker.js"></script>
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<style>
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h1 {
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color: #404040;
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font-size: 24px;
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font-weight: bold;
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margin: 0 0 25px;
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padding: 30px 0 15px;
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}
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.box {
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margin: 0 0 20px;
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padding: 0;
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width: 745px;
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padding: 40px;
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}
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.box h1 {
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border: medium none;
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color: #404040;
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font-size: 24px;
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font-weight: normal;
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margin: 0;
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padding: 5px 0 30px;
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}
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.box > h2 {
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clear: left;
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color: #959595;
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font-size: 18px;
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font-weight: normal;
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margin: 0;
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padding: 0 0 20px;
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}
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.faq {
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color: #404040;
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font-size: 13px;
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margin: 0 0 30px;
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}
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.faq li {
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background: url("/images/bullet.gif") no-repeat scroll 0 13px rgba(0, 0, 0, 0);
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border-bottom: 1px solid #DBDBDB;
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cursor: default;
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float: left;
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list-style: none outside none;
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padding: 0;
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width: 745px;
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}
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.list-box .opened {
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background: url("/images/bullet-down.gif") no-repeat scroll 0 16px rgba(0, 0, 0, 0);
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}
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.faq-head {
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padding: 10px 0 10px 30px;
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color : #007fb7;
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}
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.box-info {
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display: none;
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font-size: 12px;
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line-height: 22px;
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padding: 5px 10px 10px 45px;
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}
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.box-info ol {
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background: none repeat scroll 0 0 rgba(0, 0, 0, 0);
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border-bottom: medium none;
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cursor: default;
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float: left;
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padding: 0 0 10px;
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}
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.box-info ol > li {
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background: none repeat scroll 0 0 rgba(0, 0, 0, 0);
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border-bottom: medium none;
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cursor: default;
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list-style: circle outside none;
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padding: 0;
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width: 700px;
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}
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.box-info ol > li > ul > li {
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background: url("/images/bullet.gif") no-repeat scroll 0 6px rgba(0, 0, 0, 0);
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border-bottom: 1px solid #DBDBDB;
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cursor: default;
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float: left;
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list-style: none outside none;
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padding: 0 0 0 10px;
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width: 745px;
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}
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</style>
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</head>
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<body>
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<noscript>
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<p id="noScript">Please enable <em>Javascript</em> for this Website to function correctly!</p>
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</noscript>
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$action.getHeaderSnippet()
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<div id="main">
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<div class="main-content">
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<div id="registration">
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<div class="middle">
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<div style="margin: 0px 30px 0px 0px;">
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<div style="text-align: center; font-family: Verdana; margin-top: 30px;">
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<span style="margin-right: 10px; float: left; padding-left: 40px;">
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<a href="/">Home</a> >
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<a href="#">Faq</a>
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</span>
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<a href="#Ordering">Accounts & Orders</a> |
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<a href="#Shopping">Shopping</a> |
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<a href="#Payment">Payment</a> |
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<a href="#Shipping">Shipping</a> |
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<a href="#Refunds">Cancellation, Returns & Refunds</a> |
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<a href="#Troubleshooting">Troubleshooting</a>
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</div>
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<div class="clr"></div>
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<div id="Ordering" class="fl box" style="display: block;">
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<h1 style="padding-bottom: 10px;">Account & Orders</h1>
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<ul class="fl list-box faq">
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<li>
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<p class="faq-head">How can I place order online?</p>
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<div class="box-info">
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<ol>
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<li>Firstly, register yourself on <a href="http://${domain.name}">www.${domain.name}</a> with a valid shipping address.</li>
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</ol>
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<ol>
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<li>Select your product from <a href="http://${domain.name}">www.${domain.name}</a> and click on 'Add to Cart'.</li>
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</ol>
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<ol>
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<li>You can opt for Theft insurance and/or One Assist service while adding Cart details. You can also apply any coupon code if you have.</li>
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</ol>
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<ol>
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<li>Click on 'Enter Shipping Info'.</li>
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</ol>
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<ol>
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<li>Confirm the shipping information and then click on 'Proceed to Payment'.</li>
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</ol>
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<ol>
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<li>Select the payment option from 6 available options on left hand menu and make payment.</li>
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</ol>
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<ol>
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<li>Your order will be placed successfully.</li>
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</ol>
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</div>
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</li>
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<li>
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<p class="faq-head">What is Cash on Delivery?</p>
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<div class="box-info">
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<p>In this mode of payment that allows you to make the payment in cash on receiving the product at your door step.</p>
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</div>
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</li>
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<li>
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<p class="faq-head">How Can I check that my order has been confirmed or not?</p>
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<div class="box-info">
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<p>In Cash on Delivery (COD) order, you can confirm your order in three ways. Once the order is placed, your order status changes to submitted for processing. You can confirm the order by any of the below mentioned methods.</p>
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<ol style="padding-left: 30px;">
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<li style="">You will get a confirmation call from our customer support team just after placing the order.</li>
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</ol>
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<ol style="padding-left: 30px;">
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<li style="">You can call our customer support team on 0120-2479977 for order confirmation.</li>
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</ol>
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<ol style="padding-left: 30px;">
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<li style="">You can confirm your order via replying to our email.</li>
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</ol>
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<p></p>
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</div>
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</li>
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<li style="margin-bottom: 25px;">
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<p class="faq-head">How can I check my order status myself?</p>
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<div class="box-info">
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<p>To check your order status first you need to login to <a href="http://${domain.name}">www.${domain.name}</a> with your saholic user id and password from option “Existing Users Sign In ” available at the top right corner of the home page. Then go to My Account option and check the order status in Open Orders.</p>
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</div>
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</li>
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</ul>
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</div>
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<div style="display: block;" class="fl box" id="Shopping">
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<h1 style="padding-bottom: 10px;">Shopping</h1>
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<ul class="fl list-box faq">
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<li class="">
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<p class="faq-head">Can you help me select a better mobile phone?</p>
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<div class="box-info">
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<p>There are various categories available on <a href="http://${domain.name}">www.${domain.name}</a> (Business phones, Android phones, Dual-SIM phones, Windows phones, Touchscreen phones, Basic phones etc) which help you filter the phones and let you choose the phone quickly. You can also filter your product based on price range, features, stock status etc.
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Also, there is a compare option that lets you compare up to 5 mobile phones.
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</p>
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</div>
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</li>
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<li>
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<p class="faq-head">What should I do if the product you chose is out of stock?</p>
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<div class="box-info">
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<p>We try to restock 'out of stock' products as soon as we can. We also notify users when we have the product back in stock.
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To avail of this Notification feature, you can click on the 'Buy Now' button, you will be taken to 'Notify Me' option,
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just put in your email id and we shall update you once we get the product back in stock.
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</p>
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</div>
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</li>
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<li>
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<p class="faq-head">Are there any hidden charges/extra TAX applicable?</p>
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<div class="box-info">
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<p>There are no hidden charges /extra TAX applicable, the price is inclusive of all the taxes.</p>
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</div>
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</li>
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<li>
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<p class="faq-head">How can I apply discount coupons to my purchases?</p>
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<div class="box-info">
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<p>To apply the discount coupon, you need to enter the discount coupon code in the respective box while adding your product in your cart.</p>
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</div>
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</li>
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<li>
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<p class="faq-head">Where can I get discount coupons?</p>
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<div class="box-info">
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<p>Please visit our <a href="https://www.facebook.com/mysaholic" target="_blank">Facebook page</a> and like it.
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Check that page frequently for offers and discount coupons. You can also subscribe to our newsletter to avail coupons.
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</p>
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</div>
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</li>
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<li>
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<p class="faq-head">How to check which colors are available for a given product?</p>
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<div class="box-info">
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<p>The colors available for sale will be listed in the Choose color box. In case color drop down list is not available then we need to guide the customer as per “Look n Feel” option.
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Also, our backend team will ask the customer regarding availability of color in our warehouse and then intimate customer accordingly.
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</p>
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</div>
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</li>
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<li>
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<p class="faq-head">What is Mobile theft insurance?</p>
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<div class="box-info">
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<p>When you buy a mobile from ${domain.name}, you can choose to buy 1 year Worldwide theft insurance at an all inclusive nominal fee of 1.5% of price of your mobile. Remember, the insurance is available only for stolen mobiles, not misplaced mobiles. For more on insurance, please see this page
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<a href="http://www.${domain.name}/static/insurance-terms">Insurance Terms</a>
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</p>
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</div>
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</li>
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<li style="margin-bottom: 25px;">
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<p class="faq-head">Can I avail “On time Guarantee” on cash on delivery order?</p>
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<div class="box-info">
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<p>Currently this service is only available for prepaid order, which are placed via debit or credit card.For more on OTG, please see this page
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<a href="http://www.${domain.name}/static/on-time-guarantee">On Time Guarantee</a>
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</p>
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</div>
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</li>
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</ul>
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</div>
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<!-- Shopping div ends -->
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<div style="display: block;" class="fl box" id="Payment">
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<h1 style="padding-bottom: 10px;">Payment</h1>
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<ul class="fl list-box faq">
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<li class="">
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<p class="faq-head">How many payment options are available to me?</p>
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<div class="box-info">
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<p>The payment options available on Saholic are Cash on Delivery,
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EMI (Only for Select Credit Cards), Cash Cards, Debit Cards, Credit Cards or Net Banking.
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</p>
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</div>
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</li>
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<li>
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<p class="faq-head">Where can I get a list of Credit cards offering EMIs and details of interest rates and tenures?</p>
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<div class="box-info">
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<p>You can find all these details on this page -
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</p>
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</div>
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</li>
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<li>
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<p class="faq-head">How can I avail EMI on my purchases?</p>
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<div class="box-info">
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<p>Select the product and go to BUY NOW option. Fill up your address and other details.
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After that you will find EMI option on the make payment page from which you can choose select credit card and
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tenure according to your choice. </p>
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</div>
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</li>
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<li>
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<p class="faq-head">Is EMI available on debit card and cash on delivery?</p>
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<div class="box-info">
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<p>No. EMI facility is only available on selected credit cards, which are mentioned on our website.
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This is due to existing bank regulations.</p>
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</div>
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</li>
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<li>
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<p class="faq-head">What if my payment got deducted and order is not getting processed?</p>
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<div class="box-info">
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<p>In this case, please contact our customer support team. Or, you can send us an email with your deduction details.
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We will check this with our payment gateway and your order will be processed. Or, we'll refund your amount.
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</p>
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</div>
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</li>
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<li>
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<p class="faq-head">How do I get the refund after cancelling my order?</p>
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<div class="box-info">
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<p>We process the refund through the same payment mode, you have chosen while placing the order.
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If you made the payment through Credit Card/ Debit Card/ Net Banking, we will refund the amount to the same Credit card/Debit Card/Net Banking account.
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All COD payment refunds will be processed through cheques.</p>
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</div>
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</li>
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<li style="margin-bottom: 25px;">
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<p class="faq-head">Will there be any deduction if I cancel my order?</p>
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<div class="box-info">
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<p style="margin-bottom: 5px;">It depends on the Payment Gateway used during the transaction. For example:</p>
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<p><b>HDFC Gateway:</b> Your whole amount will be refunded automatically by the Payment gateway within 10-30 days if your order is not in billing state
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(roughly, this means we have not received the payment from your bank through the Gateway).
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If you have cancelled the product in the billing state (i.e. We have received the payment from your bank through the Gateway)
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then 2-3% Gateway charges of the order value will be deducted by your card issuing bank.
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</p>
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<p style="margin-top: 5px; margin-bottom: 5px;"><b>Innoviti Gateway :</b> If you have placed EMI order (except HDFC credit card) 2-3% Payment Gateway charges will be deducted and your EMI charges
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will deducted by your card issuing bank.
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(This is regardless of your order being in billing state or not)
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</p>
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<p><b>EBS Gateway:</b> Your whole amount will be refunded by us within 10-12 days if your order is not in
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billing state (please see above – HDFC bank case). After billing, if you cancelled the product, then 2-3% gateway charges of the order value
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and EMI charges will be deducted by your card issuing bank.
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</p>
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<p style="margin-top: 5px;">
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<b>Please note</b> that all NetBanking orders are routed through EBS. So, if you have paid using NetBanking and you want refunds,
|
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please first contact our customer support team to expedite the process.
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</p>
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</div>
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</li>
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</ul>
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</div>
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<!-- Payment div ends -->
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<div style="display: block;" class="fl box" id="Shipping">
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<h1 style="padding-bottom: 10px;">Shipping & Courier</h1>
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<ul class="fl list-box faq">
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|
|
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<li class="">
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|
|
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<p class="faq-head">What is 'On time guarantee'?</p>
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|
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<div class="box-info">
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<p>If we fail to deliver an order later than promised we will compensate you. We give Rs. 50 Gift vouchers for every day's delay up to a maximum of Rs 500.
|
|
|
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This Guarantee is Valid on all Mobiles, Cameras, Laptops, Tablets and Accessories above Rs. 2000 in value.
|
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|
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For more on our On-Time Guarantee, please see this page <a href="http://www.${domain.name}/static/on-time-guarantee">On Time Guarantee</a>
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</p>
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</div>
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</li>
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<li>
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<p class="faq-head">I am in remote location. Can you still deliver to me?</p>
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<div class="box-info">
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<p>Enter your Pin code in the Area Pin code window on the Product page. If your area is serviceable,
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|
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then it will show number of business days required for delivery of the product.
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|
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And if it is not serviceable then it will show “This Location is not serviceable”.
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|
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</p>
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</div>
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|
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</li>
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|
338 |
<li>
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|
339 |
<p class="faq-head">I am currently not in India. Can you deliver outside?</p>
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|
340 |
<div class="box-info">
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|
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<p>Currently we are servicing the Indian locations only. You can order your product via a friend in India.</p>
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|
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</div>
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|
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</li>
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|
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<li>
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|
|
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<p class="faq-head">How do I know about the courier service you are using?</p>
|
|
|
346 |
<div class="box-info">
|
|
|
347 |
<p>Once we ship the product to you, we send you all details regarding courier and tracking data to your registered email ID.
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|
|
348 |
You can also check the delivery status on Open order Section of My account.</p>
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|
|
349 |
</div>
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|
|
350 |
</li>
|
|
|
351 |
<li style="margin-bottom:25px;">
|
|
|
352 |
<p class="faq-head">Is there is any extra charges for the delivery?</p>
|
|
|
353 |
<div class="box-info">
|
|
|
354 |
<p>No, there is no extra charges for delivery.</p>
|
|
|
355 |
</div>
|
|
|
356 |
</li>
|
|
|
357 |
</ul>
|
|
|
358 |
</div>
|
|
|
359 |
<!--Shipping div ends-->
|
|
|
360 |
<div style="display: block;" class="fl box" id="Refunds">
|
|
|
361 |
<h1 style="padding-bottom: 10px;">Cancellations, Returns & Refunds</h1>
|
|
|
362 |
<ul class="fl list-box faq">
|
|
|
363 |
<li class="">
|
|
|
364 |
<p class="faq-head"> How can I cancel the order?</p>
|
|
|
365 |
<div class="box-info">
|
| 11182 |
kshitij.so |
366 |
<p>If you want to cancel your order please fill the online Order Cancellation form on this link <a href="http://www.${domain.name}/contact-us">Contact Us</a>
|
| 11181 |
kshitij.so |
367 |
Or you initiate your cancellation from your open order before shipping,
|
|
|
368 |
after that you need to contact our customer support team. Unfortunately order cannot be cancelled after shipping.</p>
|
|
|
369 |
</div>
|
|
|
370 |
</li>
|
|
|
371 |
<li>
|
|
|
372 |
<p class="faq-head">What is Saholic's return policy?</p>
|
|
|
373 |
<div class="box-info">
|
|
|
374 |
<p>We only accept returns if the item received by you is different from what you had ordered or is received in damaged condition.
|
|
|
375 |
For this, you have to inform us within 24-48 hours of receiving the product.</p>
|
|
|
376 |
</div>
|
|
|
377 |
</li>
|
|
|
378 |
<li>
|
|
|
379 |
<p class="faq-head">How do I return a damaged product?</p>
|
|
|
380 |
<div class="box-info">
|
| 11182 |
kshitij.so |
381 |
<p>In this case you need to contact our customer support team via call (0120 2479977) or mail <a href="mailto:help@${domain.name}">help@${domain.name}</a> within 24-48 hrs of receiving the product.</p>
|
| 11181 |
kshitij.so |
382 |
</div>
|
|
|
383 |
</li>
|
|
|
384 |
<li>
|
|
|
385 |
<p class="faq-head">What If I found a defect after opening the product?</p>
|
|
|
386 |
<div class="box-info">
|
|
|
387 |
<p style="margin-bottom:5px;">In this case, you need to visit the nearest service center of the brand and get the DOA (Dead on Arrival) or DAP (Dead After Purchase) certificate from them. Once you receive this, please inform us; we will arrange the reverse pickup from your address.
|
|
|
388 |
Once we receive the product in our warehouse, we'll ship the replacement at earliest (Subject to availability).
|
|
|
389 |
</p>
|
|
|
390 |
<p>In case of accessories, please inform us as soon as possible. If your issue qualifies for a return, then we will arrange the reverse pickup from your address and once we receive the product at our warehouse,
|
|
|
391 |
we'll replace your product at the earliest (Subject to availability).</p>
|
|
|
392 |
</div>
|
|
|
393 |
</li>
|
|
|
394 |
<li>
|
|
|
395 |
<p class="faq-head">What are DOA or DAP certificates?</p>
|
|
|
396 |
<div class="box-info">
|
|
|
397 |
<p>DOA (Dead on arrival) or DAP (Dead after purchase) is provided by the phone brand's Authorised Service Center within 7 days of purchasing the product.
|
|
|
398 |
If you face any problems with the Authorised Service Center, please contact our customer support team on 0120-2479977.</p>
|
|
|
399 |
</div>
|
|
|
400 |
</li>
|
|
|
401 |
<li style="margin-bottom:25px;">
|
|
|
402 |
<p class="faq-head">What if I cancelled the order after shipping?</p>
|
|
|
403 |
<div class="box-info">
|
|
|
404 |
<p>If your cancellation request is received after we have shipped your order, we will deduct the courier charges in addition to the bank charges from your refund amount.
|
|
|
405 |
We will be able to refund this amount once the shipment reaches back to our warehouse.</p>
|
|
|
406 |
</div>
|
|
|
407 |
</li>
|
|
|
408 |
</ul>
|
|
|
409 |
</div>
|
|
|
410 |
<!-- Refunds div ends -->
|
|
|
411 |
<div style="display: block;" class="fl box" id="Troubleshooting">
|
|
|
412 |
<h1 style="padding-bottom: 10px;">Troubleshooting</h1>
|
|
|
413 |
<ul class="fl list-box faq">
|
|
|
414 |
<li class="">
|
|
|
415 |
<p class="faq-head">Whom can I contact if I require troubleshooting with a phone?</p>
|
|
|
416 |
<div class="box-info">
|
|
|
417 |
<p>You need to contact the customer care number of the brand of mobile, which you had purchased.
|
|
|
418 |
</p>
|
|
|
419 |
</div>
|
|
|
420 |
</li>
|
|
|
421 |
<li>
|
|
|
422 |
<p class="faq-head">How do I contact you?</p>
|
|
|
423 |
<div class="box-info">
|
|
|
424 |
<p>Our Mailing Address:
|
|
|
425 |
<br>
|
|
|
426 |
Spice Online Retail Pvt. Ltd.
|
|
|
427 |
<br>
|
| 12557 |
amit.gupta |
428 |
Spice Global Knowledge Park (5st Floor)
|
| 11181 |
kshitij.so |
429 |
<br>
|
|
|
430 |
19A-19B, Sector 125,
|
|
|
431 |
<br>
|
|
|
432 |
Noida - 201301 (UP)
|
|
|
433 |
<br>
|
|
|
434 |
Our Landline Phone Number: 0120-2479977
|
|
|
435 |
<br>
|
| 11185 |
kshitij.so |
436 |
Our Email: <a href="mailto:help@${domain.name}">help@${domain.name}</a>
|
| 11181 |
kshitij.so |
437 |
</p>
|
|
|
438 |
</div>
|
|
|
439 |
</li>
|
|
|
440 |
<li>
|
|
|
441 |
<p class="faq-head">How can I check what are package contents?</p>
|
|
|
442 |
<div class="box-info">
|
|
|
443 |
<p>You can check for package contents on the product page itself. Just go to 'Package contents' link on the left.</p>
|
|
|
444 |
</div>
|
|
|
445 |
</li>
|
|
|
446 |
<li>
|
|
|
447 |
<p class="faq-head">What do I do if I am unable to receive emails from you?</p>
|
|
|
448 |
<div class="box-info">
|
|
|
449 |
<p>This is an exception. Due to any technical glitch from our side,
|
|
|
450 |
if you are unable to receive emails from us, get in touch with our 24X7 customer service team.</p>
|
|
|
451 |
</div>
|
|
|
452 |
</li>
|
|
|
453 |
<li>
|
|
|
454 |
<p class="faq-head">I am having trouble logging in. What do I do?</p>
|
|
|
455 |
<div class="box-info">
|
| 11185 |
kshitij.so |
456 |
<p>In case, you are unable to login, get in touch with our Customer Service team or email us at <a href="mailto:help@${domain.name}">help@${domain.name}</a></p>
|
| 11181 |
kshitij.so |
457 |
</div>
|
|
|
458 |
</li>
|
|
|
459 |
<li style="margin-bottom:25px;">
|
|
|
460 |
<p class="faq-head">Where can I get more help with Recharge-related issues?</p>
|
|
|
461 |
<div class="box-info">
|
| 11185 |
kshitij.so |
462 |
<p>Please check the Recharge-specific FAQs here <a href="http://www.${domain.name}/static/recharge-faq">Recharge FAQ</a></p>
|
| 11181 |
kshitij.so |
463 |
</div>
|
|
|
464 |
</li>
|
|
|
465 |
</ul>
|
|
|
466 |
</div>
|
|
|
467 |
<!-- /Troubleshooting-->
|
|
|
468 |
</div>
|
|
|
469 |
</div>
|
|
|
470 |
</div>
|
|
|
471 |
</div>
|
|
|
472 |
</div>
|
|
|
473 |
<!-- /main -->
|
|
|
474 |
#include("templates/footer.vm")
|
|
|
475 |
#include ( "templates/commonjsfiles.vm" )
|
|
|
476 |
<script type="text/javascript">
|
|
|
477 |
$(function(){
|
|
|
478 |
$(".list-box > li > p").click(function(){
|
|
|
479 |
$(".list-box > li > p").parent().find("div").slideUp();
|
|
|
480 |
if($(this).parent().hasClass('opened')){
|
|
|
481 |
$(this).parent().find("div").slideUp();
|
|
|
482 |
$(this).parent().removeClass('opened');
|
|
|
483 |
}
|
|
|
484 |
else {
|
|
|
485 |
$(this).parent().find("div").slideDown();
|
|
|
486 |
$(".faq-head").parent().removeClass('opened');
|
|
|
487 |
$(this).parent().addClass('opened');
|
|
|
488 |
}
|
|
|
489 |
});
|
|
|
490 |
});
|
|
|
491 |
</script>
|
|
|
492 |
</body>
|
|
|
493 |
</html>
|