Subversion Repositories SmartDukaan

namespace java in.shop2020.crm

namespace py shop2020.thriftpy.crm

enum TicketPriority {

    LOW = 0,

    HIGH = 1,

    MEDIUM = 2

}

enum TicketStatus {

    OPEN = 0,

    CLOSED = 1,

    REOPEN = 2

}

enum TicketCategory {

    RETURN_FORM = 1,

    ORDER_CANCELLATION = 2,

    DELIVERY_PROBLEM = 3,

    PAYMENT_STATUS = 4,

    ORDER_STATUS = 5,

    PRODUCT_REQUEST = 6,

    PRODUCT_QUESTION = 7,

    OTHER = 8

}

enum ActivityType {

    SEND_EMAIL_TO_CUSTOMER = 1,

    RECEIVED_EMAIL_FROM_CUSTOMER = 2,

    CALLED_CUSTOMER = 3,

    RECEIVED_CALL_FROM_CUSTOMER = 4,

    OTHER = 5

}

struct Ticket {

    1:i64 id,

    2:optional i64 customerId, // used for registered users

    3:optional string customerEmailId, // used for un-registered users

    4:i64 openDate,

    5:optional i64 closeDate,

    6:optional string description,

    7:TicketPriority priority,

    8:TicketCategory category,

    9:TicketStatus status,

   10:optional i64 assigneeId,

   11:i64 creatorId,

   12:optional i64 orderId,

   13:optional string airwayBillNo,

   14:optional string productName

}

struct Activity {

    1:i64 id,

    2:optional string description,

    3:i64 creationTimestamp, // represents time at which this activity occurred

    4:ActivityType type,

    5:optional i64 customerId, // used for registered users

    6:optional string customerMobileNumber, // used for unregistered users

    7:i64 creatorId,

    // represents the numeric identifier for the emails sent to customers

    // These are archived in helper..useremailarchive or helper..useremail

    8:optional i64 emailId,

    // ticket related fields to track changes on ticket fields

    9:optional i64 ticketId,

   10:optional TicketPriority ticketPriority,

   11:optional i64 ticketAssigneeId,

   12:optional TicketStatus ticketStatus,

   13:optional TicketCategory ticketCategory,

   14:optional string ticketDescription

}

struct Agent {

    1:i64 id,

    2:string name,

    3:string emailId,

    4:optional i64 managerId,

    5:string password

}

service CRMService {

    // Methods to read/write tickets from/in database

    list<Ticket> getTickets(1:i64 customerId);

    list<Ticket> getAssignedTickets(1:i64 agentId);

    list<Ticket> getUnassignedTickets();

    // Retrieves all tickets assigned to an agent or its reportee.

    list<Ticket> getAllTickets(1:i64 agentId);

    Ticket getTicket(1:i64 ticketId);

    void updateTicket(1:Ticket ticket, 2:Activity activity);

    i64 insertTicket(1:Ticket ticket, 2:Activity activity);

    // Methods to read/write activities from/in database

    list<Activity> getActivities(1:i64 customerId);

    list<Activity> getActivitiesByCreator(1:i64 creatorId);

    list<Activity> getActivitiesForTicket(1:i64 ticketId);

    Activity getActivity(1:i64 activityId);

    Activity getLastActivity(1:i64 ticketId);

    void insertActivity(1:Activity activity);

    // Methods to read agent information

    list<Agent> getAllAgents();

    Agent getAgent(1:i64 agentId);

    Agent getAgentByEmailId(1:string agentEmailId);

    void updatePasswordForAgent(1:string agentEmailId, 2:string password);

    // Methods to read roles and permissions information

    list<string> getRoleNamesForAgent(1:string agentEmailId);

    list<string> getPermissionsForRoleName(1:string roleName);

    // Misc methods

    i64 getLastEmailProcessedTimestamp();

    void updateLastEmailProcessedTimestamp(1:i64 timestamp);

}