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3026 mandeep.dh 1 
namespace java in.shop2020.crm
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namespace py shop2020.thriftpy.crm
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enum TicketPriority {
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    LOW = 0,
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    HIGH = 1,
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    MEDIUM = 2
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}
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enum TicketStatus {
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    OPEN = 0,
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    CLOSED = 1,
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    REOPEN = 2
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}
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enum ContactMedium {
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    PHONE = 0,
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    EMAIL = 1
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}
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enum TicketCategory {
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    RETURN_FORM = 1,
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    ORDER_CANCELLATION = 2,
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    DELIVERY_PROBLEM = 3,
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    PAYMENT_STATUS = 4,
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    ORDER_STATUS = 5,
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    PRODUCT_REQUEST = 6,
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    PRODUCT_QUESTION = 7,
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    OTHER = 8
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}
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struct Ticket {
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    1:i64 id,
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    2:i64 customerId,
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    3:i64 openDate,
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    4:i64 closeDate,
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    5:string subject,
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    6:i64 creatorId,
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    7:i64 receipientId,
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    8:i64 orderId,
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    9:string airwayBillNo,
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   10:string productName
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}
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struct Activity {
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    1:i64 id,
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    2:string description,
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    3:i64 contactTimestamp,
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    4:ContactMedium contactMedium,
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    5:i64 customerId,
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    6:i64 creatorId,
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    7:i64 contactingAgentId, // id of agent that contacted the customer!
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    // ticket related fields
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    8:i64 ticketId,
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    9:TicketPriority ticketPriority,
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   10:i64 ticketAssigneeId,
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   11:TicketStatus ticketStatus,
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   12:TicketCategory ticketCategory
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}
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struct Agent {
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    1:i64 id,
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    2:string name,
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    3:string emailId,
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    4:i64 managerId,
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    5:string password
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}
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service CRMService {
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    // Methods to read/write tickets from/in database
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    list<Ticket> getTickets(1:i64 customerId);
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    list<Ticket> getAssignedTickets(1:i64 agentId);
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    list<Ticket> getOpenTickets();
3026 mandeep.dh 75 
    Ticket getTicket(1:i64 ticketId);
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    void updateTicket(1:Ticket ticket);
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    i64 insertTicket(1:Ticket ticket);
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    // Methods to read/write activities from/in database
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    list<Activity> getActivities(1:i64 customerId);
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    list<Activity> getActivitiesForTicket(1:i64 ticketId);
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    Activity getActivity(1:i64 activityId);
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    Activity getLastActivity(1:i64 ticketId);
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    void insertActivity(1:Activity activity);
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    // Methods to read agent information
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    list<Agent> getAllAgents();
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    Agent getAgent(1:i64 agentId);
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    Agent getAgentByEmailId(1:string agentEmailId);
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    void updatePasswordForAgent(1:string agentEmailId, 2:string password);
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    // Methods to read roles and permissions information
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    list<string> getRoleNamesForAgent(1:string agentEmailId);
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    list<string> getPermissionsForRoleName(1:string roleName);
3026 mandeep.dh 95 
}