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15394 manas 1 
'''
2 
Created on 27-May-2015
3 
@author: kshitij
4 
'''
5 
from datetime import date, datetime, timedelta
6 
from dtr.storage.Mysql import getOrdersAfterDate, \
7 
    getOrdersByTag
8 
from email import encoders
9 
from email.mime.base import MIMEBase
10 
from email.mime.multipart import MIMEMultipart
11 
from email.mime.text import MIMEText
12 
from pymongo.mongo_client import MongoClient
13 
from xlrd import open_workbook
14 
from xlutils.copy import copy
15 
from xlwt.Workbook import Workbook
16 
import MySQLdb
17 
import smtplib
18 
import time
19 
import xlwt
20 
import pymongo
21 
from shop2020.utils.Utils import to_py_date, to_java_date
22 
from datetime import datetime
23 
from elixir import *
24 
from dtr.storage import DataService
25 
from dtr.storage.DataService import Orders, Users, CallHistory
26 
from sqlalchemy.sql.expression import func
27 
 
28 
DB_HOST = "localhost"
29 
DB_USER = "root"
30 
DB_PASSWORD = "shop2020"
31 
DB_NAME = "dtr"
32 
TMP_FILE = "/tmp/CRM_OutBound_Report.xls"
33 
 
34 
con = None
35 
 
15407 manas 36 
SENDER = "adwords@shop2020.in"
37 
PASSWORD = "adwords_shop2020"
38 
SUBJECT = "CRM Outbound Report for " + str(date.today() - timedelta(days=1))
15394 manas 39 
SMTP_SERVER = "smtp.gmail.com"
40 
SMTP_PORT = 587
41 
 
42 
date_format = xlwt.XFStyle()
43 
date_format.num_format_str = 'yyyy/mm/dd'
44 
 
45 
datetime_format = xlwt.XFStyle()
46 
datetime_format.num_format_str = 'yyyy/mm/dd HH:MM AM/PM'
47 
 
48 
default_format = xlwt.XFStyle()
49 
freshList=['1','2','3','4','5','6','7','8','9','10','11','12','13']
15409 manas 50 
followUpList=['1','2','3','4','5','6','7','8','9','10']
15394 manas 51 
onBoardingList=['1','2','3','4','5']
52 
dispositionMap = {  'call_later':0,
53 
                    'ringing_no_answer':1,
54 
                    'not_reachable':2,
55 
                    'switch_off':3,
56 
                    'invalid_no':4,
57 
                    'wrong_no':5,
58 
                    'hang_up':6,
59 
                    'retailer_not_interested':7,
60 
                    'alreadyuser':8,
61 
                    'verified_link_sent':9,
62 
                    'accessory_retailer':10,
63 
                    'service_center_retailer':11,
64 
                    'not_retailer':12,
65 
                    'recharge_retailer':13,
66 
                    'onboarded':14
67 
                }
68 
followUpDispositionMap = {  'call_later':0,
69 
                    'ringing_no_answer':1,
70 
                    'not_reachable':2,
71 
                    'switch_off':3,
72 
                    'retailer_not_interested':4,
73 
                    'alreadyuser':5,
74 
                    'verified_link_sent':6,
15409 manas 75 
                    'accessory_retailer':7,
76 
                    'service_center_retailer':8,
77 
                    'not_retailer':9,
78 
                    'recharge_retailer':10
15394 manas 79 
                }
80 
onBoardingDispositionMap = {  'call_later':0,
81 
                    'ringing_no_answer':1,
82 
                    'not_reachable':2,
83 
                    'switch_off':3,
84 
                    'onboarded':4,
85 
                }
86 
 
15402 manas 87 
# FRESH_QUERY="""
88 
# select call_disposition,count(1) from
89 
# (select * from (select * from callhistory where date(created)=date(now())
90 
# and call_type ='fresh' order by created desc)
91 
# as a group by retailer_id)
92 
# a1 group by date(created), call_disposition;
93 
# """
15394 manas 94 
FRESH_QUERY="""
95 
select call_disposition,count(1) from
15407 manas 96 
(select * from (select * from callhistory where date(created)=date(now() - INTERVAL 1 DAY)
15394 manas 97 
and call_type ='fresh' order by created desc)
98 
as a group by retailer_id)
99 
a1 group by date(created), call_disposition;
100 
"""
101 
AGENT_FRESH_QUERY="""
102 
select call_disposition,count(1) from
15407 manas 103 
(select * from (select * from callhistory where date(created)=date(now() - INTERVAL 1 DAY)
15394 manas 104 
and call_type ='fresh' and agent_id=%s order by created desc)
105 
as a group by retailer_id)
106 
a1 group by date(created), call_disposition,agent_id;
107 
"""
108 
AGENT_NAME_QUERY="""
109 
select name from agents where id=%s
110 
"""
111 
FRESH_QUERY_LOGIN_TIME="""
15407 manas 112 
select agent_id,TIMEDIFF(logoutTime,loginTime) from agentlogintimings where role='fresh' and date(created)=date(now() - INTERVAL 1 DAY);
15394 manas 113 
"""
114 
FRESH_QUERY_DURATION="""
15407 manas 115 
select sum(duration_sec) from callhistory where call_type ='fresh' and date(created)=date(now() - INTERVAL 1 DAY);
15394 manas 116 
"""
15402 manas 117 
FRESH_QUERY_AHT="""
15407 manas 118 
select timestampdiff(second, callhistory.last_fetch_time, created) from callhistory where last_fetch_time is not null and call_type='fresh' and date(created)=date(now() - INTERVAL 1 DAY );
15402 manas 119 
"""
120 
FRESH_QUERY_AIT="""
15407 manas 121 
select timestampdiff(second, last_action_time, created) from fetchdatahistory where call_type='fresh' and date(created)=date(now() - INTERVAL 1 DAY);
15402 manas 122 
"""
15455 manas 123 
#select count(*) from retailerlinks where date(activated) is not null and date(activated)=date(now() - interval 1 day);
15402 manas 124 
FRESH_QUERY_LINKS_CONVERTED="""
15455 manas 125 
select count(*) from users u join retailerlinks rl on (rl.code =upper( u.referrer) or rl.code=u.utm_campaign) where date(rl.activated)=date(now()- interval 1 day);
15402 manas 126 
"""
127 
FRESH_QUERY_LINKS_NOT_CONVERTED="""
15407 manas 128 
select count(*) from retailerlinks where date(activated) is null and date(created)=date(now() - interval 1 day);
15402 manas 129 
"""
15418 manas 130 
FRESH_AGENTS_CALLED_COUNT="""
131 
select distinct(agent_id) from callhistory where call_type='fresh' and date(created) = date(now()-interval 1 day);
132 
"""
133 
 
15415 manas 134 
TOTAL_ACTIVATIONS="""
15418 manas 135 
select count(1) from users where (lower(referrer)  not in('emp01','crm01','crm02','fos01','crm03','crm04') or lower(utm_campaign) not in('emp01','crm01','crm02','fos01','crm03','crm04')) and date(created) = date(now()-interval 1 day)
15415 manas 136 
"""
15402 manas 137 
 
15394 manas 138 
AGENT_FRESH_QUERY_LOGIN_TIME="""
15407 manas 139 
select TIMEDIFF(logoutTime,loginTime) from agentlogintimings where role='fresh' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15394 manas 140 
"""
141 
AGENT_FRESH_QUERY_DURATION="""
15407 manas 142 
select sum(duration_sec) from callhistory where call_type ='fresh' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15394 manas 143 
"""
15402 manas 144 
AGENT_FRESH_QUERY_AHT="""
15407 manas 145 
select timestampdiff(second, callhistory.last_fetch_time, created) from callhistory where last_fetch_time is not null and call_type='fresh' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15402 manas 146 
"""
147 
AGENT_FRESH_QUERY_AIT="""
15407 manas 148 
select timestampdiff(second, last_action_time, created) from fetchdatahistory where call_type='fresh' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15402 manas 149 
"""
150 
AGENT_FRESH_QUERY_LINKS_CONVERTED="""
15455 manas 151 
select count(*) from users u join retailerlinks rl on (rl.code =upper( u.referrer) or rl.code=u.utm_campaign) where date(rl.activated)=date(now()- interval 1 day) and agent_id=%s;
15402 manas 152 
"""
153 
AGENT_FRESH_QUERY_LINKS_NOT_CONVERTED="""
15407 manas 154 
select count(*) from retailerlinks where date(activated) is null and date(created)=date(now() - interval 1 day) and agent_id=%s;
15402 manas 155 
"""
15394 manas 156 
 
15402 manas 157 
 
15394 manas 158 
FOLLOW_UP_QUERY="""
159 
select call_disposition,count(1) from
15407 manas 160 
(select * from (select * from callhistory where date(created)=date(now() - INTERVAL 1 DAY)
15394 manas 161 
and call_type ='followup' order by created desc)
162 
as a group by retailer_id)
163 
a1 group by date(created), call_disposition;
164 
"""
165 
AGENT_FOLLOW_UP_QUERY="""
166 
select call_disposition,count(1) from
15407 manas 167 
(select * from (select * from callhistory where date(created)=date(now() - INTERVAL 1 DAY)
15394 manas 168 
and call_type ='followup' and agent_id=%s order by created desc)
169 
as a group by retailer_id)
170 
a1 group by date(created), call_disposition,agent_id;
171 
"""
172 
FOLLOW_UP_QUERY_LOGIN_TIME="""
15407 manas 173 
select agent_id,TIMEDIFF(logoutTime,loginTime) from agentlogintimings where role='followup' and date(created)=date(now() - INTERVAL 1 DAY);
15394 manas 174 
"""
175 
FOLLOW_UP_QUERY_DURATION="""
15407 manas 176 
select sum(duration_sec) from callhistory where call_type ='followup' and date(created)=date(now() - INTERVAL 1 DAY);
15394 manas 177 
"""
15402 manas 178 
FOLLOW_UP_QUERY_AHT="""
15407 manas 179 
select timestampdiff(second, callhistory.last_fetch_time, created) from callhistory where last_fetch_time is not null and call_type='followup' and date(created)=date(now() - INTERVAL 1 DAY );
15402 manas 180 
"""
181 
FOLLOW_UP_QUERY_AIT="""
15407 manas 182 
select timestampdiff(second, last_action_time, created) from fetchdatahistory where call_type='followup' and date(created)=date(now() - INTERVAL 1 DAY);
15402 manas 183 
"""
15418 manas 184 
FOLLOW_UP_AGENTS_CALLED_COUNT="""
185 
select count(distinct(agent_id)) from callhistory where call_type='followup' and date(created) = date(now()-interval 1 day);
186 
"""
15394 manas 187 
AGENT_FOLLOW_UP_QUERY_LOGIN_TIME="""
15407 manas 188 
select TIMEDIFF(logoutTime,loginTime) from agentlogintimings where role='followup' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15394 manas 189 
"""
190 
AGENT_FOLLOW_UP_QUERY_DURATION="""
15407 manas 191 
select sum(duration_sec) from callhistory where call_type ='followup' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15394 manas 192 
"""
15402 manas 193 
AGENT_FOLLOW_UP_QUERY_AHT="""
15407 manas 194 
select timestampdiff(second, callhistory.last_fetch_time, created) from callhistory where last_fetch_time is not null and call_type='followup' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15402 manas 195 
"""
196 
AGENT_FOLLOW_UP_QUERY_AIT="""
15407 manas 197 
select timestampdiff(second, last_action_time, created) from fetchdatahistory where call_type='followup' and date(created)=date(now() - INTERVAL 1 DAY)  and agent_id=%s;
15402 manas 198 
"""
15394 manas 199 
 
15402 manas 200 
 
15394 manas 201 
ONBOARDING_QUERY="""
202 
select call_disposition,count(1) from
15407 manas 203 
(select * from (select * from callhistory where date(created)=date(now() - INTERVAL 1 DAY)
15394 manas 204 
and call_type ='onboarding' order by created desc)
205 
as a group by retailer_id)
206 
a1 group by date(created), call_disposition;
207 
"""
15402 manas 208 
ONBOARDING_QUERY_LOGIN_TIME="""
15407 manas 209 
select agent_id,TIMEDIFF(logoutTime,loginTime) from agentlogintimings where role='onboarding' and date(created)=date(now() - INTERVAL 1 DAY);
15402 manas 210 
"""
211 
ONBOARDING_QUERY_DURATION="""
15407 manas 212 
select sum(duration_sec) from callhistory where call_type ='onboarding' and date(created)=date(now() - INTERVAL 1 DAY);
15402 manas 213 
"""
214 
ONBOARDING_QUERY_AHT="""
15407 manas 215 
select timestampdiff(second, callhistory.last_fetch_time, created) from callhistory where last_fetch_time is not null and call_type='onboarding' and date(created)=date(now() - INTERVAL 1 DAY );
15402 manas 216 
"""
217 
ONBOARDING_QUERY_AIT="""
15407 manas 218 
select timestampdiff(second, last_action_time, created) from fetchdatahistory where call_type='onboarding' and date(created)=date(now() - INTERVAL 1 DAY);
15402 manas 219 
"""
15418 manas 220 
ONBOARDING_AGENTS_CALLED_COUNT="""
221 
select count(distinct(agent_id)) from callhistory where call_type='onboarding' and date(created) = date(now()-interval 1 day);
222 
"""
15402 manas 223 
 
15394 manas 224 
AGENT_ONBOARDING_QUERY="""
225 
select call_disposition,count(1) from
15407 manas 226 
(select * from (select * from callhistory where date(created)=date(now() - INTERVAL 1 DAY)
15394 manas 227 
and call_type ='onboarding' and agent_id=%s order by created desc)
228 
as a group by retailer_id)
229 
a1 group by date(created), call_disposition,agent_id;
230 
"""
231 
AGENT_ONBOARDING_QUERY_LOGIN_TIME="""
15407 manas 232 
select TIMEDIFF(logoutTime,loginTime) from agentlogintimings where role='onboarding' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15394 manas 233 
"""
234 
AGENT_ONBOARDING_QUERY_DURATION="""
15407 manas 235 
select sum(duration_sec) from callhistory where call_type ='onboarding' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15394 manas 236 
"""
15402 manas 237 
AGENT_ONBOARDING_QUERY_AHT="""
15407 manas 238 
select timestampdiff(second, callhistory.last_fetch_time, created) from callhistory where last_fetch_time is not null and call_type='onboarding' and date(created)=date(now() - INTERVAL 1 DAY ) and agent_id=%s;
15402 manas 239 
"""
240 
AGENT_ONBOARDING_QUERY_AIT="""
15407 manas 241 
select timestampdiff(second, last_action_time, created) from fetchdatahistory where call_type='onboarding' and date(created)=date(now() - INTERVAL 1 DAY)  and agent_id=%s;
15402 manas 242 
"""
243 
AGENT_ONBOARDING_QUERY_AIT="""
15407 manas 244 
select timestampdiff(second, last_action_time, created) from fetchdatahistory where call_type='onboarding' and date(created)=date(now() - INTERVAL 1 DAY) and agent_id=%s;
15402 manas 245 
"""
15394 manas 246 
 
15402 manas 247 
center_alignment=xlwt.easyxf("align: horiz center")
15394 manas 248 
 
249 
 
15402 manas 250 
 
15394 manas 251 
def getDbConnection():
252 
    return MySQLdb.connect(DB_HOST, DB_USER, DB_PASSWORD, DB_NAME)
253 
 
254 
 
255 
def generateFreshCallingReport():
256 
    datesql=FRESH_QUERY
257 
    conn = getDbConnection()
258 
 
259 
    cursor = conn.cursor()
260 
    cursor.execute(datesql)
261 
    result = cursor.fetchall()
262 
    global workbook
263 
    workbook = xlwt.Workbook()
264 
    worksheet = workbook.add_sheet("Fresh")
265 
    boldStyle = xlwt.XFStyle()
266 
    newStyle= xlwt.XFStyle()
267 
    style = xlwt.XFStyle()
268 
    pattern = xlwt.Pattern()
269 
    pattern.pattern = xlwt.Pattern.SOLID_PATTERN
270 
    pattern.pattern_fore_colour = xlwt.Style.colour_map['yellow']
271 
    style.pattern = pattern
272 
    f = xlwt.Font()
273 
    f.bold = True
274 
    boldStyle.font = f
275 
 
276 
    column = 0
277 
    row = 0
278 
    currentList=[]
279 
 
280 
    worksheet.write(0,0,'Call Disposition Type',style)
281 
    worksheet.write(0,1,'Count',style)
282 
 
283 
    worksheet.write(1, column, 'Call Later', newStyle)
284 
    worksheet.write(2,column, 'Ringing No Answer', newStyle)
285 
    worksheet.write(3,column, 'Not Reachable', newStyle)
286 
    worksheet.write(4,column, 'Switched Off', newStyle)
287 
    worksheet.write(5,column, 'Invalid Number', newStyle)
288 
    worksheet.write(6,column, 'Wrong Number', newStyle)
289 
    worksheet.write(7,column, 'Hang Up', newStyle)
290 
    worksheet.write(8,column, 'Retailer Not Interested', newStyle)
291 
    worksheet.write(9,column, 'Already Profitmandi user', boldStyle)
292 
    worksheet.write(10,column, 'Verified Link Sent', boldStyle)
293 
    worksheet.write(11,column, 'Accessory Retailer', newStyle)
294 
    worksheet.write(12,column, 'Service Center Retailer', newStyle)
295 
    worksheet.write(13,column, 'Not a Retailer', newStyle)
296 
    worksheet.write(14,column, 'Recharge Retailer', newStyle)
15402 manas 297 
    worksheet.write(15,column, 'Contactable Data (%)', newStyle)
298 
    worksheet.write(16,column, 'Non Contactable Data (%)', newStyle)
15394 manas 299 
    worksheet.write(17,column, 'Agents Logged In', style)
300 
    worksheet.write(18,column, 'Average Login Time (In Hrs)', style)
301 
    worksheet.write(19,column, 'Total Dialed Out', style)
302 
    worksheet.write(20,column, 'Average Dialed Out per agent', style)
303 
    worksheet.write(21,column, 'Average Call Duration (In Hrs)', style)
15402 manas 304 
    worksheet.write(22,column, 'Average Handling Time (In Hrs)', style)
305 
    worksheet.write(23,column, 'Average Idle Time (In Hrs)', style)
306 
    worksheet.write(24,column, 'Links Converted', style)
307 
    worksheet.write(25,column, 'Link sent yet to be converted', style)
15415 manas 308 
    worksheet.write(26,column, 'Total activations', style)
15394 manas 309 
    contactableData=0
310 
    nonContactableData=0
311 
 
312 
    for r in result:
15437 manas 313 
        if dispositionMap.get(r[0]) == 9:
314 
            totalVerifiedLinkSent=int(r[1])
15394 manas 315 
        row = dispositionMap.get(r[0])+1
316 
        if dispositionMap.get(r[0]) == 1 or dispositionMap.get(r[0]) == 2 or dispositionMap.get(r[0]) == 3 or dispositionMap.get(r[0]) == 4:
317 
            nonContactableData+=int(r[1])
318 
        else:
319 
            contactableData+=r[1]
320 
        currentList.append(str(row))
321 
        column = 1
15402 manas 322 
        worksheet.write(row, column, r[1],center_alignment)
15394 manas 323 
 
324 
    remainingList = list(set(freshList) - set(currentList))
325 
    for i,val in enumerate(remainingList):
326 
        row = int(val)
327 
        column = 1
15402 manas 328 
        worksheet.write(row, column, 0,center_alignment)
15394 manas 329 
    totalDispositions=contactableData+nonContactableData
330 
 
15402 manas 331 
    worksheet.write(15,1,round((contactableData/float(totalDispositions))*100,2),center_alignment)
332 
    worksheet.write(16,1,round((nonContactableData/float(totalDispositions))*100,2),center_alignment)
15394 manas 333 
 
15418 manas 334 
    conn.close()
15402 manas 335 
 
15418 manas 336 
    datesql=FRESH_AGENTS_CALLED_COUNT
337 
    conn = getDbConnection()
338 
    cursor = conn.cursor()
339 
    cursor.execute(datesql)
340 
    result = cursor.fetchall()
341 
    agentLoginList=[]
342 
    for r in result:
343 
        agentLoginList.append(str(r[0]))
344 
 
15394 manas 345 
    conn.close()
15418 manas 346 
 
347 
    datesql=FRESH_QUERY_LOGIN_TIME
15394 manas 348 
    conn = getDbConnection()
349 
    cursor = conn.cursor()
350 
    cursor.execute(datesql)
351 
    result = cursor.fetchall()
352 
    loginTime=0
353 
    for r in result:
354 
        loginTime+=r[1].seconds
355 
    averageLoginTime=loginTime/len(list(set(agentLoginList)))
356 
    hours=averageLoginTime/3600
357 
    minutesLeft=(averageLoginTime%3600)/60
15402 manas 358 
    worksheet.write(17,1,len(list(set(agentLoginList))),center_alignment)
359 
    worksheet.write(18,1,str(hours) + ':'+ str(minutesLeft),center_alignment)
360 
    worksheet.write(19,1,totalDispositions,center_alignment)
361 
    worksheet.write(20,1,totalDispositions/float(len(list(set(agentLoginList)))),center_alignment)
15394 manas 362 
    conn.close()
363 
    datesql=FRESH_QUERY_DURATION
364 
    conn = getDbConnection()
365 
 
366 
    cursor = conn.cursor()
367 
    cursor.execute(datesql)
368 
    result = cursor.fetchall()
369 
    for r in result:
370 
        totalCallDuration= r[0]
371 
    averageCallDuration=totalCallDuration/len(list(set(agentLoginList)))
372 
    hours=averageCallDuration/3600
373 
    minutesLeft=(averageCallDuration%3600)/60
15402 manas 374 
    worksheet.write(21,1,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
15394 manas 375 
 
15402 manas 376 
    conn.close()
377 
    datesql=FRESH_QUERY_AHT
378 
    conn = getDbConnection()
379 
 
380 
    cursor = conn.cursor()
381 
    cursor.execute(datesql)
382 
    result = cursor.fetchall()
383 
    loginTime=0
384 
    for r in result:
385 
        loginTime+=r[0]
386 
    averageLoginTime=loginTime/len(list(set(agentLoginList)))
387 
    hours=averageLoginTime/3600
388 
    minutesLeft=(averageLoginTime%3600)/60
389 
    worksheet.write(22,1,len(list(set(agentLoginList))),center_alignment)
390 
 
391 
    conn.close()
392 
    datesql=FRESH_QUERY_AIT
393 
    conn = getDbConnection()
394 
 
395 
    cursor = conn.cursor()
396 
    cursor.execute(datesql)
397 
    result = cursor.fetchall()
398 
    loginTime=0
399 
    for r in result:
15481 amit.gupta 400 
        if r[0] is not None:
401 
            loginTime+=r[0]
15402 manas 402 
    averageLoginTime=loginTime/len(list(set(agentLoginList)))
403 
    hours=averageLoginTime/3600
404 
    minutesLeft=(averageLoginTime%3600)/60
405 
    worksheet.write(23,1,len(list(set(agentLoginList))),center_alignment)
406 
 
407 
    conn.close()
408 
    datesql=FRESH_QUERY_LINKS_CONVERTED
409 
    conn = getDbConnection()
15441 manas 410 
    global Converted
411 
    global AgentsLoggedIn
412 
    AgentsLoggedIn=len(list(set(agentLoginList)))
15402 manas 413 
    cursor = conn.cursor()
414 
    cursor.execute(datesql)
415 
    result = cursor.fetchall()
416 
    loginTime=0
417 
    for r in result:
15441 manas 418 
        Converted=r[0]
15402 manas 419 
        worksheet.write(24,1,r[0],center_alignment)
15441 manas 420 
    worksheet.write(25,1,totalVerifiedLinkSent-Converted,center_alignment)
15402 manas 421 
    conn.close()
422 
 
15415 manas 423 
    datesql=TOTAL_ACTIVATIONS
424 
    conn = getDbConnection()
15441 manas 425 
    global TotalActivations
15415 manas 426 
    cursor = conn.cursor()
427 
    cursor.execute(datesql)
428 
    result = cursor.fetchall()
429 
    loginTime=0
430 
    for r in result:
15441 manas 431 
        TotalActivations=r[0]
15415 manas 432 
        worksheet.write(26,1,r[0],center_alignment)
433 
 
15394 manas 434 
    workbook.save(TMP_FILE)
435 
    #sendmail(["manas.kapoor@shop2020.in"], "", TMP_FILE, SUBJECT)
436 
 
437 
 
438 
def generateAgentWiseFreshCallingReport():
439 
 
440 
    agentId=3
441 
    rb = open_workbook(TMP_FILE,formatting_info=True)
442 
    workbook = copy(rb)
443 
    numberOfSheets=rb.nsheets
444 
    sheet=rb.sheet_by_index(numberOfSheets-1)
445 
    worksheet = workbook.get_sheet(numberOfSheets-1)
446 
 
447 
    boldStyle = xlwt.XFStyle()
448 
    newStyle= xlwt.XFStyle()
449 
    style = xlwt.XFStyle()
450 
    pattern = xlwt.Pattern()
451 
    pattern.pattern = xlwt.Pattern.SOLID_PATTERN
452 
    pattern.pattern_fore_colour = xlwt.Style.colour_map['yellow']
453 
    style.pattern = pattern
454 
    f = xlwt.Font()
455 
    f.bold = True
456 
    boldStyle.font = f
457 
 
458 
    column = agentId
459 
    row = 25
460 
    worksheet.write(row,column-1,'Call Disposition Type',style)
461 
    worksheet.write(row+1, column-1, 'Call Later', newStyle)
462 
    worksheet.write(row+2,column-1, 'Ringing No Answer', newStyle)
463 
    worksheet.write(row+3,column-1, 'Not Reachable', newStyle)
464 
    worksheet.write(row+4,column-1, 'Switched Off', newStyle)
465 
    worksheet.write(row+5,column-1, 'Invalid Number', newStyle)
466 
    worksheet.write(row+6,column-1, 'Wrong Number', newStyle)
467 
    worksheet.write(row+7,column-1, 'Hang Up', newStyle)
468 
    worksheet.write(row+8,column-1, 'Retailer Not Interested', newStyle)
469 
    worksheet.write(row+9,column-1, 'Already Profitmandi user', boldStyle)
470 
    worksheet.write(row+10,column-1, 'Verified Link Sent', boldStyle)
471 
    worksheet.write(row+11,column-1, 'Accessory Retailer', newStyle)
472 
    worksheet.write(row+12,column-1, 'Service Center Retailer', newStyle)
473 
    worksheet.write(row+13,column-1, 'Not a Retailer', newStyle)
474 
    worksheet.write(row+14,column-1, 'Recharge Retailer', newStyle)
15402 manas 475 
    worksheet.write(row+15,column-1, 'Contactable Data (%)', newStyle)
476 
    worksheet.write(row+16,column-1, 'Non Contactable Data (%)', newStyle)
15394 manas 477 
    worksheet.write(row+17,column-1, 'Total Dialed Out', style)
478 
    worksheet.write(row+18,column-1, 'Login Time (In Hrs)', style)
479 
    worksheet.write(row+19,column-1, 'Call Duration (In Hrs)', style)
15402 manas 480 
    worksheet.write(row+20,column-1, 'Handling Time (In Hrs)', style)
481 
    worksheet.write(row+21,column-1, 'Idle Time (In Hrs)', style)
482 
    worksheet.write(row+22,column-1, 'Links Converted', style)
483 
    worksheet.write(row+23,column-1, 'Link sent yet to be converted', style)
15394 manas 484 
    columnId=agentId
485 
    while True:
15407 manas 486 
            if agentId >20 :
15394 manas 487 
                break
488 
            else:
489 
                datesql=AGENT_FRESH_QUERY %(agentId)
490 
                conn = getDbConnection()
491 
 
492 
                cursor = conn.cursor()
493 
                cursor.execute(datesql)
494 
                result = cursor.fetchall()
495 
 
496 
                currentList=[]
497 
                contactableData=0
498 
                nonContactableData=0
499 
                if cursor.rowcount ==0:
500 
 
501 
                    agentId+=1
502 
                    continue
503 
                else:
504 
                    for r in result:
15438 manas 505 
                        if dispositionMap.get(r[0]) == 9:
506 
                            totalVerifiedLinkSent=int(r[1])
15394 manas 507 
                        row = dispositionMap.get(r[0])+26
508 
                        if dispositionMap.get(r[0]) == 1 or dispositionMap.get(r[0]) == 2 or dispositionMap.get(r[0]) == 3 or dispositionMap.get(r[0]) == 4:
509 
                            nonContactableData+=int(r[1])
510 
                        else:
511 
                            contactableData+=r[1]
512 
                        currentList.append(str(dispositionMap.get(r[0])))
513 
                        column = agentId
514 
                        remainingList = list(set(freshList) - set(currentList))
515 
 
15402 manas 516 
                        worksheet.write(row, columnId, r[1],center_alignment)
15394 manas 517 
                        for i,val in enumerate(remainingList):
518 
                            row = int(val)+26
519 
                            column = agentId
15402 manas 520 
                            worksheet.write(row, columnId, 0,center_alignment)
15394 manas 521 
                    totalDialedOut = contactableData+nonContactableData
15402 manas 522 
                    worksheet.write(25+15,columnId,round((contactableData/float(totalDialedOut))*100,2),center_alignment)
523 
                    worksheet.write(25+16,columnId,round((nonContactableData/float(totalDialedOut))*100,2),center_alignment)
524 
                    worksheet.write(25+17,columnId,totalDialedOut,center_alignment)
15394 manas 525 
                    conn.close()
526 
 
527 
                    name_query=AGENT_NAME_QUERY %(agentId)
528 
                    conn = getDbConnection()
529 
                    column=agentId
530 
                    cursor = conn.cursor()
531 
                    cursor.execute(name_query)
532 
                    result = cursor.fetchall()
533 
                    for r in result:
534 
                        worksheet.write(25,columnId,r,style)
535 
 
536 
                    conn.close()
537 
 
538 
 
539 
                    name_query=AGENT_FRESH_QUERY_LOGIN_TIME %(agentId)
540 
                    conn = getDbConnection()
541 
                    column=agentId
542 
                    cursor = conn.cursor()
543 
                    cursor.execute(name_query)
544 
                    result = cursor.fetchall()
545 
                    loginTime=0
546 
                    for r in result:
547 
                        loginTime+=r[0].seconds
548 
 
549 
                    hours=loginTime/3600
550 
                    minutesLeft=(loginTime%3600)/60
15402 manas 551 
                    worksheet.write(25+18,columnId,str(hours)+':'+str(minutesLeft),center_alignment)
15394 manas 552 
                    conn.close()
553 
 
554 
                    name_query=AGENT_FRESH_QUERY_DURATION %(agentId)
555 
                    conn = getDbConnection()
556 
                    column=agentId
557 
                    cursor = conn.cursor()
558 
                    cursor.execute(name_query)
559 
                    result = cursor.fetchall()
560 
                    loginTime=0
561 
                    for r in result:
562 
                        loginTime+=r[0]
563 
                    hours=loginTime/3600
564 
                    minutesLeft=(loginTime%3600)/60
15402 manas 565 
                    worksheet.write(25+19,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
15394 manas 566 
                    conn.close()
567 
 
15402 manas 568 
                    name_query=AGENT_FRESH_QUERY_AHT %(agentId)
569 
                    conn = getDbConnection()
570 
                    column=agentId
571 
                    cursor = conn.cursor()
572 
                    cursor.execute(name_query)
573 
                    result = cursor.fetchall()
574 
                    loginTime=0
575 
                    for r in result:
576 
                        loginTime+=r[0]
577 
                    hours=loginTime/3600
578 
                    minutesLeft=(loginTime%3600)/60
579 
                    worksheet.write(25+20,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
580 
                    conn.close()
581 
 
582 
                    name_query=AGENT_FRESH_QUERY_AIT %(agentId)
583 
                    conn = getDbConnection()
584 
                    column=agentId
585 
                    cursor = conn.cursor()
586 
                    cursor.execute(name_query)
587 
                    result = cursor.fetchall()
588 
                    loginTime=0
589 
                    for r in result:
590 
                        loginTime+=r[0]
591 
                    hours=loginTime/3600
592 
                    minutesLeft=(loginTime%3600)/60
593 
                    worksheet.write(25+21,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
594 
                    conn.close()
595 
 
596 
                    datesql=AGENT_FRESH_QUERY_LINKS_CONVERTED%(agentId)
597 
                    conn = getDbConnection()
598 
 
599 
                    cursor = conn.cursor()
600 
                    cursor.execute(datesql)
601 
                    result = cursor.fetchall()
602 
                    loginTime=0
603 
                    for r in result:
15438 manas 604 
                        #worksheet.write(25+22,columnId,r[0],center_alignment)
605 
                        converted=r[0]
15402 manas 606 
                        worksheet.write(25+22,columnId,r[0],center_alignment)
15438 manas 607 
                    worksheet.write(25+23,columnId,totalVerifiedLinkSent-converted,center_alignment)
15402 manas 608 
                    conn.close()
15438 manas 609 
#                     datesql=AGENT_FRESH_QUERY_LINKS_NOT_CONVERTED%(agentId)
610 
#                     conn = getDbConnection()
611 
#
612 
#                     cursor = conn.cursor()
613 
#                     cursor.execute(datesql)
614 
#                     result = cursor.fetchall()
615 
#                     loginTime=0
616 
#                     for r in result:
617 
#                         worksheet.write(25+23,columnId,r[0],center_alignment)
15402 manas 618 
 
15394 manas 619 
                agentId+=1
620 
                columnId+=1
621 
    workbook.save(TMP_FILE)
622 
    #sendmail(["manas.kapoor@shop2020.in"], "", TMP_FILE, SUBJECT)
623 
 
624 
def generateFollowUpCallingReport():
625 
    datesql=FOLLOW_UP_QUERY
626 
    conn = getDbConnection()
627 
 
628 
    cursor = conn.cursor()
629 
    cursor.execute(datesql)
630 
    result = cursor.fetchall()
631 
    rb = open_workbook(TMP_FILE,formatting_info=True)
632 
    workbook = copy(rb)
633 
 
634 
    worksheet = workbook.add_sheet("FollowUp")
635 
    boldStyle = xlwt.XFStyle()
636 
    newStyle= xlwt.XFStyle()
637 
    style = xlwt.XFStyle()
638 
    pattern = xlwt.Pattern()
639 
    pattern.pattern = xlwt.Pattern.SOLID_PATTERN
640 
    pattern.pattern_fore_colour = xlwt.Style.colour_map['yellow']
641 
    style.pattern = pattern
642 
    f = xlwt.Font()
643 
    f.bold = True
644 
    boldStyle.font = f
645 
 
646 
    column = 0
647 
    row = 0
648 
    currentList=[]
649 
 
650 
    worksheet.write(0,0,'Call Disposition Type',style)
651 
    worksheet.write(0,1,'Count',style)
652 
 
653 
    worksheet.write(1, column, 'Call Later', newStyle)
654 
    worksheet.write(2,column, 'Ringing No Answer', newStyle)
655 
    worksheet.write(3,column, 'Not Reachable', newStyle)
656 
    worksheet.write(4,column, 'Switched Off', newStyle)
657 
    worksheet.write(5,column, 'Retailer Not Interested', newStyle)
658 
    worksheet.write(6,column, 'Already Profitmandi user', boldStyle)
659 
    worksheet.write(7,column, 'Verified Link Sent', boldStyle)
15409 manas 660 
    worksheet.write(8,column, 'Accessory Retailer', newStyle)
661 
    worksheet.write(9,column, 'Service Center Retailer', newStyle)
662 
    worksheet.write(10,column, 'Not Retailer', boldStyle)
663 
    worksheet.write(11,column, 'Recharge Retailer', boldStyle)
664 
    worksheet.write(12,column, 'Contactable Data (%)', newStyle)
665 
    worksheet.write(13,column, 'Non Contactable Data (%)', newStyle)
666 
    worksheet.write(14,column, 'Agents Logged In', style)
667 
    worksheet.write(15,column, 'Average Login Time (In Hrs)', style)
668 
    worksheet.write(16,column, 'Total Dialed Out', style)
669 
    worksheet.write(17,column, 'Average Dialed Out per agent', style)
670 
    worksheet.write(18,column, 'Average Call Duration (In Hrs)', style)
671 
    worksheet.write(19,column, 'Average Handling Time (In Hrs)', style)
672 
    worksheet.write(20,column, 'Average Idle Time (In Hrs)', style)
15394 manas 673 
 
674 
    contactableData=0
675 
    nonContactableData=0
676 
    totalDispositions=0
15402 manas 677 
 
15394 manas 678 
    for r in result:
679 
        row = followUpDispositionMap.get(r[0])+1
15399 manas 680 
        if followUpDispositionMap.get(r[0]) == 1 or followUpDispositionMap.get(r[0]) == 2 or followUpDispositionMap.get(r[0]) == 3:
15394 manas 681 
            nonContactableData+=int(r[1])
682 
        else:
683 
            contactableData+=r[1]
684 
        currentList.append(str(row))
685 
        column = 1
15402 manas 686 
        worksheet.write(row, column, r[1],center_alignment)
15394 manas 687 
 
688 
    remainingList = list(set(followUpList) - set(currentList))
15402 manas 689 
 
15394 manas 690 
    for i,val in enumerate(remainingList):
691 
        row = int(val)
15402 manas 692 
 
15394 manas 693 
        column = 1
15402 manas 694 
        worksheet.write(row, column, 0,center_alignment)
15394 manas 695 
    totalDispositions=contactableData+nonContactableData
15409 manas 696 
    worksheet.write(12,1,round((contactableData/float(totalDispositions))*100,2),center_alignment)
697 
    worksheet.write(13,1,round((nonContactableData/float(totalDispositions))*100,2),center_alignment)
15394 manas 698 
 
699 
 
700 
    conn.close()
701 
    datesql=FOLLOW_UP_QUERY_LOGIN_TIME
702 
    conn = getDbConnection()
703 
 
704 
    cursor = conn.cursor()
705 
    cursor.execute(datesql)
706 
    result = cursor.fetchall()
707 
    agentLoginList=[]
708 
    averageLoginTime=0
709 
    loginTime=0
710 
    for r in result:
711 
        loginTime+=r[1].seconds
712 
        agentLoginList.append(str(r[0]))
713 
    averageLoginTime=loginTime/len(list(set(agentLoginList)))
714 
    hours=averageLoginTime/3600
715 
    minutesLeft=(averageLoginTime%3600)/60
15409 manas 716 
    worksheet.write(14,1,len(list(set(agentLoginList))),center_alignment)
717 
    worksheet.write(15,1,str(hours) + ':'+ str(minutesLeft),center_alignment)
718 
    worksheet.write(16,1,totalDispositions,center_alignment)
719 
    worksheet.write(17,1,(contactableData+nonContactableData)/len(list(set(agentLoginList))),center_alignment)
15394 manas 720 
    conn.close()
721 
    datesql=FOLLOW_UP_QUERY_DURATION
722 
    conn = getDbConnection()
723 
 
724 
    cursor = conn.cursor()
725 
    cursor.execute(datesql)
726 
    result = cursor.fetchall()
727 
    for r in result:
728 
        totalCallDuration= r[0]
729 
    averageCallDuration=totalCallDuration/len(list(set(agentLoginList)))
730 
    hours=averageCallDuration/3600
731 
    minutesLeft=(averageCallDuration%3600)/60
15409 manas 732 
    worksheet.write(18,1,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
15402 manas 733 
    conn.close()
734 
 
735 
    datesql=FOLLOW_UP_QUERY_AHT
736 
    conn = getDbConnection()
737 
    cursor = conn.cursor()
738 
    cursor.execute(datesql)
739 
    result = cursor.fetchall()
740 
    loginTime=0
741 
    for r in result:
742 
        loginTime+=r[0]
743 
    averageLoginTime=loginTime/len(list(set(agentLoginList)))
744 
    hours=averageLoginTime/3600
745 
    minutesLeft=(averageLoginTime%3600)/60
15409 manas 746 
    worksheet.write(19,1,len(list(set(agentLoginList))),center_alignment)
15402 manas 747 
    conn.close()
748 
 
749 
    datesql=FOLLOW_UP_QUERY_AIT
750 
    conn = getDbConnection()
751 
    cursor = conn.cursor()
752 
    cursor.execute(datesql)
753 
    result = cursor.fetchall()
754 
    loginTime=0
755 
    for r in result:
756 
        loginTime+=r[0]
757 
    averageLoginTime=loginTime/len(list(set(agentLoginList)))
758 
    hours=averageLoginTime/3600
759 
    minutesLeft=(averageLoginTime%3600)/60
15409 manas 760 
    worksheet.write(20,1,len(list(set(agentLoginList))),center_alignment)
15402 manas 761 
    workbook.save(TMP_FILE)
15394 manas 762 
 
763 
def generateAgentWiseFollowupCallingReport():
764 
 
765 
    agentId=3
766 
    rb = open_workbook(TMP_FILE,formatting_info=True)
767 
    workbook = copy(rb)
768 
    numberOfSheets=rb.nsheets
769 
    sheet=rb.sheet_by_index(numberOfSheets-1)
770 
    worksheet = workbook.get_sheet(numberOfSheets-1)
771 
    boldStyle = xlwt.XFStyle()
772 
    newStyle= xlwt.XFStyle()
773 
    style = xlwt.XFStyle()
774 
    pattern = xlwt.Pattern()
775 
    pattern.pattern = xlwt.Pattern.SOLID_PATTERN
776 
    pattern.pattern_fore_colour = xlwt.Style.colour_map['yellow']
777 
    style.pattern = pattern
778 
    f = xlwt.Font()
779 
    f.bold = True
780 
    boldStyle.font = f
781 
 
782 
    column = agentId
783 
    row = 25
784 
    worksheet.write(row,column-1,'Call Disposition Type',style)
785 
    worksheet.write(row+1, column-1, 'Call Later', newStyle)
786 
    worksheet.write(row+2,column-1, 'Ringing No Answer', newStyle)
787 
    worksheet.write(row+3,column-1, 'Not Reachable', newStyle)
788 
    worksheet.write(row+4,column-1, 'Switched Off', newStyle)
789 
    worksheet.write(row+5,column-1, 'Retailer Not Interested', newStyle)
790 
    worksheet.write(row+6,column-1, 'Already Profitmandi user', boldStyle)
791 
    worksheet.write(row+7,column-1, 'Verified Link Sent', boldStyle)
15409 manas 792 
    worksheet.write(row+8,column-1, 'Accessory Retailer', newStyle)
793 
    worksheet.write(row+9,column-1, 'Service Center Retailer', newStyle)
794 
    worksheet.write(row+10,column-1, 'Not retailer', style)
795 
    worksheet.write(row+11,column-1, 'Recharge Retailer', style)
796 
    worksheet.write(row+12,column-1, 'Contactable Data (%)', newStyle)
797 
    worksheet.write(row+13,column-1, 'Non Contactable Data (%)', newStyle)
798 
    worksheet.write(row+14,column-1, 'Total Dialed Out', style)
799 
    worksheet.write(row+15,column-1, 'Login Time (In Hrs)', style)
800 
    worksheet.write(row+16,column-1, 'Call Duration (In Hrs)', style)
801 
    worksheet.write(row+17,column-1, 'Handling Time (In Hrs)', style)
802 
    worksheet.write(row+18,column-1, 'Idle Time (In Hrs)', style)
15394 manas 803 
    columnId=agentId
804 
    while True:
15407 manas 805 
            if agentId >20 :
15394 manas 806 
                break
807 
            else:
808 
                datesql=AGENT_FOLLOW_UP_QUERY %(agentId)
809 
                conn = getDbConnection()
810 
 
811 
                cursor = conn.cursor()
812 
                cursor.execute(datesql)
813 
                result = cursor.fetchall()
814 
 
815 
                currentList=[]
816 
                contactableData=0
817 
                nonContactableData=0
818 
                if cursor.rowcount ==0:
819 
                    agentId+=1
820 
                    continue
821 
                else:
15402 manas 822 
 
15394 manas 823 
                    for r in result:
824 
                        row = followUpDispositionMap.get(r[0])+26
15402 manas 825 
                        if followUpDispositionMap.get(r[0]) == 1 or followUpDispositionMap.get(r[0]) == 2 or followUpDispositionMap.get(r[0]) == 3 :
15394 manas 826 
                            nonContactableData+=int(r[1])
827 
                        else:
828 
                            contactableData+=r[1]
829 
                        currentList.append(str(followUpDispositionMap.get(r[0])+1))
830 
                        column = agentId
15402 manas 831 
                        worksheet.write(row, columnId, r[1],center_alignment)
15394 manas 832 
                    remainingList = list(set(followUpList) - set(currentList))
833 
 
834 
                    for i,val in enumerate(remainingList):
835 
                        row = int(val)+25
836 
                        column = agentId
15402 manas 837 
                        worksheet.write(row, columnId, 0,center_alignment)
15394 manas 838 
                    totalDialedOut = contactableData+nonContactableData
15409 manas 839 
                    worksheet.write(25+12,columnId,round((contactableData/float(totalDialedOut))*100,2),center_alignment)
840 
                    worksheet.write(25+13,columnId,round((nonContactableData/float(totalDialedOut))*100,2),center_alignment)
841 
                    worksheet.write(25+14,columnId,totalDialedOut,center_alignment)
15394 manas 842 
                    conn.close()
843 
 
844 
                    name_query=AGENT_NAME_QUERY %(agentId)
845 
                    conn = getDbConnection()
846 
                    column=agentId
847 
                    cursor = conn.cursor()
848 
                    cursor.execute(name_query)
849 
                    result = cursor.fetchall()
850 
                    for r in result:
851 
                        worksheet.write(25,columnId,r,style)
852 
 
853 
                    conn.close()
854 
 
855 
 
856 
                    name_query=AGENT_FOLLOW_UP_QUERY_LOGIN_TIME %(agentId)
857 
                    conn = getDbConnection()
858 
                    column=agentId
859 
                    cursor = conn.cursor()
860 
                    cursor.execute(name_query)
861 
                    result = cursor.fetchall()
862 
                    loginTime=0
863 
                    for r in result:
864 
                        loginTime+=r[0].seconds
865 
 
866 
                    hours=loginTime/3600
867 
                    minutesLeft=(loginTime%3600)/60
15409 manas 868 
                    worksheet.write(25+15,columnId,str(hours)+':'+str(minutesLeft),center_alignment)
15394 manas 869 
                    conn.close()
870 
 
871 
                    name_query=AGENT_FOLLOW_UP_QUERY_DURATION %(agentId)
872 
                    conn = getDbConnection()
873 
                    column=agentId
874 
                    cursor = conn.cursor()
875 
                    cursor.execute(name_query)
876 
                    result = cursor.fetchall()
877 
                    loginTime=0
878 
                    for r in result:
879 
                        loginTime+=r[0]
880 
                    hours=loginTime/3600
881 
                    minutesLeft=(loginTime%3600)/60
15409 manas 882 
                    worksheet.write(25+16,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
15394 manas 883 
                    conn.close()
884 
 
15402 manas 885 
                    name_query=AGENT_FOLLOW_UP_QUERY_AHT %(agentId)
886 
                    conn = getDbConnection()
887 
                    column=agentId
888 
                    cursor = conn.cursor()
889 
                    cursor.execute(name_query)
890 
                    result = cursor.fetchall()
891 
                    loginTime=0
892 
                    for r in result:
893 
                        loginTime+=r[0]
894 
                    hours=loginTime/3600
895 
                    minutesLeft=(loginTime%3600)/60
15409 manas 896 
                    worksheet.write(25+17,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
15402 manas 897 
                    conn.close()
898 
 
899 
                    name_query=AGENT_FOLLOW_UP_QUERY_AIT %(agentId)
900 
                    conn = getDbConnection()
901 
                    column=agentId
902 
                    cursor = conn.cursor()
903 
                    cursor.execute(name_query)
904 
                    result = cursor.fetchall()
905 
                    loginTime=0
906 
                    for r in result:
907 
                        loginTime+=r[0]
908 
                    hours=loginTime/3600
909 
                    minutesLeft=(loginTime%3600)/60
15409 manas 910 
                    worksheet.write(25+18,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
15402 manas 911 
                    conn.close()
912 
 
15394 manas 913 
                agentId+=1
914 
                columnId+=1
915 
    workbook.save(TMP_FILE)
916 
 
917 
def generateOnBoardingCallingReport():
918 
    datesql=ONBOARDING_QUERY
919 
    conn = getDbConnection()
920 
 
921 
    cursor = conn.cursor()
922 
    cursor.execute(datesql)
923 
    result = cursor.fetchall()
924 
    rb = open_workbook(TMP_FILE,formatting_info=True)
925 
    workbook = copy(rb)
926 
 
927 
    worksheet = workbook.add_sheet("Onboarding")
928 
    boldStyle = xlwt.XFStyle()
929 
    newStyle= xlwt.XFStyle()
930 
    style = xlwt.XFStyle()
931 
    pattern = xlwt.Pattern()
932 
    pattern.pattern = xlwt.Pattern.SOLID_PATTERN
933 
    pattern.pattern_fore_colour = xlwt.Style.colour_map['yellow']
934 
    style.pattern = pattern
935 
    f = xlwt.Font()
936 
    f.bold = True
937 
    boldStyle.font = f
938 
 
939 
    column = 0
940 
    row = 0
941 
    currentList=[]
942 
 
943 
    worksheet.write(0,0,'Call Disposition Type',style)
944 
    worksheet.write(0,1,'Count',style)
945 
    worksheet.write(1, column, 'Call Later', newStyle)
946 
    worksheet.write(2,column, 'Ringing No Answer', newStyle)
947 
    worksheet.write(3,column, 'Not Reachable', newStyle)
948 
    worksheet.write(4,column, 'Switched Off', newStyle)
949 
    worksheet.write(5,column, 'Successful', newStyle)
950 
    worksheet.write(6,column, 'Contactable Data', newStyle)
951 
    worksheet.write(7,column, 'Non Contactable Data', newStyle)
952 
    worksheet.write(8,column, 'Agents Logged In', style)
953 
    worksheet.write(9,column, 'Average Login Time (In Hrs)', style)
954 
    worksheet.write(10,column, 'Total Dialed Out', style)
955 
    worksheet.write(11,column, 'Average Dialed Out per agent', style)
956 
    worksheet.write(12,column, 'Average Call Duration (In Hrs)', style)
15402 manas 957 
    worksheet.write(13,column, 'Average Handling Time (In Hrs)', style)
958 
    worksheet.write(14,column, 'Average Idle Time (In Hrs)', style)
15394 manas 959 
 
960 
    contactableData=0
961 
    nonContactableData=0
962 
    totalDispositions=0
963 
    for r in result:
964 
        row = onBoardingDispositionMap.get(r[0])+1
965 
        if onBoardingDispositionMap.get(r[0]) == 1 or onBoardingDispositionMap.get(r[0]) == 2 or onBoardingDispositionMap.get(r[0]) == 3:
966 
            nonContactableData+=int(r[1])
967 
        else:
968 
            contactableData+=r[1]
969 
        currentList.append(str(row))
970 
        column = 1
15402 manas 971 
        worksheet.write(row, column, r[1],center_alignment)
15394 manas 972 
 
973 
    remainingList = list(set(onBoardingList) - set(currentList))
15402 manas 974 
 
15394 manas 975 
    for i,val in enumerate(remainingList):
976 
        row = int(val)
977 
        column = 1
15402 manas 978 
        worksheet.write(row, column, 0,center_alignment)
15394 manas 979 
    totalDispositions=contactableData+nonContactableData
15402 manas 980 
    worksheet.write(6,1,round((contactableData/float(totalDispositions))*100,2),center_alignment)
981 
    worksheet.write(7,1,round((nonContactableData/float(totalDispositions))*100,2),center_alignment)
15394 manas 982 
 
983 
 
984 
    conn.close()
985 
    datesql=ONBOARDING_QUERY_LOGIN_TIME
986 
    conn = getDbConnection()
987 
 
988 
    cursor = conn.cursor()
989 
    cursor.execute(datesql)
990 
    result = cursor.fetchall()
991 
    agentLoginList=[]
992 
    averageLoginTime=0
993 
    loginTime=0
994 
    for r in result:
995 
        loginTime+=r[1].seconds
996 
        agentLoginList.append(str(r[0]))
997 
    averageLoginTime=loginTime/len(list(set(agentLoginList)))
998 
    hours=averageLoginTime/3600
999 
    minutesLeft=(averageLoginTime%3600)/60
15402 manas 1000 
    worksheet.write(8,1,len(list(set(agentLoginList))),center_alignment)
1001 
    worksheet.write(9,1,str(hours) + ':'+ str(minutesLeft),center_alignment)
1002 
    worksheet.write(10,1,totalDispositions,center_alignment)
1003 
    worksheet.write(11,1,(contactableData+nonContactableData)/len(list(set(agentLoginList))),center_alignment)
15394 manas 1004 
    conn.close()
1005 
    datesql=ONBOARDING_QUERY_DURATION
1006 
    conn = getDbConnection()
1007 
 
1008 
    cursor = conn.cursor()
1009 
    cursor.execute(datesql)
1010 
    result = cursor.fetchall()
1011 
    for r in result:
1012 
        totalCallDuration= r[0]
1013 
    averageCallDuration=totalCallDuration/len(list(set(agentLoginList)))
1014 
    hours=averageCallDuration/3600
1015 
    minutesLeft=(averageCallDuration%3600)/60
15402 manas 1016 
    worksheet.write(12,1,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
1017 
 
1018 
    conn.close()
1019 
    datesql=ONBOARDING_QUERY_AHT
1020 
    conn = getDbConnection()
1021 
 
1022 
    cursor = conn.cursor()
1023 
    cursor.execute(datesql)
1024 
    result = cursor.fetchall()
1025 
    for r in result:
1026 
        totalCallDuration= r[0]
1027 
    averageCallDuration=totalCallDuration/len(list(set(agentLoginList)))
1028 
    hours=averageCallDuration/3600
1029 
    minutesLeft=(averageCallDuration%3600)/60
1030 
    worksheet.write(13,1,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
1031 
    conn.close()
1032 
    datesql=ONBOARDING_QUERY_AIT
1033 
    conn = getDbConnection()
1034 
 
1035 
    cursor = conn.cursor()
1036 
    cursor.execute(datesql)
1037 
    result = cursor.fetchall()
1038 
    for r in result:
1039 
        totalCallDuration= r[0]
1040 
    averageCallDuration=totalCallDuration/len(list(set(agentLoginList)))
1041 
    hours=averageCallDuration/3600
1042 
    minutesLeft=(averageCallDuration%3600)/60
1043 
    worksheet.write(14,1,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
15394 manas 1044 
    workbook.save(TMP_FILE)
15402 manas 1045 
 
15394 manas 1046 
    #sendmail(["manas.kapoor@shop2020.in"], "", TMP_FILE, SUBJECT)
1047 
 
1048 
 
1049 
def generateAgentWiseOnboardingCallingReport():
1050 
 
1051 
    agentId=3
1052 
    rb = open_workbook(TMP_FILE,formatting_info=True)
1053 
    workbook = copy(rb)
1054 
    numberOfSheets=rb.nsheets
15402 manas 1055 
 
15394 manas 1056 
    sheet=rb.sheet_by_index(numberOfSheets-1)
1057 
    worksheet = workbook.get_sheet(numberOfSheets-1)
1058 
    boldStyle = xlwt.XFStyle()
1059 
    newStyle= xlwt.XFStyle()
1060 
    style = xlwt.XFStyle()
1061 
    pattern = xlwt.Pattern()
1062 
    pattern.pattern = xlwt.Pattern.SOLID_PATTERN
1063 
    pattern.pattern_fore_colour = xlwt.Style.colour_map['yellow']
1064 
    style.pattern = pattern
1065 
    f = xlwt.Font()
1066 
    f.bold = True
1067 
    boldStyle.font = f
1068 
 
1069 
    column = agentId
1070 
    row = 25
1071 
 
1072 
    worksheet.write(row,column-1,'Call Disposition Type',style)
1073 
    worksheet.write(row+1, column-1, 'Call Later', newStyle)
1074 
    worksheet.write(row+2,column-1, 'Ringing No Answer', newStyle)
1075 
    worksheet.write(row+3,column-1, 'Not Reachable', newStyle)
1076 
    worksheet.write(row+4,column-1, 'Switched Off', newStyle)
1077 
    worksheet.write(row+5,column-1, 'Successful', newStyle)
1078 
    worksheet.write(row+6,column-1, 'Contactable Data', newStyle)
1079 
    worksheet.write(row+7,column-1, 'Non Contactable Data', newStyle)
1080 
    worksheet.write(row+8,column-1, 'Total Dialed Out', style)
1081 
    worksheet.write(row+9,column-1, 'Login Time (In Hrs)', style)
1082 
    worksheet.write(row+10,column-1, 'Call Duration (In Hrs)', style)
15402 manas 1083 
    worksheet.write(row+11,column-1, 'Handling Time (In Hrs)', style)
1084 
    worksheet.write(row+12,column-1, 'Idle Time (In Hrs)', style)
15394 manas 1085 
    columnId=agentId
1086 
    while True:
15407 manas 1087 
            if agentId >20 :
15394 manas 1088 
                break
1089 
            else:
1090 
                datesql=AGENT_ONBOARDING_QUERY %(agentId)
1091 
                conn = getDbConnection()
1092 
 
1093 
                cursor = conn.cursor()
1094 
                cursor.execute(datesql)
1095 
                result = cursor.fetchall()
1096 
 
1097 
                currentList=[]
1098 
                contactableData=0
1099 
                nonContactableData=0
1100 
                if cursor.rowcount ==0:
1101 
                    agentId+=1
1102 
                    continue
1103 
                else:
15402 manas 1104 
 
15394 manas 1105 
                    for r in result:
1106 
                        row = onBoardingDispositionMap.get(r[0])+26
1107 
                        if onBoardingDispositionMap.get(r[0]) == 1 or onBoardingDispositionMap.get(r[0]) == 2 or onBoardingDispositionMap.get(r[0]) == 3 or followUpDispositionMap.get(r[0]) == 4:
1108 
                            nonContactableData+=int(r[1])
1109 
                        else:
1110 
                            contactableData+=r[1]
1111 
                        currentList.append(str(onBoardingDispositionMap.get(r[0])+1))
1112 
                        column = agentId
15402 manas 1113 
                        worksheet.write(row, columnId, r[1],center_alignment)
15394 manas 1114 
                    remainingList = list(set(onBoardingList) - set(currentList))
1115 
 
1116 
                    for i,val in enumerate(remainingList):
1117 
                        row = int(val)+25
1118 
                        column = agentId
15402 manas 1119 
                        worksheet.write(row, columnId, 0,center_alignment)
15394 manas 1120 
                    totalDialedOut = contactableData+nonContactableData
15402 manas 1121 
                    worksheet.write(25+6,columnId,round((contactableData/float(totalDialedOut))*100,2),center_alignment)
1122 
                    worksheet.write(25+7,columnId,round((nonContactableData/float(totalDialedOut))*100,2),center_alignment)
1123 
                    worksheet.write(25+8,columnId,totalDialedOut,center_alignment)
15394 manas 1124 
                    conn.close()
1125 
 
1126 
                    name_query=AGENT_NAME_QUERY %(agentId)
1127 
                    conn = getDbConnection()
1128 
                    column=agentId
1129 
                    cursor = conn.cursor()
1130 
                    cursor.execute(name_query)
1131 
                    result = cursor.fetchall()
1132 
                    for r in result:
1133 
                        worksheet.write(25,columnId,r,style)
1134 
                    conn.close()
1135 
 
1136 
 
15402 manas 1137 
                    name_query=AGENT_ONBOARDING_QUERY_LOGIN_TIME %(agentId)
15394 manas 1138 
                    conn = getDbConnection()
1139 
                    column=agentId
1140 
                    cursor = conn.cursor()
1141 
                    cursor.execute(name_query)
1142 
                    result = cursor.fetchall()
1143 
                    loginTime=0
1144 
                    for r in result:
1145 
                        loginTime+=r[0].seconds
1146 
 
1147 
                    hours=loginTime/3600
1148 
                    minutesLeft=(loginTime%3600)/60
15402 manas 1149 
                    worksheet.write(25+9,columnId,str(hours)+':'+str(minutesLeft),center_alignment)
15394 manas 1150 
                    conn.close()
1151 
 
15402 manas 1152 
                    name_query=AGENT_ONBOARDING_QUERY_DURATION %(agentId)
15394 manas 1153 
                    conn = getDbConnection()
1154 
                    column=agentId
1155 
                    cursor = conn.cursor()
1156 
                    cursor.execute(name_query)
1157 
                    result = cursor.fetchall()
1158 
                    loginTime=0
1159 
                    for r in result:
1160 
                        loginTime+=r[0]
1161 
                    hours=loginTime/3600
1162 
                    minutesLeft=(loginTime%3600)/60
15402 manas 1163 
                    worksheet.write(25+10,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
15394 manas 1164 
                    conn.close()
1165 
 
15402 manas 1166 
                    name_query=AGENT_ONBOARDING_QUERY_AHT %(agentId)
1167 
                    conn = getDbConnection()
1168 
                    column=agentId
1169 
                    cursor = conn.cursor()
1170 
                    cursor.execute(name_query)
1171 
                    result = cursor.fetchall()
1172 
                    loginTime=0
1173 
                    for r in result:
1174 
                        loginTime+=r[0]
1175 
                    hours=loginTime/3600
1176 
                    minutesLeft=(loginTime%3600)/60
1177 
                    worksheet.write(25+11,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
1178 
                    conn.close()
1179 
 
1180 
                    name_query=AGENT_ONBOARDING_QUERY_AIT %(agentId)
1181 
                    conn = getDbConnection()
1182 
                    column=agentId
1183 
                    cursor = conn.cursor()
1184 
                    cursor.execute(name_query)
1185 
                    result = cursor.fetchall()
1186 
                    loginTime=0
1187 
                    for r in result:
1188 
                        loginTime+=r[0]
1189 
                    hours=loginTime/3600
1190 
                    minutesLeft=(loginTime%3600)/60
1191 
                    worksheet.write(25+12,columnId,str(int(hours))+':'+str(int(minutesLeft)),center_alignment)
1192 
                    conn.close()
1193 
 
15394 manas 1194 
                agentId+=1
1195 
                columnId+=1
1196 
    workbook.save(TMP_FILE)
1197 
 
1198 
 
1199 
 
1200 
def main():
1201 
    generateFreshCallingReport()
1202 
    generateAgentWiseFreshCallingReport()
1203 
    generateFollowUpCallingReport()
1204 
    generateAgentWiseFollowupCallingReport()
1205 
    generateOnBoardingCallingReport()
1206 
    generateAgentWiseOnboardingCallingReport()
15478 amit.gupta 1207 
    sendmail(["manas.kapoor@shop2020.in","amit.sirohi@shop2020.in","rajneesh.arora@saholic.com","ritesh.chauhan@shop2020.in", "shailesh.kumar@shop2020.in"], "", TMP_FILE, SUBJECT)
1208 
    #sendmail(["manas.kapoor@shop2020.in"], "", TMP_FILE, SUBJECT)
15402 manas 1209 
 
15394 manas 1210 
def sendmail(email, message, fileName, title):
1211 
    if email == "":
1212 
        return
1213 
    mailServer = smtplib.SMTP(SMTP_SERVER, SMTP_PORT)
1214 
    mailServer.ehlo()
1215 
    mailServer.starttls()
1216 
    mailServer.ehlo()
1217 
 
1218 
    # Create the container (outer) email message.
1219 
    msg = MIMEMultipart()
1220 
    msg['Subject'] = title
1221 
    msg.preamble = title
15441 manas 1222 
    message="Total Activations :" + str(TotalActivations)
1223 
    message1="Links Converted :" + str(Converted)
1224 
    message2="Total Agents Logged In :" + str(AgentsLoggedIn)
15442 manas 1225 
    html_msg = MIMEText(message+"<br>"+message1+"<br>"+message2, 'html')
15394 manas 1226 
    msg.attach(html_msg)
1227 
 
1228 
    fileMsg = MIMEBase('application', 'vnd.ms-excel')
1229 
    fileMsg.set_payload(file(TMP_FILE).read())
1230 
    encoders.encode_base64(fileMsg)
1231 
    fileMsg.add_header('Content-Disposition', 'attachment;filename=' + fileName)
1232 
    msg.attach(fileMsg)
15402 manas 1233 
 
15478 amit.gupta 1234 
    MAILTO = ['manas.kapoor@saholic.com','amit.sirohi@shop2020.in','rajneesh.arora@saholic.com', 'ritesh.chauhan@shop2020.in', 'shailesh.kumar@shop2020.in']
1235 
    #MAILTO = ['manas.kapoor@saholic.com']
15394 manas 1236 
    mailServer.login(SENDER, PASSWORD)
1237 
    mailServer.sendmail(PASSWORD, MAILTO, msg.as_string())
1238 
 
1239 
if __name__ == '__main__':
1240 
    main()