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<h2>faq</h2>

<div class="faq-head" onclick="toggleFaq(event)">Account & Orders<span>+</span></div>

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  <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>How can I place order online?</div>

  <div class="ans" style="display:none">

    Please follow the below steps:

      <ul>

        <li>Firstly, register yourself on www.saholic.com with a valid shipping address.</li>

        <li>Select your handset from www.saholic.com and click on 'Add to Cart'.</li>

        <li>Click on 'Enter Shipping Info'.</li>

        <li>Confirm the shipping information and then click on 'Proceed to Payment'.</li>

        <li>Select the payment option from 6 available options on left hand menu and make payment.</li>

        <li>Your order will be placed successfully once payment is made. </li>

      </ul>

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  <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>What is Cash on Delivery?</div>

  <div class="ans" style="display:none">In this mode of payment that allows you to make the payment in cash on receiving the product at your door step.</div>

  <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>How Can I check that my order has been confirmed or not?</div>

  <div class="ans" style="display:none">In Cash on Delivery order (COD) you can confirm your order in three ways. Once the order is placed, your order status changes to submitted for processing. You can confirm the order by any of the below mentioned methods.

    <ul>

      <li>You will get a confirmation call from our customer support just after placing the order.</li>

      <li>You can call our customer support team on 0120-247997 for order confirmation.</li>

      <li>You can confirm your order via replying on our email.</li>

    </ul>

    </div>

  <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>How can I check my order status myself?</div>

  <div class="ans" style="display:none">

    To check your order status first you need to login to www.saholic.com with your saholic user id and password from option “Existing Users Sign In ” available the top right corner of the home page. Then go to My Account option and check the order status in Open Orders.

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  <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>

    Why don't we send messages to buyers regarding purchase and delivery status?

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  <div class="ans" style="display:none">

    Currently we inform users only via email, but we are working on SMS notifications and soon it will be active.

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<div class="faq-head" onclick="toggleFaq(event)">Shopping<span>+</span></div>

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    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>Can you help me selecting a better mobile phone?</div>

    <div class="ans" style="display:none">There are various categories available on www.saholic.com (Business phones, Android phones, Dual-SIM phones, Windows phones, Touchscreen phones, Basic phones etc) which help you  filter the phones and let you choose the phone quickly. You can also filter your product based on price range, features, stock status etc. Also, there is compare option wherein you can have detailed comparison of up to 5 mobile phones.</div>

    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>What should I do if the product you chose is out of stock?</div>

    <div class="ans" style="display:none">We try to restock 'out of stock' products as soon as we can. We also notify users when we have the product back in stock. To avail of this Notification feature, you can click on the 'Buy Now' button, you will be taken to 'Notify Me' option, just put in your email id and we shall update you once we get the product back in stock.</div>

    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>Are there any hidden charges/extra TAX applicable?</div>

    <div class="ans" style="display:none">There are no hidden charges /extra TAX applicable, the price is inclusive of all the taxes.</div>

    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>How can I apply discount coupons to my purchases?</div>

    <div class="ans" style="display:none">To apply the discount coupon, you need to enter the discount coupon code in the respective box while placing the order.</div>

    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>Where can I get discount coupons?</div>

    <div class="ans" style="display:none">Please visit our Facebook page and like it. Check that page frequently for offers and discount coupons.</div>

    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>How to check which colors are available for a given product?</div>

    <div class="ans" style="display:none">The colors available in the The only color is available which is on the color drop down list. In case color drop down list is not available then we need to guide the customer as per “Look and feel” option. Also, we will ask from our backend team regarding availability of color in warehouse and then intimate customer accordingly.</div>

    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>What is Mobile theft insurance?</div>

    <div class="ans" style="display:none">When you buy a mobile on Saholic, you can choose to buy 1 year WorldWide theft insurance at an all inclusive nominal fee of 1.5% of price of your mobile. Remember, the insurance is for stolen mobiles, not misplaced mobiles. For more insurance on this, please see this page. <a href="#">http://www.saholic.com/static/insurance-terms</a></div>

    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>Will I get discount on my next purchase?</div>

    <div class="ans" style="display:none">That depends on two things: <ul>

        <li>1. Availability of existing promotional campaigns that we are running, and</li>

        <li> 2. Availability of the product in our stocks.</li> </ul> We also send out promotional newsletters with latest discounts and other offers at a regular intervals to all our customers.</div>

    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>Can I avail “On time Guarantee” on cash on delivery order? </div>

    <div class="ans" style="display:none">Currently this service is only available for prepaid order which were placed via Debit or credit card depending upon there are pincode.</div>

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<div class="faq-head" onclick="toggleFaq(event)">Payments<span>+</span></div>

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    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>How many payment options are available to me?</div>

    <div class="ans" style="display:none">The payment options available on Saholic are Cash on Delivery, EMI (Only for Select Credit Cards), Cash Cards, Debit Card, Credit Card or Net Banking.</div>

    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>Where can get a list of Credit cards offering EMIs, interest rates and tenures.</div>

    <div class="ans" style="display:none">You can find all these details on this page - [To create - EMI page URL]</div>

    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>How can I avail EMI on my purchases?</div>

    <div class="ans" style="display:none">Select the product and go to BUY NOW option than fill up your address and other details after that you will find EMI option on the payment page from which you can choose select credit card and tenure according to you, after that you will be redirected to the payment gateway and put your card details once your order was placed you can check details on your MY ACCOUNT section and you will also get a email for successfully placed order.</div>

    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>Is EMI available on debit card and cash on delivery?</div>

    <div class="ans" style="display:none">No. EMI facility is only available on select credit cards, which are mentioned on our website. This is due to existing bank regulations.</div>

    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>What if my payment got deducted and order is not getting processed?</div>

    <div class="ans" style="display:none">In this case, please contact our customer support team. Or, you can send us an email with your deduction details. We will check this with our payment gateway and your order will be processed. Or, we'll refund your amount.</div>

    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>How do I get the refund after cancelling my order?</div>

    <div class="ans" style="display:none">We process the refund through the same mode as we do with the payment. If you made the payment through Credit Card/ Debit Card/ Net Banking, we will refund the amount to the same credit card/Debit Card/Net Banking account.</div>

    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>Is there is any deduction if I cancel my order?</div>

    <div class="ans" style="display:none">It depends on the Payment Gateway used during the transaction. For example:

      <p>

    HDFC Gateway: Your whole amount will be refunded automatically by the Payment gateway within 10-30 days if your order is not in billing state (roughly, this means we have not received the payment from your bank through the Gateway). If you have cancelled the product in the billing state (i.e. We have received the payment from your bank through the Gateway) then 2-3% Gateway charges of the order value, as well as EMI charges (If you have opted for EMIs) will be deducted by your card issuing bank if any.</p>

    <p>

    Innoviti Gateway : If you have placed EMI order (except HDFC credit card) Payment Gateway charges will be deducted and your EMI charged will deducted by your card issuing bank. (This is regardless of your order being in billing state or not).</p>

    <p>EBS Gateway: Your whole amount will be refunded by us within 10-12 days if your order is not in billing state (please see above – HDFC bank case). After billing, if you cancelled the product, then 2-3% gateway charges of the order value and EMI charges will be deducted by your card issuing bank if any.</p>

    <p>

    Please note that all NetBanking orders are routed through EBS. So, if you have paid using NetBanking and you want refunds, please first contact our customer support team to expedite the process.

    </p>

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<div class="faq-head" onclick="toggleFaq(event)">Shipping & Courier<span>+</span></div>

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    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>What is your 'On time guarantee'?</div>

    <div class="ans" style="display:none">If we fail to deliver an order later than promised we will compensate you. We give Rs. 50 Gift vouchers for every day's delay up to a maximum of… (please fill this)<br/>

This Guarantee is Valid on all Mobiles, Cameras, Laptops, Tablets and Accessories above Rs. 2000 in value. For more on our On-Time Guarantee, please see this page <a href="#">http://www.saholic.com/static/on-time-guarantee</a>

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    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>I am in remote location. Can you still deliver to me?</div>

    <div class="ans" style="display:none">It depends on your primary address pin code mention in your account you need to place it. In the Area Pin code window which you get after you have clicked on the Product image.

If your pin code is serviceable then it will show number of business days required for deliver of that product. And if it is not serviceable then it will show “This Location is not serviceable”.

</div>

    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>I am currently not in India. Can you deliver outside?</div>

    <div class="ans" style="display:none">Currently we are servicing the Indian locations only.You can order it via a friend in India.

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    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>How do I know about the courier service you are using?</div>

    <div class="ans" style="display:none">Once we ship the product to you, we send you all details regarding courier and tracking data to your registered email ID and you can also check the delivery status on Open order Section of My account.</div>

    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>Is there is any extra charges for the delivery?</div>

    <div class="ans" style="display:none">No, there is no extra charges for delivery.</div>

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<div class="faq-head" onclick="toggleFaq(event)">Cancellations, Returns & Refunds<span>+</span></div>

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    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>How can I cancel the order?</div>

    <div class="ans" style="display:none">If you want to cancel your order please fill the online Order Cancellation form on this link <a href="<?php echo base_url().'contact'?>">http://m.saholic.com/contact-us</a>

Or you initiate you cancellation from your open order before shipping, after that you need contact our customer support. Unfortunately order cannot be cancelled after shipping.

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    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>What is Saholic's return policy?</div>

    <div class="ans" style="display:none">We only accept returns if the item received by you is different from what you had ordered or is received in damaged condition. For this, you have to inform us within 24-48 hours of you receiving the product.

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    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>How do I return a Damaged product?</div>

    <div class="ans" style="display:none">In this case you need to contact our customer support team within 24-48 hrs via making call or you can write us an email with snapshot of damaged product on help@saholic.com

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    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>What If I found a defect after opening the product?</div>

    <div class="ans" style="display:none">In this case, you need to contact the phone brand's nearest service center and get the DOA (Dead on Arrival) or DAP (Dead After Purchase) certificate from them, after that please inform us. We'll arrange the pickup from your address, and once we receive the product in our warehouse, we'll ship the replacement at earliest (Subject to availability).

<br/><br/>

In case of accessories, please inform us as soon as possible. If your issue qualifies for a return, then we will arrange the pickup from your location and once we receive the product at our warehouse, we'll replace your product at earliest (Subject to availability).

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    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>What is DOA or DAP certificate?</div>

    <div class="ans" style="display:none">DOA (Dead on arrival) or DAP(Dead after purchase) is provided by the phone brand's Authorised Service Center within 7 days of purchasing the product. If you face any problems with the Authorised Service Center, please contact our customer support team on 0120-247997.</div>

<div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>What if I cancelled the order after shipping?</div>

    <div class="ans" style="display:none">If your cancellation request is received after we have shipped your order, we will deduct the courier charges in addition to the bank charges from your refund amount. We will be able to refund this amount once the shipment reaches back to our warehouse.</div>

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<div class="faq-head" onclick="toggleFaq(event)">Troubleshooting<span>+</span></div>

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    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>Whom can I contact if I require troubleshooting with a phone?</div>

    <div class="ans" style="display:none">You need to contact the customer care number of the brand of mobile which you had purchased.

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   <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>How do I contact you?</div>

    <div class="ans" style="display:none">Our Mailing Address: Spice Online Retail Pvt. Ltd.

      <p>Spice Global Knowledge Park (Ist Floor)

      19A-19B, Sector 125,<br/>

      Noida - 201301 (UP)<br/></p>

      <p>Our Landline Phone Number: 0120-2479977<br/></p>

      <p>Our Email: <a href="mailto:help@saholic.com">help@saholic.com</a></p>

</div>

    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>How can I check what are package contents?</div>

    <div class="ans" style="display:none">You can check for package contents on the product page itself. Just go to 'package contents' link on the left.

</div>

    <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>What do I do if I am unable to receive emails from you?</div>

    <div class="ans" style="display:none">This is an exception. Due to any technical glitch from our side, if you are unable to receive emails from us, get in touch with our 24*7 customer service team.

</div>

   <div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>I am having trouble logging in. What do I do?</div>

    <div class="ans" style="display:none">In case, you are unable to login, get in touch with our Customer Service team or email us at help@saholic.com.</div>

<div class="qst" onclick="showAns(event)" data-status="contracted"><span>Q. </span>Where can I get more help with Recharge-related issues?</div>

    <div class="ans" style="display:none">Please check the Recharge-specific FAQs here <a href="<?php echo base_url()?>recharge-faq">http://m.saholic.com/recharge-faq</a></div>

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