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Rev Author Line No. Line
2749 vikas 1 
var orderTable;
2 
var cartTable;
3096 mandeep.dh 3 
 
3090 mandeep.dh 4 
function loadUserPane(domId, userId) {
3228 mandeep.dh 5 
    $.ajax({
6 
        type : "GET",
7 
        url : "/crm/user-info?userId=" + userId,
8 
        success : function(response) {
9 
            $('#' + domId).html(response);
10 
        }
11 
    });
2674 vikas 12 
}
13 
 
3228 mandeep.dh 14 
function loadOrderPane(domId, userId, orderId) {
15 
    $.ajax({
16 
        type : "GET",
17 
        url : "/crm/user-orders?userId=" + userId,
18 
        success : function(response) {
19 
            $('#' + domId).html(response);
3499 mandeep.dh 20 
            loadOrderInfo("bottom-infopane", orderId);
3228 mandeep.dh 21 
            orderTable = $('#user-orders').dataTable({
22 
                "aaSorting" : [ [ 1, 'desc' ] ],
4241 anupam.sin 23 
              "bAutoWidth": false,
24 
              "aoColumns" : [{ "sWidth": "16%" },//order id
25 
                             { "sWidth": "30%" },//item desc
26 
                             { "sWidth": "16%" },//created
27 
                             { "sWidth": "8%" },//amount
28 
                             { "sWidth": "17%" },//status
29 
                             { "sWidth": "9%" }],//mobile no.
3996 mandeep.dh 30 
                "fnDrawCallback": function() { truncateText(125); },
4605 anupam.sin 31 
                "iDisplayLength" : 10,
3339 mandeep.dh 32 
                "sDom" : 'T<"clear">lfrtip',
33 
                "oTableTools" : {
34 
                    "sSwfPath" : "swf/copy_cvs_xls_pdf.swf"
35 
                },
3228 mandeep.dh 36 
                "aLengthMenu" : [ [ 5, 10, 20, -1 ], [ 5, 10, 20, "All" ] ]
37 
            });
38 
        }
39 
    });
2674 vikas 40 
}
41 
 
3228 mandeep.dh 42 
function loadCartPane(domId, userId, cartId) {
43 
    $.ajax({
44 
        type : "GET",
45 
        url : "/crm/user-cart?userId=" + userId + "&cartId=" + cartId,
46 
        success : function(response) {
47 
            $('#' + domId).html(response);
48 
            cartTable = $('#user-cart').dataTable({
49 
                "aaSorting" : [ [ 1, 'desc' ] ],
4241 anupam.sin 50 
              "bAutoWidth": false,
51 
              "aoColumns" : [{ "sWidth": "32%" },//name
52 
                             { "sWidth": "9%" },//quantity
53 
                             { "sWidth": "16%" },//actual price
54 
                             { "sWidth": "16%" },//discounted price
55 
                             { "sWidth": "9%" },//estimate
56 
                             { "sWidth": "18%" }],//created on
3228 mandeep.dh 57 
                "iDisplayLength" : 10,
3339 mandeep.dh 58 
                "sDom" : 'T<"clear">lfrtip',
59 
                "oTableTools" : {
60 
                    "sSwfPath" : "swf/copy_cvs_xls_pdf.swf"
61 
                },
3228 mandeep.dh 62 
                "aLengthMenu" : [ [ 5, 10, 20, -1 ], [ 5, 10, 20, "All" ] ]
63 
            });
64 
        }
65 
    });
2714 vikas 66 
}
67 
 
3499 mandeep.dh 68 
function loadOrderInfo(domId, orderId) {
3228 mandeep.dh 69 
    $.ajax({
70 
        type : "GET",
3499 mandeep.dh 71 
        url : "/crm/user-order-info?orderId=" + orderId,
3228 mandeep.dh 72 
        success : function(response) {
73 
            $('#' + domId).html(response);
3220 mandeep.dh 74 
 
3228 mandeep.dh 75 
            var trId = 'order-row-' + orderId;
76 
            if (orderTable != null) {
77 
                for ( var index in orderTable.fnGetNodes()) {
78 
                    var item = orderTable.fnGetNodes()[index];
79 
                    if ($(item).attr('id') == trId) {
80 
                        orderTable.fnDisplayRow(item);
81 
                        break;
82 
                    }
83 
                }
84 
            }
3220 mandeep.dh 85 
 
3228 mandeep.dh 86 
            $('#user-orders tr').removeClass('selected');
87 
            $('#order-row-' + orderId).addClass('selected');
88 
        }
89 
    });
2714 vikas 90 
}
91 
 
3228 mandeep.dh 92 
function loadLineInfo(domId, userId, itemId) {
93 
    $.ajax({
94 
        type : "GET",
95 
        url : "/crm/user-line-info?userId=" + userId + "&itemId=" + itemId,
96 
        success : function(response) {
97 
            $('#' + domId).html(response);
98 
            $('#user-cart tr').removeClass('selected');
99 
            $('#cart-row-' + itemId).addClass('selected');
100 
        }
101 
    });
2830 vikas 102 
}
103 
 
3228 mandeep.dh 104 
function loadTicketInfo(domId, ticketId, ticketTable, activityId) {
105 
    $.ajax({
106 
        type : "GET",
3405 mandeep.dh 107 
        url : "/crm/tickets/" + ticketId + "/edit",
3228 mandeep.dh 108 
        success : function(response) {
109 
            $('#' + domId).html(response);
3206 mandeep.dh 110 
 
3228 mandeep.dh 111 
            var trId = 'ticket-row-' + ticketId;
112 
            if (ticketTable != null) {
113 
                for ( var index in ticketTable.fnGetNodes()) {
114 
                    var item = ticketTable.fnGetNodes()[index];
115 
                    if ($(item).attr('id') == trId) {
116 
                        ticketTable.fnDisplayRow(item);
117 
                        break;
118 
                    }
119 
                }
120 
            }
3206 mandeep.dh 121 
 
3228 mandeep.dh 122 
            $('#tickets tr').removeClass('selected');
123 
            $('#' + trId).addClass('selected');
124 
 
125 
            // For tickets accessed from activity page
126 
            if (activityId != null) {
3339 mandeep.dh 127 
                $('#activity tr').removeClass('selected');
3228 mandeep.dh 128 
                $('#activity-row-' + activityId).addClass('selected');
129 
            }
3546 mandeep.dh 130 
 
131 
            $('#order-table').dataTable({
132 
                "aaSorting" : [ [ 2, 'desc' ] ],
4241 anupam.sin 133 
//            "bAutoWidth": false,
134 
//            "aoColumns" : [{ "sWidth": "5%" },
135 
//                           { "sWidth": "20%" },
136 
//                           { "sWidth": "20%" },
137 
//                           { "sWidth": "12.5%" },
138 
//                           { "sWidth": "12.5%" },
139 
//                           { "sWidth": "10%" },
140 
//                           { "sWidth": "10%" },
141 
//                           { "sWidth": "10%" }],
4605 anupam.sin 142 
                "iDisplayLength" : 10,
3546 mandeep.dh 143 
                "fnDrawCallback": function() {truncateText(100);},
144 
                "aLengthMenu" : [ [ 5, 10, 20, -1 ], [ 5, 10, 20, "All" ] ]
145 
            });
3228 mandeep.dh 146 
        }
147 
    });
3090 mandeep.dh 148 
}
149 
 
3405 mandeep.dh 150 
function createTicketDataTable(domId) {
3499 mandeep.dh 151 
    var ticketsTable = $('#' + domId).dataTable({
4142 mandeep.dh 152 
         "aaSorting" : [ [ 3, 'asc' ] ],
4241 anupam.sin 153 
         "bAutoWidth": false,
154 
         "aoColumns" : [{ "sWidth": "9%" },//ticket id
155 
                        { "sWidth": "16%" },//customer id or Description when orderId is set
156 
                        { "sWidth": "21%" },//category id
157 
                        { "sWidth": "13%" },//date created
158 
                        { "sWidth": "13%" },//date closed
159 
                        { "sWidth": "12%" },//assignee
160 
                        { "sWidth": "8%" },//status
161 
                        { "sWidth": "8%" }],//priority
3546 mandeep.dh 162 
        "fnDrawCallback": function() {truncateText(85);},
4605 anupam.sin 163 
        "iDisplayLength" : 10,
3339 mandeep.dh 164 
        "sDom" : 'T<"clear">lfrtip',
165 
        "oTableTools" : {
5203 amar.kumar 166 
            "sSwfPath" : "swf/copy_cvs_xls_pdf.swf",
167 
            "sExtends": "csv",
168 
            "sFieldSeperator": "`"
3339 mandeep.dh 169 
        },
170 
        "aLengthMenu" : [ [ 5, 10, 20, -1 ], [ 5, 10, 20, "All" ] ]
171 
    });
3499 mandeep.dh 172 
 
173 
    return ticketsTable;
3339 mandeep.dh 174 
}
175 
 
4241 anupam.sin 176 
function loadActivityDescription(domId, aActivityId) {
5521 amar.kumar 177 
	if($(aActivityId).attr('isRead')=="true") {
178 
		$('#' + domId).html("<h4>Activity Description :</h4><pre>" + $(aActivityId).parent().siblings('td[id="activity-description"]').attr('title') + '</pre>');
179 
	} else {
180 
		$('#' + domId).html("<h4>Activity Description :</h4><pre>" + $(aActivityId).parent().siblings('td[id="activity-description"]').attr('title') +
181 
				'</pre><br/><input type="button" value="Mark as read" activityid="'+ $(aActivityId).attr('activityid') +'" id="mark-as-read">');
182 
	}
4241 anupam.sin 183 
    $('#activity-table tr').removeClass('selected');
184 
    $(aActivityId).parent().parent().addClass('selected');
185 
}
186 
 
3422 mandeep.dh 187 
function loadActivityInfo(domId, activityId) {
3228 mandeep.dh 188 
    $.ajax({
189 
        type : "GET",
3422 mandeep.dh 190 
        url : "/crm/activity-info?activityId=" + activityId,
3228 mandeep.dh 191 
        success : function(response) {
192 
            $('#' + domId).html(response);
3339 mandeep.dh 193 
            $('#activity tr').removeClass('selected');
3228 mandeep.dh 194 
            $('#activity-row-' + activityId).addClass('selected');
3390 mandeep.dh 195 
            $('#activity').css('table-layout', 'fixed');
3228 mandeep.dh 196 
        }
197 
    });
3090 mandeep.dh 198 
}
199 
 
3405 mandeep.dh 200 
function createActivityDataTable(domId) {
3499 mandeep.dh 201 
    var activityTable = $('#' + domId).dataTable({
3339 mandeep.dh 202 
        "aaSorting" : [ [ 4, 'desc' ] ],
4241 anupam.sin 203 
     "bAutoWidth": false,
5203 amar.kumar 204 
      "aoColumns" : [{ "sWidth": "7%" },//id
205 
                     { "sWidth": "18%" },//activity type
206 
                     { "sWidth": "11%" },//description
207 
                     { "sWidth": "11%" },//timestamp
4241 anupam.sin 208 
                     { "sWidth": "12%" },//creator
5203 amar.kumar 209 
                     { "sWidth": "6%" },//customer id
210 
                     { "sWidth": "7%" },//ticket id
211 
                     { "sWidth": "7%" },//ticket status
212 
                     { "sWidth": "12%" },//category
213 
                     { "sWidth": "9%" }],//contact number
4605 anupam.sin 214 
        "iDisplayLength" : 10,
3339 mandeep.dh 215 
        "sDom" : 'T<"clear">lfrtip',
3546 mandeep.dh 216 
        "fnDrawCallback": function() {truncateText(95);},
3339 mandeep.dh 217 
        "oTableTools" : {
5203 amar.kumar 218 
            "sSwfPath" : "swf/copy_cvs_xls_pdf.swf",
219 
            "sExtends": "csv",
220 
            "sFieldSeperator": "`"
3339 mandeep.dh 221 
        },
222 
        "aLengthMenu" : [ [ 5, 10, 20, -1 ], [ 5, 10, 20, "All" ] ]
223 
    });
3499 mandeep.dh 224 
 
225 
    return activityTable;
3339 mandeep.dh 226 
}
227 
 
4793 amar.kumar 228 
function loadAgentsInfo(domId) {
229 
	$.ajax({
230 
		type    : "GET",
231 
		url	    : "/crm/agent",
232 
		success : function(response) {
233 
			$('#' + domId).html(response);
234 
 
235 
			var agentTable = $('#agents').dataTable({
236 
                "aaSorting" : [ [ 1, 'asc' ] ],
237 
                "bAutoWidth": false,
238 
                "aoColumns" : [{ "sWidth": "12%", "sSortDataType": "dom-text", "sType": "numeric" },//AgentID
239 
                               { "sWidth": "35%" },//Agent Name
240 
                               { "sWidth": "40%" },//Email ID
241 
                               { "sWidth": "13%", "sSortDataType": "dom-text", "sType": "numeric"}],//Manager ID
242 
                "iDisplayLength" : 10,
243 
                "sDom" : 'T<"clear">lfrtip',
244 
                "oTableTools" : {
245 
                    "sSwfPath" : "swf/copy_cvs_xls_pdf.swf"
246 
                },
247 
            });
248 
		}
249 
	});
250 
}
251 
 
3405 mandeep.dh 252 
function loadTicketCreationForm(domId, params) {
3228 mandeep.dh 253 
    $.ajax({
254 
        type : "GET",
3339 mandeep.dh 255 
        url : "/crm/tickets/new",
3405 mandeep.dh 256 
        data : params,
3339 mandeep.dh 257 
        success : function(response) {
258 
            $('#' + domId).html(response);
259 
        }
260 
    });
261 
}
262 
 
3405 mandeep.dh 263 
function loadActivityCreationForm(domId, params) {
3339 mandeep.dh 264 
    $.ajax({
265 
        type : "GET",
266 
        url : "/crm/activity/new",
3405 mandeep.dh 267 
        data : params,
3339 mandeep.dh 268 
        success : function(response) {
269 
            $('#' + domId).html(response);
270 
        }
271 
    });
272 
}
273 
 
3090 mandeep.dh 274 
function updateTicket(domId, ticketId, params) {
3228 mandeep.dh 275 
    $.ajax({
4782 mandeep.dh 276 
        type : "POST",
277 
        url : "/crm/tickets!update?id=" + ticketId,
278 
        data : params,
3228 mandeep.dh 279 
        success : function(response) {
3339 mandeep.dh 280 
            var ticketTable = $('table[id$="tickets"]');
281 
            if (ticketTable.length == 1) {
282 
                var rowIndex = ticketTable.dataTable().fnGetPosition($('tr#ticket-row-' + ticketId)[0]);
283 
                var responseObj = jQuery(response);
3546 mandeep.dh 284 
                var actionMessages = responseObj.find('#action-messages').html();
3339 mandeep.dh 285 
                responseObj.find('#ticket-row-' + ticketId).children().each(
286 
                        function(i, item) {
287 
                            var th = responseObj.find('th').eq(i);
288 
                            if (th.text() == "Ticket Id") {
289 
                                return;
290 
                            }
291 
 
292 
                            var thOld = ticketTable.find('th').filter(
293 
                                    function(index) {
294 
                                        if ($(this).text() == th.text()) {
295 
                                            return true;
296 
                                        }
297 
 
298 
                                        return false;
299 
                                    });
300 
 
4249 anupam.sin 301 
                            if ($(thOld).length != 0) {
3339 mandeep.dh 302 
                                ticketTable.dataTable().fnUpdate($(item).text(), rowIndex, $(thOld).index(), true, false);
303 
                            }
304 
                        });
305 
 
3546 mandeep.dh 306 
                loadTicketInfo("bottom-infopane", ticketId, ticketTable.dataTable(), null);
3339 mandeep.dh 307 
                ticketTable.css('table-layout', 'fixed');
3546 mandeep.dh 308 
 
309 
                var alertString = jQuery.trim(actionMessages);
310 
                if (alertString != '') {
311 
                    alert(alertString);
312 
                }
3339 mandeep.dh 313 
            }
314 
            else {
315 
                loadTicketInfo("bottom-infopane", ticketId, null, null);
316 
            }
317 
 
3499 mandeep.dh 318 
            truncateText(85);
3339 mandeep.dh 319 
        }
320 
    });
321 
}
322 
 
3090 mandeep.dh 323 
function createTicket(domId, params) {
3228 mandeep.dh 324 
    $.ajax({
325 
        type : "POST",
3339 mandeep.dh 326 
        url : "/crm/tickets",
3228 mandeep.dh 327 
        data : params,
328 
        success : function(response) {
329 
            $('#' + domId).html(response);
3405 mandeep.dh 330 
            var ticketTable = createTicketDataTable('tickets');
3228 mandeep.dh 331 
        }
332 
    });
3090 mandeep.dh 333 
}
334 
 
4793 amar.kumar 335 
function createAgent(params, managerId){
336 
	$.ajax({
337 
		type : "POST",
338 
		url : "/crm/agent!createAgent?managerId="+managerId,
339 
		data : params,
340 
		success : function(response) {
341 
			alert("Agent created with the specified information");
342 
			$.colorbox.close();
343 
			$('#infopane').html(response);
344 
			var agentTable = $('#agents').dataTable({
345 
                "aaSorting" : [ [ 1, 'asc' ] ],
346 
                "bAutoWidth": false,
347 
                "aoColumns" : [{ "sWidth": "12%", "sSortDataType": "dom-text", "sType": "numeric" },//AgentID
348 
                               { "sWidth": "35%" },//Agent Name
349 
                               { "sWidth": "40%" },//Email ID
350 
                               { "sWidth": "13%", "sSortDataType": "dom-text", "sType": "numeric"}],//Manager ID
351 
                "iDisplayLength" : 10,
352 
                "sDom" : 'T<"clear">lfrtip',
353 
                "oTableTools" : {
354 
                    "sSwfPath" : "swf/copy_cvs_xls_pdf.swf"
355 
                },
356 
            });
357 
		}
358 
	});
359 
}
360 
 
5168 amar.kumar 361 
function changeAgentRole(params){
362 
	$.ajax({
363 
		type : "POST",
364 
		url : "/crm/agent!changeAgentRole",
365 
		data : params,
366 
		success : function(response) {
367 
			alert("Agent role changed");
368 
			$.colorbox.close();
369 
			$('#infopane').html(response);
370 
			var agentTable = $('#agents').dataTable({
371 
                "aaSorting" : [ [ 1, 'asc' ] ],
372 
                "bAutoWidth": false,
373 
                "aoColumns" : [{ "sWidth": "12%", "sSortDataType": "dom-text", "sType": "numeric" },//AgentID
374 
                               { "sWidth": "35%" },//Agent Name
375 
                               { "sWidth": "40%" },//Email ID
376 
                               { "sWidth": "13%", "sSortDataType": "dom-text", "sType": "numeric"}],//Manager ID
377 
                "iDisplayLength" : 10,
378 
                "sDom" : 'T<"clear">lfrtip',
379 
                "oTableTools" : {
380 
                    "sSwfPath" : "swf/copy_cvs_xls_pdf.swf"
381 
                },
382 
            });
383 
		}
384 
	});
385 
}
386 
 
3090 mandeep.dh 387 
function createActivity(domId, params) {
3228 mandeep.dh 388 
    $.ajax({
389 
        type : "POST",
3339 mandeep.dh 390 
        url : "/crm/activity",
3228 mandeep.dh 391 
        data : params,
392 
        success : function(response) {
393 
            $('#' + domId).html(response);
3405 mandeep.dh 394 
            var activityTable = createActivityDataTable('activity');
3228 mandeep.dh 395 
        }
396 
    });
3106 mandeep.dh 397 
}
398 
 
399 
function goToHomePage() {
3228 mandeep.dh 400 
    document.location.href = "/crm";
3106 mandeep.dh 401 
}
402 
 
3422 mandeep.dh 403 
function loadTickets(domId, getURL, ticketId) {
3228 mandeep.dh 404 
    $.ajax({
405 
        type : "GET",
3234 mandeep.dh 406 
        url : getURL,
3228 mandeep.dh 407 
        success : function(response) {
408 
            $('#' + domId).html(response);
3405 mandeep.dh 409 
            var ticketTable = createTicketDataTable('tickets');
3422 mandeep.dh 410 
            if (ticketId != null) {
411 
                loadTicketInfo("bottom-infopane", ticketId, ticketTable.dataTable(), null);
412 
                ticketTable.css('table-layout', 'fixed');
413 
            }
3228 mandeep.dh 414 
        }
415 
    });
3106 mandeep.dh 416 
}
5225 amar.kumar 417 
function changeActivityFormValidCriteria(commonDescription) {
418 
	if(commonDescription == "") {
419 
		$('#description').addClass('required');
420 
	} else {
421 
		$('#description').removeClass('required');
422 
	}
423 
}
3137 mandeep.dh 424 
 
3422 mandeep.dh 425 
function processActivityTypeChange(activityType) {
5203 amar.kumar 426 
	if(activityType != "RECEIVED_CALL_FROM_CUSTOMER") {
427 
		$('select#common-activity-desc').hide();
5224 amar.kumar 428 
		$('#description').addClass('required');
5203 amar.kumar 429 
	} else {
430 
		$('select#common-activity-desc').show();
431 
	}
3269 mandeep.dh 432 
    if (activityType == "SEND_EMAIL_TO_CUSTOMER") {
3228 mandeep.dh 433 
        $.colorbox({
434 
            inline : true,
3519 mandeep.dh 435 
            width : "775px",
436 
            height : "445px",
3228 mandeep.dh 437 
            href : "div#mail-div",
438 
            onClosed : function() {
3519 mandeep.dh 439 
				CKEDITOR.instances['mail-body'].destroy(false);
3228 mandeep.dh 440 
                $("div#mail-div").hide();
441 
                $('select#activity-type').val('OTHER');
442 
            }
443 
        });
3206 mandeep.dh 444 
 
3228 mandeep.dh 445 
        $("div#mail-div").show();
3701 mandeep.dh 446 
        $('#mail-body').ckeditor({toolbar : 'Basic', scayt_autoStartup : true});
3228 mandeep.dh 447 
    }
4020 mandeep.dh 448 
    else if (activityType == "ESCALATE_TICKET") {
449 
        $.colorbox({
450 
            inline : true,
451 
            width : "675px",
4027 mandeep.dh 452 
            height : "560px",
4020 mandeep.dh 453 
            href : "div#escalation-div",
454 
            onClosed : function() {
455 
                CKEDITOR.instances['escalation-mail-body'].destroy(false);
456 
                $("div#escalation-div").hide();
457 
                $('select#activity-type').val('OTHER');
458 
            }
459 
        });
460 
 
461 
        $("div#escalation-div").show();
462 
        $('#escalation-mail-body').ckeditor({toolbar : 'Basic', scayt_autoStartup : true});
463 
    }
3206 mandeep.dh 464 
}
465 
 
466 
function processInputFormSubmit() {
3228 mandeep.dh 467 
    $.ajax({
468 
        type : "POST",
469 
        url : "/crm/",
470 
        success : function(response) {
471 
            $.html(response);
3405 mandeep.dh 472 
            var ticketTable = createTicketDataTable('tickets');
3228 mandeep.dh 473 
        }
474 
    });
3339 mandeep.dh 475 
}
476 
 
477 
function listActivities(domId, params) {
478 
    $.ajax({
479 
        type : "GET",
480 
        url : "/crm/activity",
481 
        data : params,
482 
        success : function(response) {
483 
            $('#' + domId).html(response);
3405 mandeep.dh 484 
            var activityTable = createActivityDataTable('activity');
3339 mandeep.dh 485 
        }
486 
    });
487 
}
488 
 
489 
function truncateText(widthSize) {
4241 anupam.sin 490 
    $(".truncated-text").each(function() {
491 
    	$(this).truncate({
492 
            width : $(this).attr('truncatedTextWidth'),
493 
            addtitle : true
494 
        });
495 
	})
3339 mandeep.dh 496 
}
3390 mandeep.dh 497 
 
498 
function markAsRead(activityId) {
499 
    $.ajax({
500 
        type : "POST",
501 
        url : "/crm/activity!markAsRead?activityId=" + activityId,
502 
        success: function(response) {
503 
            listActivities('infopane', "creatorId=1");
504 
        }
505 
    });
506 
}
3397 mandeep.dh 507 
 
508 
function loadAdvancedSearchBox() {
509 
    $.colorbox({
510 
        inline : true,
511 
        width : "535px",
512 
        height : "465px",
513 
        href : "form#search",
514 
        onClosed : function() {
515 
            $("form#search").hide();
516 
        }
517 
    });
518 
 
519 
    $("form#search").show();
520 
}
521 
 
522 
function processSearchEntityChange(searchEntity) {
523 
    if (searchEntity == "Tickets") {
524 
        $("#assignee").show();
525 
        $("#creator").hide();
4142 mandeep.dh 526 
        $("tr#activityTypes").hide();
3397 mandeep.dh 527 
    }
528 
    else if (searchEntity == "Activities") {
529 
        $("#assignee").hide();
530 
        $("#creator").show();
4142 mandeep.dh 531 
        $("tr#activityTypes").show();
3397 mandeep.dh 532 
    }
533 
}
3499 mandeep.dh 534 
 
535 
function increaseTrustLevel(domId, userId, trustLevelDelta) {
536 
    $.ajax({
537 
        type : "PUT",
538 
        url : "/crm/user-info/" + userId + "?trustLevelDelta=" + trustLevelDelta,
539 
        success : function(response) {
540 
            $('#' + domId).html(response);
541 
        }
542 
    });
543 
}
544 
 
4241 anupam.sin 545 
function displayCancelOrderPopUp() {
546 
    	$.colorbox({
547 
            inline : true,
548 
            width : "650px",
4314 anupam.sin 549 
            height : "550px",
4689 anupam.sin 550 
            href : "div#cancel-div",
4241 anupam.sin 551 
            onClosed : function() {
4689 anupam.sin 552 
                CKEDITOR.instances['cancel-body'].destroy(false);
553 
                $("div#cancel-div").hide();
4241 anupam.sin 554 
            }
555 
        });
556 
 
4689 anupam.sin 557 
        $("div#cancel-div").show();
558 
        $('#cancel-body').ckeditor({toolbar : 'Basic', scayt_autoStartup : true});
4241 anupam.sin 559 
}
560 
 
561 
function cancelOrder(domId, ticketId, orderId, orderStatus, formData) {
4704 anupam.sin 562 
	if ($('#cancellationInitiator').val()) {
4689 anupam.sin 563 
		var cancellationInitiator = $('#cancellationInitiator').val();
564 
		var uri = "/crm/user-order-info!markOrderForCancellation?orderId=" + orderId
565 
						+ "&cancellationInitiator=" + cancellationInitiator + "&" + formData;
566 
		var cancellationResult = function() {
567 
			document.location.href = "/crm?email=&orderId=" + orderId;
568 
		}
569 
	} else {
570 
		var uri = "/crm/tickets!updateOrderStatus?id=" + ticketId + "&orderId=" + orderId
571 
						+ "&orderStatus=" + orderStatus + "&" + formData;
572 
		var cancellationResult = function(response) {
573 
            $('#' + domId).html(response);
574 
        }
575 
	}
4241 anupam.sin 576 
    $.ajax({
577 
        type : "POST",
4689 anupam.sin 578 
        url : uri,
579 
        success : cancellationResult
4241 anupam.sin 580 
    });
4681 amar.kumar 581 
 
582 
    if(formData.indexOf("LOWER_PRICE_AVAILABLE_ELSEWHERE")!=-1){
583 
    	var desc = formData.split("&");
584 
    	var description = "Order cancelled because of Lower Price Available elsewhere";
585 
    	$.ajax({
586 
    		type : "POST",
587 
    		url : "/crm/tickets?orderId="+orderId+"&priority=MEDIUM&category=PRODUCT_PROCUREMENT"
588 
    				+ "&assigneeEmailId=chaitnaya.vats@shop2020.in&description="+description+"&"+desc[1],
589 
    		success : function(response){
590 
    			alert("Ticket created for Lower Price Available elsewhere");
591 
    		}
592 
    	});
593 
 
594 
    }
4241 anupam.sin 595 
}
4065 mandeep.dh 596 
 
4241 anupam.sin 597 
function updateOrderStatus(domId, ticketId, orderId, orderStatus) {
3499 mandeep.dh 598 
    $.ajax({
3546 mandeep.dh 599 
        type : "POST",
4241 anupam.sin 600 
        url : "/crm/tickets!updateOrderStatus?id=" + ticketId + "&orderId=" + orderId
601 
        					+ "&orderStatus=" + orderStatus,
3499 mandeep.dh 602 
        success : function(response) {
3546 mandeep.dh 603 
            $('#' + domId).html(response);
3499 mandeep.dh 604 
        }
605 
    });
3711 mandeep.dh 606 
}
607 
 
608 
function loadUnreadActivities(domId) {
609 
    $.ajax({
610 
        type : "GET",
611 
        url : "/crm/activity!getUnreadActivities",
612 
        success : function(response) {
613 
            $('#' + domId).html(response);
614 
            var activityTable = createActivityDataTable('activity');
615 
        }
616 
    });
617 
}
4065 mandeep.dh 618 
 
619 
function refreshSidebar() {
620 
    $.ajax({
4142 mandeep.dh 621 
        type : "PUT",
622 
        url : "/crm",
623 
        success : function(response) {
624 
            $('#sidebar').html($(response).find('#sidebar').html());
625 
        }
626 
    });
627 
}
628 
 
629 
function changeAddress(urlParams) {
630 
    $.ajax({
4065 mandeep.dh 631 
        type : "GET",
632 
        url : "/crm",
633 
        success : function(response) {
634 
            $('#sidebar').html($(response).find('#sidebar').html());
635 
        }
636 
    });
4267 anupam.sin 637 
}
638 
 
4681 amar.kumar 639 
function showHidecancelReasonDiv(cancelReason){
4793 amar.kumar 640 
	var reasonsToShowDiv = ['LOWER_PRICE_AVAILABLE_ELSEWHERE','OTHER','OUT_OF_STOCK','COLOR_OUT_OF_STOCK'];
641 
	if(($.inArray(cancelReason, reasonsToShowDiv))!=-1){
4681 amar.kumar 642 
		$('#cancelReasonBox').show();
643 
	} else {
644 
		$('#cancelReasonBox').hide();
645 
	}
646 
}
647 
 
4438 anupam.sin 648 
function blockPayment(transactionId, ticketId, paymentId) {
4267 anupam.sin 649 
	$.ajax({
650 
		type : "GET",
4451 anupam.sin 651 
		url : "/crm/tickets!blockPayment?transactionId=" + transactionId + "&id=" + ticketId + "&paymentId=" + paymentId,
4267 anupam.sin 652 
		success : function(response) {
653 
            $('#bottom-infopane').html(response);
654 
        }
655 
	});
656 
}
657 
 
4438 anupam.sin 658 
function allowPayment(transactionId, ticketId, paymentId) {
4267 anupam.sin 659 
	$.ajax({
660 
		type : "GET",
4451 anupam.sin 661 
		url : "/crm/tickets!allowPayment?transactionId=" + transactionId + "&id=" + ticketId + "&paymentId=" + paymentId,
4267 anupam.sin 662 
		success : function(response) {
663 
            $('#bottom-infopane').html(response);
664 
        }
665 
	});
4490 anupam.sin 666 
}
667 
 
668 
function denyDOA(orderId, ticketId) {
669 
	$.ajax({
670 
		type : "GET",
671 
		url : "/crm/tickets!denyDOA?orderId=" + orderId + "&id=" + ticketId,
672 
		success : function(response) {
673 
            $('#bottom-infopane').html(response);
674 
        }
675 
	});
676 
}
677 
 
678 
 
679 
function authorizeDOA(orderId, ticketId) {
680 
	$.ajax({
681 
		type : "GET",
682 
		url : "/crm/tickets!authorizeDOA?orderId=" + orderId + "&id=" + ticketId,
683 
		success : function(response) {
684 
            $('#bottom-infopane').html(response);
685 
        }
686 
	});
687 
}
688 
 
689 
function denyReturn(orderId, ticketId) {
690 
	$.ajax({
691 
		type : "GET",
692 
		url : "/crm/tickets!denyReturn?orderId=" + orderId + "&id=" + ticketId,
693 
		success : function(response) {
694 
            $('#bottom-infopane').html(response);
695 
        }
696 
	});
697 
}
698 
 
699 
 
700 
function authorizeReturn(orderId, ticketId) {
701 
	$.ajax({
702 
		type : "GET",
703 
		url : "/crm/tickets!authorizeReturn?orderId=" + orderId + "&id=" + ticketId,
704 
		success : function(response) {
705 
            $('#bottom-infopane').html(response);
706 
        }
707 
	});
4689 anupam.sin 708 
}
709 
 
710 
function markOrderForCancellation(orderId, formData) {
711 
	console.log(typeof(orderId), typeof(formData), orderId, formData);
712 
 
713 
	$.ajax({
714 
		type : "GET",
715 
		url : "/crm/user-order-info!markOrderForCancellation?orderId=" + orderId + "&cancellationInitiator=" + formData,
716 
		success : function(response) {
717 
			document.location.href = "/crm?email=&orderId=" + orderId;
718 
        }
719 
	});
4793 amar.kumar 720 
}
721 
 
722 
function loadAgentCreationForm() {
723 
	$.colorbox({
724 
        inline : true,
725 
        width : "550px",
726 
        height : "400px",
727 
        href : "div#create-agent-div",
728 
        onClosed : function() {
729 
            $("div#create-agent-div").hide();
730 
        }
731 
    });
732 
 
733 
    $("div#create-agent-div").show();
734 
 
735 
}
736 
 
737 
function deactivateAgentPopup() {
738 
	$.colorbox({
739 
        inline : true,
740 
        width : "400px",
741 
        height : "150px",
742 
        href : "div#deactivate-agent-div",
743 
        onClosed : function() {
744 
            $("div#deactivate-agent-div").hide();
745 
        }
746 
    });
747 
 
748 
    $("div#deactivate-agent-div").show();
749 
 
750 
}
751 
 
752 
function changeAgentPasswordPopup(){
753 
	$.colorbox({
754 
        inline : true,
755 
        width  : "350px",
756 
        height : "350px",
757 
        href   : "div#change-password-div",
758 
        onClosed : function() {
759 
            $("div#change-password-div").hide();
760 
        }
761 
    });
762 
 
763 
    $("div#change-password-div").show();
764 
}
765 
 
5168 amar.kumar 766 
function changeAgentRolePopup(){
767 
	$.colorbox({
768 
        inline : true,
769 
        width  : "375px",
770 
        height : "350px",
771 
        href   : "div#change-agent-role-div",
772 
        onClosed : function() {
773 
            $("div#change-agent-role-div").hide();
774 
        }
775 
    });
4793 amar.kumar 776 
 
5168 amar.kumar 777 
    $("div#change-agent-role-div").show();
778 
}
779 
 
4793 amar.kumar 780 
function updateAgentPassword(){
781 
	if(($('#change-password1').val().trim())==($('#change-password2').val().trim())){
782 
		$.ajax({
783 
			type : "POST",
784 
			url : "/crm/agent!changePassword?emailId=" + $('#agentEmail').val() + "&newPassword=" + $('#change-password1').val().trim(),
785 
			success : function(response) {
786 
				alert("Password updated successfully");
787 
				$.colorbox.close();
788 
			}
789 
		});
790 
	}
791 
	else {
792 
		alert("Passwords not matching");
793 
		return false;
794 
	}
795 
}
796 
 
797 
function validateAgentCreationForm(){
798 
	var formError = false;
799 
	if($('#new-agent-name').val().length == 0) {
800 
		$('#agent-name-error').html("Please enter the name");
801 
		$('#new-agent-name').addClass('agent-form-error');
802 
		formError = true;
803 
	}
804 
	if(($('#new-agent-id').val().length == 0)) {
805 
		$('#agent-email-error').html("Please enter the Email-ID");
806 
		$('#new-agent-id').addClass('agent-form-error');
807 
		formError = true;
808 
	}
809 
	if($('#create-password1').val().length == 0) {
810 
		$('#agent-password1-error').html("Please enter password");
811 
		$('#create-password1').addClass('agent-form-error');
812 
		formError = true;
813 
	} else if($('#create-password2').val().length == 0){
814 
		$('#agent-password2-error').html("Please re enter password");
815 
		$('#create-password2').addClass('agent-form-error');
816 
		formError = true;
817 
	} else if($('#create-password1').val()!=$('#create-password2').val()) {
818 
		$('#agent-password1-error').html("Please make sure you entered same passwords");
819 
		$('#create-password1').addClass('agent-form-error');
820 
		$('#create-password2').addClass('agent-form-error');
821 
		formError = true;
822 
	}
823 
 
824 
	if(formError){
825 
		return false;
826 
	}
827 
	return true;
828 
}
829 
 
830 
function clearAgentCreationForm() {
831 
		$('#agent-name-error').html("");
832 
		$('#new-agent-name').removeClass('agent-form-error');
833 
		$('#agent-email-error').html("");
834 
		$('#new-agent-id').removeClass('agent-form-error');
835 
		$('#agent-password1-error').html("");
836 
		$('#create-password1').removeClass('agent-form-error');
837 
		$('#agent-password2-error').html("");
838 
		$('#create-password2').removeClass('agent-form-error');
839 
		$('#agent-password1-error').html("");
840 
		$('#create-password1').removeClass('agent-form-error');
841 
		$('#create-password2').removeClass('agent-form-error');
842 
}
843 
 
844 
function deactivateAgent(emailId, id) {
845 
	$.ajax({
846 
		type : "POST",
847 
		url : "/crm/agent!deActivateAgent?emailId=" + emailId+ "&id=" + id,
848 
		success : function(response) {
849 
			alert("Agent : " + "deactivated successfully");
850 
			$.colorbox.close();
851 
			$('#infopane').html(response);
852 
 
853 
			var agentTable = $('#agents').dataTable({
854 
                "aaSorting" : [ [ 1, 'asc' ] ],
855 
                "bAutoWidth": false,
856 
                "aoColumns" : [{ "sWidth": "12%", "sSortDataType": "dom-text", "sType": "numeric" },//AgentID
857 
                               { "sWidth": "35%" },//Agent Name
858 
                               { "sWidth": "40%" },//Email ID
859 
                               { "sWidth": "13%", "sSortDataType": "dom-text", "sType": "numeric"}],//Manager ID
860 
                "iDisplayLength" : 10,
861 
                "sDom" : 'T<"clear">lfrtip',
862 
                "oTableTools" : {
863 
                    "sSwfPath" : "swf/copy_cvs_xls_pdf.swf"
864 
                },
865 
            });
866 
		}
867 
	});
5791 anupam.sin 868 
}
869 
 
870 
function extendExpiryDate(domId, orderId, pickupExtension) {
871 
    $.ajax({
872 
        type : "POST",
873 
        url : "/crm/tickets!extendExpiry?orderId=" + orderId + "&pickupExtension=" + pickupExtension,
874 
        success : function(response) {
875 
            $('#' + domId).html(response);
876 
        }
877 
    });
4241 anupam.sin 878 
}