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Rev Author Line No. Line
2749 vikas 1 
var orderTable;
2 
var cartTable;
3096 mandeep.dh 3 
 
3090 mandeep.dh 4 
function loadUserPane(domId, userId) {
3228 mandeep.dh 5 
    $.ajax({
6 
        type : "GET",
7 
        url : "/crm/user-info?userId=" + userId,
8 
        success : function(response) {
9 
            $('#' + domId).html(response);
10 
        }
11 
    });
2674 vikas 12 
}
13 
 
3228 mandeep.dh 14 
function loadOrderPane(domId, userId, orderId) {
15 
    $.ajax({
16 
        type : "GET",
17 
        url : "/crm/user-orders?userId=" + userId,
18 
        success : function(response) {
19 
            $('#' + domId).html(response);
3499 mandeep.dh 20 
            loadOrderInfo("bottom-infopane", orderId);
3228 mandeep.dh 21 
            orderTable = $('#user-orders').dataTable({
22 
                "aaSorting" : [ [ 1, 'desc' ] ],
4241 anupam.sin 23 
              "bAutoWidth": false,
24 
              "aoColumns" : [{ "sWidth": "16%" },//order id
25 
                             { "sWidth": "30%" },//item desc
26 
                             { "sWidth": "16%" },//created
27 
                             { "sWidth": "8%" },//amount
28 
                             { "sWidth": "17%" },//status
29 
                             { "sWidth": "9%" }],//mobile no.
3996 mandeep.dh 30 
                "fnDrawCallback": function() { truncateText(125); },
4605 anupam.sin 31 
                "iDisplayLength" : 10,
3339 mandeep.dh 32 
                "sDom" : 'T<"clear">lfrtip',
33 
                "oTableTools" : {
34 
                    "sSwfPath" : "swf/copy_cvs_xls_pdf.swf"
35 
                },
3228 mandeep.dh 36 
                "aLengthMenu" : [ [ 5, 10, 20, -1 ], [ 5, 10, 20, "All" ] ]
37 
            });
38 
        }
39 
    });
2674 vikas 40 
}
41 
 
3228 mandeep.dh 42 
function loadCartPane(domId, userId, cartId) {
43 
    $.ajax({
44 
        type : "GET",
45 
        url : "/crm/user-cart?userId=" + userId + "&cartId=" + cartId,
46 
        success : function(response) {
47 
            $('#' + domId).html(response);
48 
            cartTable = $('#user-cart').dataTable({
49 
                "aaSorting" : [ [ 1, 'desc' ] ],
4241 anupam.sin 50 
              "bAutoWidth": false,
51 
              "aoColumns" : [{ "sWidth": "32%" },//name
52 
                             { "sWidth": "9%" },//quantity
53 
                             { "sWidth": "16%" },//actual price
54 
                             { "sWidth": "16%" },//discounted price
55 
                             { "sWidth": "9%" },//estimate
56 
                             { "sWidth": "18%" }],//created on
3228 mandeep.dh 57 
                "iDisplayLength" : 10,
3339 mandeep.dh 58 
                "sDom" : 'T<"clear">lfrtip',
59 
                "oTableTools" : {
60 
                    "sSwfPath" : "swf/copy_cvs_xls_pdf.swf"
61 
                },
3228 mandeep.dh 62 
                "aLengthMenu" : [ [ 5, 10, 20, -1 ], [ 5, 10, 20, "All" ] ]
63 
            });
64 
        }
65 
    });
2714 vikas 66 
}
67 
 
3499 mandeep.dh 68 
function loadOrderInfo(domId, orderId) {
3228 mandeep.dh 69 
    $.ajax({
70 
        type : "GET",
3499 mandeep.dh 71 
        url : "/crm/user-order-info?orderId=" + orderId,
3228 mandeep.dh 72 
        success : function(response) {
73 
            $('#' + domId).html(response);
3220 mandeep.dh 74 
 
3228 mandeep.dh 75 
            var trId = 'order-row-' + orderId;
76 
            if (orderTable != null) {
77 
                for ( var index in orderTable.fnGetNodes()) {
78 
                    var item = orderTable.fnGetNodes()[index];
79 
                    if ($(item).attr('id') == trId) {
80 
                        orderTable.fnDisplayRow(item);
81 
                        break;
82 
                    }
83 
                }
84 
            }
3220 mandeep.dh 85 
 
3228 mandeep.dh 86 
            $('#user-orders tr').removeClass('selected');
87 
            $('#order-row-' + orderId).addClass('selected');
88 
        }
89 
    });
2714 vikas 90 
}
91 
 
3228 mandeep.dh 92 
function loadLineInfo(domId, userId, itemId) {
93 
    $.ajax({
94 
        type : "GET",
95 
        url : "/crm/user-line-info?userId=" + userId + "&itemId=" + itemId,
96 
        success : function(response) {
97 
            $('#' + domId).html(response);
98 
            $('#user-cart tr').removeClass('selected');
99 
            $('#cart-row-' + itemId).addClass('selected');
100 
        }
101 
    });
2830 vikas 102 
}
103 
 
3228 mandeep.dh 104 
function loadTicketInfo(domId, ticketId, ticketTable, activityId) {
105 
    $.ajax({
106 
        type : "GET",
3405 mandeep.dh 107 
        url : "/crm/tickets/" + ticketId + "/edit",
3228 mandeep.dh 108 
        success : function(response) {
109 
            $('#' + domId).html(response);
3206 mandeep.dh 110 
 
3228 mandeep.dh 111 
            var trId = 'ticket-row-' + ticketId;
112 
            if (ticketTable != null) {
113 
                for ( var index in ticketTable.fnGetNodes()) {
114 
                    var item = ticketTable.fnGetNodes()[index];
115 
                    if ($(item).attr('id') == trId) {
116 
                        ticketTable.fnDisplayRow(item);
117 
                        break;
118 
                    }
119 
                }
120 
            }
3206 mandeep.dh 121 
 
3228 mandeep.dh 122 
            $('#tickets tr').removeClass('selected');
123 
            $('#' + trId).addClass('selected');
124 
 
125 
            // For tickets accessed from activity page
126 
            if (activityId != null) {
3339 mandeep.dh 127 
                $('#activity tr').removeClass('selected');
3228 mandeep.dh 128 
                $('#activity-row-' + activityId).addClass('selected');
129 
            }
3546 mandeep.dh 130 
 
131 
            $('#order-table').dataTable({
132 
                "aaSorting" : [ [ 2, 'desc' ] ],
4241 anupam.sin 133 
//            "bAutoWidth": false,
134 
//            "aoColumns" : [{ "sWidth": "5%" },
135 
//                           { "sWidth": "20%" },
136 
//                           { "sWidth": "20%" },
137 
//                           { "sWidth": "12.5%" },
138 
//                           { "sWidth": "12.5%" },
139 
//                           { "sWidth": "10%" },
140 
//                           { "sWidth": "10%" },
141 
//                           { "sWidth": "10%" }],
4605 anupam.sin 142 
                "iDisplayLength" : 10,
3546 mandeep.dh 143 
                "fnDrawCallback": function() {truncateText(100);},
144 
                "aLengthMenu" : [ [ 5, 10, 20, -1 ], [ 5, 10, 20, "All" ] ]
145 
            });
3228 mandeep.dh 146 
        }
147 
    });
3090 mandeep.dh 148 
}
149 
 
3405 mandeep.dh 150 
function createTicketDataTable(domId) {
3499 mandeep.dh 151 
    var ticketsTable = $('#' + domId).dataTable({
4142 mandeep.dh 152 
         "aaSorting" : [ [ 3, 'asc' ] ],
4241 anupam.sin 153 
         "bAutoWidth": false,
154 
         "aoColumns" : [{ "sWidth": "9%" },//ticket id
155 
                        { "sWidth": "16%" },//customer id or Description when orderId is set
156 
                        { "sWidth": "21%" },//category id
157 
                        { "sWidth": "13%" },//date created
158 
                        { "sWidth": "13%" },//date closed
159 
                        { "sWidth": "12%" },//assignee
160 
                        { "sWidth": "8%" },//status
161 
                        { "sWidth": "8%" }],//priority
3546 mandeep.dh 162 
        "fnDrawCallback": function() {truncateText(85);},
4605 anupam.sin 163 
        "iDisplayLength" : 10,
3339 mandeep.dh 164 
        "sDom" : 'T<"clear">lfrtip',
165 
        "oTableTools" : {
166 
            "sSwfPath" : "swf/copy_cvs_xls_pdf.swf"
167 
        },
168 
        "aLengthMenu" : [ [ 5, 10, 20, -1 ], [ 5, 10, 20, "All" ] ]
169 
    });
3499 mandeep.dh 170 
 
171 
    return ticketsTable;
3339 mandeep.dh 172 
}
173 
 
4241 anupam.sin 174 
function loadActivityDescription(domId, aActivityId) {
175 
	$('#' + domId).html("<h4>Activity Description :</h4><pre>" + $(aActivityId).parent().siblings('td[id="activity-description"]').attr('title') + '</pre>');
176 
    $('#activity-table tr').removeClass('selected');
177 
    $(aActivityId).parent().parent().addClass('selected');
178 
}
179 
 
3422 mandeep.dh 180 
function loadActivityInfo(domId, activityId) {
3228 mandeep.dh 181 
    $.ajax({
182 
        type : "GET",
3422 mandeep.dh 183 
        url : "/crm/activity-info?activityId=" + activityId,
3228 mandeep.dh 184 
        success : function(response) {
185 
            $('#' + domId).html(response);
3339 mandeep.dh 186 
            $('#activity tr').removeClass('selected');
3228 mandeep.dh 187 
            $('#activity-row-' + activityId).addClass('selected');
3390 mandeep.dh 188 
            $('#activity').css('table-layout', 'fixed');
3228 mandeep.dh 189 
        }
190 
    });
3090 mandeep.dh 191 
}
192 
 
3405 mandeep.dh 193 
function createActivityDataTable(domId) {
3499 mandeep.dh 194 
    var activityTable = $('#' + domId).dataTable({
3339 mandeep.dh 195 
        "aaSorting" : [ [ 4, 'desc' ] ],
4241 anupam.sin 196 
     "bAutoWidth": false,
197 
      "aoColumns" : [{ "sWidth": "10%" },//id
198 
                     { "sWidth": "22%" },//activity type
199 
                     { "sWidth": "15%" },//description
200 
                     { "sWidth": "12%" },//timestamp
201 
                     { "sWidth": "12%" },//creator
202 
                     { "sWidth": "12%" },//customer id
203 
                     { "sWidth": "9%" },//ticket id
204 
                     { "sWidth": "8%" }],//category
4605 anupam.sin 205 
        "iDisplayLength" : 10,
3339 mandeep.dh 206 
        "sDom" : 'T<"clear">lfrtip',
3546 mandeep.dh 207 
        "fnDrawCallback": function() {truncateText(95);},
3339 mandeep.dh 208 
        "oTableTools" : {
209 
            "sSwfPath" : "swf/copy_cvs_xls_pdf.swf"
210 
        },
211 
        "aLengthMenu" : [ [ 5, 10, 20, -1 ], [ 5, 10, 20, "All" ] ]
212 
    });
3499 mandeep.dh 213 
 
214 
    return activityTable;
3339 mandeep.dh 215 
}
216 
 
4793 amar.kumar 217 
function loadAgentsInfo(domId) {
218 
	$.ajax({
219 
		type    : "GET",
220 
		url	    : "/crm/agent",
221 
		success : function(response) {
222 
			$('#' + domId).html(response);
223 
 
224 
			var agentTable = $('#agents').dataTable({
225 
                "aaSorting" : [ [ 1, 'asc' ] ],
226 
                "bAutoWidth": false,
227 
                "aoColumns" : [{ "sWidth": "12%", "sSortDataType": "dom-text", "sType": "numeric" },//AgentID
228 
                               { "sWidth": "35%" },//Agent Name
229 
                               { "sWidth": "40%" },//Email ID
230 
                               { "sWidth": "13%", "sSortDataType": "dom-text", "sType": "numeric"}],//Manager ID
231 
                "iDisplayLength" : 10,
232 
                "sDom" : 'T<"clear">lfrtip',
233 
                "oTableTools" : {
234 
                    "sSwfPath" : "swf/copy_cvs_xls_pdf.swf"
235 
                },
236 
            });
237 
		}
238 
	});
239 
}
240 
 
3405 mandeep.dh 241 
function loadTicketCreationForm(domId, params) {
3228 mandeep.dh 242 
    $.ajax({
243 
        type : "GET",
3339 mandeep.dh 244 
        url : "/crm/tickets/new",
3405 mandeep.dh 245 
        data : params,
3339 mandeep.dh 246 
        success : function(response) {
247 
            $('#' + domId).html(response);
248 
        }
249 
    });
250 
}
251 
 
3405 mandeep.dh 252 
function loadActivityCreationForm(domId, params) {
3339 mandeep.dh 253 
    $.ajax({
254 
        type : "GET",
255 
        url : "/crm/activity/new",
3405 mandeep.dh 256 
        data : params,
3339 mandeep.dh 257 
        success : function(response) {
258 
            $('#' + domId).html(response);
259 
        }
260 
    });
261 
}
262 
 
3090 mandeep.dh 263 
function updateTicket(domId, ticketId, params) {
3228 mandeep.dh 264 
    $.ajax({
4782 mandeep.dh 265 
        type : "POST",
266 
        url : "/crm/tickets!update?id=" + ticketId,
267 
        data : params,
3228 mandeep.dh 268 
        success : function(response) {
3339 mandeep.dh 269 
            var ticketTable = $('table[id$="tickets"]');
270 
            if (ticketTable.length == 1) {
271 
                var rowIndex = ticketTable.dataTable().fnGetPosition($('tr#ticket-row-' + ticketId)[0]);
272 
                var responseObj = jQuery(response);
3546 mandeep.dh 273 
                var actionMessages = responseObj.find('#action-messages').html();
3339 mandeep.dh 274 
                responseObj.find('#ticket-row-' + ticketId).children().each(
275 
                        function(i, item) {
276 
                            var th = responseObj.find('th').eq(i);
277 
                            if (th.text() == "Ticket Id") {
278 
                                return;
279 
                            }
280 
 
281 
                            var thOld = ticketTable.find('th').filter(
282 
                                    function(index) {
283 
                                        if ($(this).text() == th.text()) {
284 
                                            return true;
285 
                                        }
286 
 
287 
                                        return false;
288 
                                    });
289 
 
4249 anupam.sin 290 
                            if ($(thOld).length != 0) {
3339 mandeep.dh 291 
                                ticketTable.dataTable().fnUpdate($(item).text(), rowIndex, $(thOld).index(), true, false);
292 
                            }
293 
                        });
294 
 
3546 mandeep.dh 295 
                loadTicketInfo("bottom-infopane", ticketId, ticketTable.dataTable(), null);
3339 mandeep.dh 296 
                ticketTable.css('table-layout', 'fixed');
3546 mandeep.dh 297 
 
298 
                var alertString = jQuery.trim(actionMessages);
299 
                if (alertString != '') {
300 
                    alert(alertString);
301 
                }
3339 mandeep.dh 302 
            }
303 
            else {
304 
                loadTicketInfo("bottom-infopane", ticketId, null, null);
305 
            }
306 
 
3499 mandeep.dh 307 
            truncateText(85);
3339 mandeep.dh 308 
        }
309 
    });
310 
}
311 
 
3090 mandeep.dh 312 
function createTicket(domId, params) {
3228 mandeep.dh 313 
    $.ajax({
314 
        type : "POST",
3339 mandeep.dh 315 
        url : "/crm/tickets",
3228 mandeep.dh 316 
        data : params,
317 
        success : function(response) {
318 
            $('#' + domId).html(response);
3405 mandeep.dh 319 
            var ticketTable = createTicketDataTable('tickets');
3228 mandeep.dh 320 
        }
321 
    });
3090 mandeep.dh 322 
}
323 
 
4793 amar.kumar 324 
function createAgent(params, managerId){
325 
	$.ajax({
326 
		type : "POST",
327 
		url : "/crm/agent!createAgent?managerId="+managerId,
328 
		data : params,
329 
		success : function(response) {
330 
			alert("Agent created with the specified information");
331 
			$.colorbox.close();
332 
			$('#infopane').html(response);
333 
			var agentTable = $('#agents').dataTable({
334 
                "aaSorting" : [ [ 1, 'asc' ] ],
335 
                "bAutoWidth": false,
336 
                "aoColumns" : [{ "sWidth": "12%", "sSortDataType": "dom-text", "sType": "numeric" },//AgentID
337 
                               { "sWidth": "35%" },//Agent Name
338 
                               { "sWidth": "40%" },//Email ID
339 
                               { "sWidth": "13%", "sSortDataType": "dom-text", "sType": "numeric"}],//Manager ID
340 
                "iDisplayLength" : 10,
341 
                "sDom" : 'T<"clear">lfrtip',
342 
                "oTableTools" : {
343 
                    "sSwfPath" : "swf/copy_cvs_xls_pdf.swf"
344 
                },
345 
            });
346 
		}
347 
	});
348 
}
349 
 
5168 amar.kumar 350 
function changeAgentRole(params){
351 
	$.ajax({
352 
		type : "POST",
353 
		url : "/crm/agent!changeAgentRole",
354 
		data : params,
355 
		success : function(response) {
356 
			alert("Agent role changed");
357 
			$.colorbox.close();
358 
			$('#infopane').html(response);
359 
			var agentTable = $('#agents').dataTable({
360 
                "aaSorting" : [ [ 1, 'asc' ] ],
361 
                "bAutoWidth": false,
362 
                "aoColumns" : [{ "sWidth": "12%", "sSortDataType": "dom-text", "sType": "numeric" },//AgentID
363 
                               { "sWidth": "35%" },//Agent Name
364 
                               { "sWidth": "40%" },//Email ID
365 
                               { "sWidth": "13%", "sSortDataType": "dom-text", "sType": "numeric"}],//Manager ID
366 
                "iDisplayLength" : 10,
367 
                "sDom" : 'T<"clear">lfrtip',
368 
                "oTableTools" : {
369 
                    "sSwfPath" : "swf/copy_cvs_xls_pdf.swf"
370 
                },
371 
            });
372 
		}
373 
	});
374 
}
375 
 
3090 mandeep.dh 376 
function createActivity(domId, params) {
3228 mandeep.dh 377 
    $.ajax({
378 
        type : "POST",
3339 mandeep.dh 379 
        url : "/crm/activity",
3228 mandeep.dh 380 
        data : params,
381 
        success : function(response) {
382 
            $('#' + domId).html(response);
3405 mandeep.dh 383 
            var activityTable = createActivityDataTable('activity');
3228 mandeep.dh 384 
        }
385 
    });
3106 mandeep.dh 386 
}
387 
 
388 
function goToHomePage() {
3228 mandeep.dh 389 
    document.location.href = "/crm";
3106 mandeep.dh 390 
}
391 
 
3422 mandeep.dh 392 
function loadTickets(domId, getURL, ticketId) {
3228 mandeep.dh 393 
    $.ajax({
394 
        type : "GET",
3234 mandeep.dh 395 
        url : getURL,
3228 mandeep.dh 396 
        success : function(response) {
397 
            $('#' + domId).html(response);
3405 mandeep.dh 398 
            var ticketTable = createTicketDataTable('tickets');
3422 mandeep.dh 399 
            if (ticketId != null) {
400 
                loadTicketInfo("bottom-infopane", ticketId, ticketTable.dataTable(), null);
401 
                ticketTable.css('table-layout', 'fixed');
402 
            }
3228 mandeep.dh 403 
        }
404 
    });
3106 mandeep.dh 405 
}
3137 mandeep.dh 406 
 
3422 mandeep.dh 407 
function processActivityTypeChange(activityType) {
3269 mandeep.dh 408 
    if (activityType == "SEND_EMAIL_TO_CUSTOMER") {
3228 mandeep.dh 409 
        $.colorbox({
410 
            inline : true,
3519 mandeep.dh 411 
            width : "775px",
412 
            height : "445px",
3228 mandeep.dh 413 
            href : "div#mail-div",
414 
            onClosed : function() {
3519 mandeep.dh 415 
				CKEDITOR.instances['mail-body'].destroy(false);
3228 mandeep.dh 416 
                $("div#mail-div").hide();
417 
                $('select#activity-type').val('OTHER');
418 
            }
419 
        });
3206 mandeep.dh 420 
 
3228 mandeep.dh 421 
        $("div#mail-div").show();
3701 mandeep.dh 422 
        $('#mail-body').ckeditor({toolbar : 'Basic', scayt_autoStartup : true});
3228 mandeep.dh 423 
    }
4020 mandeep.dh 424 
    else if (activityType == "ESCALATE_TICKET") {
425 
        $.colorbox({
426 
            inline : true,
427 
            width : "675px",
4027 mandeep.dh 428 
            height : "560px",
4020 mandeep.dh 429 
            href : "div#escalation-div",
430 
            onClosed : function() {
431 
                CKEDITOR.instances['escalation-mail-body'].destroy(false);
432 
                $("div#escalation-div").hide();
433 
                $('select#activity-type').val('OTHER');
434 
            }
435 
        });
436 
 
437 
        $("div#escalation-div").show();
438 
        $('#escalation-mail-body').ckeditor({toolbar : 'Basic', scayt_autoStartup : true});
439 
    }
3206 mandeep.dh 440 
}
441 
 
442 
function processInputFormSubmit() {
3228 mandeep.dh 443 
    $.ajax({
444 
        type : "POST",
445 
        url : "/crm/",
446 
        success : function(response) {
447 
            $.html(response);
3405 mandeep.dh 448 
            var ticketTable = createTicketDataTable('tickets');
3228 mandeep.dh 449 
        }
450 
    });
3339 mandeep.dh 451 
}
452 
 
453 
function listActivities(domId, params) {
454 
    $.ajax({
455 
        type : "GET",
456 
        url : "/crm/activity",
457 
        data : params,
458 
        success : function(response) {
459 
            $('#' + domId).html(response);
3405 mandeep.dh 460 
            var activityTable = createActivityDataTable('activity');
3339 mandeep.dh 461 
        }
462 
    });
463 
}
464 
 
465 
function truncateText(widthSize) {
4241 anupam.sin 466 
    $(".truncated-text").each(function() {
467 
    	$(this).truncate({
468 
            width : $(this).attr('truncatedTextWidth'),
469 
            addtitle : true
470 
        });
471 
	})
3339 mandeep.dh 472 
}
3390 mandeep.dh 473 
 
474 
function markAsRead(activityId) {
475 
    $.ajax({
476 
        type : "POST",
477 
        url : "/crm/activity!markAsRead?activityId=" + activityId,
478 
        success: function(response) {
479 
            listActivities('infopane', "creatorId=1");
480 
        }
481 
    });
482 
}
3397 mandeep.dh 483 
 
484 
function loadAdvancedSearchBox() {
485 
    $.colorbox({
486 
        inline : true,
487 
        width : "535px",
488 
        height : "465px",
489 
        href : "form#search",
490 
        onClosed : function() {
491 
            $("form#search").hide();
492 
        }
493 
    });
494 
 
495 
    $("form#search").show();
496 
}
497 
 
498 
function processSearchEntityChange(searchEntity) {
499 
    if (searchEntity == "Tickets") {
500 
        $("#assignee").show();
501 
        $("#creator").hide();
4142 mandeep.dh 502 
        $("tr#activityTypes").hide();
3397 mandeep.dh 503 
    }
504 
    else if (searchEntity == "Activities") {
505 
        $("#assignee").hide();
506 
        $("#creator").show();
4142 mandeep.dh 507 
        $("tr#activityTypes").show();
3397 mandeep.dh 508 
    }
509 
}
3499 mandeep.dh 510 
 
511 
function increaseTrustLevel(domId, userId, trustLevelDelta) {
512 
    $.ajax({
513 
        type : "PUT",
514 
        url : "/crm/user-info/" + userId + "?trustLevelDelta=" + trustLevelDelta,
515 
        success : function(response) {
516 
            $('#' + domId).html(response);
517 
        }
518 
    });
519 
}
520 
 
4241 anupam.sin 521 
function displayCancelOrderPopUp() {
522 
    	$.colorbox({
523 
            inline : true,
524 
            width : "650px",
4314 anupam.sin 525 
            height : "550px",
4689 anupam.sin 526 
            href : "div#cancel-div",
4241 anupam.sin 527 
            onClosed : function() {
4689 anupam.sin 528 
                CKEDITOR.instances['cancel-body'].destroy(false);
529 
                $("div#cancel-div").hide();
4241 anupam.sin 530 
            }
531 
        });
532 
 
4689 anupam.sin 533 
        $("div#cancel-div").show();
534 
        $('#cancel-body').ckeditor({toolbar : 'Basic', scayt_autoStartup : true});
4241 anupam.sin 535 
}
536 
 
537 
function cancelOrder(domId, ticketId, orderId, orderStatus, formData) {
4704 anupam.sin 538 
	if ($('#cancellationInitiator').val()) {
4689 anupam.sin 539 
		var cancellationInitiator = $('#cancellationInitiator').val();
540 
		var uri = "/crm/user-order-info!markOrderForCancellation?orderId=" + orderId
541 
						+ "&cancellationInitiator=" + cancellationInitiator + "&" + formData;
542 
		var cancellationResult = function() {
543 
			document.location.href = "/crm?email=&orderId=" + orderId;
544 
		}
545 
	} else {
546 
		var uri = "/crm/tickets!updateOrderStatus?id=" + ticketId + "&orderId=" + orderId
547 
						+ "&orderStatus=" + orderStatus + "&" + formData;
548 
		var cancellationResult = function(response) {
549 
            $('#' + domId).html(response);
550 
        }
551 
	}
4241 anupam.sin 552 
    $.ajax({
553 
        type : "POST",
4689 anupam.sin 554 
        url : uri,
555 
        success : cancellationResult
4241 anupam.sin 556 
    });
4681 amar.kumar 557 
 
558 
    if(formData.indexOf("LOWER_PRICE_AVAILABLE_ELSEWHERE")!=-1){
559 
    	var desc = formData.split("&");
560 
    	var description = "Order cancelled because of Lower Price Available elsewhere";
561 
    	$.ajax({
562 
    		type : "POST",
563 
    		url : "/crm/tickets?orderId="+orderId+"&priority=MEDIUM&category=PRODUCT_PROCUREMENT"
564 
    				+ "&assigneeEmailId=chaitnaya.vats@shop2020.in&description="+description+"&"+desc[1],
565 
    		success : function(response){
566 
    			alert("Ticket created for Lower Price Available elsewhere");
567 
    		}
568 
    	});
569 
 
570 
    }
4241 anupam.sin 571 
}
4065 mandeep.dh 572 
 
4241 anupam.sin 573 
function updateOrderStatus(domId, ticketId, orderId, orderStatus) {
3499 mandeep.dh 574 
    $.ajax({
3546 mandeep.dh 575 
        type : "POST",
4241 anupam.sin 576 
        url : "/crm/tickets!updateOrderStatus?id=" + ticketId + "&orderId=" + orderId
577 
        					+ "&orderStatus=" + orderStatus,
3499 mandeep.dh 578 
        success : function(response) {
3546 mandeep.dh 579 
            $('#' + domId).html(response);
3499 mandeep.dh 580 
        }
581 
    });
3711 mandeep.dh 582 
}
583 
 
584 
function loadUnreadActivities(domId) {
585 
    $.ajax({
586 
        type : "GET",
587 
        url : "/crm/activity!getUnreadActivities",
588 
        success : function(response) {
589 
            $('#' + domId).html(response);
590 
            var activityTable = createActivityDataTable('activity');
591 
        }
592 
    });
593 
}
4065 mandeep.dh 594 
 
595 
function refreshSidebar() {
596 
    $.ajax({
4142 mandeep.dh 597 
        type : "PUT",
598 
        url : "/crm",
599 
        success : function(response) {
600 
            $('#sidebar').html($(response).find('#sidebar').html());
601 
        }
602 
    });
603 
}
604 
 
605 
function changeAddress(urlParams) {
606 
    $.ajax({
4065 mandeep.dh 607 
        type : "GET",
608 
        url : "/crm",
609 
        success : function(response) {
610 
            $('#sidebar').html($(response).find('#sidebar').html());
611 
        }
612 
    });
4267 anupam.sin 613 
}
614 
 
4681 amar.kumar 615 
function showHidecancelReasonDiv(cancelReason){
4793 amar.kumar 616 
	var reasonsToShowDiv = ['LOWER_PRICE_AVAILABLE_ELSEWHERE','OTHER','OUT_OF_STOCK','COLOR_OUT_OF_STOCK'];
617 
	if(($.inArray(cancelReason, reasonsToShowDiv))!=-1){
4681 amar.kumar 618 
		$('#cancelReasonBox').show();
619 
	} else {
620 
		$('#cancelReasonBox').hide();
621 
	}
622 
}
623 
 
4438 anupam.sin 624 
function blockPayment(transactionId, ticketId, paymentId) {
4267 anupam.sin 625 
	$.ajax({
626 
		type : "GET",
4451 anupam.sin 627 
		url : "/crm/tickets!blockPayment?transactionId=" + transactionId + "&id=" + ticketId + "&paymentId=" + paymentId,
4267 anupam.sin 628 
		success : function(response) {
629 
            $('#bottom-infopane').html(response);
630 
        }
631 
	});
632 
}
633 
 
4438 anupam.sin 634 
function allowPayment(transactionId, ticketId, paymentId) {
4267 anupam.sin 635 
	$.ajax({
636 
		type : "GET",
4451 anupam.sin 637 
		url : "/crm/tickets!allowPayment?transactionId=" + transactionId + "&id=" + ticketId + "&paymentId=" + paymentId,
4267 anupam.sin 638 
		success : function(response) {
639 
            $('#bottom-infopane').html(response);
640 
        }
641 
	});
4490 anupam.sin 642 
}
643 
 
644 
function denyDOA(orderId, ticketId) {
645 
	$.ajax({
646 
		type : "GET",
647 
		url : "/crm/tickets!denyDOA?orderId=" + orderId + "&id=" + ticketId,
648 
		success : function(response) {
649 
            $('#bottom-infopane').html(response);
650 
        }
651 
	});
652 
}
653 
 
654 
 
655 
function authorizeDOA(orderId, ticketId) {
656 
	$.ajax({
657 
		type : "GET",
658 
		url : "/crm/tickets!authorizeDOA?orderId=" + orderId + "&id=" + ticketId,
659 
		success : function(response) {
660 
            $('#bottom-infopane').html(response);
661 
        }
662 
	});
663 
}
664 
 
665 
function denyReturn(orderId, ticketId) {
666 
	$.ajax({
667 
		type : "GET",
668 
		url : "/crm/tickets!denyReturn?orderId=" + orderId + "&id=" + ticketId,
669 
		success : function(response) {
670 
            $('#bottom-infopane').html(response);
671 
        }
672 
	});
673 
}
674 
 
675 
 
676 
function authorizeReturn(orderId, ticketId) {
677 
	$.ajax({
678 
		type : "GET",
679 
		url : "/crm/tickets!authorizeReturn?orderId=" + orderId + "&id=" + ticketId,
680 
		success : function(response) {
681 
            $('#bottom-infopane').html(response);
682 
        }
683 
	});
4689 anupam.sin 684 
}
685 
 
686 
function markOrderForCancellation(orderId, formData) {
687 
	console.log(typeof(orderId), typeof(formData), orderId, formData);
688 
 
689 
	$.ajax({
690 
		type : "GET",
691 
		url : "/crm/user-order-info!markOrderForCancellation?orderId=" + orderId + "&cancellationInitiator=" + formData,
692 
		success : function(response) {
693 
			document.location.href = "/crm?email=&orderId=" + orderId;
694 
        }
695 
	});
4793 amar.kumar 696 
}
697 
 
698 
function loadAgentCreationForm() {
699 
	$.colorbox({
700 
        inline : true,
701 
        width : "550px",
702 
        height : "400px",
703 
        href : "div#create-agent-div",
704 
        onClosed : function() {
705 
            $("div#create-agent-div").hide();
706 
        }
707 
    });
708 
 
709 
    $("div#create-agent-div").show();
710 
 
711 
}
712 
 
713 
function deactivateAgentPopup() {
714 
	$.colorbox({
715 
        inline : true,
716 
        width : "400px",
717 
        height : "150px",
718 
        href : "div#deactivate-agent-div",
719 
        onClosed : function() {
720 
            $("div#deactivate-agent-div").hide();
721 
        }
722 
    });
723 
 
724 
    $("div#deactivate-agent-div").show();
725 
 
726 
}
727 
 
728 
function changeAgentPasswordPopup(){
729 
	$.colorbox({
730 
        inline : true,
731 
        width  : "350px",
732 
        height : "350px",
733 
        href   : "div#change-password-div",
734 
        onClosed : function() {
735 
            $("div#change-password-div").hide();
736 
        }
737 
    });
738 
 
739 
    $("div#change-password-div").show();
740 
}
741 
 
5168 amar.kumar 742 
function changeAgentRolePopup(){
743 
	$.colorbox({
744 
        inline : true,
745 
        width  : "375px",
746 
        height : "350px",
747 
        href   : "div#change-agent-role-div",
748 
        onClosed : function() {
749 
            $("div#change-agent-role-div").hide();
750 
        }
751 
    });
4793 amar.kumar 752 
 
5168 amar.kumar 753 
    $("div#change-agent-role-div").show();
754 
}
755 
 
4793 amar.kumar 756 
function updateAgentPassword(){
757 
	if(($('#change-password1').val().trim())==($('#change-password2').val().trim())){
758 
		$.ajax({
759 
			type : "POST",
760 
			url : "/crm/agent!changePassword?emailId=" + $('#agentEmail').val() + "&newPassword=" + $('#change-password1').val().trim(),
761 
			success : function(response) {
762 
				alert("Password updated successfully");
763 
				$.colorbox.close();
764 
			}
765 
		});
766 
	}
767 
	else {
768 
		alert("Passwords not matching");
769 
		return false;
770 
	}
771 
}
772 
 
773 
function validateAgentCreationForm(){
774 
	var formError = false;
775 
	if($('#new-agent-name').val().length == 0) {
776 
		$('#agent-name-error').html("Please enter the name");
777 
		$('#new-agent-name').addClass('agent-form-error');
778 
		formError = true;
779 
	}
780 
	if(($('#new-agent-id').val().length == 0)) {
781 
		$('#agent-email-error').html("Please enter the Email-ID");
782 
		$('#new-agent-id').addClass('agent-form-error');
783 
		formError = true;
784 
	}
785 
	if($('#create-password1').val().length == 0) {
786 
		$('#agent-password1-error').html("Please enter password");
787 
		$('#create-password1').addClass('agent-form-error');
788 
		formError = true;
789 
	} else if($('#create-password2').val().length == 0){
790 
		$('#agent-password2-error').html("Please re enter password");
791 
		$('#create-password2').addClass('agent-form-error');
792 
		formError = true;
793 
	} else if($('#create-password1').val()!=$('#create-password2').val()) {
794 
		$('#agent-password1-error').html("Please make sure you entered same passwords");
795 
		$('#create-password1').addClass('agent-form-error');
796 
		$('#create-password2').addClass('agent-form-error');
797 
		formError = true;
798 
	}
799 
 
800 
	if(formError){
801 
		return false;
802 
	}
803 
	return true;
804 
}
805 
 
806 
function clearAgentCreationForm() {
807 
		$('#agent-name-error').html("");
808 
		$('#new-agent-name').removeClass('agent-form-error');
809 
		$('#agent-email-error').html("");
810 
		$('#new-agent-id').removeClass('agent-form-error');
811 
		$('#agent-password1-error').html("");
812 
		$('#create-password1').removeClass('agent-form-error');
813 
		$('#agent-password2-error').html("");
814 
		$('#create-password2').removeClass('agent-form-error');
815 
		$('#agent-password1-error').html("");
816 
		$('#create-password1').removeClass('agent-form-error');
817 
		$('#create-password2').removeClass('agent-form-error');
818 
}
819 
 
820 
function deactivateAgent(emailId, id) {
821 
	$.ajax({
822 
		type : "POST",
823 
		url : "/crm/agent!deActivateAgent?emailId=" + emailId+ "&id=" + id,
824 
		success : function(response) {
825 
			alert("Agent : " + "deactivated successfully");
826 
			$.colorbox.close();
827 
			$('#infopane').html(response);
828 
 
829 
			var agentTable = $('#agents').dataTable({
830 
                "aaSorting" : [ [ 1, 'asc' ] ],
831 
                "bAutoWidth": false,
832 
                "aoColumns" : [{ "sWidth": "12%", "sSortDataType": "dom-text", "sType": "numeric" },//AgentID
833 
                               { "sWidth": "35%" },//Agent Name
834 
                               { "sWidth": "40%" },//Email ID
835 
                               { "sWidth": "13%", "sSortDataType": "dom-text", "sType": "numeric"}],//Manager ID
836 
                "iDisplayLength" : 10,
837 
                "sDom" : 'T<"clear">lfrtip',
838 
                "oTableTools" : {
839 
                    "sSwfPath" : "swf/copy_cvs_xls_pdf.swf"
840 
                },
841 
            });
842 
		}
843 
	});
4241 anupam.sin 844 
}