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Rev Author Line No. Line
3546 mandeep.dh 1 
<div id="bottom-infopane">
3106 mandeep.dh 2 
#set($messages = $action.getActionErrors())
3 
#if($messages && $messages.size() != 0)
4 
    #foreach($message in $messages)
5 
        $message <br/>
6 
    #end
7 
#else
3090 mandeep.dh 8 
#set($ticket = $action.getTicket())
9 
#set($ticketId = $ticket.getId())
10 
<div >
3397 mandeep.dh 11 
<div id="mail-div" class="hidden">
3206 mandeep.dh 12 
    <form id="mail-form">
13 
        <table >
14 
            <colgroup >
15 
                <col width="10%"/>
16 
                <col width="90%"/>
17 
            </colgroup>
18 
            <tbody >
3405 mandeep.dh 19 
                #if($ticket.isSetCustomerId())
3998 mandeep.dh 20 
                #set($customerEmailId = $action.getUser($ticket.getCustomerId()).getCommunicationEmail())
3405 mandeep.dh 21 
                #else
3422 mandeep.dh 22 
                #set($customerEmailId = $ticket.getCustomerEmailId())
3269 mandeep.dh 23 
                #end
3206 mandeep.dh 24 
                <tr >
25 
                    <td ><span >Reply to:</span></td>
3405 mandeep.dh 26 
                    <td >$customerEmailId</td>
3206 mandeep.dh 27 
                </tr>
28 
                <tr >
29 
                    <td ><span >Subject:</span></td>
3519 mandeep.dh 30 
                    <td ><textarea name="subject" rows="1" class="required" cols="80">$action.getSubject()</textarea></td>
3206 mandeep.dh 31 
                </tr>
32 
                <tr >
33 
                    <td ><span >Body:</span></td>
3519 mandeep.dh 34 
                    <td ><textarea name="body" rows="12" class="required" cols="80" id="mail-body"></textarea></td>
3206 mandeep.dh 35 
                </tr>
36 
                <tr >
3405 mandeep.dh 37 
                    <td ><input type="hidden" name="customerEmailId" value="$customerEmailId"/></td>
3206 mandeep.dh 38 
                    <td ><input type="submit" value="Send mail and save ticket"/></td>
39 
                </tr>
40 
            </tbody>
41 
        </table>
42 
    </form>
43 
</div>
4020 mandeep.dh 44 
<div id="escalation-div" class="hidden">
45 
    <form id="escalation-form">
4027 mandeep.dh 46 
        <table class="display">
47 
            #foreach($item in $action.getEscalationMatrix())
48 
                #if($velocityCount % 2 != 0)
49 
                    <tr >
50 
                #end
51 
                <td>
52 
                #if($item.name().equals("SHIPPING_AND_DELIVERY"))
53 
                    <input type="radio" name="escalate" value="$item.name()" checked />
54 
                #else
55 
                    <input type="radio" name="escalate" value="$item.name()" />
56 
                #end
57 
                <label title="$item.getDescription()">$item.name()</label>
4020 mandeep.dh 58 
                </td>
4027 mandeep.dh 59 
                #if($velocityCount % 2 == 0)
60 
                    </ tr>
61 
                #end
62 
            #end
4020 mandeep.dh 63 
            <tr >
4027 mandeep.dh 64 
                <td colspan="2">
4020 mandeep.dh 65 
                    <textarea name="body" rows="5" class="required" cols="80" id="escalation-mail-body"></textarea>
66 
                </td>
67 
            </tr>
68 
            <tr >
4027 mandeep.dh 69 
                <td colspan="2">
4020 mandeep.dh 70 
                    <input type="submit" value="Escalate"/>
71 
                </td>
72 
            </tr>
73 
        </table>
74 
    </form>
75 
</div>
4689 anupam.sin 76 
<div id="cancel-div" class="hidden">
77 
    <form id="cancel-form">
4241 anupam.sin 78 
        <table class="display">
79 
            #foreach($item in $action.getCODCancelMatrix())
80 
                #if($velocityCount % 2 != 0)
81 
                    <tr >
82 
                #end
83 
                <td>
84 
                #if($item.name().equals("INVALID_CONTACT_DETAILS"))
4681 amar.kumar 85 
                    <input type="radio" name="cancelReason" id ="$item.name()" class = "cancelReason" value="$item.name()" checked />
4241 anupam.sin 86 
                #else
4681 amar.kumar 87 
                    <input type="radio" name="cancelReason" id ="$item.name()" class = "cancelReason" value="$item.name()" />
4241 anupam.sin 88 
                #end
89 
                <label title="$item.getDescription()">$item.name()</label>
90 
                </td>
91 
                #if($velocityCount % 2 == 0)
92 
                    </ tr>
93 
                #end
94 
            #end
95 
            <tr >
4681 amar.kumar 96 
                <td id ="cancelReasonBox" colspan="2">
4689 anupam.sin 97 
                    <textarea name="body" rows="5" cols="80" id="cancel-body"></textarea>
4241 anupam.sin 98 
                </td>
99 
            </tr>
100 
            <tr >
101 
                <td colspan="2">
102 
                    <input type="submit" value="Cancel COD"/>
103 
                </td>
104 
            </tr>
105 
        </table>
106 
    </form>
107 
</div>
7645 anupam.sin 108 
<div id='store-return-auth' style='display:none;text-align:center;font-size: 15px;'>
109 
	<form id='store-return-form'>
110 
	Case closure : <input type="radio" checked='checked' name="closureType" value="reship">Reship</input>
111 
		           <input type="radio" name="closureType" value="refund">Refund</input>
112 
	<br>
113 
	<br>
114 
	Premises : <input type="radio" checked='checked' name="premises" value="store">Store</input>
115 
		       <input type="radio" name="premises" value="home">Customer premises</input>
116 
	<br><br>
117 
	<input id='auth-return-button' type='button' value='AUTHORIZE'>
118 
	</form>
119 
</div>
120 
<div id='store-doa-auth' style='display:none;text-align:center;font-size: 15px;'>
121 
	<form id='store-doa-form' action='/crm/tickets!authorizeDOA'>
122 
	Case closure : <input type="radio" checked='checked' name="closureType" value="reship">Reship</input>
123 
		           <input type="radio" name="closureType" value="refund">Refund</input>
124 
	<br>
125 
	<br>
126 
	Premises : <input type="radio" checked='checked' name="premises" value="store">Store</input>
127 
		       <input type="radio" name="premises" value="home">Customer premises</input>
128 
	<br><br>
129 
	<input id='auth-doa-button' type='button' value='AUTHORIZE'>
130 
	</form>
131 
</div>
4267 anupam.sin 132 
#if($action.getPayments() && $action.canViewFlaggedPayments())
133 
<div id="payment-pane">
134 
	<br />
135 
    <label class="heading">Payments</label><br />
136 
    <table id="payment-table" class="display">
137 
        <thead>
138 
            <tr>
139 
                <th>Payment Id</th>
140 
                <th>Gateway Payment Id</th>
141 
                <th>Gateway Id</th>
142 
                <th>Amount</th>
143 
                <th></th>
144 
                <th></th>
145 
            </tr>
146 
        </thead>
147 
        <tbody>
148 
            #foreach($payment in $action.getPayments())
149 
            #set($paymentId = $payment.getPaymentId())
150 
            #set($trClass = "table-tr-odd")
151 
            #if($velocityCount % 2 == 0)
152 
                #set($trClass = "table-tr-even")
153 
            #end
154 
            <tr id="payment-row-$paymentId" class="$trClass">
155 
                <td>
156 
                        $paymentId
157 
                </td>
158 
				#if($payment.getGatewayPaymentId())
159 
                <td class="truncated-text-for-order-table">$payment.getGatewayPaymentId()</td>
160 
				#else
161 
				<td>N/A</td>
162 
				#end
163 
                <td class="truncated-text-for-order-table">$payment.getGatewayId()</td>
164 
                <td>$payment.getAmount()</td>
4438 anupam.sin 165 
                <td class="center-aligned"><input id="block-payment" type="button" transactionId="$payment.getMerchantTxnId()" paymentId = "$paymentId" ticketId="$ticketId" value="Block Payment" class="CODButton"/> </td>
166 
                <td class="center-aligned"><input id="allow-payment" type="button" transactionId="$payment.getMerchantTxnId()" paymentId = "$paymentId" ticketId="$ticketId" value="Allow Payment" class="CODButton"/> </td>
4267 anupam.sin 167 
            </tr>
168 
            #end
169 
        </tbody>
170 
    </table>
171 
</div>
172 
#end
4490 anupam.sin 173 
#if($action.getOrders() && ($action.canVerifyCOD() || $action.canViewFailedPayments() || ($action.canViewDoaRequests())))
3090 mandeep.dh 174 
<div id="bottom-infopane-upper">
4142 mandeep.dh 175 
    <br />
176 
    <label class="heading">Orders</label><br />
4105 mandeep.dh 177 
    <table id="order-table" class="display">
178 
        <thead>
179 
            <tr>
180 
                <th>Order Id</th>
181 
                <th>Product</th>
182 
                <th>Created</th>
183 
                <th>Amount</th>
184 
                <th>Mobile No</th>
185 
                <th>Shipping Address</th>
186 
                <th>Expected delivery</th>
5407 amar.kumar 187 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
188 
				<th>Trust Level</th>
4105 mandeep.dh 189 
                <th></th>
190 
                <th></th>
5791 anupam.sin 191 
				#elseif($ticket.getCategory().name().equals("STORE_PICKUP"))
192 
				<th>Pickup Expiry</th>
193 
                <th></th>
194 
                <th></th>
5407 amar.kumar 195 
				#elseif($ticket.getCategory().name().equals("ORDER_CANCELLATION") || $ticket.getCategory().name().equals("DOA_RECEIVED") || $ticket.getCategory().name().equals("RETURN_FORM"))
196 
				<th></th>
197 
                <th></th>
4105 mandeep.dh 198 
                #elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
199 
                <th>Promised delivery</th>
200 
                <th>Delay reason</th>
201 
                #end
202 
            </tr>
203 
        </thead>
204 
        <tbody>
205 
            #foreach($order in $action.getOrders())
206 
            #set($orderId = $order.getId())
207 
            #set($trClass = "table-tr-odd")
208 
            #if($velocityCount % 2 == 0)
209 
                #set($trClass = "table-tr-even")
5890 anupam.sin 210 
			#end
211 
			#if($order.getPickupStoreId() != 0)
5912 anupam.sin 212 
				<tr id="order-row-$orderId" class="$trClass" style="color:red">
5890 anupam.sin 213 
			#else
214 
				<tr id="order-row-$orderId" class="$trClass">
215 
			#end
4105 mandeep.dh 216 
                <td>
217 
                    <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$orderId">
218 
                        $orderId
219 
                    </a>
220 
                </td>
221 
                <td class="truncated-text-for-order-table">$action.getProductName($order.getLineitems().get(0))</td>
222 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getCreated_timestamp())</td>
223 
                <td>$order.getTotal_amount()</td>
224 
                <td>$order.getCustomer_mobilenumber()</td>
225 
                <td class="truncated-text-for-order-table">$action.getAddress($order)</td>
226 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getExpected_delivery_time())</td>
227 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
5407 amar.kumar 228 
                <td class="center-aligned">$action.getCustomerTrustLevel($order.getCustomer_id())</td>
4280 anupam.sin 229 
                <td class="center-aligned"><input type="button" value="Verify COD" ticketId="$ticketId" orderId="$orderId" orderStatus="SUBMITTED_FOR_PROCESSING" class="update-order-status CODButton"/> </td>
4702 amar.kumar 230 
                <td class="center-aligned"><input type="button" value="Cancel order" ticketId="$ticketId" orderId="$orderId" orderStatus="COD_VERIFICATION_FAILED" class="display-cancel-order-popup CODButton"/> </td>
4277 anupam.sin 231 
				#elseif($ticket.getCategory().name().equals("ORDER_CANCELLATION"))
4280 anupam.sin 232 
				<td class="center-aligned"><input type="button" value="Confirm" ticketId="$ticketId" orderId="$orderId" orderStatus="CANCEL_REQUEST_CONFIRMED" class="update-order-status CODButton"/> </td>
233 
                <td class="center-aligned"><input type="button" value="Deny" ticketId="$ticketId" orderId="$orderId" orderStatus="DENY_CANCEL_REQUEST" class="update-order-status CODButton"/> </td>
4490 anupam.sin 234 
				#elseif(($ticket.getCategory().name().equals("RETURN_FORM")) && ($action.canViewDoaRequests()))
7645 anupam.sin 235 
					#set($storeAuthId = "authorize-return")
236 
					#if($order.getSource() == 2)
237 
						#set($storeAuthId = "display-store-ret-auth-options")
238 
					#end
4490 anupam.sin 239 
				<td class="center-aligned"><input id="deny-return" type="button" value="Deny" ticketId="$ticketId" orderId="$orderId" class="CODButton"/> </td>
7645 anupam.sin 240 
                <td class="center-aligned"><input id="$storeAuthId" type="button" value="Authorize" ticketId="$ticketId" orderId="$orderId"class="CODButton"/> </td>
4490 anupam.sin 241 
                #elseif(($ticket.getCategory().name().equals("DOA_RECEIVED")) && ($action.canViewDoaRequests()))
7645 anupam.sin 242 
					#set($storeAuthId = "authorize-doa")
243 
					#if($order.getSource() == 2)
244 
						#set($storeAuthId = "display-store-doa-auth-options")
245 
					#end
4490 anupam.sin 246 
				<td class="center-aligned"><input id="deny-doa" type="button" value="Deny" ticketId="$ticketId" orderId="$orderId" class="CODButton"/> </td>
7645 anupam.sin 247 
                <td class="center-aligned"><input id="$storeAuthId" type="button" value="Authorize" ticketId="$ticketId" orderId="$orderId"class="CODButton"/> </td>
4490 anupam.sin 248 
				#elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
4105 mandeep.dh 249 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getPromised_delivery_time())</td>
250 
                <td class="truncated-text-for-order-table">$order.getDelayReason().name()</td>
5791 anupam.sin 251 
				#elseif($ticket.getCategory().name().equals("STORE_PICKUP"))
252 
				<td class="center-aligned truncated-text-for-order-table">$action.getPickupExpiryDate($orderId, $order.getDelivery_timestamp())</td>
5918 anupam.sin 253 
    				#if(!$ticket.getStatus().name().equals("CLOSED"))
254 
    				<td class="center-aligned" id="pickupExtensionContainer">
255 
    					<select id="pickupExtension" name="pickupExtension" class="pickupExtension" style="width:50px">
256 
                                <option value="0" selected="selected">0</option>
257 
                                <option value="1">1</option>
258 
    							<option value="2">2</option>
259 
    							<option value="3">3</option>
260 
    							<option value="4">4</option>
261 
    							<option value="5">5</option>
262 
    					</select>
263 
    				</td>
264 
    				<td class="center-aligned"><input type="button" value="Extend" ticketId="$ticketId" orderId="$orderId" class="extend-expiry CODButton"/> </td>
265 
					#else
266 
					<td></td>
267 
					<td></td>
268 
					#end
269 
 
4105 mandeep.dh 270 
                #end
271 
            </tr>
272 
            #end
273 
        </tbody>
274 
    </table>
275 
</div>
276 
#end
4142 mandeep.dh 277 
<div id="bottom-infopane-lower">
278 
    <br />
279 
    <br />
280 
    <label class="heading">Activities</label><br />
4241 anupam.sin 281 
	<a name=currentActivity></a>
4142 mandeep.dh 282 
    <table id="activity-table" class="display">
283 
        <thead >
284 
            <tr class="table-tr-header">
285 
                <th >Activity Id</th>
286 
                <th >Type</th>
287 
                <th >Description</th>
288 
                <th >Timestamp</th>
289 
                <th >Created by</th>
290 
                <th >Assignee</th>
291 
                <th >Category</th>
292 
                <th >Status</th>
293 
                <th >Priority</th>
294 
                <th >Ticket Description</th>
295 
                <!--th >Customer Name</th>
296 
                <th >Customer Email Id</th>
297 
                <th >Customer Mobile No</th-->
298 
            </tr>
299 
        </thead>
300 
        <tbody >
301 
        #foreach($activity in $action.getActivities())
302 
            #set($date = $action.convertDate($activity.getCreationTimestamp()))
303 
            #set($trClass = "table-tr-odd")
304 
            #if($velocityCount % 2 == 0)
305 
                #set($trClass = "table-tr-even")
306 
            #end
307 
            <tr class="$trClass">
4241 anupam.sin 308 
				<td>
5521 amar.kumar 309 
					<a alt="Show Activity Description" title="Show Activity Description" href="#currentActivity" activityId="$activity.getId()" isRead="$activity.isIsRead()"class="show-activity-description">
4241 anupam.sin 310 
                        $activity.getId()
311 
                    </a>
312 
				</td>
313 
                <!--<td class="truncated-text-for-activity-table">$activity.getId()</td>
314 
				-->
4142 mandeep.dh 315 
                <td class="truncated-text-for-activity-table">$activity.getType().name()</td>
4241 anupam.sin 316 
                <td id="activity-description" class="truncated-text-for-activity-table"><pre>$activity.getDescription()</pre></td>
4142 mandeep.dh 317 
                <td class="truncated-text-for-activity-table">$date</td>
318 
                <td class="truncated-text-for-activity-table">$action.getAgent($activity.getCreatorId()).getEmailId()</td>
319 
                #if($activity.isSetTicketAssigneeId())
320 
                    <td class="truncated-text-for-activity-table">$action.getAgent($activity.getTicketAssigneeId()).getEmailId()</td>
321 
                #else
322 
                    <td class="truncated-text-for-activity-table">N/A</td>
323 
                #end
324 
                <td class="truncated-text-for-activity-table">$activity.getTicketCategory().name()</td>
325 
                <td class="truncated-text-for-activity-table">$activity.getTicketStatus().name()</td>
326 
                <td class="truncated-text-for-activity-table">$activity.getTicketPriority().name()</td>
327 
                <td class="truncated-text-for-activity-table">$activity.getTicketDescription()</td>
328 
                <!--td class="truncated-text-for-activity-table">
329 
                #if($activity.getCustomerName())
330 
                    $activity.getCustomerName()
331 
                #else
332 
                    N/A
333 
                #end
334 
                </td>
335 
                <td class="truncated-text-for-activity-table">
336 
                #if($activity.getCustomerEmailId())
337 
                    $activity.getCustomerEmailId()
338 
                #else
339 
                    N/A
340 
                #end
341 
                </td>
342 
                <td class="truncated-text-for-activity-table">
343 
                #if($activity.getCustomerMobileNumber())
344 
                    $activity.getCustomerMobileNumber()
345 
                #else
346 
                    N/A
347 
                #end
348 
                </td-->
349 
            </tr>
350 
        #end
351 
        </tbody>
352 
    </table>
4490 anupam.sin 353 
	<label class="bold">Attachments: </label>
354 
	#set($map = $action.getAllAttachmentsForTicket())
355 
		#foreach($key in $map.keySet())
356 
           <br/>
357 
		   <a alt="Download Attachment" title="Download Attachment" href="/crm/activity-info!downloadAttachment?attachment=$map.get($key)" attachment="$map.get($key)" target="_blank">
358 
			$key
359 
		   </a>
360 
		#end
361 
		<br/>
4142 mandeep.dh 362 
</div>
4241 anupam.sin 363 
<div id="activity-description-pane" class="activity-description-bg">
364 
</div>
4105 mandeep.dh 365 
<div id="bottom-infopane-middle">
4142 mandeep.dh 366 
    <br />
367 
    <br />
368 
    <label class="heading">Ticket details</label><br />
3090 mandeep.dh 369 
    <form id="update-ticket-form" ticketId="$ticketId" _method="put" method="post" action="">
370 
        <table>
371 
            <colgroup>
372 
                <col width="200px"/>
373 
                <col width="250px"/>
3106 mandeep.dh 374 
                <col width="120px"/>
3090 mandeep.dh 375 
                <col width="200px"/>
3106 mandeep.dh 376 
                <col width="300px"/>
3090 mandeep.dh 377 
            </colgroup>
3405 mandeep.dh 378 
            #if($ticket.isSetCustomerId())
3546 mandeep.dh 379 
            #set($user = $action.getUser())
380 
                <tr >
4142 mandeep.dh 381 
                    <td class="bold">Customer Name: </td>
3546 mandeep.dh 382 
                    <td >$user.getName()</td>
383 
                    <td ></td>
4142 mandeep.dh 384 
                    <td class="bold">Customer Mobile No: </td>
3853 mandeep.dh 385 
                    <td >
386 
                        #if($user.isSetMobileNumber())
387 
                            $user.getMobileNumber()
388 
                        #else
389 
                            N/A
390 
                        #end
391 
                    </td>
3546 mandeep.dh 392 
                </tr>
3405 mandeep.dh 393 
            #else
394 
                <tr >
4142 mandeep.dh 395 
                    <td class="bold">Customer Name: </td>
3405 mandeep.dh 396 
                    <td >
397 
                        #if($ticket.isSetCustomerName())
398 
                            <input type="text" name="customerName" value="$ticket.getCustomerName()"/>
399 
                        #else
400 
                            <input type="text" name="customerName"/>
401 
                        #end
402 
                    </td>
403 
                    <td ></td>
4142 mandeep.dh 404 
                    <td class="bold">Customer Mobile No: </td>
3405 mandeep.dh 405 
                    <td >
406 
                        #if($ticket.isSetCustomerMobileNumber())
407 
                            <input type="text" name="customerMobileNumber" value="$ticket.getCustomerMobileNumber()"/>
408 
                        #else
409 
                            <input type="text" name="customerMobileNumber"/>
410 
                        #end
411 
                    </td>
412 
                </tr>
413 
            #end
3090 mandeep.dh 414 
            <tr >
3106 mandeep.dh 415 
                <td ><label>Description:</label></td>
3578 mandeep.dh 416 
                <td colspan="4"><textarea id="description" class="required" name="description" rows="10" cols="90">$ticket.getDescription()</textarea></td>
3106 mandeep.dh 417 
            </tr>
418 
            <tr >
3090 mandeep.dh 419 
                <td ><label>Category:</label></td>
420 
                <td >
3106 mandeep.dh 421 
                <select name="category" class="width10">
422 
                    #foreach( $category in $action.getTicketCategories() )
423 
                        #if($category.name() == $ticket.getCategory().name())
424 
                            <option value="$category.name()" selected="selected">$category.name()</option>
3090 mandeep.dh 425 
                        #else
3106 mandeep.dh 426 
                            <option value="$category.name()">$category.name()</option>
3090 mandeep.dh 427 
                        #end
428 
                    #end
429 
                </select>
430 
                </td>
431 
                <td></td>
3106 mandeep.dh 432 
                <td ><label>Order Id:</label></td>
433 
                <td >
3168 mandeep.dh 434 
                    #if($ticket.isSetOrderId())
3519 mandeep.dh 435 
                        <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$ticket.getOrderId()">
436 
                                $ticket.getOrderId()
437 
                        </a>
3106 mandeep.dh 438 
                    #else
439 
                        N/A
440 
                    #end
441 
                </td>
3090 mandeep.dh 442 
            </tr>
443 
            <tr >
444 
                <td ><label>Assignee:</label></td>
3405 mandeep.dh 445 
                #if($action.isAssigneeEditable())
3090 mandeep.dh 446 
                    <td >
3106 mandeep.dh 447 
                    <select name="assigneeEmailId" class="width10">
3090 mandeep.dh 448 
                        #foreach( $agent in $action.getAllAgents() )
4020 mandeep.dh 449 
                            #if(($agent.getId() == $ticket.getAssigneeId()))
3090 mandeep.dh 450 
                                <option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
451 
                            #else
452 
                                <option value="$agent.getEmailId()">$agent.getEmailId()</option>
453 
                            #end
454 
                        #end
455 
                    </select>
456 
                    </td>
3405 mandeep.dh 457 
                #else
4020 mandeep.dh 458 
                    <td >
459 
                        <select name="assigneeEmailId" class="width10">
460 
                            #if ($ticket.isSetAssigneeId())
461 
                                #set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())
462 
                                <option value="$assigneeEmailId" selected="selected">$assigneeEmailId</option>
463 
                            #else
464 
                                <option value="" selected="selected">N/A</option>
465 
                            #end
466 
                            <option value="$action.getCurrentAgentEmailId()">$action.getCurrentAgentEmailId()</option>
467 
                        </select>
468 
                    </td>
3090 mandeep.dh 469 
                #end
470 
                <td ></td>
3106 mandeep.dh 471 
                <td ><label>Created by:</label></td>
472 
                <td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td>
3090 mandeep.dh 473 
            </tr>
474 
            <tr >
475 
                <td ><label>Status:</label></td>
476 
                <td >
3106 mandeep.dh 477 
                <select name="status" class="width10">
478 
                    #foreach( $status in $action.getTicketStatuses() )
479 
                        #if($status.name() == $ticket.getStatus().name())
480 
                            <option value="$status.name()" selected="selected">$status.name()</option>
3090 mandeep.dh 481 
                        #else
3106 mandeep.dh 482 
                            <option value="$status.name()">$status.name()</option>
3090 mandeep.dh 483 
                        #end
484 
                    #end
485 
                </select>
486 
                </td>
487 
                <td ></td>
488 
                <td ><label>Priority:</label></td>
489 
                <td >
3106 mandeep.dh 490 
                <select name="priority" class="width10">
491 
                    #foreach( $priority in $action.getTicketPriorities() )
492 
                        #if($priority.name() == $ticket.getPriority().name())
493 
                            <option value="$priority.name()" selected="selected">$priority.name()</option>
3090 mandeep.dh 494 
                        #else
3106 mandeep.dh 495 
                            <option value="$priority.name()">$priority.name()</option>
3090 mandeep.dh 496 
                        #end
497 
                    #end
498 
                </select>
499 
                </td>
500 
            </tr>
501 
            <tr >
3106 mandeep.dh 502 
                <td ><label>Activity Type:</label></td>
503 
                <td colspan="4">
3339 mandeep.dh 504 
                <select id="activity-type" name="activityType" class="width-activity-type">
3106 mandeep.dh 505 
                    #foreach( $type in $action.getActivityTypes() )
506 
                        #if($type.name() == "OTHER")
507 
                            <option value="$type.name()" selected="selected">$type.name()</option>
3090 mandeep.dh 508 
                        #else
3106 mandeep.dh 509 
                            <option value="$type.name()">$type.name()</option>
3090 mandeep.dh 510 
                        #end
511 
                    #end
512 
                </select>
513 
                </td>
3106 mandeep.dh 514 
                </td>
3090 mandeep.dh 515 
            </tr>
516 
            <tr >
3106 mandeep.dh 517 
                <td ><label>Activity description:</label></td>
3405 mandeep.dh 518 
                <td colspan="4"><textarea class="required" name="activityDescription" rows="2" cols="90"></textarea></td>
3106 mandeep.dh 519 
            </tr>
520 
            <tr >
3090 mandeep.dh 521 
                <td colspan="2"></td>
522 
                <td colspan="2"><input type="submit" value="Save" /></td>
3405 mandeep.dh 523 
                <td ><input type="hidden" name="userId" value="$ticket.getCustomerId()"/></td>
3090 mandeep.dh 524 
            </tr>
525 
        </table>
526 
    </form>
527 
</div>
3546 mandeep.dh 528 
<br />
3090 mandeep.dh 529 
</div>
3106 mandeep.dh 530 
#end
3546 mandeep.dh 531 
</div>
3106 mandeep.dh 532 
<script >
3499 mandeep.dh 533 
$(document).ready(
534 
    function () {
535 
        $(".truncated-text-for-activity-table").truncate({
536 
            width : 65,
537 
            addtitle : true
538 
        });
3546 mandeep.dh 539 
 
540 
        $(".truncated-text-for-order-table").truncate({
3711 mandeep.dh 541 
            width : 85,
3546 mandeep.dh 542 
            addtitle : true
543 
        });
3499 mandeep.dh 544 
    }
545 
);
3390 mandeep.dh 546 
</script>