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Rev Author Line No. Line
3546 mandeep.dh 1 
<div id="bottom-infopane">
3106 mandeep.dh 2 
#set($messages = $action.getActionErrors())
3 
#if($messages && $messages.size() != 0)
4 
    #foreach($message in $messages)
5 
        $message <br/>
6 
    #end
7 
#else
3090 mandeep.dh 8 
#set($ticket = $action.getTicket())
9 
#set($ticketId = $ticket.getId())
10 
<div >
3397 mandeep.dh 11 
<div id="mail-div" class="hidden">
3206 mandeep.dh 12 
    <form id="mail-form">
13 
        <table >
14 
            <colgroup >
15 
                <col width="10%"/>
16 
                <col width="90%"/>
17 
            </colgroup>
18 
            <tbody >
3405 mandeep.dh 19 
                #if($ticket.isSetCustomerId())
3998 mandeep.dh 20 
                #set($customerEmailId = $action.getUser($ticket.getCustomerId()).getCommunicationEmail())
3405 mandeep.dh 21 
                #else
3422 mandeep.dh 22 
                #set($customerEmailId = $ticket.getCustomerEmailId())
3269 mandeep.dh 23 
                #end
3206 mandeep.dh 24 
                <tr >
25 
                    <td ><span >Reply to:</span></td>
3405 mandeep.dh 26 
                    <td >$customerEmailId</td>
3206 mandeep.dh 27 
                </tr>
28 
                <tr >
29 
                    <td ><span >Subject:</span></td>
3519 mandeep.dh 30 
                    <td ><textarea name="subject" rows="1" class="required" cols="80">$action.getSubject()</textarea></td>
3206 mandeep.dh 31 
                </tr>
32 
                <tr >
33 
                    <td ><span >Body:</span></td>
3519 mandeep.dh 34 
                    <td ><textarea name="body" rows="12" class="required" cols="80" id="mail-body"></textarea></td>
3206 mandeep.dh 35 
                </tr>
36 
                <tr >
3405 mandeep.dh 37 
                    <td ><input type="hidden" name="customerEmailId" value="$customerEmailId"/></td>
3206 mandeep.dh 38 
                    <td ><input type="submit" value="Send mail and save ticket"/></td>
39 
                </tr>
40 
            </tbody>
41 
        </table>
42 
    </form>
43 
</div>
4020 mandeep.dh 44 
<div id="escalation-div" class="hidden">
45 
    <form id="escalation-form">
4027 mandeep.dh 46 
        <table class="display">
47 
            #foreach($item in $action.getEscalationMatrix())
48 
                #if($velocityCount % 2 != 0)
49 
                    <tr >
50 
                #end
51 
                <td>
52 
                #if($item.name().equals("SHIPPING_AND_DELIVERY"))
53 
                    <input type="radio" name="escalate" value="$item.name()" checked />
54 
                #else
55 
                    <input type="radio" name="escalate" value="$item.name()" />
56 
                #end
57 
                <label title="$item.getDescription()">$item.name()</label>
4020 mandeep.dh 58 
                </td>
4027 mandeep.dh 59 
                #if($velocityCount % 2 == 0)
60 
                    </ tr>
61 
                #end
62 
            #end
4020 mandeep.dh 63 
            <tr >
4027 mandeep.dh 64 
                <td colspan="2">
4020 mandeep.dh 65 
                    <textarea name="body" rows="5" class="required" cols="80" id="escalation-mail-body"></textarea>
66 
                </td>
67 
            </tr>
68 
            <tr >
4027 mandeep.dh 69 
                <td colspan="2">
4020 mandeep.dh 70 
                    <input type="submit" value="Escalate"/>
71 
                </td>
72 
            </tr>
73 
        </table>
74 
    </form>
75 
</div>
4689 anupam.sin 76 
<div id="cancel-div" class="hidden">
77 
    <form id="cancel-form">
4241 anupam.sin 78 
        <table class="display">
79 
            #foreach($item in $action.getCODCancelMatrix())
80 
                #if($velocityCount % 2 != 0)
81 
                    <tr >
82 
                #end
83 
                <td>
84 
                #if($item.name().equals("INVALID_CONTACT_DETAILS"))
4681 amar.kumar 85 
                    <input type="radio" name="cancelReason" id ="$item.name()" class = "cancelReason" value="$item.name()" checked />
4241 anupam.sin 86 
                #else
4681 amar.kumar 87 
                    <input type="radio" name="cancelReason" id ="$item.name()" class = "cancelReason" value="$item.name()" />
4241 anupam.sin 88 
                #end
89 
                <label title="$item.getDescription()">$item.name()</label>
90 
                </td>
91 
                #if($velocityCount % 2 == 0)
92 
                    </ tr>
93 
                #end
94 
            #end
95 
            <tr >
4681 amar.kumar 96 
                <td id ="cancelReasonBox" colspan="2">
4689 anupam.sin 97 
                    <textarea name="body" rows="5" cols="80" id="cancel-body"></textarea>
4241 anupam.sin 98 
                </td>
99 
            </tr>
100 
            <tr >
101 
                <td colspan="2">
102 
                    <input type="submit" value="Cancel COD"/>
103 
                </td>
104 
            </tr>
105 
        </table>
106 
    </form>
107 
</div>
4267 anupam.sin 108 
#if($action.getPayments() && $action.canViewFlaggedPayments())
109 
<div id="payment-pane">
110 
	<br />
111 
    <label class="heading">Payments</label><br />
112 
    <table id="payment-table" class="display">
113 
        <thead>
114 
            <tr>
115 
                <th>Payment Id</th>
116 
                <th>Gateway Payment Id</th>
117 
                <th>Gateway Id</th>
118 
                <th>Amount</th>
119 
                <th></th>
120 
                <th></th>
121 
            </tr>
122 
        </thead>
123 
        <tbody>
124 
            #foreach($payment in $action.getPayments())
125 
            #set($paymentId = $payment.getPaymentId())
126 
            #set($trClass = "table-tr-odd")
127 
            #if($velocityCount % 2 == 0)
128 
                #set($trClass = "table-tr-even")
129 
            #end
130 
            <tr id="payment-row-$paymentId" class="$trClass">
131 
                <td>
132 
                        $paymentId
133 
                </td>
134 
				#if($payment.getGatewayPaymentId())
135 
                <td class="truncated-text-for-order-table">$payment.getGatewayPaymentId()</td>
136 
				#else
137 
				<td>N/A</td>
138 
				#end
139 
                <td class="truncated-text-for-order-table">$payment.getGatewayId()</td>
140 
                <td>$payment.getAmount()</td>
4438 anupam.sin 141 
                <td class="center-aligned"><input id="block-payment" type="button" transactionId="$payment.getMerchantTxnId()" paymentId = "$paymentId" ticketId="$ticketId" value="Block Payment" class="CODButton"/> </td>
142 
                <td class="center-aligned"><input id="allow-payment" type="button" transactionId="$payment.getMerchantTxnId()" paymentId = "$paymentId" ticketId="$ticketId" value="Allow Payment" class="CODButton"/> </td>
4267 anupam.sin 143 
            </tr>
144 
            #end
145 
        </tbody>
146 
    </table>
147 
</div>
148 
#end
4490 anupam.sin 149 
#if($action.getOrders() && ($action.canVerifyCOD() || $action.canViewFailedPayments() || ($action.canViewDoaRequests())))
3090 mandeep.dh 150 
<div id="bottom-infopane-upper">
4142 mandeep.dh 151 
    <br />
152 
    <label class="heading">Orders</label><br />
4105 mandeep.dh 153 
    <table id="order-table" class="display">
154 
        <thead>
155 
            <tr>
156 
                <th>Order Id</th>
157 
                <th>Product</th>
158 
                <th>Created</th>
159 
                <th>Amount</th>
160 
                <th>Mobile No</th>
161 
                <th>Shipping Address</th>
162 
                <th>Expected delivery</th>
4490 anupam.sin 163 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION") || $ticket.getCategory().name().equals("ORDER_CANCELLATION") || $ticket.getCategory().name().equals("DOA_RECEIVED") || $ticket.getCategory().name().equals("RETURN_FORM"))
4105 mandeep.dh 164 
                <th></th>
165 
                <th></th>
166 
                #elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
167 
                <th>Promised delivery</th>
168 
                <th>Delay reason</th>
169 
                #end
170 
            </tr>
171 
        </thead>
172 
        <tbody>
173 
            #foreach($order in $action.getOrders())
174 
            #set($orderId = $order.getId())
175 
            #set($trClass = "table-tr-odd")
176 
            #if($velocityCount % 2 == 0)
177 
                #set($trClass = "table-tr-even")
178 
            #end
179 
            <tr id="order-row-$orderId" class="$trClass">
180 
                <td>
181 
                    <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$orderId">
182 
                        $orderId
183 
                    </a>
184 
                </td>
185 
                <td class="truncated-text-for-order-table">$action.getProductName($order.getLineitems().get(0))</td>
186 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getCreated_timestamp())</td>
187 
                <td>$order.getTotal_amount()</td>
188 
                <td>$order.getCustomer_mobilenumber()</td>
189 
                <td class="truncated-text-for-order-table">$action.getAddress($order)</td>
190 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getExpected_delivery_time())</td>
191 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
4280 anupam.sin 192 
                <td class="center-aligned"><input type="button" value="Verify COD" ticketId="$ticketId" orderId="$orderId" orderStatus="SUBMITTED_FOR_PROCESSING" class="update-order-status CODButton"/> </td>
4702 amar.kumar 193 
                <td class="center-aligned"><input type="button" value="Cancel order" ticketId="$ticketId" orderId="$orderId" orderStatus="COD_VERIFICATION_FAILED" class="display-cancel-order-popup CODButton"/> </td>
4277 anupam.sin 194 
				#elseif($ticket.getCategory().name().equals("ORDER_CANCELLATION"))
4280 anupam.sin 195 
				<td class="center-aligned"><input type="button" value="Confirm" ticketId="$ticketId" orderId="$orderId" orderStatus="CANCEL_REQUEST_CONFIRMED" class="update-order-status CODButton"/> </td>
196 
                <td class="center-aligned"><input type="button" value="Deny" ticketId="$ticketId" orderId="$orderId" orderStatus="DENY_CANCEL_REQUEST" class="update-order-status CODButton"/> </td>
4490 anupam.sin 197 
				#elseif(($ticket.getCategory().name().equals("RETURN_FORM")) && ($action.canViewDoaRequests()))
198 
				<td class="center-aligned"><input id="deny-return" type="button" value="Deny" ticketId="$ticketId" orderId="$orderId" class="CODButton"/> </td>
199 
                <td class="center-aligned"><input id="authorize-return" type="button" value="Authorize" ticketId="$ticketId" orderId="$orderId"class="CODButton"/> </td>
200 
                #elseif(($ticket.getCategory().name().equals("DOA_RECEIVED")) && ($action.canViewDoaRequests()))
201 
				<td class="center-aligned"><input id="deny-doa" type="button" value="Deny" ticketId="$ticketId" orderId="$orderId" class="CODButton"/> </td>
202 
                <td class="center-aligned"><input id="authorize-doa" type="button" value="Authorize" ticketId="$ticketId" orderId="$orderId"class="CODButton"/> </td>
203 
				#elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
4105 mandeep.dh 204 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getPromised_delivery_time())</td>
205 
                <td class="truncated-text-for-order-table">$order.getDelayReason().name()</td>
4490 anupam.sin 206 
 
4105 mandeep.dh 207 
                #end
208 
            </tr>
209 
            #end
210 
        </tbody>
211 
    </table>
212 
</div>
213 
#end
4142 mandeep.dh 214 
<div id="bottom-infopane-lower">
215 
    <br />
216 
    <br />
217 
    <label class="heading">Activities</label><br />
4241 anupam.sin 218 
	<a name=currentActivity></a>
4142 mandeep.dh 219 
    <table id="activity-table" class="display">
220 
        <thead >
221 
            <tr class="table-tr-header">
222 
                <th >Activity Id</th>
223 
                <th >Type</th>
224 
                <th >Description</th>
225 
                <th >Timestamp</th>
226 
                <th >Created by</th>
227 
                <th >Assignee</th>
228 
                <th >Category</th>
229 
                <th >Status</th>
230 
                <th >Priority</th>
231 
                <th >Ticket Description</th>
232 
                <!--th >Customer Name</th>
233 
                <th >Customer Email Id</th>
234 
                <th >Customer Mobile No</th-->
235 
            </tr>
236 
        </thead>
237 
        <tbody >
238 
        #foreach($activity in $action.getActivities())
239 
            #set($date = $action.convertDate($activity.getCreationTimestamp()))
240 
            #set($trClass = "table-tr-odd")
241 
            #if($velocityCount % 2 == 0)
242 
                #set($trClass = "table-tr-even")
243 
            #end
244 
            <tr class="$trClass">
4241 anupam.sin 245 
				<td>
246 
					<a alt="Show Activity Description" title="Show Activity Description" href="#currentActivity" activityId="$activity.getId()" class="show-activity-description">
247 
                        $activity.getId()
248 
                    </a>
249 
				</td>
250 
                <!--<td class="truncated-text-for-activity-table">$activity.getId()</td>
251 
				-->
4142 mandeep.dh 252 
                <td class="truncated-text-for-activity-table">$activity.getType().name()</td>
4241 anupam.sin 253 
                <td id="activity-description" class="truncated-text-for-activity-table"><pre>$activity.getDescription()</pre></td>
4142 mandeep.dh 254 
                <td class="truncated-text-for-activity-table">$date</td>
255 
                <td class="truncated-text-for-activity-table">$action.getAgent($activity.getCreatorId()).getEmailId()</td>
256 
                #if($activity.isSetTicketAssigneeId())
257 
                    <td class="truncated-text-for-activity-table">$action.getAgent($activity.getTicketAssigneeId()).getEmailId()</td>
258 
                #else
259 
                    <td class="truncated-text-for-activity-table">N/A</td>
260 
                #end
261 
                <td class="truncated-text-for-activity-table">$activity.getTicketCategory().name()</td>
262 
                <td class="truncated-text-for-activity-table">$activity.getTicketStatus().name()</td>
263 
                <td class="truncated-text-for-activity-table">$activity.getTicketPriority().name()</td>
264 
                <td class="truncated-text-for-activity-table">$activity.getTicketDescription()</td>
265 
                <!--td class="truncated-text-for-activity-table">
266 
                #if($activity.getCustomerName())
267 
                    $activity.getCustomerName()
268 
                #else
269 
                    N/A
270 
                #end
271 
                </td>
272 
                <td class="truncated-text-for-activity-table">
273 
                #if($activity.getCustomerEmailId())
274 
                    $activity.getCustomerEmailId()
275 
                #else
276 
                    N/A
277 
                #end
278 
                </td>
279 
                <td class="truncated-text-for-activity-table">
280 
                #if($activity.getCustomerMobileNumber())
281 
                    $activity.getCustomerMobileNumber()
282 
                #else
283 
                    N/A
284 
                #end
285 
                </td-->
286 
            </tr>
287 
        #end
288 
        </tbody>
289 
    </table>
4490 anupam.sin 290 
	<label class="bold">Attachments: </label>
291 
	#set($map = $action.getAllAttachmentsForTicket())
292 
		#foreach($key in $map.keySet())
293 
           <br/>
294 
		   <a alt="Download Attachment" title="Download Attachment" href="/crm/activity-info!downloadAttachment?attachment=$map.get($key)" attachment="$map.get($key)" target="_blank">
295 
			$key
296 
		   </a>
297 
		#end
298 
		<br/>
4142 mandeep.dh 299 
</div>
4241 anupam.sin 300 
<div id="activity-description-pane" class="activity-description-bg">
301 
</div>
4105 mandeep.dh 302 
<div id="bottom-infopane-middle">
4142 mandeep.dh 303 
    <br />
304 
    <br />
305 
    <label class="heading">Ticket details</label><br />
3090 mandeep.dh 306 
    <form id="update-ticket-form" ticketId="$ticketId" _method="put" method="post" action="">
307 
        <table>
308 
            <colgroup>
309 
                <col width="200px"/>
310 
                <col width="250px"/>
3106 mandeep.dh 311 
                <col width="120px"/>
3090 mandeep.dh 312 
                <col width="200px"/>
3106 mandeep.dh 313 
                <col width="300px"/>
3090 mandeep.dh 314 
            </colgroup>
3405 mandeep.dh 315 
            #if($ticket.isSetCustomerId())
3546 mandeep.dh 316 
            #set($user = $action.getUser())
317 
                <tr >
4142 mandeep.dh 318 
                    <td class="bold">Customer Name: </td>
3546 mandeep.dh 319 
                    <td >$user.getName()</td>
320 
                    <td ></td>
4142 mandeep.dh 321 
                    <td class="bold">Customer Mobile No: </td>
3853 mandeep.dh 322 
                    <td >
323 
                        #if($user.isSetMobileNumber())
324 
                            $user.getMobileNumber()
325 
                        #else
326 
                            N/A
327 
                        #end
328 
                    </td>
3546 mandeep.dh 329 
                </tr>
3405 mandeep.dh 330 
            #else
331 
                <tr >
4142 mandeep.dh 332 
                    <td class="bold">Customer Name: </td>
3405 mandeep.dh 333 
                    <td >
334 
                        #if($ticket.isSetCustomerName())
335 
                            <input type="text" name="customerName" value="$ticket.getCustomerName()"/>
336 
                        #else
337 
                            <input type="text" name="customerName"/>
338 
                        #end
339 
                    </td>
340 
                    <td ></td>
4142 mandeep.dh 341 
                    <td class="bold">Customer Mobile No: </td>
3405 mandeep.dh 342 
                    <td >
343 
                        #if($ticket.isSetCustomerMobileNumber())
344 
                            <input type="text" name="customerMobileNumber" value="$ticket.getCustomerMobileNumber()"/>
345 
                        #else
346 
                            <input type="text" name="customerMobileNumber"/>
347 
                        #end
348 
                    </td>
349 
                </tr>
350 
            #end
3090 mandeep.dh 351 
            <tr >
3106 mandeep.dh 352 
                <td ><label>Description:</label></td>
3578 mandeep.dh 353 
                <td colspan="4"><textarea id="description" class="required" name="description" rows="10" cols="90">$ticket.getDescription()</textarea></td>
3106 mandeep.dh 354 
            </tr>
355 
            <tr >
3090 mandeep.dh 356 
                <td ><label>Category:</label></td>
357 
                <td >
3106 mandeep.dh 358 
                <select name="category" class="width10">
359 
                    #foreach( $category in $action.getTicketCategories() )
360 
                        #if($category.name() == $ticket.getCategory().name())
361 
                            <option value="$category.name()" selected="selected">$category.name()</option>
3090 mandeep.dh 362 
                        #else
3106 mandeep.dh 363 
                            <option value="$category.name()">$category.name()</option>
3090 mandeep.dh 364 
                        #end
365 
                    #end
366 
                </select>
367 
                </td>
368 
                <td></td>
3106 mandeep.dh 369 
                <td ><label>Order Id:</label></td>
370 
                <td >
3168 mandeep.dh 371 
                    #if($ticket.isSetOrderId())
3519 mandeep.dh 372 
                        <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$ticket.getOrderId()">
373 
                                $ticket.getOrderId()
374 
                        </a>
3106 mandeep.dh 375 
                    #else
376 
                        N/A
377 
                    #end
378 
                </td>
3090 mandeep.dh 379 
            </tr>
380 
            <tr >
381 
                <td ><label>Assignee:</label></td>
3405 mandeep.dh 382 
                #if($action.isAssigneeEditable())
3090 mandeep.dh 383 
                    <td >
3106 mandeep.dh 384 
                    <select name="assigneeEmailId" class="width10">
3090 mandeep.dh 385 
                        #foreach( $agent in $action.getAllAgents() )
4020 mandeep.dh 386 
                            #if(($agent.getId() == $ticket.getAssigneeId()))
3090 mandeep.dh 387 
                                <option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
388 
                            #else
389 
                                <option value="$agent.getEmailId()">$agent.getEmailId()</option>
390 
                            #end
391 
                        #end
392 
                    </select>
393 
                    </td>
3405 mandeep.dh 394 
                #else
4020 mandeep.dh 395 
                    <td >
396 
                        <select name="assigneeEmailId" class="width10">
397 
                            #if ($ticket.isSetAssigneeId())
398 
                                #set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())
399 
                                <option value="$assigneeEmailId" selected="selected">$assigneeEmailId</option>
400 
                            #else
401 
                                <option value="" selected="selected">N/A</option>
402 
                            #end
403 
                            <option value="$action.getCurrentAgentEmailId()">$action.getCurrentAgentEmailId()</option>
404 
                        </select>
405 
                    </td>
3090 mandeep.dh 406 
                #end
407 
                <td ></td>
3106 mandeep.dh 408 
                <td ><label>Created by:</label></td>
409 
                <td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td>
3090 mandeep.dh 410 
            </tr>
411 
            <tr >
412 
                <td ><label>Status:</label></td>
413 
                <td >
3106 mandeep.dh 414 
                <select name="status" class="width10">
415 
                    #foreach( $status in $action.getTicketStatuses() )
416 
                        #if($status.name() == $ticket.getStatus().name())
417 
                            <option value="$status.name()" selected="selected">$status.name()</option>
3090 mandeep.dh 418 
                        #else
3106 mandeep.dh 419 
                            <option value="$status.name()">$status.name()</option>
3090 mandeep.dh 420 
                        #end
421 
                    #end
422 
                </select>
423 
                </td>
424 
                <td ></td>
425 
                <td ><label>Priority:</label></td>
426 
                <td >
3106 mandeep.dh 427 
                <select name="priority" class="width10">
428 
                    #foreach( $priority in $action.getTicketPriorities() )
429 
                        #if($priority.name() == $ticket.getPriority().name())
430 
                            <option value="$priority.name()" selected="selected">$priority.name()</option>
3090 mandeep.dh 431 
                        #else
3106 mandeep.dh 432 
                            <option value="$priority.name()">$priority.name()</option>
3090 mandeep.dh 433 
                        #end
434 
                    #end
435 
                </select>
436 
                </td>
437 
            </tr>
438 
            <tr >
3106 mandeep.dh 439 
                <td ><label>Activity Type:</label></td>
440 
                <td colspan="4">
3339 mandeep.dh 441 
                <select id="activity-type" name="activityType" class="width-activity-type">
3106 mandeep.dh 442 
                    #foreach( $type in $action.getActivityTypes() )
443 
                        #if($type.name() == "OTHER")
444 
                            <option value="$type.name()" selected="selected">$type.name()</option>
3090 mandeep.dh 445 
                        #else
3106 mandeep.dh 446 
                            <option value="$type.name()">$type.name()</option>
3090 mandeep.dh 447 
                        #end
448 
                    #end
449 
                </select>
450 
                </td>
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                </td>
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            </tr>
453 
            <tr >
3106 mandeep.dh 454 
                <td ><label>Activity description:</label></td>
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                <td colspan="4"><textarea class="required" name="activityDescription" rows="2" cols="90"></textarea></td>
3106 mandeep.dh 456 
            </tr>
457 
            <tr >
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                <td colspan="2"></td>
459 
                <td colspan="2"><input type="submit" value="Save" /></td>
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                <td ><input type="hidden" name="userId" value="$ticket.getCustomerId()"/></td>
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            </tr>
462 
        </table>
463 
    </form>
464 
</div>
3546 mandeep.dh 465 
<br />
3090 mandeep.dh 466 
</div>
3106 mandeep.dh 467 
#end
3546 mandeep.dh 468 
</div>
3106 mandeep.dh 469 
<script >
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$(document).ready(
471 
    function () {
472 
        $(".truncated-text-for-activity-table").truncate({
473 
            width : 65,
474 
            addtitle : true
475 
        });
3546 mandeep.dh 476 
 
477 
        $(".truncated-text-for-order-table").truncate({
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            width : 85,
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            addtitle : true
480 
        });
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    }
482 
);
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</script>