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Rev Author Line No. Line
3546 mandeep.dh 1 
<div id="bottom-infopane">
3106 mandeep.dh 2 
#set($messages = $action.getActionErrors())
3 
#if($messages && $messages.size() != 0)
4 
    #foreach($message in $messages)
5 
        $message <br/>
6 
    #end
7 
#else
3090 mandeep.dh 8 
#set($ticket = $action.getTicket())
9 
#set($ticketId = $ticket.getId())
10 
<div >
3397 mandeep.dh 11 
<div id="mail-div" class="hidden">
3206 mandeep.dh 12 
    <form id="mail-form">
13 
        <table >
14 
            <colgroup >
15 
                <col width="10%"/>
16 
                <col width="90%"/>
17 
            </colgroup>
18 
            <tbody >
3405 mandeep.dh 19 
                #if($ticket.isSetCustomerId())
3998 mandeep.dh 20 
                #set($customerEmailId = $action.getUser($ticket.getCustomerId()).getCommunicationEmail())
3405 mandeep.dh 21 
                #else
3422 mandeep.dh 22 
                #set($customerEmailId = $ticket.getCustomerEmailId())
3269 mandeep.dh 23 
                #end
3206 mandeep.dh 24 
                <tr >
25 
                    <td ><span >Reply to:</span></td>
3405 mandeep.dh 26 
                    <td >$customerEmailId</td>
3206 mandeep.dh 27 
                </tr>
28 
                <tr >
29 
                    <td ><span >Subject:</span></td>
3519 mandeep.dh 30 
                    <td ><textarea name="subject" rows="1" class="required" cols="80">$action.getSubject()</textarea></td>
3206 mandeep.dh 31 
                </tr>
32 
                <tr >
33 
                    <td ><span >Body:</span></td>
3519 mandeep.dh 34 
                    <td ><textarea name="body" rows="12" class="required" cols="80" id="mail-body"></textarea></td>
3206 mandeep.dh 35 
                </tr>
36 
                <tr >
3405 mandeep.dh 37 
                    <td ><input type="hidden" name="customerEmailId" value="$customerEmailId"/></td>
3206 mandeep.dh 38 
                    <td ><input type="submit" value="Send mail and save ticket"/></td>
39 
                </tr>
40 
            </tbody>
41 
        </table>
42 
    </form>
43 
</div>
4020 mandeep.dh 44 
<div id="escalation-div" class="hidden">
45 
    <form id="escalation-form">
4027 mandeep.dh 46 
        <table class="display">
47 
            #foreach($item in $action.getEscalationMatrix())
48 
                #if($velocityCount % 2 != 0)
49 
                    <tr >
50 
                #end
51 
                <td>
52 
                #if($item.name().equals("SHIPPING_AND_DELIVERY"))
53 
                    <input type="radio" name="escalate" value="$item.name()" checked />
54 
                #else
55 
                    <input type="radio" name="escalate" value="$item.name()" />
56 
                #end
57 
                <label title="$item.getDescription()">$item.name()</label>
4020 mandeep.dh 58 
                </td>
4027 mandeep.dh 59 
                #if($velocityCount % 2 == 0)
60 
                    </ tr>
61 
                #end
62 
            #end
4020 mandeep.dh 63 
            <tr >
4027 mandeep.dh 64 
                <td colspan="2">
4020 mandeep.dh 65 
                    <textarea name="body" rows="5" class="required" cols="80" id="escalation-mail-body"></textarea>
66 
                </td>
67 
            </tr>
68 
            <tr >
4027 mandeep.dh 69 
                <td colspan="2">
4020 mandeep.dh 70 
                    <input type="submit" value="Escalate"/>
71 
                </td>
72 
            </tr>
73 
        </table>
74 
    </form>
75 
</div>
4241 anupam.sin 76 
<div id="cancel-cod-div" class="hidden">
77 
    <form id="cancel-cod-form">
78 
        <table class="display">
79 
            #foreach($item in $action.getCODCancelMatrix())
80 
                #if($velocityCount % 2 != 0)
81 
                    <tr >
82 
                #end
83 
                <td>
84 
                #if($item.name().equals("INVALID_CONTACT_DETAILS"))
85 
                    <input type="radio" name="cancelReason" value="$item.name()" checked />
86 
                #else
87 
                    <input type="radio" name="cancelReason" value="$item.name()" />
88 
                #end
89 
                <label title="$item.getDescription()">$item.name()</label>
90 
                </td>
91 
                #if($velocityCount % 2 == 0)
92 
                    </ tr>
93 
                #end
94 
            #end
95 
            <tr >
96 
                <td colspan="2">
97 
                    <textarea name="body" rows="5" cols="80" id="cancel-cod-body"></textarea>
98 
                </td>
99 
            </tr>
100 
            <tr >
101 
                <td colspan="2">
102 
                    <input type="submit" value="Cancel COD"/>
103 
                </td>
104 
            </tr>
105 
        </table>
106 
    </form>
107 
</div>
4267 anupam.sin 108 
#if($action.getPayments() && $action.canViewFlaggedPayments())
109 
<div id="payment-pane">
110 
	<br />
111 
    <label class="heading">Payments</label><br />
112 
    <table id="payment-table" class="display">
113 
        <thead>
114 
            <tr>
115 
                <th>Payment Id</th>
116 
                <th>Gateway Payment Id</th>
117 
                <th>Gateway Id</th>
118 
                <th>Amount</th>
119 
                <th></th>
120 
                <th></th>
121 
            </tr>
122 
        </thead>
123 
        <tbody>
124 
            #foreach($payment in $action.getPayments())
125 
            #set($paymentId = $payment.getPaymentId())
126 
            #set($trClass = "table-tr-odd")
127 
            #if($velocityCount % 2 == 0)
128 
                #set($trClass = "table-tr-even")
129 
            #end
130 
            <tr id="payment-row-$paymentId" class="$trClass">
131 
                <td>
132 
                        $paymentId
133 
                </td>
134 
				#if($payment.getGatewayPaymentId())
135 
                <td class="truncated-text-for-order-table">$payment.getGatewayPaymentId()</td>
136 
				#else
137 
				<td>N/A</td>
138 
				#end
139 
                <td class="truncated-text-for-order-table">$payment.getGatewayId()</td>
140 
                <td>$payment.getAmount()</td>
141 
                <td ><input id="block-payment" type="button" transactionId="$payment.getMerchantTxnId()" currentAgent="$action.getCurrentAgentEmailId()" ticketId="$ticketId" value="Block Payment" class="CODButton"/> </td>
142 
                <td ><input id="allow-payment" type="button" transactionId="$payment.getMerchantTxnId()" ticketId="$ticketId" value="Allow Payment" class="CODButton"/> </td>
143 
            </tr>
144 
            #end
145 
        </tbody>
146 
    </table>
147 
</div>
148 
#end
4105 mandeep.dh 149 
#if($action.getOrders() && ($action.canVerifyCOD() || $action.canViewFailedPayments()))
3090 mandeep.dh 150 
<div id="bottom-infopane-upper">
4142 mandeep.dh 151 
    <br />
152 
    <label class="heading">Orders</label><br />
4105 mandeep.dh 153 
    <table id="order-table" class="display">
154 
        <thead>
155 
            <tr>
156 
                <th>Order Id</th>
157 
                <th>Product</th>
158 
                <th>Created</th>
159 
                <th>Amount</th>
160 
                <th>Mobile No</th>
161 
                <th>Shipping Address</th>
162 
                <th>Expected delivery</th>
4277 anupam.sin 163 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION") || $ticket.getCategory().name().equals("ORDER_CANCELLATION"))
4105 mandeep.dh 164 
                <th></th>
165 
                <th></th>
166 
                #elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
167 
                <th>Promised delivery</th>
168 
                <th>Delay reason</th>
169 
                #end
170 
            </tr>
171 
        </thead>
172 
        <tbody>
173 
            #foreach($order in $action.getOrders())
174 
            #set($orderId = $order.getId())
175 
            #set($trClass = "table-tr-odd")
176 
            #if($velocityCount % 2 == 0)
177 
                #set($trClass = "table-tr-even")
178 
            #end
179 
            <tr id="order-row-$orderId" class="$trClass">
180 
                <td>
181 
                    <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$orderId">
182 
                        $orderId
183 
                    </a>
184 
                </td>
185 
                <td class="truncated-text-for-order-table">$action.getProductName($order.getLineitems().get(0))</td>
186 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getCreated_timestamp())</td>
187 
                <td>$order.getTotal_amount()</td>
188 
                <td>$order.getCustomer_mobilenumber()</td>
189 
                <td class="truncated-text-for-order-table">$action.getAddress($order)</td>
190 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getExpected_delivery_time())</td>
191 
                #if($ticket.getCategory().name().equals("COD_VERIFICATION"))
4241 anupam.sin 192 
                <td ><input type="button" value="Verify COD" ticketId="$ticketId" orderId="$orderId" orderStatus="SUBMITTED_FOR_PROCESSING" class="update-order-status CODButton"/> </td>
193 
                <td ><input type="button" value="Cancel order" ticketId="$ticketId" orderId="$orderId" orderStatus="CANCELED" class="display-cancel-order-popup CODButton"/> </td>
4277 anupam.sin 194 
				#elseif($ticket.getCategory().name().equals("ORDER_CANCELLATION"))
195 
				<td ><input type="button" value="Confirm" ticketId="$ticketId" orderId="$orderId" orderStatus="CANCEL_REQUEST_CONFIRMED" class="update-order-status CODButton"/> </td>
196 
                <td ><input type="button" value="Deny" ticketId="$ticketId" orderId="$orderId" orderStatus="DENY_CANCEL_REQUEST" class="update-order-status CODButton"/> </td>
4105 mandeep.dh 197 
                #elseif($ticket.getCategory().name().equals("DELAYED_DELIVERY"))
198 
                <td class="truncated-text-for-order-table">$action.convertDate($order.getPromised_delivery_time())</td>
199 
                <td class="truncated-text-for-order-table">$order.getDelayReason().name()</td>
200 
                #end
201 
            </tr>
202 
            #end
203 
        </tbody>
204 
    </table>
205 
</div>
206 
#end
4142 mandeep.dh 207 
<div id="bottom-infopane-lower">
208 
    <br />
209 
    <br />
210 
    <label class="heading">Activities</label><br />
4241 anupam.sin 211 
	<a name=currentActivity></a>
4142 mandeep.dh 212 
    <table id="activity-table" class="display">
213 
        <thead >
214 
            <tr class="table-tr-header">
215 
                <th >Activity Id</th>
216 
                <th >Type</th>
217 
                <th >Description</th>
218 
                <th >Timestamp</th>
219 
                <th >Created by</th>
220 
                <th >Assignee</th>
221 
                <th >Category</th>
222 
                <th >Status</th>
223 
                <th >Priority</th>
224 
                <th >Ticket Description</th>
225 
                <!--th >Customer Name</th>
226 
                <th >Customer Email Id</th>
227 
                <th >Customer Mobile No</th-->
228 
            </tr>
229 
        </thead>
230 
        <tbody >
231 
        #foreach($activity in $action.getActivities())
232 
            #set($date = $action.convertDate($activity.getCreationTimestamp()))
233 
            #set($trClass = "table-tr-odd")
234 
            #if($velocityCount % 2 == 0)
235 
                #set($trClass = "table-tr-even")
236 
            #end
237 
            <tr class="$trClass">
4241 anupam.sin 238 
				<td>
239 
					<a alt="Show Activity Description" title="Show Activity Description" href="#currentActivity" activityId="$activity.getId()" class="show-activity-description">
240 
                        $activity.getId()
241 
                    </a>
242 
				</td>
243 
                <!--<td class="truncated-text-for-activity-table">$activity.getId()</td>
244 
				-->
4142 mandeep.dh 245 
                <td class="truncated-text-for-activity-table">$activity.getType().name()</td>
4241 anupam.sin 246 
                <td id="activity-description" class="truncated-text-for-activity-table"><pre>$activity.getDescription()</pre></td>
4142 mandeep.dh 247 
                <td class="truncated-text-for-activity-table">$date</td>
248 
                <td class="truncated-text-for-activity-table">$action.getAgent($activity.getCreatorId()).getEmailId()</td>
249 
                #if($activity.isSetTicketAssigneeId())
250 
                    <td class="truncated-text-for-activity-table">$action.getAgent($activity.getTicketAssigneeId()).getEmailId()</td>
251 
                #else
252 
                    <td class="truncated-text-for-activity-table">N/A</td>
253 
                #end
254 
                <td class="truncated-text-for-activity-table">$activity.getTicketCategory().name()</td>
255 
                <td class="truncated-text-for-activity-table">$activity.getTicketStatus().name()</td>
256 
                <td class="truncated-text-for-activity-table">$activity.getTicketPriority().name()</td>
257 
                <td class="truncated-text-for-activity-table">$activity.getTicketDescription()</td>
258 
                <!--td class="truncated-text-for-activity-table">
259 
                #if($activity.getCustomerName())
260 
                    $activity.getCustomerName()
261 
                #else
262 
                    N/A
263 
                #end
264 
                </td>
265 
                <td class="truncated-text-for-activity-table">
266 
                #if($activity.getCustomerEmailId())
267 
                    $activity.getCustomerEmailId()
268 
                #else
269 
                    N/A
270 
                #end
271 
                </td>
272 
                <td class="truncated-text-for-activity-table">
273 
                #if($activity.getCustomerMobileNumber())
274 
                    $activity.getCustomerMobileNumber()
275 
                #else
276 
                    N/A
277 
                #end
278 
                </td-->
279 
            </tr>
280 
        #end
281 
        </tbody>
282 
    </table>
283 
</div>
4241 anupam.sin 284 
<div id="activity-description-pane" class="activity-description-bg">
285 
</div>
4105 mandeep.dh 286 
<div id="bottom-infopane-middle">
4142 mandeep.dh 287 
    <br />
288 
    <br />
289 
    <label class="heading">Ticket details</label><br />
3090 mandeep.dh 290 
    <form id="update-ticket-form" ticketId="$ticketId" _method="put" method="post" action="">
291 
        <table>
292 
            <colgroup>
293 
                <col width="200px"/>
294 
                <col width="250px"/>
3106 mandeep.dh 295 
                <col width="120px"/>
3090 mandeep.dh 296 
                <col width="200px"/>
3106 mandeep.dh 297 
                <col width="300px"/>
3090 mandeep.dh 298 
            </colgroup>
3405 mandeep.dh 299 
            #if($ticket.isSetCustomerId())
3546 mandeep.dh 300 
            #set($user = $action.getUser())
301 
                <tr >
4142 mandeep.dh 302 
                    <td class="bold">Customer Name: </td>
3546 mandeep.dh 303 
                    <td >$user.getName()</td>
304 
                    <td ></td>
4142 mandeep.dh 305 
                    <td class="bold">Customer Mobile No: </td>
3853 mandeep.dh 306 
                    <td >
307 
                        #if($user.isSetMobileNumber())
308 
                            $user.getMobileNumber()
309 
                        #else
310 
                            N/A
311 
                        #end
312 
                    </td>
3546 mandeep.dh 313 
                </tr>
3405 mandeep.dh 314 
            #else
315 
                <tr >
4142 mandeep.dh 316 
                    <td class="bold">Customer Name: </td>
3405 mandeep.dh 317 
                    <td >
318 
                        #if($ticket.isSetCustomerName())
319 
                            <input type="text" name="customerName" value="$ticket.getCustomerName()"/>
320 
                        #else
321 
                            <input type="text" name="customerName"/>
322 
                        #end
323 
                    </td>
324 
                    <td ></td>
4142 mandeep.dh 325 
                    <td class="bold">Customer Mobile No: </td>
3405 mandeep.dh 326 
                    <td >
327 
                        #if($ticket.isSetCustomerMobileNumber())
328 
                            <input type="text" name="customerMobileNumber" value="$ticket.getCustomerMobileNumber()"/>
329 
                        #else
330 
                            <input type="text" name="customerMobileNumber"/>
331 
                        #end
332 
                    </td>
333 
                </tr>
334 
            #end
3090 mandeep.dh 335 
            <tr >
3106 mandeep.dh 336 
                <td ><label>Description:</label></td>
3578 mandeep.dh 337 
                <td colspan="4"><textarea id="description" class="required" name="description" rows="10" cols="90">$ticket.getDescription()</textarea></td>
3106 mandeep.dh 338 
            </tr>
339 
            <tr >
3090 mandeep.dh 340 
                <td ><label>Category:</label></td>
341 
                <td >
3106 mandeep.dh 342 
                <select name="category" class="width10">
343 
                    #foreach( $category in $action.getTicketCategories() )
344 
                        #if($category.name() == $ticket.getCategory().name())
345 
                            <option value="$category.name()" selected="selected">$category.name()</option>
3090 mandeep.dh 346 
                        #else
3106 mandeep.dh 347 
                            <option value="$category.name()">$category.name()</option>
3090 mandeep.dh 348 
                        #end
349 
                    #end
350 
                </select>
351 
                </td>
352 
                <td></td>
3106 mandeep.dh 353 
                <td ><label>Order Id:</label></td>
354 
                <td >
3168 mandeep.dh 355 
                    #if($ticket.isSetOrderId())
3519 mandeep.dh 356 
                        <a alt="Show Order Details" title="Show Order Details" href="/crm?email=&orderId=$ticket.getOrderId()">
357 
                                $ticket.getOrderId()
358 
                        </a>
3106 mandeep.dh 359 
                    #else
360 
                        N/A
361 
                    #end
362 
                </td>
3090 mandeep.dh 363 
            </tr>
364 
            <tr >
365 
                <td ><label>Assignee:</label></td>
3405 mandeep.dh 366 
                #if($action.isAssigneeEditable())
3090 mandeep.dh 367 
                    <td >
3106 mandeep.dh 368 
                    <select name="assigneeEmailId" class="width10">
3090 mandeep.dh 369 
                        #foreach( $agent in $action.getAllAgents() )
4020 mandeep.dh 370 
                            #if(($agent.getId() == $ticket.getAssigneeId()))
3090 mandeep.dh 371 
                                <option value="$agent.getEmailId()" selected="selected">$agent.getEmailId()</option>
372 
                            #else
373 
                                <option value="$agent.getEmailId()">$agent.getEmailId()</option>
374 
                            #end
375 
                        #end
376 
                    </select>
377 
                    </td>
3405 mandeep.dh 378 
                #else
4020 mandeep.dh 379 
                    <td >
380 
                        <select name="assigneeEmailId" class="width10">
381 
                            #if ($ticket.isSetAssigneeId())
382 
                                #set($assigneeEmailId = $action.getAgent($ticket.getAssigneeId()).getEmailId())
383 
                                <option value="$assigneeEmailId" selected="selected">$assigneeEmailId</option>
384 
                            #else
385 
                                <option value="" selected="selected">N/A</option>
386 
                            #end
387 
                            <option value="$action.getCurrentAgentEmailId()">$action.getCurrentAgentEmailId()</option>
388 
                        </select>
389 
                    </td>
3090 mandeep.dh 390 
                #end
391 
                <td ></td>
3106 mandeep.dh 392 
                <td ><label>Created by:</label></td>
393 
                <td >$action.getAgent($ticket.getCreatorId()).getEmailId()</td>
3090 mandeep.dh 394 
            </tr>
395 
            <tr >
396 
                <td ><label>Status:</label></td>
397 
                <td >
3106 mandeep.dh 398 
                <select name="status" class="width10">
399 
                    #foreach( $status in $action.getTicketStatuses() )
400 
                        #if($status.name() == $ticket.getStatus().name())
401 
                            <option value="$status.name()" selected="selected">$status.name()</option>
3090 mandeep.dh 402 
                        #else
3106 mandeep.dh 403 
                            <option value="$status.name()">$status.name()</option>
3090 mandeep.dh 404 
                        #end
405 
                    #end
406 
                </select>
407 
                </td>
408 
                <td ></td>
409 
                <td ><label>Priority:</label></td>
410 
                <td >
3106 mandeep.dh 411 
                <select name="priority" class="width10">
412 
                    #foreach( $priority in $action.getTicketPriorities() )
413 
                        #if($priority.name() == $ticket.getPriority().name())
414 
                            <option value="$priority.name()" selected="selected">$priority.name()</option>
3090 mandeep.dh 415 
                        #else
3106 mandeep.dh 416 
                            <option value="$priority.name()">$priority.name()</option>
3090 mandeep.dh 417 
                        #end
418 
                    #end
419 
                </select>
420 
                </td>
421 
            </tr>
422 
            <tr >
3106 mandeep.dh 423 
                <td ><label>Activity Type:</label></td>
424 
                <td colspan="4">
3339 mandeep.dh 425 
                <select id="activity-type" name="activityType" class="width-activity-type">
3106 mandeep.dh 426 
                    #foreach( $type in $action.getActivityTypes() )
427 
                        #if($type.name() == "OTHER")
428 
                            <option value="$type.name()" selected="selected">$type.name()</option>
3090 mandeep.dh 429 
                        #else
3106 mandeep.dh 430 
                            <option value="$type.name()">$type.name()</option>
3090 mandeep.dh 431 
                        #end
432 
                    #end
433 
                </select>
434 
                </td>
3106 mandeep.dh 435 
                </td>
3090 mandeep.dh 436 
            </tr>
437 
            <tr >
3106 mandeep.dh 438 
                <td ><label>Activity description:</label></td>
3405 mandeep.dh 439 
                <td colspan="4"><textarea class="required" name="activityDescription" rows="2" cols="90"></textarea></td>
3106 mandeep.dh 440 
            </tr>
441 
            <tr >
3090 mandeep.dh 442 
                <td colspan="2"></td>
443 
                <td colspan="2"><input type="submit" value="Save" /></td>
3405 mandeep.dh 444 
                <td ><input type="hidden" name="userId" value="$ticket.getCustomerId()"/></td>
3090 mandeep.dh 445 
            </tr>
446 
        </table>
447 
    </form>
448 
</div>
3546 mandeep.dh 449 
<br />
3090 mandeep.dh 450 
</div>
3106 mandeep.dh 451 
#end
3546 mandeep.dh 452 
</div>
3106 mandeep.dh 453 
<script >
3499 mandeep.dh 454 
$(document).ready(
455 
    function () {
456 
        $(".truncated-text-for-activity-table").truncate({
457 
            width : 65,
458 
            addtitle : true
459 
        });
3546 mandeep.dh 460 
 
461 
        $(".truncated-text-for-order-table").truncate({
3711 mandeep.dh 462 
            width : 85,
3546 mandeep.dh 463 
            addtitle : true
464 
        });
3499 mandeep.dh 465 
    }
466 
);
3390 mandeep.dh 467 
</script>